Recent Reviews from Mercedes-Benz of South Bay

Muy buen dervicio 👍

Amil was great. Awesome service!

Outstanding service. Very professional. No fighting about sales price of car. Was very impressed. Very personal.

Checking in the car takes way too long. The concierge is super slow and when you arrive no one greets you and you have to search for someone to help you just to check in your car. Then you stand around and wait. Plan 30 minutes just to check in a car with a previously scheduled appointment. In the past three months I've had two different cars in their shop for three different issues and neither car was returned on time and took between 3-6 days to get the cars back with constant calling by me.

I always have positive experiences at South Bay Mercedes.

Called the service dept on a late Monday morning my conversation started with I know is short notice but I need service B on my 2020 E 450 the person said let me check,,,,she stated she had a 12:15 - 12:30 PM available to what I replied what is your latest appointment? She said 1:40 PM. I said great she created a profile and said my service advisor would be Sonia, great happy camper. I get there at 1:42PM the attendant greets me and I tell him I have a 1:40 with Sonia. He called Sonia. She shows up about 5 min ltr no problem and I tell her I have a 1:40, she asked with me? I said yes, first time here? Yes I said. I told her what a bad experience I had at the Long Beach dealer. She looks at me and says, I can have your car ready Wednesday. I said no I called and made an appointment and she replied I can't have it ready for you. I said but I called and specifically told the person I was going to be here during my lunchbreak and I would walk around and wait for my vehicle. I said how am I supposed to get back to work? She said I can get you a lyft which I replied I am not from around here so how am I supposed to get home and come back to work for the next two days?? She said, I can't have ready.. No apologies No let me see what I can do. So I said thank you and started to get into my vehicle then she says would you like me to schedule you for tomorrow which I replied no thank you. I felt that Sonia was upset with me. I thought how am I the bad guy. As a consumer I have choices. I left, called Keys European they took me at 3 PM and I was happy. I do not expect anyone to jump for me in any establishment but when one calls and makes sure of availability and then one gets attitude because they are ill-prepared I'll just take my business elsewhere. I called the general manager Anthony twice during the week but its Friday and no answer yet. I did call MBUSA and complained with them. I let them know how customers are treated at MB of South Bay. Let me know you are not available and schedule me for a later day and I'm cool calm and collective. Make a mistake, no apology, no nothing and with an attitude, see ya. I can go anywhere in Southern CA and get my service done. MB of South Bay you will never have my business. Lesson, make sure you ask what time they will take you and when your vehicle will be ready, of course if its a normal service and not major repairs. Forgot, I also let MBUSA know how well Keys European treated me. I dont know about The Best or Nothing at MB of South Bays.. 2 words... customer service....customer service.

April our service person took great care of us.

Attention to detail and compartmental handling of work. Sometimes being too fractured in responsibilities creates too much lost time in transit of information and work.

Everyone so helpful and kind to me. Forced to buy a car as mine had been stolen.

Worst and most embarrassing experience in my life. Took my car in for a check engine light (witch was never figured out ). Gave me a loaner toyota (not a Mercedes like the one I brought in). When I came back to drop off car and pick mine up. I was sitting in line for over 30 MINs no one ever acknowledged me . As a matter a fact, I was skipped with a Mercedes truck that had just pull up. Texted my service advisor about it and up to this day no response. 1week ago I'm glad Lease is almost up. I WILL NEVER BUY OR LEASE A MERCEDES EVER AGAIN. Take your business where people appreciate you no matter how your dressed or look

Frank was excellent, professional and extremely knowledgeable.

It started online by looking at the inventory to see if they had what I might be looking for. Daniel immediately reached out following my inquiry and immediately was helpful. I was considering a trade-in as well and they made the whole process seamless for when I finally came into the dealership. I never felt pressured and they heard me our on my expectations for a new purchase. I'd highly recommend working with Daniel if you go to Mercedes South Bay!

Perfect service, super professional , good timing, good car wash

I took my Mercedes ML in for A service and received excellent care from Paul Buntkampol. Safety protocols for Covid were in place and I felt safe. I was placed in a loaner and was able to handle all appts while my SUV was serviced. My car was returned clean promptly the next day with all items completed satisfactorily. Thank you Paul and Mercedes.

Buen servicio y atención. Personalizada.

As usual , was a friendly and great service, Thank you all especially Babak, He was a great help and very nice customer service We'll be back to see him again next time Thanks again

Great and friendly associates.

Unexperienced mechanics, and not easy to deal with maintenance department.

Came if for service because I was having condensation issue on my left and right headlights. Balal my service advisor was great, kept me informed throughout the process and got the job done.Thank You!!!

I have been customer for over than 4 years in Mercedes of South Bay Thy do professional and thy never disappoint me My service advisor her name April always do great job and I trust what she said to do in my car Thnx for all of you guys

Paul, a service manager, was most helpful. He got me a ride home when the car was left for repairs and saw to it that I was brought back to pick it up.

I’ve leased 2 different cars from Mercedes-Benz of South Bay and it has always been such a pleasure dealing with them. From the sales people to the service people!!! Everyone there is so amazing and makes it easy to come back for more cars and refer others to them. The last time I was there Taidy in the service department was beyond helpful. Thank you Mercedes Benz of South Bay for having such an amazing team that cares about their customers!

Aaron Rice was superb! Literally superb! He was a major reason we bought our s63 there. Very honest and straight forward as was the finance manager. We bought a week ago and we are going back to replace my wife’s Mercedes with one from there. Steve Friedman

Emily was great!

A little tough on the front end of communication..called once for a quote on getting a service "A" done on my sprinter van. Person that I spoke with couldn't answer my question and referred me another service person. My call went to voice mail .I left my contact info and my question with who I was told was the " service manager". No call back. Called again a week later asked the same question, This time I was told the service "A" was appx 320.- Later I find out they only quoted the oil change and not the total service charge. Over 900.-. Little sticker shock. I was told my service advisor was Frank. To speak with him upon arrival. Day before I went in for the appointment I called and left a voice message with a question.. No call back. Went in for the appt, found out I had a new service person to work with.She was helpful and to the point. I was told she handled service for the sprinters. Should have started with her...I give her ⭐️⭐️⭐️⭐️ 4 out of 5 stars . Don't have her name in front of me but she would be the reason I would go back.. Got her a coffee Bean gift card..

The over all experience could have not gone better. Brandi Lovelady did a excellent job and I appreciate her help. Thank you Brandi.

Mina Bekhit was very helpful and great! There are not enough kind words and made us feel comfortable throughout the process. Experience from the beginning to the end was excellent. I had a goal set of what vehicle I wanted and price and the team there made it happen. Mina Bekhit thank you again and we love our new SUV. Keep up the great work and I will definitely recommend my friends and family over to you!

Good impression on the first visit! Delivered what they promised without nonsense.

I had a service appointment yesterday. I had to wait 2 hours for the dealership to tell me they were backed up and wouldn’t be able to change the tires. After talking to the service director they finally decided they would change the tires. It took them 3.5 hours and could have taken 10 minutes. The service advisor was rude. They indicated they were busy but I looked around and most of the employees were standing around. My GLE AMG is a great car but my lease is up and I don’t want to own another car that needs to be serviced here. I have come here for service for 3.5 years and I am done.

I had an appointment at 9am for service. The advisor said I should have an estimate by 3pm. I didn't get a call around 3pm. So I called at 4pm and my advisor was not available. They said someone would me back within an hour, but no one called. I called back at 5 and still no response. I finally got a text back around 6 to say the mu car wasn't looked at and they would try tomorrow if I wanted to leave it. I left it and the next day I waited till about 2pm and still hasn't been looked at. So I just picked it up and will take it somewhere else.

excellent service with friendly staff.

Brought my car in for simple air bag recall installation, scheduled appt for the following week, said they had to make sure they had the parts in stock. So scheduled it when they confirmed they did. Took it in and they called me to say they had to keep my car overnight because they said they didn't have all the parts to complete installation. Assured me that it would be ready by noon the following day. Called me at noon the next day, said it was done and in the car wash, would be ready in 20 minutes, gave them 45 minutes then went to pick up, arrived, receptionist said it was being washed, waited another 25 minutes. This is why I take my car to independent service dealer that I trust. However, since I was taking it in for recall installation i brought up two issues with my car 1) headlights are dangerously dim, not so much dim as they are projected upward, vs on the road so you can't see. My mechanic said they can't be adjusted, the dealer confirmed, so no resolve, really? 2) my tire pressure alert comes on every time i start the car. I just got four new tires. They said they looked for nails and there are none, so nothing was done. Got in my car and the bright red alert came on once again. i pushed the reset and it goes away, but the tire pressure symbol remains on my dash. So disappointed how they handled it. Is it a circuit issue with the alert, thought being the dealer service they would at least show some concern and care and try to fix it or at least give me a resolve, but they didn't Sorry to report a bad review, but this is what happened.

Thank you Mercedes-Benz, my car runs very good. I'm happy with your service.

Mercedes is the best car ever. The people are helpful and answer all questions. They take good care of there customer with fresh donuts and fresh coffee while they are waiting.

Even if we didn’t get the car there at MB South Bay, the service department is always willing to help out. My service advisor, Brandi excels at what she does. When they needed the car for more than a day to look at an issue, Brandi set me up with a loaner. I actually didn’t expect this! Highly recommend. So glad I don’t have to drive to Newport Beach for everything MB related.

My service advisor, Sonia, went above and beyond to make sure my all my expectation were met. Repairs were quick & my car back spotless. Very satisfied customer!

I have always had a great experience here at Mercedes-Benz of South Bay - very thorough, friendly and stress-free.

Frank is always available and professional, he is extremely knowledgeable about cars and he will make sure my needs are met each and every time.

Brad was a great service representative, explained the process and was very responsive throughout the process.

Amilcar is a top notch service advisor. I have been requesting him since I purchased my car. I feel confident with his recommendations. He is knowledgeable, friendly and has my vehicle ready as promised.

Absolutely perfect. My scheduled appointment was right on time. The loaner vehicle was waiting for me. My car was repaired the same day and returned clean looking like a new car. This is a fantastic dealership.

Bought an AMG C43 Cabriolet from out of state and staff was very helpful. Car is awesome, better than I expected

Representative, Naomi Gutierrez was not helpful AT ALL throughout the process. My husband and I had to call the dealership to receive an update on our own vehicle. The vehicle was at the shop since Friday to Tuesday and I called her to follow up. Also, my vehicle was parked for 3 days without being unlocked, checked or moved. Per rep the shop was in the process of checking the vehicle the moment she was on the phone with me which I know it was not true whatsoever as I have the mobile app where provides an update on the vehicle. To top it off the loaner car I had had a strong smell of cigarettes which gave me a bad headache each time I drove the loaner. According to rep, the loaner car would be similar to what I drive keep in mind my vehicle is a C43 and I end up with a GLC SUV. How are these two similar? Personally, South-Bay Mercedes Benz is terrible with follow ups and need to work on their customer service.

