Recent Reviews from Mercedes-Benz of South Bay

Service advisor Sonia Gonzalez is very helpful. Every time we get our cars serviced Sonia has been awesome. From recommendations, updating us on the status of the repairs, very knowledgeable and when the car is ready it’s ready. Thank you Sonia

Fit an email after I picked up my car saying that other service is needed! Why wasn’t it taken care of when I left my car. It wasn’t even told to me that I needed those items fixed. Pablo is difficult to work with too. Very short in answers and not friendly. I spent 2400.00 and it was a nightmare. Now, I get an email stating more suggested service is needed!! What horrible service.

James Hwang was very kind and helpful over all

I bought a brand new s580 for my dads birthday from the Torrance Mercedes dealer and brought it back to Colorado. There is an issue with the 12v battery and the sensors. The dealer never checked for all these items upon delivery.The dealer should of checked all this before I took possession of a $150,000 dollar vehicle. I keep on getting a run around from Mercedes and the Torrance dealership. They rarely follow up with you. I always have to follow up. I hate writing bad reviews in general but felt I had to write this review. I work hard for my money and got a vehicle that doesn’t work right and nothing is getting done about it. My next action is to look into filing a lemon law if the car doesn’t get fixed.

I tried to make service appointment thru online website. It was much easier few years ago. I got stock on What-kind-of-service-you-need page and was not able to make appointment. You should simply that page. That is why I gave 8 on question one. I called service department on phone, but answering service only. I had to go to see Frank myself to ask him to make appointment. You seem do not care for customer's satisfaction. Improve it, if you care!!!!!!!!

Horrible service. They never return phone calls either!

Excellent and very professional Service Advisor Is Admicar! He explains throughly what your car’s needs are and gets you the best pricing possible if your car is out of warranty’!

I have had a great experience until now. I have left two messages with the service manager for over 3 weeks without a reply. I extended my service date in order to get a loaner . I’m told now if your car is older than 2014 that you can’t have one?! Wow really. So unacceptable!!

I want to say thank you to Natalie for her excellent customer service!! From beginning to the end she deserves a 10 plus. Her knowledge mixed with professionalism makes her stand out as number one in my opinion. Thank you so much for your help with my car Natalie. I would recommend everyone to go to South Bay and experience her service. I know for a fact that her Manager will see her potential in becoming a Supervisor one day.

Service manager, Naomi, does not return calls from me or insurance agent regarding services for Benz- have to go in person to get response!

I WILL BE PURCHASING A 2021 AMG G-WAGON IN 3 DAYS....

We were offered a Mercedes Premium Service Contract and Protection Plus - 2 different contracts that cost of total almost $6,000 when we purchased a car from South Bay MB. The finance Manager - Kelly- said that we can later cancel the contract if decided otherwise. We were resistance to sign the contract, but as Kelly convinced it can be easily cancelled later, then we signed it. We requested for the contract terms sheet to study the contract coverage and to date only the Mercedes Premium Service contract was given - nothing on Protection Plus. On August 28, 2021 just one day after we purchased the car and signed the contract - even when the car had not been delivered - we decided to cancel the Protection Plus contract and informed Kelly as well as Memo via emails and phone calls. Memo said that $2k on the Protection Plus is nothing for SB Mercedes and wouldn't be a problem to cancel. Until today Oct 22,2021 - almost 2 months after the cancellation request, we haven't heard back the refund confirmation, let alone receiving the refund itself.While $2k might be nothing for SB Mercedes, for us is a lot! Just after I wrote the review - almost 2 months after we confirmed the cancellation of the Protection Plus, Memo called me, told me in a rude way that we haven't filed any cancellation properly as the contract is under my daughter's names she should be the one to cancel. He instructed me to get my daughter to check the current mileage of the car to get the cancellation prorated. We informed him that our daughter has send an email confirmation for the cancellation just 2 days after the contract was signed when the car had not even been delivered, thus it is not acceptable at all if they want to use the current mileage to prorate. Story short, after long argument he then checked the email correspondence and found our daughter confirmation thus agreed to "help" to forward the cancellation request to cancellation Dept. Wow.... it took almost 2 months to get a confirmation of contract cancellation, and were accused that we have not filing the cancellation properly. Be careful in signing any Maintenance or Protection Plus contract from MB. It looks minutes to sign in but 2 months for cancellation just to get proceed! In addition he said that it would need 3-9 weeks to get the refund. The worst cancellation experience ever!

My appointment was at 8am Saturday , everybody was seen behind me except me . I’m the only one left so I went inside to the cashier to complain at 9am. First time it happened to me because I go here for my yearly appointment. Every year my car is washed after the service but not this time. And the car leaving behind me is washed and I can see the water still dripping.

Mr Frank is the man! Excellent and quality costumer service through him. I had an issue with my car and he took care of it. He was really helpful; took care of my concerns and made sure I had a wonderful experience. In addition, he also saved me a lot of money. No complaints.

Sonia is an exceptional service associate. She took ownership of my issues with my recall and went above and beyond to take care of me while there were delays in my previous service due to part shortages. She was able to work with a local retail agency to make sure I was not without a car when there was no loaner availability. She made her self available via email which made communication very seamless when I was not able to deliver the car or pick it up for service. I can’t imagine seeing anyone other than Sonia the next time I stop into Mercedes Benz of South Bay. Her level of exceptional service has me coming back to SB Mercedes even now that I live hours away in San Jose. Thank You Sonia

Frank was very rude and condescending to both staff and me. I was early for my appointment and It took 50 minutes to drop my car before work for a service. I will not be back for service here. I would not recommend this place at all.

I would give zero stars if I could. Dropped off a car on Wednesday night. It’s Friday afternoon and I still haven’t been able to talk to a service rep or even get the car back, whether or not service is complete. Promises to call me back were broken. When I called back I was told the person who had promised to call had gone to lunch instead. I have owned all kinds of cars—from BMWs to Jags to Aston Martins to Maseratis to Teslas— and I never, ever have experienced such pathetic service. Take your car elsewhere and thank me later.

I had a code p00002 on my car I took it to Benz service my advisor was jackalen. The first day I took my car she called me later on that day said I needed a high pressure fuel pump and that it would be 1500 plus 200 for diagnosis. I tried calling her back for 2 days no answer , leaving messages and calling to get transferred to her and finally after having my car for 2 days I finally reached her 😩 at that point I’m frustrated so I cancel service then the next day decides ok maybe it was a mistake and she’s busy so I call in to jackalen and I tell her I do want the service started 😐she gives me a price of 1500 plus 200 to diagnose well I wish I would have followed my first mind and cancelled bkus I get my car back my light on my diagnosis is still blinking meaning problem not fixed then I did not get a car wash even tho I was told I did so at this point I’m upset and I lose trust in any service they claim they’ve done so I call and guess what it’s the end of the day still haven’t heard from jackalen or anyone else smh I’m so over it!!!! Plus when it’s time to get my car I’m at work so I send somebody else to retrieve it . She gets there and the cost is 1764 then jackalen tells me on the phone “oh the part was higher than expected the real price is 2200 plus” so now I’m really upset she gives me a manager discount to 1685🤔🤔🤔 this was all lies and bs smh I would not ever deal with this company again😠 should have went on Figeuroa smh.

Excellent Service ~ Service Advisor Natalie Is The Best. Always So Helpful & Willing To Help With A Smile 😃.

Very good

No BS in my dealing with the owner. Hot the deal that I want within 30 minutes.

Steve is a good communicator and helped us with our Mini Cooper. At 133,000 miles almost everything failed. Steve and his mechanics did a great job, and now our car is like new! We highly recommend

The service representative was outstanding and very attentive and customer focused. My personal thanks to Frank Perry!!

Natalie was our service advisor and she was excellent. She provided excellent feedback and kept us updated on everything. Car was serviced quickly and Natalie made everything run smoothly. Much appreciated!

Service Advisor Naomi Gutierrez provided an outstanding experience in regards to my most recent visit for my scheduled vehicle service. I appreciate her courtesy and professionalism in keeping me updated as to when my vehicle would be ready as I elected to wait on site. Regards Darrow Atkins

I had a great experience working with Daniel... From the moment we arrived we were greeted and offered assistance. I let him know my budget and he assisted me with purchasing my first beautiful Mercedes. I continued to receive good service from the finance department. Overall, I definitely recommend you go see Daniel at MBSB. Cheers!

I find it really unacceptable that this dealer lacks clear communication regarding their services. I booked my service appointment over the phone for 9/13/21 and specifically asked for a date that would allow me to take a loaner vehicle while my car was due for Service A. When I arrive for my service appointment I was told by my service advisor that loaner cars aren’t provided for Service A only for Service B. This is the only car I had for transportation purposes so I wasn’t able to go into work because no loaner was provided to me. Why would the receptionist tell me one thing yet the service advisor says another. Very dissatisfied with the service performed here

Excelente service and a excellent and professional courteous agent, yes I recommend Mercedes Benz automobiles.

excellent attention to detail

Do not go their

I dropped my car of Tuesday morning and by Thursday they still had not worked on my car. I called Keyes European and my old advisor made me feel like a valued customer decided to take my business there. When I picked up my car at South Bay she even didn’t apologize for the two day delay ..she just had the same dismissive attitude I felt the first time I met her. To top it off I had to wait 20 min for my car …actually had to asked multiple people for my car. So sad. I drove 1 hour to take my car to Keyes and 1 hour to get home…that’s how bad they made me feel. All Mercedes dealerships I visited have strived to provide great customer service and positive attitude, except at Mercedes of southbay. I will never ever go back.

Nice experience and great service!

Not happy at all. I waited two weeks for a appointment because I needed a loaner car.That was the only time they said they would have one. I tow my car in and they said they don't have a loaner car and wasn't accommodating.

Great service and advice.

Mercedes Benz of South Bay is the best. Sonia is always very helpful.

friendly and accommodating, thanks Sam

A price for a simple oil change and filter is way over price. I just bought new tires for my car at Costco and they advise me to buy new tires. ??? Is there any honest business and fair prices in the area? I was really disappointed to pay $250 plus tax for a simple oil change and filter.

