Recent Reviews from Mercedes-Benz of South Bay

Dealer was pretty busy. I was able to get my vehicle service within the allotted time promised and on the go.

Service impeccable! Communication, workmanship, honesty we had absolutely no complaints. All around a great experience.

We were told it will take couple days After dropping the car we were told that parts need to be ordered and that will take a few days for them to arrive. The question is this is a recall for certain car, how come the parts wasn’t ordered before giving us an appointment? Secondly. We had to waste almost a day in your shop for loaner.

Quick fast and efficient eager to help always deliver thank you

We received excellent service from Monika and everyone else was very friendly. We left happily with our new car. Thanks Monika!

Great service & best care.

My issue was handle quickly. They kept me current on what was happening. The Customer Care Representative did a excellence job. (Naomi).

The service department is always professional and communicative. My repairs are done on time as promised. I drive many extra miles to bring my vans to Naomi.

We had a very positive experience. The staff were all very friendly and helpful and we received a fair price on the car that we purchased. This was my best car buying experience from a dealer- hands down.

Emily is the BEST!!!! She’s so sweet, efficient, and fast.

Frank Perri is amazing

The service team at South Bay Mercedes in Torrance is the BEST!! The service team here is extremely efficient, quick, professional, and knowledgeable. I greatly appreciate the entire service team at South Bay Mercedes! With a team that outperforms with phenomenal service, you know they have strong leadership and a cohesive team. As always, HUGE THANKS to the entire service team at South Bay Mercedes!

The car came pack in mint condition the detail to making me feel like I have a new car.

Treated nicely, the service was flast. Frank was very accommodating.

Love my Merc but AVOID this dealership! Not sure how they sleep at night! We were very clear of the options we wanted on our car. Ordered the car which took 7 months to arrive which is fine. Checked in with Collin Flores, their salesperson to confirm spec and etc throughout the 7 months. Day the car arrived, the upgrade at the top of our list which he knew super well was missing. He did not tell us anything. He had every opportunity to be upfront and let us decide to take it or leave. Fails to do so. We were so easy with him considering he messed up on some numbers and stuff (not going into details, not relevant here). We noticed the upgrade was missing the next day, reached out to him. He apologized and said the factory never notified them but didn't offer to resolve things. We felt we deserved a bit more than an apology. Why? We literally waited 7 months for this one option or else we would have taken the 2022 model versus the 2023. He then goes on to ignore our gentle outreaches. 3 weeks later, I get a hold of his Manager, Jason. Jason lets out of the bag that him and Collin actually discussed that the option was missing the day we signed but this was NOT communicated to us. Says he'll make this right and will do whatever he can...another 3 weeks goes by...ignores all emails and messages. We reach out and get a hold of Hector, another Sales Manager. He said 100%, I will get a call back today... 3-4 days go by. I finally get a hold of their Head Sales Manager. Nice person and was at least upfront with us, but the best she offered was something from their merch store...really? In short, losing the upgrade and waiting 7 months for it sucked. But, they should have been honest and let us decide to move forward with the car or not at signing. Instead, they really unnecessarily ruined our first experience with Mercedes by: 1) Not being upfront 2) Lying that the factory didn't tell them 3) First salesperson ghosting us for 3 weeks + 4) Sales Manager ghosting us for another 3 weeks + 5) Another Sales Manager promising a call back and didn't 6) Offering some cheap merch to resolve an issue they ballooned? Just crazy if this is the Mercedes buying experience. They really turned a small problem to really ruining a special moment. Go find a different dealership!

I have been to this dealership a number of ties and I love how they handle my needs. The service advisor really got the part quick and service was top notch. Thank you.

銷售人元說不二價，別家都可以議價,後來還是和別家經銷商購買，也拿到不錯的折扣。

My service person Juan is accommodating and pleasant. I always have a good experience since purchasing my vehicle from So Bay Mercedes.

We purchased a used car here and chose this dealership because we've purchased several cars from here before. I was expecting a good experience as before, but it wasn't exactly the same. I drove the car and the air conditioning didn't work, so I said we will purchase the car if they could fix that. They agreed and we signed all the paperwork. After signing, they said they would only do an AC recharge and not fix it if it needed more work. The used car sales manager was not nice when I asked her about it later. I emailed the general manager, Dan Turner (twice) , about my concerns and he never even responded. I felt very turned off by that. So, just be careful if you buy from this dealership. The sales advisor was very good, but no one else seemed to respond. Overall it was mainly positive because of the sales advisor.

