Recent Reviews from Mercedes-Benz of South Bay

Frank Perri from the Service Dept is the best !

I really appreciate Sonia awesome professionalism and communication was very clear what was being serviced.

Thank you to my service advisor Frank Perri for his expertise and his exceptional knowledge about MBZ cars. He always give me and my sons proper advice and takes that extra step to make sure that our cars are serviced at the highest level. Thanks again Frank!

Seemless service, great communication, and helpful staff. I felt well taken care of while working with the team there

HORRIBLE !!! First the service guy tells you you get 3k recall money back and the recall is free, But by the time you walk out you’re charged 6k and no sign of that 3k Then no call to pick up your call until a week later with $ 99 a day storage fee!! They charged me $110 for a lightbulb and it was NOT fixed.Steve the service director saw it lose just hanging there. ( never got that Refund they promised either) Finally after 3 trips the General Manager tells me we are here to help( just small talks) because 6 min after I drove off the engine lights went off again and they are telling me when we hand you the car we have stated on the release paper you need SERVICE!!! Well why did I come to Mercedes Benz dealership and payed 6 k !!!! (And for that service you need to make NEW appointment and take off work AGAIN!!!) The only thing you get at this place is getting Ripped off and waste of Your time. NO Customer service at all and that Starts with GM!!! This is not the end they hear from me. I’m going to take them to court !!!! That place is a JOKE I’m surprised that the owners of this place keep these people Still work there!!!

I am happy with the Mercedes Benz EQZ 450+ which I bought from MBZ South Bay. It drives smoothly. It's quiet and very comfortable. I recommend it to anyone looking forward to giving themself a treat of luxury and class.

Frank Perri is great. He facilitated our warranty work and was very thorough in his actions with timely updates. Thank you Frank!

I had an appointment due to a check engine light. Car seemed great. Brought it in. 3 days later I was contacted that a simple thing needed to be replaced. Next day car was ready . I was told same day I?d be contacted and if they needed to get a part maybe I?d have to wait an extra day for that. I?m sure Covid had changed things but geez? that has never happened. Bummed

Zulma was my sales person she asked me what I was looking for she found it....she was very patient...easy to talk too...explained everything about the car...pleasant to work with...made buying my dream car easy. Highly recommend....

Professional staff, easy you purchase my dream vehicle.

Could not get appointment — guess they got hit with Covid/supply chain issues. Took the car in and they fixed. Happy they could squeeze me in.

Emily in service assisted me, and she was exceptional. She kept me updated about my car and answered all of my questions. Professional and courteous, I will request her again to assist me.

Frank Perri is our service advisor. He?s always very professional, knowledgeable and courteous. A pleasure to do business with.

I love this place Mr.Hayes help me out to the max and was patient with and put me in a 2022 a220 at the age of 22… come here don’t go anywhere else lol

Service Rep. was very knowledgeable, try to help, humble and friendly. Thank you very much for that and I will not forget your kindness.

The customer service was fast, helpful and professional.

Yes 10/10 Julian Luna Fast efficient knowledge friendly He delivered my car to my home personally and reviewed everything with me

Excellent device , wouldn’t go anywhere else

I have gone to MBZ of South Bay to purchase and my service maintenance on my vehicles. I have dealt with Raji and Boback who have provided excellent customer service !👍🤗 I recently went to MBZ of South Bay to have service maintenance and a recall performed. My service advisor at that time was Emily Solis who was very helpful and made sure that she took care of me.

Servicing super cars can be expensive but it makes sense because I put my wife's GLS 450 truck and my everyday C Class AMG through extreme driving. Its nice to know that when I take our cars to South Bay, they have to pass a 24 point inspection and so much more, to give us the ultimate driving experience. The Coffee is nice too

Frank Perri is very knowledgable. explains every step of repair

Frank Perri is always great to work with. ...................

right on time, Mercedes made it easy to schedule and perform the service.

My experience with Mercedes Benz of South Bay in Torrance was exceptional! My sales man Jerome was most professional, courteous and customer focused. He was what I have come to expect from this dealership as this is the second new car I have purchased from them and my 3rd Mercedes overall. Hector and Dan were amazing service agents as well. I’m looking forward to purchasing my next Mercedes from South Bay in a few years. Thank you for providing me with a really incredible buying experience! 💯😉

This is great service. Advisor Frank Perri is very professional and knowledgeable. It's always a pleasure to spend time with him discussing questions and potential solutions to any concerns or questions I may have. Thank you Frank and Team!

Great service. Advisor Frank Perri is very professional and knowledgeable. It's always a pleasure to spend time with him discussing questions and potential solutions to any concerns or questions I may have on my E350. Thank you Frank and Team!

Mr Frank and I worked out a way fixing the communication issues, he gave me in time status update. I'm satisfied and changed to 5 Star rating

Everyone was extremely helpful and knowledgeable. Made everything extremely painless as possible.

Natalie was awesome and provided excellent service. I was a little early, Natalie was an onetime machine, took care of me and called Lift to take me home..

I did get a new car on my birthday. Emily Anderson helped me a lot to find the car that I need to. The method that Emily did is very logic. Emily always been patient to me. Thank you’

The service was great, Frank went over all the service agreement. He answered all of my questions.

Wendy has been the best car saleswoman I have ever dealt with. She takes her time and goes out of her way to make sure you leave with what you want. Also great financing team!

Great experience every time I get my GLE serviced. Only recommendation is to hire more finance personnel to speed the process of finance and/or purchasing

I had a wonderful experience at Mercedes Benz of South Bay. I made an appointment and I arrived early to meet Daniel in the Sales Department. He was very nice and not a pushy salesman. He was very patient with my mother and I. Jason in the Finance Department was wonderful. He was very personable and patient as well. He went above and beyond. He was also very funny and knowledgeable.The Manager was nice as well. I don't remember his name. Everyone was friendly and the process did not take all day. I recommend this place for purchasing a vehicle to anyone who wants to experience professionalism . I love my vehicle.

They have a great selection of vehicles Monica Travis was very knowledgeable and professional when I was there with my wife thx Monica for all your help.

SONIA WS WONDERFUL AS USUAL. THANKS FOR A GREAT SERVICE

I did my lease buy out at South Bay Mercedes, Keith, Ali and Jason were all great in assisting me. Thanks guys!

They’ve taken care of me from the beginning, all the way to the end until I picked up my vehicle for service.

I’ve used MB of SB for years for 3 autos. Always great service (Hello Sonia!)

Not 100 % happy my car only had lease than 2000 miles no service a needed and they would not Turn off my light

Sonia went above and beyond to make sure all my needs were met, she was fast and communicated with me throughout the entire time my car was being serviced! Thank you

I am 💯 satisfied with my purchase. Aly is very honest and professional, a pleasure to deal with, when I'm ready for my next Mercedes I will definitely come back too see Aly in sales 👍

Service was excellent. Hans Rico was attentive and provided consistent and timely follow-up when our vehicle's service completion was slightly delayed. He was very professional and caring in his approach toward the service. We are thankful and appreciative. Well done.

Pablo Moreno is a courteous person, his big smile gave me confidence I?m in good hands, very approachable & polite, coz Paul used to take care of me but he was no longer as you staff. He listens to my concern, great customer service, he is a keeper!

Went in to trade in my vehicle and was given a quote for my trade in that should have been good at all Autonation dealers. When I went next door to Toyota Autonation they informed me there was no account ever made for me with any vehicle quote which is standard practice. When I left the Mercedes-Benz show room I found a salesman pulling up a car for a woman who had two small children with her. The children were hanging off of the mirrors on my car and climbing on the tire. The salesman did nothing to stop them and didn't even help get the rude customer's attention as she was blatantly ignoring my voiced concerns about her children. Very poor experience. I was expecting more professionalism from an autonation dealer

great place to take your car. Frank is a good rep to help with any of your needs

My service appt here went very smoothly! Naomi was professional and friendly. She was able to arrange an Uber to and from a location so we didn’t have to wait at the dealership all day. Everything was great when we got the car back. Thank you!

My experience was very good. Naomi was very proficient and professional with a wonderful personality !! ? I purchased my vehicle in November 2021 and I didn't need any repairs on July 2, 2022.

Everything was OK, they seem to be real busy and takes a while to get parts

I would recommend Mercedes-Benz of Southbay because they are excellent service they keep you up on what’s going on with your vehicle they don’t have you like any waiting wondering what’s going on they have excellent service so I would recommend Mercedes-Benz of Southbay anyone I know I will recommend them to go see them and very polite representatives

e got our dream car from this dealership almost within our budget. We have been looking to buy BENZ for almost a year but couldn?t buy it because of less inventory, inflated prices etc. etc. We finally made the plunge this weekend. We went to the store with no hopes of getting a car in our budget. When I first called Mr. Mina ? our sales hero, to book the appointment, his attitude was super optimistic. He told me, you guys come in and I will make this happen. In my mind, I was like every salesperson says that but no one is able to meet my budget. Anyways I went with my husband and 2 kids to the dealership on Sunday. It was busy; I mean busy. There were 3-4 salespersons with clients. I thought in my mind, does this dealership even have cars in the inventory? But they had a lot of options. We were greeted nicely by Mr. Mina, he listened to our requests and showed us some options. He took us for a test drive and explained all the features patiently. We really loved the car but when we saw the actual price, we were disappointed because the car was out of our budget, and from our past experiences with the dealership, we were thinking we won?t be even close to our budget. Mr. Mina finally shared the numbers and man we were right; the car was way out of our budget. Then we met with Jason- Manager of the store. He was very honest and transparent with communication. There were no false hopes created by him. He asked about our budget and said there is no way he can meet the exact budget, but he can come up with some options. Unlike another dealership, he didn?t straight say, Sorry, but this is what we can do. He said, let me see what I can do to help. He made some calls and gave us some options. He came back with final numbers, which were not exactly our budget but still close to what we could go with. We completed the deal. For sure, meeting with numbers was one thing but another primary thing was the dream team- Mr. Mina and Mr. Jason. They are there to work with you, not just get your money. They both were very transparent and very patient with us. They knew we were with small kids; they did their best to accommodate that. Last, I also want to recognize Ms. Mara- the finance lady ? who was the most important person to close the deal. She was supposed to leave at 6 pm but we were in her office till 9 PM to close the deal. She let my kids to play with her puppy and was very patient in dealing with my impatient kids( who were there in the dealership from 3 PM ? 9 PM). I also spoke to other customers that day; I think the store closed 4-6 cars deal that day and I can imagine that because everyone was so patient with their customers. In fact Mr Mina, in the end, said, this is not the end of a relationship but the start of one. This totally proved that we made the right choice to get the car from this dealership. By the way, this was our 2nd visit to this dealership in 9 months and the experience was extremely different. I would honestly say, this is one of the best dealership experiences we have had so far. Great JOB team. I would highly recommend this dealership.

My first time owning a Mercedes Benz A-Class, the car is beyond what I’ve expected. It’s amazing and such a luxury car! The drive is great and the esthetic is awesome! I took it in for sun shield repair since most of Mercedes’ Benz has had issues in the past about the sun roof failing. Babak Vahedi is one of the best service advisor in that location and he took care of all my concern. The sun shield is fixed and my car is 100 % in great working condition. I am truly amazed with the service they provided. One of the best experience I’ve had. Thank you MB of SouthBay!

Amilcar and his team of technicians exceed expectations when it comes to servicing vehicles at MB of South Bay! I HIGHLY recommend!!