I had my 2011 ML 350 in for a warranty recall (driver's side airbag) last week and they did a good job on the recall item. I had scheduled an appointment for early in the morning and I arived an hour late. There was still plenty of daytime to complete the job by 5pm but they proceeded to tell me that they could not promise it would be done by 5pm that day but they could promise it would be done by 5pm the next day. It cost me another day of car rental so that rubbed me wrong. 2 days to replace a simple steering wheel airbag?? Oh well!

Our adviser name was Babak and his service were above our expectations.

I would like to thank Sam for all his help as well as the lady in the finance department (I forgot her name but not her accent). these 2 are a dream team I would like to add that 5 phone calls in 1 day by 3 different people to make sure I was going to be arriving to purchase the car is extremely unnecessary and frankly off putting. the sales Manager was also rude. the only saving grace for this purchase was Sam the sales person who went out of his way to make my experience enjoyable.

I had a great experience recently with leasing a Mercedes at this dealership. I worked with Hayes, who I’ve known for a few years now because we have gotten other Mercedes through him. He’s the best! He made the whole process easy and fun and I’m so happy with my new car!

Great experience!!!! Jackie did an outstanding job taking care of my car and me.

Very happy with the service

An amazing job by the Mercedes of SouthBay team during a very difficult time to get cars. delivered to the office, great service, very professional. Everybody I met was exceptional.

I drove Mercedes cars all my life, this is the first time I am disappointed with the service. I came in complaining of a crackling noise coming from either the display or anything in the middle front, it is obvious the music is off , AC is off and the advisor heard it, the mechanic had my car all day, he did not hear it....I drove it out headr the same noise I complained about.

As always, excellent service from Brad Parker!

Great service

My Service Advisor Amilcar is amazing! He took care of all issues of my car for me. 5 star service!

I brought in my vehicle after having a suspicious leak. Pablo and his team ran a diagnostic and checked every square inch of the car. Pablo has never failed to reassure me when I am having car troubles. If you are a person who likes to lease cars, and you need a consistent service advisor. I highly recommend Pablo!

Great service, our dealer Mina was very kind .

Very professional and customer friendly

The best place to buy and service a Mercedes, super friendly staff that are personal and professional. Have bought 7 cars here over the years and will be back for my 8th ! Thank you South Bay Mercedes for always making the car buying experience and service visits exceptional!

Babak in service department was very knowledgeable and helped my son in every way-. He answered all our questions and we r very happy . Thank you Babak !

Terrible!!! Had an appointment at 10.40 am arrived on time and checked in. Waited for more than 20 minutes in car for the advisor and she was no where to be seen. Asked porter for a different advisor. Another 10 minutes passed before new service advisor came. advisor. Asked what happened to my usual advisor was told she went to lunch...shouldn't she check her appointments before going?! I canceled my appointment after being told l have to wait another 15 minutes or longer to get a loaner because l have a doctor's appointment. My time is precious too... Going to the next nearest Mercedes dealership in Long Beach for my service ,made appointment for tomorrow. Hope they don't disappoint me like Southbay Mercedes!!!

Emily is the BEST! They are patient and don't try to push you to buy. They take the time to ensure you get the vehicle you want and take the time to work with you to make sure you are completely satisfied. Hands down the best in the business. I wouldn't go to anyone else!

The 5-Star rating is specifically for Services Specialist AMILCAR MEJIA who goes above and beyond his duties to ensure his clients' needs are met and that their vehicles are operating at optimal level. He is EXTREMELY professional and ALWAYS treats his clients with courtesy and respect.

There are quite a few pluses and minuses to this dealership experience. The overriding shining fact I was dealing withAMG sales person: Collin Flores: easy-going, low pressure, knowledgeable, no games. Unfortunately I cannot say the same thing for his Ally supervisor or finance team that was working that day. They wanted to use old car sales person tactics befuddlement to get me to commit and purchase add-ons which I did not want.I would have walked had it not been for Collin. Physically as expected the dealership is immaculate and beautiful.It seemed they wanted to use old car sales person tactics befuddlement to get me to commit. I would’ve walked out of there Collin was extremely helpful and save the day and I did purchase a vehicle from him. It was an AMG and they did have the car immaculate as expected.

3 1/2 stars There are quite a few pluses and minuses to this dealership experience. The overriding shining fact I was dealing withAMG sales person: Collin Flores: easy-going, low pressure, knowledgeable, no games. Unfortunately I cannot say the same thing for his Ally supervisor or finance team that was working that day. They wanted to use old car sales person tactics befuddlement to get me to commit and purchase add-ons which I did not want.I would have walked had it not been for Collin. Physically as expected the dealership is immaculate and beautiful.It seemed they wanted to use old car sales person tactics befuddlement to get me to commit. I would’ve walked out of there Collin was extremely helpful and save the day and I did purchase a vehicle from him. It was an AMG and they did have the car immaculate as expected.

Fast and Fabulous, service writer was efficient and friendly!

Friendly and professional service. Thank you Pablo (Svc Dept).

Frank was great. He handled everything in a professional manner.

I've always been satisfied with the service that I get from Mercedes Benz of South Bay.

There is a complete dis-connect between the people who schedule appointments and the service garage. I made an appointment for a Monday and at 4:00 I found out that because of a backlog of 10 cars from previous days, they couldn't even look at my car until Tuesday. What was the point of an appointment if they're that far off. I later found out that the scheduling is done by a central call center with no tie to the dealers workload. Is this Autonation trying to save a buck at the customer's expense? The owners response below asks that I call the GM. I did call the GM before posting my review, left a voicemail to call me back but he never did. At this point I see no point in calling the GM since the Owner never addressed the policy change that I pointed out. He either set this policy himself or allowed his GM to impose it.

Very professional here...always love their service

The worst MB dealer I have met. Security guard, sales representative, cashiers, all sad faces. Kept my car for 9 days to tell me what the problems are and without formal report. I only had to pay 206$ My B250, 63000 miles, said the starter motor failed. High voltage disable, needs 20500$ to fix. If they buy my car will pay me 200$. When we went there to get the car back, no enough space, so asked the security guard “ could you please to move the black car so we have enough space “ the answer is “ we can’t move any car for you. There is enough space.

Paul B has been excellent in all ways in providing service to our family. He is polite, professional, communicates well (most of the time anyway !) and takes care of our cars' servicing needs. The dealership pricing though is a bit high and needs some rationalization.

Paul did an AWESOME job in taking care of my service needs. He is very professional and knowledgeable.

I have gone to MBZ of South Bay to purchase and my service maintenance on my vehicles. I have dealt with Raji and Boback who have provided excellent customer service !👍🤗

Car was not released from VPC for two weeks due to chip shortage. Car still doesnt gave chip. Could be a year before we have to brung car in to get chip installed. Had to wait hours until we could meet with finance person.

Went in for annual service. Visit went smooth, service completed on time and without any issues. Have been using this dealership for service for the last almost 5 years. Don't have any complaints. They are courteous and do the job well. Plan to keep going back!

Customer care advisor, Brandi Lovelady is friendly and professional. In addition to getting the services I needed, she also quickly helped me to resolve other unexpected problem my car had.

had a wonderful experience..Morris was very professional and funny, had a great experience purchasing my CLA, thank you for making it such a pleasant purchase.

I must say, even having to sit at the dealer for literally 6 hours, the buying process wasn't as bad as other times. Ms. Monika Travis is extremely professional and even offered to get me food! Last time someone at a car dealer offered to get me food was...never! I literally never thought I would be able to have a Mercedes. But thanks to Monika, I was able to. Thank you MBSB!

Unfortunately I did not have a good experience with this Dealership. I took my car for a tire and rim repair on Wednesday July 21, 2021. Amilcar Mejia helped us. We were advised it would take one day. We are now being told it will take 5-6 days to repair a tire and a rim. They have no loaner cars available and tells us to "Rent" a car? Very disappointing with the lack of customer service. We should have listened to our first mind and went back to Mercedes Benz of Beverly Hills, where the customer service is Spectacular

21lhs20w: thumbs down

My service appointment was awesome! I dropped my vehicle off for a nail in the tire and my service tech informed me I was due for service and I had prepaid for 3 service appointments! Jacqlyn was PHENOMENAL!! She estimated my car would be ready by end of day and SHE WAS READY!!! Thank you SOUTH BAY MERCEDES 🥰🥰🥰

Purchased a GLE53 AMG here last week. Everyone was very helpful and without so much the aggressive salesmanship you typically encounter in car dealers. Of the several dealerships we went, they were the most respectful and attended to all of our queries promptly. For anyone looking to purchase a new Merc, this dealership is highly recommended

Great experience at Southbay Mercedes! Naomi Gutierrez was the most professional, nicest, efficient person I have met at Mercedes so far. I will definitely contact her for any further service. 😊

Mina was great from the beginning gave honest opinion based on what I was looking for. And Kelley (Finance) was amazing great team I will return and have referred multiple people. Thank again!

Really dislike this place. Will not stop sending me emails.

I am 75 years old and I've purchased many cars in my life. But, I have never had better, more professional experience than I had at Mercedes-Benz of South Bay. Danny was terrific from our first conversation till his explanation of all the bells and whistles of my new car. Christina was wonderful on our test drive. There was never any pressure. She answered all of my questions and my wife's. One thing is for sure, when I need to purchase another vehicle I will go to Mercedes-Benz of South Bay. I hope Danny and Christina are still there to help me.

I had an issue with my new 2021 AMG GLE 53 SUV. it stopped in the middle of the road and wouldn't move. even though i had a bad experience with the Mercedes Assist and took 3 hours to get a tow, Frank at the dealership was extremely helpful. since these models have EQ boost and that's new tech in production cars, the battery and motor had failed so it took 3 weeks to get the parts and fix. Frank kept me up to date and pushed as much as he could to resolve the issue soon. very satisfied with his assistance and service.