I have always had a good experience at Mercedes-Benz of South Bay in comparison to other Mercedes Service Center. Mercedes-Benz of South Bay are always efficient and courteous. My service advisor Sonia keeps me updated on the status of my vehicle and makes sure all service is done thoroughly. Although, I may not be pleased with my 2020 Mercedes, I am pleased with the service I receive from South Bay to resolve the issues I'm having with my vehicle.

Wonderful sales people that took the time and effort to make a long process quiet pleasant.

I called at 8 am and explained I had a slow leak in one of my tires. I was given a 9:20 am appointment. When I brought the car in at 9:20 am, I was told the agency would need the car for two hours, and that I?d get a phone call about the status of the tire. I received no phone calls. After three hours, I left messages with Steve, the manager, and my rep. Neither returned my calls. After 4 1/2 hours, my husband dropped me off at the dealership which is a 30 minute drive from our home. I learned that my car still had not been worked on, and I was then told even if I have a slow leak, the tired would need to be replaced. I decided to take my car at that time. So five hours later, and driving 30 minutes to and from my home twice, this being on the road 2 hours, I?m not happy with the Mercedes service department.

The service manager, Frank, was extremely knowledgeable and professional. My car’s needed repairs were done promptly and within the time frame promised, and within the cost estimates we discussed. This was a top-notch experience!

I always have a pleasant experience when I visit Mercedes Benz of South Bay. The employees are very nice and professional.

I got 2 cars from there and they really work with you.

I telephoned the dealer for a Service appt. I was assigned to Mr. Frank Pierri .We arrived about an hour EARLY for the appt.MR. Pierri was rude and told us that because we were early we would have to wait. We went to reception and mare an appt for the next day with my daughter's service rep. The second appt was 5 Star.

Everyone was very nice and welcoming. And they made it easy and fast and did a home delivery. Showed me how to use all the stuff in the car. I’m super pleased with them, the brand and the stuff!

Christina and Mark were superb, they know how to represent Mercedes Benz. They are an asset to the company. I will definitely recommend them to everyone. Very accommodating.

Great fast service for recall on my Sprinter Van emissions. Thank you Heidi for great service :)

My service manager Frank Perri went above and beyond to service my car and I am very satisficed with his service.

I took my car to have my windshield replaced , at South Bay Torrance Mercedes was told by the technical adviser can’t wash the car for 48 hours as it would damage the adhesive used and may cause leaking in the future , that was emphasized and I was told I can’t get the car the same day because of that and that my car will be washed at the end of the second day and then I can pick it up , to my surprise I was called the same day and asked to pick my car as it was ready , was told that I can bring the car the following day for the usual courtesy wash as it can’t be washed the same day as long as I don’t mind driving the car dirty , which I did not mind at all , as I would prefer to drive my own car rather then a rental , when I arrived at the service I was shocked to find out that they washed my car already , and when I asked the technical advisor she was upset about it at the beginning and said it should have not happened , and instead of taking responsibility of the mistake and apologizing and reassuring me that Mercedes would fix any damage that would occur because of the mistake they made , she said that I only had 90 days warranty instead of the usual 1 year because it is glass , when I was not happy about that she went to Steve the Manager who was not any better was unprofessional to say the least and did everything to not take responsibility , and claimed that it only takes 3 hours to dry and can be washed after that , even though 2 other advisors in the same service department stated when asked you need to wait at least 24 hours , I even called another Mercedes dealership and confirmed that you can’t wash the car for at least 24 hours even with the new adhesives , I would never go Back to this service department , Mercedes has a big name because they stand firmly behind their products and service but not Torrence South Bay Mercedes they don’t and they lied and acted unprofessional to decline any wrong doing or responsibility

PROFESSIONAL, COURTEOUS, AND KNOWLEDGEABLE SERVICE. EXCELLENT SERVICE DEPARTMENT.

I had the best buying experience at South Bay Mercedes, because not only did I have fun selecting my beautiful new Mercedes convertible, the friendly service by Aaron Rice and his Sales Manager made my day! I didn’t have an appointment or anything, but still was greeted and treated like I was family, and boy did they help me get the car I wanted in a short amount of time! They are so nice, as I even went back to get pointers on my car!! The whole place rocks!

Frank was excellent!!! Thank you for helping me get the wheels back and they look great. Hope all my future service needs are as easy as that was.

I was very pleased with my service I received at MBZ South Bay! It was a pleasure working with our sales rep Daniel Alexander! The transaction was smooth and effortless! We appreciate all of your knowledge and expertise of the vehicles , and as I stated before, I we will certainly refer you! Ty Woods the finance manager was also a pleasure to work with, Buying a car can be stressful, so again I thank you all for a great experience!

Adam was very nice and informative. Ask for Adam when you go

Service person's yell at you like I serve only one person at a time, and kicking the stuff around at the driveway. They won't contact you when your car is ready so you have to wait over the weekend to get your car back, without your car. It was not as bad as this back in 2013 and on, but it got so much worse and I planned to buy/lease our car from LA location and get service there from now on.

I had a great experience with Doug & Allam! I would highly recommend them if you're interested in purchasing a Mercedes!

Frank in service is amazing! He is very knowledgable about Mercedes Benz and I aways request him to be my service advisor.

Thank you Aaron Rice for the most smooth vehicle purchase! Very impressive how you were able to present EXACTLY what I communicated as desired car features in the vehicle I purchased! This is the fifth Mercedes Benz my family has purchased from this location. Thank you all for consistently delivering on the Mercedes Benz brand reputation!

I was disappointed with the service delivery and communication this time. My car was in for 10k service and recent recall by MB. From previous experience I made an early appointment to make sure it’s done timely. However, I didn’t get any call from the SA after 6 hours so I tried to contact him and Service manager Steve but was told he’s out on test driving and took message to return my call. Nothing happened excepts couple of texts apologizing and saying my car won’t be done until next day due to short of techs. I’d appreciate if the dealership management will look into the issues to ensure better service delivery quality.

Personable! Efficient! Flawless! This is the fifth vehicle my family has purchased from this location! Thank you Aaron Rice for the best buying experience!

Daniel was one of the most knowledgeable sales representative that I every dealt with.His smooth and charismatic approach to our needs and the functions of the vehicle he allowed questions and not only did he told us about the car he advise us is the different packages of extended warranties and why it’s important to purchase one always. Was truly a pleasure dealing with him and so will be returning today to purchase another Gls

Great people - been using them for years! Blessings. rs

I was involved in a car accident a few weeks ago and my old Mercedes was totaled. Will Silva and Collin Flores could not have taken better care of me. Collin was so patient with me as I didn't know what type of car I wanted, he drove for a few hours on a Friday to get the car I wanted in stock, he then drove it to my house so I would have it on time for my Birthday the next day. Both Will and Collin were so knowledgeable, kind and helpful and really helped me through the process.

they told me if there is a dent the dealer will take care, but they make me mad in the end

Great?A very professional shopping experience. Thank you.

Hayes McMillan (Sales) is the best! Jerry (Porter) was so helpful in showing me all the tech and specs of my car! Allam (Finance) was very sweet and explained everything calmly and in detail. Everyone at the dealership were so nice, welcoming, helpful, and caring! Love My Car!

April Stewart was my Customer Care Representative. Outstanding. She was very attentive to my issues and very timely with follow ups on the progress of my service work. A wonderful experience service experience at Mercedes-Benz of South Bay.

Good but never got to meet the tech who serviced my car. Need that one on one.

Great customer service. Very pleasant experience!!!

Always pleased with the service from Mercedes-Benz. My car had a check engine light on for quite some time, all taken care of now plus my annual service.

Nothing ever goes smoothly. Always a problem getting proper treatment and service. Some of the women who work at cashiers window have bad attitudes and unprofessional dress attire. Always have to request the manager to get proper results.

I went in to have routine maintenance on my c300 2016, for a wheel alignment and fuel injection. As well as exchange a recent purchase of a broken umbrella. One beam (metal rod) busted on the first heavy rainy day. As well as to check on an email regarding my car to be repurchased because its in high demand. Not sure if that's just a flyer to get you meeting with sales but I was there anyway, so I inquired about it. The maintenence service person Babak, walked me over to the desk where an agent takes care of issuing loaner vehicles. I liked that he walked me over, adds personal touch. I also wanted to exchange an umbrella that broke on its first day of heavy rain. The sales person in the merchandise store let me pick out the umbrella that was same model and choose a different color. No hassels, from store agents. She said, just pick one of same models. Ok, wow that's great didn't check or ask me about a receipt, nice! My experience was pleasant and easy. My car was finished a few hours later. I returned the loaner and picked up my washed vehicle. I asked Babak in service if he knew anything about this email. He said no, but if I wanted to meet with a sales associate they could help me. So he walked me over to sales and explained why I was there. I thanked Babak. He introduced me to Mark Derambakhas in sales and leasing. I explained that I wanted to find out what my email meant. He said that the company sends out emails like this to buy back car.s in demand across there data base. Its based on its appraisal as well as what is left in the balance. He also explained in detail that if my car gets a good appraisal and my balance of what I owe is in lower end. That Mercedes will cut me a check and possibly come back with money for me. That is of course if what I owe is not upside down. But that its very possible they would buy it back. He also let me ask about other models in show room. He was friendly, informative and very patient with me. He took the time to let me enjoy the browsing experience. So I decided to put my information into there data base for curiosity because he took the time to let me enjoy the show room. I didn't recieve any new any information about my situation but its been just one day. As for the maintenance? Well, my car runs straight and clean. Overall, each department I encountered were excellent in service. They deserve 5 stars for friendliness, knowledgability as as great customer service.

My experience was horrible. I had to come up there unnecessary my car wasn’t done. Also my car came out of the shop with Dents scratches and broken things.!

Frank Perri and the service technicians at Mercedes-Benz of South Bay are thorough, professional and a pleasure to deal with every time my car needs service.

My service advisor is very non responsive. He doesn?t keep me updated on the progress of my repairs and doesn?t return phone calls.

The whole experience of scheduling an appointment through picking up my car was excellent. My service advisor, Brad Parker is very nice and takes time to explain what work will be done and the estimated cost. When I picked up my car he made sure that the car was brought to me in a timely manner and thanked me for servicing my car at Mercedes-Benz of South Bay. I would also like to mention the very nice woman in the loaner car department, she was so busy when I came in and she kept thanking me for my patience and took care of me as quickly as she could.

Amazing people and amazing service. One of the best car buying experience I?ve ever had. Thank you.

