Recent Reviews from Mercedes-Benz of South Bay

This rating is only for my service advisor (Hans) at South Bay MBZ. He was friendly, informative and generously helpful during my appointment. If I had another option to rate my whole experience I would’ve put down 3 stars. Being my first time at this location I was a little disappointed that the establishment didn’t feel like other luxury car dealerships. I wasn’t even greeted upon entering the showroom or waiting area and also wasn’t offered any refreshments per usual at another MBZ location.

Best Mercedes Benz dealer ever. Collins is very helpful and awesome!

South Bay Mercedes Benz provided the best, most attentive service I have received in recent memory. Monica in particular went above and beyond to make my experience so accommodating and enjoyable. I cannot say enough how impressed I was with the level of service and prompt communication Monica provided. Definitely the golden standard for all retail experiences for me now. Thank you so much!

My husband bought me my “DREAM CAR”. SLC300 Roadster!!! It is absolutely beautiful!!! Our Sales representative, Emily Anderson, was incredibly knowledgeable, personably, friendly, easy to talk to and learn from! Big thank you to Emily! You made the whole experience better than expected on our 1st Mercedes Benz test drive and purchase. Shout out to sales representative, Monika Travers as well for getting back with us so promptly! Thank you to Jake in finance and Allam Finance Manager as well! I hope you heard me screaming with Joy as we were leaving!! Mercedes Benz of South Bay is excellent!!! Thank you for making a girl’s dream car a reality!

James Hwang and Pablo Moreno are my favorite guys!

I just bought out my lease, and it was a great experience from start to finish. I leased my car from Doug three years ago, and once again he made the process easy - and got me a great deal!

The service advisor was able to listen to my problem and work on my car in a professional manner and was fast to solved my car problem

I just bought out my lease, and it was a great experience from start to finish. I leased my car from Doug three years ago, and once again he made the process easy - and got me a great deal!

Great service as usual. When they told me two hours for the work, they really got the car back to me in two hours. I only gave four stars for facilities because they still haven?t brought back any snacks to the waiting area. It?s just bottled water and a coffee machine. C?mon. Covid has been around for over two years. You can certainly figure out by now how to bring snacks back for your customers.

Great service! They even paid for our lyft!

I highly recommend shopping at this Dealership, if you’re in the market to buy a luxury car. If you do stop by, I recommend that you speak to Sam Sourial or Emily Anderson, these two will help you to find the best car that will suit your tastes, whether it’s a 4 door sedan to a 2 door coupe, or mid size suv to a full size suv. They will try their best to help you find your dream car.

Excellent service however they are overpriced

Best experience, i was happy with the service. Very polite and knowledgeable.

Quick and easy. Everyone and everything was perfect.

On April 15, the valet at a local hotel lost my keys. Four days later, they towed my S class to MB South Bay so that new keys could be made. Emily Solis was my service rep. She said it would take 3-5 days to order keys, have them delivered and then programmed. I was told they had no loaner cars, so I had to rent one from the onsite rental company. Having heard nothing, I called to find out what was going on. I was told that they keys had arrived but had not yet been programmed. Later I learned that the keys had NOT arrived on the day I was told they had. Later, I was told that because my car is older, I needed a new EIS so that the keys could connect with the car. I told them to do that and let me know when the car would be ready. I never heard back. So I called again several times and left messages, with no return phone call. Finally, I left a message for April Stewart, the service manager, and Emily almost immediately called me back to say that the reprogramming was taking far longer than expected because my car is so old and there is a lot of data to download to the new EIS. That was on Friday, April 29. I have not heard from them since. I have left at least three messages for both Emily and April, but still no return phone call. I have no idea what to do now. My car has been in their shop for more than a month, but I have not been given a status update in 12 days. If there was a class on how to give extremely bad customer service, this dealership should teach it.

David and collins were very helpful from beginning to end! Thank you

Thank you Richard for your pleasant and incredible service you provided with the purchase of my new car. Thank you Mercedes-Benz of South Bay for making my birthday awesome!!

Mercedes-Benz of South Bay treats their customers with respect and gentleness. They made my birthday VERY SPECIAL with the purchase of my new 2022!!! In need of a car, stop by Mercedes-Benz of South Bay they will work hard to help you!!

I’ve owned Mercedes for years. Always great service explaining what was needed. During yesterday’s visit, advisor Frank realized it would take longer, due to other concerns with my car. So, they gave me a loaner to run errands while they repaired my car. Wouldn’t go anyplace else.

Just purchased my 3rd car from this location. Ask for James! He has been there for years, very knowledgeable. You will not be disappointed in his service. James puts the customer first. I purchased my first car over the phone 100%. Showed up to sign the car and contract were both ready. Drove home that night in my Model S Tesla. 2 weeks later I grabbed a twin turbo Ford explorer for my wife. James arranged the car to he delivered from a sister autonation Ford store. 1 year later I needed that same assistance but the car was in TN at a sister Autonation Honda store. Waiting on delivery for my Model X Tesla now. Same service more complicated transaction but James did it all. Thank you South Bay Mercedes-Benz.

Great service and good on time.

Frank Perri our service advisor went the extra mile to get our SUV repaired, the insurance company was trying to deny our claim but Frank is very knowledgeable and professional and he was able to make them pay for our repairs, everybody here at South Bay Mercedes Bens is very friendly and professional, Thank you Frank

Brad was a phenomenal Rep. Love the location and prompt service.

Mercedes-Benz of South Bay is super professional , i always get my issues addressed and taken care of a timely manor. The service advisors are product knowledgible and the company lives up to its name.

Mercedes-Benz of South Bay has been the best for customer service. Frank Perri has been my specialist for many years and he is one to always explain the issues and get it expedited in a timely and efficient manner. Thank you Frank!

Are your cars actually for sale or not? How do you give someone the run around if they are trying to spend money with you? Why tell someone the car is theirs and not hold your word better yet take their money? A person is only as good as their word!! I hope upper management views this since they feel they can float this vehicle around!

Is this car for sale or not because it was just posted with house of imports bueno ca? White 2017 63 I do not understand why it’s posted if it’s not for sale!

excellent service rep and fast service

Efficient and swift service

Good impression on the first visit! Delivered what they promised without nonsense.

The overall service was pretty good, however, some instances lacked true customer service acumen. When my car service was complete I saw them drive it to the pickup area. It took my customer advisor over 30 minutes (and me asking twice) for him to come let me know the car was ready for and me to pay, despite me letting him know I had a scheduled appointment. Also, I get a bit annoyed that every service ticket and receipt say "Complimentary Car Wash" but they never actually do it.

The overall service was pretty good, however, some instances lacked true customer service acumen. When my car service was complete I saw them drive it to the pickup area. It took my customer advisor over 30 minutes (and me asking twice) for him to come let me know the car was ready for and me to pay, despite me letting him know I had a scheduled appointment. Also, I get a bit annoyed that every service ticket and receipt say "Complimentary Car Wash" but they never actually do it.

As a customer I feel that you are entitled to great customer service and it is not often that get impressed with the service I receive. While on the market to purchase a new car, Ryad at Mercedes Benz of South Bay was not just amazing he was extraordinary. He was very welcoming, knowledgeable and made us feel like family. Love the recommendations he made and made sure I was leaving with the car of my dreams. If you’re ever in the market for a car please do yourself a favor and ask for RYAD.

Hans was really good, very friendly and kept his word, very responsive as well. Thank you

I came here after a terrible experience at a different location and I am so glad I did. Amilcar was incredibly kind and helpful. He gave me honest and fair advice and assessments and got me out in time for my next appointment. It was such a blessing to feel like I could trust my car there and that I was more than just a number or an invoice.

I had a wonderful experience at Mercedes Benz of South Bay .Monika Travis, my sales representative and Allam Korbad ,Customer Financial Services Manager provided exceptional services.Allam was very dedicated ,patient and professional.

I should have learned from my first time dealing with Mercedes Benz South Bay / Autonation. Clueless -- it should not take 3 weeks to get a car fixed for a key issue - Not to mention that they did not even offer me a loaner car and I had to pay out of pocket for something that was under warranty. Which later by the way they ended up telling me was not -- totally clueless staff and my family will never be buying anything from mercedes or autonation again . I am also passing this horror tale to the 8000 people in my company . Steer clear !!!

When I need a repair the last couple of times I had to leave the car for a whole week. Also this last repair was for the same thing four times. Its ridiculous. Oil leak.

Hans at Mercedes of South Bay provided me with excellent customer service , he took the time to listen to all the problems my car had and helped me decide on what my car needed. He was very knowledgeable about the parts and service needed. He looked through lots of the records of my vehicle and took the time to break things down to me. I definetly recommend Hans Rico to anyone who needs service on their vehicle.

Fast service, quick responses, and provides alternative ride while your car is being serviced. Thank you!

The service was great , arrived to my appointment for service B at 10:15 and was out by 1:30. Plenty of lobby area to sit and wait for my vehicle, not to mention hot chocolate, coffee and courtesy water is provided. The only thing that needs some improvement is for the service advisor to be more talkative rather than just serious. Other than that. ⭐️⭐️⭐️⭐️⭐️

I recently purchased a used Mercedes through South Bay. Mark D. is one who helped me through the entire process, most of it online. He was able to provide me a OTD price via email, complete with a line-by-line breakdown of all associated costs, which they honored through the final purchasing process. The dealership is large and impressive and I would not hesitate to purchase a future Mercedes from them again.

Babak once again was helpful. He took the time to look over my warranty and explain the details of it to me. He also answered all my questions. Great as always!

The service department is great! They are very helpful. Just purchased a car and even though it is a long process they made it very relaxing and comfortable!!!!

Excellent experience

Amazing service department. Sonia is an incredible service advisor. Knowledgeable, professional and courteous.

The person who help me was very rude attitude. He basically got upset because I told him to remove a couple of services that I didn't want.

Every time I go to THIS South Bay Mercedes Benz, Everyone is so helpful Thanks Mercedes -Benz of South Bay 👏🏼👏🏼👏🏼

I went in for service, and i apprecaite Babek he was great, he kept me updated. When he helped me it was all in a timely manner. Overall, customer service in Mercedes South Bay is amazing.