Excellent customer service

Each time I visit this dealership it is a great experience. Customer service is great, and I never have to wait long. The staff members are very friendly and helpful. Sonia Gonzalez in the service department is awesome. She always takes good care of me when I need service. I really appreciate her and the great customer service she gives.

South Bay Torrance 8s everything. They guaranteed the car I wanted and made it happen on reasonable terms. I would personally like to thank Mark and Allah 4 making it happen

Great service and my service agent was wonderful to work with. My loaner was available and ready. The service was also above expectations and I would recommend this dealership to anyone I know.

I purchased a certified pre owned vehicle a few weeks ago and my experience was ok but not what I expected. I had to push for a few things to be done to the vehicle, that I believe should be automatic with a certified Mercedes Benz. My sales rep was overall friendly, but I also expected a personalized thank you and a swag item to show appreciation. Maybe my expectations of buying a luxury vehicle is too grand. Two negatives There was a man soliciting money trees the evening I purchased my vehicle and it felt like I was in a swamp meet. He kept pressuring me to purchase one. It also wasn’t something I expected to encounter in a luxury car dealership. And I was not greeted with a friendly tone by the finance manager,Kelly. Very sharp and short!

best service ever at Torrance PCH, quick service

I work with Pablo, he’s been great both times I’ve brought my car in for maintenance, always gets the price down and is willing to answer any questions we have.

Ask for Frank for your advisor.

I took my truck in for the AC not working. The next day, I was told my vehicle was completed. The receipt showed, they recharge the AC and add freon. I drove about 15 minutes to check the AC but noticed the AC was not working, even though the receipt stated, "the work was done with diagnostic and the air conditioner is functioning as it should at this time.” I took my truck back, and after 20 minutes the service representative stated she, “the passenger side is 43 degree, but the driver side is blowing 60 degrees. You will need to leave it, and I will have an answer for you on Monday.” On Tuesday, the service representative called me around 2 pm, stating, “we do not know what is wrong with your car, but I will call you later today.” On Wednesday evening, the service representative left me a message stating, “your AC compressor is not working, and it will cost you $2500 for parts and labor.” I spoke to a supervisor who stated, “we can give you your refund back.” No accepting the responsibility that their certified technician damaged my compressor, and now they expect me to pay for their incompetence. At this Mercedes dealership, they are charging for services that were not needed. Cause damage to my truck and want me to pay. Horrible service experience and they have lost this customer.

AWFUL SERVICE! They have had my car since 8am - it is 2:45pm and they have not even looked at it. I would highly suggest not going to this dealership for service. Very slow and terribly rude.

Totally disappointed! If I can put zero star, I would. I lost my trust in this dealership when they did not provide the kind of service you expect from a Mercedes Benz dealership. I brought my GL450 because it failed the smog check and the check engine light was on. I came on Monday, 2:30 pm with an appointment. It was already Wednesday afternoon, 5 pm and they still didn't know what's wrong with my car. On top of that, their customer service was poor. My service advisor, Jacqlyn, said she would call me on Tuesday by 2 pm. She didn't. I called the service center and I was put on hold for 40 minutes. Then a receptionist tried to help me but she was not able to get any service advisor to talk to me. Jacqlyn eventually called after 3:30 pm and she said they needed more time. I asked when should I expect a call from her. She said by tomorrow afternoon. It was 4 pm and no call yet, so I decided to call again. I was put on hold yet again for 30 minutes until the poor receptionist advised me to just walk in because no one is answering her page for any service advisor. I did walk in and got my car back because I was totally frustrated with Mercedes Benz of South Bay. I will never come back to this service center!

Our experience with Mercedes Benz south bay was incredible. Julian our rep was beyond great. Took his time and never rushed. It was like being treated as family.

I had a wonderful experience at Mercedes Benz of South Bay. I made an appointment and I arrived early to meet Daniel in the Sales Department. He was very nice and not a pushy salesman. He was very patient with my mother and I. Jason in the Finance Department was wonderful. He was very personable and patient as well. He went above and beyond. He was also very funny and knowledgeable.The Manager was nice as well. I don't remember his name. Everyone was friendly and the process did not take all day. I recommend this place for purchasing a vehicle to anyone who wants to experience professionalism and pressure. I love my vehicle.

I got a check engine light on my 2019 Sprinter on a Friday. I called for an appointment and they could work me in on Monday, first thing in the morning. Unfortunately, I had business meetings that would preclude me from bringing it in at that time. They said I could bring it in for a walk on on Saturday. I viewed this as very responsive. So I get to the dealership and am first inline in the service line. But to my dismay, they started processing people who had gotten there after me. I had to complain to finally get processed. I mean clearly, my vehicle was the very first in line and it is hard to miss a 4x4 Sprinter…. While I was being in processed, I asked about all the safety recalls on the vehicle and they could only work one. Not the dealer’s fault, but that just means another trip later. Then I asked about doing an upcoming A service. I was shocked at the price. Replacing wiper blades was $99. The major other elements were an oil change and fuel filter change… total price was $1000. Unbelievable for an oil change, a fuel filter change, and wiper blade replacement. They said they could eliminate the wiper blade change. Anyway, I will be going elsewhere for the service. That is just gouging. Oh and no replacement vehicle for a Sprinter, just their cars. Hmmm, second class citizen treatment. But they did pay for an Lyft ride home…. So they did nothing but park the vehicle on Saturday. I assume they were closed Sunday. It took them a day and a half to determine the fault (which was id’ed in a fault code in seconds… I had done it at home, literally in seconds), and then to troubleshoot and replace an O2 sensor. First off, why’d it take so long to plug in a code reader? Second, why so long to change out a sensor? Three, why did a sensor fail this early? They did wash the vehicle before returning it. Overall: dealing with the coordinator was a very pleasant experience. Getting me in quickly and accommodating my work schedule was a real plus. The experience in the drop-off line was infuriating. Feeling like a second class MB customer, no replacement vehicle, was not pleasant. The price for the regular service was ridiculous. And the amount of time to troubleshoot and replace the faulty sensor was excessive. The free car wash was nice.

The service appointment was great! Frank showed us that purchasing an extended service contract would save money in the long run. The car was ready and clean when promised.

Worst service ever! I was supposed to get a loaner and waited almost an hour and just as it was my turn, they ran out of cars. Are you kidding me!! After an hour wait, they tell me I have to wait another half hours for them to get additional cars. Totally unprofessional of them not to inform me in advance even though I informed them I was in a hurry for a doctor's appointment. If you were running low on cars, you could have said something sooner. My lease is coming to an end and I think this will be the last Mercedes for me. Going back to BMW!!!

Customer Care Representative, Paul, was exceptionally professional and nice.

Good!!

Excellent service we was in and out fast. Mr. babaak was amazing and I’m hoping I spelled his name right always had us updated to where we wasn’t guessing if the car was ready or not loved the service

The service department is flat out great. My service contact is Frank Perri and he is most informative and helpful.

Very professional. With quality choices.

My service advisor Babak at South Bay Benz is very professional, knowledgeable, and provides excellent customer service with all of the services I've rendered for my 2018 AMG C63S.

Paul Buntukampol was really helpful and kind to help me out to fix my car even it was almost closing time. I would highly recommend him to anybody who visits Southbay Mercedes.

Frank Perri is a fast efficient knowledgeable service writer I always have a positive experience dealing with him His knowledge about cars is impressive

Always leave our cars in the excellent care of Frank Perry, knowing that we will receive courteous, professional, friendly, accommodating care for our two cars. This service provider is the best!

I had a few minor issues with my 2017 Mercedes AMGGLE 43. I was assigned Frank Perri. From the first time we spoke until we met in person Frank was very professional, he kept me updated on a regular basis. Set me up with a loaner which was really needed. The service industry definitely need some more Frank Perri’s. Mercedes is lucky to have a service writer like Frank.

I had a issue with the pressure with my tires and did not want to mess up my car so I brought it in to have it checked. Everyone was kind and helpful. I appreciated it.

Grate service. As usual babak my service advisor was excellent. Took me in right on time. He is very knowledgeable Good service very friendly. I recommend South-bay Mercedes to all my friends and family . Go see babak .

Great experience here, Cordell was very helpful. They gave me what I deserved for my trade in and helped me pick out the Mercedes that fit my needs the best. Nobody shoved any extra fees at me, all in all great experience!

Frank Perri, my service rep, did his usual excellent job. However, it took a day and a half to perform a B service which is about a day too long. In addition, the crew managed to lose the small cap on the rear bumper covering a tow mechanism. I'm still waiting for a replacement. It has been a week.

It has been one of the worst customer experiences I ever had. Took a car in for a one-year schedule A service and asked them to check out A/C sensor. The estimated return time was next day. Didn’t think too much of it. Just asked a family member for a ride. All went downhill since then. The car stayed in the dealership for 11 days. During that time, there was only one call back from the customer service coordinator saying the car was not ready and our guess was as good as his. Starting on the third day, the morning ritual were calling, texting, emailing and voice messaging a service department manager to no avail. Ended up walking into the service coordinator’s office a few days later and got a loaner. At least that took care of the day to day transportation situation, and not stranded. Finally got the car back on the 11th day. Will drive around to see if all the issues have been fixed.

So pleased with the quick service of Mercedes-Benz of South Bay. I ran over a bolt in the morning of a holiday weekend and they were able to replace the tire immediately and I was in and out within an hour. Saved my day- thank you!

Excellent Experience. This is a first-class place. Everyone was very helpful and answered questions honestly without pressure.

They are selling brand new car for customers but the AC is not working.

It was a great experience. They did an awesome job and was not as painstaking as other dealers.

Friendly personnel that did everything to make me feel comfortable during the entire process. Excellent quality of the job done on my car as well.

It was easy and thorough.

great service

Brandy Lovelady is the best

We were treated very well by everyone at MB of South Bay. They made the purchasing process pleasant and enjoyable.