We got our dream car from this dealership almost within our budget. We have been looking to buy BENZ for almost a year but couldn’t buy it due to less inventory, inflated prices etc. etc. We finally made the plunge this weekend. We went to the store with no hopes of getting a car in our budget. When I first called Mr. Mina – our sales hero, to book the appointment, his attitude was super optimistic, he told me, you guys come in and I will make this happen. In my mind, I was like every salesperson says that but, in the end, no one is able to meet my budget. Anyways I went with my husband and 2 kids to the dealership on Sunday. It was busy, I mean busy. I saw 3-4 salesperson with clients. I thought in my mind, does this dealership even have cars in the inventory? But they had lot of options. We were greeted very nicely by Mr Mina, he listened to our requests and showed us some options. He took us for test drive and explained all the features very patiently. We really loved the car but when we saw the actual price, we were disappointed because the car was out of our budget and from the past experiences with dealership, we were thinking we won’t be even close to our budget. Mr. Mina finally shared the numbers and man we were right; the car was way out of our budget. Then we met with Jason- Manager of the store. He was very honest and transparent with communication. He didn’t create any false hopes. He asked our budget and said there is no way he can meet the exact budget, but he can come up with some options. Unlike another dealership, he didn’t straight said, Sorry, but this is what we can do. He said, let me see what I can do to help. He made some calls and gave us some options. He came back with final numbers which was not exactly our budget but still close to what we could go with. We finalized the deal. For sure meeting with numbers was one thing but other primary thing was the dream team- Mr. Mina and Mr. Jason. They are there to work with you, not just get your money. They both were very transparent, honest, and very patience with us. They knew we were with small kids; they did their best to accommodate that. Lastly, I also want to recognize Ms Mara- finance lady – who was the most important person to close the deal. She was supposed to leave at 6 pm but we were in her in office till 9PM to close the deal. She let me kids to play with her puppy, was very patient dealing with my impatient kids( who were there in dealership from 3PM – 9PM). I also spoke to other customers that day; I think the store closed 4-6 cars deal that day and I can imagine that because everyone was so patient with their customers. Infact Mr Mina in the end said, this is not the end of relationship but start of one. This totally proved that we made the right choice to get the car from this dealership. By the way this was our 2nd visit to this dealership in 9 months and the experience was extremely different. I would honestly say, this is one of the best dealerships experience we have had it so far. Great JOB team. I would highly recommend this dealership.

Frank Perri, my service advisor, again provided excellent service during my recent, urgent, visit to Mercedes South Bay. The consistency and quality of his performance is outstanding.

Brought car in for recall notice. Natalie explained everything very clearly

Frank Perri was knowledgeable and friendly.

Best Mercedes’ dealership! They made the entire process of buying a car stress free! Spoke with Rick, explained everything we wanted and what we had down and how much monthly we wanted. He worked some numbers and quoted us before driving to dealership. They were able to get everything we wanted but better!!! Kelly in finance, is the best finance manager we’ve ever dealt with when buying cars. She does not pressure you at all, explains the realistic side of what you need when buying a Mercedes. She is amazing at what she does! The staff is amazing here. Makes sure you’re well taken care of from providing you water to making sure your car is connected and you understand how to work a Mercedes. We got there a little late as We drove all the way from diamond bar, this entire team stayed until we the deal was done. CUSTOMER SERVICE 20/10!!! Everything you need and want when buying a car.

Excellent service by 🤚 Hans, Service advisor 🤚🤚🤚🤚🤚🤚

The whole experience was very comfortable. Staff were very knowledgeable all vehicles.

Very knowledgeable service associate. Work was identified and performed as promised.

I hate going to car dealerships as much as I hate going to the Dentist & DMV. However, on Saturday I had an amazing experience and was so grateful! The man that directs your car to the service area was great, professional, friendly and knows what he's doing getting the cars moving and no cutting in line and helping direct you when it's time to leave so you don't hit any other expensive cars. Emily Solis my Advisor was amazing. She was kind and explained in layman terms what was happening during the stages of my car recall inspection and thanked me for being patient. Her nails were awesome too! The waiting room & bathroom is top notch clean, pretty, great air circulation, zen quiet energy and boy their chairs are super comfortable making my 3hr+ wait pleasant!! I'm grateful for the entire experience and felt at peace that my car was safe to leave the lot!. Oh and thank you Mercedes-Benz for the complimentary carwash it was so clean!

I made an appointment for arecall that required my vehicle to be towed. The towing was provided by the Mwrcedes corporation, not the dealership, and somewhere along the way they received the wrong pickup address, and the orinal towing company proved to be less than reliable. I had to visit the service department to try to fix it but the person I spoke with was not fully informed on the process, referring me to call a number on the original recall letter. This led to a call that referred me to the company handling the towing portion for the MBZ corp. After some time I was able to schedule an eventual pick up for my vehicle. My service was scheduled for the following morning and completed late in the evening. When I picked my vehicle up I was not given an explanation of the results of its status, although there was a note attached that stated it passed the required inspection. Then, i assumed that I would be having my vehicle brought to me for pickup because a young man asked what my ticket number was and said he would be back with it. After waiting for 15 minutes, I discovered that he forgot about me. Eventually someone asked if I had been helped and then the ball got rolling on my vehicle pickup. I will be a returning customer because of the close proximty to my home, and I am assuming this was not the norm because this was my first visit.

Experience was pleasant on Friday, July 8, 2022. Hats off to the attention given to detail by Naomi and the gentleman that helped me with my license plate issue. I appreciate your patience and assistance.

Mr. Hans Rico (Service Representative) was respectful, kind and explained process of service as well as answering some questions from me.

The folks here were pleasant and professional, with the service performed in good time. My service writer, Emily, was efficient and personable, the guys who had to move several cars in a limited space to free my car so I could leave were professional, upbeat, and showed both skill and patience. I had a good experience... but the guy I first met in the service entrance was a little sullen and curmudgeonly, maybe having a bad day?

I recently leased my first Mercedes-Benz from here and was more than satisfied with my overall experience. The front desk agent was extremely kind and welcoming, which really set the tone for the day. The sales associate who helped me throughout most of the visit, coincidentally named Mercedes, went above and beyond to ensure I got the car I wanted. The finance person I dealt with, Hector, was extremely personable and worked to get me the best deal possible. Everyone else from the finance manager to the gentleman who swapped out my license plate frame to the employees I briefly spoke to in passing made the ordinary experience of going to a car dealership pretty extraordinary.

Great experience, Collin was very helpful helping get an appointment. They found the problem and got my car fix in few days Thank you

I recently leased my first Mercedes-Benz from here and was more than satisfied with my overall experience. The front desk agent was extremely kind and welcoming, which really set the tone for the day. The sales associate who helped me throughout most of the visit, coincidentally named Mercedes, went above and beyond to ensure I got the car I wanted. The finance person I dealt with, Hector, was extremely personable and worked to get me the best deal possible. Everyone else from the finance manager to the gentleman who swapped out my license plate frame to the employees I briefly spoke to in passing made the ordinary experience of going to a car dealership pretty extraordinary.

My wife bought her C300 here about 3 years ago for $26,000 when she finished medical school. She was so excited. The car has had multiple problems that we have had to fix with this dealership and we've wasted thousands of dollars as a result. When we finally had enough; we tried to sell it back to them only for them to offer us $5,500 for it when the fair market value nowadays is easily $14,000. The sales manager Dave couldn't care less. I've been a South Bay resident for 25+ years. Being a business owner and fairly knowledgeable about cars, I would urge everyone to be extremely careful before dealing with these people. It is my honest and wholehearted opinion that this dealership is a disgrace to the South Bay. We deserve better than these cold and arrogant people.

This is my second Mercedes and I would describe myself as an internet buyer who prefers that to the in-person experience. I went to my local dealer to test drive and “kick the tires” of the vehicle I’m interested in, but utilized the “Build” feature on the MBZ website to choose the actual colors, options and accessories that fit my needs and budget. I returned to David at Mercedes-Benz of Southbay because of the way he handled my previous purchase...courteous, intelligent, knowledgeable and willing to do everything possible to satisfy my buying decision. He found the car I wanted, made an amazing deal with me and had the car delivered to my home without a single problem or glitch. For these reasons I intend to continue to make all my future purchases from David and Mercedes-Benz of Southbay and I would recommend anyone to do the same...

April Stewart is an asset long missing at dealership. I particularly appreciate her attention to detail and follow through. Top notch all the way.

The folks here were pleasant and professional, with the service performed in good time. My service writer, Emily, was efficient and personable, the guys who had to move several cars in a limited space to free my car so I could leave were professional, upbeat, and showed both skill and patience (it's a busy place). I had a good experience... but the guy I met first in the service entrance was a little sullen and curmudgeonly, maybe having a bad day?

Very friendly and courteous service staff. Thorough and quality maintenance work. I appreciate the extra customer satisfaction effort when there were some unexpected delays in response to scheduled appointment time.

I am happy with my purchase, and it was somewhat of a smooth process. Prior to purchasing my vehicle, I expressed how important it is for me to have automatic start. The salesman Ryad assured me that he would help me set it up But that did not happen I set an appointment on my off day to come down to get it set up but the salesman advised me he was not available and said he would set me up for an appointment for next week. That did not happen. I am a little disappointed on the lack of follow-followup and my automatic start is still not set up for my vehicle

Frank was very nice. To me made me fell at ease

Friendly staff BUT… I went in for a Service B appointment at 7:30, which only takes an hour or less. I was waiting for almost 3 hours with no explanation!!! Other customers that came in an hour after me were coming and going

Revising my review. I believe my service provider was Malik. Drop off was easy I was 30 minutes late from an appointment previously and called ahead of time to apologize. I came in for a coolant top off and a service recall. I dropped the car off at 9:30 and was told it should take no more than 2-4 hours. I was told I would receive a call when the car was ready and never received one. I had to call the service line to check on the appointment and was sent straight to voicemail. I had to call to schedule a new appointment to get the status of my car. My service provider was busy and was told I would get a call back. It was now 2:30 pm with no calm so I decided to just drive there and see what was going on. Turns out the car was outside and ready and my service provider clocked out and left for the day. Leaving me with a guessing game and extra pick up and drop off hassle. Was not the ideal experience I was accustomed to.

Last service experience was completely unacceptable (this after many previous visits fell short). Dropped my vehicle off for a re-service after it was just serviced for the same issue two weeks prior. They had my vehicle for a whole week. Dropped it off with close to a full tank of gas. When I picked it up it only had a quarter tank and the mileage out on my paperwork was under reported. No explanation for the missing gas or additional miles. Had to contact my service advisor several times and still didn’t receive a timely response or resolution until I hounded for a supervisor. Sadly I will not be back and will now be driving out of the way for service at another location.

Just bought a GLC300 (2019) there. I love this car with reasonable price and upgraded gear. However, I need to wait for more than 2.5 hrs to complete the payment procedure. This is definitely too long.

When completed, work was good. However, took almost a week to complete service as specialty part was unavailable. Didn't appreciate not returning text msg when request made for car being complete when planned; it wasn't ready as I had moved business meetings to pick it up.

Had the opportunity to work with Julian Luna. What an incredible experience. We came in to see a Certified Pre-Owned E400 Cabriolet. He knew every feature on the car and had us use them while in the parking lot and while driving. Shifting through the different driving modes was awesome to see how much the characteristics of the car changed on each setting. They had the complete service history of the car that he walked us through. He answered all of our questions in a straight forward and honestly, in our opinion.

I am so happy to have bought my car at Mercedes Benz of South Bay. I appreciate knowledgeable and professional people like Doug Rouillard. His superior level of customer service is rare and completed my experience. Thank you so much.

Great experience. Our sales person Mercedes was fantastic

Amazing service!

Service was great, thanks

Fantastic staff and service. Everyone should buy a car here. Beware, get the best warranty, service and parts are pricey!!

My experience with Jacqulyn Mohl was outstanding from start to finish! She by far was the best Customer Service rep I have ever dealt with! Mercedes Benz of South Bay is extremely lucky to have her on their team! From the second I met her I knew that she was there to help from setting upt he loaner car and keeping me posted as to what my car needed...She is an MVP and takes pride in helping and servicing people's needs! THANK YOU!

Riyad was very helpful. He assisted and guided us to choose the right fit for us!