I have bought 2 cars from this location and my partner also just purchased a vehicle from them. They are hands down the best dealership I have ever worked with. Emily is absolutely amazing! She , Jane and Kelly bent over backwards to get me into the car of my dreams and made the process so easy. I will not be shopping anywhere else.

would not recommend!!! very poor at communicating any information

The lady at the front desk was so nice and funny and they helped me get in and out so quickly it was actually a pleasure. Good job guys.

Very efficiently run service department. Yesterday was my first time using service provider Natalie Duncan, and she was very professional and conscientious.

Amilcar was personally attentive in providing excellent service

Friendly and knowledgeable service advisor Very attentive and caring

My Service Adviser, Frank Perri, and the Service Manager, Steve Schimkuss, are great. They take good care of me and, especially, my car. They go the extra mile to ensure that everything is taken care of properly and promptly. I've been a very long term customer here precisely because of the exemplary service that I receive.

Great place to buy a new Mercedes Benz, Very helpful staff and fast and friendly service. I finally bought a Mercedes Benz here and I’m so happy I did. Can’t wait to buy another car from this place. Benz here at top notch.

I do appreciate you customer service and constant communication with your clients. Thank You

Great service and made buying process easy. Definitely recommend.

Excellent service, I was very pleased. My service representative was very helpful and informative.

Frank is always very friendly and extremely helpful.

Sonia was very helpful.i was very satisfied with customer service.

Always a good experience at MB South Bay. Thanks Amilcar for your help!

Amilcar was friendly and helpful

I had the best experience here compared to any other dealer I went to. Sam @ Mercedes was amazing and super helpful. I will be back in another 3 years to have him help me find my next car. He made me feel like family and took care of me and my needs for a new car. Top notch place and I would highly recommend!!!!!

I take my car there for service and the only person I go to is Amilcar. He is very helpful and friendly. He always makes sure that my car is well taken care of and in a timely manner. Keeps me updated all the time to make sure that I can plan my day accordingly. Thanks Amilcar recommend him as your service person.

I have a rare B250e electric car. It took them a very long time to diagnose what was going on with an indicator but eventually, they resolved it. I am super grateful for this favorable resolution as I really love my car.

Sonia was great! She makes sure to get things taken care of quickly so you can get in and out. They even provided a rental for the duration of service. Very happy with our experience.

Excellent job done by service writer Sonia. Top quality loner car.

To install a center console cover it took from 8am to 4pm, which is understanding they have a lot of work. I was texted around 4pm that the car was ready for pick up, I arrived around 4:20 to pick up, when I check out I was told that I was going to get a complimentary wash. When I went to the porter to get me car he said that is was going to take a while, after 30 min they bring my car and it is not washed, he said that there was a big line to get it washed.

Excellent! All staff members are well trained. Keep customers posted of all situation in a timely manner. Rental car arrangement is prompt.

I would like to write this review. In regards to Natalie Duncan. The customer service experience given by Natalie was exceptional. Your communication skills are superb. On a daily basis she kept me updated with everything that was going on with my car. I think Natalie is an an amazing example of what a customer service representative should be like.

The car runs good, I am enjoying it and the people are awesome and nice people.

Just had my 30K done with Emily who was great. Always a fantastic experience dealing with the service department here.

Came in to see my options since my lease was about to be over. I needed to get into another car soon. I ended up putting a deposit on a car I hadn’t seen, it was still on the port. The car arrived and they gave me 24 hours to come and look at the car to see if I liked, if not they return my deposit. I saw the car and ended up loving it. Carol helped us throughout the whole process. Ended up purchasing my first ever car and also buying my prior lease as well. Definitely recommend Carol, such a sweet soul. Even after the purchase she has been consistent with following up with me🤍💫

I had an outstanding experience purchasing a car here. Mark was terrific to work with. A few phone calls and emails and the car was ready for me to pick up. They made the whole process easy, fast, and pleasurable.

Fast service, good customer serce from babak, car got washed

Always the best experience , faster service and very friendly staff

Five Stars The service was excellent

No hassle at all, Customer Service is Superb. I arrived early and the person assigned to me is still on lunch break. I was assisted by the next available person.

I paid a ridiculous amount of money to fix my beater, it's old and doesn't get much use. The estimate was poor and incomplete!

Great selections

Very good

My Service Manager Babak Vahedi at Mercedes Benz of South Bay is Professional and Knowledgable. He truly care about his customers and I believe this dealership is lucky to have him. He made sure all my concerns either answered or taken care of by his Mechanics.

The help that I received from the service advisor Natalie was great. She made sure all my problems were taken care of.

Amazing experience and first car! i went into Mercedes benz of south bay with hopes of financing a brand new 2022 cla 250 as a daily driver. i met up with Julian Luna and apart from him being a really honest and patient person to work with, he made sure he showed me detail by detail about the vehicle I was interested. I got hooked and i end up taking the car the day it arrived at the dealership. And i want to take the time to give thanks to all of the staff over at Mercedes Benz of south bay for making it a great experience and beauty of a car. -Adrian Hernandez

Service is excellent, efficient and easy.

My experience with Mercedes Benz has been nothing but wonderful. They have great customer service, that would do everything to make you happy. They send reminders to me in advance for car service and recalls. While my car is being serviced, complimentary car is given to me if needed.

Jacky was a well qualified service advisor and knew what was needed for my 2000GLK. Was on schedule without any difficulty. Have yet to have any problems with this dealer or adviser.

Very pleasant staff, I was treated kindly. Car service was complete in the same day that my car was brought in. I was able to get a great loan car for the time it was needed and the car was nice and Clean. My car was returned to me with a complimentary car wash which I appreciate. Namoi Gutierrez provided great costumer service.

When I pull up to MERCEDES BENZ OF SOUTH BAY the waiting period before I see my advisor is normally between 5 to 15 minutes , my advisor Amilcar Mejia greets me with a smile always asked how I’m doing whether he cares or not. Mr.Mejia answers emails , return phone calls & Texts I give Mercedes Benz of South Bay 5 stars The staff is courteous, an helpful, The mechanics are wonderful they take time viewing the vehicles. you that your vehicle in for one thing and if The mechanics come across something else, wrong with your vehicle they will inform you of the situation before hand see if it's a yay or nay to correct the problems. After the service has been done the Benz been washed I'm looking good, feeling good and rolling in style.

I recommend Mercedes Benz of South Bay,especially Ryad who helped me a lot and explained to me everything. I had a very satisfying experience in this place. I would definitely recommend this place.

I took my car for a service and Frank help me he is very knowledgeable and good customer service

Everything was straightforward, including pricing and delivery. I was in and out of the dealership in less than an hour with the new 2022 Mercedes Metris.

When I called to schedule service, my Service coordinator person, Natalie, was great, pulled up my records, set the time and took care of everything when I took my car in. Natalie has always been very helpful and knowledgeable. After the service, I can feel that the car is driving smoother and quieter. At the same time, may car cleaned and washed thoroughly. Great job.

Nice job!

Routine scheduled maintenance done by appointment. Service was on time and completed within time provided.

My advisor Amilcar was extremely professional! I reserved a loaner car and was in and out quickly and efficiently. Excellent service!

My service writer Amilcar Is to be complimented. Though when just pulling into the service area, some the guys directing me where & what to do while waiting for Amilcars help. One of them in particular was verbally rude, & also felt ignored for a while.

I unexpectedly stopped in to have my tire checked after the tire light came on. The mechanic found a nail and was able to service the car within one hour. Overall, the staff was very polite. Emily showed professionalism and made my visit was pleasant.

Just bought my E400 used and needed to have a Factory Recall taken care of. I'll be having my services dine here. A very Professional and nice facility. Hans is a great service writer and appreciated his professionalism.

I waited 2 years due to the covid to finally get my new car. Slowly the cars were being delivered. I have been working with Michael Amos. He is a super great person. He helped me for two years until that one special car was delivered. I am so thankful I had Michael to help me. so understaning and very helpful. I could go on about Michael. Plus I really happy I got to meet Christine (Michael's manager). she was very helpful and concern everything was processed good. I waited for the GLC300 so that I could stay with Mercedes in Torrance.

I purchased my car In December, so this was first time using the Service Department. Natalie was very nice and efficient. The helped me the moment I arrived. I really appreciated how she was communicative during my entire wait. They were honest about their wait times and took care of the issue. Definitely a 5 star experience.

My experience at South Bay Mercedes Service Center was great. I was greeted by my service advisor and promptly examined the vehicle. Babak constantly kept me up to date on the repairs of the vehicle. Always a pleasure trusted my vehicle in the hands of South Bay Mercedes and Babak.

Brad from South Bay Mercedes was great. Very helpful and the car was ready as promised.

I had a 50,000 mile service done on my 2014 E350 last Friday. Hans went over every detail with me. My car feels like new. I wouldn't take it anywhere else. Five Stars!!!

Great service from Amilcar Mejia! The Lyft Mercedes provides to and from my house was really convenient too.

Excellent service!

My service advisor, Pablo is second to none. The entire service team at MB of South Bay is knowledgeable and friendly. My car is a V8 and still runs like new because they know what the hell they are doing. Once i forgot to tell them about a minor issue and when i got the car back they fixed it. If you have any other issues they will make it right. I wouldn't go anywhere else. These guys are awesome.

I had an appointment at 9:00 am with south bay MB for a pre paid scheduled service. Upon arrival, the service person went through my car and started the paper work. After looking into his computer, he told me “according to our records that your pre paid service contract is expired.” I clearly remembered it was until 4/1/2022 when we purchased the car. Somehow it was changed to 12/31/2021. I told him that I have paperwork at home proving otherwise. He did not take my words for it and told me if I have paperwork then I have to call MB of USA to reverse the charge. In the meantime the estimated service cost was two fifty something. I chose to fight the battle later with proof and went ahead with the service. I went home, got the paperwork and text to him after one hour. He texted me some thirty minutes later and told me everything is ok. I just wonder how many times their records have changed and cheated people with the same storylines. Other than this the service was great, the car was washed and cleaned.