Great service

Absolutely 5 star service from my service advisor Paul Buntukampol. My car had a complimentary service check and they even washed my car in 1 hour. I have depended on Paul for the past 10 years for all my car care needs. He is always friendly, professional and honest.

I am completely and totally happy with my purchase. James, the representative at Southbay did a fantastic job guiding me through the process so it in my car and answering all my questions. I am extremely happy with my purchase.

Hay my guy Frank in service dept. is a straight forward honest rep who tell it like it is, but will also help you out anyway he can. Love the service, dealership, the workers here.

Love my new car. The experience at the auto nation was incredibly pleasant.

I dropped my truck off everyone there helpful and nice. Emily the cashier assisted me with my loaner if you have to wait the the area clean.

Martin was a pleasure to work with. He was genuine and helped me get the best deal.

This place is incredible wonderful helpful staff Christina is an amazing human bean she guided me into the right car at the right price and made me feel like I was family it happened to be my birthday that day and they all wish me a happy birthday I took my new car to Las Vegas it drove like a dream I highly recommend Mercedes-Benz of Southbay if you want to get treated right everything explain to you correctly and get a wonderful luxury car and a great price then look no further this is the place I went to three different dealerships before I came here older cars at a higher prices and one dealership didn’t even think I could afford a luxury car and didn’t pay any attention to me so I’m saying it again this is the place I will recommend all my family and friends here

Amazing! Service department worked on my car and corrected a few issues. They followed up with my requests and appointments in a timely manner. I'm happy to see great customer service at it's best. I would have given them a 10 stars if I had that option! Thank you Mercedes-Benz of South Bay!!!

Notified I needed extra brake pads and waited an extra day for my car, canceled plans, and was informed that it was a mistake. After returning home, I begin to see sensor warning to check brake pads. Called Customer Service and told to bring car back to have sensor reset. My regular service advisor was not available but was able to get assistance from Nataly Duncan who provided additional documentation regarding my car’s service history. I have to track a missing oil dipstick that somehow disappeared between Frederick Jones Mercedes Benz and Mercedes Benz South Bay.

The service at South Bay Mercedes Benz is by far the best I’ve had at a Mercedes dealer. All Mercedes dealers are top quality but South Bay makes sure all the little things are done.

Martin was a pleasure to work with. He was genuine and helped me get the best deal. Had a great experience at Mercedes of South Bay.

Frank Perri is an outstanding service agent. Job was done well and on time.

I appreciate Frank's handling of my service. He took care of everything and helped to keep things moving. He didn't hit me with a bunch of surprise upsell and unnecessary work/service like I typically experience at other MB dealerships. I don't typically trust MB service. However, I felt Frank was straight up with me and I was very pleased with my service experience.

My last interaction with Mercedes-Benz of South Bay was an absolute waste of my time. I am so disappointed with their service, if Google had 0 stars I wouldn't doubt to give it to them. This has to do with a "service recall" from MB for a 2006 E350 regarding the sunroof seals. I completely wasted two hours of my time for MB of So. Bay to tell me my car does not fall within the recall. If this is the case, why did MB send me the letter asking me to take my vehicle to the dealer??? I had to make an appointment (it took over 1 week to schedule it), I left my work to take the car and made arrangements to get picked up from the dealer, and at the end, Paul, the service advisor took a photo of the seal and said my car did not need the repair, despite the fact, the person who set up my appointment told me she needed to "order the corresponding part". Fine, if the car does not need the repair, I do not have a problem with that, they could have handled it differently by asking me to stop by the dealer and it would only take 5 minutes to verify. But no, they made it seemed as it was an important recall and totally wasted my time. I do not recommend this dealer!

It was good sometimes though picking up your car takes time for some reason last time I waited an hour and a half when apparently picking up my car should have taken 15min

Great experience with Paul！

Low inventory

Since you guys keep asking for a review for the last 5-6 years here you go. I do not have a Mercedes Benz so stop calling and sending me emails about somebody else’s car that you serviced ( It’s personal details ) I’ve emailed you guys and I’ve called you guys many times over the years to tell you to stop but clearly you do not care! So I’ll ask again please stop calling and emailing me.

I have to be honest. With a brand new car with 550 miles on it I am not expecting the car to be towed on a flat bed with a dead battery and there to be no timetable on when it would arrive. Anyone would be upset hearing that. I am not expecting to be dealing with a combative service rep Jackie Mohl who is barely giving me the time of day. Fast forward 2 weeks later and the battery arrives and they install it and I tell them not to wash it for fear of them scratching it. It is returned to me FILTHY with fingerprints and dirt still on the car as if it was on a mud road race....so I said "Go wash it" reluctantly. It comes out 35 minutes later in sunlight with fine scratches all over the paint. I was in shock I have to be honest. I left in a loaner again and left the car with them for them to detail. I picked it up 48 hours later cleaned yes but the scratches remained(black car). I don't know what type of towels they use there but they are not microfiber. I was upset naturally and spoke to April the Service Manager and she spoke to Mercedes USA and they finally agreed to let me get the car professionally detailed and scratches removed. Yes they paid for it but it was an agonizing 3 weeks with a BRAND NEW car. There is no way I can recommend this dealership. Calling me before this review to tell me to give them a great rating also a bad idea. Can you imagine being told what kind of rating to give a dealership? I have the car back yes and it is running yes and the scratches have been removed yes but I would not recommend getting your car washed there. I will say that April was nice but the Jackie Mohl Service Rep was not. I love my car but I am not happy with how the whole thing was handled. That was an AMG GLE53 Coupe 2021 Black fyi. The dealership would benefit greatly from buying their towels from Chemical Guys in Gardena which are the softest anywhere but I doubt they will nor listen to me.

I took my car in for repairs, Sonia my advisor is great at communicating and kept me updated on my car, I noticed some finger prints on the inside of my convertible top I let them know and they took care of it right away. I always have a good experience there

Service advisor didn?t answer her phone, didn?t return my calls after leaving voicemails throughout the day, didn?t give me a quote for the work, didn?t notify me it was completed and I had to pick up the car from sales because service was closed by the time we found out the car was ready. Unfortunately, this is common among service at this dealer.

Nataly Duncan was very helpful in getting my Mercedes s550 serviced. Everything was very hands off and timely. She was even to get some minor damage in the car repaired free of charge due to it still being under warranty. She kept me updated at all times as well. Thank you again Nataly!

Collin in sales was very helpful and responsive to my every question, while buying my car remotely. Good car at a good price.

I had a great time. My technician and all the people who assisted me were very knowledgeable, Kind and honest. I got a car from Mercedes Benz so I didn’t have to wait. I was notified very often on the status of the car. I appreciated knowing what was going on with the car. The workers are great. I love Mercedes Benz workers because I am always treated with respect. Thank you so much.

Horrible experience! Not friendly or good customer service! Service technician seems not knowledgeable enough! I have been too several Mercedise Benz dealership in LA and South Bay is worst one in my experience!

I brought my car in for its 30k maintenance and to have the auxillary battery replaced. ..fyi...not covered under warranty. Everything else looked good except for needing a new battery which was estimated at $500. Decided to get on my own and I don't think they liked that much. They sent me a link for a special card 6mos no interest. I guess they thought I couldn't afford to go forward. Since a battery only takes 10 minutes to put in I decided to save myself $200 and do elsewhere. Other than that everything went smoothly. I will continue to go to Southbay Mercedes Benz even though I live in Santa Monica. I have always been treated well and the customer service is much better in my opinion.

Overall service was good and the people are professional in dealing with their clients.

I purchased a new car from here and discovered within the first week of owning it (less than 200 miles on it) that there was a nail in the tire, in a spot that was unfortunately impossible to repair. I tried to reach the service department, and was connected with a service adviser named Frank, but even though I called him multiple times on multiple days and left numerous messages and texts, he would not return my call. I had to spend over $400 to get a brand new tire for my brand new car at my own expense.

I have had S class vehicles for over 30 years and South Bay has done a superb job of looking after them and my service coordinator Paul, excellent.

Frank Perri is a great service advisor. He is extremely knowledgeable, helpful and responsive. Even at his busiest, he takes time to respond to inquiries and is very accessible, always responding promptly to texts and emails. Can't be any happier with a service advisor.

I took my car in for a B service, Frank helped me. Frank did an outstanding job coordinating. 10+

Sonia displays attention to detail....Relief to know that someone is Listening to what you are saying. Work ten minutes away from Dealership......no one else available so I got a Loaner car. "huge" disappointment" called Sonia back to report windshield wiper "stuck" on.

The customer service is awesome, thank you Monika for your patience and kindness, the environment is warm and inviting, thanks everyone for getting me into my dream car❤️

Service lady Jaci was very nice and helpful, all the requested job tasks are performed efficiently and finished at promised time. It was a very nice experience.

The service was fine all work they done as required .

Mr. Babak helped me very much. He gave a best service and my c250 became like a new car !! Thank you so much for your hard work!!

Great service department. Fast and immediate service.

Excellent experience. Emily found the vehicle and I wanted and executed the sale flawlessly.

Great experience, wonderful customer service, great, friendly staff, finance and my sales person amazing

Excellent service! Prompt, professional service.

We had a great experience at South Bay Mercedes Benz. Our sales man, James Hwang, worked with us for our specific needs for a GLC300 and he made good efforts on communicating with us. We are happy with his service.

I scheduled my appointment over the phone, in advance. The person I spoke with provided me with outstanding service. I promptly received an email confirming my service advisors name in the time of my appointment. I arrived at the dealership and was greeted by a service representative who directed me to my Advisor, Amilcar Mejia. Mr. Mejia was very professional, courteous and friendly. Within 10 minutes he had not only taken care of all of the paperwork but had put me in a rental car for the day. As promised, Service was completed on time, and it took less than five minutes to return my rental car and get my car back. Outstanding service!

I had the best experience ever when I purchased my new car I was treated very well

Frank went above and beyond to facilitate the service of my car. He was personable, responsive and attentive to detail.

We had the best experience at M B of So Bay! Thank you Hayes McMillan for everything!

