Recent Reviews from Mercedes-Benz of South Bay

The worst service in history! I went in for one problem and left with 5 other problems that broke all of a sudden when they had the car !

I had an amazing experience with Jacky. Thank you.

Got great price and they provide excellent service

Very flexible and professional staff.

It was a great experience to shop with you guys, the entire process was seamless and the team was amazing! Appreciate for such a customer service.

Service Agent Naomi is absolutely amazing, friendly and responsive. Highly recommend.

I got the service last couple weeks ago. I was taking care by Chris. He is professional and helpful.

I've enjoyed doing business here . Pricing on the cars will be fair, the buying process is easy

Outstanding service. The entire staff was professional, friendly and helpful. They made sure all the issues are resolved and car returned better than before. Awesome.

Aly was great and made it the smoothest transaction. Thank you Aly for your help with our car and my brother’s car as well. Artie also made sure it was a memorable car leasing experience in a tough car marketplace where cars everywhere were priced out of what we could afford!

It wasn’t good I went to get my car fixed and to be told everything was good to pick it up the next day it still had the same problem

After utilizing their online communication everything was going well. Until we got there next day knowing that I was coming and NOT having the vehicle on site, upon arriving my experience was little disappointed, no one was at the front desk, I seen several sales people passing by not acknowledging us, after 15 minutes finally someone came and assisted us, our sales person knew that we were coming at 11am but no on was there to greet us. After reviewing numbers the manager came in and with one word definition he told us that he don't need our business and to go to hell, his message was clearly not to waste his time. As I do work for customer service business as sales person he should offer us other options or try to convenes us to see the vehicle first. This is one on one of sales. he just told me that he didn't need my business, he justed saw 65k walked away on a Monday like nothing was going on. Very unpleasant and Unprofessionals.

My experience is always okay when coming here to get my car serviced, but this time it was even better. Linda was great and she kept me informed the whole time my car was being serviced. I would recommend coming here and asking for Linda.

Both the sales manager and sales associate were amazing professionals. Car buying can be stressful and in our case, we were "pressured" into buying a car before we anticipated having to purchase one because our other car was stolen. However, they made the experience low-anxiety and easy by listening and accommodating when possible, and I can't thank them both enough, but I will try, THANK YOU🙏🏽

I remain loyal to servicing both our Benz at MB of South Bay. Natalie(and April in service management) are the absolute best and go above and beyond to to provide superior customer service

South Bay Mercedes is great

The service here at the South Bay location is amazing the sale rep Hasan was able to accommodate me with the car I really wanted also the manager Kalan was very helpful I came over from the DTLA location and I will never go back to them for anything the South-bay location was very pleasing! I give them a 10 rating all across Mar in finance was such a lovely lady and made sure I purchased the right packages for my car. Please go to the South Bay location they will not disappoint you.

Excellent customer service rep !

Always very helpful staff the sprinter department has always taken good care of me. Naomi, April and Juan are awesome thank you all so much for helping me troubleshoot my airconditioning issue.

Wonderful sales team. Great manager and loan’s advisor. Got a very experience ! Thank you

These guys insist on using time wasting used car sales tactics no matter what you say. I arrived at the lot and wanted to look at new cars. I'm immediately approached by a pushy sales person who insists I come with him and sit at his desk. Really?! First thing I want to do when I go to a Mercedes dealer is sit with some guy at his desk?! I said I wanted to look at a GLC 300 and he still insists I have to cone and sit with him. At this point I decide I'll just leave...this place is obviously a waste of time. The GM meets me as I walk out and says he will bring the car I wanted to test around for me to try and he goes inside and leaves me standing out on the sidewalk. After waiting for the right amount of time to drive a car around I figured out that he wasn't coming and apparently I was being punished for not going thru their antiquated used car sales tactics (e.g. waste as much of the customers time as possible so they become invested in buying with you because they don't want to go thru that again). I left and will just buy from a dealer that's more professional.

I’ve worked with a different employee both times I have went to get my car serviced, Emily and Linda. Both very friendly and helpful and felt as if every time I’ve came here they are here to genuinely help me. Love the service offered here.

Service is so professional and every person involved courteous and helpful.

Sonia and Brad in the service department are very professional. Everyone there that I have had to deal with are great.

Excellent professional service provided by Mr. Frank Peri

My Service Advisor, Chris Zielyk, was excellent. I appreciated that he was friendly and greeted me with a big smile (even at 8am). Chris explained in details what services will be done and called me as soon as my vehicle was ready. You can't ask for more from your Service Advisor. Thank you again Chris!

I had a concern of a tapping noise as if something was loose coming from dashboard specific to drivers side. Service advisor stated vehicle was road tested and technician noted “7 different noises”. I was asked to road test with the Service Advisor to identify the sound I hear. Seemly if 7 noises were heard by the technician and those noises indicate something is broken /needs repair etc a proactive approach would’ve been taken. Instead I was asked to record the sound I hear. Very disappointing

Had a great experience here! James Hwang is a great sales person, not pushy and attentive to my needs. Really enjoyed the experience here and they were able to work things out with my trade-in. I was working with 4 dealerships and South Bay really stepped up to the plate and made it happen for me.

My sales person (Emily Anderson) was terrific and treated me like I was her only customer. My finance person (Mar Castro) made the financing process as easy as possible and was very friendly and through. The Asst. Sales Manager went out of his way to hep me with the final purchase price that I feel was a win-win.

This is the 1st repair since buying the car. I am disappointed that I was not provided a loaner car. However Sonia got be a lyft ride to take me home. The day of my car pick up, no lyft car was scheduled to pick me up. The dealership will be closing in an hour. I called the dealership and was desperate to talk to someone but the lady who answered the phone was not helpful and stated that she cannot get up to find someone to assist because she is in a different site. So I had to download the lyft app for me to be able to get a lyft car myself. While I was provided an invoice, I was not given a credit card transaction receipt, which should be automatic without asking. I take my car to this dealership for maintenance from the time I purchased the car. The maintenance service fees are just getting ridiculously expensive. I may start going to my wife's mechanic for maintenance.

I went to mercedes benz to change my gle for a better version, the salesperson Ashley helped me a lot! I want to thank you for giving me the best options and I really liked your kindness and your good humor. Thank you. I will be back in the next few years.😄

Worst dealership on earth. Lousy first impression. They lost our car, kept us waiting over 2 hours while they looked for it. I found it and drove it to them to show them no one was looking for it as they claimed. They repaired paint chips exteriorly but left many dirty fingerprints all over our off white interior which cannot be cleaned off and they left the car interior a mess with food wrappers and bottles of water everywhere. They deserve a minus 5 star. If this is the new MBZ quality, the company won't last .

Found things to repair that did not address the issue. Had an available apt. , but didn?t look at the car for over a week. Then when I went to pick it up no work had been done, and they couldn?t locate my car. Customer for over 10years and treated like a zero.

They sent me a video that they checked my tire pressures but few minutes after I left this place my tire notification popped up showing Red on the Right rear tire at 36 psi (the Left Rear tire is good at 41 psi).

Naomi is a great associate at MB South Bay and made sure I was well taken care of

I had a nice experience for my first time visit to take care of a recall for my car. I was in and out quickly and Natalie was professional and took care of all the details for me. Thank You Natalie.

Extremely poor service. Regretfully I will be looking elsewhere to service my vehicle :(

Juan Raymundo was the best!

Honest.

I recently had my car serviced at the Mercedes Benz South Bay service center and I must say, it was a great experience. My supervisor for the service was Pablo and he was fantastic. From the moment I arrived, he was courteous and professional, and he made sure I was kept informed throughout the entire process. The service itself was very quick and efficient and I was pleasantly surprised by how smoothly everything went. Pablo kept me updated throughout the entire process, letting me know what was being done to my car and how long it would take. One thing that really impressed me about the service center was how clean and well-maintained the common areas were. The waiting area was spotless and the restroom was immaculate. It was clear that the staff took pride in keeping the service center clean and tidy. Overall, I had a great experience with Mercedes Benz South Bay service center and I would highly recommend it to anyone in need of car service. Pablo was a great supervisor and made the entire process easy and stress-free.

One of the most unprofessional experiences that I’ve had. My car was in the shop for 4 day before I received a diagnosis and the communication was not the best. This shocked me because this was the first time that I encountered this because it was always a great experience before.

Monika was the best! She was very responsive, answered all our questions, and even gave us nice gifts! We love her!

Loved Ashley’s service, she explained the ends and outs of the cls, great consultant and sales advisor! Also Abanoub the finance manger was super helpful and super friendly made the transaction smooth with no problems! Definitely recommend seeing those two when visiting! Thanks Mercedes

Welcoming and helpful doesn't even begin to describe the experience. When I bought my car last week, Emily prepared everything for a test drive and was able to explain each feature of the car, making it effortless to get to know it. Emily even drove to our house with us to see if the car would fit in our garage. Super friendly, engaged, knowledgeable and helpful.

Excellent experience at MB of south bay, the sales person was easy to work with. I would tell any body needing a car to check them out

I had very bad experience with this Mercedes Benz dealership. I took a certified GLE and had so many issue with the car and to my surprise they didn’t fix any of the issues and wanted to charge me for everything. 1 my car front seat was torn and they promised me in writing they will fix it. They fixed it just to get a new tear at the same place again. When I ask them that there is a tear at the same place again they told me that they will charge me for that . 2 after 3 weeks of buying I saw that the cargo cover was not even there and I asked for it as it cost 600 dollars and they told me it won’t be given . I am not sure what the hell do you sell the car as certified. 3 the sales person Julian told me that I will get 1 year subscription to Mercedes me app and after buying he just changed his words and told I need to buy the subscription. 4 my car wiper wasn’t working and when I told this they told me that I have to pay for it . I mean it’s still under factory warranty. I have bought multiple vehicles from here but this experience definitely puts an end to it. I am updating my review for some of the above points. 1 My Car front seat issue was fixed. They replaced it with new Seat Cushion cover. I appreciate April (Service Manager) who fixed this issue for me. 2 my car wiper was fixed. I again thank April for fixing this for me. Thanks to GM Arturo DiazGonzalez for reaching out to me.

Customer service were very helpful and fast I did not have to wait there for a long time great experience.

Great service and detailed oriented.

Hands down best service out of all of the Mercedes Benz service facilities. I had originally called Glendale and they were trying to give me an appointment until August when my check engine light was on. I them called this location and the staff got me an appointment and a car the next day. They texted me to keep me updated, sent videos if everything they did and make drop off and pick up soooo fast. Jacqlyn was my point of contact, so huge shout out to her for facilitating such an great experience.

The sales and finance teams at Mercedes Benz of South Bay was fantastic. They valued us as customers even though my son was purchasing a used car. Really appreciated Julian, our sales rep.

The best place to buy and service a Mercedes, super friendly staff that are personal and professional. Have bought 8 cars here over the years and am very happy with my latest car SL63 AMG! Thank you South Bay Mercedes for always making the car buying experience and service visits exceptional!

Got my 7th car from South Bay Mercedes (SL63 AMG) this last weekend and it was another amazing experience. The sales team is so knowledgeable and my daughter had a lot of fun through the whole process. Thank you South Bay Mercedes for another amazing car buying experience. The Best or Nothing!

Mercedes Benz of South Bay I have purchased my last 4 Mercedes from this dealership and have nothing but great things to say about them. One of the reasons l like it there is Because Frank Perry in service is the best. This guy know know everything about the Mercedes he is differently your go to service person.

I love this dealership (my 3rd S-Class) I buy the maintenance package and like the option of a possible loaner car or a ride back to the office. Performed the multi point checkup, changed the oil and a few air filters even replaced a fuel line that had a recall notice out for it. The car comes back with a fresh wash and looked better coming out than went I sent it in.

