Model Showroom
Recent Reviews from Mercedes-Benz of South Bay
5
This rating is only for my service advisor (Hans) at South Bay MBZ. He was friendly, informative and generously helpful during my appointment. If I had another option to rate my whole experience I would’ve put down 3 stars. Being my first time at this location I was a little disappointed that the establishment didn’t feel like other luxury car dealerships. I wasn’t even greeted upon entering the showroom or waiting area and also wasn’t offered any refreshments per usual at another MBZ location.
J Balleras
May 23, 2022
5
Best Mercedes Benz dealer ever. Collins is very helpful and awesome!
BERKIN DURMUS
May 23, 2022
5
South Bay Mercedes Benz provided the best, most attentive service I have received in recent memory. Monica in particular went above and beyond to make my experience so accommodating and enjoyable. I cannot say enough how impressed I was with the level of service and prompt communication Monica provided. Definitely the golden standard for all retail experiences for me now. Thank you so much!
Julia J
May 22, 2022
5
My husband bought me my “DREAM CAR”. SLC300 Roadster!!! It is absolutely beautiful!!! Our Sales representative, Emily Anderson, was incredibly knowledgeable, personably, friendly, easy to talk to and learn from! Big thank you to Emily! You made the whole experience better than expected on our 1st Mercedes Benz test drive and purchase. Shout out to sales representative, Monika Travers as well for getting back with us so promptly! Thank you to Jake in finance and Allam Finance Manager as well! I hope you heard me screaming with Joy as we were leaving!! Mercedes Benz of South Bay is excellent!!! Thank you for making a girl’s dream car a reality!
Jan Chilelli
May 22, 2022
5
James Hwang and Pablo Moreno are my favorite guys!
Soo K. Ahn
May 21, 2022
5
I just bought out my lease, and it was a great experience from start to finish. I leased my car from Doug three years ago, and once again he made the process easy - and got me a great deal!
Alie Lombardi
May 21, 2022
5
The service advisor was able to listen to my problem and work on my car in a professional manner and was fast to solved my car problem
Friday Ekanem
May 21, 2022
5
I just bought out my lease, and it was a great experience from start to finish. I leased my car from Doug three years ago, and once again he made the process easy - and got me a great deal!
Alie Lombardi
May 21, 2022
5
Great service as usual. When they told me two hours for the work, they really got the car back to me in two hours. I only gave four stars for facilities because they still haven?t brought back any snacks to the waiting area. It?s just bottled water and a coffee machine. C?mon. Covid has been around for over two years. You can certainly figure out by now how to bring snacks back for your customers.
Ellis Lai
May 21, 2022
5
Great service! They even paid for our lyft!
MoneyMal3
May 20, 2022
5
I highly recommend shopping at this Dealership, if you’re in the market to buy a luxury car. If you do stop by, I recommend that you speak to Sam Sourial or Emily Anderson, these two will help you to find the best car that will suit your tastes, whether it’s a 4 door sedan to a 2 door coupe, or mid size suv to a full size suv. They will try their best to help you find your dream car.
Brandon Gutierrez
May 20, 2022
4
Excellent service however they are overpriced
Weave Bishop
May 19, 2022
5
Best experience, i was happy with the service. Very polite and knowledgeable.
Eduardo Azpeitia
May 19, 2022
5
Quick and easy. Everyone and everything was perfect.
pvcatlady
May 19, 2022
1
On April 15, the valet at a local hotel lost my keys. Four days later, they towed my S class to MB South Bay so that new keys could be made. Emily Solis was my service rep. She said it would take 3-5 days to order keys, have them delivered and then programmed. I was told they had no loaner cars, so I had to rent one from the onsite rental company. Having heard nothing, I called to find out what was going on. I was told that they keys had arrived but had not yet been programmed. Later I learned that the keys had NOT arrived on the day I was told they had. Later, I was told that because my car is older, I needed a new EIS so that the keys could connect with the car. I told them to do that and let me know when the car would be ready. I never heard back. So I called again several times and left messages, with no return phone call. Finally, I left a message for April Stewart, the service manager, and Emily almost immediately called me back to say that the reprogramming was taking far longer than expected because my car is so old and there is a lot of data to download to the new EIS. That was on Friday, April 29. I have not heard from them since. I have left at least three messages for both Emily and April, but still no return phone call. I have no idea what to do now. My car has been in their shop for more than a month, but I have not been given a status update in 12 days. If there was a class on how to give extremely bad customer service, this dealership should teach it.
Tim Truax
May 18, 2022
5
David and collins were very helpful from beginning to end! Thank you
Sarven Yanyan
May 18, 2022
5
Thank you Richard for your pleasant and incredible service you provided with the purchase of my new car. Thank you Mercedes-Benz of South Bay for making my birthday awesome!!
Michelle Ingram
May 18, 2022
5
Mercedes-Benz of South Bay treats their customers with respect and gentleness. They made my birthday VERY SPECIAL with the purchase of my new 2022!!! In need of a car, stop by Mercedes-Benz of South Bay they will work hard to help you!!
Michelle Ingram
May 18, 2022
5
I’ve owned Mercedes for years. Always great service explaining what was needed. During yesterday’s visit, advisor Frank realized it would take longer, due to other concerns with my car. So, they gave me a loaner to run errands while they repaired my car. Wouldn’t go anyplace else.
Dmmckn McKnight-Polk
May 18, 2022
5
Just purchased my 3rd car from this location. Ask for James! He has been there for years, very knowledgeable. You will not be disappointed in his service. James puts the customer first. I purchased my first car over the phone 100%. Showed up to sign the car and contract were both ready. Drove home that night in my Model S Tesla. 2 weeks later I grabbed a twin turbo Ford explorer for my wife. James arranged the car to he delivered from a sister autonation Ford store. 1 year later I needed that same assistance but the car was in TN at a sister Autonation Honda store. Waiting on delivery for my Model X Tesla now. Same service more complicated transaction but James did it all. Thank you South Bay Mercedes-Benz.
Vincent Jenkins
May 16, 2022
4
Great service and good on time.
Shivani Mehrotra
May 16, 2022
5
Frank Perri our service advisor went the extra mile to get our SUV repaired, the insurance company was trying to deny our claim but Frank is very knowledgeable and professional and he was able to make them pay for our repairs, everybody here at South Bay Mercedes Bens is very friendly and professional, Thank you Frank
Ricardo Rivas
May 16, 2022
5
Brad was a phenomenal Rep. Love the location and prompt service.
Melanie Berry
May 16, 2022
5
Mercedes-Benz of South Bay is super professional , i always get my issues addressed and taken care of a timely manor. The service advisors are product knowledgible and the company lives up to its name.
Gayle Goode
May 16, 2022
5
Mercedes-Benz of South Bay has been the best for customer service. Frank Perri has been my specialist for many years and he is one to always explain the issues and get it expedited in a timely and efficient manner. Thank you Frank!
chris yamasaki
May 13, 2022
1
Are your cars actually for sale or not? How do you give someone the run around if they are trying to spend money with you? Why tell someone the car is theirs and not hold your word better yet take their money? A person is only as good as their word!! I hope upper management views this since they feel they can float this vehicle around!
Katherine Crosland
May 12, 2022
1
Is this car for sale or not because it was just posted with house of imports bueno ca? White 2017 63 I do not understand why it’s posted if it’s not for sale!
Katherine Crosland
May 12, 2022
5
excellent service rep and fast service
etaepoong1
May 11, 2022
5
Efficient and swift service
Oliti Ella
May 11, 2022
5
Good impression on the first visit! Delivered what they promised without nonsense.
Inhee Jung
May 11, 2022
3
The overall service was pretty good, however, some instances lacked true customer service acumen. When my car service was complete I saw them drive it to the pickup area. It took my customer advisor over 30 minutes (and me asking twice) for him to come let me know the car was ready for and me to pay, despite me letting him know I had a scheduled appointment. Also, I get a bit annoyed that every service ticket and receipt say "Complimentary Car Wash" but they never actually do it.
Wayne Kimball, Jr.
May 10, 2022
3
The overall service was pretty good, however, some instances lacked true customer service acumen. When my car service was complete I saw them drive it to the pickup area. It took my customer advisor over 30 minutes (and me asking twice) for him to come let me know the car was ready for and me to pay, despite me letting him know I had a scheduled appointment. Also, I get a bit annoyed that every service ticket and receipt say "Complimentary Car Wash" but they never actually do it.
Wayne Kimball, Jr.
May 9, 2022
5
As a customer I feel that you are entitled to great customer service and it is not often that get impressed with the service I receive. While on the market to purchase a new car, Ryad at Mercedes Benz of South Bay was not just amazing he was extraordinary. He was very welcoming, knowledgeable and made us feel like family. Love the recommendations he made and made sure I was leaving with the car of my dreams. If you’re ever in the market for a car please do yourself a favor and ask for RYAD.
Gipssy Figueroa
May 9, 2022
5
Hans was really good, very friendly and kept his word, very responsive as well. Thank you
alimohammedi
May 9, 2022
5
I came here after a terrible experience at a different location and I am so glad I did. Amilcar was incredibly kind and helpful. He gave me honest and fair advice and assessments and got me out in time for my next appointment. It was such a blessing to feel like I could trust my car there and that I was more than just a number or an invoice.
Heidi-Marie Ferren
May 8, 2022
5
I had a wonderful experience at Mercedes Benz of South Bay .Monika Travis, my sales representative and Allam Korbad ,Customer Financial Services Manager provided exceptional services.Allam was very dedicated ,patient and professional.
Joy
May 7, 2022
1
I should have learned from my first time dealing with Mercedes Benz South Bay / Autonation. Clueless -- it should not take 3 weeks to get a car fixed for a key issue - Not to mention that they did not even offer me a loaner car and I had to pay out of pocket for something that was under warranty. Which later by the way they ended up telling me was not -- totally clueless staff and my family will never be buying anything from mercedes or autonation again . I am also passing this horror tale to the 8000 people in my company . Steer clear !!!
Gary Prescott
May 7, 2022
2
When I need a repair the last couple of times I had to leave the car for a whole week. Also this last repair was for the same thing four times. Its ridiculous. Oil leak.
David Salzman
May 6, 2022
5
Hans at Mercedes of South Bay provided me with excellent customer service , he took the time to listen to all the problems my car had and helped me decide on what my car needed. He was very knowledgeable about the parts and service needed. He looked through lots of the records of my vehicle and took the time to break things down to me. I definetly recommend Hans Rico to anyone who needs service on their vehicle.
Daniel Karas
May 6, 2022
5
Fast service, quick responses, and provides alternative ride while your car is being serviced. Thank you!
Bolormaa Purevee
May 4, 2022
5
The service was great , arrived to my appointment for service B at 10:15 and was out by 1:30. Plenty of lobby area to sit and wait for my vehicle, not to mention hot chocolate, coffee and courtesy water is provided. The only thing that needs some improvement is for the service advisor to be more talkative rather than just serious. Other than that. ⭐️⭐️⭐️⭐️⭐️
Vanessa Nava
May 2, 2022
5
I recently purchased a used Mercedes through South Bay. Mark D. is one who helped me through the entire process, most of it online. He was able to provide me a OTD price via email, complete with a line-by-line breakdown of all associated costs, which they honored through the final purchasing process. The dealership is large and impressive and I would not hesitate to purchase a future Mercedes from them again.
Marvin Lee
May 2, 2022
5
Babak once again was helpful. He took the time to look over my warranty and explain the details of it to me. He also answered all my questions. Great as always!
Dorna Hoseiny
May 2, 2022
5
The service department is great! They are very helpful. Just purchased a car and even though it is a long process they made it very relaxing and comfortable!!!!
Brenda Garibaldi
May 2, 2022
5
Excellent experience
Elie Ahad
May 1, 2022
5
Amazing service department. Sonia is an incredible service advisor. Knowledgeable, professional and courteous.
Jeffrey Robbins
May 1, 2022
4
The person who help me was very rude attitude. He basically got upset because I told him to remove a couple of services that I didn't want.
Hans Pojoy
May 1, 2022
5
Every time I go to THIS South Bay Mercedes Benz, Everyone is so helpful Thanks Mercedes -Benz of South Bay 👏🏼👏🏼👏🏼
Carolyn Reed
Apr 29, 2022
5
I went in for service, and i apprecaite Babek he was great, he kept me updated. When he helped me it was all in a timely manner. Overall, customer service in Mercedes South Bay is amazing.
lilian martinez
Apr 28, 2022
5
I have bought 2 cars from this location and my partner also just purchased a vehicle from them. They are hands down the best dealership I have ever worked with. Emily is absolutely amazing! She , Jane and Kelly bent over backwards to get me into the car of my dreams and made the process so easy. I will not be shopping anywhere else.
Allie Sams
Apr 28, 2022
1
would not recommend!!! very poor at communicating any information
Alexander Marin
Apr 28, 2022
5
The lady at the front desk was so nice and funny and they helped me get in and out so quickly it was actually a pleasure. Good job guys.
John Leddy
Apr 27, 2022
5
Very efficiently run service department. Yesterday was my first time using service provider Natalie Duncan, and she was very professional and conscientious.
Janice Dorn
Apr 27, 2022
5
Amilcar was personally attentive in providing excellent service
Françoise Dytrt
Apr 27, 2022
5
Friendly and knowledgeable service advisor Very attentive and caring
Fidel Cabanilla
Apr 27, 2022
5
My Service Adviser, Frank Perri, and the Service Manager, Steve Schimkuss, are great. They take good care of me and, especially, my car. They go the extra mile to ensure that everything is taken care of properly and promptly. I've been a very long term customer here precisely because of the exemplary service that I receive.
Carl Friedlander
Apr 27, 2022
5
Great place to buy a new Mercedes Benz, Very helpful staff and fast and friendly service. I finally bought a Mercedes Benz here and I’m so happy I did. Can’t wait to buy another car from this place. Benz here at top notch.
ron libiran
Apr 26, 2022
5
I do appreciate you customer service and constant communication with your clients. Thank You
Emebet Berhanu
Apr 26, 2022
5
Great service and made buying process easy. Definitely recommend.
Bt Capital Group
Apr 24, 2022
5
Excellent service, I was very pleased. My service representative was very helpful and informative.
Laura Sanchez-Freyre
Apr 23, 2022
5
Frank is always very friendly and extremely helpful.
Ninfa Rivera Bojorquez
Apr 22, 2022
5
Sonia was very helpful.i was very satisfied with customer service.
Mary Novilla
Apr 22, 2022
5
Always a good experience at MB South Bay. Thanks Amilcar for your help!
Mary Kocman
Apr 21, 2022
5
Amilcar was friendly and helpful
Wendy Davidson
Apr 20, 2022
5
I had the best experience here compared to any other dealer I went to. Sam @ Mercedes was amazing and super helpful. I will be back in another 3 years to have him help me find my next car. He made me feel like family and took care of me and my needs for a new car. Top notch place and I would highly recommend!!!!!
Georgia Demos
Apr 20, 2022
5
I take my car there for service and the only person I go to is Amilcar. He is very helpful and friendly. He always makes sure that my car is well taken care of and in a timely manner. Keeps me updated all the time to make sure that I can plan my day accordingly. Thanks Amilcar recommend him as your service person.
Angelica Perez
Apr 20, 2022
5
I have a rare B250e electric car. It took them a very long time to diagnose what was going on with an indicator but eventually, they resolved it. I am super grateful for this favorable resolution as I really love my car.
Bobby Bakshi
Apr 20, 2022
5
Sonia was great! She makes sure to get things taken care of quickly so you can get in and out. They even provided a rental for the duration of service. Very happy with our experience.
kenny chau
Apr 18, 2022
5
Excellent job done by service writer Sonia. Top quality loner car.
Michael Hecht
Apr 17, 2022
3
To install a center console cover it took from 8am to 4pm, which is understanding they have a lot of work. I was texted around 4pm that the car was ready for pick up, I arrived around 4:20 to pick up, when I check out I was told that I was going to get a complimentary wash. When I went to the porter to get me car he said that is was going to take a while, after 30 min they bring my car and it is not washed, he said that there was a big line to get it washed.
Mario Chavez
Apr 17, 2022
5
Excellent! All staff members are well trained. Keep customers posted of all situation in a timely manner. Rental car arrangement is prompt.
Sonia Hua
Apr 16, 2022
5
I would like to write this review. In regards to Natalie Duncan. The customer service experience given by Natalie was exceptional. Your communication skills are superb. On a daily basis she kept me updated with everything that was going on with my car. I think Natalie is an an amazing example of what a customer service representative should be like.
David Hupp
Apr 16, 2022
5
The car runs good, I am enjoying it and the people are awesome and nice people.
Fakolejo Solanke
Apr 15, 2022
5
Just had my 30K done with Emily who was great. Always a fantastic experience dealing with the service department here.
douglas momii
Apr 14, 2022
5
Came in to see my options since my lease was about to be over. I needed to get into another car soon. I ended up putting a deposit on a car I hadn’t seen, it was still on the port. The car arrived and they gave me 24 hours to come and look at the car to see if I liked, if not they return my deposit. I saw the car and ended up loving it. Carol helped us throughout the whole process. Ended up purchasing my first ever car and also buying my prior lease as well. Definitely recommend Carol, such a sweet soul. Even after the purchase she has been consistent with following up with me🤍💫
Yesenia Enriquez
Apr 14, 2022
5
I had an outstanding experience purchasing a car here. Mark was terrific to work with. A few phone calls and emails and the car was ready for me to pick up. They made the whole process easy, fast, and pleasurable.
Steve Ross
Apr 14, 2022
5
Fast service, good customer serce from babak, car got washed
Sherif awad
Apr 14, 2022
5
Always the best experience , faster service and very friendly staff
Erika Rivera
Apr 14, 2022
5
Five Stars The service was excellent
Laura Kinzel Bunnell
Apr 13, 2022
5
No hassle at all, Customer Service is Superb. I arrived early and the person assigned to me is still on lunch break. I was assisted by the next available person.
Celia Concepcion
Apr 13, 2022
2
I paid a ridiculous amount of money to fix my beater, it's old and doesn't get much use. The estimate was poor and incomplete!
Carl Bernal
Apr 13, 2022
5
Great selections
dewey rhodes
Apr 12, 2022
5
Very good
振琪周
Apr 11, 2022
5
My Service Manager Babak Vahedi at Mercedes Benz of South Bay is Professional and Knowledgable. He truly care about his customers and I believe this dealership is lucky to have him. He made sure all my concerns either answered or taken care of by his Mechanics.
Steve Gohari
Apr 11, 2022
5
The help that I received from the service advisor Natalie was great. She made sure all my problems were taken care of.
DELAMO JON (Big Jon)
Apr 11, 2022
5
Amazing experience and first car! i went into Mercedes benz of south bay with hopes of financing a brand new 2022 cla 250 as a daily driver. i met up with Julian Luna and apart from him being a really honest and patient person to work with, he made sure he showed me detail by detail about the vehicle I was interested. I got hooked and i end up taking the car the day it arrived at the dealership. And i want to take the time to give thanks to all of the staff over at Mercedes Benz of south bay for making it a great experience and beauty of a car. -Adrian Hernandez
Adrian Hernandez
Apr 11, 2022
5
Service is excellent, efficient and easy.
Dawn Schmarje
Apr 11, 2022
5
My experience with Mercedes Benz has been nothing but wonderful. They have great customer service, that would do everything to make you happy. They send reminders to me in advance for car service and recalls. While my car is being serviced, complimentary car is given to me if needed.
Nekpen Isibor
Apr 11, 2022
5
Jacky was a well qualified service advisor and knew what was needed for my 2000GLK. Was on schedule without any difficulty. Have yet to have any problems with this dealer or adviser.
Harry Ross
Apr 10, 2022
5
Very pleasant staff, I was treated kindly. Car service was complete in the same day that my car was brought in. I was able to get a great loan car for the time it was needed and the car was nice and Clean. My car was returned to me with a complimentary car wash which I appreciate. Namoi Gutierrez provided great costumer service.
Anedra Thomas
Apr 8, 2022
5
When I pull up to MERCEDES BENZ OF SOUTH BAY the waiting period before I see my advisor is normally between 5 to 15 minutes , my advisor Amilcar Mejia greets me with a smile always asked how I’m doing whether he cares or not. Mr.Mejia answers emails , return phone calls & Texts I give Mercedes Benz of South Bay 5 stars The staff is courteous, an helpful, The mechanics are wonderful they take time viewing the vehicles. you that your vehicle in for one thing and if The mechanics come across something else, wrong with your vehicle they will inform you of the situation before hand see if it's a yay or nay to correct the problems. After the service has been done the Benz been washed I'm looking good, feeling good and rolling in style.
La Tanya Lewis
Apr 7, 2022
5
I recommend Mercedes Benz of South Bay,especially Ryad who helped me a lot and explained to me everything. I had a very satisfying experience in this place. I would definitely recommend this place.
Michael John Lopez
Apr 7, 2022
5
I took my car for a service and Frank help me he is very knowledgeable and good customer service
Laura Lopez
Apr 7, 2022
5
Everything was straightforward, including pricing and delivery. I was in and out of the dealership in less than an hour with the new 2022 Mercedes Metris.
Reynen & Bardis Homes, Inc.
Apr 6, 2022
5
When I called to schedule service, my Service coordinator person, Natalie, was great, pulled up my records, set the time and took care of everything when I took my car in. Natalie has always been very helpful and knowledgeable. After the service, I can feel that the car is driving smoother and quieter. At the same time, may car cleaned and washed thoroughly. Great job.