So I visited the South Bay Mercedes Benz store because that’s were I bought my car. After having such an amazing experience with the purchase I took my car for service for the first time. The agent was really nice and helpful but at the time I picked up my car everything was not good first of all no one acknowledged me when I was looking for some one to give me info on where I can get my car. Once I did the rep just gave me a receipt and just said that he will page for my car. After waiting for about 15 min and I don’t hear back from the agent I saw my car parked all the way to the end the drive way my car and so I just got on and took my car with no one arround to question me. As I was leaving I noticed I had a flat and the agent not who ever did maintenance on the car took the time to at least put air on my tire I had to drive to the nearest Costco to do that. It’s been about 4 days and the agent hasn’t got back to me to ask did I get my car. I feel that no one cared. Very disappointed.

Service rep, Frank Peri, was the best. Courteous, communicative and friendly.

Excellent Customer Service/Care.

Customer service were very helpful and fast I did not have to wait there for a long time great experience.

April is always excellent, and Brad demonstrated parking features for me.

I have had nothing but positive experiences with Mercedes Benz of South Bay, I bought my 2016 GLC 300 in May of 2019, it has been a solid vehicle. I have taken the vehicle back to the dealer twice for service and everyone there has been very nice and accommodating.

When I took my car to the dealership the service manager was prompt respectful and I felt respected. I got every help I needed. The car was serviced properly. I am highly impressed by the service manager.

I'm not happy at all. I'd been MB customer for couple of years now since I got my car.

Great service and Brad is the best!

Service are always wonderful , people there are nice. April did my services like always

Very disorganized, the shuttle they sent to pick me up went to a different address in a different city. Got a ride from my daughter who had to take off from work for this, and finally got to dealership to pick up the car. Again, it took nearly 20min to get the car after paid for service. This has been a problem with this dealership every time we go to service there, since 2014 when we got our GL450, we have been giving them feedback about this, but unfortunately no improvement. I guess they are not interested in customer service. We live in PV, and the only reason we go to them is the proximity of the dealership.

Best experience ever in purchasing a new vehicle. I loved the entire method and looking forward to enjoying my new car.

Could not have had a better service experience. Brad P. was exceptional. Knows his stuff, patient and overall nice person. Evelynn in parts was resourceful and explained a complex transaction in ways I was able to follow. Loaner car service, everything...just professional and smooth sailing.

Customer service was outstanding

Fast, friendly, organized!!

Do yourself a favor, go elsewhere. They love you right up until they get your money. You can see my review of my sales experience and the total mishandling of my experience from the beginning on Google Reviews. But, now I am compelled to write more reviews. I have owned my Certified Preowned 2017 C43 AMG for a total of 22 days. 14 of those days it has been in the service department. I was so upset with the handling of my experience from the beginning, I was referred to speak to the General Manager. He or she did not feel the need to speak with me and asked a Sales Director to speak with me. He was very nice and reassured me this is not how they do business. I met with him in person when I returned my car to the service department for the second time in less than two weeks. Same problem both times. AC/heat not functioning properly. First time they assured me it was resolved. One week later I returned with exact same problem. I have owned this car for 22 days. 8 of those days it has been in the service department. A Certified Preowned! I inquired about the progress and was informed by service advisor the problem was resolved, but now my mechanic broke the “overhead trim cover” and they have had to order yet another part. Of course I called the Sales Director and left a message asking him to call me. No return call. Yet, when I met him in person 7 days ago when I dropped off my vehicle, he assured me he was personally going to be involved in this case so it is properly handled. I assume his idea of properly handling a situation is avoidance. I am a realist. I understand things happen. I do not understand this dealership’s stance on customer service. To understand the full scope of my displeasure with this dealership, please see my Google Review. This has been a menagerie of misleadings, bait and switch, poor management, deceit and absurd customer service from the beginning. I am at my wit’s end. Not sure of my next steps. But, please save yourself. There are other MB dealerships that are far more reputable. Go elsewhere!

Had a great experience. The salesman and the finance manager were very professional.

I had a problem with my S550 front end vibrating. Took it to a different Mercedes dealer for service and the could not solve the problem. I decided to try South Bay Mercedes who had a reputation for being thorough. The advisor and technician diagnosed the problem , explained what had to be done and now she runs like a fine tuned , well crafted automotive machine. Thank you South Bay Mercedes Benz.

I dropped off the car at the service and asked for the loaner car. But the staff at the desk said there’s no loaner car without saying sorry. She was very rude and unkind. I requested the loaner car when I made an appointment. This is disappointing. I started thinking of purchasing a different brand car next time.

Pablo was a Great service advisor and very knowledgeable.

Great customer service....and attention to detail!

Fully satisfied with the repair. Issue was diagnosed, and fully discussed with us, and it fell under the warranty that we had previously purchased, which was awesome.

Great service.

So sad and disappointed. I scheduled an appointment for the first service online and received a confirmation code and several confirmation emails. I went there at the scheduled time but I was told sorry there is no technician today. I drove an hour to get there and no one cares about the time-wasting. Such terrible customer service is unbelievable.

Come to find out Mercedes has a problem with panoramic sunroofs that spontaneously crack and explode. Google it! It happened to us and when I went to the dealer for repair they told me the four year warranty only covers glass for one year. What a coincidence. They told me to file an insurance claim. They did nothing to handle the problem and acted like they had never seen a problem like this. We have leased and purchased from this dealer for years but never again.

Taidy is the BEST!! I had fantastic service and a very pleasant and safe experience.

Steve Shimkus runs a first class Service department. Sonia Gonzalez is definitely one of his Bright Stars. Her attention to detail and follow up is un matched in Auto Service. Highly recommend both

Mr Amilcar Mejia is very helpful and still remembers being his client from last year. Appreciate him being thoughtful and mindful of his customers.

nice loaner car, quick in and out the only problem is with the system update the car has been acting strange. with the cruise control on it started stoping on the freeway for no reason slowing down on slight turns for again no reason. most setting changed. I'm not happy with the update hopefully they can reverse it.

The sales personnel were very knowledgeable and efficient, but no pressure. This was the first time I ever bought a Mercedes, and I had specific wishes for a vehicle (convertible with all wheel drive for winter driving) and not too expensive). The low mileage 2018 C300 4matic covertible fit perfectly.

Customer service was very inviting ,attentive and detailed. I truly appreciate the friendly atmosphere coupled with the adjustment that where made to aide me in this process. My car was serviced and I was informed of each process it made me feel very involved... My handler Frank P should be considered a great asset to our Mercedes Benz family Thank you Frank my car purrs like a kitten....

Awfull response to problem with the used car we bougth from this dealer,2009 CLK 350,after driving it less than 105 miles the check engine light came on which was diagnosed as a left cylinder bank timing issues by my mechanic. Unfortunately the warranty was 5 days or 250 miles and this happen on the 7th day of ownership so we were told there was nothing they could do for us.We even ask if we could buy a more expensive car if they would take the problem car, but their answer was always the same a resounding NO

Adam is the best, one month in and he's conducting business like a vet

Loved the one price experience. Made a fair offer on my trade. My particular sales person might be new as the manager kept correcting her in my presence. End result: I bought a car. However, I asked about reserving that car for a couple days while I transfer funds for my down payment. Was told I could not reserve a car. So I bought it and they held my check for three days. I then decided to utilize the 5-day return option. Called in advance as I wanted to upgrade to another vehicle I saw. Was told I could do that and the other vehicle was still there. I even received a follow up call from my salesperson asking me to hurry as she was holding the car and another customer was interested in it. I left work early and rushed in. After sitting there 30 minutes, I was informed the second vehicle was reserved by another customer. The very thing I was told I could not do!!! So now, I trusted the 5-day return policy, and although they would have bought my new car from me, there was not another car on lot I wanted at that time. To top it all off, the manager, after explaining the second vehicle was reserved by another customer, asked what he could do for me. We exchanged empty looks for a moment and he looked me in the eye and stated, “one moment. I’ll be right back.” He left never to return. My salesperson asked me what I wanted to do. Of course, I have no answer as I wanted the second vehicle. She tried telling me what an amazing car I had. I asked if her manager was returning. She went to check. When she returned, she only said, “ok, we’ll go and start loving your car.” Apparently, the manager wanted nothing more than to leave me alone. Finally, my salesperson was extremely accessible PRIOR to me finalizing my purchase. Now, after the fact, I have questions about a couple options in the car. I texted my salesperson as she had invited me to do. Her response was to press the “i” button and a representative will assist me. Needless to say, I will NOT be returning to this dealership. I will encourage others to visit another dealership. And if you truly read these reviews, please train your managers to stop talking down to their salespeople, especially in front of your customers. TEACH your salespeople in advance or partner them with more experienced salespeople. Very unprofessional. That should have been my cue to go elsewhere BEFORE I bought a vehicle I have come to resent. So this is a revision to the review above. One week into this resentment-filled ownership, I had to take it to the mechanic. It’s a certified pre-owned!! I was informed that same day my car was fixed. I was told they only had to “reset” the engine, or something like that. Finally, I thought, they have done something right. How quickly I am proven wrong. Less than one week since they “resolved” my issue, the same problem has returned. Now, I will be taking my car back to them for a second time in two weeks! Please do yourself a favor. If you are in the market for a used Mercedes, RUN away from this dealership!! I have owned Mercedes in the past. If you have too, then you know they are mostly good cars. It’s the dealer that sets them apart. This dealer, and now service department, are truly distinguishing themselves...as imposters.

The service at this location is great. Everytime I bring my car I schedule an appointment with Amilcar and I'm in and out quickly - last time was 15 minutes and that included getting a loaner as well. I also like the fact that they take the time to review your car's history with you on the spot and will let you know if some form of service is NOT needed, opposed to most other auto body shops that will try and squeeze every penny out of your pocket during your visit. South Bay Benz has honored my coupons as well weather I pull them from AutoNation or directly from their dealership site. Each time they complete the work the cost has actually been less than the original estimated quote so I'm usually surprised and delighted when I pick up and pay. Overall, I trust the service at this location for a number of reasons I already stated, but probably most importantly I like bringing my car to South Bay Benz because this particular dealership is tagged on the Mercedes dealership finder as an "AMG Performance Center Elite." As an AMG owner I feel more comfortable bringing my car to a location where I know the service technicians have the specialized knowledge to get the job done. When you pay the price for a nice luxury vehicle like a Mercedes, great service and peace of mind should be expected to come along with the price tag. I find both to be true of MB South Bay which is why I'll keep coming back.

Work done with minimum inconvenience.

I took my C63 in for service and Sonia was so great! I was going to have a hard time picking it up at the time given but she was able to accommodate me at a better time. I love coming into Mercedes, they treat you so good. I definitely will never purchase from elsewhere again. Thanks Sonia!