I left my vehicle with the mechanic for two days for three reasons. After picking it up, I noticed that the brake light had been changed ( so i keep my vehicle for 2 Daye to change the brake light ) , but the AC, it didn't work and despite the fact that my car was still under the 90-day warranty, they refused to repair it. Additionally, I tried to reach out to the mechanic to complain, but no one answered my calls or returned them. This is a frustrating experience and I'm disappointed with the lack of customer service.

Terrible customer service don’t help just take money nd make excuses paid extra 12,000 on warranty stuff can’t get none of the warranty stuff

Worst dealership I’ve ever been to. The service center will rip you off if you’re not under warranty. It’s shocking that Mercedes doesn’t do a better job of monitoring this behavior, because it completely wrecks the brand they’ve built.

My experience with AutoNation was excellent! I am a very happy and satisfied customer.

I went in to buy a 2011 Xterra and had a great experience. Ryad, Kaalan, Tom, and the entire team were all very helpful and professional. They really went above and beyond to accommodate my needs and make me feel comfortable driving off the lot with a purchase I can trust. I highly recommend the Mercedes-Benz of South Bay to anyone looking to purchase a car. Thanks!

Monika is the best! She really answered all my questions and went out of her way to make us feel welcomed and deliver our car beyond satisfaction.

Horrible experience this past visit. Took a month (4 weeks) for my car to be diagnosed & fixed. Communication was bad with service advisor as well.

Monika is the best! She really answered all my questions and went out of her way to make us feel welcomed and deliver our car beyond satisfaction.

I should have known when I bought my GLC from Mercedes-Benz of South Bay nearly three years ago that they were bad. During the purchase process, they made me wait over 90 minutes at the end of the day in the nearly empty dealership (COVID times) to see a Finance Manager, which was not critical since we had agreed on price and I was paying cash. They said sorry, they thought I had left, which was a lie since I had been sitting in the same chair they had directed me to the whole time. Also made me go to the bank for a cashier's check. Fast forward 35 months later. An engine light came on after 54,000 mostly freeway, cruise-control miles. I dropped the car off for a Thursday service appointment Wednesday night. They didn't look at it until Friday, when they told me I needed a new cylinder head. Repairsmith.com says the average cost to replace a GLC300 cylinder head is $3800. M-B of South Bay generously offered to do the job for $9800--2.5x! So I asked for a trade in value. They took until Saturday to offer me $10,000 (net of repairs). Instead I disclosed the engine light issue and sold the car to another company for $27,600, which is not great for a less than 3 year old car that was originally over $50,000, but much better than trading with Mercedes-Benz of South Bay! M-B South Bay was inconsiderate and would have ripped me off had I let them. AVOID them.

Love mercedes benz South Bay lounge and accessories shop

I always work with Emily. She is wonderful!!! Her service is exceptional. There?s no one like her. I was also happy to see they brought snacks back.

Great service

I always work with Emily. She is wonderful!!! Her service is exceptional. There’s no one like her. I was also happy to see they brought snacks back.

Appreciated the Manager politely explaining the process in detail ! Thank you for a pleasant experience.

Bought my gla 250 last year and had an excellent browsing and buying experience. The pricing was fair and the customer service was excellent. The car has been running very well since then. Update to today... had to sell the vehicle due to an international tour. Yousef helped facilitate me through the process. I was promised a fair offer but I still did my due diligence and collected offers from other dealerships. They knew I was doing my due diligence and still treated me with respect. I decided to sell my vehicle to Mercedes Benz of South Bay because of the customer service and the fair offer I received. They made sure I was taken care of from the beginning of the Mercedes ownership process. I wouldn't hesitate buying my next vehicle with Yousef and the Mercedes Benz of South Bay.

Fast service from knowledgeable and courteous staff

I have always had my automobile serviced at South Bay and have always been satisfied.

I was able to schedule a 10:30 am appointment for a B service, that it is bascule oil change , filter change and some other checks . The service advisor told me it will take about 2-3 hrs. I did not received a phone call at 1:30pm from the advisor , so I wanted . It was 3 pm and no phone call . I called at 3:05 pm and the car wasn’t ready and need it another 45 mins . At 3:50 pm, I received a phone call saying it will be ready soon so they will pick me up. I got to the dealer and the car was about to be ready. Just for what the service requires, I was very unpleasant and disappointed that I was left without a car for the whole day . The service advisor apologized and told me that they were busy. My point is that if the dealer knows they are busy , a better appointment would of be in the afternoon or another day. It is very irresponsible to say a time and not commit. I have kids and needed it to pick up my kid at 3 pm .

Mercedes Benz South Bay Service Team is very responsive, detail to attention to maintain my vehicle as best as it can.

I went in for the yearly service and Brad was very kind, courteous, friendly and professional. He provided me with a ride from and back to Mercedes and my car was ready earlier than promised.

Very organized and helpful. Also great that Lyft is offered. I was able to go to another appointment while my car was being serviced. Thank you!

Excellent customer service

I received great service.

My oil change was done so fast, i got back my car in 2 hours

I bought an SL 63 just recently but the battery keeps dying repeatedly. It's frustrating to think that the dealership may have sold me a car with a dying battery or without inspecting it properly. Today, after getting a car wash, the vehicle is completely unresponsive, and the keys were left inside by the washing attendants. Unfortunately, I am currently stranded at work, and even though I contacted MBUSA for roadside assistance three hours ago, they have yet to arrive.

Frank Perri gets it done right. My service advisor.

I drove down from East LA to test drive a car. They knew I was coming. I get there, after driving an hour, and they couldn't find the keys for the car I was supposed to test drive. After an hour of waiting for them to find the keys, I finally went on the test drive. I told him I'd come back in two days to buy the car. They had not detailed the car. It was dirty, had black stains all over the seats, but drove well. After saying I’d return in two days to give them time to detail the car while I think about the purchase, They pressured me into buying the car. They assured me I had to take the car off the lot today and they’d do everything they were SUPPOSED to do to the car later. While I knew this was a sales tactic, I mean, I succumbed to the pressure. (I was just involved in a horrendous accident and I just wanted one thing to go right. They knew this and they preyed on it.) they offered drive with me to drop off my rental car if I bought the car that day. So, I agree to make the sale and further hell breaks loose. $65 estimates suddenly became $228. Suddenly, they are no longer able to detail my car that day, and asked me to drive all the way down to Torrance again. After each inconvenience, they offered me a free tank of gas. But, so many things happened during this experience, that, they ran out of services to offer me for my inconveniences. But the PROMISED me that my detail would be perfect if i came tomorrow. The next day I drove an hour in the morning to get it detailed. Yesterday they told me it would take 30 minutes. But when I show up, they say oh no, it's going to take three hours. I wait three hours, frustrated. Not to mention, the people I approached when I first arrived didn't believe that I (a young black man) had bought the car straight off the lot. After the three hours I get my car back and THE CAR WAS HORRENDOUS. WORSE THAN BEFORE. And they didn't give me the gas I promised! I demanded to speak to the manager again. Two days in a row, I had to speak with him. He offered more services in exchange for my time though the services they offer at this establishment are inefficient and inconvenient. I asked to speak to the general manager "Artie" but he couldn't bother to make himself available. Do not waste your time. Read the one star reviews. The way they do business in this establishment is insane. Incredibly inefficient.

I drove down from East LA to test drive a car. They knew I was coming. I get there, after driving an hour, and they couldn't find the keys for the car. I was supposed to test drive. After an hour of waiting for them to find the keys, I finally went on the test drive. I told him I'd come back in two days to buy the car. They had not detailed the car. It was dirty, had black stains all over the seats, but drove well. After saying, I return in two days, give them time to detail the car while I think about the purchase . They pressured me into buying the car today. They assured me I had to take the car off the lot today. And while I knew this was a sales tactic, I mean, I succumbed to the pressure. (I was just involved in a horrendous accident and I just wanted one thing to go right. They knew this and they preyed on it.) they offered drive with me to drop off my rental car if I bought the car that day. So, I agree to make the sale and further hell breaks loose. $65 estimates suddenly became $228. Suddenly, they are no longer able to detail my car that day, and asked me to drive all the way down to Torrance again. After each inconvenience, they offered me a free tank of gas. But, so many things happened during this experience, that, they ran out of services to offer me for my inconveniences. But the PROMISED me that my detail would be perfect if i came tomorrow. The next day I drove an hour in the morning to get it detailed. Yesterday they told me it would take 30 minutes. But when I show up, they say oh no, it's going to take three hours. I wait three hours, frustrated. Not to mention, the people I approached when I first arrived didn't believe that I (a young black man) had bought the car straight off the lot. After the three hours I get my car back and THE CAR WAS HORRENDOUS. WORSE THAN BEFORE. And they didn't give me the gas I promised! I demanded to speak to the manager again. Two days in a row, I had to speak with him. He offered more services in exchange for my time though the services they offer at this establishment are inefficient and inconvenient. I asked to speak to the general manager "Artie" but he couldn't bother to make himself available. Do not waste your time. Read the one star reviews. The way they do business in this establishment is insane. Incredibly inefficient.

Everything was good and i enjoy durin my purchase .

I love South Bay Mercedes I was looking online first and saw the suv I wanted got a call from Sam he is the best. I would go to him for all your Mercedes needs. He was very welcoming from the phone until the time we walked in, people were friendly. Now my mom is on the hunt for Mercedes and most definitely be going to Sam. The staff is phenomenal ❤️

Worst car-buying experience in my life. I think it is hysterical that responses to bad reviews contain a request to call the GM. NONE of the managers, returned any of my calls. Not finance manager, not service manager, not GM, no one. On to MBZ USA and BBB to try to get some help.

Pablo provided incredible service! Thank you so much!

Jacky was a well qualified service advisor and knew what was needed for my 2000GLK. Was on schedule without any difficulty. Have yet to have any problems with this dealer or adviser.

I love my dealership, they treat you like kings and queens.

I had a great experience at Mercedes Benz of South Bay and leased a new car .

I appreciate for Frank’s professional attitude and service. Welcome back to my car!

One of the best services I’ve ever had. Emily was friendly, efficient and competent to the max.

I called and I talk to Ronelle Florentino she made me feel good about that dealership and than I get email and phone call from David Araujo Jr that is what close the deal I went to the dealership and met Ronelle she have the car ready for me since I came late she have other customer she called Rick which he took great job and than I met Tom in finance I can say that is the best experience I have of buying car if you think you want to buy a car call Torrance Mercedes they great people.

We've brought our GLB in a few times for service, and Brad is consistently an amazing service rep. Overall the service and parts team have been accommodating, professional, and consistent. Any time we have an issue, Mercedes-Benz of South Bay is our first go-to!

This is the 5th time I've done business with the dealership. Working with Emily Anderson is the best experience. She takes on the responsibility of the purchase details. A true advocate for the buyer. I left with a great feeling, not to mention an economical value.

Frank is very knowledgeable and helpful all the time

Great experience

I called Mercedes SB on a Thursday to get a Safety Check apportionment for a road trip. I was able to get an appointment on Saturday morning (sooner than I thought!). Naomi was great. Service took about 1 - 1.5 hours, and I was out of there! Thank you Naomi and team for the quick service!

Efficient service. Service advisor Juan Raymundo provided excellent service with his communication and follow up.

My service experience went as smoothly as possible. Was checked-in on time with no hassle, work completed on time and the quoted price. Can't ask for more than that.

All depends on the person who is helping you. If you get a nice person to help you it will be easy but if the representative does want to help, you hit a wall.