Very friendly and very knowledgeable, they helped me with the lots of information about the car and financial options.

They did the job efficiently and gave me a loaner for the 2 days they needed my car.

Everyone is so friendly and respectful, they always greet me with a smile. Emily is phenomenal I trust her to give me her honest opinion, and that’s why my car is always running good with her and the mechanics advice ,and that makes me happy. A very professional place to take your car with people you can trust.

Sonia and team did a great job getting me in and out for service. Everyone was kind at the dealership and did a good job on my car.

My experience was professional prompt and Accommodating. The staff was attentive to all of my needs going over and beyond to make sure that I was happy with my loaner vehicle.

I loved the experience of buying my new GLB. My sales guy Mina is great. He does not rush anything and he gives the customer time to take their own conclusions. It’s much different than tear the other BMW and Audi dealer I’ve been before Mercedes. The finance department was not that great because they kind of force their additional coverages like wear and tear, maintenance, etc… overall, it was a great experience. About a month since I bought my car and my sales guy is still sending emails to check on my new car.

Appointment scheduled With Jaclyn was handled on time. Paper work for Service B filed quickly with request to inspect tires too. Received a call suggesting tire replacement. New original replacement tire purchase with alignment and mounting made on phone with work completed same day. Exceptional service.

This place is very reliable and really cares for their customers. I missed my appointment by a day and was still able to squeeze me in despite the busy day. Jacky was outstanding in getting my GLE serviced and made sure it was ready the moment she estimated it did. Definitely will be coming back again.

I absolutely love Mercedes-Benz of South Bay. Amilcar Mejia is the best Service Advisor EVER! He's on top of things and you will never feel like you are one of many (although I've seen all the service paperwork on his desk!) :)

Emily was extremely helpful and answered all questions I had. She explained every component in detail for a Schedule A service.

Good services and fast. Very Comfortable Lounge, so I spend a wating time until finish the services.

Christopher Zielyk is perfect ,good knowledge and nice person. Thanks for your help.

My experience with the service department has always been excellent.

Great place to purchase a car

Nice Service!

I really liked that the service was fast. My manager, Frank, was also a very kind person. He washed the car clean, so I felt good until the end.

The service was excellent.

Staff was attentive and friendly. We visited for service. Cliff was our service advisor. He did a good job at explaining what was required for our maintenance. Rebecca at the cashiers desk was also very nice and friendly.

I really liked that the service was fast. My manager, Frank, was also a very kind person. He washed the car clean, so I felt good until the end.

Great experience. My only issue is. I was told repairs may take a week more.

Emily Solis at client service was very helpful, informative right from the beginning. She was very good at giving constant updates and also looked up relevant recalls for the vehicle. The technicians were knowlegdeable and were able to find the problem right away, which other mechanics took days and extra fees to guess. I will definitely be returning to Mercedes-Benz of South Bay for future needs.

My husband and me been with South Bay Mercedes’ sense 2008 before he passed away in 2011 . Sonia have been my service advisor sense than and I love her customer service and the well manner welcoming she is the perfect person for the company I love her thank you Sonia for being here when I need you god bless

I bought my car here and I can honestly say the customer service was exceptional. I’ve had really bad past dealership experiences but this is one I will never forget. I will for sure bring all my family here with Monika . She will go out her way to give you the car that you want no matter the circumstances. It felt like home . I’m very grateful for the whole staff for helping me . 😊

Great job again for Amilcar Mejia from SBMB

My appointment was not in theirtheir system. I arrived at the appointed time. Waited five minutes before anyone acknowledged me. Was treated rudely by this person. My repair advisor was professional at first contact. She made the statement that she hD pulled some strings to accommodate me. This didn't meet the level of service Mercedes is known to provide. The person assisting me with my rental, loaner. car mispronounced my name and refused to correct the mistake after I made her aware of it. I've been buying and driving Mercedes Benz before either of these people were born.

Emily Solis listened to me and explained everything to me. She helped me to do my repairs and servicing over time as my funds are limited.