Honestly, I have the best experience with our service advisor "Babak Vahedi" at SB MB. He is an excellent service advisor and the reason why we keep on coming back.

My service representative, Sonia Gonzalez gave excellent service!

I am very grateful for excellent service! Way to go, Paul!!

Excellent Professional service

I was welcomed with a VIP welcome, I felt like family, I was given a cap and key chain by my sales rep, Karol as a thank you gift. Mar in financing made sure I was driving off the lot in my dream car.

Babak was very helpful. The service was fast, efficient, and easy. The team was flexible to work around my schedule.

Great customer service and super convenient and easy peasy

Had a great buying experience. Monica Travis was extremely helpful.

Mercedes is the best car ever. The people are helpful and answer all questions. It is more expensive than other places.

I recently brought in my Mercedes Benz A220 to South Bay Mercedes Benz for servicing. Sonia, my rep, was terrific as always. Everything was handled in a professional manner and I was out in a little over an hour.

Needed service on my Mercedes. This location is great. I was able to wait for my car and the cost was very reasonable. A shout out to my service rep Amilcar Mejia who always takes good care of me.

Started shopping online seen the Mercedes lease offers so I clicked on interested. With in minutes I get a Call from Monika Travis at Torrance location. She was friendly and we booked appointment right away. The manager called after to confirm appointment and thank me. Arriving at the dealership everyone was so nice and helpful once I met Monika she showed me around got me to test drive the car I was Interested in. She went a voice and beyond to find color and features I wanted. While being hospitable and offering my mother and I beverages and snacks. Finance manger Ty was great very patient and helpful. I definitely see a long relationship with this dealership. I live in Culver City and have closet dealers but I will continue to visit and get my car serviced here

Outstanding service….Amilcar was very professional, as always. Knowledgeable and very pleasant to communicate with and solve my C300 Cabriolet.

Amilcar Majia in customer service was outstanding. Very professional and answered all of my questions and concerns. Delivered and repaired on time with thoughtful car wash.

Got an error message “ Check the Break Pads Wear” They said both pads and rooters have to be replaces. The breaks were working just fine. After spending $1050 and once I left the dealership the same message appeared again. We will see how the Mercedes Benz of South Bay will deal with this? Very disappointed.

Took car in for an extended warranty service. No hassles, no issues, very professional. Natalie, my service rep, was very professional and knowledgeable. Completely satisfied with my visit

It is always a pleasure to work with Mr. Amilcar Mejia from Mercedes Bens South Bay. Mr. Mejia?s knowledge and expertise keep my car running smoothly. Not only that, but Mr. Mejia is a truly ambassador of Mercedes Benz.

Excellent experience with the service advisor Amilcar

Excellent!

Amir was excellent. He was prompt and helpful.

Brandi Lovelady is my advisor she takes great care of her customers

Excellent Serivce!!!

Dropping off the car took a very long time with a wait to drop off to get to the service advisor (20 mins), then wait for rental car (courtesy cars out) (35 mins) then picking up very long wait for car to be brought (35 mins)

Love Mercedes Benz South Bay. Getting my car serviced is alway easy and quick.

I had such a great experience here!!! As soon as I walked in through the doors everyone was super friendly. I didn't think it was going to happen but I was able to purchase my dream car right before my birthday all thanks to Emily Anderson!! She is amazing!! She took her time with me and really made me feel welcomed. Emily answered all my questions and made the process super easy. I left feeling like she was my friend! Finance also made this whole process super pleasant, I couldn't have left happier. Totally would recommend you visiting Mercedes Benz of South Bay for your next Benz!

Service, good deals and good customer service

In the past, I have been very critical of the service department at Mercedes Benz of the South Bay. However my experience this time was very positive. Even though there was a significant "crunch" at the time I arrived, I got in and out reasonably quickly. Same experience with picking up the car. My only complaint is their inability to determine the cause of a slow leak in one of my tires that has been going on since date of purchase. I lose 2 to 4 pounds of pressure per week. From their explanation, it sounds like they are taking all the steps to find the cause, but the problem still continues.

It was very good, we had a great experience, thank you!

My sale person Mercedes Bonness is very caring and helpful sales person that I ever met. The finance department was unbelievable they all took their time to make sure that everything was right with my purchase .

The sales representative was so helpful and she took her time to show us all the features in the vehicle.

WORST SERVICE EVER!!! I would give them a zero if I could. They kept my car for 13 days for basic service and auxiliary battery replacement. Service Rep never once initiated a call to update me. I had to call him. When my car was finally ready, I showed up the following day and still had to wait another 25 minutes while the Service Rep completed the paperwork that should have been completed the day before. I tried contacting the Service Manager, but had no success with that. I guess that makes sense. I will never set foot in that place again!

Service advisor was not nice a bit rude and unprofessional in my opinion, I won’t like to work with her on my next visit, before my appointment I requested for a loaner to be able to run errands, I was granted in the replied email, but she rudely refused, hence spent all my time at dealership, I lost a lot!

I had a ten year service with only 29,000 miles, including new tires because the old ones had exceeded their shelf life. I was very satisfied with all of the work and now understand the problem with 10 year old tires.

Wonderful service. Very accommodating to my schedule, which is so appreciated.

I was in lots of hurry and I had no appointment and My car needed service A. The service lady Sonia Gonzalez was very accommodating and she promised to finish in less than 2 hours. After 1-1/2 hour she came looking for me the car was done and the car was very clean inside and out Thank you

Monica made my buying journey super easy, non stressful just amazing.

Amazing friendly service clean fabulous facilities

As always Jackie Mohl knows what needs to be done in order that my car is always in tiptop condition. She also knows when the best timing is to do what and how best to do them. I will only entrust my car to her.

All Good would not expect anything less always top notch

The vehicle was CPO but right after a week of purchase, it was sent to service for replacement of parts, break rotors, pads, blisters in upholstery etc. the vehicle remained with dealer for another 10-15 days and now it seems it’s overheating and I saw under hood insulation needs replacement and still awaiting on sales to provide me the mbrace account. This can’t be a CPO with just 20k miles on it for which I paid $46K plus.. My first Mercedes and I am disappointed 😞

I would highly recommend Hayes Mcmillan for all your leasing and purchasing needs. He has been with Mercedes Benz of South Bay for 20+ years and is truly knowledgeable and professional. In addition, he is generally just a wonderful person with so much charisma and compassion, he truly makes you feel like family.

It was the best experience I've ever experienced. Hayes was absolutely knowledgeable, patient, accommodating through the entire process, he was great even beyond when I drove my GLA off the lot. You can't find any better help, and one that is passionate about the business as Hayes. This is why I've gotten my last 3 Benz's from him. I don't know what I'm going to do when he retires. Cheers to you Mr. Hayes and the entire Mercedes team. See you in 4 years.

service rep was very professional and was very helpful.

Jackie Mohl is my service advisor and she has always been very prompt and diligent on getting back to me regarding any issues that may arise with the service of my car. She is proactive to make sure I know what is coming up and always very knowledgeable about whatever comes up! Excellent!!!

Frank is amazing and very knowledgeable. Thank you for always taking good care of me and my car

I LOVE PABLO MORENO, HE IS THE BEST CUSTOMER SERVICE EVER- I HAD A FEW ISSUES WHEN I PURCHASED MY METRIS LAST SUMMER- AND SINCE -PABLO MADE SURE EVERYTHING WAS COMPLETE! HE WENT ABOVE AND BEYOND. As a business owner myself, it’s really nice to see someone do their job and love doing it, this is Mr. Moreno. THANK YOU, I WILL CONTINUE TO SEND MY FRIENDS AND FAMILY TO YOU. ❤️

Horrible experience Staff has sold me a supposedly cpo car with a collision damage, smells like smoke, and multiple electrical issues ... promised to repair the collision damage over 2 months ago now , still not resolved a after countless calls and emails, manager impossible to reach If you can get the car you want at another dealer do it ...

Frank Perri always does a great job! There was a snafu and he made it better!

Quick Service And Efficient Very Satisfactory, Good public Relations.

All services needed were done perfectly and timely

I always have positive experiences at South Bay Mercedes.

Attention to detail and compartmental handling of work. Sometimes being too fractured in responsibilities creates too much lost time in transit of information and work.

Everyone so helpful and kind to me. Forced to buy a car as mine had been stolen.

Frank was excellent, professional and extremely knowledgeable.

It started online by looking at the inventory to see if they had what I might be looking for. Daniel immediately reached out following my inquiry and immediately was helpful. I was considering a trade-in as well and they made the whole process seamless for when I finally came into the dealership. I never felt pressured and they heard me our on my expectations for a new purchase. I'd highly recommend working with Daniel if you go to Mercedes South Bay!

Perfect service, super professional , good timing, good car wash

Great and friendly associates.

I have been customer for over than 4 years in Mercedes of South Bay Thy do professional and thy never disappoint me My service advisor her name April always do great job and I trust what she said to do in my car Thnx for all of you guys

Paul, a service manager, was most helpful. He got me a ride home when the car was left for repairs and saw to it that I was brought back to pick it up.

Aaron Rice was superb! Literally superb! He was a major reason we bought our s63 there. Very honest and straight forward as was the finance manager. We bought a week ago and we are going back to replace my wife’s Mercedes with one from there. Steve Friedman

A little tough on the front end of communication..called once for a quote on getting a service "A" done on my sprinter van. Person that I spoke with couldn't answer my question and referred me another service person. My call went to voice mail .I left my contact info and my question with who I was told was the " service manager". No call back. Called again a week later asked the same question, This time I was told the service "A" was appx 320.- Later I find out they only quoted the oil change and not the total service charge. Over 900.-. Little sticker shock. I was told my service advisor was Frank. To speak with him upon arrival. Day before I went in for the appointment I called and left a voice message with a question.. No call back. Went in for the appt, found out I had a new service person to work with.She was helpful and to the point. I was told she handled service for the sprinters. Should have started with her...I give her ⭐️⭐️⭐️⭐️ 4 out of 5 stars . Don't have her name in front of me but she would be the reason I would go back.. Got her a coffee Bean gift card..