David Yap
Apr 5, 2022
5
Nice job!
David Doski
Apr 4, 2022
5
Routine scheduled maintenance done by appointment. Service was on time and completed within time provided.
Cheryl Jackson-Harris
Apr 4, 2022
5
My advisor Amilcar was extremely professional! I reserved a loaner car and was in and out quickly and efficiently. Excellent service!
Celia sisson
Apr 3, 2022
4
My service writer Amilcar Is to be complimented. Though when just pulling into the service area, some the guys directing me where & what to do while waiting for Amilcars help. One of them in particular was verbally rude, & also felt ignored for a while.
Nathan Zaslowsky
Apr 3, 2022
5
I unexpectedly stopped in to have my tire checked after the tire light came on. The mechanic found a nail and was able to service the car within one hour. Overall, the staff was very polite. Emily showed professionalism and made my visit was pleasant.
Andrea Magee
Apr 2, 2022
5
Just bought my E400 used and needed to have a Factory Recall taken care of. I'll be having my services dine here. A very Professional and nice facility. Hans is a great service writer and appreciated his professionalism.
Chuck Weger
Apr 1, 2022
5
I waited 2 years due to the covid to finally get my new car. Slowly the cars were being delivered. I have been working with Michael Amos. He is a super great person. He helped me for two years until that one special car was delivered. I am so thankful I had Michael to help me. so understaning and very helpful. I could go on about Michael. Plus I really happy I got to meet Christine (Michael's manager). she was very helpful and concern everything was processed good. I waited for the GLC300 so that I could stay with Mercedes in Torrance.
Carole Kajikawa
Apr 1, 2022
5
I purchased my car In December, so this was first time using the Service Department. Natalie was very nice and efficient. The helped me the moment I arrived. I really appreciated how she was communicative during my entire wait. They were honest about their wait times and took care of the issue. Definitely a 5 star experience.
Mo Kioma
Mar 30, 2022
5
My experience at South Bay Mercedes Service Center was great. I was greeted by my service advisor and promptly examined the vehicle. Babak constantly kept me up to date on the repairs of the vehicle. Always a pleasure trusted my vehicle in the hands of South Bay Mercedes and Babak.
Avo Ter-Saakyan
Mar 30, 2022
5
Brad from South Bay Mercedes was great. Very helpful and the car was ready as promised.
Ivy W Mi
Mar 29, 2022
5
I had a 50,000 mile service done on my 2014 E350 last Friday. Hans went over every detail with me. My car feels like new. I wouldn't take it anywhere else. Five Stars!!!
Chris Plante
Mar 29, 2022
5
Great service from Amilcar Mejia! The Lyft Mercedes provides to and from my house was really convenient too.
Trudy Linke
Mar 28, 2022
5
Excellent service!
Marci Colianno
Mar 28, 2022
5
My service advisor, Pablo is second to none. The entire service team at MB of South Bay is knowledgeable and friendly. My car is a V8 and still runs like new because they know what the hell they are doing. Once i forgot to tell them about a minor issue and when i got the car back they fixed it. If you have any other issues they will make it right. I wouldn't go anywhere else. These guys are awesome.
MN M.
Mar 28, 2022
2
I had an appointment at 9:00 am with south bay MB for a pre paid scheduled service. Upon arrival, the service person went through my car and started the paper work. After looking into his computer, he told me “according to our records that your pre paid service contract is expired.” I clearly remembered it was until 4/1/2022 when we purchased the car. Somehow it was changed to 12/31/2021. I told him that I have paperwork at home proving otherwise. He did not take my words for it and told me if I have paperwork then I have to call MB of USA to reverse the charge. In the meantime the estimated service cost was two fifty something. I chose to fight the battle later with proof and went ahead with the service. I went home, got the paperwork and text to him after one hour. He texted me some thirty minutes later and told me everything is ok. I just wonder how many times their records have changed and cheated people with the same storylines. Other than this the service was great, the car was washed and cleaned.
Ken Yang
Mar 28, 2022
3
Our Salesman Daniel was wonderful and we so appreciated his knowledge of the car as we test drove it. He didn’t make it feel like a shell and he took a great care of us. I would give him five stars. I’m only leaving 3 stars on this review because then when we got to finance it felt like a shell game and we are sales-tricked into $10,000 in warrantees! And we kept saying no to the warrantees but he talked us into them allegedly offering better deals… Be careful to make sure you ask what the final bottom line is of purchase tax title and warranties . This was not shown to us and it was late at night and we had been there for hours and all they kept showing us was the the monthly payment. Apparently a standard trick of the trade. Silly of us but it was smoke and mirrors and we kept saying no to the warrantees and he kept offering us allegedly better deals on the warranties - but really all he did was extend our payments to 72 months which brought down the monthly of course and tricked us into $10,000 in warranties. Again we didn’t notice this until we got home and looked at the paperwork a week later…we now need to get out of. So be careful make sure you ask to see the total breakdown before you sign!… and you look at the total final cost of the car. I still can’t believe that my partner and I did not do this it is not like us but again it felt like a bamboozling shell game late at night. So upsetting on what could’ve been a five-star experience.
Susan Agostinelli
Mar 25, 2022
5
Emily Solis was very helpful when assisting with my service need(s). I misplaced the keys to my suv; and she in a timely fashion, made sure the replacement part was ordered, delivered, and programmed with haste. She was professional, patient, and compassionate.
Lashana Weaver
Mar 25, 2022
5
wonderful attentive staff, made buying experience seemless.
John Lee
Mar 25, 2022
3
My experience with this dealership has been mixed. The first time I took my van there, they recommend a bunch of services that weren't needed. I politely declined them. When the car was done with it's regular maintenance, I had to wait about a half hour before the person would bring my car out. Yesterday, I had my second visit. The tech was better and didn't recommend anything that wasn't regular maintenance. (I wonder what happened to the other services that I supposedly needed on my last visit?) When I came to pick up the van, I waited 45mins for them to bring the car up. The Service Manager was visibly unhappy with the delay and apologized. It is a clean and beautiful dealership. Everyone is professional and on point, but the service department... It needs some work.
Tony Tripp
Mar 23, 2022
5
My overall experience was of pleasure and gratitude. Frank was friendly , professional and very knowledgeable. He made me aware of every step taken to fully service my vehicle and.went above and beyond to make accommodations available for me . The service itself was great as well...
Charles Slay
Mar 23, 2022
5
Nice service people. The process of getting set-up was really quick. They gave me a ride back home.
Enrique Yaya
Mar 23, 2022
5
Called the same mining my cars window started acting up and they were able to see me within an hour. Best part had my car ready by the end of the day with a new motor put in for my window. And to top it off they got me a Lyft to take me back to work. Appreciated everything they did for me!
Jocelyn Donato
Mar 22, 2022
5
They work with you, they’re polite. They let you play around with the 2022 c63 (: good people.
Steven Kick
Mar 22, 2022
4
My service rep was Naomi. The beginning was easy, I dropped my vehicle off and was sent a Lyft because my warranty had no loaner coverage. The inspection took place and I was sent line items. The warranty took place of most of the items where I came out of pockets around $500+. I had a fair experience but wish for more communication. I understand there are part delays due to Covid and shipping but please provide more communication via phone calls rather than text.
Lia Evans
Mar 21, 2022
5
Babak , thanks for your friendly and prompt service!
Joon Kim
Mar 21, 2022
5
Pablo was a great advisor, he explained everything in detail and had our car back before end of day like he said
Josh Wickman
Mar 21, 2022
5
Nice and easy to deal with the people ,they take good care of your concern in maintaining your car, they professional.
Jerhalito Recalde
Mar 20, 2022
5
All very good
shirley langer
Mar 19, 2022
1
Horrible, the manager over talks you, if you are a black male, please be prepared to wait! I was waiting to speak with the manager, while she was talking to another customer, He was done , I was next, and she never acknowledged me, I stood there patiently waiting. When an employees by pass me. Okay, then I moved closer, to the all glass office. She never said hi sir! Then another co work walked into her office talk about the loaner, she took home last nite, I literally said hello, her never said come in or anything! Very disconnected ! I will not return to this location! As Afro-American, we are labeled aggressive. So, I walked towards the Door third time. And polite engaged in greeting. This was too hard to access decents service. If Any service. It is pretty sad if the manager need customer service training when engaged warranty policies holders.
Nolababy Kevin condley
Mar 19, 2022
5
Everyone I encountered was friendly and helpful. The time for my car being serviced was good and efficient.
Chiquita Fuller
Mar 19, 2022
5
This is for the Sprinter side, can't say enough good things about this gentleman that helped me out - James Hwang. Long story short, very well taken care of from the beginning of the build till delivery. Kept me in the loop, very straight forward. Even came in off hours to help me out because I was nearby. Will purchase another car from him soon. Thanks for your help and the finance lady who stayed late, she was very helpful.
tim c
Mar 18, 2022
5
Frank Perri, Gave me great customer service, kept me up to date in every detail with my vehicle.
Elizabeth De La Cruz
Mar 18, 2022
5
I dropped into the dealership without a appointment for a question I had about my radio code on my 1994 E320. It was determined that the radio needed to be removed from the dash in order in order to learn the answer. Jacque was able to get the car taken onto the shop immediately and 15 minutes later, we had the code. Jacque was extremely pleasant to work with and even though it costs me $150, it was quick and painless.
Kim Houska
Mar 17, 2022
5
Good service. Thanks
Kenneth Brumfield brumfield
Mar 17, 2022
5
OMG!! Where do I begin. From the moment I secured my appointment until the time I picked up my car from service, it has been nothing but pure joy. Both Amilcar, from Mercedes and Tom, from Midway took very good care of me. They were both professional yet personable. Definitely will request them For my next service and you should also
Michelle Brewer
Mar 15, 2022
5
This is our first time buying a Mercedes and our buying process was smooth and none stressful. Our sales lady was professional and knowledgeable. She is also friendly and give us alot of useful advise. The financing guy was also professional and friendly as well. We will definitely buy from them again. We recently had to service our car and our service advisor was very good as well. She took care of us and our car.
Betty
Mar 15, 2022
5
Really good experience, first time coming here, they explained everything well and provided me with a lyft ride to get back home, and to come back to pick up the car I had left for service. Definitely will keep coming.
Leslie Ponce
Mar 14, 2022
5
I hate a great experience with excellent courtesy. Hans your customer service man was a great representative!
JuJu Simpengen
Mar 12, 2022
5
They always provide great service.
Sally Martinez
Mar 11, 2022
4
Stayed too long at the shop. Had to wait about two and half weeks to have the vehicle ready.
Joe Oduoza
Mar 11, 2022
4
Nice friendly environment, Phone customer service, none on weekends quite an issue, if loaner, requested during previous week. But Staff handled situation well.
William
Mar 9, 2022
4
The repair service was excellent. The complimentary car wash was absolutely horrifying. My car looked 10 times worse than when I took it in.
Patrice Kelley
Mar 9, 2022
5
5 stars for Frank! He was the most helpful and thorough advisor I?ve encountered in a long time. He explained to me my options and offered suggestions about how to choose what was best for the maintenance needs of my car. He is extremely knowledgeable and that isn?t something easy to find in a service advisor. I will stick with this one! Oh and kindness goes a long way also. Top Notch!
Aronna H
Mar 9, 2022
5
I live in west LA where I can find others Mercedes-Benz service centers much closer to me but I prefer to go to Mercedes-Benz of South Bay and the drive worths it! Babak is the best service representative and when he takes care of the car I don’t need to worry about anything. Everything from making the appointment to completing the job is done professionally and quickly. I have been a returning costumer and I will definitely continue to go back.
Vahid Arbab
Mar 7, 2022
5
Mina was a great salesman that listened to my concerns and didn't pressure me to make a decision I was not comfortable with. Thanks to him I got my amazing GLA250 earlier than expected. I love the car and would highly recommend him.
Brianna Harvey
Mar 7, 2022
5
Took my car in for servicing and Pablo Moreno helped me every step of the way very personable and helpful and got me out of there in a timely manner thank you Pablo
Sandee Pugliese
Mar 7, 2022
5
Amazing customer service. Natalie was on time for my 7:20AM appointment. Took care of everything within a few minutes. I was given free cab rides to and from the dealership. Overall it was a pleasant hassle free experience at Mercedes Benz of South Bay.
Prathiksha Chandra Mohan
Mar 5, 2022
3
In the past I have given 5 stars for the service dept. Unfortunately, this last visit was a disappointment. I had to go in for a vehicle safety recall (not by choice or for needed service) and I take care of my elderly mother and the use of my car is crucial. When I asked for a loaner the service agent who was assigned to my case was unable to provide and when asked she said my vehicle was not under the maintenance warranty (which is not true as I bought the extended warranty when I purchased my car) and that all loaner were reserved weeks in advance...which I also mentioned that I had made my appointment weeks ahead of the day I brought my car in for the recall (again something which Mercedes wants done and not by my choice - for safety reasons). So to adhere to Mercedes I scheduled my recall and was left with no loaner for 2 days. I felt very rushed and if I were an inconvenience by my service rep. Again, I have never had a bad experience in the service dept., and my reps have been very accommodating and helpful.
Liana Fjellstrom
Mar 4, 2022
1
Brad service agent has the worst costumer service. He made me feel like it was an inconvenience to his day having to deal with another car. I?m had better service at a local shop. Parts are missing and found broken tabs to engine cover. Charged to work not preformed and agreed
Luis Chavez
Mar 4, 2022
5
Great experience. Julian and Michael were great in helping me finding the right car and making sure my purchase was smooth. Takeo was great with helping out making sure the financing went smooth, as well.
Ricky Diaz
Mar 3, 2022
5
Very Excellent!!! The representative was very polite, patient and fully ready to help me. It was very clear easy for me to understand what he explained to me. The car was in perfect condition.
Aki
Mar 3, 2022
1
Let me start by saying, I believe that customer service and first impression is everything ! FYI - In some cases it may be best to get pre-approved thru your credit union first for the lowest rate. After doing so, there is NO reason for a dealership to re-run your credit; NOT even to confirm your identity. The dealership has other options for a dealership to confirm your identity. I decided to give this dealership at least 1 star due to them having the exact vehicle I wanted to purchase over any other dealership. I felt that with some of the positive reviews, this dealership would be the best dealership to earn my business but I was WRONG. I decided to take the initiative to get pre-approved through my credit union, research information about Mercedes, and have everything readily available. I have previously worked at a dealership and know how some dealerships scam and lie therefore; I felt it was best to see what South Bay Sales had to offer. I met with Karol who I thought I would be glad to give my business to but that did not happen. During the test drive I ensured I asked a few questions as a part of "getting to know your sales person test." Everything seemed like it would go smoothly with me handing over the check and walking away with the vehicle today. I can honestly say, Karol as well as the General Manager (GM) was the cause of me walking away. I decided not to mention that I already had a check waiting to hand over. Karol continued to mention that it was a Mercedes corporate policy to have my credit ran regardless if I would be going to an outside finance company for a check. I continued to repeat my questions, just to see if she would continue to lie and she did. Upon walking out the door, Karol insisted that I speak with the GM. Sure enough, the GM continued with the same lie that regardless if I currently had a check from my credit union, I would still have to run my credit. After leaving the dealership I called to see what another sales person would say about the "Mercedes corporate policy" and I was informed that I was given incorrect information. I was provided with other options if I decided to decline another credit check. Thank you Luke for your honesty and hospitality. Thank you ladies for showing me the Mercedes South Bay way. I will be glad to share my negative experience with others looking to purchase.
Jasmine Simpson
Mar 2, 2022
3
When I made the appointment to have the ambient temperature sensor checked for malfunction, I was not told that they were three days behind! I was told this by the service agent when I arrived at my designated appointment time. In addition, they were out of rental cars by the time I arrived, with no solution as to how I would get home. I'm giving them 3 stars, only because the service agent was nice to work with. However, the lack of transparency on their part as to their workload was disappointing.
baileyamundsen
Mar 1, 2022
5
Great customer service and friendly folks. Wonderful experience!
Sharon Pullard
Mar 1, 2022
5
Very excellent!!!!!!
Aki Aki
Mar 1, 2022
5
It is rare in today's world where you have a team of people making sure you are satisfied with your purchase. Mercedes Benz of South Bay delivered on that commitment from the person helping us select a vehicle to the general manager and finance all of them worked together to make sure we were satisfied. They exceeded all of our expectations. Thank you, Joe
Joe Euteneuer
Feb 28, 2022
5
The service was really top notch. Making an appointment was easy (made one for the next day). I arrived on time and was out in 10 minutes. Frank was my advisor and he really knows what he's talking about which was nice.
Eric Mooney
Feb 28, 2022
5
Thanks Wendi for going Above and Beyond to ensure that I drove off with a 2018 C-300W with only 21,000 miles!!!
Chanda A London
Feb 28, 2022
5
Our service advisor Frank was outstanding! He has an encyclopediac knowledge of how mercedes are put together and how to tweak or fix them to get their best performance. Really a great experience.
Brian C
Feb 28, 2022
5
March 2019: The staff at South Bay Mercedes Benz were very helpful and determined to get you in the car you want. They're willing to work with you and go over all your options. Couldn't have asked for better service. February 2022: my lease was coming to an end in march, so I reached out to Mercedes and asked for a specific vehicle I was interested in. They promptly got me the car I wanted within 2 days of my initial email of interest and I was driving off in my brand new GLB that had all the must haves I wanted. Karol really goes above and beyond for her clients and due to the time sensitive exchange of my vehicle, wasn’t able to go into Mercedes the day I was going in but had Keith help me which worked out perfectly. They both keep in mind your preferences and truly value your opinions. Thank you again. Will definitely continue to stay with Mercedes of south bay as I have been a client for 6 years now.
Amber Serrano
Feb 28, 2022
5
Service work was completed as scheduled . Brad in service is always very helpful!
Karon Batesole
Feb 28, 2022
1
Nothing ever goes smoothly. Always a problem getting proper treatment and service. Some of the women who work at cashiers window have bad attitudes and unprofessional dress attire. Always have to request the manager to get proper results.
Paola
Feb 26, 2022
1
I bought my car a 2015 GLK350 to the service center on Feb.23 at 9:20AM, for an auxiliary battery replacement. I also request a check on all recalls and there was a airbag recalls. The service rep. Brad Parker told me that due to the recall, it will take sometime for the tech to finish and I have to leave the car overnight. He promised the car will be ready by Feb. 24 at noon. Understandable! I left the car there. Next day at 12 noon, no phone call, I called the office and was told that someone will call back - I waited till 2:30PM, no call! I make another call and this time my call was transferred directly to Brad. The service has not completed. Finally Brad call me at 4:50PM and told me that I have to pickup before 6PM or have to wait till the next day. I am very disappointed with the delayed services at this service center.
Van Duong
Feb 25, 2022
5
We took the car for service. The consultant assigned to my car did a great job communicating to us. Due to pandemic, they were short staffed so they had my car for a week with no rental available. This is why I gave them a 4 star only.
Flor Romero Laforteza
Feb 25, 2022
5
Easy process?.in and out quickly. Not cheap but you get what you pay for!!
Paul Gibbs
Feb 25, 2022
5
Easy and efficient service…..not cheap but you get what you pay for!
Paul Gibbs
Feb 23, 2022
5
Very knowledgeable salesperson, Julian Luna. He introduced me to car that was to my liking and helped me drive out with it!!
Kathy Harrison
Feb 23, 2022
5
It?s a great place to get your car serviced as you make an appointment and you don?t have to wait very long. Frank is great! He will take care of you!
Vickie Castaldi
Feb 23, 2022
3
Dropped of my vehicle at 7AM, was told it would be done by 4PM the same day. Never heard from Amilcar that day, or the next day. I texted, called and nothing. Finally had to call the receptionist to get information about my car, was told it was done but had to get myself to the dealer even though they didn't offer me a loaner when I dropped mine off. They had my car for over 40 hours but never communicated anything with me the entire time.
Robert P
Feb 23, 2022
5
My service experience was very good and helpful. I would recommend this place.
Ebru Beygo Ozgit
Feb 23, 2022
5
Because I've been driving my 2018 E400 Coupe very little over the past two years due to the Covid pandemic, I've been having a lot of problems with keeping the car's battery charged. It died completely in October 2021 and the car had to be transported to South Bay MB. The mechanics concluded that the battery itself was defective and replaced it under warranty. The problems resurfaced recently, and this time the mechanic went through the car's entire electrical system to make sure that nothing was draining the battery when the car was not in use. No such problems were found and it was again determined that the battery was the problem, perhaps because of the lack of use, and once again it was again replaced with a new battery. Although the car was out of warranty at that point, the dealership nonetheless did not charge me for either the battery or the time spent diagnosing this vexing problem. I was particularly pleased with the great service provided by Customer Care Representative Babak Vahedi. Kudos!
Doug Collins
Feb 23, 2022
4
Service was done in time and had few floor mats that were ordered.
Harry
Feb 22, 2022
5
Very friendly and thorough service. Frank is always courteous and informative every time I bring my car in for service.
Elle Choi
Feb 21, 2022
5
Great service, Frank Perry, was very attentive and paid attention to every detail. I could not be any happier.
Babak Maher
Feb 20, 2022
5
My service advisor was GREAT and super helpful. He advised me thru out the whole repair process and very knowledgeable. He walked me thru the repairs and walked me out to my car He and the service dept deserve more than 5 stars
Rene Magana
Feb 19, 2022
2
My 1st rime going here to get my car service, The customer Service Reps are not friendly. Everyone seem depress and sad .No welcome greetings or introduction to waiting area, while I had to wait for my car service.. I pretty much showed myself around and to coffee as I was looking for it.. The energy in there is cold and not warm and welcoming same goes for the service tech.. It feels like a help yourself free lance place as if we are not spending money for service needs!