I needed service and was able to secure an appointment the next day. There was virtually no waiting time once I arrived and the service was done the same done. Very satisfied.

Karol was professional in helping me with my deal.

Pablo, thank you for your attentiveness. Thank you for making this service visit painless..... Roberta

Ashley went above and beyond for me even after closing hours she was overly helpful and she still communicates with me. Excellent customer service

Precise work done and professional courtesy provided.

Great communication, tailored customer service. Despite being busy on a Friday, Jacqlyn made sure we were taken care of and kept us updated via text. Despite not all issues being addressed due to inability to replicate by the techs, the experience was overall smooth with no major complaint. MBSB has resorted to an outside rental car organization due to overages, but personally, I prefer the level of quality of the dealer MB vehicles rather than an external vendor. I consider this an important contributor to the elevated MB dealership experience.

March 2019: The staff at South Bay Mercedes Benz were very helpful and determined to get you in the car you want. They're willing to work with you and go over all your options. Couldn't have asked for better service. February 2022: my lease was coming to an end in march, so I reached out to Mercedes and asked for a specific vehicle I was interested in. They promptly got me the car I wanted within 2 days of my initial email of interest and I was driving off in my brand new GLB that had all the must haves I wanted. Karol really goes above and beyond for her clients and due to the time sensitive exchange of my vehicle, wasn’t able to go into Mercedes the day I was going in but had Keith help me which worked out perfectly. They both keep in mind your preferences and truly value your opinions. Thank you again. Will definitely continue to stay with Mercedes of south bay as I have been a client for 6 years now. November 2022: Had the pleasure of working with Juan Raymond as my advisor for some concerns I had about my current vehicle. He was informative and made sure all my needs were taken care of and kept me updated on the status of my vehicle. Thank you again and ask for Juan, he’s great!

Great dealership. I had my car serviced here. They made sure I had a ride to and from the dealership and kept me up to date on my service status throughout the day. Cliff Bryan made my day easy and seamless!

The team goes above and beyond to ensure guest satisfaction! I am appreciative of the care they give to me and my SUV 😉. Jacky is the best!

Service advisor Juan Raymundo is great. Thanks for fixing my stuck headrest. Will definitely come back

We were not very happy with what was promised and given wrong info pertaining to vehicle purchased. Ive tried calling to speak to someone to have my "due bill" taken care of and no one answers the phone.

I always receive excellent service from Almicar at Mercedes Benz of South Bay.

The sales person was very professional and helped me select the perfect call. The finance department was extremely helpful! I have bought several cars over the years!

This is my second review about Mercedes South Bay service center. They have great service but it takes long sometimes. I do understand that they are very busy due to their quality work but no car for 10 days was a long time. Thanks god we have 2 Mercedes at home since we love the quality of this brand. Mercedes is the best car ever. The people are helpful and answer all questions. It is more expensive than other places.

A friend just recently told me her awful experienced with the service she received from your service dept. Told her the same bad experience I had before. It’s been a while, and I have been taking my car somewhere else even though you are near.

Juan was my service advisor and I received excellent customer service. The overall experience was top notch. He answered all my questions and always got back to me promptly. He set up Lyft transportation and I didn’t have to worry about anything. I was very pleased and satisfied with the whole experience. I highly recommend Mercedes South Bay and Juan! Thank you .

Everything was taken care of on my Mercedes that needed to be fixed. Excellent service from Juan and the other staff at Mercedes South Bay

In the past I have found car buying to be a confusing, frustrating experience, but I truly had a wonderful experience at South Bay Mercedes-Benz. From the top down Dan Turner the sales manager worked with me for months to find me the perfect car, along with my incredible salesman Keith Cambra. Once the car came in, they were able to do most of the credit and line up financing so that when I came in to see Kelly it was seamless and quick. I really can’t tell you how much I appreciate the experience… And on top of that I absolutely love my car! I have a G wagon and a Tesla, and have had Porsches, Escalades etc. and my GL 450 is just the perfect car!! It drives like a car, but has the seating and space of a truck… It’s fabulous! I really can’t thank of the team enough for finding me the perfect car, and giving me a smooth and seamless experience. I’ll be back!

My service technician was awesome. Mr. Frank Perri so attentive, follow up, communicated all details to me.