My vehicle, a 2009 ML320 Bluetch (Diesel) is part of a large recall campaign. It is unfortunate, as there is a nationwide back order of the EGR Valve. In fact, it was a month before the repair was completed. Respectfully, this was not the fault of the dealership. I read there were other owners nationwide who waited much longer than me. When I dropped off my vehicle. I did not have a scheduled appointment until the following morning. However, an African American gentleman in a red shirt helped me fill out the necessary night drop form. He was very friendly, personable and professional. There was no loaner offered or available. Fortunately, I own a second vehicle. It was disappointing when I learned the part was still back ordered, but the service manager of the department apologized and clearly explained their situation. She offered to keep my vehicle on their premises because my vehicle was running poorly due to the Map Sensor. However, she assured me she would do her best to secure the part, as they became available. In addition, My service advisor E. Solis kept me informed regarding the repair via text messaging. There were a few gaps in her communication but she explained the reasons why. This was acceptable. When the repair was almost completed. My advisor was informed by the mechanical technician my oil cooler had a leak and recommended it be re-sealed. Since the repair being done was in the general area. I was given a great deal for this discovery. I was greatful for their integrity. When everything was said and done. I was happy with the customer service, care and corrections made by their team. My vehicle was cleaned and the ride home was flawless and enjoyable. When I lifted the hood the attention to details was apparent. Even though my vehicle is thirteen years old, service was not compromised. "Teamwork is the dreamwork" Thank you kindly for everything!

I don't even know where to begin about Clarice.. she is AMAZING! From the first day, we contact we knew we found the right person for our day. She is kind, personable, makes you feel relaxed, and takes her time to do the right thing. I could go on and on. We had some struggles since both our families are split so then tension was definitely felt on the day off but she when above and beyond to make everyone feel comfortable, and stayed positive. And of course, was right on the budget for our day! She worked with us to stay on budget. I would HIGHLY recommend Mrs. Clarice Haynes to anyone who asked! If your still looking, stop and contact Mrs. Clarice Haynes for your investment by reaching her via WhatsApp:+447862074282 /Email: claricehaynestrades@gmail.com

Great service! Jacklyn Mohl is awesome, she really took care of me from start to finish!

Since buying our new Sprinters we have had a few issues that required dealers servicing and the team at South Bay was awesome, kind of like family. Naomi our service rep was very attentive and made sure we were always taken care of and kept us well informed on the status of our vehicles. We manage a fleet and these vehicles are critical to our operation which is what made the experience the best.

Amilcar, the service rep, did the best he could in helping me with my 2020 GLC350e. From the beginning this car has had software issues, and I have brought it in for service at least 5 times for software issues which cause the "check engine light" to go on, the electric engine to run loudly, and a red "turn off car immediately" message to appear. The latest service did not solve the software problem. I was told I must wait for a new software update by the shop foreman Robert Garcia, who also said that the release date of this update is unknown . Robert is knowledgeable about these GLC350e vehicles, and realizes the problems these cars have. In the meantime, I was told to just drive the car if the "check engine light" comes on. As far as customer service, I was treated well by Amilcar and Robert, but my GLC350e problems remain unsolved.

Fantastic customer service, least pushy dealership I’ve ever been to. Got one of my dream cars and I couldn’t be happier. Thank you so much!

I was very happy with the service of my car and Sonia was very helpful ,and she made the transition very easy for.

I took my GLA in for service and my service advisor Hans Ricoh took very good care of me. He is so attentive and made sure all my needs were met. I always receive great customer service when I visit Mercedes Benz of South Bay. Thank you Hans Ricoh.

I don't know how many stars it was warrant due to my experience to get my two recalls taken care of. 1st when I called to make an appointment with the service department, I asked about a loaner/rental car service. I was told they don't have loaner but have rental. I asked about the price of the rental the person on the phone told me it's on MB for the rental. They proceed to schedule an appointment for me and I emphasize with this appointment there's a rental available for me. they told me YES. Brought the car in at the appointment time and was told there's no rental for the recall unless there's something wrong after they check it out. That's not what I was told. I left and at the mean time I found out there's the second recall on the brake booster and was advised stop driving the car right away. Another lengthy phone call to figure this out and was told I can have the car tow in to service, another appointment was scheduled and said the car will be tow to the service center. Appointment time came and gone without any sign of tow service, called the service again, then was told I was suppose to call the tow service myself to order a tow service. there was no such information related to me while scheduling the appointment and no phone # was given to me to call for the tow, infact I had emphasized multiple time that my car will be tow to service on the appointment time and date. When I called all I was told was oh "you didn't call the tow service? A number was given to you to call." By now I'm beyond mad and angry. I end up driving the car in to the service to have the recalls taken of, the rest is pretty smooth and got a ride to where I need to go. At the end, the communication with the customers for me is 0 star. And also became a he said she said situation. They told me he information is related to me, but I didn't get the information. Making a phone call to tow service is not difficult if I was told I need to do it. I wasted two mornings for this misinformation.

I had a pleasant experience. Everything went well costumer services was good.

My overall experience was amazing. From the start Rich helped the whole way to find the car that I wanted I've had the car for a month and I have no regrets about it I appreciate the Mercedes dealership and the workers very friendly. Will definitely be back for more cars.

Great service !

I was not able to make an appointment before going to MB for service MB accepted my car for same day service with no notice . Thank you MB for being so accommodating D M. Burelli

It is a great experience. The sales manager Mr. Aly Sewani is very nice and helpful. He was very helpful throughout the process when we purchase our Mercedes Benz GLE 350.

I purchased a pre-owned vehicle from this dealer on a Saturday. Initially, it started off as a good experience as my salesperson, Julian wanted to earn my business. After deciding that I wanted to purchase the SUV around 2:40pm, I did not officially leave the dealer with my vehicle until about 7pm. Below are the issues I experienced: Issue: Car had no floor mats or user manual Dealer's solution: None, they informed me there is nothing they can do. Issue: Empty tank of gas Dealer's solution: Filled up the car with a little over 1/4 of gas Issue: SUV trunk was programed to open to a certain level and I asked if they could reset it to the original settings Dealer's solution: Informed me that they couldn't figure it out because their mechanic's don't usually work on BMW's and that I should simply YouTube it myself and fix it. Issue: Waited over 3 hours to purchase the vehicle as the finance department was extremely full during peak hours. Dealer's solution: Was constantly lied to about my wait time. "We'll slide you in in 5 more minutes" (1.5 hours passed before their "5" minutes had elasped). Issue: Salesperson working with other clients while still working with me. I had to go inform one of the front desk staff that my time is also valuable and that I don't appreciate Julian taking on a 15 min phone call while helping me fill out my credit application or jumping over with another salesperson and speaking to their client for about 20+ minutes. Dealer's solution: Offered to change salesperson if I wasn't fully satisfied. I decided not to change as it was a waiting game after the paperwork was submitted. Issue: dealer informed me that they were going to "detail" my car before I left. When I was done purchasing the car I went over to my SUV and realized that they hadn't vacuum the inside or even dust off the interior. You could visibly see the dirt on top of the back seats. Dealer's solution: salesperson took the car back and they "cleaned" the vehicle a second time. Resulting in a 45+ minute additional wait time. Based on this experience, I will not be recommending this dealership to others.

My advisor for this trip was Pablo. Pablo was very professional, attentive to details and made sure all my concerns and needs were met prior to me leaving. I really appreciate him keeping me abreast of service progress via text and responding to my texts expeditiously. Thanks Pablo for a job well done!

This is my second review and shame on me for trying them again as nothing has changed. They just dont care about the commitments made by them and think that the customers have no other work. Made sure to call three times ahead and make an appointment for a service to make sure I have a loner / car available for me which the lady promised (and this was not the call center it was someone at the dealership). But as always when I got there it was the same excuses. Not again and suggest not to use them as the customer relationship managers (Jacqlyn Mohl) just dont care about your time or probably understand what reserving something means.

I had a good experience! Service went really well and everyone was very nice during my appointment. 👍

Jackie Mohl once again made my yearly vehicle maintenance experience pleasant, she continues to be professional yet friendly. I trust her expertise knowledge of my vehicle needs and feel comfortable with her suggestions. I leave knowing that my vehicle concerns have been addressed.

Babak Vahedi was friendly and attentive making my visit a very positive experience. My service visit was under a time constraint, Mr. Vahedi made sure i was well informed and deliver the car on schedule as he had promised. He was also kind enough to email me an invoice prior to my pickup. Great overall experience. Thank you.

Very professional. On point on service and time. Mr B .Parker the service rep. Is awesome and explains well …SouthBay is lucky to have him on board. I love the video that shows and explains what’s needed to be done, I’m a visual learner love that.

Finance gave our loan to another bank without informing us. Kept calling to try to find out which bank had my loan. Left the finance director multiple voicemails and no call back. Horrible customer service.

This was a Fargo Type experience for us at your dealership with the rush factor and ever changing pricing and markups. Sadly; I had my checkbook and could have paid cash for any vehicle in the inventory but did not feel comfortable and would warn other customers to carefully scrutinize financial documents for manipulated contractual figures. .

Great service and friendly staff. I brought my vehicle for a 2pm appt, and someone was there to help me within 5 minutes. Naomi (service advisor) was wonderful, and she kept me updated throughout the week on the status of the car. They also provided a lovely loaner vehicle for my use without any difficulty! When I came back to pick up my vehicle, everything was very organized and my car was ready for pickup within 10 minutes of signing paperwork. Looking forward to bringing my vehicle back here for future service needs

I love the speedy service no waiting excellent service!!!

Overall experience was really good. Mercedes Benz’s dealership were very accommodating while my car was getting serviced. Weather you need a ride home and a ride back or a rental to go on about your day free of charge. Yes having a Mercedes is expensive but safety is everything to me and my life is worth paying the cost. The employees are very nice, and I will be definitely coming back again for my next service.

Sonia is wonderful. She had my car ready right on time as I waited int the beautiful lounge with coffee at my fingertips.

Cố vấn dịch vụ đã có thể lắng nghe vấn đề của tôi và làm việc trên ô tô của tôi một cách chuyên nghiệp và nhanh chóng giải quyết vấn đề ô tô của tôi

I am so happy with my experience at MB of South Bay. Annie was the sales rep that helped but from the moment I walked in the service and attentiveness was great from everyone. I own a service based business so I appreciate good customer service, they did not disappoint. After getting approved and signing all my paperwork I dropped off my car rental at a local Enterprise and was also picked up so I could drive home in my new car, REALLY appreciated that gesture! Annie took her time detailing parts of the car and made sure I understood all the major bells and whistles. Very happy with my experience, I would highly recommend purchasing from here!

Brad in the service department was a pleasure to work with very knowledgeable. Awesome customer experience!

Thank you to Natalie for helping me with my services needs.

Service was completed faster than anticipated. All staff are great to work with.

Sonia was great to work with! She kept me informed every step of the way.

It was great they got me into the exact car i seen online and got me a good deal. I Love the car I am in.

I needed a part that I was originally told would be delivered in a couple of weeks. I paid almost $700 for a rental they provided and for the diagnostic work and was ultimately told the part won?t be available for another 6 months.

Very prompt and efficient service!

Excellent, thank you Pablo for great service, done on time, very professional, kept me informed

Amilcar Mejia did an outstanding job of getting my car serviced and he kept me well informed. The service on the car was excellent also. Amilcar also got the price of the repairs reduced and performed quickly. This is quality service that will bring me back to this dealer with all my car servicing. Roger.

Visited this dealership today and received worst customer service. Wouldn't recommend it.

Everyone, Sam the Sales person, Hector and Allam were excellent to work with... Worked out a deal that was fit for us...