Service advisor Babak Vahedi was great.

I always receive excellent service there.

Dealership is very professional and timely with repairs.

Great experience last week with tire emergency! Arrived at dealership with tire issue. Tire was ordered , I received a loaner, picked up car the next day. Expedient, excellent customer service. Thank you Frank!

Work was completed in a timely manner. Discount was applied. Service technician was great!

My Service Advisor S. Gonzales was awesome. She was patient as well as thorough throughout the service process!

Terrible customer service, questionable sales practices. MBenz has a finance offer of 1.9 or 2.9 depending on new car and other dealers in the area get it right. SB Mercedes quotes a higher rate and wrong rate. Won't be going back. Do your homework!!

Excellent customer service time efficient and friendly

DO NOT BUY A CAR FROM THESE PEOPLE!! They sold us a 2009 CLK350 that had a major magnetic timing cam malfunction and they said they could give us a small discount on the three or four thousand it will take to fix it. Their mechanic turned off the check engine light and it had been sitting awhile before we bought it. We paid for the car in full on Monday the check engine light and the tire pressure gage light malfunctioning light came on Thursday. We brought the car in Friday and their response to us was TOO BAD SO SAD SUCKERS!!!

I had a good first experience, very helpful. My only complaint is I waited about 30 minutes to get my car when they said it was ready and it was cleaned like I'm used to...Mercedes Benz of Ann Arbor (my previous home base) was incredible and so I feel like I have very high standards for service because of them.

I've been having my car serviced at South Bay for the past 8 years and have always been very satisfies with the customer service and given a 5 rating. MY experience this time was not the same, I'm not talking about the repairs. I was not comfortable with customer service rep. he kept coming back with more repairs and not very customer-oriented, The previous service manager was very attentive to customers and made it a point to acknowledge you if he observed that you were waiting for a while. I met with the present service manager to review the bill since it was the highest I've ever paid, considering we're in a pandemic and I did not do much driving, I felt on the defensive the whole time. I'm very grateful and appreciative that my request to have the tab picked up for my wheel alignment was honored, which was not done during the initial repairs because the spare was on. While he agreed, no notes were left so when I tried to schedule and appointment and he was not available it was very uncomfortable trying to explain. I'm very satisfied with the repairs.

Horrible experience that gave me the impression that I am a victim to a bunch of money hungry scavengers who were looking for every tiny detail to increase the cost of the service. Also treated me with no respect as a loyal customer who has always paid leasing agreement on-time. Couldn't even give me a decent loaner vehicle that covers the length of repairs, but stretched the time to repair by adding more and more work to the work order.

I always have a good experience when I visit the dealership. . The representatives are all very professional

I had the pleasure of dealing with Michael on the floor & Allam in finance, both extremely flexible, and eager to help, thanks for the 5 star experience!

I bought a GLB in December. I live in Az. I just received a temporary Az tag. 3 weeks after we bought the vehicle, I decided to call the dealership and inquire about license plates. Unbelieveably, they had not started the process of licensing the new vehicle. I had to talk with several employees until 1 actually knew what to do and got the ball rolling so we could get a temporary Az license tag. And that is just a taste of what went wrong.

All fine. Brad Parker was great

An absolutely AWESOME car buying experience, didn't know there was such a thing. MB-SBs Sales Reps Michael Amos and Wil Silva were very professional and friendly in every way, they were upfront and patient, never pressuring the sell. I've been looking for an SUV for awhile now and saw an Autonation add that checked all the boxes. Reserved the vehicle thru their site (such a relief), stopped by in the morning, met with Michael/Wil, test drove the vehicle, and was literally signing docs ten minutes after. Their 1price guarantee, strips the haggle drama out of the picture, their price was fully transparent, with no hidden fees. This is my second time using Autonation and its not going to be my last. Michael and Wil, appreciate your honesty and professionalism, will def be back... In addition, I bring my other car (MB C400) to get serviced there, Paul B has also been exceptional. These guys are legit, great experience all-around.

ALWAYS GREAT SERVICE

Kindly and professional

Great service experience as usual at MB of South Bay. Got a loaner car that was so easy to check out and took only 5 minutes to do! April was great at communicating the status of the car and when t would be ready. Highly recommend as always!

Average dealer experience. They will play a few common dealer sales tricks. Between my wife and I, we have over 15 years experience in the dealer business so we know most of the tricks. This MB dealer tried the basic moves along with providing some minor embarrassing misinformation that made me lose trust in their communications and sales process. The salesman acted informed about the specific MB GLC model during the test drive, he stated the car was twin turbo but the car is single turbo and he didn't know how many gears the automatic transmission had, I had to tell him it had 9 gears so my confidence in our salesman was low from the start. Although, he was an incredibly nice man and I appreciate that. He said he has been with MB for two years, but his knowledge of the MB GLC-300 basic info was incredibly lacking. During negotiations the salesman tried to say their trade offers are non-negotiable mostly but when we started to leave they came back with a higher offer for our trade - typical sales tactic but incredibly annoying. We knew it would happen, so we took our sweet time leaving. Sure enough, out came a sales manager to our car to stop us. New trade in offer accepted, but now the estimate of the CPO price they wanted me to sign was incorrect and high by almost $5K. Another tactic most likely, although they blamed Autonation and their system update... whatever, who knows at this point, just take it with a grain of salt. Since they were trying the typical tricks I was incredibly annoyed but kept it inside to see how the deal would proceed. They corrected the price estimate and we moved forward again.(honsetly, if they just shot the deal straight from the start we probably could have saved 3 hours of our day and our salesman would have gotten a sale from another appt. he gave away to deal with us) Once in finance the deal totally broke down when they finally presented the Carfax that, had minor front end damage indicated. They let me check out the car again, visually it looked great, and they provided the RO/CPO Inspection documention that merely confirmed the car came into their dealer fixed already, and they would have no clue as to the actual damage done to the car prior, even though they were claiming to. The only way they would know is if they physically did the work and had the work orders, which they had none for damage repair aside from alignment due to the car pulling to one side of the road during driving (which is a huge flag in association with previous damage). They tried to feed us a line of BS that they can't certify a car if its seen damage, but here we are... a Carfax that says its been damaged and a CPO. A maintenance history that shows they did ZERO damage fix to the front end during certification process, which means the damage was addressed prior to them certifying it or taking posession of the car, so how would they have actually known what kind of damage was present? They wouldn't have! But yet they tried to convince me they knew what the damage was and it was OK. There was zero paint work in their records. So, they cannot make any logical claims about the damage, but they tried to. It was obvious they were trying to say whever BS they could to get this car off/out of their lot. Lastly, when the damage came into the discussions, they became verbally agressive while in the finance office and started trying to argue with me about how I felt about the car with the damage. The finance guy even tried high pressure words with my wife when I left the room which was not appreciated "i've got 10 customers lined up to buy this car...." Really guy? Great, go take one of those suckers for a ride then. I eventually told them I was just too uncomfortable at that point, and we walked away from the deal. We will do our best to never do business with this dealer again in the future, unless of course the deal is fair and most of the work is done remotely so we aren't having our time wasted sitting around the dealership.

Professionalism caring and efficient

very professional and courteous. conveniently located and reliable. providing loaner is essential.

My Service Advisor April is amazing. She is very knowledgeable. She is very thorough. She takes ownership. I absolutely love her service. COVID sucks, I miss the snacks from the service area. LOL I've had my car a few months. This is the 3rd or 4th time it's been in for repairs. This time, I brought it in and the part that had been ordered was defective. Not sure how that happened but it would have been nice if this was noticed prior to me bringing my car in. Doesn't take away from the service provided by April. There are a couple of reps that could learn from her.

I went in for my B service. Pablo was super helpful. Very professional and courteous. Great experience. I was able to get a loaner for a few hours and my car was ready on time!

The spring in the cargo cover broke in my 2020 GLS. The staff ordered a replacement which was covered by the warranty.

Best Customer Service HANDS DOWN!!! Sam was customer oriented and got me the car of my dreams! Even with less than perfect credit, they are willing to work with you. I recommend this place to anyone and everyone!

Excellent and thorough job by advisor Frank Perri.

My salesman, Hayes, was great. He showed me the options of cars I said I was interested in and was able to get me into a car nicer than I expected.

This was my first purchase of a vehicle, and one of this magnitude and luxury. Sam was very customer oriented, and put me in the car of my dreams! Even with less than perfect credit, they will work with you. I recommend this place to any and everyone looking to purchase.

Recent service is excellent.

Inn & owyt..no bs

I took my E350 for service on 2/17/21, as usual I was very pleased with the service. Sonia Gonzalez has been my advisor for many years, she is very professional and wonderful. The service was great!. You will have a customer in the future. Thank you, Howard Wang

Highly recommended and service is good the service advisor is so knowledgeable honest and care about his customer his name is Paul and I will be starting to bring my car for service in MB Southbay in Torrance excellent

Let me just say this, my family and I have had over the years, over 12 car leased/owned from Mercedes-benz. The experience I had at you guys' service department made me question buying Mercedes and being part of the benz family which is a huge deal and, and now if I will lease another mercedes or buy a new one.....it will for sure be a long thought to get it from you guys again. What happened to me made me not want to come back and do the service in my car, even though my service is overdue, I feel so disgusted and my heart is not letting me go back in this place ever again..

I just had my car serviced and April (my service advisor) was great! She fixed my info in their systems so that my car and I are correct. My service took longer than I had thought, and getting a rental was super easy. Thank you!

Replaced front brake pads. MB provided a loaner car at no expense. Job done in one day without any incident. Brakes work perfectly now. Very friendly and efficient service. DavidG

April was great. Got the job done

Mr. Buntukampol in South Bay Mercedes Benz is a very nice and professional service advisor.

Frank Perri was wonderful. Made the experience perfect. The service was even more efficient this time and communication was adequate. Frank Perri my service advisor provided me with all the necessary information. All employees knew what the great service look love and displayed very professional manner. Polite, friendly and helpful. Thank you.

I had my car on service for the recall. Brad was my manager, first thing, they haven’t don’t the replacement and found an excuse That my sunroof is fine, which is the recall for, cheap trick. I left my car for all day to find out it’s fine. Nobody called me unless I called and was told the car was alreadyong time ago ready, wonder what if i never called. But when I left my sunroof sliding cover started making annoying plastic noise whenever I drive, especially on the freeways. And Brad told me it will be $206 to take a look, it was exactly their fault, barely use sunroof. Also when I picked up my car which is black, I could see tens of fingerprints on the windows and the body, and it was a little bit dirty, they didn’t even wash it or offer to wash, while all other other clients cars were washed and I saw they do it. Mercedes Benz, what’s going on? Even Toyota treats their customers better Just because it’s a Clk 2008, if your car is older than 5 years, try to avoid this particular dealership, they think they are too fancy to deal with it 😂

The best of the best South Bay benz

I am very happy with my entire experience at MB South Bay. Sam went above and beyond, he provided excellent service. Everyone at the dealer was very friendly & professional. I am really happy with my new MB. I will definitely recommend this dealer.