Our Salesman Daniel was wonderful and we so appreciated his knowledge of the car as we test drove it. He didn’t make it feel like a shell and he took a great care of us. I would give him five stars. I’m only leaving 3 stars on this review because then when we got to finance it felt like a shell game and we are sales-tricked into $10,000 in warrantees! And we kept saying no to the warrantees but he talked us into them allegedly offering better deals… Be careful to make sure you ask what the final bottom line is of purchase tax title and warranties . This was not shown to us and it was late at night and we had been there for hours and all they kept showing us was the the monthly payment. Apparently a standard trick of the trade. Silly of us but it was smoke and mirrors and we kept saying no to the warrantees and he kept offering us allegedly better deals on the warranties - but really all he did was extend our payments to 72 months which brought down the monthly of course and tricked us into $10,000 in warranties. Again we didn’t notice this until we got home and looked at the paperwork a week later…we now need to get out of. So be careful make sure you ask to see the total breakdown before you sign!… and you look at the total final cost of the car. I still can’t believe that my partner and I did not do this it is not like us but again it felt like a bamboozling shell game late at night. So upsetting on what could’ve been a five-star experience.

Emily Solis was very helpful when assisting with my service need(s). I misplaced the keys to my suv; and she in a timely fashion, made sure the replacement part was ordered, delivered, and programmed with haste. She was professional, patient, and compassionate.

wonderful attentive staff, made buying experience seemless.

My experience with this dealership has been mixed. The first time I took my van there, they recommend a bunch of services that weren't needed. I politely declined them. When the car was done with it's regular maintenance, I had to wait about a half hour before the person would bring my car out. Yesterday, I had my second visit. The tech was better and didn't recommend anything that wasn't regular maintenance. (I wonder what happened to the other services that I supposedly needed on my last visit?) When I came to pick up the van, I waited 45mins for them to bring the car up. The Service Manager was visibly unhappy with the delay and apologized. It is a clean and beautiful dealership. Everyone is professional and on point, but the service department... It needs some work.

My overall experience was of pleasure and gratitude. Frank was friendly , professional and very knowledgeable. He made me aware of every step taken to fully service my vehicle and.went above and beyond to make accommodations available for me . The service itself was great as well...

Nice service people. The process of getting set-up was really quick. They gave me a ride back home.

Called the same mining my cars window started acting up and they were able to see me within an hour. Best part had my car ready by the end of the day with a new motor put in for my window. And to top it off they got me a Lyft to take me back to work. Appreciated everything they did for me!

They work with you, they’re polite. They let you play around with the 2022 c63 (: good people.

My service rep was Naomi. The beginning was easy, I dropped my vehicle off and was sent a Lyft because my warranty had no loaner coverage. The inspection took place and I was sent line items. The warranty took place of most of the items where I came out of pockets around $500+. I had a fair experience but wish for more communication. I understand there are part delays due to Covid and shipping but please provide more communication via phone calls rather than text.

Babak , thanks for your friendly and prompt service!

Pablo was a great advisor, he explained everything in detail and had our car back before end of day like he said

Nice and easy to deal with the people ,they take good care of your concern in maintaining your car, they professional.

All very good

Horrible, the manager over talks you, if you are a black male, please be prepared to wait! I was waiting to speak with the manager, while she was talking to another customer, He was done , I was next, and she never acknowledged me, I stood there patiently waiting. When an employees by pass me. Okay, then I moved closer, to the all glass office. She never said hi sir! Then another co work walked into her office talk about the loaner, she took home last nite, I literally said hello, her never said come in or anything! Very disconnected ! I will not return to this location! As Afro-American, we are labeled aggressive. So, I walked towards the Door third time. And polite engaged in greeting. This was too hard to access decents service. If Any service. It is pretty sad if the manager need customer service training when engaged warranty policies holders.

Everyone I encountered was friendly and helpful. The time for my car being serviced was good and efficient.

This is for the Sprinter side, can't say enough good things about this gentleman that helped me out - James Hwang. Long story short, very well taken care of from the beginning of the build till delivery. Kept me in the loop, very straight forward. Even came in off hours to help me out because I was nearby. Will purchase another car from him soon. Thanks for your help and the finance lady who stayed late, she was very helpful.

Frank Perri, Gave me great customer service, kept me up to date in every detail with my vehicle.

I dropped into the dealership without a appointment for a question I had about my radio code on my 1994 E320. It was determined that the radio needed to be removed from the dash in order in order to learn the answer. Jacque was able to get the car taken onto the shop immediately and 15 minutes later, we had the code. Jacque was extremely pleasant to work with and even though it costs me $150, it was quick and painless.

Good service. Thanks

OMG!! Where do I begin. From the moment I secured my appointment until the time I picked up my car from service, it has been nothing but pure joy. Both Amilcar, from Mercedes and Tom, from Midway took very good care of me. They were both professional yet personable. Definitely will request them For my next service and you should also

This is our first time buying a Mercedes and our buying process was smooth and none stressful. Our sales lady was professional and knowledgeable. She is also friendly and give us alot of useful advise. The financing guy was also professional and friendly as well. We will definitely buy from them again. We recently had to service our car and our service advisor was very good as well. She took care of us and our car.

Really good experience, first time coming here, they explained everything well and provided me with a lyft ride to get back home, and to come back to pick up the car I had left for service. Definitely will keep coming.

I hate a great experience with excellent courtesy. Hans your customer service man was a great representative!

They always provide great service.

Stayed too long at the shop. Had to wait about two and half weeks to have the vehicle ready.

Nice friendly environment, Phone customer service, none on weekends quite an issue, if loaner, requested during previous week. But Staff handled situation well.

The repair service was excellent. The complimentary car wash was absolutely horrifying. My car looked 10 times worse than when I took it in.

5 stars for Frank! He was the most helpful and thorough advisor I?ve encountered in a long time. He explained to me my options and offered suggestions about how to choose what was best for the maintenance needs of my car. He is extremely knowledgeable and that isn?t something easy to find in a service advisor. I will stick with this one! Oh and kindness goes a long way also. Top Notch!

I live in west LA where I can find others Mercedes-Benz service centers much closer to me but I prefer to go to Mercedes-Benz of South Bay and the drive worths it! Babak is the best service representative and when he takes care of the car I don’t need to worry about anything. Everything from making the appointment to completing the job is done professionally and quickly. I have been a returning costumer and I will definitely continue to go back.

Mina was a great salesman that listened to my concerns and didn't pressure me to make a decision I was not comfortable with. Thanks to him I got my amazing GLA250 earlier than expected. I love the car and would highly recommend him.

Took my car in for servicing and Pablo Moreno helped me every step of the way very personable and helpful and got me out of there in a timely manner thank you Pablo

Amazing customer service. Natalie was on time for my 7:20AM appointment. Took care of everything within a few minutes. I was given free cab rides to and from the dealership. Overall it was a pleasant hassle free experience at Mercedes Benz of South Bay.

In the past I have given 5 stars for the service dept. Unfortunately, this last visit was a disappointment. I had to go in for a vehicle safety recall (not by choice or for needed service) and I take care of my elderly mother and the use of my car is crucial. When I asked for a loaner the service agent who was assigned to my case was unable to provide and when asked she said my vehicle was not under the maintenance warranty (which is not true as I bought the extended warranty when I purchased my car) and that all loaner were reserved weeks in advance...which I also mentioned that I had made my appointment weeks ahead of the day I brought my car in for the recall (again something which Mercedes wants done and not by my choice - for safety reasons). So to adhere to Mercedes I scheduled my recall and was left with no loaner for 2 days. I felt very rushed and if I were an inconvenience by my service rep. Again, I have never had a bad experience in the service dept., and my reps have been very accommodating and helpful.

Brad service agent has the worst costumer service. He made me feel like it was an inconvenience to his day having to deal with another car. I?m had better service at a local shop. Parts are missing and found broken tabs to engine cover. Charged to work not preformed and agreed

Great experience. Julian and Michael were great in helping me finding the right car and making sure my purchase was smooth. Takeo was great with helping out making sure the financing went smooth, as well.

Very Excellent!!! The representative was very polite, patient and fully ready to help me. It was very clear easy for me to understand what he explained to me. The car was in perfect condition.

Let me start by saying, I believe that customer service and first impression is everything ! FYI - In some cases it may be best to get pre-approved thru your credit union first for the lowest rate. After doing so, there is NO reason for a dealership to re-run your credit; NOT even to confirm your identity. The dealership has other options for a dealership to confirm your identity. I decided to give this dealership at least 1 star due to them having the exact vehicle I wanted to purchase over any other dealership. I felt that with some of the positive reviews, this dealership would be the best dealership to earn my business but I was WRONG. I decided to take the initiative to get pre-approved through my credit union, research information about Mercedes, and have everything readily available. I have previously worked at a dealership and know how some dealerships scam and lie therefore; I felt it was best to see what South Bay Sales had to offer. I met with Karol who I thought I would be glad to give my business to but that did not happen. During the test drive I ensured I asked a few questions as a part of "getting to know your sales person test." Everything seemed like it would go smoothly with me handing over the check and walking away with the vehicle today. I can honestly say, Karol as well as the General Manager (GM) was the cause of me walking away. I decided not to mention that I already had a check waiting to hand over. Karol continued to mention that it was a Mercedes corporate policy to have my credit ran regardless if I would be going to an outside finance company for a check. I continued to repeat my questions, just to see if she would continue to lie and she did. Upon walking out the door, Karol insisted that I speak with the GM. Sure enough, the GM continued with the same lie that regardless if I currently had a check from my credit union, I would still have to run my credit. After leaving the dealership I called to see what another sales person would say about the "Mercedes corporate policy" and I was informed that I was given incorrect information. I was provided with other options if I decided to decline another credit check. Thank you Luke for your honesty and hospitality. Thank you ladies for showing me the Mercedes South Bay way. I will be glad to share my negative experience with others looking to purchase.

When I made the appointment to have the ambient temperature sensor checked for malfunction, I was not told that they were three days behind! I was told this by the service agent when I arrived at my designated appointment time. In addition, they were out of rental cars by the time I arrived, with no solution as to how I would get home. I'm giving them 3 stars, only because the service agent was nice to work with. However, the lack of transparency on their part as to their workload was disappointing.

Great customer service and friendly folks. Wonderful experience!

Very excellent!!!!!!

It is rare in today's world where you have a team of people making sure you are satisfied with your purchase. Mercedes Benz of South Bay delivered on that commitment from the person helping us select a vehicle to the general manager and finance all of them worked together to make sure we were satisfied. They exceeded all of our expectations. Thank you, Joe

The service was really top notch. Making an appointment was easy (made one for the next day). I arrived on time and was out in 10 minutes. Frank was my advisor and he really knows what he's talking about which was nice.