Service Advisor, Naomi Gutierrez got my car in exactly when she said she would. Sand got me out of service the same way. This is very important to me as most time I’m on a tight schedule.

Great service and left my car shiny and clean

It had been over 20 years since I bought a vehicle from a dealer but Mercedes Benz of South Bay made the process very easy even though there were many documents to review and sign. Picking out the car was easy since there was plenty of inventory to choose from. A year ago I ordered a car from another dealer but had to cancel it after three months since they had no idea when it would be available. That was during the chip shortage. Anyway this experience took one day. Thank you Mercedes Benz.

They We're very busy when I went in Natalie took good care of me provided a vehicle for me. I explained the issue with the car. They did a thorough inspection.

I had to deal with a few tech issues with the car. Amillcar was great, he took care of all the issues! Many thanks!

They treat me like family at the dealership.

Because they are very nice at the South Bay dealership they treat me like family.

Frank is the best!!! He?s been my service advisor for nearly 20 years. He?s thorough and very meticulous. He?s a great educator about the varied processes my car has needed or will need and why. He?s reliable , responsible, trustworthy and dependable. Has a wonderful personality and just an overall good guy!

The assistant for getting service in MB Southbay was Natalie Duncan who sincerely provided services to make my car work right. Now, I feel safe to drive my car.

Our buying experience was great. Never felt pressured and everyone took the time to explain everything thoroughly. This was my second MB purchase and will be coming back again.

My experience with Mercedes was excellent! They told me a two hour wait but it only took 1 hour for a oil change. Pablo was nice and kind. He really gave us the whole run down. I’m glad I brought a Mercedes.

Amilcar Mejia has been taking care of my car for the last 8 years at MB South Bay. It continues running smoothly.

I had a 9 am appointment for an oil change. It is now 5:15 pm and I am just leaving. I missed a very important meeting and had no vehicle for picking up my child from school. I called the service agent 3 times with no return phone call. Really stressful.

Great service today coordinated by Sonia. Car also returned sparkling clean. thank you

Work was done on time with minimal waiting. Set up a ride as well.

Sewrivce was timely. The video follow and service advisor info was helpful.

The services done to my car was completed as promised and the system was done smoothly. Coffee and snacks are available at the waiting lounge. My service rep is friendly and accommodating. Highly recommended to friends.

I brought in my new to me 2018 GLS450 for routine maintenance. My service advisor, Chris Z., explained the recommended service needs of my vehicle and provided an accurate cost estimate. Chris also took the time to explain the features of my vehicle and followed up with information regarding future use as a tow vehicle. Thank you Chris!

Well I went in for a Routine check maintenance after receiving a call from mercedes. Only needed a oil change so I thought but wasn't told that Mercedes only change oil every 10000 miles in which I had already changed my oil 2 Months ago and no one told me so I'm not happy about that. I just waste some money. Mercedes needs to do a better job with communicating To customers.

Having checked with 3 other dealers in different country the cost of the service I had carried out at South Bay is 3 times more expensive glad warranty expires so can us other garage for my oil changes !

My experience was good. The service was excellent and completed as promised. My car was returned clean and no damages were noted.

My service help was Frank Perri. He was professional, kind, funny and very informative of the vehicle and it?s service needed. I don?t like coming to the dealership, it?s just me but Frank makes that feeling disappear quickly with his personality. He reads people well and when your in front of him you have his undivided attention. He is through in making sure he hears all my complaints.

It was a good experience they gave me my paperwork a day late , but I live there communication, it’s been the best Benz dealer I been to way better then Beverly hills

Brought my car in because I had a service light on. Had it there for 5 days and got my car back , all fixed.

Emily Solis was very friendly and helpful. The car was serviced at a reasonable time. She recommended an alignment since with the recent rains there were many potholes in the street. I agreed and was pleasantly surprised that there was a special this month. I thought the price was very fair.

The sales person Julian, and the rest of the staff were professional and nice to listen to your requests and needs and did the best to have your 100% satisfaction, definitely going back there to get another vehicle. Thank you for the great service.

Great customer service every time. Mercedes Benz of South Bay takes care of me every time I get my car serviced. Everyone so far that I?ve encountered with is always great!

Custemer service helps me And delivery ahead of time they are committed to their deadlines

We were taking care of it by Ronelle. They did not have the car we wanted in stock but she managed to find it somewhere in LA and we love it. She and everyone at South Bay Mercedes in Torrance California were extremely helpful and non-pushy.

Sonia Gonzalez, our service advisor was on top of every problem I was facing. Lots of repairs needed to be done on this vehicle. She?s informed me on all the updates & dealing with insurance company.

Quick and efficient; the only problem was that I was unable to schedule a loaner car

I had an emergency the gas tank will not open, so I drove to the dealer. The service dept almost closing but the rep is very kind to assisted me issued the order slip and on to go to the back. In 15-20 minutes came back and gas tank is fixed. Excellent service!!! I'm very happy 😊

Set an appointment for my overdue service on my car. Got to the dealer and waited close to thirty minutes for the service rep to come and look at the car. Car porter saw that I was waiting and said the service agent was busy and to grab some tea or coffee. Grabbed tea came back and my car was still sitting there. It was not busy. My car was the only one sitting in the service bay. I wait another 15 minutes. Agent comes out looks at car then tells me all her guys have gone to lunch so it's going to be a couple hours before i get my car back. She told me it should be done by 3pm. I got my car back about 4:30. Cause they seemed to have lost it while I stood and waited another 20 to 30 minutes wondering where my car is. Meanwhile another customer was pacing cause they lost his car too. Service department needs some training on customer service. Agent didn’t even apologize for having me wait almost an hour after my appointment time. She did apologize at the end for it taking longer to find my car. I try to get Mercedes-Benz service but wound up with something like Pep Boys service. Maybe my expectations are too high. Anyway try a different dealer unless you like waiting for them to find your car which is confusing.

Service provided was very good. Car was repaired and serviced in a timely manner. The recommendations for up-dates were of great importance to the maintenance and performance of the vehicle. Service representative was very attentive and pleasant.

I needed a tire and called. Talked with Natalie who put me in touch with Parts. They ordered the tire and I was scheduled to come in Saturday, March 25 at 10. Friday morning i got a call the tire was in and did I wish to bring the car in today. which I did. It took about an hour to replace the tire and off I was. Great service.

Reliable and efficient

This car dealership is the best one i have visited, Sam helped me out and everything was a quick and easy process. I bought a used car and it feels brand new. Thank you Mercedes!

My purchase arrangements were handled flawlessly.

My servive advisor Pablo went above and beyond to make sure I was completely satisfied.

This is a great dealership to come and purchase your next Mercedes Benz. The staff was very friendly and knowledgeable. Special thanks Monika .👍

My family and I received excellent customer service and we'll return to Mercedes Benz of South Bay for any service needs In future thank you, LK

Friendly courtesy polite knowledgeable and respectful

Did not repair any of the (2) $10K+ costs issues that we repeatedly reported to them while under warranty and/or Class Action law suits. Instead, gave us a $32K repair bill for the same issues that while during warranty they could "not find" and we needed serviced. Magically, now they find these critical problems, now that all covered costs are expired. Our car was given a $1,500 retail value per Dealership Service Manager. Our mint car with 51K miles is now WORTHLESS, it cannot accelerate to driving speeds, cannot be registered in CA. This dealership is shameful, dishonest and unlawful. Mercedes USA and this Dealership refuse to cover their negligence and dangerous actions. More details available upon request.

Brad park is the best rep & Amy w midway car rental was a real pro too

Brought my van in to check the computer. Juan was courteous and thorough. I greatly appreciated the way he dealt with me. A great experience with the dealership.

I took my car into get serviced here, my advisor Brad Parker was awesome. He took care of me and my car. Will definitely be coming back for service appointments and to purchase my next vehicle.

Awesome service. All customer service and sales person support to me.

Very nice people

TERRIBLE DEALERSHIP. Avoid. Scammers in Service. Took my car in for service and to get a part replaced that I already knew needed replacing. Then of course after the car is already dropped off, all of a sudden they call me and tell me my tailights arent working even though they were fully functioning when i arrived so then they try to charge me over $1600 just to replace the $300 taillights. I declined to get it done and just do what i needed done and then of course when I picked up the car my taillights were still functioning. Scammers at this dealership, the service writers really that hungry for money lying to people to try to oversell them on things they DONT even need at all. And on top of that the service writer never answered my calls or spoke to me one on one, can only type to me through text. Terrible. Saved myself over $1600 spending money on something i knew i didnt need. Will never return to this dealership and you shouldnt either. 0/5 stars.

They were VERY Patient regarding picking up rhe car after repairs were finished!

The service here has become inefficient and unresponsive. They hide behind a poor automated phone system.

James did a fantastic job. I am very happy for his attention and attitude to serve the customer. I am sure he will be a very good sales manager in near future

Frank, the service consultant was very friendly and knowledgeable.

I do enjoy coming to this location for the most part. When I’ve had mediocre customer service it was removed by someone with excellent customer service.

5 stars to my rep Christopher. He worked extra hard trying to make my experience as painless as possible. Did you know they’ll send a Lyft to pick you up if you need a ride to/from the shop? These types of things go a long way.

My ML350 Blutec was brought in for the diesel emissions campaign. I received excellent care by Frank the service advisor. He even checked my front and rear wipers. So, it was very comforting to have new wipers when we got more rain than I have ever seen in SoCal this season. He has also gone out of the way to make sure I have a loaner when I had to bring my car back in for erroneous check engine lights after the emission modifications. Frank is a gentleman and car historian - have enjoyed listening to his ruminations.

Mr. Julian Luna is amazing!! Definitely over delivers with his product knowledge and his ambition to help get the best deal for his client. It is a pleasure to know him and I would recommend everyone in the South Bay and beyond to reach out to him.

My servive advisor Pablo went above and beyond to make sure I was completely satisfied.

My experience with Jackie and Emily were great. They helped me purchase a new key for my car at the greatest value. I called at least 4 Mercedes Benz Dealerships and South best in Customer Service, Pricing, and service. I would definitely return and recommend this dealership. Thank you for everything Jackie!

Very good

Got a great deal on a great car, and everyone involved in the process (Mina, Mar, & Memo) was a pleasure to work with!

Chris was superb. The practice however of scheduling a service appt but having no technicians to diagnose for 3 days is at best questionable. Chris however was able to push and have my vehicle looked at the next day.

The service advisor (Juan) was courteous and helpful. The documentation summarizing the work performed was excellent.

Very nice

OVERPRICED! I came here last year for my routine service and they charged me $2,000+ and I went to other dealer they didn't charge me a dime. This year I came here again for my service (just because its so close to my office) they tried to charge me again for over $2,200 saying they have to open my transmission (for only 40K mileage car??) plus oil change?? The service guy doesn't even check my car nor, know what will be included in the service and ask for $2,200 from me which is ridiculous. Save your time go check with other dealer, this place is a BIG TIME SCAM.

I’m always will taken care by Naomi with kindness. I just drop by without an appointment and she always finds the time to have my car serviced. Highly recommend

Sonia is very attentive to my issues and always goes the extra mile for me.

David, Richard Ingrassia and Hasan were extremely nice and helpful. So overall I had a great experience.

I've been with Southbay Mercedes-Benz for over 10 years Always treated 1st class!!!!$$$$

Got my brakes replaced although i did spend a lot ot cash my service came out lovely & im completely satisfied.

Excellent professional, efficient, courteous service provided by Mr. Frank Perry. Mr. Perry is an asset to Southbay MBZ.

Very helpful with inquiries & honest communication I was able to schedule an appointment quickly

Got me in quickly and found me a loaner vehicle too.