I think Mercedes Benz of south bay treated me well. No complaints - Malcolm Cobb

Staffs are welcoming, they have a good customer service

Sonia is the best service advisor ever!!!! Sonia always have kept all my Mercedes Benz vehicles in tip top shape throughout 10 years of owning different models. Sonia is very knowledgeable and deliver excellent quality and customer service. If your looking to service your Mercedes Benz, please visit Sonia at Mercedes Benz of South Bay, in Torrance California. You will be in great hands and fill completely satisfied. Best, Nate Gray

I’m very happy with the service I got. I’m satisfied overall. I now feel at ease driving my car knowing that issues that I’m so concerned about were all taken care off at South Bay Mercedes auto service dept The service rep. was very nice and very helpful. The wait was not long and I got my appointment at no time. I could recommend them to anyone close to me.

Scheduled to resolve noise, left with new tires, new battery with clicking noise unresolved after telling me it was fixed.

Frank was knowledgeable Service fast and quick They knew immediately what was wrong with my car

Great Dealership to buy a Benz ! Fast and easy process with Sameh Sourial ! He’s the guy to go 💪🏼

They treated me real good and the process was easy

My experience was very pleasant and professional. The person who leased me my new car was absolutely exceptional. I will definitely recommend him to friends.

Lack of communication to either call or email me to discuss the bank I would finance with. Was under the impression that I would be financed directly with Mercedes but I find out the day my payment is due that my loan was transferred to another bank.

Amazing experience at Mercedes -Benz South Bay. Emily was friendly, fun and patient, and helped navigate me into a fab new car!! I didn't feel the normal "car-salesman" pressure from anyone here, and I really appreciated that the team made the whole experience great. Highly recommend!

After searching country wide for a new S580 without missing options I came across the perfect one at Mercedes of South Bay. These guys were really a joy to deal with and navigated the entire process with precision. Cordell McDonald was an absolute superstar and would recommend anyone looking for a vehicle to ask for him. Considering I'm across the entire country there were some challenges however MB South Bay made quick work of them. From sending a mobile notary to my home to sign the paperwork to recommending an excellent transporter who got my new car from CA to NY in under a week they seemed to have all the bases covered. Buying/Leasing a vehicle today just isn't the same as any other time in my life but these guys were fantastic and aren't ripping people off with the market adjustment many dealerships are charging now. If you had any concerns about MB of South Bay I hope this alleviated them for you and you choose them for your next purchase.

I am very happy with the service I have received here at Mercedes-Benz of South Bay. My service advisor Babak Vahedi went above and beyond to correct the issue I had on my SL550. He and his team were very professional and kind. Its not like that at other dealers. Thank you so much!!

😍 Service is great especially my Service Advisor Mr. Frank Perri. Couldn't ask for more. Thank you Frank!

Let the success story of others attract you to your success. I have always had interest in binary trading so I can invest for myself and my family, but I was scared of lost until i got convinced by seeing a lot of people giving testimonies about Mrs Patience Adamson, an expert binary trader. and then I decided to finally give it a trial, so far so good, I have made $15,500 in just a couple of weeks I started trading. Don't waste more time contact her via Email: patienceadamson494@gmail.com WhatsApp: +13236286419

We are long term customers more than 30 years, Southbay Mercedes has always been the best in the area.

Frank is so helpful and detailed when discussing about my car maintenance. I feel confident with his knowledge in MB cars that he is taking good care of my vehicle. Recommend everyone to reach out to him as your representative for service.

Came in due to a sudden battery malfunction indicator light. Was provided service as well as a ride to/from home without any issues. The problem was taken care of ahead of expected time, all went very smooth.

very nice experience,very nice experience,very nice experience,very nice experience,very nice experience,very nice experience,very nice experience,

Excellent. Very attentive and accommodating staff. Very professional service department.

Bought a new Mercedes. It was in transit when we found it and Mark , our salesperson , kept me informed on the timing when it would come in. Car finally came in. Looked beautiful. They honored our previously agreed upon figure. Mark presented the car and went over everything. No hassles. Mark and his sales manager were great. I would buy another one from these folks no problem.

Recently, i had to get A5 service for my GLE A43. Brad in the service department was professional and on point. As I waited on site Brad kept me informed on the progress of my vehicle servicing. Because of his courteous and expeditious service, I highly recommend Brad at Mercedes Benz of South Bay.

Recently, i had to get A5 service for my GLE A43. Brad in the service department was professional and on point. As I waited on site Brad kept me informed on the progress of my vehicle servicing. Because of his courteous and expeditious service, I highly recommend Brad at Mercedes Benz of South Bay.

I?ve been having South Bay Mercedes service my cars for years now. Always thought their prices of repairs were on the high-end but it gave me a sense of confidence to have the dealership take care of my car and develop a history of repairs since the car was originally purchased there. I?m giving a 4 star rating this time because of I had confusion about the car loan policy. The receptionist who answered said that my service advisor had to approve the car loan while my car was being repaired. Then I spoke to my service advisor and she said that she could get a rental car and we made the appointment for the following day. I take the car in and ask for a rental and my advisor said that since it wasn?t a major service she could not approve a rental, knowing that it?s annual maintenance. So I felt this was a ?bait and switch? to get me in soon and then offered me Lyft services to/from the dealership to home. This was fine with me since I didn?t have any appointments that day. My car wasn?t ready until the following morning and the my husband said ?what happens if we didn?t have a second car?? which was true. Luckily we had a backup. Think that loaner car policies should be upfront to customers from the beginning so customers would know what to expect and be honest. Otherwise service was good and car was ready and washed when I picked up my vehicle.

This rating is only for my service advisor (Hans) at South Bay MBZ. He was friendly, informative and generously helpful during my appointment. If I had another option to rate my whole experience I would’ve put down 3 stars. Being my first time at this location I was a little disappointed that the establishment didn’t feel like other luxury car dealerships. I wasn’t even greeted upon entering the showroom or waiting area and also wasn’t offered any refreshments per usual at another MBZ location.

Best Mercedes Benz dealer ever. Collins is very helpful and awesome!

South Bay Mercedes Benz provided the best, most attentive service I have received in recent memory. Monica in particular went above and beyond to make my experience so accommodating and enjoyable. I cannot say enough how impressed I was with the level of service and prompt communication Monica provided. Definitely the golden standard for all retail experiences for me now. Thank you so much!

My husband bought me my “DREAM CAR”. SLC300 Roadster!!! It is absolutely beautiful!!! Our Sales representative, Emily Anderson, was incredibly knowledgeable, personably, friendly, easy to talk to and learn from! Big thank you to Emily! You made the whole experience better than expected on our 1st Mercedes Benz test drive and purchase. Shout out to sales representative, Monika Travers as well for getting back with us so promptly! Thank you to Jake in finance and Allam Finance Manager as well! I hope you heard me screaming with Joy as we were leaving!! Mercedes Benz of South Bay is excellent!!! Thank you for making a girl’s dream car a reality!

James Hwang and Pablo Moreno are my favorite guys!

I just bought out my lease, and it was a great experience from start to finish. I leased my car from Doug three years ago, and once again he made the process easy - and got me a great deal!

The service advisor was able to listen to my problem and work on my car in a professional manner and was fast to solved my car problem

I just bought out my lease, and it was a great experience from start to finish. I leased my car from Doug three years ago, and once again he made the process easy - and got me a great deal!

Great service as usual. When they told me two hours for the work, they really got the car back to me in two hours. I only gave four stars for facilities because they still haven?t brought back any snacks to the waiting area. It?s just bottled water and a coffee machine. C?mon. Covid has been around for over two years. You can certainly figure out by now how to bring snacks back for your customers.

Great service! They even paid for our lyft!

I highly recommend shopping at this Dealership, if you’re in the market to buy a luxury car. If you do stop by, I recommend that you speak to Sam Sourial or Emily Anderson, these two will help you to find the best car that will suit your tastes, whether it’s a 4 door sedan to a 2 door coupe, or mid size suv to a full size suv. They will try their best to help you find your dream car.

Excellent service however they are overpriced

Best experience, i was happy with the service. Very polite and knowledgeable.

Quick and easy. Everyone and everything was perfect.

On April 15, the valet at a local hotel lost my keys. Four days later, they towed my S class to MB South Bay so that new keys could be made. Emily Solis was my service rep. She said it would take 3-5 days to order keys, have them delivered and then programmed. I was told they had no loaner cars, so I had to rent one from the onsite rental company. Having heard nothing, I called to find out what was going on. I was told that they keys had arrived but had not yet been programmed. Later I learned that the keys had NOT arrived on the day I was told they had. Later, I was told that because my car is older, I needed a new EIS so that the keys could connect with the car. I told them to do that and let me know when the car would be ready. I never heard back. So I called again several times and left messages, with no return phone call. Finally, I left a message for April Stewart, the service manager, and Emily almost immediately called me back to say that the reprogramming was taking far longer than expected because my car is so old and there is a lot of data to download to the new EIS. That was on Friday, April 29. I have not heard from them since. I have left at least three messages for both Emily and April, but still no return phone call. I have no idea what to do now. My car has been in their shop for more than a month, but I have not been given a status update in 12 days. If there was a class on how to give extremely bad customer service, this dealership should teach it.

David and collins were very helpful from beginning to end! Thank you

Thank you Richard for your pleasant and incredible service you provided with the purchase of my new car. Thank you Mercedes-Benz of South Bay for making my birthday awesome!!

Mercedes-Benz of South Bay treats their customers with respect and gentleness. They made my birthday VERY SPECIAL with the purchase of my new 2022!!! In need of a car, stop by Mercedes-Benz of South Bay they will work hard to help you!!

I’ve owned Mercedes for years. Always great service explaining what was needed. During yesterday’s visit, advisor Frank realized it would take longer, due to other concerns with my car. So, they gave me a loaner to run errands while they repaired my car. Wouldn’t go anyplace else.

Just purchased my 3rd car from this location. Ask for James! He has been there for years, very knowledgeable. You will not be disappointed in his service. James puts the customer first. I purchased my first car over the phone 100%. Showed up to sign the car and contract were both ready. Drove home that night in my Model S Tesla. 2 weeks later I grabbed a twin turbo Ford explorer for my wife. James arranged the car to he delivered from a sister autonation Ford store. 1 year later I needed that same assistance but the car was in TN at a sister Autonation Honda store. Waiting on delivery for my Model X Tesla now. Same service more complicated transaction but James did it all. Thank you South Bay Mercedes-Benz.

Great service and good on time.

Frank Perri our service advisor went the extra mile to get our SUV repaired, the insurance company was trying to deny our claim but Frank is very knowledgeable and professional and he was able to make them pay for our repairs, everybody here at South Bay Mercedes Bens is very friendly and professional, Thank you Frank

Brad was a phenomenal Rep. Love the location and prompt service.

Mercedes-Benz of South Bay is super professional , i always get my issues addressed and taken care of a timely manor. The service advisors are product knowledgible and the company lives up to its name.

Mercedes-Benz of South Bay has been the best for customer service. Frank Perri has been my specialist for many years and he is one to always explain the issues and get it expedited in a timely and efficient manner. Thank you Frank!

Are your cars actually for sale or not? How do you give someone the run around if they are trying to spend money with you? Why tell someone the car is theirs and not hold your word better yet take their money? A person is only as good as their word!! I hope upper management views this since they feel they can float this vehicle around!

Is this car for sale or not because it was just posted with house of imports bueno ca? White 2017 63 I do not understand why it’s posted if it’s not for sale!

excellent service rep and fast service

Efficient and swift service

Good impression on the first visit! Delivered what they promised without nonsense.

The overall service was pretty good, however, some instances lacked true customer service acumen. When my car service was complete I saw them drive it to the pickup area. It took my customer advisor over 30 minutes (and me asking twice) for him to come let me know the car was ready for and me to pay, despite me letting him know I had a scheduled appointment. Also, I get a bit annoyed that every service ticket and receipt say "Complimentary Car Wash" but they never actually do it.