Thanks Wendi for going Above and Beyond to ensure that I drove off with a 2018 C-300W with only 21,000 miles!!!

Our service advisor Frank was outstanding! He has an encyclopediac knowledge of how mercedes are put together and how to tweak or fix them to get their best performance. Really a great experience.

March 2019: The staff at South Bay Mercedes Benz were very helpful and determined to get you in the car you want. They're willing to work with you and go over all your options. Couldn't have asked for better service. February 2022: my lease was coming to an end in march, so I reached out to Mercedes and asked for a specific vehicle I was interested in. They promptly got me the car I wanted within 2 days of my initial email of interest and I was driving off in my brand new GLB that had all the must haves I wanted. Karol really goes above and beyond for her clients and due to the time sensitive exchange of my vehicle, wasn’t able to go into Mercedes the day I was going in but had Keith help me which worked out perfectly. They both keep in mind your preferences and truly value your opinions. Thank you again. Will definitely continue to stay with Mercedes of south bay as I have been a client for 6 years now.

Service work was completed as scheduled . Brad in service is always very helpful!

Nothing ever goes smoothly. Always a problem getting proper treatment and service. Some of the women who work at cashiers window have bad attitudes and unprofessional dress attire. Always have to request the manager to get proper results.

I bought my car a 2015 GLK350 to the service center on Feb.23 at 9:20AM, for an auxiliary battery replacement. I also request a check on all recalls and there was a airbag recalls. The service rep. Brad Parker told me that due to the recall, it will take sometime for the tech to finish and I have to leave the car overnight. He promised the car will be ready by Feb. 24 at noon. Understandable! I left the car there. Next day at 12 noon, no phone call, I called the office and was told that someone will call back - I waited till 2:30PM, no call! I make another call and this time my call was transferred directly to Brad. The service has not completed. Finally Brad call me at 4:50PM and told me that I have to pickup before 6PM or have to wait till the next day. I am very disappointed with the delayed services at this service center.

We took the car for service. The consultant assigned to my car did a great job communicating to us. Due to pandemic, they were short staffed so they had my car for a week with no rental available. This is why I gave them a 4 star only.

Easy process?.in and out quickly. Not cheap but you get what you pay for!!

Easy and efficient service…..not cheap but you get what you pay for!

Very knowledgeable salesperson, Julian Luna. He introduced me to car that was to my liking and helped me drive out with it!!

It?s a great place to get your car serviced as you make an appointment and you don?t have to wait very long. Frank is great! He will take care of you!

Dropped of my vehicle at 7AM, was told it would be done by 4PM the same day. Never heard from Amilcar that day, or the next day. I texted, called and nothing. Finally had to call the receptionist to get information about my car, was told it was done but had to get myself to the dealer even though they didn't offer me a loaner when I dropped mine off. They had my car for over 40 hours but never communicated anything with me the entire time.

My service experience was very good and helpful. I would recommend this place.

Because I've been driving my 2018 E400 Coupe very little over the past two years due to the Covid pandemic, I've been having a lot of problems with keeping the car's battery charged. It died completely in October 2021 and the car had to be transported to South Bay MB. The mechanics concluded that the battery itself was defective and replaced it under warranty. The problems resurfaced recently, and this time the mechanic went through the car's entire electrical system to make sure that nothing was draining the battery when the car was not in use. No such problems were found and it was again determined that the battery was the problem, perhaps because of the lack of use, and once again it was again replaced with a new battery. Although the car was out of warranty at that point, the dealership nonetheless did not charge me for either the battery or the time spent diagnosing this vexing problem. I was particularly pleased with the great service provided by Customer Care Representative Babak Vahedi. Kudos!

Service was done in time and had few floor mats that were ordered.

Very friendly and thorough service. Frank is always courteous and informative every time I bring my car in for service.

Great service, Frank Perry, was very attentive and paid attention to every detail. I could not be any happier.

My service advisor was GREAT and super helpful. He advised me thru out the whole repair process and very knowledgeable. He walked me thru the repairs and walked me out to my car He and the service dept deserve more than 5 stars

My 1st rime going here to get my car service, The customer Service Reps are not friendly. Everyone seem depress and sad .No welcome greetings or introduction to waiting area, while I had to wait for my car service.. I pretty much showed myself around and to coffee as I was looking for it.. The energy in there is cold and not warm and welcoming same goes for the service tech.. It feels like a help yourself free lance place as if we are not spending money for service needs!

Great service !!!

This was the best car buying experience I’ve ever had. Mina and Monika were amazing. Mina was attentive and welcoming. Monika was personable and knowledgeable. The dealership itself was clean and organized. Finance took a little longer than I think it should’ve but could’ve just been the time and day. All in all, a great experience and I love my Jeep! Autonation and Mercedes Benz of South Bay have my business and my family’s!

It took almost 2 weeks to get my S class fixed. It needed a fuel hose replaced; it was leaking. It also needed an update for the SOS/Me button. It took me calling every day after the 4th day it was there to even get it looked at. When all said and done, it was there for 12 days. Poor communication was my problem with them; if I didn't call, nothing would have been done.

Daniel was of great assistance when looking for a vehicle with no pressure to buy. They had no issues working with us on getting the loan set up with our credit union.

PIC was good. But explanation about a reason of trouble was not enough to a beginner driver, as a result.

Kudos to this dealership. The staff at this location delivered on the CEO's vision of total customer satisfaction. Daniel Alexander went above and beyond aiming for my total satisfaction with my purchase. I went in ready with a targeted vehicle and with a clear understanding of what I am willing to pay. He paid close attention to what was important to me. He was considerate of my valuable time and I was in and out within a reasonable expectation. He made sure that I was completely satisfied with my purchase price. When the time is right, I will certainly stop here first. And if you are in the market, do your homework and walk in ready to do business because they certainly are ...good job South Bay! I am 100% satisfied with my purchase.

Fast and customer centric, highly recommend.

The service was great and waiting time was not long ,It was about two hours .

I recommend Mercedes Benz to everyone, becouse they provide excellent service.

I did not receive the level of customer severs that I use to receiving. First- My Service Provider was late for my appointment after I reserved an 8am appointment. Second- The repairs on my car were over priced for a simple for a A5 Service. Third- My Service Provider was very short with me after being very late for my appointment. Fourth- After paying for the A5 service I was told in a very rude response that my car would not receive the complementary car wash or cleaned by the service personal at the South Bay Mercedes dealership. When I ask why, I was giving a nasty & unacceptable response with an attitude. My visit to the dealership was not a good experience & I mostly likely will not return to the dealership for future service on my Mercedes Benz considering the amount of money that I payed to have my car serviced. The car rental at the dealership was okay but the rental provider gave me a car with a empty gas tank level therefor I had to refuel the gas tank after leaving the dealership. When I returned the rental I provided a receipt for a refund & I was denied a refund for the gas purchase. The gas level was not check by the rental company before I was given the rental at the dealership. Over all my service experience was VERY POOR & I was not happy with the service provided on my Mercedes Benz of South Bay. The entire level of service was poor & my rating would be a Failure to provide excellent service is what they pride their reputation on. The service grade would be an F. In the past I have had EXCELLENT service but not this time. Totally unacceptable. of my

I have had 3 cars with Mercedes Benz. I worked with two dealerships in the past and never have I ever had to check financials and worry that I am getting ripped off. Both MBZ of Santa Monica and Pasadena always observed my interests. Guys there went an extra mile to make sure I get the best deal possible and explained ALL financial options to me. I always felt like they watched my back. I was too naïve to assume all dealerships are the same. 3 years ago I moved to the South bay area. This dealership is horrible! I will never go back and I wouldn't trust anyone there. Now I even question the amount I paid for service last year. Is $784.56 a normal price for a service with no tire rotation? I have a feeling it is not. This time I went to process financing. I came with my bank's approval of 3%. I was assured that Mercedes can either match or lower my rate. Okay, great, I love and trust Mercedes. Long story short, instead of paying one amount with my bank, Mercedes gave me a "deal" where I have to pay $10,000 more! Who does that? Why would you do that? As I said never have I ever had to check numbers I signed paperwork and only when I got home I realized that something doesn't add up. I couldn't sleep all night. Called the dealership the next morning, poor receptionist had to listen to my frantic explanation and me freaking out. I had to go back in the evening to sign new paperwork and reverse everything to my original bank approval. Haven't heard anything from the manager still. Nothing. That's definitely not something I expect from Mercedes Benz.

Naomi and her associates provided an excellent service just as Paul Buntukampol did before! I am blessed to have them caring for my car!

Service adviser Frank Perri is always very professional and helpful.

Serviced my new 2022 S Class for the first time. Excellent service and sense of urgency from Daniela! She is the best!

We had a wonderful experience. Mr. Daniel Alexander-DeSouza, Sales & Leasing, was outstanding.

Excellent and prompt service. Very clean facilities and very knowledgeable

Very Professional. My advisor explained everything in detail. My car was ready on the stated time and a warranty repair was made along with the B service.

The Mercedes dealer in Torrance is the best, they took care of all my problems on my car plus they did my service another year of satisfaction

I was very disappointed with the customer service my wife and I received at Mercedes of SBay. Our sale person was helpful through most of the transaction. After signing the paperwork I took the key and headed home once home. Once home I realized I only have the one key. I Called my salesman Julian and he told me it only came with 1 key. He said he would speak with his sales manager and try to do something about getting another key. A couple days went by I called ands spoke to Dave the sales manager he said there was nothing they could do, not even order a key at their cost. Now we're out over $600 to have a spare key after spending $36,000. They also wanted $180 to program the key after purchase. It has been several years since we've purchased a car but never did I thing a Giant company like AutoNation could certainly afford better than my wife and I to absorb almost $1000 in cost for a missing key. Shame on you AutoNation. I would not recommend AutoNation for your next car purchase!