Always top notch service from A - Z at SB Benz service center. The staff always goes beyond to make sure your needs are taken care. Always a pleasure to bring my car in. April my SA is a wonderful delight.

Mr. Perri is a great service advisor

excellent

Had a couple of recall/warranty issues that were resolved immediately and without any stress . Further the customer rep I dealt with - Taidy Garica was an absolute professional and a pleasure to do business with . Highly recommended .

Very attentive and thorough service - the facility is clean and has free wi-fi, and my service advisor, Taidy, kept me informed as to my car's status the entire time. I highly recommend Mercedez-Benz of South Bay.

Frank Perri is a excellent service advisor with understanding!🙂🙂

We had excellent service from Frank with constant updates via text and email. I highly recommend their service department! We were able to get a loaner vehicle with no notice - all is good. We are back on the road in a nice clean Mercedes!

Monika, was the best car salesperson to deal with. I came in with a car and budget in mind. She sold me a better car for my needs and at 50% of what I had planned to spend. Her friendly demeanor and patience paid off for both of us. Ali, is a friendly sales manager, but he did not edge her out of the sale. I was in and out in under 3 hours, and that included test driving three different cars, an appraisal of my trade in too.

Very Friendly way better than the one downtown

Fast and Fabulous, service writer was efficient and friendly!

The service department at Mercedes-Benz of South Bay is always spectacular. Pablo was especially helpful and efficient today.

EXCELLENT SERVICES

Thank you Brad Parker for your excellent customer service.

The service was great the only thing was that it took about 3 hours to change my tire. I normally get that done in 30 min but I did show up without an appointment so I guess it wasn’t that bad. The representative was polite and friendly.

Just bought a new GLC 300. The hinge that holds the flap to cover the gas cap is plastic and broke off. Arranging an appointment to have this fixed with an advisor at this dealership has been hell. I've been tossed around like a salad between two appointment operators, two advisors and a parts person. After 45 minutes on hold and speaking to five different people, I was told I needed to bring in the car to be looked at. And then apparently I need to make an appointment for another day to have it fixed. I was told the price for the plastic hinge part I need is $173 - and it probably only costs a few dollars to make. This will probably be my last Mercedes.

I had a really great experience. The customer representative Frank Perri was very friendly and knowledgeable.

My annual service visit with April Stewart was outstanding. My rating of 4 instead of 5 was due to not having security screws to use in replacing my license plates, in order to prevent/delay future theft.

Switched my service from Santa Monica to South Bay Mercedes, experience has been great. Service reps are extremely helpful, glad made the switch.

Customer service Rep Frank is very quick and helpful.

They are very polite and very helpful with any question that we ask.give us very important information.

My son and I had the best experience at the Southbay Mercedes. Keith Cambra, Allam Kordab and Ali (manager) were super nice and helpful.

First class service all the way around. Genuinely friendly, respectful and sincere from the sales person, finance to the GSM; all top-notch. I have done business with 6 different MB dealers over the years and my experience with South bay is at the top with with only one other. Well worth the drive.

I recommend Mercedes-Benz of South Bay because of the overall service I've always received as a customer..the service is great from the desk to the repair shop. I'm treated with the utmost respect and my car is well taken care of. I'd recommend this service center to anyone who needs the best care for their car and the personal care for themselves.

Very good service timing,transportation and the service personnel are excellent

They always do a perfect job in very little time. Their waiting area includes a real desk and a very good internet connection.

It was a pleasure meeting and working with April (Service Advisor) at Mercedes Benz of So Bay. She provided excellent customer service. Give her a raise!!

Very good.

From the moment I pulled into the maintenance area, I was greeted with a smile and an appreciation that I was there. The job was completed in a timely manner and my rep made sure that the car was to my satisfaction when they returned it. All this and a call to follow up; now that’s great service!

☺ My sales person......Edward was the BEST. I've bought many many cars before and I must say he was second to none. He answered every question and made my buying experience very pleasant....Mercedes Benz Southbay

My sales person......Edward was the BEST. I've bought many many cars before and I must say he was second to none. He answered every question and mid my buying experience very pleasant....Mercedes Benz Southbay

We had a wonderful experience at Mercedes-Benz of South Bay - we met with Eduardo and Michael to help us pick out our car and take it home. It was seamless and we highly recommend this dealership.

Had my first annual service on my car this week. Frank, the rep who checked me in, was timely and knowledgeable. I waited for the service and it was done in about two hours. Very pleasant experience.

I have made numerous calls and revisited your dealership many times to get your botched repair corrected to no avail. This is my fourth car from your dealership and I will NEVER purchase a car from Mercedez-Benz of South Bay again. I will never purchase a car from ANY AutoNation dealership EVER, in fact in December I drove 50 miles to purchase a new Range Rover from a NON Auto Nation dealer (Pasadena Land Rover is highly recommended!) and your Land Rover dealership is 3 miles from my house.

Frank Perri of the Torrance, CA Mercedes Benz/Autonation Service Department is a total gem. He always makes sure every aspect of my experience - whether a repair or scheduled maintenance visit - goes smoothly. I appreciate his dedication and positive attitude!!

I've been a customer of the Mercedes-Benz of South Bay and their service department for a couple of years now. I have always received great service. I recently took my car in last week due to an issue with my tire. My service advisor, April, was friendly, professional, and thorough. She kept me updated on the status of my car and had me in and out so that I wasn't stuck at the dealership all day. I highly recommend!!

Good customer service. I have been dealing with this dealership since 2000. On my fourth Mercedes now. The service prices are competitive and I am always offered a car to use for the day if the service will take a while.

I had a very good experience! All the staff were very friendly!

Great service. Quick and precise. Very satisfied. Babak is awesome.

Had steering wheel lock replaced and when they returned my car the shifter cover was not properly secured and they cracked the dash next to the steering wheel. The best part was they said it was already like that. $1,600 service. Part was $400, $1100 labor for them to leave it like that! They were rude and I had the worst experience. Wish I could post pictures on here.

Sales person was very nice and accommodating and the finance guy was the best. But what I didn’t like was the person providing the payment info. I told them what I wanted to pay and I had to go back and forth 4 times, threaten to leave and increase down payment beyond what I wanted. The whole thing took way too long, 5 hours. Too much paperwork. They need to get everything done electronically. And then I later discovered that prepaid maintenance was left out so had to add it in increasing my payments beyond what I wanted. Very upsetting. I was so angry almost in tears.

After a long search came to Mercedes-Benz of South Bay and found a car and culture I was very happy with. Worked with Doug who was a no BS kind of guy. Clearly showed us the numbers on this specific car and no BS involved. Worked with Ty in finance (thank you for serving our country) and made a long drawn out process simple and entertaining. Car was used and had some minor dings and some stains in the interior. Doug made an appointment for me and I met with Hector (today) and they took care of everything at no additional cost. Great inventory and awesome people to work with.

Very professional. No problems. Outstanding service.

The people that work in this location are very rude considering you pay so much for the car and service. Not friendly at all. Especially Jackie and the manager Steve. I will definitely not be returning to this place to get my car serviced. They don’t know how to greet customers. Such a bad place to take your car!!!!!

I had such an amazing experience. I fell in love with my car at first sight and bought it the same day.

I brought my car at 8:00 am on the 20th of this month but was not ready till the next day at 2:00 pm. When I called and left messages to Sonia cut no return calls. I called the service department to find out my car was ready so went to picked up. Sonia asked my name several times which made me feel that she just did not care . Regret I did not get Paul

Brad Parker was my Service Rep. He was the best Rep I’ve had. Professional, knowledgeable and gets back to you with all your questions answered in a timely manner. Give him a raise, he’s worth it!

Car currently in MBS Bay shop for repeat of ineffective repairs.

I had a check engine light on my 2013 Ml350. I only have 60,000 miles on the car. I got out my OBD2 reader and connected it to my car to see why I have the light. My car is out of warranty and I wanted to see what I’m up against. Turns out the fault code was “P054A cold start cam position timing over advanced”. Yes I’m a federal licensed airline mechanic but don’t have the Mercedes equipment to trouble shoot my car. I knew this is a serious problem and did want to risk driving my car far. South Bay Mercedes is only 1.6 miles from my house so I took the car there. They kept my car a few days telling me they found the problem and repaired it. The part they replaced was the oil pick up tube in the oil pan. That’s where the good news ends and problems begin. When I drove my car the 1.6 miles back to my house I got a “check engine oil” message when I put the car in park. I checked the oil level at the engine. Oil quantity was good. Started thinking to myself, the oil level sending unit is right next to the oil pick up tube they just hours earlier replaced in my engine. I drove the car back to the dealer. I explained to the service agent that your mechanic did something to the oil sending unit when he was in the oil pan. I didn’t have this message when I brought the car to you and proof of that is your mechanic had no oil sending unit message when I brought the car in and he read the codes. Well I have that message now the second I put the car in park. They acknowledged they did something to my car and replaced the oil sending unit. When I picked up the car the service agent said they didn’t have to remove the upper oil pan they could get to the oil sending unit thru the sub pan. I drove the car home. Two days go by and my wife says I forgot to tell you there is oil on the driveway where you park your car. I looked under my car. The splash guard that covers the bottom of the engine was soaked with oil and dripping. Back to the dealer again! Told the service agent that my car is now pouring oil out in the area your mechanic was working. They brought the car in and kept it for 3 days. I was told by the service agent that they had to replace the sub oil pan. Ok why exactly would that be. No explanation. So to sum up. Brought my car in for one problem and their mechanic created two more. Incompetent work and very unprofessional. If you have a choice go somewhere else look at other reviews you will see that this is comon practice for this dealership!

The finance guys at this dealership are not nice people. They personally insulted me while I was asking them to explain to me why the monthly payment on their car was the same as a car worth $5000 more at a different dealership. The response was "well this is Mercedes, that's the price." Must be nice to get paid to be an a-hole. Save your money and/or at least go to a different dealer.

Great experience. There wasn’t that pushy atmosphere where you typically feel at other dealerships. Being in the car shopping mode there were other dealerships that we visited and actually liked but I have to say their salesman disappointed us with there lack of Customer service. We walked into MB and Aaron (Internet Sales Manager) gave us a warm sales experience and worked with us throughout the process. He was understanding and very informative. The combination of great service and amazing car selection... we walked out with a brand new car!

Very Beautiful cars.

Very impressed with their customer service!

Sonia took care of my car and made sure I was a satisfied customer. Thank you!