Steffie Ramsey
Feb 18, 2022
5
Great service !!!
Song San Kim
Feb 18, 2022
5
This was the best car buying experience I’ve ever had. Mina and Monika were amazing. Mina was attentive and welcoming. Monika was personable and knowledgeable. The dealership itself was clean and organized. Finance took a little longer than I think it should’ve but could’ve just been the time and day. All in all, a great experience and I love my Jeep! Autonation and Mercedes Benz of South Bay have my business and my family’s!
KELSI PRUSA
Feb 18, 2022
1
It took almost 2 weeks to get my S class fixed. It needed a fuel hose replaced; it was leaking. It also needed an update for the SOS/Me button. It took me calling every day after the 4th day it was there to even get it looked at. When all said and done, it was there for 12 days. Poor communication was my problem with them; if I didn't call, nothing would have been done.
Freddie Gonzales
Feb 18, 2022
5
Daniel was of great assistance when looking for a vehicle with no pressure to buy. They had no issues working with us on getting the loan set up with our credit union.
Brian Cross
Feb 18, 2022
4
PIC was good. But explanation about a reason of trouble was not enough to a beginner driver, as a result.
山本正彦
Feb 17, 2022
5
Kudos to this dealership. The staff at this location delivered on the CEO's vision of total customer satisfaction. Daniel Alexander went above and beyond aiming for my total satisfaction with my purchase. I went in ready with a targeted vehicle and with a clear understanding of what I am willing to pay. He paid close attention to what was important to me. He was considerate of my valuable time and I was in and out within a reasonable expectation. He made sure that I was completely satisfied with my purchase price. When the time is right, I will certainly stop here first. And if you are in the market, do your homework and walk in ready to do business because they certainly are ...good job South Bay! I am 100% satisfied with my purchase.
Robert Martinez
Feb 17, 2022
5
Fast and customer centric, highly recommend.
Hugo Barra
Feb 17, 2022
5
The service was great and waiting time was not long ,It was about two hours .
Charity Amesi
Feb 17, 2022
5
I recommend Mercedes Benz to everyone, becouse they provide excellent service.
Xiaoying Liu
Feb 17, 2022
2
I did not receive the level of customer severs that I use to receiving. First- My Service Provider was late for my appointment after I reserved an 8am appointment. Second- The repairs on my car were over priced for a simple for a A5 Service. Third- My Service Provider was very short with me after being very late for my appointment. Fourth- After paying for the A5 service I was told in a very rude response that my car would not receive the complementary car wash or cleaned by the service personal at the South Bay Mercedes dealership. When I ask why, I was giving a nasty & unacceptable response with an attitude. My visit to the dealership was not a good experience & I mostly likely will not return to the dealership for future service on my Mercedes Benz considering the amount of money that I payed to have my car serviced. The car rental at the dealership was okay but the rental provider gave me a car with a empty gas tank level therefor I had to refuel the gas tank after leaving the dealership. When I returned the rental I provided a receipt for a refund & I was denied a refund for the gas purchase. The gas level was not check by the rental company before I was given the rental at the dealership. Over all my service experience was VERY POOR & I was not happy with the service provided on my Mercedes Benz of South Bay. The entire level of service was poor & my rating would be a Failure to provide excellent service is what they pride their reputation on. The service grade would be an F. In the past I have had EXCELLENT service but not this time. Totally unacceptable. of my
Vesha Edwards
Feb 17, 2022
2
I have had 3 cars with Mercedes Benz. I worked with two dealerships in the past and never have I ever had to check financials and worry that I am getting ripped off. Both MBZ of Santa Monica and Pasadena always observed my interests. Guys there went an extra mile to make sure I get the best deal possible and explained ALL financial options to me. I always felt like they watched my back. I was too naïve to assume all dealerships are the same. 3 years ago I moved to the South bay area. This dealership is horrible! I will never go back and I wouldn't trust anyone there. Now I even question the amount I paid for service last year. Is $784.56 a normal price for a service with no tire rotation? I have a feeling it is not. This time I went to process financing. I came with my bank's approval of 3%. I was assured that Mercedes can either match or lower my rate. Okay, great, I love and trust Mercedes. Long story short, instead of paying one amount with my bank, Mercedes gave me a "deal" where I have to pay $10,000 more! Who does that? Why would you do that? As I said never have I ever had to check numbers I signed paperwork and only when I got home I realized that something doesn't add up. I couldn't sleep all night. Called the dealership the next morning, poor receptionist had to listen to my frantic explanation and me freaking out. I had to go back in the evening to sign new paperwork and reverse everything to my original bank approval. Haven't heard anything from the manager still. Nothing. That's definitely not something I expect from Mercedes Benz.
Irina Sh
Feb 16, 2022
5
Naomi and her associates provided an excellent service just as Paul Buntukampol did before! I am blessed to have them caring for my car!
Ling Tang Lin
Feb 16, 2022
5
Service adviser Frank Perri is always very professional and helpful.
Aloisia Ribitsch
Feb 15, 2022
5
Serviced my new 2022 S Class for the first time. Excellent service and sense of urgency from Daniela! She is the best!
Edward Park
Feb 13, 2022
5
We had a wonderful experience. Mr. Daniel Alexander-DeSouza, Sales & Leasing, was outstanding.
Shelly Cross
Feb 13, 2022
5
Excellent and prompt service. Very clean facilities and very knowledgeable
Beatrice Collis
Feb 12, 2022
5
Very Professional. My advisor explained everything in detail. My car was ready on the stated time and a warranty repair was made along with the B service.
joe beninger
Feb 11, 2022
5
The Mercedes dealer in Torrance is the best, they took care of all my problems on my car plus they did my service another year of satisfaction
Veronica Williams
Feb 11, 2022
5
I was very disappointed with the customer service my wife and I received at Mercedes of SBay. Our sale person was helpful through most of the transaction. After signing the paperwork I took the key and headed home once home. Once home I realized I only have the one key. I Called my salesman Julian and he told me it only came with 1 key. He said he would speak with his sales manager and try to do something about getting another key. A couple days went by I called ands spoke to Dave the sales manager he said there was nothing they could do, not even order a key at their cost. Now we're out over $600 to have a spare key after spending $36,000. They also wanted $180 to program the key after purchase. It has been several years since we've purchased a car but never did I thing a Giant company like AutoNation could certainly afford better than my wife and I to absorb almost $1000 in cost for a missing key. Shame on you AutoNation. I would not recommend AutoNation for your next car purchase!
Phelan Meadows
Feb 11, 2022
5
I went there Feb 10 for a simple procedure (affixing emblem letters, 4MATIC). Everyone was very professional from the service tech to the agent , Naomi. I was directed to the waiting area where I had coffee. They came and fetched me when it was done. Bonus : no charge 👏🏻👏🏻 Great experience 👍
Michael Labrador
Feb 11, 2022
4
I received excellent service this time. Amilca was courteous and everything was done as he explained. I felt that I’ll be able to continue to have my car serviced at your service department One suggestion: car wash needs improvement
Noriko Stahl
Feb 10, 2022
1
Car markups are insane, these types of dealerships should be banned
Nice Cars
Feb 10, 2022
1
This review differs between service and the loan car. Service from the dealer, as usual, was great. Service from the new loan car company was, at best, the poorest ever experienced.
William
Feb 10, 2022
5
Came in for something simple getting keys for my 2001 ml320 your personal treated me like I had a new car from your service advisor Natalie to your valet Robert your advisor knowledge and friendly had problems but Natalie solved them
Eric Rodriguez
Feb 9, 2022
5
Everyone at the Dealership very respectful and polite
Gwilym Collins
Feb 9, 2022
5
Very professional and nice. Stood by their verbal commitments .
Anthony Francisco
Feb 8, 2022
5
The staff was warm and welcoming. The process was easy and seamless. Great experience overall.
Lindsay Rielly-Libbey
Feb 3, 2022
5
Mark & his finance team were amazing from start to finish & made my car buying experience a smooth exciting process. I would definitely recommend going to them for your next purchase.
Arlene Rodriguez
Feb 1, 2022
5
Great customer service and fast service! Wait time was short for my inspection. Thanks!
Stephanie Davidson
Feb 1, 2022
5
Once again, Frank and the team at Mercedes’ Benz Torrance provided high quality service. I brought my GLK in for a regular service appointment and was pleased that they didn’t find any other work that was needed. Much appreciated!
Liz Johnson
Jan 31, 2022
5
We have been customers of MBZ SB for 42 years and consider them an excellant dealership. Over the years we purchased 15 cars from them and each experience was done easily and without any problem. Their service department is very knowledgeable and they have always provided us with a loaner. We've always had goof service; Sonia Gonzales has taken care of all our Mercedes and is very knowledgable and excellent communicator. We highly recommend this dealer.
Scott Probst
Jan 30, 2022
5
Had an early appt and was seen right away. Had requested a loaner and it was ready after all the service of my car was discussed. I'm pleased with the performance of my car after each servicing and I've never taken it any where else. I am so very pleased with Mercedes Benz of South Bay.
Myrtle Chambers
Jan 28, 2022
5
Excellent service and the Service Advisor was very helpful.
Marjorie Berry
Jan 26, 2022
5
Very efficient and kind services.
Young Pipan
Jan 25, 2022
5
When I went into Mercedes Benz dealership I wasn’t sure if I wanted to purchase a car. I also had questions about leasing vs financing. I also didn’t know what model I wanted. Michael Amos helped me with everything. He was professional and not pushy. It was one of the best car purchases I have ever experienced. The whole team at Mercedes-Benz of South Bay did an amazing job. Thank you!
Isaiah James Carter
Jan 24, 2022
5
The customer service representative Amilcar Mejia was excellent. He listened patiently to me as I tried to explain what was wrong with my car. I would certainly recommend him to anyone that is bringing their car in.
Gayle Devirian
Jan 24, 2022
5
Emily was great She was very efficient and took care of my problem
Larry Rudy
Jan 24, 2022
5
Sonia Gonzalez is AMAZING! The service that I received from her, will definitely influence my decision to return to Mercedes-Benz of South Bay. Thank you!
Omani Campbell
Jan 20, 2022
5
Good Evening; In my opinion, Mercedes-Benz of South Bay maintains professional & kind efforts to customers in any regard when concerning... a "Benz"! I've visited Mercedes-Benz of Escondido & the architectural features of their building / offices makes it a noteworthy mention!! Nevertheless, South Bay is unrivaled & #1 to me! ❌⭕❌⭕ Tam L. Perez p.s. Merry Christmas & ever prosperous New Year 2022! 🎼
Tam-Tam Perez
Dec 22, 2021
1
Service manager, Naomi, does not return calls from me or insurance agent regarding services for Benz- have to go in person to get response!
Tomberchin
Oct 27, 2021
1
We were offered a Mercedes Premium Service Contract and Protection Plus - 2 different contracts that cost of total almost $6,000 when we purchased a car from South Bay MB. The finance Manager - Kelly- said that we can later cancel the contract if decided otherwise. We were resistance to sign the contract, but as Kelly convinced it can be easily cancelled later, then we signed it. We requested for the contract terms sheet to study the contract coverage and to date only the Mercedes Premium Service contract was given - nothing on Protection Plus. On August 28, 2021 just one day after we purchased the car and signed the contract - even when the car had not been delivered - we decided to cancel the Protection Plus contract and informed Kelly as well as Memo via emails and phone calls. Memo said that $2k on the Protection Plus is nothing for SB Mercedes and wouldn't be a problem to cancel. Until today Oct 22,2021 - almost 2 months after the cancellation request, we haven't heard back the refund confirmation, let alone receiving the refund itself.While $2k might be nothing for SB Mercedes, for us is a lot! Just after I wrote the review - almost 2 months after we confirmed the cancellation of the Protection Plus, Memo called me, told me in a rude way that we haven't filed any cancellation properly as the contract is under my daughter's names she should be the one to cancel. He instructed me to get my daughter to check the current mileage of the car to get the cancellation prorated. We informed him that our daughter has send an email confirmation for the cancellation just 2 days after the contract was signed when the car had not even been delivered, thus it is not acceptable at all if they want to use the current mileage to prorate. Story short, after long argument he then checked the email correspondence and found our daughter confirmation thus agreed to "help" to forward the cancellation request to cancellation Dept. Wow.... it took almost 2 months to get a confirmation of contract cancellation, and were accused that we have not filing the cancellation properly. Be careful in signing any Maintenance or Protection Plus contract from MB. It looks minutes to sign in but 2 months for cancellation just to get proceed! In addition he said that it would need 3-9 weeks to get the refund. The worst cancellation experience ever!
Livia
Oct 22, 2021
5
No BS in my dealing with the owner. Hot the deal that I want within 30 minutes.
Ruel de Mesa
Sep 25, 2021
5
Steve is a good communicator and helped us with our Mini Cooper. At 133,000 miles almost everything failed. Steve and his mechanics did a great job, and now our car is like new! We highly recommend
Steve Vallance
Sep 24, 2021
5
friendly and accommodating, thanks Sam
Shawn Terry
Sep 6, 2021
5
I would like to thank Sam for all his help as well as the lady in the finance department (I forgot her name but not her accent). these 2 are a dream team I would like to add that 5 phone calls in 1 day by 3 different people to make sure I was going to be arriving to purchase the car is extremely unnecessary and frankly off putting. the sales Manager was also rude. the only saving grace for this purchase was Sam the sales person who went out of his way to make my experience enjoyable.
Ted Beckmann
Aug 29, 2021
5
As always, excellent service from Brad Parker!
Iliana Stoltz
Aug 23, 2021
5
I brought in my vehicle after having a suspicious leak. Pablo and his team ran a diagnostic and checked every square inch of the car. Pablo has never failed to reassure me when I am having car troubles. If you are a person who likes to lease cars, and you need a consistent service advisor. I highly recommend Pablo!
Angelina Kasih
Aug 20, 2021
5
Very professional and customer friendly
Elizabeth Paul
Aug 16, 2021
5
3 1/2 stars There are quite a few pluses and minuses to this dealership experience. The overriding shining fact I was dealing withAMG sales person: Collin Flores: easy-going, low pressure, knowledgeable, no games. Unfortunately I cannot say the same thing for his Ally supervisor or finance team that was working that day. They wanted to use old car sales person tactics befuddlement to get me to commit and purchase add-ons which I did not want.I would have walked had it not been for Collin. Physically as expected the dealership is immaculate and beautiful.It seemed they wanted to use old car sales person tactics befuddlement to get me to commit. I would’ve walked out of there Collin was extremely helpful and save the day and I did purchase a vehicle from him. It was an AMG and they did have the car immaculate as expected.
Jim Sloves
Aug 10, 2021
5
My service appointment was awesome! I dropped my vehicle off for a nail in the tire and my service tech informed me I was due for service and I had prepaid for 3 service appointments! Jacqlyn was PHENOMENAL!! She estimated my car would be ready by end of day and SHE WAS READY!!! Thank you SOUTH BAY MERCEDES 🥰🥰🥰
Peety Fisher
Jul 22, 2021
5
South Bay Torrance 8s everything. They guaranteed the car I wanted and made it happen on reasonable terms. I would personally like to thank Mark and Allah 4 making it happen
Natasha Farries
Jul 20, 2021
5
Ask for Frank for your advisor.
Irmgard Lake
Jul 16, 2021
5
I got a check engine light on my 2019 Sprinter on a Friday. I called for an appointment and they could work me in on Monday, first thing in the morning. Unfortunately, I had business meetings that would preclude me from bringing it in at that time. They said I could bring it in for a walk on on Saturday. I viewed this as very responsive. So I get to the dealership and am first inline in the service line. But to my dismay, they started processing people who had gotten there after me. I had to complain to finally get processed. I mean clearly, my vehicle was the very first in line and it is hard to miss a 4x4 Sprinter…. While I was being in processed, I asked about all the safety recalls on the vehicle and they could only work one. Not the dealer’s fault, but that just means another trip later. Then I asked about doing an upcoming A service. I was shocked at the price. Replacing wiper blades was $99. The major other elements were an oil change and fuel filter change… total price was $1000. Unbelievable for an oil change, a fuel filter change, and wiper blade replacement. They said they could eliminate the wiper blade change. Anyway, I will be going elsewhere for the service. That is just gouging. Oh and no replacement vehicle for a Sprinter, just their cars. Hmmm, second class citizen treatment. But they did pay for an Lyft ride home…. So they did nothing but park the vehicle on Saturday. I assume they were closed Sunday. It took them a day and a half to determine the fault (which was id’ed in a fault code in seconds… I had done it at home, literally in seconds), and then to troubleshoot and replace an O2 sensor. First off, why’d it take so long to plug in a code reader? Second, why so long to change out a sensor? Three, why did a sensor fail this early? They did wash the vehicle before returning it. Overall: dealing with the coordinator was a very pleasant experience. Getting me in quickly and accommodating my work schedule was a real plus. The experience in the drop-off line was infuriating. Feeling like a second class MB customer, no replacement vehicle, was not pleasant. The price for the regular service was ridiculous. And the amount of time to troubleshoot and replace the faulty sensor was excessive. The free car wash was nice.
Jim Light
Jul 14, 2021
5
The service department is flat out great. My service contact is Frank Perri and he is most informative and helpful.
Kay Holmes
Jul 12, 2021
5
My service advisor Babak at South Bay Benz is very professional, knowledgeable, and provides excellent customer service with all of the services I've rendered for my 2018 AMG C63S.
roderickr
Jul 11, 2021
5
I had a issue with the pressure with my tires and did not want to mess up my car so I brought it in to have it checked. Everyone was kind and helpful. I appreciated it.
Cfuller
Jul 9, 2021
1
They are selling brand new car for customers but the AC is not working.
Hà Lê
Jul 5, 2021
4
It was easy and thorough.
S freeman
Jul 3, 2021
5
Love my new car. The experience at the auto nation was incredibly pleasant.
Yelena Yushenko
Jul 1, 2021
5
I dropped my truck off everyone there helpful and nice. Emily the cashier assisted me with my loaner if you have to wait the the area clean.
Bianca Williams
Jul 1, 2021
5
Martin was a pleasure to work with. He was genuine and helped me get the best deal. Had a great experience at Mercedes of South Bay.
Andrew Kraus
Jun 30, 2021
1
I have to be honest. With a brand new car with 550 miles on it I am not expecting the car to be towed on a flat bed with a dead battery and there to be no timetable on when it would arrive. Anyone would be upset hearing that. I am not expecting to be dealing with a combative service rep Jackie Mohl who is barely giving me the time of day. Fast forward 2 weeks later and the battery arrives and they install it and I tell them not to wash it for fear of them scratching it. It is returned to me FILTHY with fingerprints and dirt still on the car as if it was on a mud road race....so I said "Go wash it" reluctantly. It comes out 35 minutes later in sunlight with fine scratches all over the paint. I was in shock I have to be honest. I left in a loaner again and left the car with them for them to detail. I picked it up 48 hours later cleaned yes but the scratches remained(black car). I don't know what type of towels they use there but they are not microfiber. I was upset naturally and spoke to April the Service Manager and she spoke to Mercedes USA and they finally agreed to let me get the car professionally detailed and scratches removed. Yes they paid for it but it was an agonizing 3 weeks with a BRAND NEW car. There is no way I can recommend this dealership. Calling me before this review to tell me to give them a great rating also a bad idea. Can you imagine being told what kind of rating to give a dealership? I have the car back yes and it is running yes and the scratches have been removed yes but I would not recommend getting your car washed there. I will say that April was nice but the Jackie Mohl Service Rep was not. I love my car but I am not happy with how the whole thing was handled. That was an AMG GLE53 Coupe 2021 Black fyi. The dealership would benefit greatly from buying their towels from Chemical Guys in Gardena which are the softest anywhere but I doubt they will nor listen to me.
Mark Gontar
Jun 26, 2021
5
I took my car in for repairs, Sonia my advisor is great at communicating and kept me updated on my car, I noticed some finger prints on the inside of my convertible top I let them know and they took care of it right away. I always have a good experience there
Maria Huesca
Jun 24, 2021
4
Service advisor didn?t answer her phone, didn?t return my calls after leaving voicemails throughout the day, didn?t give me a quote for the work, didn?t notify me it was completed and I had to pick up the car from sales because service was closed by the time we found out the car was ready. Unfortunately, this is common among service at this dealer.
Larry Cohen
Jun 24, 2021
5
Collin in sales was very helpful and responsive to my every question, while buying my car remotely. Good car at a good price.
Dick Blanding
Jun 23, 2021
5
I had a great time. My technician and all the people who assisted me were very knowledgeable, Kind and honest. I got a car from Mercedes Benz so I didn’t have to wait. I was notified very often on the status of the car. I appreciated knowing what was going on with the car. The workers are great. I love Mercedes Benz workers because I am always treated with respect. Thank you so much.
Kazaun17
Jun 22, 2021
1
Horrible experience! Not friendly or good customer service! Service technician seems not knowledgeable enough! I have been too several Mercedise Benz dealership in LA and South Bay is worst one in my experience!
Suzana Ahmed
Jun 22, 2021
5
Overall service was good and the people are professional in dealing with their clients.
Joy Souza
Jun 21, 2021
5
Sonia displays attention to detail....Relief to know that someone is Listening to what you are saying. Work ten minutes away from Dealership......no one else available so I got a Loaner car. "huge" disappointment" called Sonia back to report windshield wiper "stuck" on.