Horrible dealer with horrible customer service. After this dealer serviced my vehicle I took it elsewhere for a second opinion and found out that issues still remained with the vehicle. I called my representative Naomi and 4 weeks have gone by with no response. I spoke with the weirdo Director Dave and they might as well close it down and tell ppl to go to LBC because they don’t fix cars here, if anything you’ll get your car back with problems. All the workers have attitudes, and you can never get in touch with anybody. Go with Southbay Autobahn or another Mercedes dealer before you get scammed here. Maybe my service representative Naomi will respond once she gets this review.

Michael, Hector, and Allan were extremely friendly and helpful. It was the most pleasant and easy car buying experience I have ever had. With their help I found exactly what I was looking for. I’ll be going back for all my future purchases!

Michael, Hector, and Allan were extremely friendly and helpful. It was the most pleasant and easy car buying experience I have ever had. With their help I found exactly what I was looking for. I’ll be going back for all my future purchases!

Emily was amazing!! . She was very Honest and helpful. Her customer service skills are impeccable. I highly recommend her.

I schedule my vehicle for a tune-up and 3 other issues were identified. My service advisor informed that all 3 issues were still under warranty. I was so relieved and happy to get my car back when promised.

This time, excellent service and very helpful and friendly interactions with staff.

Mercedes Benz provided me with great service

Great service! They have been taking care of my GLK since 2013 and now my GLE and always do an amazing job.

I have always had pleasant experiences every time I take my vehicle in to Mercedes-Benz of South Bay. My service advisor and others that I have had to deal with have always been pleasant, courteous, and professional.

My Service Rep, Jackie was professional , pleasant, concerned, and accommodating. I highly recommend Mercedes Benz, Southbay Service Department.

Customer service is Excellent. Emily Solis was very helpful and did an excellent follow up.

Emily was amazing. My car was done and I received a video showing me work completed

Sonia Gonzalez was amazing. Excellent customer service.

Best place to take my W211 E320 CDI

I went in to have routine maintenance on my c300 2016, for a wheel alignment and fuel injection. As well as exchange a recent purchase of a broken umbrella. One beam (metal rod) busted on the first heavy rainy day. As well as to check on an email regarding my car to be repurchased because its in high demand. Not sure if that's just a flyer to get you meeting with sales but I was there anyway, so I inquired about it. The maintenence service person Babak, walked me over to the desk where an agent takes care of issuing loaner vehicles. I liked that he walked me over, adds personal touch. I also wanted to exchange an umbrella that broke on its first day of heavy rain. The sales person in the merchandise store let me pick out the umbrella that was same model and choose a different color. No hassels, from store agents. She said, just pick one of same models. Ok, wow that's great didn't check or ask me about a receipt, nice! My experience was pleasant and easy. My car was finished a few hours later. I returned the loaner and picked up my washed vehicle. I asked Babak in service if he knew anything about this email. He said no, but if I wanted to meet with a sales associate they could help me. So he walked me over to sales and explained why I was there. I thanked Babak. He introduced me to Mark Derambakhas in sales and leasing. I explained that I wanted to find out what my email meant. He said that the company sends out emails like this to buy back car.s in demand across there data base. Its based on its appraisal as well as what is left in the balance. He also explained in detail that if my car gets a good appraisal and my balance of what I owe is in lower end. That Mercedes will cut me a check and possibly come back with money for me. That is of course if what I owe is not upside down. But that its very possible they would buy it back. He also let me ask about other models in show room. He was friendly, informative and very patient with me. He took the time to let me enjoy the browsing experience. So I decided to put my information into there data base for curiosity because he took the time to let me enjoy the show room. I didn't recieve any new any information about my situation but its been just one day. As for the maintenance? Well, my car runs straight and clean. Overall, each department I encountered were excellent in service. They deserve 5 stars for friendliness, knowledgability as as great customer service.

Christina and Mark were superb, they know how to represent Mercedes Benz. They are an asset to the company. I will definitely recommend them to everyone. Very accommodating.

Juan Raymundo is fabulous! He is sincere, attentive, polite, hard-working and was a 100% joy to work with at your dealership.

Definitely a great dealer with a nice facility for both service and sales (nice amenities while you wait and lots of AMG swag in the shop…personally love it because I have a 2019 E53 AMG cabrio). Juan Raymundo communicated very clearly with me about path forward for my E53 recall repair and is making sure I get the parts I need in a timely manner. Will for sure keep going back to Juan for my extended warranty and maintenance plan needs!