The service staff is really nice and friendly specially April she is the best, the only thing that i didn’t like is their car wash, it was just wet but not clean, and the fact that they left it wet is really disgusting.

I had 5 issue of recall from MBZ, which is not good but I contact MBZ south bay service. Left 3 times message but no answer. I call my sales person then I got call back 2 min. Thank you James. after I brought my Van, they are take care me perfect.

I had my car's first service yesterday, Frank Perri was my advisor. He did a great job taking care of my needs and provided great customer service. He is awesome. Thank you Frank!

That day was extremely busy, however I was given a 2021 loaner car for the day.

The staff at South Bay Mercedes Benz were very helpful and determined to get you in the car you want. They're willing to work with you and go over all your options. Couldn't have asked for better service.

Sonia Gonzalez is AMAZING! The service that I received from her, will definitely influence my decision to return to Mercedes-Benz of South Bay. Thank you!

I have been have Sonia to be MB adviser over 10 years and she is very knowledgeable and always provide the most courtesy service. Thank you , Sonia

I didn’t believe there’s honest dealership until today .. i had a great experience with this place, Mr cordell Mr hector and Mr loock the GM gave me a really very good of customer service without playing games , i drove home with a great feeling and not like that the dealer tricked me thank you guys a lot I’ll back for sure !!

Outstanding service and efficiency by salesperson Collin; excellency of product.

Good job replacing passenger side airbag and adding 2nd electrical ground. Car not washed at my request. Courteous and friendly service.... I will recommend the service department to colleagues and friends. Dr R.

Went in for a recall that was set up weeks in advance after telling me the air bag was available. Left car for the day, on return notified that bags were not available. Service at this Torrance location is really going downhill. Very dissapointed and question if I would trade here again.

speed service, speed documents, professional advice

Babak made the experience more comforting. Was very informative and helpful with the questions I had.

Happy with my experience in dealing with salesperson, manager and finance person. Most of all, love my car!

Great service. Love my new Mercedes. The staff at Mercedes South Bay is top of the line. I give them 5 stars

Quality service and prompt

I took my car in for Trunk repair and gear shift problem . Told Service man if they fix the trunk the gear will work. It took 3 1/2 days to get my car back!

Daniel was very helpful, kind, and straight forward. Great customer service.

Sam and Guillermo were awesome to work with they assured me of what I was getting and the process wasn?t long at all . Sam stood by my side every step of the way. He assisted me in finding a car that not only fit my needs but was practically Brand NEW

Thanks to T.Garcia great service

Excellent service, except inconvenienced by no Loaner car on site and had to ride to Enterprise to get a Loaner car.

We are billions, who loves Mercedes!!! You need more words? South Bay Mercedes-Benz in my area the best I know! Attentive, professional, diligent specialists.

If there were technician concerns my advisor contacted me immediately to review options.

I went to see Sam and he took very good care of me. He looked out for what was best for me and I love that.

My salesperson to the general manager were supportive and friendly, I call this excellent customer service.

Thank you Frank Perri! Due to covid-19, he had to work some miracles to get our vehicle through the service process in a reasonable time-frame. We so appreciate his attentive service, outstanding communication and solutions-oriented mindset. Thank you!

Prompt attention to your service needs with or without appointment.

My car was just there and Frank Perri did a fantastic job keeping me informed on my car’s repairs. He was available both via email and phone and was very patient with me even though I was very frustrated about the repairs (no fault of the dealer though, just the way it is). Thank you Frank!

Fantastic experience! Everyone I worked with was helpful, pleasant and super responsive. Very professional!!! So happy I bought my Mercedes from them. Definitely would go back for next car!!!!! Love you guys!!!!! ♥️♥️♥️

in and out

Thank you for service I’m happy to brought my Mercedez last December 15,2020 regarding my recall... airbag but now went I’m start my car ,I ll can’t start but showing on the monitor?airbag SRS Malfunction Service required: and beside I’ll spend 1300.00 for break pad / some linking parts and engine oil ,,, I’m so sad because I’ll thought gonna be alright 🙏 I love ❤️ my Mercedes Benz 👌

Amazing experience! Sales person (Alberto) responded promptly to my texts and calls, answered all my questions. Alberto was very accommodating and not pushy. Pleasure to business with Alberto Thank You! Shout out to Aly and Ty as well.

Not usual best service. Don?t even know if they actually did the recall repair because of the experience

Everyone I spoke with were helpful and had great knowledge of their vehicles.

Representative Sonia Gonzales is ALWAYS helpful, friendly and professional. Definitely commend! Excellent services all around from Sonia to the repair center.

Great experience with Mina! Very friendly and prompt! Had the car ready for me upon my arrival. The process was seamless. I've never had a better car buying experience.

Excellent Customer Service. Thanks to Monika and Sonia !

Always provide excellent service. Give detail explanation of work performed.

The Sales person Michael Amos was great, no pressure answered all questions and honered our wishes, in fact I did refer someone to him the following week

Honestly, I have the best experience with our service advisor "Babak Vahedi" at SB MB. He is an excellent service advisor and the reason why we keep on coming back.

Everyone was very nice and I didn?t feel pressured like most of the time. Mina is very informative and made me feel like family.

Brandi was my advisor. Explained everything included in my service. Had great conversation and she’s my boost girl. Thanks for the shot. Pleasant experience.

I took my car in for service. Frank Perri is the most knowledgeable professional service representative.

Timely, friendly, safe and detailed communication, that is how I describe my service experience at South Bay Mercedes Benz.

Whenever I need service for my Mercedes, I always contact Pablo Moreno. Pablo is the best, he is honest and professional. He keeps me updated on the status of my repair, replacement, etc.

Hasan at Acura referred me Collin and he was very helpful and honest

Love my service advisor. He is the best! Paul always tries to save me money and help me in anyway he can. I think he should be the top service advisor at Torrance Mercedes!

I had the most warm experience at this dealership. From the sales man to the financing process to signing. Lance, Ali, finance and training were all magnificent. Even the gift shop!

Outstanding customer service and efficient! Frank Pedro, our service advisor, makes the process seamless and he?s extremely knowledgeable.

Frank Perri provided us with oustanding customer service. We would not take our car anywhere but Mercedes South Bay

Satisfied of the result and to the people who assisted me of my need for my car.

Good service . Adviser Sonya is very helpful and nice.

Excellent experience with the entire team, especially Monika!

A great experience at South Bay.

Always excellent customer service! Amilcar is terrific! MSB stands behind their work!

Service was quick and efficient. The estimated time for the service was 1 1/2 hours. My car was ready on time. Pablo was friendly and thorough. All in all a very pleasant experience.

Had a pleasant experience with Eduardo Bacilio. Hassle free !

Great customer service, clean facilities. I felt Covid safe.

Great service I would highly recommend Frank kept me informed what’s going on with the vehicle I would highly recommend him and the dealership

My service advisor, Paul Buntukampol, is spectacular!

Had a great experience and Sonia is great at her job.

Messed up my alignment on my vehicle and had to take time off to get it fixed.

Very happy with the purchase of this car and all the attention received from the dealer.

Excellent and efficient with friendly service and completeness

I did not receive the normal warm welcome have in the past. In fact, I had to inquire about my vehicle. I seen the Attendant park my Mercedes Benz. It was sitting there for approximately, 15 minutes, so I asked, Customer Service to find out the progress of my car. That is when the Lady Servicing me came to Assist me.

My car was due for service B. Frank Perri the service advisor was great. Made the visit and experience easy and perfect.

My service manager, Jackie, at South By Mercedes is excellent. All the employees in the service organization are knowledgeable, helpful and respectful.

I was pleasantly surprised that the repair cost was less than the estimate. They completed the repairs in an hour and a half with a car wash.

It wasn?t easy to find the exact car I wanted but I?m very happy with how things turned out. Thanks to all....

I needed to get an SUV and was looking at several brands. With Covid, inventory everywhere has been tight and my search went on for months. Emily Anderson at Mercedes Benz of South Bay did an excellent job keeping me up to speed with new inventory and we eventually made a deal. Very happy.

I had a pretty good experience getting my car serviced

My service experience was awesome April is to me the best service rep at South Bay she is very professional very attentive very informative very understanding and very thorough also the surrounding staff at South Bay is also very accommodating I will recommend South Bay to everyone.

It was a smooth process, I went in for a routine service an the process was easy only drawback was I was promised a loaner car but because the work would take less than two hours they said they don?t give courtesy vehicles. This was new as I always have had a courtesy car. They should have told me that when I made the appointment.

I just want to say I enjoyed your customer service tremendously. My service advisor, Frank Perri, was thorough about the services I needed to get my car to properly perform as long as I decided to own it. He also made sure that my car would be ready when it was time for me to pick up my vehicle. Once again, thanks for the wonderful customer service that was provided to me.

I felt unwelcome. I went in for warranty work but did not get any explanation on the process or updates and car was not ready when I went to pick it up. Maybe rep was having a bad day but that should not be visited on the customer. I'll probably go back to the Buena Park location where I purchased the car as they are very friendly and professional.

Excellent! The repair and service performed timely, vehicle was ready as promised. Communication and cost were clear and as quoted.

Frank Perri is super. Great customer service. Goes above and beyond.

Frank Perry was very kind and provided fast and efficient service.

Fantastic service. Make sure you ask for Taidy for any sprinter needs!

I brought my car for Recall item fixed. The dealer took my appointment quick and finished in the same day for making an appointment. Good service.

Had a pleasant and wonderful buying experience overall.

Monika Travis was amazing to work with. She was completely professional and got the deal done!

Pablo bent over backwards to make this experience very easy. I I walked in for a repair without an appointment and walked out in an hour and a half. Thank you Pablo

Great service as usual. It’s nice to have confidence in the work that is being done on my 2005 E500.

My service was excellent. My service was prompt . My service provider was knowledgeable

Tadia was very helpful in getting our problem diagnosed and getting us into a loaner car made it super simple!

Great customer service. I’ve had my car there twice, and both times they got me in and out in a reasonable amount of time. That’s important to me.

Provider was very professional and pretty nice and smile all the time. It was very greatful and make me so happy. Next time I will go there to get a service again. I will recommend to my friend to go there.

My drop off appointment was at 8:20am yesterday. The service guy, Pablo was supposed to call my husband after diagnosis. I didn’t hear anything for 6 hours so I called Pablo at 2:33pm. He called me back in 10 min said he called my husband but my husband didn’t answer. When did he call my husband? AFTER I CALLED PABLO. So Pablo FORGOT to call and started telling me that I need to replace my passenger seatbelt and need to order the parts and it takes a few days blah blah blah... First of all, he FORGOT to call us and they did NOT do anything for 6 hours and telling me that I don’t get my car back for days. The quote for replacing the passenger seatbelt or buckle is $955. I asked him WHY I don’t use passenger seat almost never but it needs to replace before driver’s side. Also I said price is ridiculous. Pablo said “BECAUSE YOUR CAR IS OLD AND DOESN’T HAVE WARRANTY” ARE YOU KIDDING ME⁈ I am calling MB headquarter customer service today. I DO NOT RECOMMEND THIS PLACE.