I had a service appointment yesterday. I had to wait 2 hours for the dealership to tell me they were backed up and wouldn’t be able to change the tires. After talking to the service director they finally decided they would change the tires. It took them 3.5 hours and could have taken 10 minutes. The service advisor was rude. They indicated they were busy but I looked around and most of the employees were standing around. My GLE AMG is a great car but my lease is up and I don’t want to own another car that needs to be serviced here. I have come here for service for 3.5 years and I am done.

I had an appointment at 9am for service. The advisor said I should have an estimate by 3pm. I didn't get a call around 3pm. So I called at 4pm and my advisor was not available. They said someone would me back within an hour, but no one called. I called back at 5 and still no response. I finally got a text back around 6 to say the mu car wasn't looked at and they would try tomorrow if I wanted to leave it. I left it and the next day I waited till about 2pm and still hasn't been looked at. So I just picked it up and will take it somewhere else.

Even if we didn’t get the car there at MB South Bay, the service department is always willing to help out. My service advisor, Brandi excels at what she does. When they needed the car for more than a day to look at an issue, Brandi set me up with a loaner. I actually didn’t expect this! Highly recommend. So glad I don’t have to drive to Newport Beach for everything MB related.

Frank is always available and professional, he is extremely knowledgeable about cars and he will make sure my needs are met each and every time.

Brad was a great service representative, explained the process and was very responsive throughout the process.

Amilcar is a top notch service advisor. I have been requesting him since I purchased my car. I feel confident with his recommendations. He is knowledgeable, friendly and has my vehicle ready as promised.

Wonderful sales people that took the time and effort to make a long process quiet pleasant.

I called at 8 am and explained I had a slow leak in one of my tires. I was given a 9:20 am appointment. When I brought the car in at 9:20 am, I was told the agency would need the car for two hours, and that I?d get a phone call about the status of the tire. I received no phone calls. After three hours, I left messages with Steve, the manager, and my rep. Neither returned my calls. After 4 1/2 hours, my husband dropped me off at the dealership which is a 30 minute drive from our home. I learned that my car still had not been worked on, and I was then told even if I have a slow leak, the tired would need to be replaced. I decided to take my car at that time. So five hours later, and driving 30 minutes to and from my home twice, this being on the road 2 hours, I?m not happy with the Mercedes service department.

The service manager, Frank, was extremely knowledgeable and professional. My car’s needed repairs were done promptly and within the time frame promised, and within the cost estimates we discussed. This was a top-notch experience!

I always have a pleasant experience when I visit Mercedes Benz of South Bay. The employees are very nice and professional.

I got 2 cars from there and they really work with you.

I telephoned the dealer for a Service appt. I was assigned to Mr. Frank Pierri .We arrived about an hour EARLY for the appt.MR. Pierri was rude and told us that because we were early we would have to wait. We went to reception and mare an appt for the next day with my daughter's service rep. The second appt was 5 Star.

PROFESSIONAL, COURTEOUS, AND KNOWLEDGEABLE SERVICE. EXCELLENT SERVICE DEPARTMENT.

I had the best buying experience at South Bay Mercedes, because not only did I have fun selecting my beautiful new Mercedes convertible, the friendly service by Aaron Rice and his Sales Manager made my day! I didn’t have an appointment or anything, but still was greeted and treated like I was family, and boy did they help me get the car I wanted in a short amount of time! They are so nice, as I even went back to get pointers on my car!! The whole place rocks!

Frank was excellent!!! Thank you for helping me get the wheels back and they look great. Hope all my future service needs are as easy as that was.

Service person's yell at you like I serve only one person at a time, and kicking the stuff around at the driveway. They won't contact you when your car is ready so you have to wait over the weekend to get your car back, without your car. It was not as bad as this back in 2013 and on, but it got so much worse and I planned to buy/lease our car from LA location and get service there from now on.

Personable! Efficient! Flawless! This is the fifth vehicle my family has purchased from this location! Thank you Aaron Rice for the best buying experience!

they told me if there is a dent the dealer will take care, but they make me mad in the end

Great?A very professional shopping experience. Thank you.

Good but never got to meet the tech who serviced my car. Need that one on one.

My service advisor is very non responsive. He doesn?t keep me updated on the progress of my repairs and doesn?t return phone calls.

Amazing people and amazing service. One of the best car buying experience I?ve ever had. Thank you.

Service rep, Frank Peri, was the best. Courteous, communicative and friendly.

Excellent Customer Service/Care.

I'm not happy at all. I'd been MB customer for couple of years now since I got my car.

Great service and Brad is the best!

Service are always wonderful , people there are nice. April did my services like always

Best experience ever in purchasing a new vehicle. I loved the entire method and looking forward to enjoying my new car.

Customer service was outstanding

Fast, friendly, organized!!

Do yourself a favor, go elsewhere. They love you right up until they get your money. You can see my review of my sales experience and the total mishandling of my experience from the beginning on Google Reviews. But, now I am compelled to write more reviews. I have owned my Certified Preowned 2017 C43 AMG for a total of 22 days. 14 of those days it has been in the service department. I was so upset with the handling of my experience from the beginning, I was referred to speak to the General Manager. He or she did not feel the need to speak with me and asked a Sales Director to speak with me. He was very nice and reassured me this is not how they do business. I met with him in person when I returned my car to the service department for the second time in less than two weeks. Same problem both times. AC/heat not functioning properly. First time they assured me it was resolved. One week later I returned with exact same problem. I have owned this car for 22 days. 8 of those days it has been in the service department. A Certified Preowned! I inquired about the progress and was informed by service advisor the problem was resolved, but now my mechanic broke the “overhead trim cover” and they have had to order yet another part. Of course I called the Sales Director and left a message asking him to call me. No return call. Yet, when I met him in person 7 days ago when I dropped off my vehicle, he assured me he was personally going to be involved in this case so it is properly handled. I assume his idea of properly handling a situation is avoidance. I am a realist. I understand things happen. I do not understand this dealership’s stance on customer service. To understand the full scope of my displeasure with this dealership, please see my Google Review. This has been a menagerie of misleadings, bait and switch, poor management, deceit and absurd customer service from the beginning. I am at my wit’s end. Not sure of my next steps. But, please save yourself. There are other MB dealerships that are far more reputable. Go elsewhere!

I dropped off the car at the service and asked for the loaner car. But the staff at the desk said there’s no loaner car without saying sorry. She was very rude and unkind. I requested the loaner car when I made an appointment. This is disappointing. I started thinking of purchasing a different brand car next time.

Pablo was a Great service advisor and very knowledgeable.

Great customer service....and attention to detail!

Fully satisfied with the repair. Issue was diagnosed, and fully discussed with us, and it fell under the warranty that we had previously purchased, which was awesome.

nice loaner car, quick in and out the only problem is with the system update the car has been acting strange. with the cruise control on it started stoping on the freeway for no reason slowing down on slight turns for again no reason. most setting changed. I'm not happy with the update hopefully they can reverse it.

Awfull response to problem with the used car we bougth from this dealer,2009 CLK 350,after driving it less than 105 miles the check engine light came on which was diagnosed as a left cylinder bank timing issues by my mechanic. Unfortunately the warranty was 5 days or 250 miles and this happen on the 7th day of ownership so we were told there was nothing they could do for us.We even ask if we could buy a more expensive car if they would take the problem car, but their answer was always the same a resounding NO

Work done with minimum inconvenience.

Dealership is very professional and timely with repairs.

Work was completed in a timely manner. Discount was applied. Service technician was great!

My Service Advisor S. Gonzales was awesome. She was patient as well as thorough throughout the service process!

Excellent customer service time efficient and friendly

I've been having my car serviced at South Bay for the past 8 years and have always been very satisfies with the customer service and given a 5 rating. MY experience this time was not the same, I'm not talking about the repairs. I was not comfortable with customer service rep. he kept coming back with more repairs and not very customer-oriented, The previous service manager was very attentive to customers and made it a point to acknowledge you if he observed that you were waiting for a while. I met with the present service manager to review the bill since it was the highest I've ever paid, considering we're in a pandemic and I did not do much driving, I felt on the defensive the whole time. I'm very grateful and appreciative that my request to have the tab picked up for my wheel alignment was honored, which was not done during the initial repairs because the spare was on. While he agreed, no notes were left so when I tried to schedule and appointment and he was not available it was very uncomfortable trying to explain. I'm very satisfied with the repairs.

Horrible experience that gave me the impression that I am a victim to a bunch of money hungry scavengers who were looking for every tiny detail to increase the cost of the service. Also treated me with no respect as a loyal customer who has always paid leasing agreement on-time. Couldn't even give me a decent loaner vehicle that covers the length of repairs, but stretched the time to repair by adding more and more work to the work order.

I always have a good experience when I visit the dealership. . The representatives are all very professional

I bought a GLB in December. I live in Az. I just received a temporary Az tag. 3 weeks after we bought the vehicle, I decided to call the dealership and inquire about license plates. Unbelieveably, they had not started the process of licensing the new vehicle. I had to talk with several employees until 1 actually knew what to do and got the ball rolling so we could get a temporary Az license tag. And that is just a taste of what went wrong.

Professionalism caring and efficient

very professional and courteous. conveniently located and reliable. providing loaner is essential.

My Service Advisor April is amazing. She is very knowledgeable. She is very thorough. She takes ownership. I absolutely love her service. COVID sucks, I miss the snacks from the service area. LOL I've had my car a few months. This is the 3rd or 4th time it's been in for repairs. This time, I brought it in and the part that had been ordered was defective. Not sure how that happened but it would have been nice if this was noticed prior to me bringing my car in. Doesn't take away from the service provided by April. There are a couple of reps that could learn from her.

I went in for my B service. Pablo was super helpful. Very professional and courteous. Great experience. I was able to get a loaner for a few hours and my car was ready on time!