Always Great Service when I need service or anything related to my Mercedes. The staff here really goes above and beyond and treat their customers like family :)

Excellent service from the top to the bottom The service department treats you like a celebrity

Had an amazing experience, sales was super helpful and made buying my vehicle extremely enjoyable. If you’re looking at buying a new or used vehicle ask for Julian, he’s willing to go the extra mile to get you into the car you love.

On time very attentive and precise about what they have to do with the car repair .

I have bad experience on this dealer I bought a new car at this dealer, and after a few days it began to fail, and the dealer did not want to change it, he said no, I had to keep the same car because they do not make returns, even when they gave me something in bad condition. I got a headache .

Serviced my S65 with Cliff he was very professional and honest about the repairs that had to be done. Definitely worth the drive from SD as I know my car is in good hands.

My experience was good no complaints .

I have bad experience on this dealer I bought a new car at this dealer, and after a few days it began to fail, and the dealer did not want to change it, he said no, I had to keep the same car because they do not make returns, even when they gave me something in bad condition.

Very good service my service advisor was amilacar Mejia . Done a complete check over on my car . Thank you Southbay Mercedes Benz for a great service

Ronell, Jacob, and Ashley were awesome. Everything was well until it came to the finance department. We were at the end of signing paper work until someone from finance had to use the sales person to let me know what was going on. Had to drive 2 times for finance to let me know we would need more DP even after signing the agreement. Unprofessional

I have driven 5 MB vehicles: 3 leased and 2 purchased. I appreciate how the team values their customer's time. As an informed consumer, father of 3, and busy executive, time is extremely valuable. Getting in and out quickly when transacting business is a key reason why I'm a MBZ customer. THank you for my most recent efficient purchase of a 2022 GLE350 4Matic at the SouthBay branch.

Very knowledgeable service associate. Work was identified and performed as promised.

Jacquelyn & Tanner are amazing!...World class service!

Our company has been bringing our fleet of 30 vans to Naomi at MB of South Bay for a couple of years now. The service she and her staff have performed for us has been exceptional. I highly recommend them if you are in need of repairs for your vehicle.

I've gone to Mercedes of South Bay for a decade now and there's a great reason... My service advisor Sonia Gonzalez is the BEST!!! The standards at any Mercedes location and with a Mercedes are far above standard. The difference is only with the people you deal with, speak with, experience with... And Sonia sets the bar higher than anyone I've ever dealt with at any Mercedes location and dealership. She looks into any concerns I have, and also those that I may have overlooked. Sometimes I may have missed a service deal, she'll look into what's available without asking. Even if my concerns aren't part of the main wheelhouse of service at the location, for example collision repairs, she still finds the answers. Going beyond what is expected is truly a Mercedes experience and that's what you get with Sonia. Maybe the "S" in both my S Classes stand for "Sonia"? The only thing better than 1 Sonia is 2. 😉

Amazing buying experience. We love our new GLS. It took 8 months to arrive but our salesman, Cordell, kept us apprised the whole way. Best car buying experience I have ever had

Sonia was absolutely wonderful! I brought in my car for my first service appt and she was very helpful and explained everything that would be done. She text me once my car was ready and it was a smooth and easy process.

I had a great experience buying a GLS450. The awesome salesman called Vroom was so professional, helpful and patient. I highly recommend buying your new or pre-owned Mercedes here (and they even have lots of bmws, Aston Martin and other awesome cars). Definitely, call them and ask for Vroom - he is quite helpful, honest and always happy to work with clients. Now, off to drive the GLS (may God bring the gas prices lower) 🙏 😃

Had a great experience with service advisory Jacqlyn! Attentive, responsive & was able to get my car back same day & accomodate for morning pick up! She was also able to update me on my car & let me know what the techs were going to be doing as well as sent me a video!

Jacky always makes sure that I?m in and out quick and that my car baby is always well taken care off

From check-in with Natalie until drive off in my freshly-serviced vehicle, the experience was most memorable. Natalie is the consummate professional - professionally warm, knowledgeable, and attentive. The comfy lobby atmosphere, along with every service employee encountered, made for another great experience. Thank you, Mercedes🤗!!