They Had my car for two days when it was just supposed to be for 4 hours

Great service. Great advisor in Sonia who explained everything clearly and kept me informed through the whole process

Great service , very accommodating! Thank you!

prompt and good service. I hope you have more loner cars since I need to rent car from rental company although I need not pay any rental fees or transportation to the rental car company.

Best service and good advice from Paul P. I trusted him and will definitely go back have my car service at Mercedes-Benz of South Bay again.

Good customer service and quality work! Jackie is my advisor and is very knowledgeable and attentive to my concerns and makes sure I am satisfied. 👍🏾 I would recommend to a friend

Excellent staff and service overall - Frank Perri is a simply outstanding Service Advisor. Highly recommended dealership.

Excellent customer service!

April (service advisor) is a true asset to your brand. She goes over and beyond to make sure your car is fixed in a timely manner snd updates you continually throughout the process.

I did not like my experience at SB Mercedes. I felt I was charged a diagnostic fee for a problem I already knew I had. Also the diagnosis didn’t tell me where the issue was on my vehicle. I will take all of my family’s Mercedes to DTLA Mercedes from now on.

Great service.. Sonia and Steve do a great job. I will be back.

If your in the market for a new or pre-owned Mercedes I would recommend you go to South Bay Mercedes. 1) Professional 2) No pressure 3) Immaculate vehicles 4) Excellent selection 5) No haggle 6) Transparency Crystal Clear 7) Just go there and ask for Doug *Tip look online have some lunch and go in make sure to say that Doug is helping you -Best

Emily is the best she takes care of you from the beginning till the end! Emily makes sure that you drive off in car you like!! She’s the best!! She’s helped me out 3 times and everytime I left happy! Thank you Emily !

Service Maintenance- Service consultant was so nice, she also assist on loan car that my errands be done at same time.

Brandi Lovelady has been my advisor for some time now and she’s been great! It’s been a pleasure to work with her on my vehicle’s service needs. She takes the time to insure all my concerns are addressed and keeps me informed on my car’s status throughout the process. Thanks Brandi :)

Service advisor is terrific, Sales team doesn?t even call to cancel scheduled appointments.. No follow through.

Had a recall on the passenger side airbag..called the dealer and made an appointment..took the car in and everything was conducted in an smooth and professional way. I was elated.

Awesome experience. I did not have any problems or issues with my service, and was provided with a loaner car as well.

Excellent job Hayes and Anthony! The process was super smooth and easy.

My experience was excellent! Mercedes Benz of South Bay is the best! My sales person Wendy was professional and knowledgeable. She helped me navigate the purchase of my new car!

Thank you South Bay Mercedes and the Mercedes Company to fix my car?s passenger?s air bag for free and giving me a free car wash. Thanks a lot.

Customer Service has dropped tremendously at South Bay Mercedes Benz! Used to be you own a Mercedes Benz Believing you're Somebody Special! At South Bay I was Invisible! My car could have been stolen and nobody cared! I was not exec assisted when I brought back the loaner! My car was already at the curb with the keys inside! I stood by my car for over 5 minutes not one service personnel asked if I needed help! I took my car home! The next day I get a phone call from Sonya asking if I'm ever going to pick up my car!??? Seriously! My next car Will. NOT be a Mercedes Benz Not after this Bad Experience My Car could have been stolen!!!!

I brought in my car due to a message appearing on my dashboard. They kept the car the whole day and repaired the malfunction. Turns out they also inspected the car and gave me a list of things that needed further attention. I asked the service advisor to prioritize the list for my consideration and planning.

Took my 2014 E350 in for an air conditioning issue. Was assigned Brad Parker as my service advisor. Brad went above and beyond and ordered a multipoint inspection which uncovered a few other significant issues that needed repair. I’m glad he was thinking of the car as a whole rather then just focusing on one item. Everything got handled smoothly under warranty. Much appreciated !

Had a great experience at Mercedes Benz, no complaints with customer service. This may seem off-topic, I hope they consider getting rid of the tiny individual sized plastic water bottles they offer to customers and employees. Plastic is extremely damaging to the environment, and almost always ends up in landfill. I was bothered to see their employees drinking out of these bottles - i wish they would install a water filter instead, and people can bring in reusables. We must do all we can to help the environment, and this is such an easy thing to fix.

It took them 3 attempts to fix my leak and in the process chipped my new paintwork I paid $9000 for, they then refused to fix the paint. THEY ARE THE WORST MERCEDES I have ever been to.

I was looking for glc lease and found good deal on southbay benz. I submitted my info and received one of sales persons. Due to work hour, i set 6pm appointment on Friday and he agreed that. So i went there and tried to meet him based on email conv and phone convo,Luke. I waited over 20min to meet him and came to me there is no appointments. Wow. Why i went there for no appointment. Anyhow, assigned Mina who explained and helped alot during test drive. Ok. I can take till this. After test driving, they gave an offer which is much higher than what I received thru edmunds. So I showed the numbers on the edmunds and they said they can’t do business with this price. I do not know it is from southbay benz, Benz finance, or edmunds. I decided not to have a biz with them and left. They are not ready to do a truthful business and I disappointed. I do not recommend this dealer. If you are willing to do, please be prepare carefully.

Poniendo más atención a los clientes

Best of the best deal I have ever visited , excellent customer service, friendly staff

Brought my 13 year old e350 in for some warranty recall work. Was treated like I'd brought in a $100K car. Very nice experience.

Great service and very knowledgeable service rep. My car was repaired in a short time. I was contacted to pick up my car in a timely manner. Overall my experience was excellent and all employees were polite and courteous.

After a small hiccup, experience excellent customer service. Brandie excelled my expectations. She was super informative and made my first time experience here a great one. She made me feel like my business was of most importance. Ask for Brandie as your service advisor. She won?t disappoint.

After shopping at 4 other dealerships, I purchased my MB E 400 Cabriolet at Mercedes Benz South Bay. Every person I interacted with was friendly, professional, and provided outstanding customer service. Monika Travis, my sales person was friendly, had a lot of patience with me, answered all my questions, and was not pushy at all. I would definitely request Monika to assist you. Her manager, Luke was available and friendly answering any additional questions. . Hector in finance was a joy to work with and didn?t push additional products or services. I would recommend MB of South Bay to anyone looking for a professional, friendly, non-aggressive car purchasing experience.

The service guy Paul B. is the best. The people walking around have no clue and not helpful.

Always courteous and caring service. Best dealer in Los Angeles

Accommodating and delivered as promised!

Always kind advice with professional knowledge.

I was pleased with the Service, friendliness and courtesy throughout the Dealership.

Friendly reliable service

My representative was very knowledgeable and helpful. He even got my car washed for me.

I always get great service at this location. Brad Parker is a very helpful and a knowledgeable service advisor. This location has a great sales and service team.

Amilcar was great and the service was in poin

Brought car in for scheduled service, all OK. Service advisor Sonia Gonzalez is very professional and knows her job well

I had Mercedes Benz for last 30 years this was worse experience ever had with location.

Sam is THEE Best !!! Very kind, he made the whole process enjoyable Thank you so much !! I am TOTALLY satisfied

Frank Perri is the best service person there, very knowledgeable and always fixes the problem and makes it easy for me.

♥️I’ve had 3 MB serviced there & I (LOVE) It🍾Very Professional, Kind & Staff, Management & ancillary personnel Just Sweet.♥️Thank U All, for taking care of me.♥️

Too horrible to even waste energy to write about Did have an appointment scheduled a week ahead, hard to understand outcome, but thank goodness they aren?t the only dealers or car maintenance repair shop, I will never return

I went to the dealership to lease the new 2020 A220, as a consumer I felt welcomed, I was greeted by everyone in the dealership, for the sales person. He was friendly, he had A big knowledge about the car, he offered Different financial solutions to meet my needs, the offer was affordable to me, I singed the contract, and the sales person walked me through all the features in the car, and made sure to get answers for all the questions I had.

From beginning to end, Mercedes Benz of South Bay were great. This is how it went: I showed interest in my Q7 online. Agent called me in the morning to set up afternoon appointment. Walked up to test drive and they treated my family and I liked we owned the place. Noticed that the car could use some minor touch up and they agreed to take of it for free. Purchased the vehicle. Returned for touch up work and lost a grille on the way there. They took care of it for free. The work they did and customer service will bring me back someday to by from them again.

I went to the dealership to lease the new 2020 A220, as a consumer I felt welcomed, I was greeted by everyone in the dealership, for the sales person. He was friendly, he had A big knowledge about the car, he offered Different financial solutions to meet my needs, the offer was affordable to me, I singed the contract, and the sales person walked me through all the features in the car, and made sure to get answers for all the questions I had.

Mercedes Benz of South Bay always gives me the best customer service from its dedicated employees. Frank Perri has excellent communication skills and made sure he took care of my car when it was brought in for servicing. I would 100% recommend this dealer to everybody !

Took my car in for Service A....Frank was the service rep. He arranged for a loaner car and was totally into customer service. Best I have ever had at South Bay

Fraudulent service center, car is with in warranty and they gave me a bill for over 2000. They will not service my car under warranty.

Was hesitant to take my car in for routine maintenance b/c of COVID restrictions but finally did. SBMB does a great job at keeping their customers happy and feeling comfortable. My service rep Paul B is always very professional and discusses everything. He and everyone else there, is very friendly and caring about your needs. I definitely recommend SBMB for sales and service.

It’s my go to for certain parts and oils. Great customer service.

Jacky my service advisor is top notch! Very friendly and professional. The service is fast and I would recommend South Bay for any Mercedes service!

Jacqlyn Mohl took very good car of me and was very knowledgeable about my AMG GTS. She was very professional and efficient and I appreciate that because I hate waiting around.

They are detailed, they will not do any work to your car unless they can verify the problem.

Emily was an absolute delight to work with! Although my purchase was small, she treated me as if I was buying a high dollar Mercedes! My mother was with me and instantly adored her. You are lucky to have a dedicated employee such as Emily. Please add this to her employee file. She has earned a customer for life!

I purchase my ist Mercedes from South Bay over 10 years ago.I was very pleased with my prior salesman who is still with the company after 20 plus years,However, he was not available, so Hayes MCMillan took extra good care of my request, My Finance person was pleasant and knowledgeable.As of now, I am pleased with my birthday gift to me.,

My Mercedes-Benz of South Bay experience has always been very favorable. They’ve always addressed all of my needs and concerns. Thank you Frank Perri for all of your attentiveness.