I went there Feb 10 for a simple procedure (affixing emblem letters, 4MATIC). Everyone was very professional from the service tech to the agent , Naomi. I was directed to the waiting area where I had coffee. They came and fetched me when it was done. Bonus : no charge 👏🏻👏🏻 Great experience 👍

I received excellent service this time. Amilca was courteous and everything was done as he explained. I felt that I’ll be able to continue to have my car serviced at your service department One suggestion: car wash needs improvement

Car markups are insane, these types of dealerships should be banned

This review differs between service and the loan car. Service from the dealer, as usual, was great. Service from the new loan car company was, at best, the poorest ever experienced.

Came in for something simple getting keys for my 2001 ml320 your personal treated me like I had a new car from your service advisor Natalie to your valet Robert your advisor knowledge and friendly had problems but Natalie solved them

Everyone at the Dealership very respectful and polite

Very professional and nice. Stood by their verbal commitments .

The staff was warm and welcoming. The process was easy and seamless. Great experience overall.

Mark & his finance team were amazing from start to finish & made my car buying experience a smooth exciting process. I would definitely recommend going to them for your next purchase.

Great customer service and fast service! Wait time was short for my inspection. Thanks!

Once again, Frank and the team at Mercedes’ Benz Torrance provided high quality service. I brought my GLK in for a regular service appointment and was pleased that they didn’t find any other work that was needed. Much appreciated!

We have been customers of MBZ SB for 42 years and consider them an excellant dealership. Over the years we purchased 15 cars from them and each experience was done easily and without any problem. Their service department is very knowledgeable and they have always provided us with a loaner. We've always had goof service; Sonia Gonzales has taken care of all our Mercedes and is very knowledgable and excellent communicator. We highly recommend this dealer.

Had an early appt and was seen right away. Had requested a loaner and it was ready after all the service of my car was discussed. I'm pleased with the performance of my car after each servicing and I've never taken it any where else. I am so very pleased with Mercedes Benz of South Bay.

Excellent service and the Service Advisor was very helpful.

Very efficient and kind services.

When I went into Mercedes Benz dealership I wasn’t sure if I wanted to purchase a car. I also had questions about leasing vs financing. I also didn’t know what model I wanted. Michael Amos helped me with everything. He was professional and not pushy. It was one of the best car purchases I have ever experienced. The whole team at Mercedes-Benz of South Bay did an amazing job. Thank you!

The customer service representative Amilcar Mejia was excellent. He listened patiently to me as I tried to explain what was wrong with my car. I would certainly recommend him to anyone that is bringing their car in.

Emily was great She was very efficient and took care of my problem

Sonia Gonzalez is AMAZING! The service that I received from her, will definitely influence my decision to return to Mercedes-Benz of South Bay. Thank you!

Good Evening; In my opinion, Mercedes-Benz of South Bay maintains professional & kind efforts to customers in any regard when concerning... a "Benz"! I've visited Mercedes-Benz of Escondido & the architectural features of their building / offices makes it a noteworthy mention!! Nevertheless, South Bay is unrivaled & #1 to me! ❌⭕❌⭕ Tam L. Perez p.s. Merry Christmas & ever prosperous New Year 2022! 🎼

Service manager, Naomi, does not return calls from me or insurance agent regarding services for Benz- have to go in person to get response!

We were offered a Mercedes Premium Service Contract and Protection Plus - 2 different contracts that cost of total almost $6,000 when we purchased a car from South Bay MB. The finance Manager - Kelly- said that we can later cancel the contract if decided otherwise. We were resistance to sign the contract, but as Kelly convinced it can be easily cancelled later, then we signed it. We requested for the contract terms sheet to study the contract coverage and to date only the Mercedes Premium Service contract was given - nothing on Protection Plus. On August 28, 2021 just one day after we purchased the car and signed the contract - even when the car had not been delivered - we decided to cancel the Protection Plus contract and informed Kelly as well as Memo via emails and phone calls. Memo said that $2k on the Protection Plus is nothing for SB Mercedes and wouldn't be a problem to cancel. Until today Oct 22,2021 - almost 2 months after the cancellation request, we haven't heard back the refund confirmation, let alone receiving the refund itself.While $2k might be nothing for SB Mercedes, for us is a lot! Just after I wrote the review - almost 2 months after we confirmed the cancellation of the Protection Plus, Memo called me, told me in a rude way that we haven't filed any cancellation properly as the contract is under my daughter's names she should be the one to cancel. He instructed me to get my daughter to check the current mileage of the car to get the cancellation prorated. We informed him that our daughter has send an email confirmation for the cancellation just 2 days after the contract was signed when the car had not even been delivered, thus it is not acceptable at all if they want to use the current mileage to prorate. Story short, after long argument he then checked the email correspondence and found our daughter confirmation thus agreed to "help" to forward the cancellation request to cancellation Dept. Wow.... it took almost 2 months to get a confirmation of contract cancellation, and were accused that we have not filing the cancellation properly. Be careful in signing any Maintenance or Protection Plus contract from MB. It looks minutes to sign in but 2 months for cancellation just to get proceed! In addition he said that it would need 3-9 weeks to get the refund. The worst cancellation experience ever!

No BS in my dealing with the owner. Hot the deal that I want within 30 minutes.

Steve is a good communicator and helped us with our Mini Cooper. At 133,000 miles almost everything failed. Steve and his mechanics did a great job, and now our car is like new! We highly recommend

friendly and accommodating, thanks Sam

I would like to thank Sam for all his help as well as the lady in the finance department (I forgot her name but not her accent). these 2 are a dream team I would like to add that 5 phone calls in 1 day by 3 different people to make sure I was going to be arriving to purchase the car is extremely unnecessary and frankly off putting. the sales Manager was also rude. the only saving grace for this purchase was Sam the sales person who went out of his way to make my experience enjoyable.

As always, excellent service from Brad Parker!

I brought in my vehicle after having a suspicious leak. Pablo and his team ran a diagnostic and checked every square inch of the car. Pablo has never failed to reassure me when I am having car troubles. If you are a person who likes to lease cars, and you need a consistent service advisor. I highly recommend Pablo!

Very professional and customer friendly

3 1/2 stars There are quite a few pluses and minuses to this dealership experience. The overriding shining fact I was dealing withAMG sales person: Collin Flores: easy-going, low pressure, knowledgeable, no games. Unfortunately I cannot say the same thing for his Ally supervisor or finance team that was working that day. They wanted to use old car sales person tactics befuddlement to get me to commit and purchase add-ons which I did not want.I would have walked had it not been for Collin. Physically as expected the dealership is immaculate and beautiful.It seemed they wanted to use old car sales person tactics befuddlement to get me to commit. I would’ve walked out of there Collin was extremely helpful and save the day and I did purchase a vehicle from him. It was an AMG and they did have the car immaculate as expected.

My service appointment was awesome! I dropped my vehicle off for a nail in the tire and my service tech informed me I was due for service and I had prepaid for 3 service appointments! Jacqlyn was PHENOMENAL!! She estimated my car would be ready by end of day and SHE WAS READY!!! Thank you SOUTH BAY MERCEDES 🥰🥰🥰

South Bay Torrance 8s everything. They guaranteed the car I wanted and made it happen on reasonable terms. I would personally like to thank Mark and Allah 4 making it happen

Ask for Frank for your advisor.

I got a check engine light on my 2019 Sprinter on a Friday. I called for an appointment and they could work me in on Monday, first thing in the morning. Unfortunately, I had business meetings that would preclude me from bringing it in at that time. They said I could bring it in for a walk on on Saturday. I viewed this as very responsive. So I get to the dealership and am first inline in the service line. But to my dismay, they started processing people who had gotten there after me. I had to complain to finally get processed. I mean clearly, my vehicle was the very first in line and it is hard to miss a 4x4 Sprinter…. While I was being in processed, I asked about all the safety recalls on the vehicle and they could only work one. Not the dealer’s fault, but that just means another trip later. Then I asked about doing an upcoming A service. I was shocked at the price. Replacing wiper blades was $99. The major other elements were an oil change and fuel filter change… total price was $1000. Unbelievable for an oil change, a fuel filter change, and wiper blade replacement. They said they could eliminate the wiper blade change. Anyway, I will be going elsewhere for the service. That is just gouging. Oh and no replacement vehicle for a Sprinter, just their cars. Hmmm, second class citizen treatment. But they did pay for an Lyft ride home…. So they did nothing but park the vehicle on Saturday. I assume they were closed Sunday. It took them a day and a half to determine the fault (which was id’ed in a fault code in seconds… I had done it at home, literally in seconds), and then to troubleshoot and replace an O2 sensor. First off, why’d it take so long to plug in a code reader? Second, why so long to change out a sensor? Three, why did a sensor fail this early? They did wash the vehicle before returning it. Overall: dealing with the coordinator was a very pleasant experience. Getting me in quickly and accommodating my work schedule was a real plus. The experience in the drop-off line was infuriating. Feeling like a second class MB customer, no replacement vehicle, was not pleasant. The price for the regular service was ridiculous. And the amount of time to troubleshoot and replace the faulty sensor was excessive. The free car wash was nice.

The service department is flat out great. My service contact is Frank Perri and he is most informative and helpful.

My service advisor Babak at South Bay Benz is very professional, knowledgeable, and provides excellent customer service with all of the services I've rendered for my 2018 AMG C63S.

I had a issue with the pressure with my tires and did not want to mess up my car so I brought it in to have it checked. Everyone was kind and helpful. I appreciated it.

They are selling brand new car for customers but the AC is not working.

It was easy and thorough.

Love my new car. The experience at the auto nation was incredibly pleasant.

I dropped my truck off everyone there helpful and nice. Emily the cashier assisted me with my loaner if you have to wait the the area clean.

Martin was a pleasure to work with. He was genuine and helped me get the best deal. Had a great experience at Mercedes of South Bay.