Mercedes Benz of South Bay always deliver great service. Everyone is always nice and professional. My service was done in a timely fashion.

Frank is the best Service Advisor at Mercedes Benz of South Bay. He goes above and beyond for his customers.

Mercedes Benz South bay is a great place to buy your next car. Our experience has turned favorable. Thank you Mercedes Benz of South bay Torrance, Ca.

The service was great. Sonia was the one who helped me get my truck checked out from the recall. She was great she made me feel really comfortable there. The only thing is I wish they would have told me about the complimentary car wash I had just detailed my truck it costed me $500 and it wasn?t supposed to be machine washed only hand wash so due to that there is now small scratches on my hood. I appreciate the nice gesture I just wish it would have change been mentioned to me but overall great.

Service advisor was knowledgeable and informative regarding the whole process. The wait took shorter than expected and extremely happy. Love the black golf umbrella that I purchased.

Great Customer Sevice, Julian and Memo were on top of any of my concers and questions, helping me to get the right decision in this process. Its a pleasure to make s bussines with your Team.

Steve Shimkus runs a first class Service department. Sonia Gonzalez is definitely one of his Bright Stars. Her attention to detail and follow up is un matched in Auto Service. Highly recommend both. 2023 service was Exceptional

Great service and smooth transection.

Jacqlyn was very good at communicating with me, and letting me know what the issue was with my vehicle, I greatly appreciate it because it was the first major service my vehicle needed and she made it very easy and accomodated a rental car through midway, whom were also very great! Will continue to return.

I enjoyed the car I was loaned.it wasn't a Mercedes but I enjoyed.

Great service.

Great service and great technician!! very well recommended made my service experience easy and fast.

Great service visit! It’s always a pleasure to visit with Naomi when my car needs service. She does a thorough job and keeps me updated on what’s going on. She contacts me on anything they find beyond what’s scheduled while working on my car and provides options with pricing so I can decide how I would like to proceed. Thanks Naomi and Service Team!

Honestly I was really interested in getting this car but they wouldn’t let me see it or test drive it until I filled out all the paperwork which made absolutely no sense that should have been my red flag. The car did not come with any mats so fine moving on, drove it home Monday night did not use it until Wednesday and come to find out the horn doesn’t work. Honestly it’s been a nightmare since I live so far from the dealer. The receptionist was very rude and unprofessional hung up a phone call for no reason. The sales reps who initially sold the vehicle kept promising follow ups and I was the one having to call it’s so crazy. I brought it in for service and they could not fix it, they tried to sell me into a more expensive vehicle but honestly I wasn’t even offered any type of discount for my troubles. I was so upset that this was missed since it’s a safety issue. I told them to fix it and the service department technician I was assigned to was upset and said to me that the part and labor was extremely expensive and that the car sale wouldn’t even be worth it. Like man I’m sorry this was missed at inspection but somehow this is my fault? It’s been a nightmare, it’s back at the dealership waiting for it to be fixed, the only reason I give them 2 stars is because they ended up providing me with a rental. Maybe for a new car purchase but used cars I’ll think about it and it sucks because I bought at a dealer just because “they inspect” the cars. So to my luck I guess!

Had notification for recall repair and was set up for an appointment. Was dealt with promptly on day of appointment, and the repair was done in the amount of time estimated, including a multi-point inspection and a complimentary car wash! No additional work or service was suggested, which was nice, as I did not think my car was due to have any other work done. Also eceived a brief video by text showing recall repair that was done!

Chris was very professional, seeking solutions and giving an update whenever possible. I?d recommend Chris to anyone requiring assistance from Mercedes, and am very pleased with the personalized approach to customer care, a testament to what Mercedes represents and looks for in customer satisfaction.

Emily is the best! Efficient and so fast I love her!

Professional advisor giving all things to be done to your car..no complaints at all

I was looking for a new used car and it was my first time buying one on my own. Michael at Mercedes South Bay made it very easy for me to purchase this car. He was super friendly and easy to work with and very excellent at communicating. I definitely recommend working with him and this dealership!

Mr Frank attended to me and he was super in all.customer relations.,Perfect in his job. Very friendly.He makes sure everything is clean and honestly done I was highly impressed.He handled my job faster and with excellency

Thank you to Christopher for the excellent service & communication. Christopher helped me get a rental car when I didn't book it in advance, texted me several times with updates & even got off a stubborn sap spot on my windshield. Christopher was friendly & helpful throughout. He will be my "go-to "guy from now on!

Juan Raymundo is a good service advisor

My service advisor Amilcar Was totally professional, expeditious and helped me with the purchase of 4 new tires. He was incredibly thorough and made my experience as easy and quick as possible. Truly up to Mercedes Benz high standards

Great service. Very professional and helpful.

Greeted respectfully and professionally. Everything ahead was explained clearly and the service was timely

Excellent service . Very good management. Humble and Compassionate managers. Good customer service experience and great team work. On time finishing ?

Leased a GLC 300 through Mercedes Benz of South Bay. Had been speaking with Ronelle, but when I arrived at the dealership, she was not available, so Aly helped me. He got me a great car, at a great price. Very happy with the car. Sandeep

I'd like to compliment one of your Service Advisors, Emily Solis, for the excellent service she provided me last week. Emily's professionalism quickly exceeded my expectations. I am higly pleased with the professional manner. You have definitely gained a new customer who will refer all of her friends to Emily and Mercedes-Benz of South Bay. Thank you!

Fast and efficient!!

Service was outstanding! Chris in service department was awesome! thank you so much!

Frank is great! When I arrived at the service center, he was already waiting to check me in. Very efficient and helpful. Also very knowledgeable. I strongly recommend him as ur service agent.

Visited the dealership not expecting too much as I had looked at previous Yelp reviews. Glad that I took a chance and visited the dealership. The receptionist was courteous and warm and luckily Hasan was available to assist me. He was knowledgeable, patient, sincere and not too pushy in his sales approach and I appreciated that! He followed up with me and a week later I was able to secure the car of dreams🤗

Great service! They have been taking care of my GLK since 2013 and now my GLE and always do an amazing job.

Easy peasy experience. Friendly booking staff, flexible service dates, easy check in and quick service.

Sonia Gonzalez needs to work on her interpersonal skills with customers. I understand she's busy, but that shouldn't impede her ability to listen and take the time to ensure that my service-related questions are answered. She had a bit of negative attitude and body language, and it was clear that she was done with me and moving on to her next customer. I felt incredibly rushed throughout the beginning and end of my interaction with her. She got up and left while I was still reviewing the service invoice and asking for clarification on certain line items about the multi point inspection results. Is that the kind of behavior Mercedes Benz expects from a service advisor? Being busy is NO excuse. She also told me it would be a 1 hour wait and it ended up being over 2 hours. Setting proper expectation levels is also an important part of dealing with customers.

Friendly staff and excellent service. Never disappointed.

The work done to my car was done in an effective and efficient manner.

Best car buying experience in my 50 years of buying. Salesmen mark and Alex professional knowledgeable and polite. Best part auto nations no hassle pricing.

It was incredible to engage with Service Rep Sonia Gonzales. She was very attentive and understanding of my concerns. It is noteworthy that Sonia intended to educate me while ensuring I understood what was required and what the manufacturer's limitations were. Thank you, Sonia.

Love service at South Bay. Nice and friendly. Feel my cars ll be good care.

Bought a used car in August and noticed some issues with the suspension and the throttle. Brought it in to be checked, left it there (got a loaner), and picked it up about two weeks later (parts had to be ordered from Germany). Communication was great at all times and the car drives so much better now. Great job all around.

Bought a used car in August and noticed some issues with the suspension and the throttle. Brought it in to be checked, left it there (got a loaner), and picked it up about two weeks later (parts had to be ordered from Germany). Communication was great at all times and the car drives so much better now. Great job all around. All under warranty.

Outstanding Premium Service all the way. All dealerships should take lessons from Mercedes Benz of South Bay. Go see Monika Travis today you won’t be disappointed.

When I first got my benz I gave them a good review but the following month I discovered that Mercedes Benz of south bay has a fraudulent way of getting there innocent customers pay for what they did not signed for. my case I signed 36months of lease on my negotiation worksheet but on the agreement they change it to 48months. This is fraud! Fraud ! Fraud!

Great service and customer care. Christopher was great in advising

Be sure to check your car over many times before leaving the service center. Found damage to the car and it was pulling teeth for them to do the right thing. Service director was unapologetic about it and it shouldn't have had to be a haggling process for them to make it right. Found 3 issues before I left with the car. Only acknowledged one. When I got home found another scratch that wasn't there before I dropped the car off. Too frustrating to work with the service advisor. I'm searching for an alternate route to resolve this damage. Edit: Called the number in the reply. It was just the general phone number that took me to the automated operator.

Service advisor Brad Parker provided me with excellent service. The dealership is clean and bright, and there are plenty of people around to help you.

Our Salesman Daniel was wonderful and we so appreciated his knowledge of the car as we test drove it. He didn’t make it feel like a shell and he took a great care of us. I would give him five stars. I’m only leaving 3 stars on this review because then when we got to finance it felt like a shell game and we are sales-tricked into $10,000 in warrantees! And we kept saying no to the warrantees but he talked us into them allegedly offering better deals… Be careful to make sure you ask what the final bottom line is of purchase tax title and warranties . This was not shown to us and it was late at night and we had been there for hours and all they kept showing us was the the monthly payment. Apparently a standard trick of the trade. Silly of us but it was smoke and mirrors and we kept saying no to the warrantees and he kept offering us allegedly better deals on the warranties - but really all he did was extend our payments to 72 months which brought down the monthly of course and tricked us into $10,000 in warranties. Again we didn’t notice this until we got home and looked at the paperwork a week later…we now need to get out of. So be careful make sure you ask to see the total breakdown before you sign!… and you look at the total final cost of the car. I still can’t believe that my partner and I did not do this it is not like us but again it felt like a bamboozling shell game late at night. So upsetting on what could’ve been a five-star experience.

Excellent service!

Over the past 3 months I have had the worst experience ever. My car was in an accident and my insurance company covered my financial claim to have repairs fixed at SouthBay Mercedes of Torrance, Ca. During the three months my car was in their possession I experienced the worst communication and attitude ever with their Service Center employee. Mercedes has always provided the highest level of customer service for any auto inquiry in the past.This particular employee would find all the reasons to say NO , before she would consider a yes. The Manager mirrored the same negative attitude, but thankfully the Director stepped in and made the situation right. I’m going to Long Beach next time, although I’m only a few minutes from Torrance.

My service was exceptional.. Mercedes Bens reminded me of my maintenance appointment, and my service agent, Pablo, immediately booked an early morning app within two days and on the day I requested which was very convenient. I was given a Mercedes loaner car and Pablo texted me in the afternoon to go pick it up. Everything was done professionally. Pablo is exceptional. He is the best Mercedes agent in all my years. He is friendly, professional, punctual and doesn’t waist time. Excellent service!

friendly competent service

Chris was really professional, helpful and very nice. It's always great to arrive at the South Bay Mercedes and have a nice welcome also by the people that are working outside ... Great place!

Great experience and very smooth process. Shoutout to Keith Cambra!

The salesman mark‘ Derambakhsh was very helpfull and professional. He took me for a test drive on GLA 250 and explain all the features and how to operate the vehicle. Overall, I was very happy with his service and I will highly recommend him to my friends

Found damage to the car when I picked it up from service center. They only acknowledged that one thing was their fault and they were pretty unapologetic about it. It was a real haggle to get them to make the situation right. I found further damage once I got home, but it's too frustrating to work with service advisor previously as they were unhelpful.