Silvia Mendez
Jun 18, 2021
5
The customer service is awesome, thank you Monika for your patience and kindness, the environment is warm and inviting, thanks everyone for getting me into my dream car❤️
Angie Youngblood
Jun 16, 2021
5
Service lady Jaci was very nice and helpful, all the requested job tasks are performed efficiently and finished at promised time. It was a very nice experience.
Chung Che Shei
Jun 16, 2021
5
The service was fine all work they done as required .
Harold Thomas
Jun 15, 2021
5
I scheduled my appointment over the phone, in advance. The person I spoke with provided me with outstanding service. I promptly received an email confirming my service advisors name in the time of my appointment. I arrived at the dealership and was greeted by a service representative who directed me to my Advisor, Amilcar Mejia. Mr. Mejia was very professional, courteous and friendly. Within 10 minutes he had not only taken care of all of the paperwork but had put me in a rental car for the day. As promised, Service was completed on time, and it took less than five minutes to return my rental car and get my car back. Outstanding service!
Kandeele
Jun 14, 2021
5
I had the best experience ever when I purchased my new car I was treated very well
Tericita Malone
Jun 14, 2021
5
Frank went above and beyond to facilitate the service of my car. He was personable, responsive and attentive to detail.
Maryann Russo
Jun 14, 2021
5
I was welcomed with a VIP welcome, I felt like family, I was given a cap and key chain by my sales rep, Karol as a thank you gift. Mar in financing made sure I was driving off the lot in my dream car.
Debbie Magbie
Jun 10, 2021
5
Babak was very helpful. The service was fast, efficient, and easy. The team was flexible to work around my schedule.
Colin Campbell
Jun 10, 2021
5
Had a great buying experience. Monica Travis was extremely helpful.
Ernest Dominguez
Jun 9, 2021
5
Outstanding service….Amilcar was very professional, as always. Knowledgeable and very pleasant to communicate with and solve my C300 Cabriolet.
Dennis Conrad
Jun 8, 2021
5
Amilcar Majia in customer service was outstanding. Very professional and answered all of my questions and concerns. Delivered and repaired on time with thoughtful car wash.
Dennis Conrad
Jun 8, 2021
5
It is always a pleasure to work with Mr. Amilcar Mejia from Mercedes Bens South Bay. Mr. Mejia?s knowledge and expertise keep my car running smoothly. Not only that, but Mr. Mejia is a truly ambassador of Mercedes Benz.
Alvaro Ramirez
Jun 7, 2021
5
Amir was excellent. He was prompt and helpful.
Peter Lim
Jun 4, 2021
5
Brandi Lovelady is my advisor she takes great care of her customers
Zanja Tarver
Jun 4, 2021
1
Dropping off the car took a very long time with a wait to drop off to get to the service advisor (20 mins), then wait for rental car (courtesy cars out) (35 mins) then picking up very long wait for car to be brought (35 mins)
Teresa Foresman Brugma
Jun 3, 2021
5
Love Mercedes Benz South Bay. Getting my car serviced is alway easy and quick.
Denise Ortiz
Jun 3, 2021
5
Service, good deals and good customer service
Millie Rios
Jun 2, 2021
4
In the past, I have been very critical of the service department at Mercedes Benz of the South Bay. However my experience this time was very positive. Even though there was a significant "crunch" at the time I arrived, I got in and out reasonably quickly. Same experience with picking up the car. My only complaint is their inability to determine the cause of a slow leak in one of my tires that has been going on since date of purchase. I lose 2 to 4 pounds of pressure per week. From their explanation, it sounds like they are taking all the steps to find the cause, but the problem still continues.
Bob Faulkner
Jun 2, 2021
5
It was very good, we had a great experience, thank you!
Siu Kwan Wong
May 31, 2021
5
My sale person Mercedes Bonness is very caring and helpful sales person that I ever met. The finance department was unbelievable they all took their time to make sure that everything was right with my purchase .
Kathy Yates
May 31, 2021
5
The sales representative was so helpful and she took her time to show us all the features in the vehicle.
Chukwuma Anammah
May 29, 2021
1
WORST SERVICE EVER!!! I would give them a zero if I could. They kept my car for 13 days for basic service and auxiliary battery replacement. Service Rep never once initiated a call to update me. I had to call him. When my car was finally ready, I showed up the following day and still had to wait another 25 minutes while the Service Rep completed the paperwork that should have been completed the day before. I tried contacting the Service Manager, but had no success with that. I guess that makes sense. I will never set foot in that place again!
Steven Holloway
May 25, 2021
3
Service advisor was not nice a bit rude and unprofessional in my opinion, I won’t like to work with her on my next visit, before my appointment I requested for a loaner to be able to run errands, I was granted in the replied email, but she rudely refused, hence spent all my time at dealership, I lost a lot!
KojoAddo
May 25, 2021
5
I had a ten year service with only 29,000 miles, including new tires because the old ones had exceeded their shelf life. I was very satisfied with all of the work and now understand the problem with 10 year old tires.
Rodney Barnes
May 25, 2021
5
Wonderful service. Very accommodating to my schedule, which is so appreciated.
Karen Vilicich
May 25, 2021
5
I was in lots of hurry and I had no appointment and My car needed service A. The service lady Sonia Gonzalez was very accommodating and she promised to finish in less than 2 hours. After 1-1/2 hour she came looking for me the car was done and the car was very clean inside and out Thank you
Maestro
May 24, 2021
5
Monica made my buying journey super easy, non stressful just amazing.
Martha Mendez
May 24, 2021
5
Amazing friendly service clean fabulous facilities
Marie Weinstein
May 21, 2021
5
As always Jackie Mohl knows what needs to be done in order that my car is always in tiptop condition. She also knows when the best timing is to do what and how best to do them. I will only entrust my car to her.
Malou01
May 21, 2021
5
All Good would not expect anything less always top notch
Jonathan Blamires
May 21, 2021
2
The vehicle was CPO but right after a week of purchase, it was sent to service for replacement of parts, break rotors, pads, blisters in upholstery etc. the vehicle remained with dealer for another 10-15 days and now it seems it’s overheating and I saw under hood insulation needs replacement and still awaiting on sales to provide me the mbrace account. This can’t be a CPO with just 20k miles on it for which I paid $46K plus.. My first Mercedes and I am disappointed 😞
Kapil_Verma
May 16, 2021
5
I would highly recommend Hayes Mcmillan for all your leasing and purchasing needs. He has been with Mercedes Benz of South Bay for 20+ years and is truly knowledgeable and professional. In addition, he is generally just a wonderful person with so much charisma and compassion, he truly makes you feel like family.
EGeenen
May 15, 2021
5
It was the best experience I've ever experienced. Hayes was absolutely knowledgeable, patient, accommodating through the entire process, he was great even beyond when I drove my GLA off the lot. You can't find any better help, and one that is passionate about the business as Hayes. This is why I've gotten my last 3 Benz's from him. I don't know what I'm going to do when he retires. Cheers to you Mr. Hayes and the entire Mercedes team. See you in 4 years.
Jeanette Gates
May 15, 2021
5
service rep was very professional and was very helpful.
tasmndv
May 12, 2021
5
Jackie Mohl is my service advisor and she has always been very prompt and diligent on getting back to me regarding any issues that may arise with the service of my car. She is proactive to make sure I know what is coming up and always very knowledgeable about whatever comes up! Excellent!!!
Malou O
May 12, 2021
5
Frank is amazing and very knowledgeable. Thank you for always taking good care of me and my car
Shirley Wallace
May 12, 2021
5
I LOVE PABLO MORENO, HE IS THE BEST CUSTOMER SERVICE EVER- I HAD A FEW ISSUES WHEN I PURCHASED MY METRIS LAST SUMMER- AND SINCE -PABLO MADE SURE EVERYTHING WAS COMPLETE! HE WENT ABOVE AND BEYOND. As a business owner myself, it’s really nice to see someone do their job and love doing it, this is Mr. Moreno. THANK YOU, I WILL CONTINUE TO SEND MY FRIENDS AND FAMILY TO YOU. ❤️
Theresa Sardisco
May 10, 2021
1
Horrible experience Staff has sold me a supposedly cpo car with a collision damage, smells like smoke, and multiple electrical issues ... promised to repair the collision damage over 2 months ago now , still not resolved a after countless calls and emails, manager impossible to reach If you can get the car you want at another dealer do it ...
AlanMercedes
May 10, 2021
5
Frank Perri always does a great job! There was a snafu and he made it better!
Nicholas Marsico
May 10, 2021
5
Quick Service And Efficient Very Satisfactory, Good public Relations.
Clara Nkem Epuna
May 10, 2021
5
All services needed were done perfectly and timely
Roger Wang
May 6, 2021
5
I always have positive experiences at South Bay Mercedes.
Gina Bowles
May 2, 2021
5
Attention to detail and compartmental handling of work. Sometimes being too fractured in responsibilities creates too much lost time in transit of information and work.
Yuki Fujita
Apr 30, 2021
4
Everyone so helpful and kind to me. Forced to buy a car as mine had been stolen.
Sherry Raymond
Apr 30, 2021
5
Frank was excellent, professional and extremely knowledgeable.
Taneka Henderson
Apr 29, 2021
5
It started online by looking at the inventory to see if they had what I might be looking for. Daniel immediately reached out following my inquiry and immediately was helpful. I was considering a trade-in as well and they made the whole process seamless for when I finally came into the dealership. I never felt pressured and they heard me our on my expectations for a new purchase. I'd highly recommend working with Daniel if you go to Mercedes South Bay!
Catherine Mctiernan
Apr 29, 2021
5
Perfect service, super professional , good timing, good car wash
Bahareh Seyed Mahmoud
Apr 29, 2021
5
Great and friendly associates.
Fidel Cabanilla
Apr 27, 2021
5
I have been customer for over than 4 years in Mercedes of South Bay Thy do professional and thy never disappoint me My service advisor her name April always do great job and I trust what she said to do in my car Thnx for all of you guys
Mohamed Nasr Fisher
Apr 26, 2021
5
Paul, a service manager, was most helpful. He got me a ride home when the car was left for repairs and saw to it that I was brought back to pick it up.
Barbara Lange
Apr 26, 2021
5
Aaron Rice was superb! Literally superb! He was a major reason we bought our s63 there. Very honest and straight forward as was the finance manager. We bought a week ago and we are going back to replace my wife’s Mercedes with one from there. Steve Friedman
Steve Friedman
Apr 25, 2021
5
A little tough on the front end of communication..called once for a quote on getting a service "A" done on my sprinter van. Person that I spoke with couldn't answer my question and referred me another service person. My call went to voice mail .I left my contact info and my question with who I was told was the " service manager". No call back. Called again a week later asked the same question, This time I was told the service "A" was appx 320.- Later I find out they only quoted the oil change and not the total service charge. Over 900.-. Little sticker shock. I was told my service advisor was Frank. To speak with him upon arrival. Day before I went in for the appointment I called and left a voice message with a question.. No call back. Went in for the appt, found out I had a new service person to work with.She was helpful and to the point. I was told she handled service for the sprinters. Should have started with her...I give her ⭐️⭐️⭐️⭐️ 4 out of 5 stars . Don't have her name in front of me but she would be the reason I would go back.. Got her a coffee Bean gift card..
Jr Schimmick
Apr 23, 2021
1
I had a service appointment yesterday. I had to wait 2 hours for the dealership to tell me they were backed up and wouldn’t be able to change the tires. After talking to the service director they finally decided they would change the tires. It took them 3.5 hours and could have taken 10 minutes. The service advisor was rude. They indicated they were busy but I looked around and most of the employees were standing around. My GLE AMG is a great car but my lease is up and I don’t want to own another car that needs to be serviced here. I have come here for service for 3.5 years and I am done.
Benjamin Lowry
Apr 21, 2021
2
I had an appointment at 9am for service. The advisor said I should have an estimate by 3pm. I didn't get a call around 3pm. So I called at 4pm and my advisor was not available. They said someone would me back within an hour, but no one called. I called back at 5 and still no response. I finally got a text back around 6 to say the mu car wasn't looked at and they would try tomorrow if I wanted to leave it. I left it and the next day I waited till about 2pm and still hasn't been looked at. So I just picked it up and will take it somewhere else.
Lemark Cooper
Apr 21, 2021
5
Even if we didn’t get the car there at MB South Bay, the service department is always willing to help out. My service advisor, Brandi excels at what she does. When they needed the car for more than a day to look at an issue, Brandi set me up with a loaner. I actually didn’t expect this! Highly recommend. So glad I don’t have to drive to Newport Beach for everything MB related.
Aldwin Petisme
Apr 17, 2021
5
Frank is always available and professional, he is extremely knowledgeable about cars and he will make sure my needs are met each and every time.
Taneka Henderson-Batiste
Apr 16, 2021
4
Brad was a great service representative, explained the process and was very responsive throughout the process.
Nicole Rodgers
Apr 16, 2021
5
Amilcar is a top notch service advisor. I have been requesting him since I purchased my car. I feel confident with his recommendations. He is knowledgeable, friendly and has my vehicle ready as promised.
Ann Modisette
Apr 16, 2021
5
Wonderful sales people that took the time and effort to make a long process quiet pleasant.
St Antony Pharmacy, Inc
Apr 13, 2021
1
I called at 8 am and explained I had a slow leak in one of my tires. I was given a 9:20 am appointment. When I brought the car in at 9:20 am, I was told the agency would need the car for two hours, and that I?d get a phone call about the status of the tire. I received no phone calls. After three hours, I left messages with Steve, the manager, and my rep. Neither returned my calls. After 4 1/2 hours, my husband dropped me off at the dealership which is a 30 minute drive from our home. I learned that my car still had not been worked on, and I was then told even if I have a slow leak, the tired would need to be replaced. I decided to take my car at that time. So five hours later, and driving 30 minutes to and from my home twice, this being on the road 2 hours, I?m not happy with the Mercedes service department.
Debra Zelman
Apr 13, 2021
5
The service manager, Frank, was extremely knowledgeable and professional. My car’s needed repairs were done promptly and within the time frame promised, and within the cost estimates we discussed. This was a top-notch experience!
Catherine White
Apr 12, 2021
5
I always have a pleasant experience when I visit Mercedes Benz of South Bay. The employees are very nice and professional.
Kimberly Scott
Apr 12, 2021
5
I got 2 cars from there and they really work with you.
John Mcgee
Apr 10, 2021
5
I telephoned the dealer for a Service appt. I was assigned to Mr. Frank Pierri .We arrived about an hour EARLY for the appt.MR. Pierri was rude and told us that because we were early we would have to wait. We went to reception and mare an appt for the next day with my daughter's service rep. The second appt was 5 Star.
tom pierry
Apr 7, 2021
5
PROFESSIONAL, COURTEOUS, AND KNOWLEDGEABLE SERVICE. EXCELLENT SERVICE DEPARTMENT.
John Smith
Apr 5, 2021
5
I had the best buying experience at South Bay Mercedes, because not only did I have fun selecting my beautiful new Mercedes convertible, the friendly service by Aaron Rice and his Sales Manager made my day! I didn’t have an appointment or anything, but still was greeted and treated like I was family, and boy did they help me get the car I wanted in a short amount of time! They are so nice, as I even went back to get pointers on my car!! The whole place rocks!
Jocelyn Marie Cole
Apr 5, 2021
5
Frank was excellent!!! Thank you for helping me get the wheels back and they look great. Hope all my future service needs are as easy as that was.
Molly Lee
Apr 5, 2021
2
Service person's yell at you like I serve only one person at a time, and kicking the stuff around at the driveway. They won't contact you when your car is ready so you have to wait over the weekend to get your car back, without your car. It was not as bad as this back in 2013 and on, but it got so much worse and I planned to buy/lease our car from LA location and get service there from now on.
YWR
Apr 3, 2021
5
Personable! Efficient! Flawless! This is the fifth vehicle my family has purchased from this location! Thank you Aaron Rice for the best buying experience!
Deborah Dixon
Apr 2, 2021
1
they told me if there is a dent the dealer will take care, but they make me mad in the end
Engr John Tiongco
Apr 1, 2021
5
Great?A very professional shopping experience. Thank you.
Hong Liu
Mar 31, 2021
5
Good but never got to meet the tech who serviced my car. Need that one on one.
Mike Rafter
Mar 30, 2021
4
My service advisor is very non responsive. He doesn?t keep me updated on the progress of my repairs and doesn?t return phone calls.
Mary Spiegel
Mar 25, 2021
5
Amazing people and amazing service. One of the best car buying experience I?ve ever had. Thank you.
Narine Tcheubjian
Mar 24, 2021
5
Service rep, Frank Peri, was the best. Courteous, communicative and friendly.
Ralph Strafaci
Mar 23, 2021
5
Excellent Customer Service/Care.
Palmer Shelly Mischele
Mar 23, 2021
2
I'm not happy at all. I'd been MB customer for couple of years now since I got my car.
Murita Berberrabe
Mar 20, 2021
5
Great service and Brad is the best!
Brian Jablon
Mar 19, 2021
5
Service are always wonderful , people there are nice. April did my services like always
VR
Mar 19, 2021
5
Best experience ever in purchasing a new vehicle. I loved the entire method and looking forward to enjoying my new car.
Rene Teate
Mar 17, 2021
5
Customer service was outstanding
Kevin Newkirk
Mar 16, 2021
5
Fast, friendly, organized!!
Celia Salter Sisson
Mar 16, 2021
1
Do yourself a favor, go elsewhere. They love you right up until they get your money. You can see my review of my sales experience and the total mishandling of my experience from the beginning on Google Reviews. But, now I am compelled to write more reviews. I have owned my Certified Preowned 2017 C43 AMG for a total of 22 days. 14 of those days it has been in the service department. I was so upset with the handling of my experience from the beginning, I was referred to speak to the General Manager. He or she did not feel the need to speak with me and asked a Sales Director to speak with me. He was very nice and reassured me this is not how they do business. I met with him in person when I returned my car to the service department for the second time in less than two weeks. Same problem both times. AC/heat not functioning properly. First time they assured me it was resolved. One week later I returned with exact same problem. I have owned this car for 22 days. 8 of those days it has been in the service department. A Certified Preowned! I inquired about the progress and was informed by service advisor the problem was resolved, but now my mechanic broke the “overhead trim cover” and they have had to order yet another part. Of course I called the Sales Director and left a message asking him to call me. No return call. Yet, when I met him in person 7 days ago when I dropped off my vehicle, he assured me he was personally going to be involved in this case so it is properly handled. I assume his idea of properly handling a situation is avoidance. I am a realist. I understand things happen. I do not understand this dealership’s stance on customer service. To understand the full scope of my displeasure with this dealership, please see my Google Review. This has been a menagerie of misleadings, bait and switch, poor management, deceit and absurd customer service from the beginning. I am at my wit’s end. Not sure of my next steps. But, please save yourself. There are other MB dealerships that are far more reputable. Go elsewhere!
Eternally disheartened
Mar 16, 2021
1
I dropped off the car at the service and asked for the loaner car. But the staff at the desk said there’s no loaner car without saying sorry. She was very rude and unkind. I requested the loaner car when I made an appointment. This is disappointing. I started thinking of purchasing a different brand car next time.
South Bay
Mar 15, 2021
5
Pablo was a Great service advisor and very knowledgeable.
Fz11333
Mar 15, 2021
5
Great customer service....and attention to detail!
R. Simms
Mar 15, 2021
5
Fully satisfied with the repair. Issue was diagnosed, and fully discussed with us, and it fell under the warranty that we had previously purchased, which was awesome.
Janet Magrini
Mar 15, 2021
5
nice loaner car, quick in and out the only problem is with the system update the car has been acting strange. with the cruise control on it started stoping on the freeway for no reason slowing down on slight turns for again no reason. most setting changed. I'm not happy with the update hopefully they can reverse it.
Buzz Coors
Mar 9, 2021
1
Awfull response to problem with the used car we bougth from this dealer,2009 CLK 350,after driving it less than 105 miles the check engine light came on which was diagnosed as a left cylinder bank timing issues by my mechanic. Unfortunately the warranty was 5 days or 250 miles and this happen on the 7th day of ownership so we were told there was nothing they could do for us.We even ask if we could buy a more expensive car if they would take the problem car, but their answer was always the same a resounding NO
miguel11
Mar 8, 2021
5
Work done with minimum inconvenience.
Howards
Mar 6, 2021
4
Dealership is very professional and timely with repairs.
Pat King
Mar 5, 2021
5
Work was completed in a timely manner. Discount was applied. Service technician was great!
Sandra Blevins
Mar 1, 2021
5
My Service Advisor S. Gonzales was awesome. She was patient as well as thorough throughout the service process!
Andrea Harris-sterling
Mar 1, 2021
5
Excellent customer service time efficient and friendly
Nikki
Feb 27, 2021
3
I've been having my car serviced at South Bay for the past 8 years and have always been very satisfies with the customer service and given a 5 rating. MY experience this time was not the same, I'm not talking about the repairs. I was not comfortable with customer service rep. he kept coming back with more repairs and not very customer-oriented, The previous service manager was very attentive to customers and made it a point to acknowledge you if he observed that you were waiting for a while. I met with the present service manager to review the bill since it was the highest I've ever paid, considering we're in a pandemic and I did not do much driving, I felt on the defensive the whole time. I'm very grateful and appreciative that my request to have the tab picked up for my wheel alignment was honored, which was not done during the initial repairs because the spare was on. While he agreed, no notes were left so when I tried to schedule and appointment and he was not available it was very uncomfortable trying to explain. I'm very satisfied with the repairs.
panglo1
Feb 26, 2021
1
Horrible experience that gave me the impression that I am a victim to a bunch of money hungry scavengers who were looking for every tiny detail to increase the cost of the service. Also treated me with no respect as a loyal customer who has always paid leasing agreement on-time. Couldn't even give me a decent loaner vehicle that covers the length of repairs, but stretched the time to repair by adding more and more work to the work order.