I have to be honest. With a brand new car with 550 miles on it I am not expecting the car to be towed on a flat bed with a dead battery and there to be no timetable on when it would arrive. Anyone would be upset hearing that. I am not expecting to be dealing with a combative service rep Jackie Mohl who is barely giving me the time of day. Fast forward 2 weeks later and the battery arrives and they install it and I tell them not to wash it for fear of them scratching it. It is returned to me FILTHY with fingerprints and dirt still on the car as if it was on a mud road race....so I said "Go wash it" reluctantly. It comes out 35 minutes later in sunlight with fine scratches all over the paint. I was in shock I have to be honest. I left in a loaner again and left the car with them for them to detail. I picked it up 48 hours later cleaned yes but the scratches remained(black car). I don't know what type of towels they use there but they are not microfiber. I was upset naturally and spoke to April the Service Manager and she spoke to Mercedes USA and they finally agreed to let me get the car professionally detailed and scratches removed. Yes they paid for it but it was an agonizing 3 weeks with a BRAND NEW car. There is no way I can recommend this dealership. Calling me before this review to tell me to give them a great rating also a bad idea. Can you imagine being told what kind of rating to give a dealership? I have the car back yes and it is running yes and the scratches have been removed yes but I would not recommend getting your car washed there. I will say that April was nice but the Jackie Mohl Service Rep was not. I love my car but I am not happy with how the whole thing was handled. That was an AMG GLE53 Coupe 2021 Black fyi. The dealership would benefit greatly from buying their towels from Chemical Guys in Gardena which are the softest anywhere but I doubt they will nor listen to me.

I took my car in for repairs, Sonia my advisor is great at communicating and kept me updated on my car, I noticed some finger prints on the inside of my convertible top I let them know and they took care of it right away. I always have a good experience there

Service advisor didn?t answer her phone, didn?t return my calls after leaving voicemails throughout the day, didn?t give me a quote for the work, didn?t notify me it was completed and I had to pick up the car from sales because service was closed by the time we found out the car was ready. Unfortunately, this is common among service at this dealer.

Collin in sales was very helpful and responsive to my every question, while buying my car remotely. Good car at a good price.

I had a great time. My technician and all the people who assisted me were very knowledgeable, Kind and honest. I got a car from Mercedes Benz so I didn’t have to wait. I was notified very often on the status of the car. I appreciated knowing what was going on with the car. The workers are great. I love Mercedes Benz workers because I am always treated with respect. Thank you so much.

Horrible experience! Not friendly or good customer service! Service technician seems not knowledgeable enough! I have been too several Mercedise Benz dealership in LA and South Bay is worst one in my experience!

Overall service was good and the people are professional in dealing with their clients.

Sonia displays attention to detail....Relief to know that someone is Listening to what you are saying. Work ten minutes away from Dealership......no one else available so I got a Loaner car. "huge" disappointment" called Sonia back to report windshield wiper "stuck" on.

The customer service is awesome, thank you Monika for your patience and kindness, the environment is warm and inviting, thanks everyone for getting me into my dream car❤️

Service lady Jaci was very nice and helpful, all the requested job tasks are performed efficiently and finished at promised time. It was a very nice experience.

The service was fine all work they done as required .

I scheduled my appointment over the phone, in advance. The person I spoke with provided me with outstanding service. I promptly received an email confirming my service advisors name in the time of my appointment. I arrived at the dealership and was greeted by a service representative who directed me to my Advisor, Amilcar Mejia. Mr. Mejia was very professional, courteous and friendly. Within 10 minutes he had not only taken care of all of the paperwork but had put me in a rental car for the day. As promised, Service was completed on time, and it took less than five minutes to return my rental car and get my car back. Outstanding service!

I had the best experience ever when I purchased my new car I was treated very well

Frank went above and beyond to facilitate the service of my car. He was personable, responsive and attentive to detail.

I was welcomed with a VIP welcome, I felt like family, I was given a cap and key chain by my sales rep, Karol as a thank you gift. Mar in financing made sure I was driving off the lot in my dream car.

Babak was very helpful. The service was fast, efficient, and easy. The team was flexible to work around my schedule.

Had a great buying experience. Monica Travis was extremely helpful.

Outstanding service….Amilcar was very professional, as always. Knowledgeable and very pleasant to communicate with and solve my C300 Cabriolet.

Amilcar Majia in customer service was outstanding. Very professional and answered all of my questions and concerns. Delivered and repaired on time with thoughtful car wash.

It is always a pleasure to work with Mr. Amilcar Mejia from Mercedes Bens South Bay. Mr. Mejia?s knowledge and expertise keep my car running smoothly. Not only that, but Mr. Mejia is a truly ambassador of Mercedes Benz.

Amir was excellent. He was prompt and helpful.

Brandi Lovelady is my advisor she takes great care of her customers

Dropping off the car took a very long time with a wait to drop off to get to the service advisor (20 mins), then wait for rental car (courtesy cars out) (35 mins) then picking up very long wait for car to be brought (35 mins)

Love Mercedes Benz South Bay. Getting my car serviced is alway easy and quick.

Service, good deals and good customer service

In the past, I have been very critical of the service department at Mercedes Benz of the South Bay. However my experience this time was very positive. Even though there was a significant "crunch" at the time I arrived, I got in and out reasonably quickly. Same experience with picking up the car. My only complaint is their inability to determine the cause of a slow leak in one of my tires that has been going on since date of purchase. I lose 2 to 4 pounds of pressure per week. From their explanation, it sounds like they are taking all the steps to find the cause, but the problem still continues.

It was very good, we had a great experience, thank you!

My sale person Mercedes Bonness is very caring and helpful sales person that I ever met. The finance department was unbelievable they all took their time to make sure that everything was right with my purchase .

The sales representative was so helpful and she took her time to show us all the features in the vehicle.

WORST SERVICE EVER!!! I would give them a zero if I could. They kept my car for 13 days for basic service and auxiliary battery replacement. Service Rep never once initiated a call to update me. I had to call him. When my car was finally ready, I showed up the following day and still had to wait another 25 minutes while the Service Rep completed the paperwork that should have been completed the day before. I tried contacting the Service Manager, but had no success with that. I guess that makes sense. I will never set foot in that place again!

Service advisor was not nice a bit rude and unprofessional in my opinion, I won’t like to work with her on my next visit, before my appointment I requested for a loaner to be able to run errands, I was granted in the replied email, but she rudely refused, hence spent all my time at dealership, I lost a lot!

I had a ten year service with only 29,000 miles, including new tires because the old ones had exceeded their shelf life. I was very satisfied with all of the work and now understand the problem with 10 year old tires.

Wonderful service. Very accommodating to my schedule, which is so appreciated.

I was in lots of hurry and I had no appointment and My car needed service A. The service lady Sonia Gonzalez was very accommodating and she promised to finish in less than 2 hours. After 1-1/2 hour she came looking for me the car was done and the car was very clean inside and out Thank you

Monica made my buying journey super easy, non stressful just amazing.

Amazing friendly service clean fabulous facilities

As always Jackie Mohl knows what needs to be done in order that my car is always in tiptop condition. She also knows when the best timing is to do what and how best to do them. I will only entrust my car to her.

All Good would not expect anything less always top notch

The vehicle was CPO but right after a week of purchase, it was sent to service for replacement of parts, break rotors, pads, blisters in upholstery etc. the vehicle remained with dealer for another 10-15 days and now it seems it’s overheating and I saw under hood insulation needs replacement and still awaiting on sales to provide me the mbrace account. This can’t be a CPO with just 20k miles on it for which I paid $46K plus.. My first Mercedes and I am disappointed 😞

I would highly recommend Hayes Mcmillan for all your leasing and purchasing needs. He has been with Mercedes Benz of South Bay for 20+ years and is truly knowledgeable and professional. In addition, he is generally just a wonderful person with so much charisma and compassion, he truly makes you feel like family.

It was the best experience I've ever experienced. Hayes was absolutely knowledgeable, patient, accommodating through the entire process, he was great even beyond when I drove my GLA off the lot. You can't find any better help, and one that is passionate about the business as Hayes. This is why I've gotten my last 3 Benz's from him. I don't know what I'm going to do when he retires. Cheers to you Mr. Hayes and the entire Mercedes team. See you in 4 years.

service rep was very professional and was very helpful.

Jackie Mohl is my service advisor and she has always been very prompt and diligent on getting back to me regarding any issues that may arise with the service of my car. She is proactive to make sure I know what is coming up and always very knowledgeable about whatever comes up! Excellent!!!

Frank is amazing and very knowledgeable. Thank you for always taking good care of me and my car

I LOVE PABLO MORENO, HE IS THE BEST CUSTOMER SERVICE EVER- I HAD A FEW ISSUES WHEN I PURCHASED MY METRIS LAST SUMMER- AND SINCE -PABLO MADE SURE EVERYTHING WAS COMPLETE! HE WENT ABOVE AND BEYOND. As a business owner myself, it’s really nice to see someone do their job and love doing it, this is Mr. Moreno. THANK YOU, I WILL CONTINUE TO SEND MY FRIENDS AND FAMILY TO YOU. ❤️

Horrible experience Staff has sold me a supposedly cpo car with a collision damage, smells like smoke, and multiple electrical issues ... promised to repair the collision damage over 2 months ago now , still not resolved a after countless calls and emails, manager impossible to reach If you can get the car you want at another dealer do it ...

Frank Perri always does a great job! There was a snafu and he made it better!

Quick Service And Efficient Very Satisfactory, Good public Relations.

All services needed were done perfectly and timely

I always have positive experiences at South Bay Mercedes.

Attention to detail and compartmental handling of work. Sometimes being too fractured in responsibilities creates too much lost time in transit of information and work.

Everyone so helpful and kind to me. Forced to buy a car as mine had been stolen.

Frank was excellent, professional and extremely knowledgeable.

It started online by looking at the inventory to see if they had what I might be looking for. Daniel immediately reached out following my inquiry and immediately was helpful. I was considering a trade-in as well and they made the whole process seamless for when I finally came into the dealership. I never felt pressured and they heard me our on my expectations for a new purchase. I'd highly recommend working with Daniel if you go to Mercedes South Bay!

Perfect service, super professional , good timing, good car wash

Great and friendly associates.

I have been customer for over than 4 years in Mercedes of South Bay Thy do professional and thy never disappoint me My service advisor her name April always do great job and I trust what she said to do in my car Thnx for all of you guys

Paul, a service manager, was most helpful. He got me a ride home when the car was left for repairs and saw to it that I was brought back to pick it up.