Jaclyn is amazing. She worked with me to get the best deal on my repairs.

good salesman,but bad back office work,I asked my sigend documents copy including receipt ,but now respond!you can not image you paid ,and without any receipt and singed documents,purchuse agreement.

I have been visiting this dealership for over 20 years for the service on my many MBZs. This I the FIRST time that I was very disappointed with the result of their work. I brought my vehicle in for a problem with an error message on the dashboard. My vehicle is a 2022 E450 with only 2,700 miles on it and 7 months of age. The error message is "TEMPORARILY UNAVAILABLE - CAMERA VIEW RESTRICTED". The car was left for 7+ days and the technicians said we needed a new camera lens in front which was installed. After picking up the vehicle, the same error message occurred within five miles of the dealership. Now I must deal with the same process of giving up my vehicle for another several days. Hopefully, the technicians will get it RIGHT this time.

I just bought a GLC300 at Mercedes Benz South Bay. Ronelle was amazing. Ask for her. She was delightful, helpful and professional. Everyone there was gracious and professional.

Aly and everyone else took great care to make our purchase a good experience.

The service rep was knowledgeable and his customer service was excellent.

Jay Simmons is the salesman I recommends!!! Him and their Finance manager Jake are incredible and able to assist in helping you get into your new Benz! Great customer service!!

came in for annual maintenance. easy drop off, lyft taken care of to/from home, easy pick up. didn't take that long.

I purchased a used vehicle from Mercedes Benz of South Bay Auto Nation and I could not believe how helpful and friendly they were. Help me throughout the entire process and the contacted me soon after to check if there was any concerns. First that ever happened.

Frank is as good as it gets. I’d trust him with my child if I had one. He addresses every issue that I’ve ever had with my car. Makes sure that my pre paid maintenance doesn’t go to waste. He’s reliable, easy to communicate with and sure does know the ins and out of Mercedes Benz cars. If you just bought a Mercedes and need to find a service manager, ask for Frank. You’ll thank me later.

My new GLB was experiencing some chirping and we mentioned this when we brought it in for an oil change. Frank P. was our advisor and said the techs didn’t hear it that day, but asked us to please bring it back so we could leave it overnight and they could investigate the issue further. frank was very committed to making us happy and they were able to find & fix the noise! Normally, mechanics just say, “yep, sorry, didn’t hear anything, nothing is wrong” and send you home. MB of SB was very committed to my satisfaction, so 5 stars, Frank!

My go-to for all my MBZ needs and issues. I’m always received by a friendly staff member, whether by appointment or drop-in. I book with my service advisor, Amilcar, who has been excellent every time: friendly, happy, interested in what I need, and works quickly to get me back in my car. I unknowingly left my wallet in my car for the whole day and when I came back to pick up my car, it was on the seat, untouched! Not all dealerships are as friendly or honest! Hope this convinces you why this one is special!!

Purchased my S550 8 years ago and have only taken my car to this Torrance dealer for all service. (My prior Mercedes was purchase from the same dealer and they did all service on that car also.) This time the car was there for over 48 hours with no communication from my service advisor. I called repeatedly and left messages for him to return my call because I needed my car for Friday night and the weekend. No response. I called and asked to speak with the Service Manager or the head of the dealership because I was unhappy and was told they were both in meetings but one would call me back. That never happened. Finally I was able to get through to my service advisor Brad Parker and he said "diagnostics" was what took so long and that my car was taken out of the queue while wating for the diagnostics to start. What?? I could have brought my car back for a later scheduled time and not waited 48+ hours. Finally $1300 later and at 5:30 p.m. I got my car in time to make my Friday night engagement. Also, I wanted the automatic high beams checked because they do not go off when cars are approaching. Brad said the dial was not turned to "Auto" and that was the easy fix for the problem. BUT now the dial is positioned correctly and the high beams do not go off as they once did when cars approach. Not worth it to me to go back for this problem and have the dealership keep my car again for 48+ hours. My confidence in this dealership's service department has certainly diminished. I guess the bottom line is that when you purchase a Mercedes you are buying a high performance prestige car but you are also expecting a higher level of service and professionalism for all after-purchase encounters. I am not happy with what happened this time.

Shopped 3 dealers in person. The salesman at South Bay was younger and knew how to operate the technology. Not the case at the other dealers (they needed help) showing the vehicle.

Ask for Jaclyn. She's the best!

Frank Perri and the South Bay Mercedes crew went above and beyond to take care of us. They suggested a couple extra fixes before my warranty expired which they did not have to do. Thanks Mercedes South Bay Team!!

Amicar always help always listen and tells me what’s wrong with the car he’s been my service provider for about 5 years now

Please thank the repair team on yet another world class visit !!!!....My service advisor Natalie is an expert on repairs and costs, with a calming sense that every issue will be taken car off for you. All in a 3 hour visit for all that work, meaning they are Fast too !!.......Thank you.

Jackie went beyond helping to solve a problem that Mercedes me was less than helpful.

Friendly, courtesy, and respectful

Amilcar was great , friendly , and made sure I had a great experience! Thank you !!

Excellent service, done on time from the first visit, thank you, Pablo for your excellent advice as usual

I didn?t feel very comfortable with my deal. Usually I have a satisfying feeling about the purchase this time I didn?t have that feeling?.

Absolutely perfect. My scheduled appointment was right on time. The loaner vehicle was waiting for me. My car was repaired the same day and returned clean looking like a new car. This is a fantastic dealership.

Our Sprinter service adviser Juan was excellent to work with.

Christopher met me in the service line at my scheduled time. He was kind and courteous and explained the service to be performed and the time needed for the service. I waited in the lounge and let me know when the car was almost ready. My car was ready and washed in the time he quoted. I will keep returning to Mercedes South Bay for service and I appreciate this advisor's amazing service. I should also mention a follow up text was sent with a video of my vehicle being serviced with narration by the mechanic servicing the vehicle. This was also amazing and appreciated.

Our service advisor, Sonia, is among the best. Super knowledgeable, professional and customer friendly.

DO NOT GO THERE! Service dept. is a total mess. CS is a nightmare. Regretting getting my car from there.

Very easy to work with and want to earn your business

Excellent

I had a great experience at MB of South Bay. My sale’s rep Hasan was a pleasure to work with, highly recommend.

Had to get the side small window replaced and they did it the same day. My service advisor for this was Pablo. He did great and kept me updated on the car status.

Clean, professional staff. Felt comfortable & safe. My agent was very professional & pleasant well dressed & friendly. GLC was serviced in a appropriate time frame and courtesy vehicle offered & satisfied with exvhange.

Great staff and awesome service!

Great customer service. Easy to make appointment online. Jacqlyn was my service advisor. She took the time to listen to all on my concerns and quickly got them all resolved. A plus!

Frank Perry is outstanding

Mercedes South Bay was super helpful and solved my car problems really fast.

The full experience from beginning to end was great. Aly was very professional, informative and lost especially very patient.

Used car department play games and their finance department is worse!!! A gang of sharks looking for pray. I bought a pre-owned vehicle just recently and when the first monthly payment slip came in, it was almost $50 more monthly, than agreed on. I called the dealer for a week about the matter and finally 2 weeks later the finance director Guillermo contact me saying that what I signed is exactly that amount. I explained to him that I have signed papers showing a different amount in front of me. He said he would contact me back, but then Jeromy Leon contacts me, which is the scum finance person I sat with to sign the finance papers, saying he didn’t understand what happen. He also said that the difference was because of the overall length/term of the loan, that it was only about $30 bucks off, and that I would pay the car off quicker on these terms. I responded, this loan is not what I agreed too, the dollar amount difference was never agreed or accepted by me and that I wasn’t looking for financial advice. Their solution to resolve this, was running my credit again. I assume a refinance, which first off I don’t trust you with my credit anymore, I can always do this on my own, but more importantly it will affect my credit. What scam are you trying to run here? I have signed paper work saying one thing but your system says another?? Since they haven’t offered a real solution and I’ve waited weeks, I had to hire an attorney to represent me. We’ll see what a judge has to say about it all and go after their licenses for defrauding customers! Oh and please don’t respond with your false “Please call our General Manager at (310) 513-5300 for ways we can work towards resolving these issues” you guys don’t care to resolve anything.

Nasty service!

I love Mercedes-Benz of South Bay, they take care of you & treat you like family. I’m always satisfied by them. My service advisor Emily is always a pleasure she takes care of any issues or concerns I may have.

Customer loyalty is huge here. I was told that during my first purchase. Mina, Mar, and Memo worked very hard together to help make a deal tailored to my needs. Worked above and beyond to make everyone happy.

Everyone at this location is great! This is my second Mercedes from this dealer. Sonia in service was awesome! She helped me get my recalls done in a timely manner, communicated with me on text and got me a loaner so I could get to/from work! Also, I really like the video they text from the mechanic of my car showing me everything and recommendations. Classy touch Mercedes! Cheers

Excellent service.

Service advisor was fantastic once I was connected with her. Unfortunately it took many emails, text messages and phone calls to get in touch with anyone who could give me an estimate before I brought my car in. Once it was ready, the checkout process with the service advisor was very smooth, then they made me wait over half an hour while they "washed and dried" my car, knowing I was in a hurry, and it was RAINING (so drying it made no sense). They tried, but missed the mark completely.

Took my w204 in for an airbag recall and came back to my car not starting. Natalie said they would charge me $300 just to diagnose the issue. Just poor professionalism, it was my first time at this dealership so it did not leave a great impression.

Mina found the car I wanted and got me a great deal! What I thought was impossible Mina made it possible and exceeded my expectations. He was attentive, organized, and transparent. The dealership atmosphere makes you feel right at home. I met other MBZ owners who are repeat customers I can see why. I highly recommend MBZ of South Bay

I came in for an airbag recall on my w204 and came back to my car not working. Natalie did not help me out at all and was just blaming the issue on me. They were charging a $300 diagnostic fee so instead I got my car towed to my mechanic where we found an ignition issue. How do you replace an airbag and then cause an ignition issue to the car when it was working perfectly fine when I brought it in? Just low class professionalism displayed by natalie, I was not offered anything in compensation but instead was blamed for the issue on my car.

I appreciate the thoroughness of Mercedes SouthBay. When bringing my car in for regular maintenance, they found there were two recalls that also needed to be dealt with. One needed the parts to be ordered so they had my car a couple days extra but it was not a problem as they provided a loaner car. I've been taking my cars to this dealership for many years and have always had a good experience.

Jacqlyn Mohl -service advisor was very helpful, professional and kind . I would recommend my friend now go to the Torrance for services their Mercedeses .

I always leave South Bay Mercedes-Benz feeling like a VIP! The service is extraordinary, and they have found a loyal customer in me because they always go over and above my expectations. Nothing can stop me from returning whenever I need repairs or service. I look forward to seeing my service manager and the rest of the staff. So helpful with answering questions and concerns I may have. I appreciate them so much!

When going on road trip it's nice to know your car has been given some kind of inspection, tires, brakes etc.

Had to reschedule my service appointment from 1/27/23 to 1/28/23. Due to my wife needed a loaner car. They asked my wife if she wanted to wait?! It would be at least or around “3” hours for a Oil & point inspection. By doing so the lady told me that next appointment date was not until mid April?! I then had her transfer me to a service manager April (very kind) in which there was no problem whatsoever on rescheduling!! “3” month wait for a B1 Oil service & inspection?? Really “NOT ACCEPTABLE”!!

The service advisor was very helpful in resolving the problem of my vehicle . It was a pleasure working with someone who is knowledgeable.