Gregory
Feb 26, 2021
5
I always have a good experience when I visit the dealership. . The representatives are all very professional
Janyce Crittenden
Feb 26, 2021
1
I bought a GLB in December. I live in Az. I just received a temporary Az tag. 3 weeks after we bought the vehicle, I decided to call the dealership and inquire about license plates. Unbelieveably, they had not started the process of licensing the new vehicle. I had to talk with several employees until 1 actually knew what to do and got the ball rolling so we could get a temporary Az license tag. And that is just a taste of what went wrong.
Jerry Wear
Feb 25, 2021
5
Professionalism caring and efficient
Martha D Peters
Feb 22, 2021
5
very professional and courteous. conveniently located and reliable. providing loaner is essential.
Zizi Burgers
Feb 22, 2021
4
My Service Advisor April is amazing. She is very knowledgeable. She is very thorough. She takes ownership. I absolutely love her service. COVID sucks, I miss the snacks from the service area. LOL I've had my car a few months. This is the 3rd or 4th time it's been in for repairs. This time, I brought it in and the part that had been ordered was defective. Not sure how that happened but it would have been nice if this was noticed prior to me bringing my car in. Doesn't take away from the service provided by April. There are a couple of reps that could learn from her.
Staci Riven
Feb 22, 2021
5
I went in for my B service. Pablo was super helpful. Very professional and courteous. Great experience. I was able to get a loaner for a few hours and my car was ready on time!
Arda Guvlekjian-adams
Feb 22, 2021
5
The spring in the cargo cover broke in my 2020 GLS. The staff ordered a replacement which was covered by the warranty.
David Haug
Feb 20, 2021
5
My salesman, Hayes, was great. He showed me the options of cars I said I was interested in and was able to get me into a car nicer than I expected.
Terry Snavely
Feb 19, 2021
5
This was my first purchase of a vehicle, and one of this magnitude and luxury. Sam was very customer oriented, and put me in the car of my dreams! Even with less than perfect credit, they will work with you. I recommend this place to any and everyone looking to purchase.
Nisha
Feb 19, 2021
5
Highly recommended and service is good the service advisor is so knowledgeable honest and care about his customer his name is Paul and I will be starting to bring my car for service in MB Southbay in Torrance excellent
Crisanta Harvey
Feb 17, 2021
5
April was great. Got the job done
Angela Park
Feb 16, 2021
5
Mr. Buntukampol in South Bay Mercedes Benz is a very nice and professional service advisor.
Tao Gao
Feb 16, 2021
5
Frank Perri is a excellent service advisor with understanding!🙂🙂
Tommy L. McNeil
Feb 12, 2021
5
We had excellent service from Frank with constant updates via text and email. I highly recommend their service department! We were able to get a loaner vehicle with no notice - all is good. We are back on the road in a nice clean Mercedes!
Joni Reilly Owens
Feb 12, 2021
5
Very Friendly way better than the one downtown
Apple Thomas
Feb 11, 2021
5
Thank you Brad Parker for your excellent customer service.
Flora Azinge
Feb 9, 2021
5
Customer service Rep Frank is very quick and helpful.
Kimberly Ramos
Feb 8, 2021
5
They are very polite and very helpful with any question that we ask.give us very important information.
Federico Alva
Feb 6, 2021
5
My son and I had the best experience at the Southbay Mercedes. Keith Cambra, Allam Kordab and Ali (manager) were super nice and helpful.
Dilojan Abayaratna
Feb 6, 2021
5
I recommend Mercedes-Benz of South Bay because of the overall service I've always received as a customer..the service is great from the desk to the repair shop. I'm treated with the utmost respect and my car is well taken care of. I'd recommend this service center to anyone who needs the best care for their car and the personal care for themselves.
Myrtle Riptoe-Chambers
Feb 5, 2021
5
Very good service timing,transportation and the service personnel are excellent
Josephine Saad
Feb 5, 2021
5
They always do a perfect job in very little time. Their waiting area includes a real desk and a very good internet connection.
Adam Reed
Feb 5, 2021
5
It was a pleasure meeting and working with April (Service Advisor) at Mercedes Benz of So Bay. She provided excellent customer service. Give her a raise!!
Resa Fredericks
Feb 5, 2021
5
☺ My sales person......Edward was the BEST. I've bought many many cars before and I must say he was second to none. He answered every question and made my buying experience very pleasant....Mercedes Benz Southbay
Ronnie Martin
Feb 3, 2021
5
My sales person......Edward was the BEST. I've bought many many cars before and I must say he was second to none. He answered every question and mid my buying experience very pleasant....Mercedes Benz Southbay
Martin S560
Feb 3, 2021
5
Frank Perri of the Torrance, CA Mercedes Benz/Autonation Service Department is a total gem. He always makes sure every aspect of my experience - whether a repair or scheduled maintenance visit - goes smoothly. I appreciate his dedication and positive attitude!!
Elizabeth Johnson
Feb 1, 2021
5
I had a very good experience! All the staff were very friendly!
Yinghui Huo
Jan 31, 2021
5
Great service. Quick and precise. Very satisfied. Babak is awesome.
Ramin
Jan 31, 2021
5
Very professional. No problems. Outstanding service.
Carol Argo
Jan 29, 2021
1
The people that work in this location are very rude considering you pay so much for the car and service. Not friendly at all. Especially Jackie and the manager Steve. I will definitely not be returning to this place to get my car serviced. They don’t know how to greet customers. Such a bad place to take your car!!!!!
JinxMB1
Jan 27, 2021
2
I brought my car at 8:00 am on the 20th of this month but was not ready till the next day at 2:00 pm. When I called and left messages to Sonia cut no return calls. I called the service department to find out my car was ready so went to picked up. Sonia asked my name several times which made me feel that she just did not care . Regret I did not get Paul
Norikosan
Jan 26, 2021
5
Brad Parker was my Service Rep. He was the best Rep I’ve had. Professional, knowledgeable and gets back to you with all your questions answered in a timely manner. Give him a raise, he’s worth it!
Karla Ross
Jan 25, 2021
4
Car currently in MBS Bay shop for repeat of ineffective repairs.
Charles Whittaker
Jan 25, 2021
5
Sonia took care of my car and made sure I was a satisfied customer. Thank you!
Akber Noorali
Jan 24, 2021
5
I had 5 issue of recall from MBZ, which is not good but I contact MBZ south bay service. Left 3 times message but no answer. I call my sales person then I got call back 2 min. Thank you James. after I brought my Van, they are take care me perfect.
hiroardath
Jan 23, 2021
5
I had my car's first service yesterday, Frank Perri was my advisor. He did a great job taking care of my needs and provided great customer service. He is awesome. Thank you Frank!
Nancy Berglund Racowschi
Jan 22, 2021
5
That day was extremely busy, however I was given a 2021 loaner car for the day.
Ray Lampkin
Jan 21, 2021
1
Went in for a recall that was set up weeks in advance after telling me the air bag was available. Left car for the day, on return notified that bags were not available. Service at this Torrance location is really going downhill. Very dissapointed and question if I would trade here again.
Yvonne Catalina
Jan 18, 2021
5
speed service, speed documents, professional advice
Hideki Morimoto
Jan 15, 2021
5
Babak made the experience more comforting. Was very informative and helpful with the questions I had.
David Solis
Jan 15, 2021
5
Happy with my experience in dealing with salesperson, manager and finance person. Most of all, love my car!
Tokitath
Jan 13, 2021
5
Quality service and prompt
Marjorie Berry
Jan 12, 2021
3
I took my car in for Trunk repair and gear shift problem . Told Service man if they fix the trunk the gear will work. It took 3 1/2 days to get my car back!
Karen Brown
Jan 11, 2021
5
Daniel was very helpful, kind, and straight forward. Great customer service.
Julio Cervantes
Jan 11, 2021
5
Sam and Guillermo were awesome to work with they assured me of what I was getting and the process wasn?t long at all . Sam stood by my side every step of the way. He assisted me in finding a car that not only fit my needs but was practically Brand NEW
Tanisha Harrison
Jan 8, 2021
5
Thanks to T.Garcia great service
SandrayTancho Rodriguez RRamirez
Jan 7, 2021
5
Excellent service, except inconvenienced by no Loaner car on site and had to ride to Enterprise to get a Loaner car.
Linda Lee
Jan 7, 2021
5
We are billions, who loves Mercedes!!! You need more words? South Bay Mercedes-Benz in my area the best I know! Attentive, professional, diligent specialists.
Oksana Boiar
Jan 5, 2021
5
If there were technician concerns my advisor contacted me immediately to review options.
Mike Stavros
Jan 5, 2021
5
I went to see Sam and he took very good care of me. He looked out for what was best for me and I love that.
Tracey Hood
Jan 5, 2021
4
My salesperson to the general manager were supportive and friendly, I call this excellent customer service.
FrankBroidy
Jan 3, 2021
5
Thank you Frank Perri! Due to covid-19, he had to work some miracles to get our vehicle through the service process in a reasonable time-frame. We so appreciate his attentive service, outstanding communication and solutions-oriented mindset. Thank you!
Jeri Vick
Jan 3, 2021
5
My car was just there and Frank Perri did a fantastic job keeping me informed on my car’s repairs. He was available both via email and phone and was very patient with me even though I was very frustrated about the repairs (no fault of the dealer though, just the way it is). Thank you Frank!
Lisa Yacoubian
Jan 1, 2021
5
in and out
Daniela
Jan 1, 2021
5
Thank you for service I’m happy to brought my Mercedez last December 15,2020 regarding my recall... airbag but now went I’m start my car ,I ll can’t start but showing on the monitor?airbag SRS Malfunction Service required: and beside I’ll spend 1300.00 for break pad / some linking parts and engine oil ,,, I’m so sad because I’ll thought gonna be alright 🙏 I love ❤️ my Mercedes Benz 👌
Feh Barillas
Dec 30, 2020
5
Amazing experience! Sales person (Alberto) responded promptly to my texts and calls, answered all my questions. Alberto was very accommodating and not pushy. Pleasure to business with Alberto Thank You! Shout out to Aly and Ty as well.
San Ellis
Dec 30, 2020
2
Not usual best service. Don?t even know if they actually did the recall repair because of the experience
Jojo Ines
Dec 25, 2020
5
Everyone I spoke with were helpful and had great knowledge of their vehicles.
Carol Mcgee
Dec 25, 2020
5
Representative Sonia Gonzales is ALWAYS helpful, friendly and professional. Definitely commend! Excellent services all around from Sonia to the repair center.
Mary Gimenez-caulder
Dec 24, 2020
5
Great experience with Mina! Very friendly and prompt! Had the car ready for me upon my arrival. The process was seamless. I've never had a better car buying experience.
Marlen
Dec 21, 2020
5
Excellent Customer Service. Thanks to Monika and Sonia !
Grace Del Rosario Aquino
Dec 18, 2020
5
Always provide excellent service. Give detail explanation of work performed.
Velma J Thompson
Dec 16, 2020
5
The Sales person Michael Amos was great, no pressure answered all questions and honered our wishes, in fact I did refer someone to him the following week
damarahill
Dec 16, 2020
5
Honestly, I have the best experience with our service advisor "Babak Vahedi" at SB MB. He is an excellent service advisor and the reason why we keep on coming back.
Marcy Akhlaghpour
Dec 16, 2020
5
Everyone was very nice and I didn?t feel pressured like most of the time. Mina is very informative and made me feel like family.
Victoria Aquino
Dec 15, 2020
5
Brandi was my advisor. Explained everything included in my service. Had great conversation and she’s my boost girl. Thanks for the shot. Pleasant experience.
Blackgirl Twin
Dec 14, 2020
5
I took my car in for service. Frank Perri is the most knowledgeable professional service representative.
Terri Osburn
Dec 14, 2020
5
Timely, friendly, safe and detailed communication, that is how I describe my service experience at South Bay Mercedes Benz.
John Mills
Dec 14, 2020
5
Whenever I need service for my Mercedes, I always contact Pablo Moreno. Pablo is the best, he is honest and professional. He keeps me updated on the status of my repair, replacement, etc.
Anthony Akins
Dec 14, 2020
5
Awesome place! Nice people! Perfect service! He(brad)was very nice and professional from service department Torrance south bay mercedez benz dealer.
Changguo Hong
Dec 13, 2020
5
Hasan at Acura referred me Collin and he was very helpful and honest
Sachiko Degruy
Dec 12, 2020
5
Love my service advisor. He is the best! Paul always tries to save me money and help me in anyway he can. I think he should be the top service advisor at Torrance Mercedes!
Lynn Lavezzari
Dec 12, 2020
5
I had the most warm experience at this dealership. From the sales man to the financing process to signing. Lance, Ali, finance and training were all magnificent. Even the gift shop!
Rita Mims
Dec 11, 2020
5
Outstanding customer service and efficient! Frank Pedro, our service advisor, makes the process seamless and he?s extremely knowledgeable.
Madonna Deek
Dec 11, 2020
5
Frank Perri provided us with oustanding customer service. We would not take our car anywhere but Mercedes South Bay
M Deek
Dec 11, 2020
5
Satisfied of the result and to the people who assisted me of my need for my car.
Maroquino Plaza
Dec 9, 2020
5
Good service . Adviser Sonya is very helpful and nice.
Yuhua Luo
Dec 7, 2020
5
Excellent experience with the entire team, especially Monika!
GCMontgomery
Dec 6, 2020
5
Always excellent customer service! Amilcar is terrific! MSB stands behind their work!
Joe Pinto
Dec 4, 2020
5
Service was quick and efficient. The estimated time for the service was 1 1/2 hours. My car was ready on time. Pablo was friendly and thorough. All in all a very pleasant experience.
Patricia Gleason
Dec 4, 2020
5
Had a pleasant experience with Eduardo Bacilio. Hassle free !
Alex G Santos
Dec 2, 2020
5
Great customer service, clean facilities. I felt Covid safe.
Angelica Loredo
Dec 2, 2020
5
Great service I would highly recommend Frank kept me informed what’s going on with the vehicle I would highly recommend him and the dealership
Mark R Groves Sr.
Dec 1, 2020
5
My service advisor, Paul Buntukampol, is spectacular!
Ricardo Mestres
Dec 1, 2020
5
Had a great experience and Sonia is great at her job.
Maria Huesca
Nov 27, 2020
3
Messed up my alignment on my vehicle and had to take time off to get it fixed.
Benjamin Hernandez
Nov 27, 2020
5
Very happy with the purchase of this car and all the attention received from the dealer.
Dulcemoist@g
Nov 23, 2020
5
Excellent and efficient with friendly service and completeness
Michael Lazzara
Nov 23, 2020
3
I did not receive the normal warm welcome have in the past. In fact, I had to inquire about my vehicle. I seen the Attendant park my Mercedes Benz. It was sitting there for approximately, 15 minutes, so I asked, Customer Service to find out the progress of my car. That is when the Lady Servicing me came to Assist me.
Sandra Rankins
Nov 20, 2020
5
My car was due for service B. Frank Perri the service advisor was great. Made the visit and experience easy and perfect.
Reza Khajavi
Nov 20, 2020
5
My service manager, Jackie, at South By Mercedes is excellent. All the employees in the service organization are knowledgeable, helpful and respectful.
Girdie Bernard
Nov 20, 2020
5
I was pleasantly surprised that the repair cost was less than the estimate. They completed the repairs in an hour and a half with a car wash.
Stephen Waddell
Nov 18, 2020
5
It wasn?t easy to find the exact car I wanted but I?m very happy with how things turned out. Thanks to all....
Pablo Santos Salaberriborda
Nov 18, 2020
5
I needed to get an SUV and was looking at several brands. With Covid, inventory everywhere has been tight and my search went on for months. Emily Anderson at Mercedes Benz of South Bay did an excellent job keeping me up to speed with new inventory and we eventually made a deal. Very happy.
Happy Buyer
Nov 17, 2020
5
I had a pretty good experience getting my car serviced
Krishnendu Bose
Nov 17, 2020
5
My service experience was awesome April is to me the best service rep at South Bay she is very professional very attentive very informative very understanding and very thorough also the surrounding staff at South Bay is also very accommodating I will recommend South Bay to everyone.
Carolyn Jessie
Nov 14, 2020
4
It was a smooth process, I went in for a routine service an the process was easy only drawback was I was promised a loaner car but because the work would take less than two hours they said they don?t give courtesy vehicles. This was new as I always have had a courtesy car. They should have told me that when I made the appointment.
Aznif Goenjian
Nov 14, 2020
5
I just want to say I enjoyed your customer service tremendously. My service advisor, Frank Perri, was thorough about the services I needed to get my car to properly perform as long as I decided to own it. He also made sure that my car would be ready when it was time for me to pick up my vehicle. Once again, thanks for the wonderful customer service that was provided to me.
Darryl Thompson
Nov 13, 2020
1
I felt unwelcome. I went in for warranty work but did not get any explanation on the process or updates and car was not ready when I went to pick it up. Maybe rep was having a bad day but that should not be visited on the customer. I'll probably go back to the Buena Park location where I purchased the car as they are very friendly and professional.
Helena H Choi
Nov 11, 2020
5
Excellent! The repair and service performed timely, vehicle was ready as promised. Communication and cost were clear and as quoted.
Michael Preuett
Nov 9, 2020
5
Frank Perri is super. Great customer service. Goes above and beyond.
Lisa Detrick
Nov 5, 2020
5
Frank Perry was very kind and provided fast and efficient service.
Adie Courtemanche
Nov 5, 2020
5
Fantastic service. Make sure you ask for Taidy for any sprinter needs!
Robert Lykins
Nov 3, 2020
5
I brought my car for Recall item fixed. The dealer took my appointment quick and finished in the same day for making an appointment. Good service.
Tomoyuki Masuda
Nov 3, 2020
5
Had a pleasant and wonderful buying experience overall.
Patricia Gamboa
Nov 3, 2020
5
Monika Travis was amazing to work with. She was completely professional and got the deal done!
Deborah Simpson
Nov 3, 2020
5
Pablo bent over backwards to make this experience very easy. I I walked in for a repair without an appointment and walked out in an hour and a half. Thank you Pablo
Cindy Maynez-miller
Nov 3, 2020
5
Great service as usual. It’s nice to have confidence in the work that is being done on my 2005 E500.
Gay Lathrom
Nov 2, 2020
5
My service was excellent. My service was prompt . My service provider was knowledgeable
Janyce Crittenden
Nov 1, 2020
5
Tadia was very helpful in getting our problem diagnosed and getting us into a loaner car made it super simple!
Victoria Ash
Oct 31, 2020
5
Great customer service. I’ve had my car there twice, and both times they got me in and out in a reasonable amount of time. That’s important to me.
David Hochman
Oct 31, 2020
5
Provider was very professional and pretty nice and smile all the time. It was very greatful and make me so happy. Next time I will go there to get a service again. I will recommend to my friend to go there.
Sangyul Maeng
Oct 31, 2020
1
My drop off appointment was at 8:20am yesterday. The service guy, Pablo was supposed to call my husband after diagnosis. I didn’t hear anything for 6 hours so I called Pablo at 2:33pm. He called me back in 10 min said he called my husband but my husband didn’t answer. When did he call my husband? AFTER I CALLED PABLO. So Pablo FORGOT to call and started telling me that I need to replace my passenger seatbelt and need to order the parts and it takes a few days blah blah blah... First of all, he FORGOT to call us and they did NOT do anything for 6 hours and telling me that I don’t get my car back for days. The quote for replacing the passenger seatbelt or buckle is $955. I asked him WHY I don’t use passenger seat almost never but it needs to replace before driver’s side. Also I said price is ridiculous. Pablo said “BECAUSE YOUR CAR IS OLD AND DOESN’T HAVE WARRANTY” ARE YOU KIDDING ME⁈ I am calling MB headquarter customer service today. I DO NOT RECOMMEND THIS PLACE.
Hiromi Arico
Oct 30, 2020
3
They Had my car for two days when it was just supposed to be for 4 hours
Djuanique Key
Oct 30, 2020
5
Great service. Great advisor in Sonia who explained everything clearly and kept me informed through the whole process
Kathleen Behun
Oct 28, 2020
5
Great service , very accommodating! Thank you!
Michele
Oct 26, 2020
5
prompt and good service. I hope you have more loner cars since I need to rent car from rental company although I need not pay any rental fees or transportation to the rental car company.
Mariko Kobayashi
Oct 26, 2020
5
Best service and good advice from Paul P. I trusted him and will definitely go back have my car service at Mercedes-Benz of South Bay again.
Mayuree Khan
Oct 25, 2020
5
Good customer service and quality work! Jackie is my advisor and is very knowledgeable and attentive to my concerns and makes sure I am satisfied. 👍🏾 I would recommend to a friend
Susan Carr
Oct 24, 2020
5
Excellent staff and service overall - Frank Perri is a simply outstanding Service Advisor. Highly recommended dealership.
Edward Kaiser
Oct 24, 2020
5
Excellent customer service!
Chris Villarreal
Oct 24, 2020
5
April (service advisor) is a true asset to your brand. She goes over and beyond to make sure your car is fixed in a timely manner snd updates you continually throughout the process.