Mercedes-Benz of South Bay took very good care of me. They were very polite and attentive. I purchased my first Benz there, and I am very pleased. Cordell McDonald is a great salesman, and very knowledgeable. He is very good at what he does. Ty in finance was very pleasant and also very knowledgeable and good at what he does. Thank you guys for everything. I’m a happy camper.

I had to take my car in for overdue service. The Person who assisted me was extremely well-mannered (sorry! Forgot his name). I was 25 min late for my scheduled app’t but it was not an issue. Waiting room had only about 5-6 chairs which were spaced a safe distance apart. Signs said the area was sanitized 2x daily. From the waiting room I could see that, besides washing my car, they also sanitized and disinfected the cars before returning them to the owners. I was impressed!

The salesman made me comfortable when I bought a car.

My service professional Brad Parker has taken care of my car for the past two years. He has always gone above and beyond to make my service experiences smooth and without any hiccups. Great ambassador for South Bay Mercedes Benz. Thanks Brad!

Service was easy and quickly completed in 2 hours.

This Gentlemen showed the best salesmanship I've seen in a long time. He very knowledgeable about his skills and profession at This Dealership. Mr. Hayes is definitely an asset to your business.

Smooth service with help from Mercedes South Bay staff.

I recently leased an A-220 and the process went as smoothly as one might imagine. Wendy was great in helping me through the steps regarding my lease. This is my 6th leased car at South Bay and I am sure there will be many more in the future.

Great services and they provided me a rental car for free

Frank in the service department is very professional and very knowledgeable. I will give 100 stars for his level of customer service.

Brad Parker is the Best that is why after leasing a BMW we came back to Mercedes of South Bay.

Sam is very good on handling the sales and very proffesional

Very good service, nice customer care, I will be back Next time Thanks.

Do yourself and anyone you know a favor and a service do not buy a vehicle from AutoNation, AutoNation South Bay Mercedes, and certainly never buy any additional repair warranties they offer. A quick story: I bought a 2012 S550 for AutoNation South Bay Mercedes. At the close of the transaction I was taken to the warranty office to complete my paperwork. There, I was introduced to the supposed “Mercedes Benz” of after-market warranties. The gentleman was thorough and convinced me with his knowledge of the possible expense of repairs and his organizations (South Bay Mercedes) “sincere” desire to keep me from having that one repair that would pay for the cost of the warranty. I bought the best. $5,000.00 with a $1,000.00 deductible amortized over 6 years. It was sold to me by AutoNation of South Bay Mercedes Benz, it must be quality, yes? No. It was a blatant deception bordering on pure theft. 18 months or so into owning the car, which I enjoy very much. I get a check engine light. Took it to an independent MBZ mechanic who said the expense was going to be high so I determined to take it to the dealer that I bought it from. I barely made it to the shop where I was informed it would be roughly $2,000 and was not covered by my supposed gold standard warranty. I was stuck. Car would not run. They offered a special due to the Covid slowdown of business of 25% off. I had no choice. Barely three weeks later the check engine light comes on again. Frustrated and worried that they would not cover the yet unknown new repairs, I took it to another Mercedes repair shop and asked if according to my repair warranty the parts in question were covered? I was told some were. When I limped the car into AutoNation SouthBay Mercedes the service intake person said, yes there are parts that are on this warranty that are covered only to be told later that accordion to warranty company uncovered parts caused covered parts to fail so nothing would be covered at all. $4,000.00 less 25% Covid discount is offered. I will not stand for this. Bottom line: I bought a warranty from AutoNation SouthBay Mercedes, sold to me by them from a company that I will name in my final letter to: Mike Jackson, Board Chair AutoNation, Cheryl Miller, CEO, Steve Kwak, The Nextdoor Valmonte, Torrance, Manhattan Beach, Redondo Beach and all surrounding cities, Yelp, Google, The Better Business Bureau, my personal as well as business Facebook and finally my 6,000 followers on LinkedIn as a cautionary tale to doing business with dishonorable companies like this one. You can have my $3,000.00 but I will never buy a service or another car from you again and will make it my business to convince others as well. Kevin Catlin Palos Verdes California 310-594-5156

I just recently got recall service&service advisor Amlicar was great, knowledgeable,kind& cool;)I like going there with my family, sales agent James is the best! They are treating us as one of family members. Before they were serving donuts but they do not have now&hot chocolate needs to replace&Needs contain real milk Service is 10+

We purchased a used Mercedes Benz. Excited to have all the bells and whistles on the low mileage 2019. But it has spent more time in the shop than on the road. The CPO missed a loose Strut and a fractured wheel. Fingers crossed it will be perfect next week. Great people at the dealership are taking care of it now. Wonder what else will show up...

Fmj me Mimi Sandusky, and hsumthe

Friendly, courteous service. Kept me informed on the repair and worked to get me the best price possible for the repair. I have been a customer for over 10 years and I always receive great service.

I brought my new GLS in to replace an interior part and to upgrade software. I did not have an appointment but they did the service and I received a loaner.

The sales person named Emily at the dealership was the best she was caring about our needs and at the end she gave us the best price.

Babak got me in easy and exactly when I needed it. Got a great service and new tires. Thanks. I highly recommend Mercedes Southbay.

Great efficient effective service staff were helpful and accommodating

My 2006 E350 had a OBD connection problem, made it unable to pass smoke test. My service advisor, Paul has tried very hard to get it fixed, but the technician doing the repair was a little sloppy, did not fix it properly the first time, but did fix it the second time. I am happy it got fixed, it was not a simple problem .

South Bay was exceptional. Very easy to buy a car and very supportive in the process. We came from Fletcher Jones where we had a completely different experience

As usual, Paul Buntukampol my service advisor was excellent! He immediately took my S560 for service and my car was ready in less than an hour!! Thank you Paul.

My service rep was the best! Completely understood my car's issue which was hard to identify and was patient and helpful in determining what needed to be done. Will definitely request him again.

Every person I came in contact with was very hospitable, knowledgeable and made sure my visit was comfortable and safe during this COVID-19 period. I bought a new GLE and it is beautiful! Thank you to Aly, Monika and Ty.

As always my experience was good. I have a wonderful service rep, he's always informative regarding any current and possible upcoming services my car may need. Thank you, Frank Perri.

Sam Sourial is an amazing sales person. He already knew what I was looking for and had it ready to test drive. Quick approval and quick paperwork. Fastest I ever bought a car! Highly recommend Sam Sourial and MB of South Bay!

Friendly, attentive service! Highly recommended!

Paul provided clear information about service appointment.

The service was great and the advisor was pleasant and understanding

Great service manager Paul. Always takes care of our MB needs. Thanks Paul

Frank Perri in Service is excellent! He listened and provided info and actions to help keep my car in proper working order

Caring and friendly. Thanks

Pickup and delivery service to my house was impressive, efficient and greatly appreciated.

Collin Flores is an amazing salesman! He helped me find my 2019 GLC 350e and made my experience 10/10. The whole process was amazing and very quick. I didn’t have to wait at all because Collin had everything ready so the process was so quick and easy! If you’re thinking about a Mercedes go see Collin Flores!!

My service counselor was very considerate and took time to address my concerns

I have purchased 2 vehicles from this dealership in the past. They have always been very helpful and professional. I would recommend them to my family and friends.

Great Job to Mercedes Benz of South Bay! There was not pressured sales tactics or a lack of Integrity at this dealership. This dealership provided good quality service from the sales department to the finance department to explain everything for a smooth transaction. I live in another state and the car is being shipped out to me today. The only constructive criticism for the company as advice for improvement is to select employees that fit the culture of the client they are servicing since it is harder to understand a person that possesses both a culture and language barrier. So just fit the right employee to the right client with a cultural perspective in mind.

Love the Service Department. They will go an EXTRA MILE to make sure you are completely satisfied. Tidy and Sam are awesome

Best experience you can expect from MB and the staff Sam and Tidie are aaesome to work with. They wentvover and beyond to make sure my service experience was A I will be back soon. If you want best Mercedes has to offer fo see Sam n his team.

It was great and fast! From my first call setting up the service time picking up the car, everyone was very professional. The lady I spoke to on the phone was very pleasant. When I dropped of the car it was very quick and got the car back before it was promised which was great. The porter to brought me my car was very friendly and again, professional. First time getting our vehicle serviced at this facility but not the last. Thank you.

Very prompt service to get my smog check done in an hour.

Great dealership. Friendly Service advisors. Car serviced and delivered as promised.

Daniel was pleasure to work with during these difficult times

Frank is honest and transparent. His advice on my car makes me feel like he has my best interest and safety at heart. The entire service department is friendly and professional. I?ll be a customer for life.

Eduardo sold me the car. He positive energy, friendliness, knowledge and most of all genuine approach made a difference. I have purchased several cars in the past, and this time it was a very pleasant experience.

Southbay HAS BEEN GREAT AND I APPRECIATE THE STAFF

Frank Perri is an outstanding Service Consultant. He is extremely detailed and has your best interest for your vehicle at heart. You will actually learn about your specific service needs.

This was a very pleasant experience during the this unprecedented time. Kudos, to our Sales Person, Daniel Alexander-DeSouza, Wil Silva, Ty Woods and of course Aly Sewani. What a fantastic team!

From my first interaction with Daniel at Mercedes Benz South Bay through the entire process, the whole experience was an absolute pleasure. There was no pressure to buy at all and he couldn?t have been more available or accommodating to me and my needs for a vehicle. Daniel introduced me to all of the key stakeholders at the dealership who would be helping me - in finance as well as the manager of the dealership and the head of service, should I ever need anything down the road. He was professional, friendly, personable and a great brand ambassador for the company. If I had a business, I would certainly hire Daniel!

My experience at Mercedes-Benz of South Bay has always been great. I appreciate the excellent customer service and professionalism by the entire staff.

Amilican is the best. He always makes sure to provide the best service and my car is maintenance perfectly.

My service advisor Amlicar was very courteous and professional, took time to listen to me when I brought my suv in for service and called me as soon as my car was ready. Very nice dealership! Friendly, courteous and professional crew. Right from when you drive up to when you leave every one there made sure I was taken care of. Thanks South Bay Mercedes Benz.

Sonia , give me a good and fast service for my car

I would gladly recommend my friends to see Mina Bekhit for their next Mercedes. He was very helpful a pleasure to talk with.

Frank Perri is always very helpful. He takes care if always getting me in and out quickly and providing me a loaner. He is easy to get a hold of and is knowledgeable about his cars.

Jackie was super friendly. She got to me right away. I will use her from now on!!!

I've been going to Mercedes Bay of South Bay for approximately 10 -12 years. Service representative Paul B has been great for all these years! Highly recommend Mercedes of SB!