Very good experience, except I had to go back the next day for a reset of the service repair reminder

Great job. Fast service. And the staff are helpful

April Stewart-Cortez is the rudest manager at this establishment. Very disappointed because the sales staff is excellent. True when people say bad apple spoils the bunch.

Staff was very attentive, respectful and patient.

I just had a service and a couple of minor repairs done and the results and service are great.

Excellent job keep up the great work

Had received a notification from my service advisor regarding a recall from the factory. Went and spoke with her and she inspected the vehicle for the recall. Quickly determined the issue and advised me of next steps all in under 15 minutes. As always dealership took excellent care of my needs.

I went in to the dealership to replace an expiring lease to a new car with a new lease. As soon as I arrived, Michael Amos was extremely friendly and helpful. He went above and beyond to make sure that I leave the night with my selected car! Also, Mar Castro was incredibly friendly as my finance advisor. I had a great experience at the dealership and will be returning there for another brand new car when my lease is up.

My advisor Natalie was great! She kept me updated with everything my car needed. Made sure I had a loaner car to get me around meanwhile. I will definitely request her for next time I take my car to get serviced.

ml350 purchased in march 2022, 10 months later diagnosis, internal oil leakage. they won't cover repair. only driven less than 2400 miles. beware buying a vehicle from SBM on pacific coast hwy, torrance. january 2023.

Easy to book a service appointment. The service manager was there to greet me. The nature of the service was well explained. The car was ready on time and washed before I picked it up. Great service as usual.

Good Job. Adviser explained repairs required well. Quotes for repairs were high.

Got great customer service from Emily. Thanks Emily!

Soon as I walked in the building I was greeted by a young man and he asked have you been helped and I said no he said let me help you whatever it takes I will take care of it for you I said Ok I know every time I come here they are so friendly and nice and always offer me coffee and snacks I love owning a Mercedes Benz

Service advisor Sonia was kind and professional!!

Fast, they pay attention to all my complaints. All service people are awesome.

David, Ray and Alfred all have been great in finding the car I need and answering any questions.

We had a terrible experience here. The salesman was unfriendly and seemed put out to show us cars. When we found one we wanted to see he left to get the keys and never returned. We won't be back.

Attended to quickly even though I was there before my appointment time. Nice attendants and service representatives.

Scheduled a service for my fiancé’s vehicle and was asked if we would wait at the dealership for the vehicle. We decided we would. When we arrived there, our service advisor was not there and then we were told the vehicle wouldn’t be ready until the following day due to the time of the appointment and many vehicles. If the late appointment was not going to have the vehicle ready the same day, the advisor should have communicated this prior to the date. Luckily, Cliff helped us and got us an Uber back home.

This was a great experience and Jacqlyn Mohl was amazing. She was very attentive and helpful.

I arrived in time for my appointment. MBSB was ready to accept my vehicle as scheduled.

When I arrived I was waiting the rep. in the car 10min. Finally, she showed up and didn't say anything about my waiting. Whenever I visited the Southbay svc center, no one takes care of customer. They're all in the building and I have to figure it out. The other svc center I visited in LA, the cars come in svc center, the reps. approached ask why I come. They take care of customer.

I love Mercedes-Benz of South Bay. I have purchased several Mercedes from them. This is the only place that I shop for my Mercedes. I love the customer service that they provide and the warm and welcoming feel that you receive.

Easy to get into the store and the people work are very kind to get approach of any question

My husband recently purchase an EQS and worked closely with Monika Travis. She was excellent at pursuing the right car to meet his requirements. She was very diligent throughout the process and it was a very professional and smooth transaction. Loving the car.

Rick from Sales was very helpful and knowledgeable. Even though I bought a used BMW and not a Mercedes, they treated me just the same as if I was buying a Mercedes. They made sure the car was ready (maintenance and detailed) before I could purchase it. Rick kept me in the loop every step of the way. Thank you for your help.

Jacqlyn is a great service associate!

I do not normally leave reviews especially when it is not good, but I had a really bad experience when I bought a car at this dealership. They have the WORST customer service and staffs are NOT friendly! I want to warn other people. 1. They tried to screw me over with the higher rate (6.59%- dealer rate) when I had over 780 credit score saying it was the best rate they could offer and that I would need to get a refinance on my car after the first payment to get a lower rate. (I went to BofA directly and got 4.69%- when I told them I would get the loan directly from them, they then offered me 4.59%) Not only that, They lied about sending a rate quote to 3 major banks to get me the best rate. But my credit report only showed 1 credit inquiry from Wells fargo which meant they only sent it to one major bank. 2. They tried to rip me off with an additional financing charges. ** You need to look at the contract very carefully. Ask them to print out the documents and go over every items. They will put wrong numbers and misc. charges that you can simply miss if you don’t look carefully. And this is review re: SERVICE DEPT My car was having some issues 2 months after I bought the car. so I took it to the service dept and was scheduled to pick it up a week after. I was supposed to pick up my car at 8:40 in the morning. Got there 10mins early and by the time I picked up my car and left the dealer was 12:30pm. I got no sincere apology from anyone when I complained about the waiting time. No one explained to me what was done, my car was just left outside on the parking area. My whole experience with this dealer has been so TERRIBLE AND AWFUL. I DO NOT RECOMMEND THIS DEALER TO ANYONE!

Great services. Natalie was very professional and helpful. Thank you

My service advisor Emily Solis made my experience palatable. She always gave me updates on my vehicle. Emily is the only person that makes me want to return.

I do not normally leave reviews especially when it is not good, but I had a really bad experience when I bought a car at this dealership. They have the WORST customer service and staffs are NOT friendly! I want to warn other people. 1. They tried to screw me over with the higher rate (6.59%- dealer rate) when I had over 780 credit score saying it was the best rate they could offer and that I would need to get a refinance on my car after the first payment to get a lower rate. (I went to BofA directly and got 4.69%- when I told them I would get the loan directly from them, they then offered me 4.59%) Not only that, They lied about sending a rate quote to 3 major banks to get me the best rate. But my credit report only showed 1 credit inquiry from Wells fargo which meant they only sent it to one major bank. 2. They tried to rip me off with an additional financing charges. ** You need to look at the contract very carefully. Ask them to print out the documents and go over every items. They will put wrong numbers and misc. charges that you can simply miss if you don’t look carefully. And this is review re: SERVICE DEPT My car was having some issues 2 months after I bought the car. so I took it to the service dept and was scheduled to pick it up a week after. I was supposed to pick up my car at 8:40 in the morning. Got there 10mins early and by the time I picked up my car and left the dealer was 12:30pm. I got no sincere apology from anyone when I complained about the waiting time. No one explained to me what was done, my car was just left outside on the parking area. My whole experience with this dealer has been so TERRIBLE AND AWFUL. I DO NOT RECOMMEND THIS DEALER TO ANYONE!

I was told the process would take 2 hours...it took 4 1/2 they wanted to certify my car but it took 3 hours and I never received an offer....a ballpark that it was going to be $5k and I certainly wasn't going to accept that

I do not normally leave reviews especially when it is not good, but I had a really bad experience when I bought a car at this dealership. They have the WORST customer service and staffs are NOT friendly! I want to warn other people. 1. They tried to screw me over with the higher rate (6.59%- dealer rate) when I had over 780 credit score saying it was the best rate they could offer and that I would need to get a refinance on my car after the first payment to get a lower rate. (I went to BofA directly and got 4.69%- when I told them I would get the loan directly from them, they then offered me 4.59%) Not only that, They lied about sending a rate quote to 3 major banks to get me the best rate. But my credit report only showed 1 credit inquiry from Wells fargo which meant they only sent it to one major bank. 2. They tried to rip me off with an additional financing charges. ** You need to look at the contract very carefully. Ask them to print out the documents and go over every items. They will put wrong numbers and misc. charges that you can simply miss if you don?t look carefully. And this is review re: SERVICE DEPT My car was having some issues 2 months after I bought the car. so I took it to the service dept and was scheduled to pick it up a week after. I was supposed to pick up my car at 8:40 in the morning. Got there 10mins early and by the time I picked up my car and left the dealer was 12:30pm. I got no sincere apology from anyone when I complained about the waiting time. No one explained to me what was done, my car was just left outside on the parking area. My whole experience with this dealer has been so TERRIBLE AND AWFUL. I DO NOT RECOMMEND THIS DEALER TO ANYONE!

My appointment was apparently not in the system . I had to show my email confirmation. I was asked to come back at 2 when my appointment was at 12:40 Thanks to Emily my service advisor for doing a goid job always otherwise, I would have not returned to this dealer .

Wife car getting service

Service tech was very professional and friendly and helpful.

April was very diligent, patient and professional in addressing the repair needs for my vehicle. Also, the person that schedule the appointment over the telephone was professional and provide excellent service. Excellent customer service by both staff members from beginning to end.

Customer Service great from start to finish. My service tech is very knowledgeable and knows what I expect when I come in for service on mycars

Needed immediate service. Juan took care of my car and sent me home via Lyft. My car was ready for pickup before closing!

Great service

Ashley was excellent when it came to explaining everything & ensuring we were comfortable with our purchase. Thank you Ashley!

Excelente service and a excellent and professional courteous agent, yes I recommend Mercedes Benz automobiles.

The best service i have ever received at any dealership. Everyone was transparent and very helpful. Even though they were busy, I didn’t have to wait long either. Im a Mercedes Benz of South Bay customer for life!

Extremely friendly and professional staff

My car was due for scheduled maintenance. Service was easy and hassle free - I was able to get a loaner car for the two days they kept my car. Communication was good. They even vacuumed my car before returning to me - and my car was full of sand and dog hair so that was really appreciated

To begin, my car has been in at this dealer for a sunroof/sunscreen repair a total of 4 different times within 6 months. Each time I have gotten the car back, I was assured that the issue had been resolved, but in each instance, I found myself back at the dealership because the “repair” had failed. Every time I have gone to the dealership to either drop off or pick up the car, it has taken a minimum of 2 hours of my day. If my issue had been properly resolved on the first visit, this time would have been nothing in the grand scheme of things. However, the lack of a successful resolution of my issue has resulted in a significant amount of inconvenience to my personal time (currently up to 8 hours and counting). Beyond that, each time my car was returned to me there was debris from the repair all over my interior, tools left on the front seats, and filthy smudges on multiple interior windows. On the final return, I even found a cigarette lighter on my passenger seat. To add insult to injury, when I came to pick up the car after the FOURTH sunroof repair, I (not the dealer rep) found a deep scratch on the driver’s side door that had to be fixed before I could take the car home. At this point, my car has been torn apart so many times that I am extremely worried about excessive wear on the components that needed to be gone through in order to fix my roof. And even more so, I am scared to use my sunroof for fear that it will fail again. After how many times “repairs” have been performed, I really shouldn't have to feel that way, but I do. My service writer was always very helpful and apologetic and did her best to keep me updated on the progress or lack thereof, but that good customer service does not make up for the overall bad experience I have had each time I have visited this dealer.

Extremely friendly and professional staff

service is okay and wait time is within what was promised

It was the most smooth car buying experience. Mercedes was a great salesperson who took care of us.

Took me vehicle in for its scheduled service and the service was excellent. I also asked for some additional items to checkout which were performed per my request. Couldn't be happier!

It was the most smooth car buying experience. Mercedes was a great salesperson who took care of us.