Edward Han
Oct 24, 2020
1
I did not like my experience at SB Mercedes. I felt I was charged a diagnostic fee for a problem I already knew I had. Also the diagnosis didn’t tell me where the issue was on my vehicle. I will take all of my family’s Mercedes to DTLA Mercedes from now on.
D'Andre Archie
Oct 23, 2020
5
Great service.. Sonia and Steve do a great job. I will be back.
Guy Spencer
Oct 23, 2020
5
If your in the market for a new or pre-owned Mercedes I would recommend you go to South Bay Mercedes. 1) Professional 2) No pressure 3) Immaculate vehicles 4) Excellent selection 5) No haggle 6) Transparency Crystal Clear 7) Just go there and ask for Doug *Tip look online have some lunch and go in make sure to say that Doug is helping you -Best
Roslyn
Oct 22, 2020
5
Emily is the best she takes care of you from the beginning till the end! Emily makes sure that you drive off in car you like!! She’s the best!! She’s helped me out 3 times and everytime I left happy! Thank you Emily !
Monica Contreras Leyva
Oct 19, 2020
5
Service Maintenance- Service consultant was so nice, she also assist on loan car that my errands be done at same time.
Lisa Dela Cruz
Oct 19, 2020
5
Brandi Lovelady has been my advisor for some time now and she’s been great! It’s been a pleasure to work with her on my vehicle’s service needs. She takes the time to insure all my concerns are addressed and keeps me informed on my car’s status throughout the process. Thanks Brandi :)
Anton da Greek
Oct 19, 2020
5
Service advisor is terrific, Sales team doesn?t even call to cancel scheduled appointments.. No follow through.
Wendy Gluckman
Oct 16, 2020
5
Had a recall on the passenger side airbag..called the dealer and made an appointment..took the car in and everything was conducted in an smooth and professional way. I was elated.
Susan Dunn
Oct 16, 2020
5
Awesome experience. I did not have any problems or issues with my service, and was provided with a loaner car as well.
Sharon McCreight
Oct 16, 2020
5
Excellent job Hayes and Anthony! The process was super smooth and easy.
D. Cook
Oct 16, 2020
5
My experience was excellent! Mercedes Benz of South Bay is the best! My sales person Wendy was professional and knowledgeable. She helped me navigate the purchase of my new car!
Terry Again
Oct 13, 2020
4
Thank you South Bay Mercedes and the Mercedes Company to fix my car?s passenger?s air bag for free and giving me a free car wash. Thanks a lot.
Nazila Modarres
Oct 13, 2020
3
Customer Service has dropped tremendously at South Bay Mercedes Benz! Used to be you own a Mercedes Benz Believing you're Somebody Special! At South Bay I was Invisible! My car could have been stolen and nobody cared! I was not exec assisted when I brought back the loaner! My car was already at the curb with the keys inside! I stood by my car for over 5 minutes not one service personnel asked if I needed help! I took my car home! The next day I get a phone call from Sonya asking if I'm ever going to pick up my car!??? Seriously! My next car Will. NOT be a Mercedes Benz Not after this Bad Experience My Car could have been stolen!!!!
Karyn Matsumoto
Oct 12, 2020
4
I brought in my car due to a message appearing on my dashboard. They kept the car the whole day and repaired the malfunction. Turns out they also inspected the car and gave me a list of things that needed further attention. I asked the service advisor to prioritize the list for my consideration and planning.
James Gadioma
Oct 12, 2020
5
Took my 2014 E350 in for an air conditioning issue. Was assigned Brad Parker as my service advisor. Brad went above and beyond and ordered a multipoint inspection which uncovered a few other significant issues that needed repair. I’m glad he was thinking of the car as a whole rather then just focusing on one item. Everything got handled smoothly under warranty. Much appreciated !
Justin S
Oct 4, 2020
5
Had a great experience at Mercedes Benz, no complaints with customer service. This may seem off-topic, I hope they consider getting rid of the tiny individual sized plastic water bottles they offer to customers and employees. Plastic is extremely damaging to the environment, and almost always ends up in landfill. I was bothered to see their employees drinking out of these bottles - i wish they would install a water filter instead, and people can bring in reusables. We must do all we can to help the environment, and this is such an easy thing to fix.
Mike
Oct 2, 2020
1
It took them 3 attempts to fix my leak and in the process chipped my new paintwork I paid $9000 for, they then refused to fix the paint. THEY ARE THE WORST MERCEDES I have ever been to.
Linda
Sep 28, 2020
2
I was looking for glc lease and found good deal on southbay benz. I submitted my info and received one of sales persons. Due to work hour, i set 6pm appointment on Friday and he agreed that. So i went there and tried to meet him based on email conv and phone convo,Luke. I waited over 20min to meet him and came to me there is no appointments. Wow. Why i went there for no appointment. Anyhow, assigned Mina who explained and helped alot during test drive. Ok. I can take till this. After test driving, they gave an offer which is much higher than what I received thru edmunds. So I showed the numbers on the edmunds and they said they can’t do business with this price. I do not know it is from southbay benz, Benz finance, or edmunds. I decided not to have a biz with them and left. They are not ready to do a truthful business and I disappointed. I do not recommend this dealer. If you are willing to do, please be prepare carefully.
KP
Sep 25, 2020
1
Poniendo más atención a los clientes
Carolina Murillo Roa
Sep 22, 2020
5
Best of the best deal I have ever visited , excellent customer service, friendly staff
Marco Al-absi
Sep 22, 2020
5
Brought my 13 year old e350 in for some warranty recall work. Was treated like I'd brought in a $100K car. Very nice experience.
Wes Louie
Sep 21, 2020
5
Great service and very knowledgeable service rep. My car was repaired in a short time. I was contacted to pick up my car in a timely manner. Overall my experience was excellent and all employees were polite and courteous.
Catherine Alonso
Sep 21, 2020
5
After a small hiccup, experience excellent customer service. Brandie excelled my expectations. She was super informative and made my first time experience here a great one. She made me feel like my business was of most importance. Ask for Brandie as your service advisor. She won?t disappoint.
Blanca Sandoval
Sep 21, 2020
5
After shopping at 4 other dealerships, I purchased my MB E 400 Cabriolet at Mercedes Benz South Bay. Every person I interacted with was friendly, professional, and provided outstanding customer service. Monika Travis, my sales person was friendly, had a lot of patience with me, answered all my questions, and was not pushy at all. I would definitely request Monika to assist you. Her manager, Luke was available and friendly answering any additional questions. . Hector in finance was a joy to work with and didn?t push additional products or services. I would recommend MB of South Bay to anyone looking for a professional, friendly, non-aggressive car purchasing experience.
Paula Boydston
Sep 18, 2020
2
The service guy Paul B. is the best. The people walking around have no clue and not helpful.
Peeku13
Sep 11, 2020
5
Always courteous and caring service. Best dealer in Los Angeles
Seiichiro Kita
Sep 11, 2020
5
Accommodating and delivered as promised!
Leonard Lee
Sep 10, 2020
5
Always kind advice with professional knowledge.
HanYoung Lee
Sep 9, 2020
5
I was pleased with the Service, friendliness and courtesy throughout the Dealership.
Sandra Rankins
Sep 7, 2020
5
Friendly reliable service
Paul Joseph Modschiedler
Sep 4, 2020
5
My representative was very knowledgeable and helpful. He even got my car washed for me.
oldster
Sep 4, 2020
5
I always get great service at this location. Brad Parker is a very helpful and a knowledgeable service advisor. This location has a great sales and service team.
Cris Alejo Blomgren
Sep 3, 2020
5
Amilcar was great and the service was in poin
Mina N Carl Adams
Aug 27, 2020
5
Brought car in for scheduled service, all OK. Service advisor Sonia Gonzalez is very professional and knows her job well
Frank Gutierrez
Aug 27, 2020
1
I had Mercedes Benz for last 30 years this was worse experience ever had with location.
Shala Morris
Aug 24, 2020
5
Sam is THEE Best !!! Very kind, he made the whole process enjoyable Thank you so much !! I am TOTALLY satisfied
Katrice Wilborn
Aug 20, 2020
5
Frank Perri is the best service person there, very knowledgeable and always fixes the problem and makes it easy for me.
Leo Elinson
Aug 17, 2020
5
♥️I’ve had 3 MB serviced there & I (LOVE) It🍾Very Professional, Kind & Staff, Management & ancillary personnel Just Sweet.♥️Thank U All, for taking care of me.♥️
Leslie Fuller
Aug 15, 2020
1
Too horrible to even waste energy to write about Did have an appointment scheduled a week ahead, hard to understand outcome, but thank goodness they aren?t the only dealers or car maintenance repair shop, I will never return
Theresa Gresham
Aug 14, 2020
5
I went to the dealership to lease the new 2020 A220, as a consumer I felt welcomed, I was greeted by everyone in the dealership, for the sales person. He was friendly, he had A big knowledge about the car, he offered Different financial solutions to meet my needs, the offer was affordable to me, I singed the contract, and the sales person walked me through all the features in the car, and made sure to get answers for all the questions I had.
gisaac23
Aug 13, 2020
5
From beginning to end, Mercedes Benz of South Bay were great. This is how it went: I showed interest in my Q7 online. Agent called me in the morning to set up afternoon appointment. Walked up to test drive and they treated my family and I liked we owned the place. Noticed that the car could use some minor touch up and they agreed to take of it for free. Purchased the vehicle. Returned for touch up work and lost a grille on the way there. They took care of it for free. The work they did and customer service will bring me back someday to by from them again.
Jose Gonzalez
Aug 13, 2020
5
I went to the dealership to lease the new 2020 A220, as a consumer I felt welcomed, I was greeted by everyone in the dealership, for the sales person. He was friendly, he had A big knowledge about the car, he offered Different financial solutions to meet my needs, the offer was affordable to me, I singed the contract, and the sales person walked me through all the features in the car, and made sure to get answers for all the questions I had.
George Isaac
Aug 13, 2020
5
Mercedes Benz of South Bay always gives me the best customer service from its dedicated employees. Frank Perri has excellent communication skills and made sure he took care of my car when it was brought in for servicing. I would 100% recommend this dealer to everybody !
Jenn Chinwe
Aug 12, 2020
5
Took my car in for Service A....Frank was the service rep. He arranged for a loaner car and was totally into customer service. Best I have ever had at South Bay
Currahee1
Aug 11, 2020
1
Fraudulent service center, car is with in warranty and they gave me a bill for over 2000. They will not service my car under warranty.
Lauren
Aug 10, 2020
5
Was hesitant to take my car in for routine maintenance b/c of COVID restrictions but finally did. SBMB does a great job at keeping their customers happy and feeling comfortable. My service rep Paul B is always very professional and discusses everything. He and everyone else there, is very friendly and caring about your needs. I definitely recommend SBMB for sales and service.
Patti Thomson
Aug 7, 2020
5
It’s my go to for certain parts and oils. Great customer service.
Dcat Boroff
Aug 7, 2020
5
Jacky my service advisor is top notch! Very friendly and professional. The service is fast and I would recommend South Bay for any Mercedes service!
Benvie Manuia Matua
Aug 3, 2020
5
Jacqlyn Mohl took very good car of me and was very knowledgeable about my AMG GTS. She was very professional and efficient and I appreciate that because I hate waiting around.
Calvin Chang
Jul 29, 2020
5
They are detailed, they will not do any work to your car unless they can verify the problem.
Sheree Franklin
Jul 27, 2020
5
Emily was an absolute delight to work with! Although my purchase was small, she treated me as if I was buying a high dollar Mercedes! My mother was with me and instantly adored her. You are lucky to have a dedicated employee such as Emily. Please add this to her employee file. She has earned a customer for life!
Wayne C. Mullarkey
Jul 23, 2020
5
I purchase my ist Mercedes from South Bay over 10 years ago.I was very pleased with my prior salesman who is still with the company after 20 plus years,However, he was not available, so Hayes MCMillan took extra good care of my request, My Finance person was pleasant and knowledgeable.As of now, I am pleased with my birthday gift to me.,
Patricia Kelley
Jul 21, 2020
5
My Mercedes-Benz of South Bay experience has always been very favorable. They’ve always addressed all of my needs and concerns. Thank you Frank Perri for all of your attentiveness.
Lynelle Ali
Jul 17, 2020
5
Mercedes-Benz of South Bay took very good care of me. They were very polite and attentive. I purchased my first Benz there, and I am very pleased. Cordell McDonald is a great salesman, and very knowledgeable. He is very good at what he does. Ty in finance was very pleasant and also very knowledgeable and good at what he does. Thank you guys for everything. I’m a happy camper.
Kimmy Kim
Jul 15, 2020
5
I had to take my car in for overdue service. The Person who assisted me was extremely well-mannered (sorry! Forgot his name). I was 25 min late for my scheduled app’t but it was not an issue. Waiting room had only about 5-6 chairs which were spaced a safe distance apart. Signs said the area was sanitized 2x daily. From the waiting room I could see that, besides washing my car, they also sanitized and disinfected the cars before returning them to the owners. I was impressed!
Debra Camilli
Jul 15, 2020
5
The salesman made me comfortable when I bought a car.
John Hong
Jul 14, 2020
5
My service professional Brad Parker has taken care of my car for the past two years. He has always gone above and beyond to make my service experiences smooth and without any hiccups. Great ambassador for South Bay Mercedes Benz. Thanks Brad!
M Wayne Metcalf
Jul 8, 2020
5
Service was easy and quickly completed in 2 hours.
Kyra Waldron
Jul 8, 2020
4
This Gentlemen showed the best salesmanship I've seen in a long time. He very knowledgeable about his skills and profession at This Dealership. Mr. Hayes is definitely an asset to your business.
memyselfandI
Jul 2, 2020
5
Smooth service with help from Mercedes South Bay staff.
Maureen Luk
Jul 2, 2020
5
I recently leased an A-220 and the process went as smoothly as one might imagine. Wendy was great in helping me through the steps regarding my lease. This is my 6th leased car at South Bay and I am sure there will be many more in the future.
Steven Stratos
Jul 1, 2020
5
Great services and they provided me a rental car for free
Joann Amaral
Jul 1, 2020
5
Frank in the service department is very professional and very knowledgeable. I will give 100 stars for his level of customer service.
Sachia Juneau
Jun 30, 2020
5
Brad Parker is the Best that is why after leasing a BMW we came back to Mercedes of South Bay.
Linda Cote
Jun 26, 2020
5
Sam is very good on handling the sales and very proffesional
Emi Tersaratna
Jun 25, 2020
5
Very good service, nice customer care, I will be back Next time Thanks.
Nam Lee
Jun 17, 2020
5
I just recently got recall service&service advisor Amlicar was great, knowledgeable,kind& cool;)I like going there with my family, sales agent James is the best! They are treating us as one of family members. Before they were serving donuts but they do not have now&hot chocolate needs to replace&Needs contain real milk Service is 10+
Д. Гантуяа
Jun 13, 2020
3
We purchased a used Mercedes Benz. Excited to have all the bells and whistles on the low mileage 2019. But it has spent more time in the shop than on the road. The CPO missed a loose Strut and a fractured wheel. Fingers crossed it will be perfect next week. Great people at the dealership are taking care of it now. Wonder what else will show up...
Christy Kitto
Jun 12, 2020
1
Fmj me Mimi Sandusky, and hsumthe
Matt Cuenca
Jun 11, 2020
5
Friendly, courteous service. Kept me informed on the repair and worked to get me the best price possible for the repair. I have been a customer for over 10 years and I always receive great service.
Dick Sauer
Jun 9, 2020
5
I brought my new GLS in to replace an interior part and to upgrade software. I did not have an appointment but they did the service and I received a loaner.
JGraceF
Jun 8, 2020
5
The sales person named Emily at the dealership was the best she was caring about our needs and at the end she gave us the best price.
Joshua Shamoilia
Jun 8, 2020
5
Babak got me in easy and exactly when I needed it. Got a great service and new tires. Thanks. I highly recommend Mercedes Southbay.
Gabriele Adams
Jun 5, 2020
5
Great efficient effective service staff were helpful and accommodating
Anthony Davis
Jun 2, 2020
4
My 2006 E350 had a OBD connection problem, made it unable to pass smoke test. My service advisor, Paul has tried very hard to get it fixed, but the technician doing the repair was a little sloppy, did not fix it properly the first time, but did fix it the second time. I am happy it got fixed, it was not a simple problem .
Te Peng
May 29, 2020
5
South Bay was exceptional. Very easy to buy a car and very supportive in the process. We came from Fletcher Jones where we had a completely different experience
Sean Dixon
May 29, 2020
5
As usual, Paul Buntukampol my service advisor was excellent! He immediately took my S560 for service and my car was ready in less than an hour!! Thank you Paul.
Sergio Minassi
May 25, 2020
5
My service rep was the best! Completely understood my car's issue which was hard to identify and was patient and helpful in determining what needed to be done. Will definitely request him again.
Kyra Waldron
May 21, 2020
5
Every person I came in contact with was very hospitable, knowledgeable and made sure my visit was comfortable and safe during this COVID-19 period. I bought a new GLE and it is beautiful! Thank you to Aly, Monika and Ty.
Marina M Martinez
May 18, 2020
5
As always my experience was good. I have a wonderful service rep, he's always informative regarding any current and possible upcoming services my car may need. Thank you, Frank Perri.
Cheryl Hughes
May 18, 2020
5
Sam Sourial is an amazing sales person. He already knew what I was looking for and had it ready to test drive. Quick approval and quick paperwork. Fastest I ever bought a car! Highly recommend Sam Sourial and MB of South Bay!
Basem Guirgis
May 15, 2020
5
Friendly, attentive service! Highly recommended!
Eva Varro Int'l
May 12, 2020
5
Paul provided clear information about service appointment.
Shirley Roberts
May 8, 2020
5
The service was great and the advisor was pleasant and understanding
Keri Carter Valentine
May 7, 2020
5
Great service manager Paul. Always takes care of our MB needs. Thanks Paul
ludwig c zelt
May 6, 2020
5
Frank Perri in Service is excellent! He listened and provided info and actions to help keep my car in proper working order
Elaine Knauf
May 6, 2020
5
Caring and friendly. Thanks
Vinod Patel
May 1, 2020
5
Pickup and delivery service to my house was impressive, efficient and greatly appreciated.
Michael Shen
Apr 30, 2020
5
Collin Flores is an amazing salesman! He helped me find my 2019 GLC 350e and made my experience 10/10. The whole process was amazing and very quick. I didn’t have to wait at all because Collin had everything ready so the process was so quick and easy! If you’re thinking about a Mercedes go see Collin Flores!!
Mackenna Tippin
Apr 27, 2020
5
My service counselor was very considerate and took time to address my concerns
Delia Aguimatang Abiva
Apr 27, 2020
5
I have purchased 2 vehicles from this dealership in the past. They have always been very helpful and professional. I would recommend them to my family and friends.
CHERYL JONES
Apr 24, 2020
4
Great Job to Mercedes Benz of South Bay! There was not pressured sales tactics or a lack of Integrity at this dealership. This dealership provided good quality service from the sales department to the finance department to explain everything for a smooth transaction. I live in another state and the car is being shipped out to me today. The only constructive criticism for the company as advice for improvement is to select employees that fit the culture of the client they are servicing since it is harder to understand a person that possesses both a culture and language barrier. So just fit the right employee to the right client with a cultural perspective in mind.
Kevin Dill
Apr 15, 2020
5
Love the Service Department. They will go an EXTRA MILE to make sure you are completely satisfied. Tidy and Sam are awesome
Sandeep Gill
Apr 14, 2020
5
Best experience you can expect from MB and the staff Sam and Tidie are aaesome to work with. They wentvover and beyond to make sure my service experience was A I will be back soon. If you want best Mercedes has to offer fo see Sam n his team.
Sandeep Gill
Apr 14, 2020
5
It was great and fast! From my first call setting up the service time picking up the car, everyone was very professional. The lady I spoke to on the phone was very pleasant. When I dropped of the car it was very quick and got the car back before it was promised which was great. The porter to brought me my car was very friendly and again, professional. First time getting our vehicle serviced at this facility but not the last. Thank you.
Siu Wong
Apr 8, 2020
5
Very prompt service to get my smog check done in an hour.
Janice Dorn
Apr 8, 2020
5
Great dealership. Friendly Service advisors. Car serviced and delivered as promised.
Marilyn Greer-katherman
Apr 7, 2020
5
Daniel was pleasure to work with during these difficult times
Louis Rich
Apr 7, 2020
5
Frank is honest and transparent. His advice on my car makes me feel like he has my best interest and safety at heart. The entire service department is friendly and professional. I?ll be a customer for life.
Tracy Hall
Apr 6, 2020
5
Eduardo sold me the car. He positive energy, friendliness, knowledge and most of all genuine approach made a difference. I have purchased several cars in the past, and this time it was a very pleasant experience.
Nora Jordan
Apr 4, 2020
5
Southbay HAS BEEN GREAT AND I APPRECIATE THE STAFF
Felicia Norwood
Apr 4, 2020
5
Frank Perri is an outstanding Service Consultant. He is extremely detailed and has your best interest for your vehicle at heart. You will actually learn about your specific service needs.
Felicia Brown
Apr 2, 2020
5
This was a very pleasant experience during the this unprecedented time. Kudos, to our Sales Person, Daniel Alexander-DeSouza, Wil Silva, Ty Woods and of course Aly Sewani. What a fantastic team!