The overall service was pretty good, however, some instances lacked true customer service acumen. When my car service was complete I saw them drive it to the pickup area. It took my customer advisor over 30 minutes (and me asking twice) for him to come let me know the car was ready for and me to pay, despite me letting him know I had a scheduled appointment. Also, I get a bit annoyed that every service ticket and receipt say "Complimentary Car Wash" but they never actually do it.

As a customer I feel that you are entitled to great customer service and it is not often that get impressed with the service I receive. While on the market to purchase a new car, Ryad at Mercedes Benz of South Bay was not just amazing he was extraordinary. He was very welcoming, knowledgeable and made us feel like family. Love the recommendations he made and made sure I was leaving with the car of my dreams. If you’re ever in the market for a car please do yourself a favor and ask for RYAD.

Hans was really good, very friendly and kept his word, very responsive as well. Thank you

I came here after a terrible experience at a different location and I am so glad I did. Amilcar was incredibly kind and helpful. He gave me honest and fair advice and assessments and got me out in time for my next appointment. It was such a blessing to feel like I could trust my car there and that I was more than just a number or an invoice.

I had a wonderful experience at Mercedes Benz of South Bay .Monika Travis, my sales representative and Allam Korbad ,Customer Financial Services Manager provided exceptional services.Allam was very dedicated ,patient and professional.

I should have learned from my first time dealing with Mercedes Benz South Bay / Autonation. Clueless -- it should not take 3 weeks to get a car fixed for a key issue - Not to mention that they did not even offer me a loaner car and I had to pay out of pocket for something that was under warranty. Which later by the way they ended up telling me was not -- totally clueless staff and my family will never be buying anything from mercedes or autonation again . I am also passing this horror tale to the 8000 people in my company . Steer clear !!!

When I need a repair the last couple of times I had to leave the car for a whole week. Also this last repair was for the same thing four times. Its ridiculous. Oil leak.

Hans at Mercedes of South Bay provided me with excellent customer service , he took the time to listen to all the problems my car had and helped me decide on what my car needed. He was very knowledgeable about the parts and service needed. He looked through lots of the records of my vehicle and took the time to break things down to me. I definetly recommend Hans Rico to anyone who needs service on their vehicle.

Fast service, quick responses, and provides alternative ride while your car is being serviced. Thank you!

The service was great , arrived to my appointment for service B at 10:15 and was out by 1:30. Plenty of lobby area to sit and wait for my vehicle, not to mention hot chocolate, coffee and courtesy water is provided. The only thing that needs some improvement is for the service advisor to be more talkative rather than just serious. Other than that. ⭐️⭐️⭐️⭐️⭐️

I recently purchased a used Mercedes through South Bay. Mark D. is one who helped me through the entire process, most of it online. He was able to provide me a OTD price via email, complete with a line-by-line breakdown of all associated costs, which they honored through the final purchasing process. The dealership is large and impressive and I would not hesitate to purchase a future Mercedes from them again.

Babak once again was helpful. He took the time to look over my warranty and explain the details of it to me. He also answered all my questions. Great as always!

The service department is great! They are very helpful. Just purchased a car and even though it is a long process they made it very relaxing and comfortable!!!!

Excellent experience

Amazing service department. Sonia is an incredible service advisor. Knowledgeable, professional and courteous.

The person who help me was very rude attitude. He basically got upset because I told him to remove a couple of services that I didn't want.

Every time I go to THIS South Bay Mercedes Benz, Everyone is so helpful Thanks Mercedes -Benz of South Bay 👏🏼👏🏼👏🏼

I went in for service, and i apprecaite Babek he was great, he kept me updated. When he helped me it was all in a timely manner. Overall, customer service in Mercedes South Bay is amazing.

I have bought 2 cars from this location and my partner also just purchased a vehicle from them. They are hands down the best dealership I have ever worked with. Emily is absolutely amazing! She , Jane and Kelly bent over backwards to get me into the car of my dreams and made the process so easy. I will not be shopping anywhere else.

would not recommend!!! very poor at communicating any information

The lady at the front desk was so nice and funny and they helped me get in and out so quickly it was actually a pleasure. Good job guys.

Very efficiently run service department. Yesterday was my first time using service provider Natalie Duncan, and she was very professional and conscientious.

Amilcar was personally attentive in providing excellent service

Friendly and knowledgeable service advisor Very attentive and caring

My Service Adviser, Frank Perri, and the Service Manager, Steve Schimkuss, are great. They take good care of me and, especially, my car. They go the extra mile to ensure that everything is taken care of properly and promptly. I've been a very long term customer here precisely because of the exemplary service that I receive.

Great place to buy a new Mercedes Benz, Very helpful staff and fast and friendly service. I finally bought a Mercedes Benz here and I’m so happy I did. Can’t wait to buy another car from this place. Benz here at top notch.

I do appreciate you customer service and constant communication with your clients. Thank You

Great service and made buying process easy. Definitely recommend.

Excellent service, I was very pleased. My service representative was very helpful and informative.

Frank is always very friendly and extremely helpful.

Sonia was very helpful.i was very satisfied with customer service.

Always a good experience at MB South Bay. Thanks Amilcar for your help!

Amilcar was friendly and helpful

I had the best experience here compared to any other dealer I went to. Sam @ Mercedes was amazing and super helpful. I will be back in another 3 years to have him help me find my next car. He made me feel like family and took care of me and my needs for a new car. Top notch place and I would highly recommend!!!!!

I take my car there for service and the only person I go to is Amilcar. He is very helpful and friendly. He always makes sure that my car is well taken care of and in a timely manner. Keeps me updated all the time to make sure that I can plan my day accordingly. Thanks Amilcar recommend him as your service person.

I have a rare B250e electric car. It took them a very long time to diagnose what was going on with an indicator but eventually, they resolved it. I am super grateful for this favorable resolution as I really love my car.

Sonia was great! She makes sure to get things taken care of quickly so you can get in and out. They even provided a rental for the duration of service. Very happy with our experience.

Excellent job done by service writer Sonia. Top quality loner car.

To install a center console cover it took from 8am to 4pm, which is understanding they have a lot of work. I was texted around 4pm that the car was ready for pick up, I arrived around 4:20 to pick up, when I check out I was told that I was going to get a complimentary wash. When I went to the porter to get me car he said that is was going to take a while, after 30 min they bring my car and it is not washed, he said that there was a big line to get it washed.

Excellent! All staff members are well trained. Keep customers posted of all situation in a timely manner. Rental car arrangement is prompt.

I would like to write this review. In regards to Natalie Duncan. The customer service experience given by Natalie was exceptional. Your communication skills are superb. On a daily basis she kept me updated with everything that was going on with my car. I think Natalie is an an amazing example of what a customer service representative should be like.

The car runs good, I am enjoying it and the people are awesome and nice people.

Just had my 30K done with Emily who was great. Always a fantastic experience dealing with the service department here.

Came in to see my options since my lease was about to be over. I needed to get into another car soon. I ended up putting a deposit on a car I hadn’t seen, it was still on the port. The car arrived and they gave me 24 hours to come and look at the car to see if I liked, if not they return my deposit. I saw the car and ended up loving it. Carol helped us throughout the whole process. Ended up purchasing my first ever car and also buying my prior lease as well. Definitely recommend Carol, such a sweet soul. Even after the purchase she has been consistent with following up with me🤍💫

I had an outstanding experience purchasing a car here. Mark was terrific to work with. A few phone calls and emails and the car was ready for me to pick up. They made the whole process easy, fast, and pleasurable.

Fast service, good customer serce from babak, car got washed

Always the best experience , faster service and very friendly staff

Five Stars The service was excellent

No hassle at all, Customer Service is Superb. I arrived early and the person assigned to me is still on lunch break. I was assisted by the next available person.

I paid a ridiculous amount of money to fix my beater, it's old and doesn't get much use. The estimate was poor and incomplete!

Great selections

Very good

Amazing experience and first car! i went into Mercedes benz of south bay with hopes of financing a brand new 2022 cla 250 as a daily driver. i met up with Julian Luna and apart from him being a really honest and patient person to work with, he made sure he showed me detail by detail about the vehicle I was interested. I got hooked and i end up taking the car the day it arrived at the dealership. And i want to take the time to give thanks to all of the staff over at Mercedes Benz of south bay for making it a great experience and beauty of a car. -Adrian Hernandez

Service is excellent, efficient and easy.

My experience with Mercedes Benz has been nothing but wonderful. They have great customer service, that would do everything to make you happy. They send reminders to me in advance for car service and recalls. While my car is being serviced, complimentary car is given to me if needed.

Very pleasant staff, I was treated kindly. Car service was complete in the same day that my car was brought in. I was able to get a great loan car for the time it was needed and the car was nice and Clean. My car was returned to me with a complimentary car wash which I appreciate. Namoi Gutierrez provided great costumer service.

I recommend Mercedes Benz of South Bay,especially Ryad who helped me a lot and explained to me everything. I had a very satisfying experience in this place. I would definitely recommend this place.

I took my car for a service and Frank help me he is very knowledgeable and good customer service

Everything was straightforward, including pricing and delivery. I was in and out of the dealership in less than an hour with the new 2022 Mercedes Metris.

When I called to schedule service, my Service coordinator person, Natalie, was great, pulled up my records, set the time and took care of everything when I took my car in. Natalie has always been very helpful and knowledgeable. After the service, I can feel that the car is driving smoother and quieter. At the same time, may car cleaned and washed thoroughly. Great job.

Routine scheduled maintenance done by appointment. Service was on time and completed within time provided.

My service writer Amilcar Is to be complimented. Though when just pulling into the service area, some the guys directing me where & what to do while waiting for Amilcars help. One of them in particular was verbally rude, & also felt ignored for a while.

Just bought my E400 used and needed to have a Factory Recall taken care of. I'll be having my services dine here. A very Professional and nice facility. Hans is a great service writer and appreciated his professionalism.

I waited 2 years due to the covid to finally get my new car. Slowly the cars were being delivered. I have been working with Michael Amos. He is a super great person. He helped me for two years until that one special car was delivered. I am so thankful I had Michael to help me. so understaning and very helpful. I could go on about Michael. Plus I really happy I got to meet Christine (Michael's manager). she was very helpful and concern everything was processed good. I waited for the GLC300 so that I could stay with Mercedes in Torrance.

My experience at South Bay Mercedes Service Center was great. I was greeted by my service advisor and promptly examined the vehicle. Babak constantly kept me up to date on the repairs of the vehicle. Always a pleasure trusted my vehicle in the hands of South Bay Mercedes and Babak.

I had a 50,000 mile service done on my 2014 E350 last Friday. Hans went over every detail with me. My car feels like new. I wouldn't take it anywhere else. Five Stars!!!

Nice service people. The process of getting set-up was really quick. They gave me a ride back home.

They work with you, they’re polite. They let you play around with the 2022 c63 (: good people.

Pablo was a great advisor, he explained everything in detail and had our car back before end of day like he said

Nice and easy to deal with the people ,they take good care of your concern in maintaining your car, they professional.

Everyone I encountered was friendly and helpful. The time for my car being serviced was good and efficient.

This is our first time buying a Mercedes and our buying process was smooth and none stressful. Our sales lady was professional and knowledgeable. She is also friendly and give us alot of useful advise. The financing guy was also professional and friendly as well. We will definitely buy from them again. We recently had to service our car and our service advisor was very good as well. She took care of us and our car.

Stayed too long at the shop. Had to wait about two and half weeks to have the vehicle ready.

Nice friendly environment, Phone customer service, none on weekends quite an issue, if loaner, requested during previous week. But Staff handled situation well.

The repair service was excellent. The complimentary car wash was absolutely horrifying. My car looked 10 times worse than when I took it in.

5 stars for Frank! He was the most helpful and thorough advisor I?ve encountered in a long time. He explained to me my options and offered suggestions about how to choose what was best for the maintenance needs of my car. He is extremely knowledgeable and that isn?t something easy to find in a service advisor. I will stick with this one! Oh and kindness goes a long way also. Top Notch!