I have impossible expectations for dealers to meet when buying a car, because, unfortunately, I worked in this business. After selling only a couple hundred cars, I got out of the car sales gig, but the stench was hard to wash off. Now I'm very sensitive to even the slightest whiff of shady business practices, and I find any interaction that's less than transparent, honest, and straightforward to be so aversive, I have a really hard time finding someone I will work with. That is until I ran into Hasan at South Bay Benz. Hasan was accommodating, easy to work with, up front, and transparent throughout the entire process. He anticipated my concerns, offered creative solutions, and never once set off my shady sales radar. He made the deal happen and facilitated the entire transaction from my internet inquiry to delivery. In finance, Mar was just as delightful to work with. Again, she also offered only options and products that might confer some benefit to me, and her suggestions were tailored to my unique situation and the type of car I was buying. She also suggested creative solutions to my concerns and earned my trust quickly (this is not easy). Jason (sales manager) was also nothing short of professional and easy to communicate with, and Mike was kind enough to help with delivery the next day. Both are assets to the business. In the end, I drove a total of 11 hours over 2 days get the car my wife wanted. I'm delighted that Hasan, Mar, Jason, and Mike made the transaction pleasurable and worth the drive. (l can't believe I would call any car deal "pleasurable," but good people are good people, even if you find them in car dealership).

Pablo was great inorder to take care of my car for first service. But I feel costing is too high being it is MB. If you can work on pricing part that would be great.

Dealer told me I could transfer financing to another bank within 7 days to get better rate. After buying car, dealer finance mgr won’t allow the transfer. Mgr says she was never told there would be transfer.

Jaqlyn the service advisor is top notch and friendly and very helpful for all our Mercedes Benz needs for our 2 Mercedes vehicles!!!! I will not go anywhere else! Very satisfying to deal with her, Jaqlyn mohl is the BEST!!!!!

I had an appointment for an oil change and was told it could take more than a day as the parts were not there even though I had the appointment which they had time to get parts, the service advisor said they don't get parts until the vehicle is there. I was told I would receive a call once the parts arrived so I could take my vehicle back and I never received a phone call. I had to pay for another place to do it even though I have prepaid oil changes with AutoNation. I informed a service manager a couple weeks later as I still hadn't received a call and was told to make future appointments with her which I did for the next oil change. I went in on my appointment day and was told it would be a few hours even though I had an appointment. I was told an appointment was just to drop the vehicle off not for the service. I received a call 6 hours later to pick up my vehicle. 6 hours for an oil change is unacceptable even if there are 6 vehicles ahead of me (which is what I was told). Once I received my vehicle, the paperwork said that oil maintenance light was reset but it wasn't as I had to reset it myself.

Being my first experience purchasing a vehicle through a larger dealership, I can confirm that the experience was better than I could have imagined. The staff were kind and helpful. I am very happy with my new car. Emily and Mar were attentive and walked me through everything carefully and went above and beyond to make the experience easy and relaxing. 10/10 would recommend.

Best Mercedes ever! Julian was great he was very genuine and took the time to learn what I really wanted. Very satisfied with the service I highly recommend him!!

Great service with Juan. Ill definitely be coming back here in the future for my sprinter vans. Thank you, Juan!

Bad, unprofessional experience. Many issues with our purchase. Good car but had an issue that said there was no problems. Moreover, purchased the cat on 12-9 and as of today 1-4-23 the dmv paperwork has not been submitted and we are driving with an expired registration because of this. Having difficulty getting a call back. Appears to be one of those…got your money…good luck. Not professional— Mike and Jeannette.

Every time we come in with a problem or when service is needed on our car, Amilcar is so kind and attentive to us. He is always so welcoming to all of our questions and patient when I need to translate in korean to my family which I am beyond thankful for. We only have one car so its a must we are given a loaner car and Amilcar goes above and beyond to make sure we are taken care of. Thank you so much for always being so helpful and kind every single visit!

Every time we come in with a problem or when service is needed on our car, Amilcar is so kind and attentive to us. He is always so welcoming to all of our questions and patient when I need to translate in korean to my family which I am beyond thankful for. We only have one car so its a must we are given a loaner car and Amilcar goes above and beyond to make sure we are taken care of. Thank you so much for always being so helpful and kind every single visit!

I describe my experience with Southbay, Mercedes Benz, exceptional, great customer service all the way from management, sales staff .

The whole process took almost 4 hours. A little long would you not say also. However, everybody was extremely pleasant and polite and courteous and professional, but 4 hours is still too long………. Update………………Since the GM reached out to my post and left a phone number to call, I tried to contact him 2 days in a row and left messages and was told he would call me back within a few hours but unfortunately he never did.

My sales man James was awesome, straight forward and great to work with as well as Allam in the finance department, I will being going back to purchase another vehicle with them in the future. Highly recommended!

I had an appointment for an oil change and was told it could take more than a day as the parts were not there even though I had the appointment which they had time to get parts, the service advisor said they don't get parts until the vehicle is there. I was told I would receive a call once the parts arrived so I could take my vehicle back and I never received a phone call. I had to pay for another place to do it even though I have prepaid oil changes with AutoNation. I informed a service manager a couple weeks later as I still hadn't received a call and was told to make future appointments with her which I did for the next oil change. I went in on my appointment day and was told it would be a few hours even though I had an appointment. I was told an appointment was just to drop the vehicle off not for the service. I received a call 6 hours later to pick up my vehicle. 6 hours for an oil change is unacceptable even if there are 6 vehicles ahead of me (which is what I was told). Once I received my vehicle, the paperwork said that oil maintenance light was reset but it wasn't as I had to reset it myself.

The service experience was easy and I was able to schedule a flexible pickup time as my car was being serviced while on vacation. Great experience!

Excellent

Excellent, Frank Perry was on top of my problem. He acted quickly and even replied - at length - to my text inquiry.

Tires cam back deflated when it was supposedly checked. The car was dirty inside and out. I hope they did do all the service. I’m going to check at a local garage and see if they did do it. For $1000, these guys are not the ones to go to.

My service advisor was great, but did not get great feedback on when vehicle would be ready. I can appreciate it was New Year’s Eve, but her team all left at closing time and there was an over 2 hour delay to quoted pick up time.

Monica made the transaction very easy as well as the finance department. We are extremely pleased with our new GLB250. Would come back to Thai dealer in the future. Thank you for making this purchase so easy for my wife and I.

Thanks for the fantastic service! Aly and the team are very professional and made it happen! Excellent place I recommend with 5 stars🥂

As a first time owner of a certified perpendicular 300 GLC, I did feel as if my questions regarding a B1 service after fewer than 6,000 miles were driven on a newly certified MB. I received a phone call from from MB to inquire about my level of satisfaction with the service appointment. When I voiced concern about the experience, I was told I would receive a follow up call from a service manager. It?s now been 72 hours since that call, and no one has contacted me.

Amilcar did an awesome job and everyone I encountered was very friendly. Will definitely comeback for anything my car needs.

I was amazed by how polite and nice everyone was. Definitely went the extra mile to make sure we were treated right.

Jacqlyn Mohl is a pleasure to work with and my go to service advisor. Knowledgeable, professional, and top notch communication.

My experience was nothing short of fantastic! Everyone was very professional, timely and made the car buying experience painless! I will definitely look to Southbay for my next vehicle purchase!!!!

Went in Mercedes of South Bay to have my service done. Check-in and drop off was quick and easy. Amilcar was very helpful and informative. They even sent me a video showing my car up on the rack being worked on… loved this special touch. Car was ready earlier than expected and I was promptly notified. Overall Wonderful experience.

Natalie Duncan did a professional job, was friendly and kept me up to date on the progress of my car.

Emily was great and communications were prompt as was the service

I was amazed by how polite and nice everyone was. Definitely went the extra mile to make sure we were treated right.

I love doing business with Mercedes Benz of South Bay! Especially David Guerra, he?s been great at helping me lease cars , and he just helped me with the buyout of my lease!

Mercedes Benz of South-bay is my favorite and most trusted place to take my car for maintenance/service. I don’t trust my car with anyone but them! I just recently had my vehicle serviced here and their service department is amazing! Emily was my service advisor and she is one of the best you can have to help you with whatever needs your cars has. Emily is beyond terrific she is very pleasant to deal with and makes the process of booking seamless. She is very knowledgeable about the timing and service your car needs and she is was very helpful and will answer all concerns you may have,she was also very thorough with keeping me updated on the status of my car throughout the duration of the time it was there! She made me feel my car was in good care and took the time to follow up with me. I must say Mercedes Benz of South-bay is one of the best service departments in Southern California and I will always be committed to them because of their customer service and convenience. They manage to make me very happy to take good care of my car. I love Southbay Mercedes Benz, thanks again so much!

Frank Perry always provides the best service!

i had an service appointment scheduled at south bay location for first time. Amilcar Mejia helped me with this and got my car ready in very timely manner, and he was helpful with explaining thoroughly that needs to done. will definitely come back for next appointment.

Southbay Mercedes should be the only store you buy your next car from. Jake and Ryad are both great guys, very professional and easy to deal with.

My Mercedes was towed in for a failed ignition switch, ABS and tire pressure sensor. The car sat for a week and they didn't offer a loaner. They determined the problem was the ignition switch and it took a week to get the part. They tested the car and determined another part was needed to resolve the problem. Their method to is keep changing parts until the car function and are NOT ABLE TO DIAGNOSE the problem. The access panels were not replaced along with other parts not reattached. The Tire Pressure is not working and now sunroof is not working properly.

Work done in time

I needed to have some work done on my car and I was so grateful that was brought to my attention that one of the items was on my warranty, and I really appreciate my service advisor, Frank Perry for bringing that to my attention and also appreciate the courteous service.

Chris Zielyk was extremely helpful; I took my car for loosing air from rear tire. Within 1.5 hours I had my car back with changed tire and ready to go. I appreciate the effort and supervision of Chris in getting the job done so fast on a Saturday and I was able to get to my appointment.

Cliff is the best advisor. He is cool

They are not professionals, sellers are very dumb to speak and serve the client

Updated 12/26 Went in today after April the service manager told me they wanted to fix the issue, she told me I wouldn’t have to wait long and it’d be done by the end of the day. Came in and was told they “don’t know when it’ll be ready” Brad helped and tried to get April to meet with me in person but she was unresponsive. This branch is full of irresponsible adults who don’t know how to have integrity and don’t keep their words on situations that need servicing. Not wasting my time here anymore. I had an appointment with Sonia 12/8 to get my car serviced, had no issue getting in as it was at 7am. The same day I was told that it would need a few more things but would be ready by 12/9. 12/9 comes and I go to return the rental (from Midway)that I had to request (they didn’t offer it at all). They tell me it will be ready Monday afternoon 12/12. Monday turns into Tuesday which turns into Thursday. I got another rental from the dealership themselves for this time, the car was extremely dirty, clearly not cleaned out from the previous drivers and stains /spills all over. 12/15 I FINALLY get to pick up my car, I won’t complain about price because it’s expected taking it to the dealership however, I paid for an alignment, oil change, full service check including lights and fuses. Alignment was not done correctly, oil change was average, lights that burned out were not fixed, they left a dirty rag in the car when I picked up too. The whole time Sonia did not answer any of my phone calls for updates and instead I had to go over to be told when my car would be finished (which was never accurate). I emailed her about the alignment the day after pick up and still no response, any response from her was two days after the initial text. I do not recommend going here if you have something more than an oil change especially servicing with Sonia. Take your money elsewhere, I’ll be going to the one in Long Beach from now on.

i love Mercades-Benz South Bay they give the best service and they leave my car spotless, i love them !

I scheduled a tire replacement at Mercedes-Benz of South Bay. The tires were somehow unavailable due to logistics. Service manager Frank tries his best to minimize the inconvenience. Will definitely come back to him.

Been having my car serviced here for years. Sonia is definitely the BEST! She’s always attentive and helpful.