Treslyn Williams
Mar 31, 2020
5
From my first interaction with Daniel at Mercedes Benz South Bay through the entire process, the whole experience was an absolute pleasure. There was no pressure to buy at all and he couldn?t have been more available or accommodating to me and my needs for a vehicle. Daniel introduced me to all of the key stakeholders at the dealership who would be helping me - in finance as well as the manager of the dealership and the head of service, should I ever need anything down the road. He was professional, friendly, personable and a great brand ambassador for the company. If I had a business, I would certainly hire Daniel!
Julie Mulholland
Mar 31, 2020
5
My experience at Mercedes-Benz of South Bay has always been great. I appreciate the excellent customer service and professionalism by the entire staff.
Charles Nelson
Mar 30, 2020
5
Amilican is the best. He always makes sure to provide the best service and my car is maintenance perfectly.
Susan
Mar 30, 2020
5
My service advisor Amlicar was very courteous and professional, took time to listen to me when I brought my suv in for service and called me as soon as my car was ready. Very nice dealership! Friendly, courteous and professional crew. Right from when you drive up to when you leave every one there made sure I was taken care of. Thanks South Bay Mercedes Benz.
Vineeta Rupani
Mar 27, 2020
5
Sonia , give me a good and fast service for my car
Jose Garcia Gonzalez
Mar 23, 2020
5
I would gladly recommend my friends to see Mina Bekhit for their next Mercedes. He was very helpful a pleasure to talk with.
William Schaff
Mar 19, 2020
5
Frank Perri is always very helpful. He takes care if always getting me in and out quickly and providing me a loaner. He is easy to get a hold of and is knowledgeable about his cars.
Leslie Chiongbian-Lee
Mar 16, 2020
5
Jackie was super friendly. She got to me right away. I will use her from now on!!!
Celia Sisson
Mar 16, 2020
1
Rude, false information , Miss communication and did not help me not cared about my car and I purchased it from their facility
Toni Wilson
Mar 2, 2020
5
Very happy with with services specially with Natali she was very helpful in explained the repair issues on my E300. Thank you Natalia
Gloria Benamor
Feb 22, 2020
5
awesome place I recommend!call me Jerry's towing company 310-982-0422 for all your towing need 24hrs flat bed tow truck
Jerry's Towing
Feb 18, 2020
1
Received poor customer service on 2/13/2020. My car’s remote was not working properly ( mind you new battery replaced by South Bay MercedesBenz less than 2 weeks) I stopped in on my way to work to see if they could find out what the problem was? I was greeted by a gentleman that I guess works in the service department who was extremely Rude and Unprofessional. It was 7 am so, I guess perhaps it was to earlY for him and he hasn’t had his morning coffee. I was told since I didn’t have an appointment I would have to wait. That was ok with me because I was nervous driving the car. I was shortly seen by my usual advisor and was promptly told that I couldn’t be given a loaner car because he didn’t have any. I never said that I wanted a loaner. I only wanted the car to be looked at to see if there was some sort of electrical problem. I was told that the could look at the car and do a diagnostic test but it would take 2 hours. I said sure. I will call the Office to let them know what’s going on and I will be in later in the day. Well my 2 hour wait turned into 4.5. I was a bit upset because I felt that since they weren’t making any money off me I was being treated poorly. Well I had already pay for such service work because when I purchased the car in April 2017 I purchased the 5 Star Maintenance plan. So, it wasn’t like they were working on my car for free. Nevertheless, this experience left a bitter taste in my mouth and without a doubt I will make the drive to Beverly Hills where I purchased the car. I used South Bay because they are minutes away from where I live and in the past the service was 6 star. I repeat I feel like because I have the 5 star maintenance plan and I not spending any money my service & treatment is Sub Par
Wendy Wynter White Reed
Feb 15, 2020
5
Their attention to detail and making my buying experience was amazing. Everyone there was so kind and courteous. Big thanks to Mina Behkit he was so amazing!!
Sandee Pugliese
Feb 8, 2020
5
Quick and knowledgeable service
Antony Rancic
Feb 7, 2020
5
I highly recommend this place especially the service department Frank Perri is not only very knowledgeable but helpful and really goes all out for you.
Chris Naidu
Feb 5, 2020
5
Spectacular experience with Lawrence and the fine staff at SB Mercedes in Torrance. They were informative, accommodating, and above all very personable. For anyone remotely considering buying a new car I highly recommend checking them out. You won’t be disappointed.
Grant Hafer
Feb 4, 2020
5
Natalie is always very courteous and helpful when checking in for my service visits. Even at the crack of dawn. 😍
Sue Yates
Feb 2, 2020
5
Excellent service, customer service representatives Eddie Hanna has an excellent interpersonal communication with customer.
Sonia Antoun
Jan 31, 2020
1
Very poor management . Care less employees and managers .... stay away from this dealer ..
Carlo Aghakhani
Jan 30, 2020
5
I was really pleased with the Service Dept the loaner and subsequent pick up of my vehicle Very Good
Marshall King
Jan 27, 2020
5
Excellent customer service and my advisor April Stewart is the best
Sharon Smith
Jan 23, 2020
1
HIGHWAY ROBBERY. Took my SL63 in for an estimate. I was told it would be close to $17,000 to fix an engine problem. Yep. You read that right. Had the car towed elsewhere. It was fixed for less than $5000. I wish I would say this was an isolated incident. The woman in service I have now worked with twice (I’ll spare her the embarrassment by not using her name), is incompetent. Rarely answers her phone, was never there when I dropped the car off in the past or picked it back up (she’s always “at lunch” and I had follow up repeatedly just to get information). She also couldn’t explain how this engine problem had happened when I had paid $3500 for a full service check of the vehicle less than a year ago and the car had been driven less than 50 miles since then. Scheduled a pickup day and time after the expensive “check up,” and was told it came with car wash. She forgot to schedule it. All around, absurdly overpriced, tedious, and unprofessional. I will never bring a vehicle here again, and would strongly urge other Mercedes owners to look elsewhere for service needs.
Tracey Colvin
Jan 22, 2020
5
Amical Mejia GREAT Service
Rosalind Harris
Jan 22, 2020
5
All I can say is that they take good care of my car and I was satisfied of the result thank you very much Mercedes Benz of south bay
Maroquino Plaza
Jan 21, 2020
5
They are awesome!! Thanks for you assistance 🤜
Loreine Lopez
Jan 21, 2020
5
Great service love our new car thank you again the staff was very professional and provided us a nice selection of cars.
Floyd Bocox
Jan 18, 2020
5
I’ve always had a great experience at Mercedes-Benz South Bay. Frank Perry is the man and has always taken great care of myself, and my car.
Heidi Moneymaker
Jan 15, 2020
5
Amazing staff and friendly. Thank you so much for my purchase, I love it.
Fadi Awed
Jan 4, 2020
5
First class customer service!
Sachia Juneau
Jan 1, 2020
5
Great Service and knowledgable team. Service adviser was courteous and stayed in contact with me for updates. Definitely recommended to service your Mercedes Benz there
Maiko Davidsz
Dec 30, 2019
5
Friendly and patient customer service representatives.
Kimberly Green-Russell
Dec 18, 2019
5
The staff of MBZ of South Bay provides great service. April, my service advisor is just amazing. She goes above and beyond to help. She is professional, very knowledgeable, efficient and the kindest person you’ll ever meet. Thank you SB MBZ!
Elizabeth Lee
Dec 13, 2019
5
Helpful staff thank you card from my service rep. Took the time to explain my service warranty
Tammy Hendrix
Dec 12, 2019
1
Worst experience I have ever had at a Mercedes dealership and I’ve been a customer at three. Promises a every level but absolutely no follow through. Go ANY place else!!
Karen Francis Marsilio
Dec 10, 2019
5
Jacqlyn Mohl always takes care of my car needs. She makes me feel like family. She pays attention to details and always remember exactly what I need and takes care of it immediately. Thanks Jackie
Dilojan Abayaratna
Dec 10, 2019
5
Their service and selection is awesome!
M.d. Conley
Dec 9, 2019
5
5Star , April excellent Job.just walk in she accommodate me . I highly recommend her , again excellent service.👍👍👍👍👍
Esper Torres
Dec 6, 2019
5
I am very pleased with your services. I really appreciate it. Thank you for being so motivated and I recommend everyone to be your costume.
Lusine Pilosyan
Dec 5, 2019
5
My salesperson Alberto was excellent. Ray the Sales Manager handled a issue I had with ease. Hector the finance director was great. He made the transaction smooth as possible. I would highly recommend this dealership and sales team- Alberto, Ray and Hector
Freddie F Gonzales
Dec 4, 2019
5
That if you are going to buy a Benz get it from South Bay
Forrest Washington
Dec 2, 2019
1
If you’re used to receiving excellent service then this may not be the place you come to expect that. Picked up my car, on a rainy day mind you, after having all four of my tires replaced. I did not expect a full wash or even half a wash. What I did expect was for the techs to wipe, scrub, wash away the white grease from my rims and new tires. Furthermore, I expected my service advisor to notice that before handing me my keys. I refused my car and they cleaned my tires but why do I need to request it??
Aronna Hope
Nov 28, 2019
5
I had the BEST experience at Mercedes South Bay in all my decades of leasing. I inquired about a car through the website and was connected with Emily Anderson. She was eager to help, and her professionalism and kindness lead the way. I had visited multiple dealers in Southern California and this was by far the best. I will DEFINITELY be back, and will be recommending this dealership above all others. Thank you Emily! <3
Jessica Locke
Nov 26, 2019
5
Michael Amos was the best sales/leasing agent I have ever worked with. He made the dreaded, "It time to get a new car" a fast, fun experience. The support staff was also excellent. And best of all, I love my new SUV!
Adele Healy
Nov 24, 2019
5
They treated me like a "local" in handling my tire/wheel emergency when I was 110 miles from my home dealership. Frank was an outstanding advocate and got me out of the shop and on to my meeting in Wilmington with time to spare. Thank you. I'll handle my next service appointment in conjunction with a visit to my company headquarters.
Warren Franks
Nov 22, 2019
5
Good service associate, she was very helpful.
Anjali Prasad
Nov 22, 2019
5
MERCEDES BENZ of South Bay is the best car dealership in town. I’m very satisfied with their fast service. Employees are nice, helpful and very professional (especially April Stewart and Linda). They’re friendly & patient, always treat their clients like a VIP. Fast, friendly, quick and efficient service. Cars are nice, dependable and the price is right and very affordable. The place is very clean and has comfortable couches at the lobby to wait. While you are there & you are waiting for your car to get a thorough check up & maintenance service, there are different kinds of free snacks , doughnuts, healthy breakfast bars, chips, fruit, bottled water and Starbucks Coffee to enjoy. Also after they checked or fixed the car they wash your car. You will leave the place with a nice, shiny clean vehicle. Clients are happy & satisfaction is guaranteed. I only deal with the best! I’m a happy customer & I always recommend this place to anyone who wants to come and buy a good quality new or used car. THANK YOU FOR THE EXCELLENT SERVICE! Virginia
Virgie Chan Tougas
Nov 19, 2019
5
They are always quick and easy. Sonia is the best!
Leslie Hunt Carlin
Nov 18, 2019
5
Eric was amazing. Very knowledgeable and got us the best deal on a car. All the staff there are very kind and helpful. Highly recommend this dealership.
Chris Gallardo
Nov 15, 2019
5
I have always received impeccable service from Brad Parker, he takes care of me and ensures that my car(s) have been well maintained. Eric Ordonez is my go-to sales guy who continuously makes my buying decisions easy. This dealership is more like family!
Deborah Banks
Nov 14, 2019
1
Nothing is worse than having promises made in the sales process and then the dealership and the employees ignore your follow up. I bought my car 2 weeks ago and am owed $752.76 yet no one returns my calls to see how I get my money. 3 cars bought in 7 years. NEVER AGAIN
Steven Cohen
Nov 8, 2019
5
Great experience! Collin spent a lot of time explaining how to use the features inside the car and was a tremendous help. He made everything feel relaxed and all went smoothly. What a gem!
Sharon Gold Hersch
Nov 7, 2019
5
Excellent service. Daniel is very helpful, very knowledgeable 👍
Luz Cacho Holloway
Nov 5, 2019
5
The shopping was ideal. I came in for a particular car but was shown a better deal for myself. The financing department was quick as I picked the Additional insurances I was offered. Our salesperson was Emily. She was energetic and knowledgeable. She was very thorough with explaining the car's features and invited us back for a review and Questions we encountered during the first several days of ownership. I felt they were honest and caring. The no haggle pricing was perfect for me because they showed what they were taking off from the beginning and I didn't have to ask. I would definitely recommend this dealership and Emily for your new or used...I bought used... car needs. Thank you for your help!
Mike Stassi
Oct 15, 2019
2
My MBEnZ GLE is 2018 with 22000 plus mileage. I went for service due to a noise when breaking. There was no warning light noted on my dashboard. I brought it to MBEnZ SB to check (dashboard warning light for service or for anything was not on dashboard). The break pads are worn out and metal to metal. This is factory defect. My expectation of MBEnZ brake pads are longer than that. I have to pay for the parts to replace a worn out metal to metal brake pad in less than 2 years and 22000 mileage. Quality improvement is needed on MBEnZ break pads!!!
Estavillo
Oct 9, 2019
5
Wonderful staff Courteous sales people Good snacks n coffee Clean n fresh
Rose Bradish
Oct 3, 2019
1
In August I got my 5th Mercedes from this dealership and what a bad, bad, bad experience. They don't care at all (not at all) about their customers. I won't rant here... I've taken it up with a few sales managers at the dealership - but they don't care either. I've been a loyal customer for 15+ years - but apparently that means nothing to this company. I wouldn't recommend them - and in fact I would STRONGLY recommend AGAINST them. So totally dissatisfied. Two thumbs DOWN👎👎
Janet Westergaard
Sep 27, 2019
1
I DROVE FOR AN HOUR TO PURCHASE A C450 CPO AND I ASKED THE SALES MAN TO MAKE SURE ALL THE PAPERWORK IS READY BECAUSE I SUBMITTED MY INFORMATION EARLY IN THE MORNING. I GOT THERE AT 7PM THINKING ILL BE IN AND OUT MAX IN AN HOUR. BOY I WAS WRONG. NOTHING WAS DONE, TOOK THE CAR ON A TEST DRIVE AND AFTER WE CAME BACK I STARTED CHECKING THE VEHICLE, THE SEAT WAS BROKEN THE TRUNK RELEASE BUTTON WAS ALSO BROKEN, THE MANAGER ALI WANTED TO SCREW ME BY A 500$ LESS ON MY TRADE IN, ABSOLUTELY NO COMMUNICATIONS BETWEEN EACH OTHER OR MAYBE THEY TRYING TO PLAY ME...AFTER 3 HOURS OF BATTLING TO GET THE DEAL THAT WE AGREED ON OVER THE PHONE AND I GOT UP AND LEFT THE DEALERSHIP AND THEY FOLLOWED OUTSIDE SAYING OK WE WILL HONOR THE 500$ ALLOWANCE ON MY TRADE I FINALLY SIGNED THE PAPERWORK. WHEN IM ABOUT TO LEAVE I ALSO NOTICED THAT SD CARD WAS MISSING FOR THE NAVIGATION SO I ASKED ERIC ORDONEZ ABOUT IT SAID DONT WORRY I WILL MAIL YOU ONE.ITS BEEN ALMOST 3 WEEKS AND NO SD CARD YET...MY CAR HAD TO STAY FOR 5 DAYS AFTER I PURCHASED IT IN THE SERVICE DEPT AT MERCEDES BENZ OF ONTARIO SO THEY CAN FIX THE BROKEN SEAT AND TRUNK RELEASE BUTTON..WORST EXPERIENCE EVER. I COMPLAINED TO THE DEALERSHIP AND NO ONE EVEN CALLED ME OVER A WEEK. I WILL NEVER BUY A CAR FROM SOUTH BAY BENZ EVER AGAIN.
Albert Aboujaoude
Sep 22, 2019
5
The service you expect from a Mercedes dealership excellent!
Willard J. Brown
Sep 20, 2019
5
Brad has always been extremely helpful.
Robert Sadeghi
Sep 16, 2019
5
Very professional personnel.. Comfortable environment.
Carlton Futch
Sep 16, 2019
1
My experience with the service representative, Brad Parker was not pleasant. Since it was my first visit, I did not know how things are handled there. I waited over 5 hours in the lobby to find out that my car will not be available to me until later that afternoon. I was there from 7:30 a.m. till 1:00 p.m. and I had to confront Brad before he let me know that he will call me to tell me when my car will be ready for pick up. I went to him 4 times to find out the status of my car and when it will be available. He always answered me with "I don't know". He made me wait in the lobby and said he will check on it to let me know but never came back to tell me. He seemed more preoccupied with other things in his computer than to help me. I watched what he was doing in his computer and noticed what he was doing did not look like it was work related. He appeared to have a big stack of paper on his desk but I did not see him touch any of them while I was there. This is true to the Sales team as well. I wanted to test drive a couple of their cars because I wanted to buy a new one. I was told by the Sales Guy that he will not be there on Monday to help me but he will ask someone else to do it for him. I went there and I was told he did not call anyone. His name is Yohan. Did not get his last name. I waited a while but was told that Yohan did not call anyone to cover for him. I have owned Mercedes-Benz (MB) cars and been driving them for over 20 years. I have always taken my car to get serviced where I bought my car at but never experienced such a terrible thing until I went to MB of South Bay. I am afraid that if this is the way they treated me on my first visit, I wonder how they will treat me in the future if I buy my car there. The staff there need training in customer service. Sorry I usually don't give unpleasant reviews but I have to do this. I will not recommend Mercedes-Benz of South Bay to anyone.
Erlinda Stone
Sep 11, 2019
5
Great place and a good Sales team
Peter Schoor
Sep 10, 2019
5
I had another awesome experience at South Bay Mercedes. Sonia was on point and took great care of me. Also, shout out to Mike for his awesome personality during our transport. Great dealership. I'm always satisfied here.
Gee Renee
Sep 6, 2019
5
I would like to say that they are very honest and courteous and they give us the best deal then any other Mercedes-Benz dealer we are very happy that we got our car from them. Erin rice was our sales person he is great.
Maj Sa
Sep 2, 2019
5
made my day with a Maserati ghibli
Cash Brown
Aug 23, 2019
5
Marc was the best! He patiently helped my daughter get into the right car. He helped us figure out what would be best and find a used car with very low mileage, great ratings and within our budget. Although we met him at the Ford store down the street, he was able to pull from the inventory there. We went to the Ford store on our first day of shopping, then visited two other dealerships where the other sales people made us feel like we were unimportant. So we went back to Marc. The other staff were welcoming, and the finance manager was efficient, accurate and personable. The car was in great condition having been thoroughly inspected and detailed. Thank you for a great experience!
Susan Addleman
Aug 21, 2019
5
My advisor was great she listened and explained when I had questions. She called when I left a phone message in a timely time frame.
Clarice Thompson
Aug 12, 2019
5
My salesperson, Emily, did a fantastic job finding me the right vehicle that met my wish list. I luv my new GLE350!
Deborah Pryor
Jul 31, 2019
5
I recommend Mercedes Benz of South Bay for their service, professionalism and human connection with customers. They make you feel important and appreciated. Kindness and positive attitude toward customers is now only expected but actually given. I’ve been getting all my cars there since 1999.
Bettye Johnson
Jul 24, 2019
5
Courteous, thoughtful, and helpful sales staff. Stress-free car buying xperience
Michael Croft
Jul 20, 2019
5
Get it right for the weekend 💯
Alonzo Fisher
Jul 19, 2019
5
My service advisor, Sonia, is the Best :) She is very friendly & always goes out of her way to ensure quality services for all my Mercedes the past 15 years!!
Paul Tran
Jul 5, 2019
5
Kinda of an Oxymoron ..real people that you can talk to looking to make things work for me at a car dealership ...
Ruben Mendez
Jul 2, 2019
5
I was having problems with my transmission jerking in 3rd gear. I made an appointment with Torrance Mercedes and was given a loaner. I was given an estimate on when I would hear from them and it was pretty accurate. I was contacted in a couple days and was told my auxiliary pump went out and was given an estimated time my vehicle would be ready. The problem was fixed and at my promised time. The staff was very professional and provided the up most customer satisfaction. Thank you for making my experience smooth. Thank God for extended warranties!!!!!
Sunshine675
Jun 27, 2019
5
I called to make an appoints and was informed about the process Took the car in and got a ride home Car was ready when promised They checked everything, put air in the tires, a new battery in the key and washed the car all for no charge!
Jimmattor
Jun 24, 2019
5
Quick and efficient service advisers.
Henry McClain
Jun 17, 2019
5
Excellent customer service and very knowledgeable.
Berna Neal
Jun 11, 2019
5
I ordered my new Mercedes A220 from Mercedes-Benz of South Bay. Gary Schwartz and Karol Powers were both extremely helpful and kept me informed about the progress of the order, and Karol took good care of me when I went in to test drive the model and order the car and when the car was delivered and I completed the purchase. I would definitely recommend their thorough and friendly service.
Jane Lofton
Jun 10, 2019
5
I wanted to take the time to express my gratitude to James Hang for making something that is usually such a stressful experience into a comfortable one. Mr. Hwang went above and beyond in his customer service. Not only did he make me feel comfortable and informed, but he also made my parents comfortable too. He was extremely professional in his demeanor and I will definitely be recommending him to friends and family interested in a great car-buying experience.
New Mercedes
Jun 10, 2019
1
The Service Department is awful.