Took my car in for servicing and Pablo Moreno helped me every step of the way very personable and helpful and got me out of there in a timely manner thank you Pablo

Amazing customer service. Natalie was on time for my 7:20AM appointment. Took care of everything within a few minutes. I was given free cab rides to and from the dealership. Overall it was a pleasant hassle free experience at Mercedes Benz of South Bay.

Brad service agent has the worst costumer service. He made me feel like it was an inconvenience to his day having to deal with another car. I?m had better service at a local shop. Parts are missing and found broken tabs to engine cover. Charged to work not preformed and agreed

Very Excellent!!! The representative was very polite, patient and fully ready to help me. It was very clear easy for me to understand what he explained to me. The car was in perfect condition.

Service work was completed as scheduled . Brad in service is always very helpful!

We took the car for service. The consultant assigned to my car did a great job communicating to us. Due to pandemic, they were short staffed so they had my car for a week with no rental available. This is why I gave them a 4 star only.

Easy process?.in and out quickly. Not cheap but you get what you pay for!!

It?s a great place to get your car serviced as you make an appointment and you don?t have to wait very long. Frank is great! He will take care of you!

Dropped of my vehicle at 7AM, was told it would be done by 4PM the same day. Never heard from Amilcar that day, or the next day. I texted, called and nothing. Finally had to call the receptionist to get information about my car, was told it was done but had to get myself to the dealer even though they didn't offer me a loaner when I dropped mine off. They had my car for over 40 hours but never communicated anything with me the entire time.

My service experience was very good and helpful. I would recommend this place.

Because I've been driving my 2018 E400 Coupe very little over the past two years due to the Covid pandemic, I've been having a lot of problems with keeping the car's battery charged. It died completely in October 2021 and the car had to be transported to South Bay MB. The mechanics concluded that the battery itself was defective and replaced it under warranty. The problems resurfaced recently, and this time the mechanic went through the car's entire electrical system to make sure that nothing was draining the battery when the car was not in use. No such problems were found and it was again determined that the battery was the problem, perhaps because of the lack of use, and once again it was again replaced with a new battery. Although the car was out of warranty at that point, the dealership nonetheless did not charge me for either the battery or the time spent diagnosing this vexing problem. I was particularly pleased with the great service provided by Customer Care Representative Babak Vahedi. Kudos!

Service was done in time and had few floor mats that were ordered.

I recommend Mercedes Benz to everyone, becouse they provide excellent service.

I did not receive the level of customer severs that I use to receiving. First- My Service Provider was late for my appointment after I reserved an 8am appointment. Second- The repairs on my car were over priced for a simple for a A5 Service. Third- My Service Provider was very short with me after being very late for my appointment. Fourth- After paying for the A5 service I was told in a very rude response that my car would not receive the complementary car wash or cleaned by the service personal at the South Bay Mercedes dealership. When I ask why, I was giving a nasty & unacceptable response with an attitude. My visit to the dealership was not a good experience & I mostly likely will not return to the dealership for future service on my Mercedes Benz considering the amount of money that I payed to have my car serviced. The car rental at the dealership was okay but the rental provider gave me a car with a empty gas tank level therefor I had to refuel the gas tank after leaving the dealership. When I returned the rental I provided a receipt for a refund & I was denied a refund for the gas purchase. The gas level was not check by the rental company before I was given the rental at the dealership. Over all my service experience was VERY POOR & I was not happy with the service provided on my Mercedes Benz of South Bay. The entire level of service was poor & my rating would be a Failure to provide excellent service is what they pride their reputation on. The service grade would be an F. In the past I have had EXCELLENT service but not this time. Totally unacceptable. of my

Naomi and her associates provided an excellent service just as Paul Buntukampol did before! I am blessed to have them caring for my car!

Service adviser Frank Perri is always very professional and helpful.

Excellent and prompt service. Very clean facilities and very knowledgeable

I was very disappointed with the customer service my wife and I received at Mercedes of SBay. Our sale person was helpful through most of the transaction. After signing the paperwork I took the key and headed home once home. Once home I realized I only have the one key. I Called my salesman Julian and he told me it only came with 1 key. He said he would speak with his sales manager and try to do something about getting another key. A couple days went by I called ands spoke to Dave the sales manager he said there was nothing they could do, not even order a key at their cost. Now we're out over $600 to have a spare key after spending $36,000. They also wanted $180 to program the key after purchase. It has been several years since we've purchased a car but never did I thing a Giant company like AutoNation could certainly afford better than my wife and I to absorb almost $1000 in cost for a missing key. Shame on you AutoNation. I would not recommend AutoNation for your next car purchase!

I went there Feb 10 for a simple procedure (affixing emblem letters, 4MATIC). Everyone was very professional from the service tech to the agent , Naomi. I was directed to the waiting area where I had coffee. They came and fetched me when it was done. Bonus : no charge 👏🏻👏🏻 Great experience 👍

This review differs between service and the loan car. Service from the dealer, as usual, was great. Service from the new loan car company was, at best, the poorest ever experienced.

Everyone at the Dealership very respectful and polite

Very professional and nice. Stood by their verbal commitments .

Great customer service and fast service! Wait time was short for my inspection. Thanks!

Excellent service and the Service Advisor was very helpful.

The customer service representative Amilcar Mejia was excellent. He listened patiently to me as I tried to explain what was wrong with my car. I would certainly recommend him to anyone that is bringing their car in.

Emily was great She was very efficient and took care of my problem

Good Evening; In my opinion, Mercedes-Benz of South Bay maintains professional & kind efforts to customers in any regard when concerning... a "Benz"! I've visited Mercedes-Benz of Escondido & the architectural features of their building / offices makes it a noteworthy mention!! Nevertheless, South Bay is unrivaled & #1 to me! ❌⭕❌⭕ Tam L. Perez p.s. Merry Christmas & ever prosperous New Year 2022! 🎼

Service manager, Naomi, does not return calls from me or insurance agent regarding services for Benz- have to go in person to get response!

We were offered a Mercedes Premium Service Contract and Protection Plus - 2 different contracts that cost of total almost $6,000 when we purchased a car from South Bay MB. The finance Manager - Kelly- said that we can later cancel the contract if decided otherwise. We were resistance to sign the contract, but as Kelly convinced it can be easily cancelled later, then we signed it. We requested for the contract terms sheet to study the contract coverage and to date only the Mercedes Premium Service contract was given - nothing on Protection Plus. On August 28, 2021 just one day after we purchased the car and signed the contract - even when the car had not been delivered - we decided to cancel the Protection Plus contract and informed Kelly as well as Memo via emails and phone calls. Memo said that $2k on the Protection Plus is nothing for SB Mercedes and wouldn't be a problem to cancel. Until today Oct 22,2021 - almost 2 months after the cancellation request, we haven't heard back the refund confirmation, let alone receiving the refund itself.While $2k might be nothing for SB Mercedes, for us is a lot! Just after I wrote the review - almost 2 months after we confirmed the cancellation of the Protection Plus, Memo called me, told me in a rude way that we haven't filed any cancellation properly as the contract is under my daughter's names she should be the one to cancel. He instructed me to get my daughter to check the current mileage of the car to get the cancellation prorated. We informed him that our daughter has send an email confirmation for the cancellation just 2 days after the contract was signed when the car had not even been delivered, thus it is not acceptable at all if they want to use the current mileage to prorate. Story short, after long argument he then checked the email correspondence and found our daughter confirmation thus agreed to "help" to forward the cancellation request to cancellation Dept. Wow.... it took almost 2 months to get a confirmation of contract cancellation, and were accused that we have not filing the cancellation properly. Be careful in signing any Maintenance or Protection Plus contract from MB. It looks minutes to sign in but 2 months for cancellation just to get proceed! In addition he said that it would need 3-9 weeks to get the refund. The worst cancellation experience ever!

No BS in my dealing with the owner. Hot the deal that I want within 30 minutes.

Steve is a good communicator and helped us with our Mini Cooper. At 133,000 miles almost everything failed. Steve and his mechanics did a great job, and now our car is like new! We highly recommend

friendly and accommodating, thanks Sam

I would like to thank Sam for all his help as well as the lady in the finance department (I forgot her name but not her accent). these 2 are a dream team I would like to add that 5 phone calls in 1 day by 3 different people to make sure I was going to be arriving to purchase the car is extremely unnecessary and frankly off putting. the sales Manager was also rude. the only saving grace for this purchase was Sam the sales person who went out of his way to make my experience enjoyable.

As always, excellent service from Brad Parker!

I brought in my vehicle after having a suspicious leak. Pablo and his team ran a diagnostic and checked every square inch of the car. Pablo has never failed to reassure me when I am having car troubles. If you are a person who likes to lease cars, and you need a consistent service advisor. I highly recommend Pablo!

Very professional and customer friendly

3 1/2 stars There are quite a few pluses and minuses to this dealership experience. The overriding shining fact I was dealing withAMG sales person: Collin Flores: easy-going, low pressure, knowledgeable, no games. Unfortunately I cannot say the same thing for his Ally supervisor or finance team that was working that day. They wanted to use old car sales person tactics befuddlement to get me to commit and purchase add-ons which I did not want.I would have walked had it not been for Collin. Physically as expected the dealership is immaculate and beautiful.It seemed they wanted to use old car sales person tactics befuddlement to get me to commit. I would’ve walked out of there Collin was extremely helpful and save the day and I did purchase a vehicle from him. It was an AMG and they did have the car immaculate as expected.

My service appointment was awesome! I dropped my vehicle off for a nail in the tire and my service tech informed me I was due for service and I had prepaid for 3 service appointments! Jacqlyn was PHENOMENAL!! She estimated my car would be ready by end of day and SHE WAS READY!!! Thank you SOUTH BAY MERCEDES 🥰🥰🥰

South Bay Torrance 8s everything. They guaranteed the car I wanted and made it happen on reasonable terms. I would personally like to thank Mark and Allah 4 making it happen

Ask for Frank for your advisor.

I got a check engine light on my 2019 Sprinter on a Friday. I called for an appointment and they could work me in on Monday, first thing in the morning. Unfortunately, I had business meetings that would preclude me from bringing it in at that time. They said I could bring it in for a walk on on Saturday. I viewed this as very responsive. So I get to the dealership and am first inline in the service line. But to my dismay, they started processing people who had gotten there after me. I had to complain to finally get processed. I mean clearly, my vehicle was the very first in line and it is hard to miss a 4x4 Sprinter…. While I was being in processed, I asked about all the safety recalls on the vehicle and they could only work one. Not the dealer’s fault, but that just means another trip later. Then I asked about doing an upcoming A service. I was shocked at the price. Replacing wiper blades was $99. The major other elements were an oil change and fuel filter change… total price was $1000. Unbelievable for an oil change, a fuel filter change, and wiper blade replacement. They said they could eliminate the wiper blade change. Anyway, I will be going elsewhere for the service. That is just gouging. Oh and no replacement vehicle for a Sprinter, just their cars. Hmmm, second class citizen treatment. But they did pay for an Lyft ride home…. So they did nothing but park the vehicle on Saturday. I assume they were closed Sunday. It took them a day and a half to determine the fault (which was id’ed in a fault code in seconds… I had done it at home, literally in seconds), and then to troubleshoot and replace an O2 sensor. First off, why’d it take so long to plug in a code reader? Second, why so long to change out a sensor? Three, why did a sensor fail this early? They did wash the vehicle before returning it. Overall: dealing with the coordinator was a very pleasant experience. Getting me in quickly and accommodating my work schedule was a real plus. The experience in the drop-off line was infuriating. Feeling like a second class MB customer, no replacement vehicle, was not pleasant. The price for the regular service was ridiculous. And the amount of time to troubleshoot and replace the faulty sensor was excessive. The free car wash was nice.