Aaron Rice was superb! Literally superb! He was a major reason we bought our s63 there. Very honest and straight forward as was the finance manager. We bought a week ago and we are going back to replace my wife’s Mercedes with one from there. Steve Friedman

A little tough on the front end of communication..called once for a quote on getting a service "A" done on my sprinter van. Person that I spoke with couldn't answer my question and referred me another service person. My call went to voice mail .I left my contact info and my question with who I was told was the " service manager". No call back. Called again a week later asked the same question, This time I was told the service "A" was appx 320.- Later I find out they only quoted the oil change and not the total service charge. Over 900.-. Little sticker shock. I was told my service advisor was Frank. To speak with him upon arrival. Day before I went in for the appointment I called and left a voice message with a question.. No call back. Went in for the appt, found out I had a new service person to work with.She was helpful and to the point. I was told she handled service for the sprinters. Should have started with her...I give her ⭐️⭐️⭐️⭐️ 4 out of 5 stars . Don't have her name in front of me but she would be the reason I would go back.. Got her a coffee Bean gift card..

I had a service appointment yesterday. I had to wait 2 hours for the dealership to tell me they were backed up and wouldn’t be able to change the tires. After talking to the service director they finally decided they would change the tires. It took them 3.5 hours and could have taken 10 minutes. The service advisor was rude. They indicated they were busy but I looked around and most of the employees were standing around. My GLE AMG is a great car but my lease is up and I don’t want to own another car that needs to be serviced here. I have come here for service for 3.5 years and I am done.

I had an appointment at 9am for service. The advisor said I should have an estimate by 3pm. I didn't get a call around 3pm. So I called at 4pm and my advisor was not available. They said someone would me back within an hour, but no one called. I called back at 5 and still no response. I finally got a text back around 6 to say the mu car wasn't looked at and they would try tomorrow if I wanted to leave it. I left it and the next day I waited till about 2pm and still hasn't been looked at. So I just picked it up and will take it somewhere else.

Even if we didn’t get the car there at MB South Bay, the service department is always willing to help out. My service advisor, Brandi excels at what she does. When they needed the car for more than a day to look at an issue, Brandi set me up with a loaner. I actually didn’t expect this! Highly recommend. So glad I don’t have to drive to Newport Beach for everything MB related.

Frank is always available and professional, he is extremely knowledgeable about cars and he will make sure my needs are met each and every time.

Brad was a great service representative, explained the process and was very responsive throughout the process.

Amilcar is a top notch service advisor. I have been requesting him since I purchased my car. I feel confident with his recommendations. He is knowledgeable, friendly and has my vehicle ready as promised.

Wonderful sales people that took the time and effort to make a long process quiet pleasant.

I called at 8 am and explained I had a slow leak in one of my tires. I was given a 9:20 am appointment. When I brought the car in at 9:20 am, I was told the agency would need the car for two hours, and that I?d get a phone call about the status of the tire. I received no phone calls. After three hours, I left messages with Steve, the manager, and my rep. Neither returned my calls. After 4 1/2 hours, my husband dropped me off at the dealership which is a 30 minute drive from our home. I learned that my car still had not been worked on, and I was then told even if I have a slow leak, the tired would need to be replaced. I decided to take my car at that time. So five hours later, and driving 30 minutes to and from my home twice, this being on the road 2 hours, I?m not happy with the Mercedes service department.

The service manager, Frank, was extremely knowledgeable and professional. My car’s needed repairs were done promptly and within the time frame promised, and within the cost estimates we discussed. This was a top-notch experience!

I always have a pleasant experience when I visit Mercedes Benz of South Bay. The employees are very nice and professional.

I got 2 cars from there and they really work with you.

I telephoned the dealer for a Service appt. I was assigned to Mr. Frank Pierri .We arrived about an hour EARLY for the appt.MR. Pierri was rude and told us that because we were early we would have to wait. We went to reception and mare an appt for the next day with my daughter's service rep. The second appt was 5 Star.

PROFESSIONAL, COURTEOUS, AND KNOWLEDGEABLE SERVICE. EXCELLENT SERVICE DEPARTMENT.

I had the best buying experience at South Bay Mercedes, because not only did I have fun selecting my beautiful new Mercedes convertible, the friendly service by Aaron Rice and his Sales Manager made my day! I didn’t have an appointment or anything, but still was greeted and treated like I was family, and boy did they help me get the car I wanted in a short amount of time! They are so nice, as I even went back to get pointers on my car!! The whole place rocks!

Frank was excellent!!! Thank you for helping me get the wheels back and they look great. Hope all my future service needs are as easy as that was.

Service person's yell at you like I serve only one person at a time, and kicking the stuff around at the driveway. They won't contact you when your car is ready so you have to wait over the weekend to get your car back, without your car. It was not as bad as this back in 2013 and on, but it got so much worse and I planned to buy/lease our car from LA location and get service there from now on.

Personable! Efficient! Flawless! This is the fifth vehicle my family has purchased from this location! Thank you Aaron Rice for the best buying experience!

they told me if there is a dent the dealer will take care, but they make me mad in the end

Great?A very professional shopping experience. Thank you.

Good but never got to meet the tech who serviced my car. Need that one on one.

My service advisor is very non responsive. He doesn?t keep me updated on the progress of my repairs and doesn?t return phone calls.

Amazing people and amazing service. One of the best car buying experience I?ve ever had. Thank you.

Service rep, Frank Peri, was the best. Courteous, communicative and friendly.

Excellent Customer Service/Care.

I'm not happy at all. I'd been MB customer for couple of years now since I got my car.

Great service and Brad is the best!

Service are always wonderful , people there are nice. April did my services like always

Best experience ever in purchasing a new vehicle. I loved the entire method and looking forward to enjoying my new car.

Customer service was outstanding

Fast, friendly, organized!!

Do yourself a favor, go elsewhere. They love you right up until they get your money. You can see my review of my sales experience and the total mishandling of my experience from the beginning on Google Reviews. But, now I am compelled to write more reviews. I have owned my Certified Preowned 2017 C43 AMG for a total of 22 days. 14 of those days it has been in the service department. I was so upset with the handling of my experience from the beginning, I was referred to speak to the General Manager. He or she did not feel the need to speak with me and asked a Sales Director to speak with me. He was very nice and reassured me this is not how they do business. I met with him in person when I returned my car to the service department for the second time in less than two weeks. Same problem both times. AC/heat not functioning properly. First time they assured me it was resolved. One week later I returned with exact same problem. I have owned this car for 22 days. 8 of those days it has been in the service department. A Certified Preowned! I inquired about the progress and was informed by service advisor the problem was resolved, but now my mechanic broke the “overhead trim cover” and they have had to order yet another part. Of course I called the Sales Director and left a message asking him to call me. No return call. Yet, when I met him in person 7 days ago when I dropped off my vehicle, he assured me he was personally going to be involved in this case so it is properly handled. I assume his idea of properly handling a situation is avoidance. I am a realist. I understand things happen. I do not understand this dealership’s stance on customer service. To understand the full scope of my displeasure with this dealership, please see my Google Review. This has been a menagerie of misleadings, bait and switch, poor management, deceit and absurd customer service from the beginning. I am at my wit’s end. Not sure of my next steps. But, please save yourself. There are other MB dealerships that are far more reputable. Go elsewhere!

I dropped off the car at the service and asked for the loaner car. But the staff at the desk said there’s no loaner car without saying sorry. She was very rude and unkind. I requested the loaner car when I made an appointment. This is disappointing. I started thinking of purchasing a different brand car next time.

Pablo was a Great service advisor and very knowledgeable.

Great customer service....and attention to detail!

Fully satisfied with the repair. Issue was diagnosed, and fully discussed with us, and it fell under the warranty that we had previously purchased, which was awesome.

nice loaner car, quick in and out the only problem is with the system update the car has been acting strange. with the cruise control on it started stoping on the freeway for no reason slowing down on slight turns for again no reason. most setting changed. I'm not happy with the update hopefully they can reverse it.

Awfull response to problem with the used car we bougth from this dealer,2009 CLK 350,after driving it less than 105 miles the check engine light came on which was diagnosed as a left cylinder bank timing issues by my mechanic. Unfortunately the warranty was 5 days or 250 miles and this happen on the 7th day of ownership so we were told there was nothing they could do for us.We even ask if we could buy a more expensive car if they would take the problem car, but their answer was always the same a resounding NO

Work done with minimum inconvenience.

Dealership is very professional and timely with repairs.

Work was completed in a timely manner. Discount was applied. Service technician was great!

My Service Advisor S. Gonzales was awesome. She was patient as well as thorough throughout the service process!

Excellent customer service time efficient and friendly

I've been having my car serviced at South Bay for the past 8 years and have always been very satisfies with the customer service and given a 5 rating. MY experience this time was not the same, I'm not talking about the repairs. I was not comfortable with customer service rep. he kept coming back with more repairs and not very customer-oriented, The previous service manager was very attentive to customers and made it a point to acknowledge you if he observed that you were waiting for a while. I met with the present service manager to review the bill since it was the highest I've ever paid, considering we're in a pandemic and I did not do much driving, I felt on the defensive the whole time. I'm very grateful and appreciative that my request to have the tab picked up for my wheel alignment was honored, which was not done during the initial repairs because the spare was on. While he agreed, no notes were left so when I tried to schedule and appointment and he was not available it was very uncomfortable trying to explain. I'm very satisfied with the repairs.

Horrible experience that gave me the impression that I am a victim to a bunch of money hungry scavengers who were looking for every tiny detail to increase the cost of the service. Also treated me with no respect as a loyal customer who has always paid leasing agreement on-time. Couldn't even give me a decent loaner vehicle that covers the length of repairs, but stretched the time to repair by adding more and more work to the work order.

I always have a good experience when I visit the dealership. . The representatives are all very professional

I bought a GLB in December. I live in Az. I just received a temporary Az tag. 3 weeks after we bought the vehicle, I decided to call the dealership and inquire about license plates. Unbelieveably, they had not started the process of licensing the new vehicle. I had to talk with several employees until 1 actually knew what to do and got the ball rolling so we could get a temporary Az license tag. And that is just a taste of what went wrong.

Professionalism caring and efficient

very professional and courteous. conveniently located and reliable. providing loaner is essential.

My Service Advisor April is amazing. She is very knowledgeable. She is very thorough. She takes ownership. I absolutely love her service. COVID sucks, I miss the snacks from the service area. LOL I've had my car a few months. This is the 3rd or 4th time it's been in for repairs. This time, I brought it in and the part that had been ordered was defective. Not sure how that happened but it would have been nice if this was noticed prior to me bringing my car in. Doesn't take away from the service provided by April. There are a couple of reps that could learn from her.