Grant Mogford
Jun 8, 2019
5
Working with Frank as my service advisor is always something I look forward to. He’s so understanding and wonderful and I always get great service!
Lily Hamblin
Jun 7, 2019
1
-5 stars Mercedes Benz of South Bay is an embarrassment to the brand of Mercedes Benz. Babak Vahedi is a so call service rep let me tell you about this guy, he made an appointment with my insurance Co. and when I brought my car to him he didn’t even had the part my car needed, he wouldn’t even shake my hand after he wrote the paperwork I had to extend my arm and hand and shake his. After a second appointment the following week and all of the service was done a (new windshield) they informed me that they wouldn’t be taking my $500.00 deductible they needed the whole amount and they wouldn’t work with my insurance company to resolve this issue so they kept my car hostage for six days until I was able to pay the whole amount. Going back to Mr Vahedi he wanted to charge me $200.00 for a simple reset in the system so the message change the battery fob will reset it self.
Rodolfo Valle
Jun 2, 2019
5
My gal here is Sonia she is awesome 🙏🏻🇺🇸💕
Sally McDonald Steele
May 29, 2019
5
Aaron Rice is an amazing sales person. He already knew what I was looking for and had it ready to test drive. Quick approval and quick paperwork. Fastest I ever bought a car! Highly recommend Aaron and MB of South Bay!
Gen Arterberry
May 26, 2019
5
Cardell and Ms. Liz was very outstanding. My experience with the Mercedes dealer was super fantastic. They really took care of me. My opinion they both deserve a 10+ outstanding job well done. This is how you are supposed to be treated as a customer. I’m a Happy Mercedes Benz owner. Robert La Vasser
Robert La Vasser
May 25, 2019
5
The sale rep. is really helpful, low key, no stress or oversale. Excellent services, large selections, great pricings. Colli n Flores is my sale rep., extremely helpful to meet my needs.
Wai Lee
May 21, 2019
5
Taidy is the best service rep at MB of South Bay! Great customer service skills. She was such a pleasure to work with while my car was getting serviced.
Shelly Farr
May 17, 2019
5
I would like to express my appreciation and gratitude to all of the employees that interact with me Thank you all From the service manager to the assistant service manager to my service advisor to porters and to Jason in the parts department everyone is incredible and they treat me like a family member and even though I purchased my vehicle at Southbay of Mercedes Benz and I moved to San Francisco I still take my vehicle to them for service they are incredibly awesome, caring and compassionate and they are all incredible human beings Thank you always
Gary Green
May 10, 2019
5
The service and staff, thank you for everything, Kudos!!!! A very special THANKS to Cordell McDonald, God Bless You!!!!!
Anita Burkhardt
May 9, 2019
5
great service by very kind people.
Inwon Joyce Jo
May 7, 2019
5
Friendly staff and service time is good.
Cynthia Meekins
Apr 13, 2019
5
Efficient, quality service.
Peter Leidl
Apr 4, 2019
5
Great place to pick up awesome rides
Hoang Anh Tuan
Apr 3, 2019
5
Quick and very helpful
BigWorm
Apr 3, 2019
5
The salesman, Mr Colin Flores was extremely knowledgeable and very professional. He made the car buying experience pleasurable.
Mrscungil
Apr 2, 2019
5
service, satisfaction, Mr Frank Perry in parts service, was outstanding greatfuly and professional.
Alexander Bloom
Apr 1, 2019
1
Completely disreputable dealership. Very disappointed in the service, especially the general manager.
Kim Reynolds
Mar 23, 2019
5
Great and fast service! Took my car in to get battery replaced service was quick and thorough, service guy communicated everything well so I wasn’t sitting around waiting,!
Meghan Leonard
Mar 15, 2019
1
Hell no! Jackie promised us 20% of our services! We got $150.00 off $1900.00 service with two tires. The tires she told us we could only get from Mercedes? Really, I checked I could have got them installed for $125.00 cheaper! I called the service manager Kevin Begane for help, he told me he was going to play back the phone recording and bring her in and call me back. No call back! Last time I bring my car to Mercedes of South Bay
Joe Salzetti
Mar 8, 2019
5
Great prompt and courteous service. I would highly recommend them toanyone
Paul Tippin
Mar 5, 2019
5
The professionalism and service offered by Amilcar at MB South Bay.
Alvaro Ramirez
Feb 27, 2019
5
Hayes is the best!! Great service n selection exceptional highend models
Michael Bargeron
Feb 17, 2019
5
The service manger was excellent. He was professional, helpful in recommending service extras and got me in and out.
Michael Corrin
Feb 8, 2019
5
Wonderful Service Rep, Tadie. Kept me informed about status. Kind and knowledgeable. Vehicle ready when promised. Customer here since 2008.
Karen E. Grieff
Feb 5, 2019
5
I purchased a GLE, it was awesome customer service from beginning to end. Our sales person, Hayes McMillan exuded professionalism and valued our time by expediting our transaction. The finance rep( can’t remember his name ) was very cordial and he too was thorough and efficient. This was my first visit to this dealership, however it is my sixth Mercedes. Thank you to the team at Mercedes-Benz of South Bay, You now have a customer for life. I ❤️ my new car.
Gail Smith
Feb 1, 2019
5
excellent and fast service
autonation
Jan 31, 2019
1
Very unorganized. I had to wait 40 minutes for them to find my car. I purchased an extended service agreement which doesn t seem to cover much.
Gail Laskowski
Jan 18, 2019
5
I puchased a vehicle a few days ago. I've made 7 prior vehicle purchases and this was by far, the quickest and easiest purchase I've ever made! Stefanie Gaxiola was professional and had a great attitude, while not pressuring me into anything, which made my decision to finance easier. Then Liz Malone in finance was amazing as well and very knowledgable regarding warrantees and the many other questions I had. Thank you!
Janice Leseman
Jan 16, 2019
5
I had a great experience with Hayes McMillan. He was very knowledgeable and informative . He made sure that I found the best desk and that I stayed within my budget also . I have recommended my friends and family members to him also . I’m extremely satisfied .
Jade Brooks
Jan 8, 2019
5
Great buying experience - picked a low-mileage 2015 ML350/4Matic for a good price and no-hassle.
Dale DeHart
Jan 7, 2019
5
I got a car and the sales team was so friendly and did thier best to meet my target price.
Brian G
Jan 3, 2019
5
I had an amazing experience with Emily and allam the finance guy. they are an amazing team and made the car buying experience easy, fast, efficient, and they catered to my every need. I honestly was in and out in an hour. I couldnt believe it. I was completely satisfied with my experience. however, I wouldnt suggest going to anyone else. I didnt hsve such a great experience with everyone else. although there was one finance manager that was a really nice man. but one that was extremely rude and wasnt even paying attention to me when I spoke to him and made things very difficult. but Emily took care of all of that and made sure everything was so easy from there on out. her and allam worked out any and all bugs. and made sure I didnt have to bother with not a one difficulty. I really cant say enough good things about Emily. she is truly what successful car buying and sales should be. not to mention a lot of fun to converse with the both of them.
Heather Poe
Dec 31, 2018
5
Had our MBZ C300 in for service at Mercedes Benz of South Bay. The experience could not have been better. Brad Parker, our service advisor, was awesome. Brad was helpful, professional and knowledgeable. Everyone on the staff was amazing. We'll definitely be back.
John Wisialowski
Dec 28, 2018
5
We bought our second Mercedes in a year from MB of South Bay. Aaron Rice was our sales rep both times. Aaron is both extremely knowledgeable and helpful. He helped us at our home to program the garage door openers to work properly (above & beyond the call!). He also helped to make sure that all the equipment meant to come with the car was there.
Bill Dimpfl
Dec 26, 2018
5
For the customer service,advisor calling back for the feed back on my vehicle.
Joel Salvador
Dec 23, 2018
5
I was very satisfied with the service.
Nando19
Dec 12, 2018
5
it has been a great pleasure to deal with Aaron Rice. professional, honesty, he is the best
tony Fan
Dec 11, 2018
5
Everything about my buying experience was great. They did everything they could to get me into my car. The team at Mercedes of South Bay we’re both knowledgeable and nice! Thank you guys I will definitely be back.
Chris Rembert
Nov 26, 2018
5
I worked with Emily Anderson at South Bay Mercedes Benz and had the best experience! She was thorough with explaining everything and was able to answer all of my questions. The whole process was quick and painless. I would definitely recommend this dealership and especially Emily!
Kaitlyn
Nov 26, 2018
5
They treats you 5 stars Service...
Antonio Quintero
Nov 16, 2018
5
the service is great, the advisors are excellent. the work on your car is guaranteed. you can get a loaner while your car is being serviced. Mercedes even sends out service offers.
Brenda Suesberry
Nov 15, 2018
5
Jenna is great! She is so helpful and made my entire experience so great! Thanks Jenna😊
Dale Asti
Nov 14, 2018
1
I’m getting a bed service. My car has some problems about air leaks. So I called them to make an appointment to get a service because I want my car to get fixed. Then I called them to make an appointment on Saturday November 3rd. But they put my appointment on Saturday October 27th that I could not go. It was my mistake that I did not look up the confirmation appointment on my email. When I got to a dealership and I would like to drop my car off because i did not want to drive it when I found some issues. They said I came to wrong day. They couldn’t do anything today until Monday. They didn’t have any loaner car available either. It was ok. All my fault. Then someone helped me to get a loaner which is a CLA 250 and I can drop my car off. 3 days later they called me about the status because it would take longer. I asked them if they can give me a better car or more comfortable car such as C class or E class. My car is 2017 E400 convertible. They said they could not provide anything else. Only CLA and GLA. I said please give me a better car not a LCA or GLA. My server advisor said you can come and switch to GLA tomorrow but I was busy and I did not have time to switch the car. I can go on Saturday but he was off on Saturday. He would tell his co worker to help me on Saturday. He gave me someone phone number. I called them many time to check if I can switch car to something better. Sadly, no body responded. So I have to drive a loaner which hurt my back so much. Now, I am still waiting for someone to contact me. Nobody contact me anything. It has been a week and half. And I am still driving a CLA which hurts my can and not comfortable at all. Such a bad experience. I would not come back here again
Justin Lamcharoen
Nov 13, 2018
5
Michael in sales and Allam in financing took great care of me and I love my new Mercedes. I will definitely buy from here again and will recommend to everyone I know looking for a new car!
Jeny Kherkher
Nov 8, 2018
5
Very friendly staff and they had a loaner car readily available for me.
Rain Machica
Nov 5, 2018
5
I set out my criteria. It was met!!
RobinCh
Nov 3, 2018
5
Excellent customer service! One satisfied customer.
Samantha Engen
Nov 2, 2018
5
Amicar was most helpful and efficient.
SCccccc
Oct 8, 2018
5
Gary is a great sale. I had a really good experience.
ZeYang Wang
Oct 2, 2018
5
Azi Mercedes South Bay all you need
Raymond
Jul 26, 2018
5
As always South Bay MB provided friendly and professional service on my C300.
Noriof1
Jul 9, 2018
5
outstanding, frank is the best service writer
larry 1944
Jun 29, 2018
5
Brandi (service advisor) was very professional & knowledgeable.
SFGiants
Jun 29, 2018
5
I had called SouthBay Mercedes dealer and was directed to sale person named Hassan. I was looking for a GLC350E in specific needes and Hassan told me the colors he had at South Bay and where I can find GLC350E with the color and spec. After searching in the internet, my husband and I decided to drive over to the South Bay dealer from Irvine. Once we arrived, We met Hassan who showed us the car he had. Even though the interior color was not my first choice and lacking the distronic plus assist upgrade, after test drive, we fell in love with the car and ended purchasing the car. Our experience with Hassan was no nonsense and straight forward. He Was very pleasant, knowledgeable about the car and most of all gave us no pressure to buy the car. He was “sincere” and helpful which is critical when you are making a such expensive purchase.
GLC350E
Jun 29, 2018
5
My experience was fantastic. Smooth and comfortable.
Rtubangui
Feb 23, 2018
5
The best car buying experience I ever had. Special mention to Jaunenito Pavon, the salesperson who helped me . He was very accommodating, helpful, very professional all the way. He is highly recommended to friends and family.
Odenlucky
Dec 4, 2017
5
Over the course of my life I have worked with many different dealerships in the pursuit of purchasing a new vehicle. I have to say that my experience at Mercedes-Benz of South Bay was the most pleasant, easy, and smooth experience I have ever had! From the moment we called to schedule an appointment to test drive a new E 300 , we were treated with the utmost courtesy. From start to finish Edward Twum, the gentleman who worked with us to get this vehicle, was exceptional in how he communicated and listened to our needs and concerns. He treated us with kindness and understanding and helped us get into our new vehicle. I cannot stress enough just how helpful, friendly and professional Edward was with us. Tom in the Finance department was a great as well and was a pleasure to work with in arranging the terms of the vehicle. In summary , over my 25+ years of working with dealerships in purchasing vehicles, this was the best experience I have ever had. I have no complaints about my time spent with Edward and the rest of the employees at the dealership. I live over 80 miles away from Mercedes-Benz of South Bay and I would easily make the trip again if i ever needed anything from them
Kalogrym
May 2, 2017
5
Rahi was great kind courteous explained all options quick turnaround got my car back same day. This is the reason I keep purchasing a Mercedes because they have the best employees. Rahi is someone I would recommend total 5 star service and my car came back so clean! Much appreciated Rahi. Thank you
Cklove1
Apr 26, 2017
5
Friendly, efficient, knowledgeable and expedient!! Request for Sonia!
Pvchangs
Apr 20, 2017
5
Roger was very polite and made sure I knew the cost of my service and any additional repairs required. He made the experience a pleaure.
brnleggs
Apr 3, 2017
5
I drove into Mercedes-Benz of Torrance almost at 5 o'clock with a flat tire that was not repairable all or most of the mechanic said Lyft and I was able to get my car in and out within an hour.
Gwaggon63
Mar 29, 2017
5
This place provides excellent customer service! I completely trust Paul Batakumpol who has been my service consultant for years. He is the best!
JessieD23
Jan 4, 2017
5
The employees at Mercedes-Benz Southbay were all extremely friendly, polite and professional. I have purchased other vehicles in the past but the service I received at Mercedes was phenomenal. I would now consider myself a 'lifetime' customer. Thanks again! :)
bdmccoy5
Dec 29, 2016
5
Nick (my service personnel) was extremely professional; efficient and the work performed on my car was very satisfactory. I will definitely return.
Divine124
Nov 23, 2016
5
I am a single woman who just recently lost her father and her husband. I was very weary of car shopping. Luke put my worries at ease and took care of me like a family member. I felt that I was treated with respect, kindness and patience.
RedRover41
Oct 31, 2016
5
The sale agent - Emily Anderson is very attentive, understanding and work with my needs and requests even some are quite silly. No pressure me to buy a car, she ensure I found the car that I truly like. The support team was great as well. I can prepare everything over the phone and online. From the time I come to the dealer to the time I bring my new car home is 1 hour.
NhoUyen
Oct 1, 2016
5
One of the best service visits I have had. Everything completed the first time compared to multiple visits when I visited other service departments.
BMK7777
Sep 13, 2016
1
Worst dealership ever! I took my car for service. I also informed them that there was a light that was on and that it has to be fixed. They charged me for diagnostics and then later charged me extra to get the problem fixed. After keeping my card for more then 6 weeks I got my car back and paid them $1093.78. Nothing was done. The car light is still on and the car is driving worse now. Stay away from this dealership. I am in the process of contacting MBZ Corporate about this delaer, informing the media and possibly taking them to small claims court.
SHANAPREM
Sep 5, 2016
5
Purchased a new S Class and really wanted to thank Jin Cho for making the process really easy. A true Professional.
Aspiriant
Aug 12, 2016
5
Our sales Tyler and Derek made it really easy for us to get my new gle. Tyler was super prompt in responding to my texts even late at night, and we were really impressed when he got out of his way to help us get the car we wanted from another dealer by himself so that we didn't have to wait for another day. He stayed late to help us finish the finance paperwork after the three hour driving of the car from another city. All in all, it was a pleasant experience getting it done over such a short period of time and I'd definitely come back after my current lease is done.
HelenHW
Aug 8, 2016
5
I am enjoying my GLS 450 that I leased from your dealership. Jin Cho is such a polite and knowledgeable sales person. He is so helpful and would keep me updated with the Mercedes that I ordered. And he made sure I understand all the little gadgets my car has. Thank you Jin.
lobo2ty88
Jul 29, 2016
5
Typically, you get a negative vibe from a used car salesman. They would seem to "pull wool over your eyes." They would try to get you to buy something with some hidden defects. We certainly did not get that vibe from Roger. He was truly honest and sincere. He pointed out all the features of the used car and even after we signed on the dotted line, he still told us about the missing floor mats, which he would provide. I recommend highly Mr. Roger Wang. If you are thinking of buying a car at Mercedes Benz of South Bay, look for Roger Wang.
izabelsdad
Jul 26, 2016
2
This is a review of the body shop, not regular service or that management. My car was there for a month for some kind of blemish or damage that was less than 4 inches long (that happened when my car was in their possession for its annual service)!!!!! A whole month and they only started actually working on it AFTER I called the general manager 2.5 weeks in --- it would have taken longer without Gary's help. What made matters worse is that the car the gave me as a loaner was a C class without bells or whistles. Even when I went to pick up my car, I waited for an extra hour for it to be "detailed" (yeah, right), which was little more than a wash -- there were finger prints on windows, and they didn't wipe down the seats or do anything that I would expect to wait that long for. I used to really like this dealership, but now..... Frank and Gary are great guys, though, and this was not their fault.
AngieMac49
Jul 21, 2016
5
April Stewart was my service advisor. She was friendly, professional, very accommodating and genuinely interested in fixing the problem. April patiently listened as I explained the issue I was having with my car, taking thorough notes, and remained in touch with me throughout the entire service process. July's sizzling summer fun was in full swing, but that couldn't stop me from falling in love with April. I was thoroughly impressed with her customer service and would highly recommend her to all of my family and friends for any of their immediate / future Mercedes Benz needs.
Sunsets4ever
Jul 15, 2016
5
Great dealership. Clean and nice with great services. The service specialist was very kind, timely, and courteous.
sandlake
Jul 14, 2016
5
Quick, easy, thorough. My car was finished at the originally stated time, yummy treats in the waiting area and nice workers
Danamae
Jul 12, 2016
5
We were in a bind needing service on our vacation. Paul made sure we continued on time!
Scanady
Jul 8, 2016
5
Roger Wang was again an excellent car sales agent! That's why after over 20 years we still go back to him because he simply do not represent himself professionally, he never fails to make his customers feel very complacent and important! His sincerity to make sure that we get the right car based from our need and desires. Never pushy, always patient and has great follow thru. We will surely continue to buy car from him and recommend him to our family and friends.
Rcantoria
Jul 8, 2016
5
Keith was excellent. He took a time to explain various options. I have selected a car of my dream. I will recomend Keith to anyone considering MB.
Imakawak
Jul 8, 2016
5
Frank Perri arranged to have my GLS delivered to my location after being serviced saving me time and allowing me to keep my son's appointments. Thank you South Bay Mercedes for the added attention to customer service.
GLS2017
Jun 30, 2016
5
I was very impressed by Gary Smith, Director and Azi Kazemi, Manager of the newly created Preferred Clint Department. They are professional, patient and fast on their feet; including Angela McKeever, Customer Financial Service Manager. It took only 15 minutes to agree upon new leasing price and about one hour to swap the lease cars. They are among the very best that I have experience. This is the fourth E350 from South Bay for my wife. We have been very happy with this dealership.
mikeshem8
Jun 28, 2016
5
Armen was amazing and went above and beyond for me! I am the biggest pain in the butt and even then he took amazing care of me. He called me very quickly after I submitted my interest online. I was driving and dropped he call and he called me right back. He texted me photos of the car that he took himself and when I thought I saw a stain he went back and took more (closeups) to show me how pristine the car was. I live in San Diego and he drove the car all the way down himself for three hours just for me to test drive it and decide before I bought it. He got my price down and got me approved for interest rates better than I could get at some banks and other dealerships. Hands down best service I've ever had. In my car shopping process I was looking with six or seven dealerships and no one treated me as eel as him or as kindly! Five stars, go see Armen!!!
Annakelley
Jun 22, 2016
4
I would recommend that car are inspected for cleanliness. including windows free of streaks and water spots before released to customers.
jsnet240
Jun 21, 2016
5
I Recommend any Mercedes owners to send there car to South Bay Mercedes of Torrance very helpful staff and always on Time.
MercedesCLA68
Jun 20, 2016
5
Although I loved my 11 year-old Volvo XC70, I wanted a newer vehicle with more features. After checking various dealers’ websites, I found a pre-owned certified Mercedes 350 on the South Bay Mercedes site. It was the color I wanted and had all the features I could imagine. Late that night I filled out a form requesting more information about the car and Elijah contacted me the next day. He told me more about the car and took some information from me. The dealership is not that close to me and Elijah offered to drive the car to my house so that I could see it but my husband and I decided to drive to Torrance instead. Elijah came into the dealership on his day off to help us. We test drove the car and decided we liked it. . Various friends had told me that it was never a good idea to trade a car in because you only got a fraction of the car’s worth. I did some research on what my car was worth and to my delight South Bay Mercedes gave me a very fair price for the trade-in. This was the easiest transaction I ever had when buying a car. The price for the Mercedes was very reasonable (way below Blue Book) and the purchase was stress-free. There was no pressure to buy and unlike a lot of dealerships there were no games where the sales manager comes out to “give you a great deal