The service department is flat out great. My service contact is Frank Perri and he is most informative and helpful.

My service advisor Babak at South Bay Benz is very professional, knowledgeable, and provides excellent customer service with all of the services I've rendered for my 2018 AMG C63S.

I had a issue with the pressure with my tires and did not want to mess up my car so I brought it in to have it checked. Everyone was kind and helpful. I appreciated it.

They are selling brand new car for customers but the AC is not working.

It was easy and thorough.

Love my new car. The experience at the auto nation was incredibly pleasant.

I dropped my truck off everyone there helpful and nice. Emily the cashier assisted me with my loaner if you have to wait the the area clean.

Martin was a pleasure to work with. He was genuine and helped me get the best deal. Had a great experience at Mercedes of South Bay.

I have to be honest. With a brand new car with 550 miles on it I am not expecting the car to be towed on a flat bed with a dead battery and there to be no timetable on when it would arrive. Anyone would be upset hearing that. I am not expecting to be dealing with a combative service rep Jackie Mohl who is barely giving me the time of day. Fast forward 2 weeks later and the battery arrives and they install it and I tell them not to wash it for fear of them scratching it. It is returned to me FILTHY with fingerprints and dirt still on the car as if it was on a mud road race....so I said "Go wash it" reluctantly. It comes out 35 minutes later in sunlight with fine scratches all over the paint. I was in shock I have to be honest. I left in a loaner again and left the car with them for them to detail. I picked it up 48 hours later cleaned yes but the scratches remained(black car). I don't know what type of towels they use there but they are not microfiber. I was upset naturally and spoke to April the Service Manager and she spoke to Mercedes USA and they finally agreed to let me get the car professionally detailed and scratches removed. Yes they paid for it but it was an agonizing 3 weeks with a BRAND NEW car. There is no way I can recommend this dealership. Calling me before this review to tell me to give them a great rating also a bad idea. Can you imagine being told what kind of rating to give a dealership? I have the car back yes and it is running yes and the scratches have been removed yes but I would not recommend getting your car washed there. I will say that April was nice but the Jackie Mohl Service Rep was not. I love my car but I am not happy with how the whole thing was handled. That was an AMG GLE53 Coupe 2021 Black fyi. The dealership would benefit greatly from buying their towels from Chemical Guys in Gardena which are the softest anywhere but I doubt they will nor listen to me.

I took my car in for repairs, Sonia my advisor is great at communicating and kept me updated on my car, I noticed some finger prints on the inside of my convertible top I let them know and they took care of it right away. I always have a good experience there

Service advisor didn?t answer her phone, didn?t return my calls after leaving voicemails throughout the day, didn?t give me a quote for the work, didn?t notify me it was completed and I had to pick up the car from sales because service was closed by the time we found out the car was ready. Unfortunately, this is common among service at this dealer.

Collin in sales was very helpful and responsive to my every question, while buying my car remotely. Good car at a good price.

I had a great time. My technician and all the people who assisted me were very knowledgeable, Kind and honest. I got a car from Mercedes Benz so I didn’t have to wait. I was notified very often on the status of the car. I appreciated knowing what was going on with the car. The workers are great. I love Mercedes Benz workers because I am always treated with respect. Thank you so much.

Horrible experience! Not friendly or good customer service! Service technician seems not knowledgeable enough! I have been too several Mercedise Benz dealership in LA and South Bay is worst one in my experience!

Overall service was good and the people are professional in dealing with their clients.

Sonia displays attention to detail....Relief to know that someone is Listening to what you are saying. Work ten minutes away from Dealership......no one else available so I got a Loaner car. "huge" disappointment" called Sonia back to report windshield wiper "stuck" on.

The customer service is awesome, thank you Monika for your patience and kindness, the environment is warm and inviting, thanks everyone for getting me into my dream car❤️

Service lady Jaci was very nice and helpful, all the requested job tasks are performed efficiently and finished at promised time. It was a very nice experience.

The service was fine all work they done as required .

I scheduled my appointment over the phone, in advance. The person I spoke with provided me with outstanding service. I promptly received an email confirming my service advisors name in the time of my appointment. I arrived at the dealership and was greeted by a service representative who directed me to my Advisor, Amilcar Mejia. Mr. Mejia was very professional, courteous and friendly. Within 10 minutes he had not only taken care of all of the paperwork but had put me in a rental car for the day. As promised, Service was completed on time, and it took less than five minutes to return my rental car and get my car back. Outstanding service!

I had the best experience ever when I purchased my new car I was treated very well

Frank went above and beyond to facilitate the service of my car. He was personable, responsive and attentive to detail.

I was welcomed with a VIP welcome, I felt like family, I was given a cap and key chain by my sales rep, Karol as a thank you gift. Mar in financing made sure I was driving off the lot in my dream car.

Babak was very helpful. The service was fast, efficient, and easy. The team was flexible to work around my schedule.

Had a great buying experience. Monica Travis was extremely helpful.

Outstanding service….Amilcar was very professional, as always. Knowledgeable and very pleasant to communicate with and solve my C300 Cabriolet.

Amilcar Majia in customer service was outstanding. Very professional and answered all of my questions and concerns. Delivered and repaired on time with thoughtful car wash.

It is always a pleasure to work with Mr. Amilcar Mejia from Mercedes Bens South Bay. Mr. Mejia?s knowledge and expertise keep my car running smoothly. Not only that, but Mr. Mejia is a truly ambassador of Mercedes Benz.

Amir was excellent. He was prompt and helpful.

Brandi Lovelady is my advisor she takes great care of her customers

Dropping off the car took a very long time with a wait to drop off to get to the service advisor (20 mins), then wait for rental car (courtesy cars out) (35 mins) then picking up very long wait for car to be brought (35 mins)

Love Mercedes Benz South Bay. Getting my car serviced is alway easy and quick.

Service, good deals and good customer service

In the past, I have been very critical of the service department at Mercedes Benz of the South Bay. However my experience this time was very positive. Even though there was a significant "crunch" at the time I arrived, I got in and out reasonably quickly. Same experience with picking up the car. My only complaint is their inability to determine the cause of a slow leak in one of my tires that has been going on since date of purchase. I lose 2 to 4 pounds of pressure per week. From their explanation, it sounds like they are taking all the steps to find the cause, but the problem still continues.

It was very good, we had a great experience, thank you!

My sale person Mercedes Bonness is very caring and helpful sales person that I ever met. The finance department was unbelievable they all took their time to make sure that everything was right with my purchase .

The sales representative was so helpful and she took her time to show us all the features in the vehicle.

WORST SERVICE EVER!!! I would give them a zero if I could. They kept my car for 13 days for basic service and auxiliary battery replacement. Service Rep never once initiated a call to update me. I had to call him. When my car was finally ready, I showed up the following day and still had to wait another 25 minutes while the Service Rep completed the paperwork that should have been completed the day before. I tried contacting the Service Manager, but had no success with that. I guess that makes sense. I will never set foot in that place again!

Service advisor was not nice a bit rude and unprofessional in my opinion, I won’t like to work with her on my next visit, before my appointment I requested for a loaner to be able to run errands, I was granted in the replied email, but she rudely refused, hence spent all my time at dealership, I lost a lot!

I had a ten year service with only 29,000 miles, including new tires because the old ones had exceeded their shelf life. I was very satisfied with all of the work and now understand the problem with 10 year old tires.

Wonderful service. Very accommodating to my schedule, which is so appreciated.

I was in lots of hurry and I had no appointment and My car needed service A. The service lady Sonia Gonzalez was very accommodating and she promised to finish in less than 2 hours. After 1-1/2 hour she came looking for me the car was done and the car was very clean inside and out Thank you

Monica made my buying journey super easy, non stressful just amazing.

Amazing friendly service clean fabulous facilities

As always Jackie Mohl knows what needs to be done in order that my car is always in tiptop condition. She also knows when the best timing is to do what and how best to do them. I will only entrust my car to her.

All Good would not expect anything less always top notch

The vehicle was CPO but right after a week of purchase, it was sent to service for replacement of parts, break rotors, pads, blisters in upholstery etc. the vehicle remained with dealer for another 10-15 days and now it seems it’s overheating and I saw under hood insulation needs replacement and still awaiting on sales to provide me the mbrace account. This can’t be a CPO with just 20k miles on it for which I paid $46K plus.. My first Mercedes and I am disappointed 😞

I would highly recommend Hayes Mcmillan for all your leasing and purchasing needs. He has been with Mercedes Benz of South Bay for 20+ years and is truly knowledgeable and professional. In addition, he is generally just a wonderful person with so much charisma and compassion, he truly makes you feel like family.

It was the best experience I've ever experienced. Hayes was absolutely knowledgeable, patient, accommodating through the entire process, he was great even beyond when I drove my GLA off the lot. You can't find any better help, and one that is passionate about the business as Hayes. This is why I've gotten my last 3 Benz's from him. I don't know what I'm going to do when he retires. Cheers to you Mr. Hayes and the entire Mercedes team. See you in 4 years.

service rep was very professional and was very helpful.

Jackie Mohl is my service advisor and she has always been very prompt and diligent on getting back to me regarding any issues that may arise with the service of my car. She is proactive to make sure I know what is coming up and always very knowledgeable about whatever comes up! Excellent!!!

Frank is amazing and very knowledgeable. Thank you for always taking good care of me and my car

I LOVE PABLO MORENO, HE IS THE BEST CUSTOMER SERVICE EVER- I HAD A FEW ISSUES WHEN I PURCHASED MY METRIS LAST SUMMER- AND SINCE -PABLO MADE SURE EVERYTHING WAS COMPLETE! HE WENT ABOVE AND BEYOND. As a business owner myself, it’s really nice to see someone do their job and love doing it, this is Mr. Moreno. THANK YOU, I WILL CONTINUE TO SEND MY FRIENDS AND FAMILY TO YOU. ❤️

Horrible experience Staff has sold me a supposedly cpo car with a collision damage, smells like smoke, and multiple electrical issues ... promised to repair the collision damage over 2 months ago now , still not resolved a after countless calls and emails, manager impossible to reach If you can get the car you want at another dealer do it ...

Frank Perri always does a great job! There was a snafu and he made it better!

Quick Service And Efficient Very Satisfactory, Good public Relations.

All services needed were done perfectly and timely

I always have positive experiences at South Bay Mercedes.

Attention to detail and compartmental handling of work. Sometimes being too fractured in responsibilities creates too much lost time in transit of information and work.

Everyone so helpful and kind to me. Forced to buy a car as mine had been stolen.

Frank was excellent, professional and extremely knowledgeable.

It started online by looking at the inventory to see if they had what I might be looking for. Daniel immediately reached out following my inquiry and immediately was helpful. I was considering a trade-in as well and they made the whole process seamless for when I finally came into the dealership. I never felt pressured and they heard me our on my expectations for a new purchase. I'd highly recommend working with Daniel if you go to Mercedes South Bay!

Perfect service, super professional , good timing, good car wash

Great and friendly associates.

I have been customer for over than 4 years in Mercedes of South Bay Thy do professional and thy never disappoint me My service advisor her name April always do great job and I trust what she said to do in my car Thnx for all of you guys

Paul, a service manager, was most helpful. He got me a ride home when the car was left for repairs and saw to it that I was brought back to pick it up.

Aaron Rice was superb! Literally superb! He was a major reason we bought our s63 there. Very honest and straight forward as was the finance manager. We bought a week ago and we are going back to replace my wife’s Mercedes with one from there. Steve Friedman

A little tough on the front end of communication..called once for a quote on getting a service "A" done on my sprinter van. Person that I spoke with couldn't answer my question and referred me another service person. My call went to voice mail .I left my contact info and my question with who I was told was the " service manager". No call back. Called again a week later asked the same question, This time I was told the service "A" was appx 320.- Later I find out they only quoted the oil change and not the total service charge. Over 900.-. Little sticker shock. I was told my service advisor was Frank. To speak with him upon arrival. Day before I went in for the appointment I called and left a voice message with a question.. No call back. Went in for the appt, found out I had a new service person to work with.She was helpful and to the point. I was told she handled service for the sprinters. Should have started with her...I give her ⭐️⭐️⭐️⭐️ 4 out of 5 stars . Don't have her name in front of me but she would be the reason I would go back.. Got her a coffee Bean gift card..