The spring in the cargo cover broke in my 2020 GLS. The staff ordered a replacement which was covered by the warranty.

My salesman, Hayes, was great. He showed me the options of cars I said I was interested in and was able to get me into a car nicer than I expected.

This was my first purchase of a vehicle, and one of this magnitude and luxury. Sam was very customer oriented, and put me in the car of my dreams! Even with less than perfect credit, they will work with you. I recommend this place to any and everyone looking to purchase.

Highly recommended and service is good the service advisor is so knowledgeable honest and care about his customer his name is Paul and I will be starting to bring my car for service in MB Southbay in Torrance excellent

April was great. Got the job done

Mr. Buntukampol in South Bay Mercedes Benz is a very nice and professional service advisor.

Frank Perri is a excellent service advisor with understanding!🙂🙂

We had excellent service from Frank with constant updates via text and email. I highly recommend their service department! We were able to get a loaner vehicle with no notice - all is good. We are back on the road in a nice clean Mercedes!

Very Friendly way better than the one downtown

Thank you Brad Parker for your excellent customer service.

Customer service Rep Frank is very quick and helpful.

They are very polite and very helpful with any question that we ask.give us very important information.

My son and I had the best experience at the Southbay Mercedes. Keith Cambra, Allam Kordab and Ali (manager) were super nice and helpful.

I recommend Mercedes-Benz of South Bay because of the overall service I've always received as a customer..the service is great from the desk to the repair shop. I'm treated with the utmost respect and my car is well taken care of. I'd recommend this service center to anyone who needs the best care for their car and the personal care for themselves.

Very good service timing,transportation and the service personnel are excellent

They always do a perfect job in very little time. Their waiting area includes a real desk and a very good internet connection.

It was a pleasure meeting and working with April (Service Advisor) at Mercedes Benz of So Bay. She provided excellent customer service. Give her a raise!!

☺ My sales person......Edward was the BEST. I've bought many many cars before and I must say he was second to none. He answered every question and made my buying experience very pleasant....Mercedes Benz Southbay

My sales person......Edward was the BEST. I've bought many many cars before and I must say he was second to none. He answered every question and mid my buying experience very pleasant....Mercedes Benz Southbay

Frank Perri of the Torrance, CA Mercedes Benz/Autonation Service Department is a total gem. He always makes sure every aspect of my experience - whether a repair or scheduled maintenance visit - goes smoothly. I appreciate his dedication and positive attitude!!

I had a very good experience! All the staff were very friendly!

Great service. Quick and precise. Very satisfied. Babak is awesome.

Very professional. No problems. Outstanding service.

The people that work in this location are very rude considering you pay so much for the car and service. Not friendly at all. Especially Jackie and the manager Steve. I will definitely not be returning to this place to get my car serviced. They don’t know how to greet customers. Such a bad place to take your car!!!!!

I brought my car at 8:00 am on the 20th of this month but was not ready till the next day at 2:00 pm. When I called and left messages to Sonia cut no return calls. I called the service department to find out my car was ready so went to picked up. Sonia asked my name several times which made me feel that she just did not care . Regret I did not get Paul

Brad Parker was my Service Rep. He was the best Rep I’ve had. Professional, knowledgeable and gets back to you with all your questions answered in a timely manner. Give him a raise, he’s worth it!

Car currently in MBS Bay shop for repeat of ineffective repairs.

Sonia took care of my car and made sure I was a satisfied customer. Thank you!

I had 5 issue of recall from MBZ, which is not good but I contact MBZ south bay service. Left 3 times message but no answer. I call my sales person then I got call back 2 min. Thank you James. after I brought my Van, they are take care me perfect.

I had my car's first service yesterday, Frank Perri was my advisor. He did a great job taking care of my needs and provided great customer service. He is awesome. Thank you Frank!

That day was extremely busy, however I was given a 2021 loaner car for the day.

Went in for a recall that was set up weeks in advance after telling me the air bag was available. Left car for the day, on return notified that bags were not available. Service at this Torrance location is really going downhill. Very dissapointed and question if I would trade here again.

speed service, speed documents, professional advice

Babak made the experience more comforting. Was very informative and helpful with the questions I had.

Happy with my experience in dealing with salesperson, manager and finance person. Most of all, love my car!

Great service. Love my new Mercedes. The staff at Mercedes South Bay is top of the line. I give them 5 stars

Quality service and prompt

I took my car in for Trunk repair and gear shift problem . Told Service man if they fix the trunk the gear will work. It took 3 1/2 days to get my car back!

Daniel was very helpful, kind, and straight forward. Great customer service.

Sam and Guillermo were awesome to work with they assured me of what I was getting and the process wasn?t long at all . Sam stood by my side every step of the way. He assisted me in finding a car that not only fit my needs but was practically Brand NEW

Thanks to T.Garcia great service

Excellent service, except inconvenienced by no Loaner car on site and had to ride to Enterprise to get a Loaner car.

We are billions, who loves Mercedes!!! You need more words? South Bay Mercedes-Benz in my area the best I know! Attentive, professional, diligent specialists.

If there were technician concerns my advisor contacted me immediately to review options.

I went to see Sam and he took very good care of me. He looked out for what was best for me and I love that.

My salesperson to the general manager were supportive and friendly, I call this excellent customer service.

Thank you Frank Perri! Due to covid-19, he had to work some miracles to get our vehicle through the service process in a reasonable time-frame. We so appreciate his attentive service, outstanding communication and solutions-oriented mindset. Thank you!

My car was just there and Frank Perri did a fantastic job keeping me informed on my car’s repairs. He was available both via email and phone and was very patient with me even though I was very frustrated about the repairs (no fault of the dealer though, just the way it is). Thank you Frank!

in and out

Thank you for service I’m happy to brought my Mercedez last December 15,2020 regarding my recall... airbag but now went I’m start my car ,I ll can’t start but showing on the monitor?airbag SRS Malfunction Service required: and beside I’ll spend 1300.00 for break pad / some linking parts and engine oil ,,, I’m so sad because I’ll thought gonna be alright 🙏 I love ❤️ my Mercedes Benz 👌

Amazing experience! Sales person (Alberto) responded promptly to my texts and calls, answered all my questions. Alberto was very accommodating and not pushy. Pleasure to business with Alberto Thank You! Shout out to Aly and Ty as well.

Not usual best service. Don?t even know if they actually did the recall repair because of the experience

Everyone I spoke with were helpful and had great knowledge of their vehicles.

Representative Sonia Gonzales is ALWAYS helpful, friendly and professional. Definitely commend! Excellent services all around from Sonia to the repair center.

Great experience with Mina! Very friendly and prompt! Had the car ready for me upon my arrival. The process was seamless. I've never had a better car buying experience.

Excellent Customer Service. Thanks to Monika and Sonia !

Always provide excellent service. Give detail explanation of work performed.

The Sales person Michael Amos was great, no pressure answered all questions and honered our wishes, in fact I did refer someone to him the following week

Honestly, I have the best experience with our service advisor "Babak Vahedi" at SB MB. He is an excellent service advisor and the reason why we keep on coming back.

Everyone was very nice and I didn?t feel pressured like most of the time. Mina is very informative and made me feel like family.

Brandi was my advisor. Explained everything included in my service. Had great conversation and she’s my boost girl. Thanks for the shot. Pleasant experience.

I took my car in for service. Frank Perri is the most knowledgeable professional service representative.

Timely, friendly, safe and detailed communication, that is how I describe my service experience at South Bay Mercedes Benz.

Whenever I need service for my Mercedes, I always contact Pablo Moreno. Pablo is the best, he is honest and professional. He keeps me updated on the status of my repair, replacement, etc.

Awesome place! Nice people! Perfect service! He(brad)was very nice and professional from service department Torrance south bay mercedez benz dealer.

Hasan at Acura referred me Collin and he was very helpful and honest

Love my service advisor. He is the best! Paul always tries to save me money and help me in anyway he can. I think he should be the top service advisor at Torrance Mercedes!

I had the most warm experience at this dealership. From the sales man to the financing process to signing. Lance, Ali, finance and training were all magnificent. Even the gift shop!

Outstanding customer service and efficient! Frank Pedro, our service advisor, makes the process seamless and he?s extremely knowledgeable.

Frank Perri provided us with oustanding customer service. We would not take our car anywhere but Mercedes South Bay

Satisfied of the result and to the people who assisted me of my need for my car.

Good service . Adviser Sonya is very helpful and nice.

Excellent experience with the entire team, especially Monika!

Always excellent customer service! Amilcar is terrific! MSB stands behind their work!

Service was quick and efficient. The estimated time for the service was 1 1/2 hours. My car was ready on time. Pablo was friendly and thorough. All in all a very pleasant experience.

Had a pleasant experience with Eduardo Bacilio. Hassle free !

Great customer service, clean facilities. I felt Covid safe.

Great service I would highly recommend Frank kept me informed what’s going on with the vehicle I would highly recommend him and the dealership

My service advisor, Paul Buntukampol, is spectacular!

Had a great experience and Sonia is great at her job.

Messed up my alignment on my vehicle and had to take time off to get it fixed.

Very happy with the purchase of this car and all the attention received from the dealer.

Excellent and efficient with friendly service and completeness

I did not receive the normal warm welcome have in the past. In fact, I had to inquire about my vehicle. I seen the Attendant park my Mercedes Benz. It was sitting there for approximately, 15 minutes, so I asked, Customer Service to find out the progress of my car. That is when the Lady Servicing me came to Assist me.

My car was due for service B. Frank Perri the service advisor was great. Made the visit and experience easy and perfect.

My service manager, Jackie, at South By Mercedes is excellent. All the employees in the service organization are knowledgeable, helpful and respectful.

I was pleasantly surprised that the repair cost was less than the estimate. They completed the repairs in an hour and a half with a car wash.

It wasn?t easy to find the exact car I wanted but I?m very happy with how things turned out. Thanks to all....