I leased my vehicle from SouthBay so naturally I have it serviced there. The service is great, easy and dependable. The attendees are helpful and I enjoy working with my service advisor Jacqueline.

Amlicar service advisor knowledgeable and best, he is pro and knows what he is doing,

Customer service is always good. However, the loaner car experience was horrible. MB didn’t have any vehicles available so had to use Midway. Noticed inside was a little dirty but I was only going to have it for about 4 hrs. Went to the store & as I was putting my packages in the car I was able to see all of the filth. Trash, food & dog hair everywhere. I immediately returned the car & a replacement was given. However, there is no way that vehicle should have been given to anyone. Worst loaner vehicle service since being a MB customer from 2019.

Great experience

Stop with the terrible washes. They actually make the car look worse!

I gave it a 4 star because it took longer for them to actually check my car. I understand that it’s due to the lack of staff. However, my contact, Sonia, took care of all my questions timely and professionally. In the end I was happy to get my car back.

Jacqlyn my service advisor was very knowledgeable, professional & understanding of my needs. Highly recommended

Good service!

Loved the time spent and the attention to detail. I knew what I wanted- in a general- and walked away happy with a (new to me) MB SUV. Duvier was great.

All the services and courses were satisfactory Thank you for helping me with language communication and kindness, especially because there is a Korean

My ML350 was brought to South Bay Mercedes on 9/2/2022 as a result of an attempted theft of my catalytic converters. The local police department helped me to facilitate a flatbed tow given there was much debris found under my vehicle and it was unclear as to what damage was done to the undercarriage. The car was delivered to South Bay Mercedes for repairs. My vehicle was inspected nearly a week after it was delivered. The mechanic created an estimate for repairs and stated that I was lucky that the catalytic converters were not stolen. The exhaust system was damaged in the attempted theft. Approximately $1,400 was estimated for the repair. My insurance adjuster inspected the vehicle within days, met with their mechanic, took pictures, and authorized the repairs as recommended by their service department. I was advised parts needed to be ordered and I would be notified when they arrive, however they would be keeping my car because it was undriveable. The service representative assigned did not keep me apprised of the status, therefore I would follow-up with them every few weeks for an update. Nearly a month had gone by, and I was advised by their service manager that there were issues obtaining the parts because of the supply chain on going dilemma. There was an ETA for the parts noted for ?10/25?. After this date I follow-up with service for an update on the parts and repairs. This carried on for another few weeks. When I finally reached a person, I was advised the parts were still not received, and they did not have a new ETA. I again attempted follow-up with the service manager who did not return my calls. I reached out to the general manager on or about 11/22 and was advised that I could follow-up with him anytime should I not receive communication from his staff. The next day I received a call from the service manager who said that the parts had still not been received but would keep me advised. I asked if they could do a temporary repair, so that I could have use of my vehicle and he stated that he would investigate this option and get back to me. On 11/28, I called the service manager several times and finally reached him. He stated that he looked under my vehicle with a mirror and did not see any damage and there was nothing wrong with my vehicle, I could come pick it up. I though surely that this amateur inspection was inaccurate, given I was advised by the tow truck driver that he could see the damages, and pictures showed the damages taken the day of the incident, their mechanic diagnosed the problems that needed repair, and he also inspected the vehicle with my insurance adjuster, and I was awaiting parts for 3 months. But now, 11/28, my vehicle has no damages? I had my vehicle removed from this facility and had the damages addressed elsewhere. I cannot begin to express my dissatisfaction with the way this entire incident was handled. I reached out to the general manager once more and he has not returned my calls. As a result of this incident, I do not recommend this dealership for service: 1. They did not perform adequate customer service for updates or even return calls. 2. They self-claim to have misdiagnosed the damage to my vehicle and apparently advised of a $1,400 repair that did not need to be performed. 3.They kept my vehicle for 3 months for no reason creating a loss of its use. 4. The dealership has no apology made, nor concern for what they have done. I did not feel that my vehicle was in the car of a Mercedes dealership, rather a mickey mouse operation. Being a Mercedes family all my life, I was blown away by the lack of regard, professionalism, and courtesy I received. I have been in the market for a newer model, but I can assure you as a result of this incident, it will not be purchased at South Bay Mercedes.

This was a scheduled maintenance visit. Obtaining the appointment was easy and the service was completed earlier than planned. Christopher answered all of my questions and is very professional.

I don't know how they did it, but they did it! I got the car I wanted, with the options I wanted, in the color I wanted for the monthly payment I wanted...All of the credit goes to my amazing sales rep, Duvier Vasquez! I thought we were too far apart on price but Duvier kept working on my behalf until the management team gave me a very good price for my trade and knocked off whatever they could on the price of my new car. I had a VW Atlas. Now, I have a 2023 GLE 350 and I couldn't be happier! Thank you!!!

My ML350 was brought to South Bay Mercedes on 9/2/2022 as a result of an attempted theft of my catalytic converters. The local police department helped me to facilitate a flatbed tow given there was much debris found under my vehicle and it was unclear as to what damage was done to the undercarriage. The car was delivered to South Bay Mercedes for repairs. My vehicle was inspected nearly a week after it was delivered. The mechanic created an estimate for repairs and stated that I was lucky that the catalytic converters were not stolen. The exhaust system was damaged in the attempted theft. Approximately $1,400 was estimated for the repair. My insurance adjuster inspected the vehicle within days, met with their mechanic, took pictures, and authorized the repairs as recommended by their service department. I was advised parts needed to be ordered and I would be notified when they arrive, however they would be keeping my car because it was undriveable. The service representative assigned did not keep me apprised of the status, therefore I would follow-up with them every few weeks for an update. Nearly a month had gone by, and I was advised by their service manager that there were issues obtaining the parts because of the supply chain on going dilemma. There was an ETA for the parts noted for “10/25”. After this date I follow-up with service for an update on the parts and repairs. This carried on for another few weeks. When I finally reached a person, I was advised the parts were still not received, and they did not have a new ETA. I again attempted follow-up with the service manager who did not return my calls. I reached out to the general manager on or about 11/22 and was advised that I could follow-up with him anytime should I not receive communication from his staff. The next day I received a call from the service manager who said that the parts had still not been received but would keep me advised. I asked if they could do a temporary repair, so that I could have use of my vehicle and he stated that he would investigate this option and get back to me. On 11/28, I called the service manager several times and finally reached him. He stated that he looked under my vehicle with a mirror and did not see any damage and there was nothing wrong with my vehicle, I could come pick it up. I though surely that this amateur inspection was inaccurate, given I was advised by the tow truck driver that he could see the damages, and pictures showed the damages taken the day of the incident, their mechanic diagnosed the problems that needed repair, and he also inspected the vehicle with my insurance adjuster, and I was awaiting parts for 3 months. But now, 11/28, my vehicle has no damages? I had my vehicle removed from this facility and had the damages addressed elsewhere. I cannot begin to express my dissatisfaction with the way this entire incident was handled. I reached out to the general manager once more and he has not returned my calls. As a result of this incident, I do not recommend this dealership for service: 1. They did not perform adequate customer service for updates or even return calls. 2. They self-claim to have misdiagnosed the damage to my vehicle and apparently advised of a $1,400 repair that did not need to be performed. 3.They kept my vehicle for 3 months for no reason creating a loss of its use. 4. The dealership has no apology made, nor concern for what they have done. I did not feel that my vehicle was in the care of a Mercedes dealership, rather a mickey mouse operation. Being a Mercedes family all my life, I was blown away by the lack of regard, professionalism, and courtesy I received. I have been in the market for a newer model, but I can assure you as a result of this incident, it will not be purchased at South Bay Mercedes.

Our experience was wonderful and our service advisor Emily was great! Emily kept us up to date on our designated services and was there to answer all our questions.

I don't know how they did it, but they did it! I got the car I wanted, with the options I wanted, in the color I wanted for the monthly payment I wanted...All of the credit goes to my amazing sales rep, Duvier Vasquez! I thought we were too far apart on price but Duvier kept working on my behalf until the management team gave me a very good price for my trade and knocked off whatever they could on the price of my new car. I had a VW Atlas. Now, I have a 2023 GLE 350 and I couldn't be happier! Thank you!!!

No complaints. Everyone was very helpful and I am very pleased

Great service! I’ve been taking my cars here for years and never had a bad experience. Knowledgeable techs and service writer. Thanks Frank, you are the best!

Took my car in for service on emergency basis close to closing time with dead battery (Auto Club had jumped me.) While there, did Service B 80,000 service needed as well as new battery. First time working with Jacqlyn Mohl and will use her as advisor in the future. Very good about advising me of status as service done and made claim with extended warranty company for me. Took time to answer all my questions. Arranged for Lyft driver to take me home and then pick me up when service done.

Very efficient and timely . Personal service and availability of courtesy car

service writer denied I had a problem with my wiper blades. He refuse to have them checked by the service department, unless I paid $225.00. My receipt from last year indicated a two year guarantee on the blades & new battery I had purchased. An auto parts store will both sell & install Bosch blades for $39,99. I felt terribly insulted, as the service writer would not believe that I had any problem,

Repair on key driving component plus multi point inspection. Done throughly.

felt welcome and non pressure buy car. My sales person was super nice and very helpful. Definite recommend this dealership any in the market for a car.

Excellent customer service sales man Duvier Vasquez did a great job, thank you . My Mercedes GLC 300 coupe is amazing 🤩

Recall for front Axle Axle replaced, suspension work alignment performed. Very fast, quality service.

I can not say enough positive things about Frank Perri. He goes above and beyond every time!! Client satisfaction is his priority. He’s very straight forward and honest. If you need a new service advisor see Frank Perri, you will not be disappointed!

Service impeccable! Communication, workmanship, honesty we had absolutely no complaints. All around a great experience.

We had a very positive experience. The staff were all very friendly and helpful and we received a fair price on the car that we purchased. This was my best car buying experience from a dealer- hands down.

Recently I visited south bay Mercedes-Benz for the recall service. Frank was very knowledgeable in providing an excellent explanation. Furthermore, he was able to have the technician evaluate my car so quickly and efficiently. The visit was probably one of the most effortless car service visits I have ever had. I appreciated Franck’s quick response and excellent service. Frank was very accommodating.

My service person Juan is accommodating and pleasant. I always have a good experience since purchasing my vehicle from So Bay Mercedes.

Very friendly and very knowledgeable, they helped me with the lots of information about the car and financial options.

They did the job efficiently and gave me a loaner for the 2 days they needed my car.

Appointment scheduled With Jaclyn was handled on time. Paper work for Service B filed quickly with request to inspect tires too. Received a call suggesting tire replacement. New original replacement tire purchase with alignment and mounting made on phone with work completed same day. Exceptional service.

Emily was extremely helpful and answered all questions I had. She explained every component in detail for a Schedule A service.

Good services and fast. Very Comfortable Lounge, so I spend a wating time until finish the services.

Christopher Zielyk is perfect ,good knowledge and nice person. Thanks for your help.

My experience with the service department has always been excellent.

I really liked that the service was fast. My manager, Frank, was also a very kind person. He washed the car clean, so I felt good until the end.

Great experience. My only issue is. I was told repairs may take a week more.

Great job again for Amilcar Mejia from SBMB

My appointment was not in theirtheir system. I arrived at the appointed time. Waited five minutes before anyone acknowledged me. Was treated rudely by this person. My repair advisor was professional at first contact. She made the statement that she hD pulled some strings to accommodate me. This didn't meet the level of service Mercedes is known to provide. The person assisting me with my rental, loaner. car mispronounced my name and refused to correct the mistake after I made her aware of it. I've been buying and driving Mercedes Benz before either of these people were born.