My car was due for the A service. I had an expired coupon for 10% discount which was honored by my service counselor Brad Parker. Brad was very concerned that I got my car within the promised scheduled time which was much appreciated. My C 300 was given a thorough checkup and everything was in good working order which is always a relief. Car looks great and drives great. Brad took care of everything and I’m a happy camper.

My wife and I went to the Dealership to look at E class cars. We were greeted by a sales person (Cordell) who was very friendly and did not apply any pressure. He patiently answered our many questions and, upon or request, showed us other models so we could feel comfortable that the E class was the one for us. We got great information from him and left with no pressure. We were informed when a car came in that we may be interested in, i.e., color and specs. We ended up purchasing that car. The buying experience was comfortable and our salesman continues to be very helpful after having purchased the car.

Booked an appointment 2 weeks ago so that I can drop off my vehicle and have a loaner car. Was told I was unable to get a loaner since my service would take less than an hour. Ended up taking almost 3 hours and I wasted my entire morning sitting there.

I have 2 cars that I needed to bring in for warranty work. The first was fine at drop off, but it took them an hour to "find" my car when I went to pick it up, and it came back dirtier than when I'd dropped it off. The 2nd visit resulted in my "Hood open" warning going off whenever I accelerated after their repair. They took it back and "fixed" it, however the next time I drove that car it happened again. Brought the car back and they lied, saying the sensor short had nothing to do with their repair, although to their credit they did not charge me.

Frank P ?at Mercedes Benz of Torrance, is the best agent in terms on knowledge of the Mercedes Benz brands and how best to effectuate long lasting repairs at affordable and recession proof rates!

I like this dealership because they value your time and provide excellent customer service.

Excellent support by my customer service rep Natalie D. was very professional and attentive. However, i was shocked at the high cost of a B schedule maintenance; $1600 was a total shocker. I was also disappointed that I was not offered any of the specials and discounts that were being advertised. I discovered afterwards that I could have saved hundreds of dollars on my bill. Totally disappointed.

Just bought a 2022 GLE63S from Sourh Bay Mercedes. Salesperson was great. The car had to be shipped to my house. I prepaid the entire amount and it took almost one week after I prepaid in full for the dealer to release the car to the shipper. When I received the car it had only 7 miles worth of gas in the tank. This was a$150,000 car so you would have thought they would have filled the tank with gas. I live about 7 miles to the nearest gas station so I had to get a gas can and put enough gas in the tank to drive to the gas station. It’s been over one week since I received the car and the dealer has yet to send me the documents so I can get a license plate and title the car. Again, salesperson was good management was really disorganized and lack any follow through.

Excellent Customer Service. I'm so happy I choose Mercedes-Benz of South Bay to service my Benz SUV.

Mr. Frank Perri is an asset to Southbay Mercedes Dealership. He is professional, efficient, courteous and very knowledgeable. He made servicing my car a pleasant experience.

Naomi as service rep was great. I have had poor communication with other service rep and service manager on simple things such as trying to find out if my car was ready to pick up. Ask for Naomi

My B3 service went smoothly. I had a courtesy Lyft service to my home and back to the dealership to pick up my car. Truly appreciate it.

Great customer service they did their best to get me out of there in a timely manner

Frank P …at Mercedes Benz of Torrance, is the best agent in terms on knowledge of the Mercedes Benz brands and how best to effectuate long lasting repairs at affordable and recession proof rates!

Good customer service. My sales agent was friendly, flexible, respectful of my time and was very transparent.

My service adviser, Frank Perri, is the best. He takes excellent care of my car and remembers everything about the car that I forget. It's almost as if he can read my mind. I can rest assured that everything that my car needs will be attended to. And the technicians at Mercedes are great. The car always comes back with everything taken care of, feeling perfect on the road, and always looking its best. It's a great experience to get back into my car with the confidence that comes along with getting my car serviced at Mercedes-Benz of South Bay.

Good job and quality work..clean and friendly facility..short wait time and professional people

Jacqlyn is the best, she is knowledgeable and responsive. I come to South Bay because of her service to meet the clients needs

My service advisor, Jacqlyn Mohl, always takes excellent care of me and makes it a fun appointment.