I had a service appointment yesterday. I had to wait 2 hours for the dealership to tell me they were backed up and wouldn’t be able to change the tires. After talking to the service director they finally decided they would change the tires. It took them 3.5 hours and could have taken 10 minutes. The service advisor was rude. They indicated they were busy but I looked around and most of the employees were standing around. My GLE AMG is a great car but my lease is up and I don’t want to own another car that needs to be serviced here. I have come here for service for 3.5 years and I am done.

I had an appointment at 9am for service. The advisor said I should have an estimate by 3pm. I didn't get a call around 3pm. So I called at 4pm and my advisor was not available. They said someone would me back within an hour, but no one called. I called back at 5 and still no response. I finally got a text back around 6 to say the mu car wasn't looked at and they would try tomorrow if I wanted to leave it. I left it and the next day I waited till about 2pm and still hasn't been looked at. So I just picked it up and will take it somewhere else.

Even if we didn’t get the car there at MB South Bay, the service department is always willing to help out. My service advisor, Brandi excels at what she does. When they needed the car for more than a day to look at an issue, Brandi set me up with a loaner. I actually didn’t expect this! Highly recommend. So glad I don’t have to drive to Newport Beach for everything MB related.

Frank is always available and professional, he is extremely knowledgeable about cars and he will make sure my needs are met each and every time.

Brad was a great service representative, explained the process and was very responsive throughout the process.

Amilcar is a top notch service advisor. I have been requesting him since I purchased my car. I feel confident with his recommendations. He is knowledgeable, friendly and has my vehicle ready as promised.

Wonderful sales people that took the time and effort to make a long process quiet pleasant.

I called at 8 am and explained I had a slow leak in one of my tires. I was given a 9:20 am appointment. When I brought the car in at 9:20 am, I was told the agency would need the car for two hours, and that I?d get a phone call about the status of the tire. I received no phone calls. After three hours, I left messages with Steve, the manager, and my rep. Neither returned my calls. After 4 1/2 hours, my husband dropped me off at the dealership which is a 30 minute drive from our home. I learned that my car still had not been worked on, and I was then told even if I have a slow leak, the tired would need to be replaced. I decided to take my car at that time. So five hours later, and driving 30 minutes to and from my home twice, this being on the road 2 hours, I?m not happy with the Mercedes service department.

The service manager, Frank, was extremely knowledgeable and professional. My car’s needed repairs were done promptly and within the time frame promised, and within the cost estimates we discussed. This was a top-notch experience!

I always have a pleasant experience when I visit Mercedes Benz of South Bay. The employees are very nice and professional.

I got 2 cars from there and they really work with you.

I telephoned the dealer for a Service appt. I was assigned to Mr. Frank Pierri .We arrived about an hour EARLY for the appt.MR. Pierri was rude and told us that because we were early we would have to wait. We went to reception and mare an appt for the next day with my daughter's service rep. The second appt was 5 Star.

PROFESSIONAL, COURTEOUS, AND KNOWLEDGEABLE SERVICE. EXCELLENT SERVICE DEPARTMENT.

I had the best buying experience at South Bay Mercedes, because not only did I have fun selecting my beautiful new Mercedes convertible, the friendly service by Aaron Rice and his Sales Manager made my day! I didn’t have an appointment or anything, but still was greeted and treated like I was family, and boy did they help me get the car I wanted in a short amount of time! They are so nice, as I even went back to get pointers on my car!! The whole place rocks!

Frank was excellent!!! Thank you for helping me get the wheels back and they look great. Hope all my future service needs are as easy as that was.

Service person's yell at you like I serve only one person at a time, and kicking the stuff around at the driveway. They won't contact you when your car is ready so you have to wait over the weekend to get your car back, without your car. It was not as bad as this back in 2013 and on, but it got so much worse and I planned to buy/lease our car from LA location and get service there from now on.

Personable! Efficient! Flawless! This is the fifth vehicle my family has purchased from this location! Thank you Aaron Rice for the best buying experience!

they told me if there is a dent the dealer will take care, but they make me mad in the end

Great?A very professional shopping experience. Thank you.

Good but never got to meet the tech who serviced my car. Need that one on one.

My service advisor is very non responsive. He doesn?t keep me updated on the progress of my repairs and doesn?t return phone calls.

Amazing people and amazing service. One of the best car buying experience I?ve ever had. Thank you.

Service rep, Frank Peri, was the best. Courteous, communicative and friendly.

Excellent Customer Service/Care.

I'm not happy at all. I'd been MB customer for couple of years now since I got my car.

Great service and Brad is the best!

Service are always wonderful , people there are nice. April did my services like always

Best experience ever in purchasing a new vehicle. I loved the entire method and looking forward to enjoying my new car.

Customer service was outstanding

Fast, friendly, organized!!

Do yourself a favor, go elsewhere. They love you right up until they get your money. You can see my review of my sales experience and the total mishandling of my experience from the beginning on Google Reviews. But, now I am compelled to write more reviews. I have owned my Certified Preowned 2017 C43 AMG for a total of 22 days. 14 of those days it has been in the service department. I was so upset with the handling of my experience from the beginning, I was referred to speak to the General Manager. He or she did not feel the need to speak with me and asked a Sales Director to speak with me. He was very nice and reassured me this is not how they do business. I met with him in person when I returned my car to the service department for the second time in less than two weeks. Same problem both times. AC/heat not functioning properly. First time they assured me it was resolved. One week later I returned with exact same problem. I have owned this car for 22 days. 8 of those days it has been in the service department. A Certified Preowned! I inquired about the progress and was informed by service advisor the problem was resolved, but now my mechanic broke the “overhead trim cover” and they have had to order yet another part. Of course I called the Sales Director and left a message asking him to call me. No return call. Yet, when I met him in person 7 days ago when I dropped off my vehicle, he assured me he was personally going to be involved in this case so it is properly handled. I assume his idea of properly handling a situation is avoidance. I am a realist. I understand things happen. I do not understand this dealership’s stance on customer service. To understand the full scope of my displeasure with this dealership, please see my Google Review. This has been a menagerie of misleadings, bait and switch, poor management, deceit and absurd customer service from the beginning. I am at my wit’s end. Not sure of my next steps. But, please save yourself. There are other MB dealerships that are far more reputable. Go elsewhere!

I dropped off the car at the service and asked for the loaner car. But the staff at the desk said there’s no loaner car without saying sorry. She was very rude and unkind. I requested the loaner car when I made an appointment. This is disappointing. I started thinking of purchasing a different brand car next time.

Pablo was a Great service advisor and very knowledgeable.

Great customer service....and attention to detail!

Fully satisfied with the repair. Issue was diagnosed, and fully discussed with us, and it fell under the warranty that we had previously purchased, which was awesome.

nice loaner car, quick in and out the only problem is with the system update the car has been acting strange. with the cruise control on it started stoping on the freeway for no reason slowing down on slight turns for again no reason. most setting changed. I'm not happy with the update hopefully they can reverse it.

Awfull response to problem with the used car we bougth from this dealer,2009 CLK 350,after driving it less than 105 miles the check engine light came on which was diagnosed as a left cylinder bank timing issues by my mechanic. Unfortunately the warranty was 5 days or 250 miles and this happen on the 7th day of ownership so we were told there was nothing they could do for us.We even ask if we could buy a more expensive car if they would take the problem car, but their answer was always the same a resounding NO

Work done with minimum inconvenience.

Dealership is very professional and timely with repairs.

Work was completed in a timely manner. Discount was applied. Service technician was great!

My Service Advisor S. Gonzales was awesome. She was patient as well as thorough throughout the service process!

Excellent customer service time efficient and friendly

I've been having my car serviced at South Bay for the past 8 years and have always been very satisfies with the customer service and given a 5 rating. MY experience this time was not the same, I'm not talking about the repairs. I was not comfortable with customer service rep. he kept coming back with more repairs and not very customer-oriented, The previous service manager was very attentive to customers and made it a point to acknowledge you if he observed that you were waiting for a while. I met with the present service manager to review the bill since it was the highest I've ever paid, considering we're in a pandemic and I did not do much driving, I felt on the defensive the whole time. I'm very grateful and appreciative that my request to have the tab picked up for my wheel alignment was honored, which was not done during the initial repairs because the spare was on. While he agreed, no notes were left so when I tried to schedule and appointment and he was not available it was very uncomfortable trying to explain. I'm very satisfied with the repairs.

Horrible experience that gave me the impression that I am a victim to a bunch of money hungry scavengers who were looking for every tiny detail to increase the cost of the service. Also treated me with no respect as a loyal customer who has always paid leasing agreement on-time. Couldn't even give me a decent loaner vehicle that covers the length of repairs, but stretched the time to repair by adding more and more work to the work order.

I always have a good experience when I visit the dealership. . The representatives are all very professional

I bought a GLB in December. I live in Az. I just received a temporary Az tag. 3 weeks after we bought the vehicle, I decided to call the dealership and inquire about license plates. Unbelieveably, they had not started the process of licensing the new vehicle. I had to talk with several employees until 1 actually knew what to do and got the ball rolling so we could get a temporary Az license tag. And that is just a taste of what went wrong.

Professionalism caring and efficient

very professional and courteous. conveniently located and reliable. providing loaner is essential.

My Service Advisor April is amazing. She is very knowledgeable. She is very thorough. She takes ownership. I absolutely love her service. COVID sucks, I miss the snacks from the service area. LOL I've had my car a few months. This is the 3rd or 4th time it's been in for repairs. This time, I brought it in and the part that had been ordered was defective. Not sure how that happened but it would have been nice if this was noticed prior to me bringing my car in. Doesn't take away from the service provided by April. There are a couple of reps that could learn from her.

I went in for my B service. Pablo was super helpful. Very professional and courteous. Great experience. I was able to get a loaner for a few hours and my car was ready on time!

The spring in the cargo cover broke in my 2020 GLS. The staff ordered a replacement which was covered by the warranty.

My salesman, Hayes, was great. He showed me the options of cars I said I was interested in and was able to get me into a car nicer than I expected.

This was my first purchase of a vehicle, and one of this magnitude and luxury. Sam was very customer oriented, and put me in the car of my dreams! Even with less than perfect credit, they will work with you. I recommend this place to any and everyone looking to purchase.

Highly recommended and service is good the service advisor is so knowledgeable honest and care about his customer his name is Paul and I will be starting to bring my car for service in MB Southbay in Torrance excellent

April was great. Got the job done

Mr. Buntukampol in South Bay Mercedes Benz is a very nice and professional service advisor.

Frank Perri is a excellent service advisor with understanding!🙂🙂

We had excellent service from Frank with constant updates via text and email. I highly recommend their service department! We were able to get a loaner vehicle with no notice - all is good. We are back on the road in a nice clean Mercedes!

Very Friendly way better than the one downtown

Thank you Brad Parker for your excellent customer service.

Customer service Rep Frank is very quick and helpful.

They are very polite and very helpful with any question that we ask.give us very important information.

My son and I had the best experience at the Southbay Mercedes. Keith Cambra, Allam Kordab and Ali (manager) were super nice and helpful.

I recommend Mercedes-Benz of South Bay because of the overall service I've always received as a customer..the service is great from the desk to the repair shop. I'm treated with the utmost respect and my car is well taken care of. I'd recommend this service center to anyone who needs the best care for their car and the personal care for themselves.

Very good service timing,transportation and the service personnel are excellent

They always do a perfect job in very little time. Their waiting area includes a real desk and a very good internet connection.