I went in for my B service. Pablo was super helpful. Very professional and courteous. Great experience. I was able to get a loaner for a few hours and my car was ready on time!

The spring in the cargo cover broke in my 2020 GLS. The staff ordered a replacement which was covered by the warranty.

My salesman, Hayes, was great. He showed me the options of cars I said I was interested in and was able to get me into a car nicer than I expected.

This was my first purchase of a vehicle, and one of this magnitude and luxury. Sam was very customer oriented, and put me in the car of my dreams! Even with less than perfect credit, they will work with you. I recommend this place to any and everyone looking to purchase.

Highly recommended and service is good the service advisor is so knowledgeable honest and care about his customer his name is Paul and I will be starting to bring my car for service in MB Southbay in Torrance excellent

April was great. Got the job done

Mr. Buntukampol in South Bay Mercedes Benz is a very nice and professional service advisor.

Frank Perri is a excellent service advisor with understanding!🙂🙂

We had excellent service from Frank with constant updates via text and email. I highly recommend their service department! We were able to get a loaner vehicle with no notice - all is good. We are back on the road in a nice clean Mercedes!

Very Friendly way better than the one downtown

Thank you Brad Parker for your excellent customer service.

Customer service Rep Frank is very quick and helpful.

They are very polite and very helpful with any question that we ask.give us very important information.

My son and I had the best experience at the Southbay Mercedes. Keith Cambra, Allam Kordab and Ali (manager) were super nice and helpful.

I recommend Mercedes-Benz of South Bay because of the overall service I've always received as a customer..the service is great from the desk to the repair shop. I'm treated with the utmost respect and my car is well taken care of. I'd recommend this service center to anyone who needs the best care for their car and the personal care for themselves.

Very good service timing,transportation and the service personnel are excellent

They always do a perfect job in very little time. Their waiting area includes a real desk and a very good internet connection.

It was a pleasure meeting and working with April (Service Advisor) at Mercedes Benz of So Bay. She provided excellent customer service. Give her a raise!!

☺ My sales person......Edward was the BEST. I've bought many many cars before and I must say he was second to none. He answered every question and made my buying experience very pleasant....Mercedes Benz Southbay

My sales person......Edward was the BEST. I've bought many many cars before and I must say he was second to none. He answered every question and mid my buying experience very pleasant....Mercedes Benz Southbay

Frank Perri of the Torrance, CA Mercedes Benz/Autonation Service Department is a total gem. He always makes sure every aspect of my experience - whether a repair or scheduled maintenance visit - goes smoothly. I appreciate his dedication and positive attitude!!

I had a very good experience! All the staff were very friendly!

Great service. Quick and precise. Very satisfied. Babak is awesome.

Very professional. No problems. Outstanding service.

The people that work in this location are very rude considering you pay so much for the car and service. Not friendly at all. Especially Jackie and the manager Steve. I will definitely not be returning to this place to get my car serviced. They don’t know how to greet customers. Such a bad place to take your car!!!!!

I brought my car at 8:00 am on the 20th of this month but was not ready till the next day at 2:00 pm. When I called and left messages to Sonia cut no return calls. I called the service department to find out my car was ready so went to picked up. Sonia asked my name several times which made me feel that she just did not care . Regret I did not get Paul

Brad Parker was my Service Rep. He was the best Rep I’ve had. Professional, knowledgeable and gets back to you with all your questions answered in a timely manner. Give him a raise, he’s worth it!

Car currently in MBS Bay shop for repeat of ineffective repairs.

Sonia took care of my car and made sure I was a satisfied customer. Thank you!

I had 5 issue of recall from MBZ, which is not good but I contact MBZ south bay service. Left 3 times message but no answer. I call my sales person then I got call back 2 min. Thank you James. after I brought my Van, they are take care me perfect.

I had my car's first service yesterday, Frank Perri was my advisor. He did a great job taking care of my needs and provided great customer service. He is awesome. Thank you Frank!

That day was extremely busy, however I was given a 2021 loaner car for the day.

Went in for a recall that was set up weeks in advance after telling me the air bag was available. Left car for the day, on return notified that bags were not available. Service at this Torrance location is really going downhill. Very dissapointed and question if I would trade here again.

speed service, speed documents, professional advice

Babak made the experience more comforting. Was very informative and helpful with the questions I had.

Happy with my experience in dealing with salesperson, manager and finance person. Most of all, love my car!

Quality service and prompt

I took my car in for Trunk repair and gear shift problem . Told Service man if they fix the trunk the gear will work. It took 3 1/2 days to get my car back!

Daniel was very helpful, kind, and straight forward. Great customer service.

Sam and Guillermo were awesome to work with they assured me of what I was getting and the process wasn?t long at all . Sam stood by my side every step of the way. He assisted me in finding a car that not only fit my needs but was practically Brand NEW

Thanks to T.Garcia great service

Excellent service, except inconvenienced by no Loaner car on site and had to ride to Enterprise to get a Loaner car.

We are billions, who loves Mercedes!!! You need more words? South Bay Mercedes-Benz in my area the best I know! Attentive, professional, diligent specialists.

If there were technician concerns my advisor contacted me immediately to review options.

I went to see Sam and he took very good care of me. He looked out for what was best for me and I love that.

My salesperson to the general manager were supportive and friendly, I call this excellent customer service.

Thank you Frank Perri! Due to covid-19, he had to work some miracles to get our vehicle through the service process in a reasonable time-frame. We so appreciate his attentive service, outstanding communication and solutions-oriented mindset. Thank you!

My car was just there and Frank Perri did a fantastic job keeping me informed on my car’s repairs. He was available both via email and phone and was very patient with me even though I was very frustrated about the repairs (no fault of the dealer though, just the way it is). Thank you Frank!

in and out

Thank you for service I’m happy to brought my Mercedez last December 15,2020 regarding my recall... airbag but now went I’m start my car ,I ll can’t start but showing on the monitor?airbag SRS Malfunction Service required: and beside I’ll spend 1300.00 for break pad / some linking parts and engine oil ,,, I’m so sad because I’ll thought gonna be alright 🙏 I love ❤️ my Mercedes Benz 👌

Amazing experience! Sales person (Alberto) responded promptly to my texts and calls, answered all my questions. Alberto was very accommodating and not pushy. Pleasure to business with Alberto Thank You! Shout out to Aly and Ty as well.

Not usual best service. Don?t even know if they actually did the recall repair because of the experience

Everyone I spoke with were helpful and had great knowledge of their vehicles.

Representative Sonia Gonzales is ALWAYS helpful, friendly and professional. Definitely commend! Excellent services all around from Sonia to the repair center.

Great experience with Mina! Very friendly and prompt! Had the car ready for me upon my arrival. The process was seamless. I've never had a better car buying experience.

Excellent Customer Service. Thanks to Monika and Sonia !

Always provide excellent service. Give detail explanation of work performed.

The Sales person Michael Amos was great, no pressure answered all questions and honered our wishes, in fact I did refer someone to him the following week

Honestly, I have the best experience with our service advisor "Babak Vahedi" at SB MB. He is an excellent service advisor and the reason why we keep on coming back.

Everyone was very nice and I didn?t feel pressured like most of the time. Mina is very informative and made me feel like family.

Brandi was my advisor. Explained everything included in my service. Had great conversation and she’s my boost girl. Thanks for the shot. Pleasant experience.

I took my car in for service. Frank Perri is the most knowledgeable professional service representative.

Timely, friendly, safe and detailed communication, that is how I describe my service experience at South Bay Mercedes Benz.

Whenever I need service for my Mercedes, I always contact Pablo Moreno. Pablo is the best, he is honest and professional. He keeps me updated on the status of my repair, replacement, etc.

Awesome place! Nice people! Perfect service! He(brad)was very nice and professional from service department Torrance south bay mercedez benz dealer.

Hasan at Acura referred me Collin and he was very helpful and honest

Love my service advisor. He is the best! Paul always tries to save me money and help me in anyway he can. I think he should be the top service advisor at Torrance Mercedes!

I had the most warm experience at this dealership. From the sales man to the financing process to signing. Lance, Ali, finance and training were all magnificent. Even the gift shop!

Outstanding customer service and efficient! Frank Pedro, our service advisor, makes the process seamless and he?s extremely knowledgeable.

Frank Perri provided us with oustanding customer service. We would not take our car anywhere but Mercedes South Bay

Satisfied of the result and to the people who assisted me of my need for my car.

Good service . Adviser Sonya is very helpful and nice.

Excellent experience with the entire team, especially Monika!

Always excellent customer service! Amilcar is terrific! MSB stands behind their work!

Service was quick and efficient. The estimated time for the service was 1 1/2 hours. My car was ready on time. Pablo was friendly and thorough. All in all a very pleasant experience.

Had a pleasant experience with Eduardo Bacilio. Hassle free !

Great customer service, clean facilities. I felt Covid safe.

Great service I would highly recommend Frank kept me informed what’s going on with the vehicle I would highly recommend him and the dealership

My service advisor, Paul Buntukampol, is spectacular!

Had a great experience and Sonia is great at her job.

Messed up my alignment on my vehicle and had to take time off to get it fixed.

Very happy with the purchase of this car and all the attention received from the dealer.

Excellent and efficient with friendly service and completeness

I did not receive the normal warm welcome have in the past. In fact, I had to inquire about my vehicle. I seen the Attendant park my Mercedes Benz. It was sitting there for approximately, 15 minutes, so I asked, Customer Service to find out the progress of my car. That is when the Lady Servicing me came to Assist me.

My car was due for service B. Frank Perri the service advisor was great. Made the visit and experience easy and perfect.

My service manager, Jackie, at South By Mercedes is excellent. All the employees in the service organization are knowledgeable, helpful and respectful.

I was pleasantly surprised that the repair cost was less than the estimate. They completed the repairs in an hour and a half with a car wash.

It wasn?t easy to find the exact car I wanted but I?m very happy with how things turned out. Thanks to all....

I needed to get an SUV and was looking at several brands. With Covid, inventory everywhere has been tight and my search went on for months. Emily Anderson at Mercedes Benz of South Bay did an excellent job keeping me up to speed with new inventory and we eventually made a deal. Very happy.