I needed to get an SUV and was looking at several brands. With Covid, inventory everywhere has been tight and my search went on for months. Emily Anderson at Mercedes Benz of South Bay did an excellent job keeping me up to speed with new inventory and we eventually made a deal. Very happy.

I had a pretty good experience getting my car serviced

My service experience was awesome April is to me the best service rep at South Bay she is very professional very attentive very informative very understanding and very thorough also the surrounding staff at South Bay is also very accommodating I will recommend South Bay to everyone.

It was a smooth process, I went in for a routine service an the process was easy only drawback was I was promised a loaner car but because the work would take less than two hours they said they don?t give courtesy vehicles. This was new as I always have had a courtesy car. They should have told me that when I made the appointment.

I just want to say I enjoyed your customer service tremendously. My service advisor, Frank Perri, was thorough about the services I needed to get my car to properly perform as long as I decided to own it. He also made sure that my car would be ready when it was time for me to pick up my vehicle. Once again, thanks for the wonderful customer service that was provided to me.

I felt unwelcome. I went in for warranty work but did not get any explanation on the process or updates and car was not ready when I went to pick it up. Maybe rep was having a bad day but that should not be visited on the customer. I'll probably go back to the Buena Park location where I purchased the car as they are very friendly and professional.

Excellent! The repair and service performed timely, vehicle was ready as promised. Communication and cost were clear and as quoted.

Frank Perri is super. Great customer service. Goes above and beyond.

Frank Perry was very kind and provided fast and efficient service.

Fantastic service. Make sure you ask for Taidy for any sprinter needs!

I brought my car for Recall item fixed. The dealer took my appointment quick and finished in the same day for making an appointment. Good service.

Had a pleasant and wonderful buying experience overall.

Monika Travis was amazing to work with. She was completely professional and got the deal done!

Pablo bent over backwards to make this experience very easy. I I walked in for a repair without an appointment and walked out in an hour and a half. Thank you Pablo

My service was excellent. My service was prompt . My service provider was knowledgeable

Tadia was very helpful in getting our problem diagnosed and getting us into a loaner car made it super simple!

Great customer service. I’ve had my car there twice, and both times they got me in and out in a reasonable amount of time. That’s important to me.

Provider was very professional and pretty nice and smile all the time. It was very greatful and make me so happy. Next time I will go there to get a service again. I will recommend to my friend to go there.

My drop off appointment was at 8:20am yesterday. The service guy, Pablo was supposed to call my husband after diagnosis. I didn’t hear anything for 6 hours so I called Pablo at 2:33pm. He called me back in 10 min said he called my husband but my husband didn’t answer. When did he call my husband? AFTER I CALLED PABLO. So Pablo FORGOT to call and started telling me that I need to replace my passenger seatbelt and need to order the parts and it takes a few days blah blah blah... First of all, he FORGOT to call us and they did NOT do anything for 6 hours and telling me that I don’t get my car back for days. The quote for replacing the passenger seatbelt or buckle is $955. I asked him WHY I don’t use passenger seat almost never but it needs to replace before driver’s side. Also I said price is ridiculous. Pablo said “BECAUSE YOUR CAR IS OLD AND DOESN’T HAVE WARRANTY” ARE YOU KIDDING ME⁈ I am calling MB headquarter customer service today. I DO NOT RECOMMEND THIS PLACE.

They Had my car for two days when it was just supposed to be for 4 hours

Great service. Great advisor in Sonia who explained everything clearly and kept me informed through the whole process

Great service , very accommodating! Thank you!

prompt and good service. I hope you have more loner cars since I need to rent car from rental company although I need not pay any rental fees or transportation to the rental car company.

Best service and good advice from Paul P. I trusted him and will definitely go back have my car service at Mercedes-Benz of South Bay again.

Good customer service and quality work! Jackie is my advisor and is very knowledgeable and attentive to my concerns and makes sure I am satisfied. 👍🏾 I would recommend to a friend

Excellent staff and service overall - Frank Perri is a simply outstanding Service Advisor. Highly recommended dealership.

Excellent customer service!

April (service advisor) is a true asset to your brand. She goes over and beyond to make sure your car is fixed in a timely manner snd updates you continually throughout the process.

I did not like my experience at SB Mercedes. I felt I was charged a diagnostic fee for a problem I already knew I had. Also the diagnosis didn’t tell me where the issue was on my vehicle. I will take all of my family’s Mercedes to DTLA Mercedes from now on.

Great service.. Sonia and Steve do a great job. I will be back.

If your in the market for a new or pre-owned Mercedes I would recommend you go to South Bay Mercedes. 1) Professional 2) No pressure 3) Immaculate vehicles 4) Excellent selection 5) No haggle 6) Transparency Crystal Clear 7) Just go there and ask for Doug *Tip look online have some lunch and go in make sure to say that Doug is helping you -Best

Emily is the best she takes care of you from the beginning till the end! Emily makes sure that you drive off in car you like!! She’s the best!! She’s helped me out 3 times and everytime I left happy! Thank you Emily !

Service Maintenance- Service consultant was so nice, she also assist on loan car that my errands be done at same time.

Brandi Lovelady has been my advisor for some time now and she’s been great! It’s been a pleasure to work with her on my vehicle’s service needs. She takes the time to insure all my concerns are addressed and keeps me informed on my car’s status throughout the process. Thanks Brandi :)

Service advisor is terrific, Sales team doesn?t even call to cancel scheduled appointments.. No follow through.

Had a recall on the passenger side airbag..called the dealer and made an appointment..took the car in and everything was conducted in an smooth and professional way. I was elated.

Awesome experience. I did not have any problems or issues with my service, and was provided with a loaner car as well.

Excellent job Hayes and Anthony! The process was super smooth and easy.

My experience was excellent! Mercedes Benz of South Bay is the best! My sales person Wendy was professional and knowledgeable. She helped me navigate the purchase of my new car!

Thank you South Bay Mercedes and the Mercedes Company to fix my car?s passenger?s air bag for free and giving me a free car wash. Thanks a lot.

Customer Service has dropped tremendously at South Bay Mercedes Benz! Used to be you own a Mercedes Benz Believing you're Somebody Special! At South Bay I was Invisible! My car could have been stolen and nobody cared! I was not exec assisted when I brought back the loaner! My car was already at the curb with the keys inside! I stood by my car for over 5 minutes not one service personnel asked if I needed help! I took my car home! The next day I get a phone call from Sonya asking if I'm ever going to pick up my car!??? Seriously! My next car Will. NOT be a Mercedes Benz Not after this Bad Experience My Car could have been stolen!!!!

I brought in my car due to a message appearing on my dashboard. They kept the car the whole day and repaired the malfunction. Turns out they also inspected the car and gave me a list of things that needed further attention. I asked the service advisor to prioritize the list for my consideration and planning.

Took my 2014 E350 in for an air conditioning issue. Was assigned Brad Parker as my service advisor. Brad went above and beyond and ordered a multipoint inspection which uncovered a few other significant issues that needed repair. I’m glad he was thinking of the car as a whole rather then just focusing on one item. Everything got handled smoothly under warranty. Much appreciated !

Had a great experience at Mercedes Benz, no complaints with customer service. This may seem off-topic, I hope they consider getting rid of the tiny individual sized plastic water bottles they offer to customers and employees. Plastic is extremely damaging to the environment, and almost always ends up in landfill. I was bothered to see their employees drinking out of these bottles - i wish they would install a water filter instead, and people can bring in reusables. We must do all we can to help the environment, and this is such an easy thing to fix.

It took them 3 attempts to fix my leak and in the process chipped my new paintwork I paid $9000 for, they then refused to fix the paint. THEY ARE THE WORST MERCEDES I have ever been to.

I was looking for glc lease and found good deal on southbay benz. I submitted my info and received one of sales persons. Due to work hour, i set 6pm appointment on Friday and he agreed that. So i went there and tried to meet him based on email conv and phone convo,Luke. I waited over 20min to meet him and came to me there is no appointments. Wow. Why i went there for no appointment. Anyhow, assigned Mina who explained and helped alot during test drive. Ok. I can take till this. After test driving, they gave an offer which is much higher than what I received thru edmunds. So I showed the numbers on the edmunds and they said they can’t do business with this price. I do not know it is from southbay benz, Benz finance, or edmunds. I decided not to have a biz with them and left. They are not ready to do a truthful business and I disappointed. I do not recommend this dealer. If you are willing to do, please be prepare carefully.

Poniendo más atención a los clientes

Best of the best deal I have ever visited , excellent customer service, friendly staff

Brought my 13 year old e350 in for some warranty recall work. Was treated like I'd brought in a $100K car. Very nice experience.

Great service and very knowledgeable service rep. My car was repaired in a short time. I was contacted to pick up my car in a timely manner. Overall my experience was excellent and all employees were polite and courteous.

After a small hiccup, experience excellent customer service. Brandie excelled my expectations. She was super informative and made my first time experience here a great one. She made me feel like my business was of most importance. Ask for Brandie as your service advisor. She won?t disappoint.

After shopping at 4 other dealerships, I purchased my MB E 400 Cabriolet at Mercedes Benz South Bay. Every person I interacted with was friendly, professional, and provided outstanding customer service. Monika Travis, my sales person was friendly, had a lot of patience with me, answered all my questions, and was not pushy at all. I would definitely request Monika to assist you. Her manager, Luke was available and friendly answering any additional questions. . Hector in finance was a joy to work with and didn?t push additional products or services. I would recommend MB of South Bay to anyone looking for a professional, friendly, non-aggressive car purchasing experience.

The service guy Paul B. is the best. The people walking around have no clue and not helpful.

Always courteous and caring service. Best dealer in Los Angeles

Accommodating and delivered as promised!

Always kind advice with professional knowledge.

I was pleased with the Service, friendliness and courtesy throughout the Dealership.

Friendly reliable service

My representative was very knowledgeable and helpful. He even got my car washed for me.

I always get great service at this location. Brad Parker is a very helpful and a knowledgeable service advisor. This location has a great sales and service team.