I love Mercedes of Southbay. The customer service is impeccable. They treat you like your special and appreciated. April Stewart ( manager) and Emily are the best , they never disappoint. I give the service 10 stars if applicable.

Service Rep, Frank Perri is AWESOME AND THE GOLD STANDARD

The advisor, Mr. Frank Perri is very professional and caring and makes the service to the next level. Also, the technicians and foreman are doing a high standards job.

excellent service

Frank Perri excellent and exceptional overall service

I had a problem with my A220 on 405 on Friday night and had no choice but pull off the freeway. SouthBay Mercedes Benz service was closing but still helped me with no appointment and even assisted with a loaner. The support I received was excellent and Christopher Zielyk your communication was exceptional. Many Thanks.

it was the best service in my more than 10 years service with Mercedes

The process was smooth until the GM of the dealer asked the sales person. To follow me to the bank and sit behind me while I was getiting the cashier check as I know no credit. I have explain to them that I was living abroad for past 15 years. Once I told them I feel offended by their request and was going to cancel the ourchase, they changed their mind.

the service writer was professional , friendly and knowledgeable. they were our of loaner cars, but they got me a free rental. car was fixed and returned clean.

Did not repair my wireless charging pad after I told them it made a loud noise. I was told the software was updated and was asked to send video of noise. My car was at the dealer for a long time and I wish all items were repaired while there as requested. I do not want to go without my new GLE53 coupe again. Wireless pad and battery have been ongoing issues since purchase of brand new car. Towing it dead with no power has caused me to have bad tires which the dealership says it normal wear and tear. They should support their customers more with ongoing issues. I expected more from the Service manager of the entire dept. My service rep works hard but they need leaders that care. Never thought I would say this but BMW treated me better with my X6.

I have 2 Mercedes Benz dealerships near my house. One location is downtown LA and the other is Beverly Hills. Mercedes Benz of South Bay is about 40 mins away from my home, but they are the best dealership in Los Angeles.

Emily and Jackie are consistently professional, communicative and thoroughly addressed my MANY questions. Always a pleasure to work with them!

During the service process, the technician sent video and audio and it was good that I was able to understand the content. It's just that every time, I can't get notice about the completion of the service. Closing time is approaching and when I call service advisor because I'm worried, it's always explained that the service is over. Please let me know when the service is complete.

My husband and I went in to purchase a vehicle and their service was exceptional, The Sales agents Florentino was amazing and I recommend visiting this location

Very helpful services staff and problem was corrected

Always professional and reliable servicing. Brad P goes out of his way to make sure I'm informed about all aspects of my car and its performance.

South Bay Mercedes is a great place to purchase lease or service your car. My service coordinator Frank Perriman is under utilized he’s very helpful with purchasing and service. I highly recommend Frank Perriman 10 stars for him.

Walked in and let them know we had approvals already and they forced us to have our credit run just so they can use the credit they ran to pick the company we were already approved for with a higher limit. Also as they we getting the paperwork ready that they were switching on us Kelly Rodriguez the finance person comes out and is cussing her daughter out in front of my 3 children who are sitting the car. So they are definitely not a dealership to recommend. They switch your paperwork without your knowledge and act very unprofessional in front of you.

Service was performed on time with good communication.

Excellent service and helpful service department. I?d definitely recommend serving your car here at Southbay Mercedez Autonation!

Ryan was the one who helped us with getting my car. He was very helpful and knowledgeable about a variety of cars. He made car buying extremely easy when that could be the most stressful part. 10/10 would come back to him for my next car!

Amilcar is The best Customer service advisor , he is knowledgeable courteous and will go out of his way to make sure the customer has a great service experience.

Excellent Service, done on time, no problem, thank you very much Pablo

Advised me of recalls I was unaware of and repaired them at no charge. Treated well as if I was a paying client

Sonia always does a great job and always follows through on the service

I got an oil change for my BMW at Mercedes because it?s under the Autonation umbrella and a lot closer in location for me. I had to wait on them to order the part but once it arrived, the service was rapid. Great service, very quick and no issues. Thanks Pablo and team!

Jacky is an excellent consultant I always goes for, every time she explained to me clearly about the issues of my car. She is nice and efficient communicated.

Service advisor, Emily Solis, was caring and went the extra mile to assist me.

Thank You Sonia Gonzales ! Mercedes Benz South Bay..wonderful service and keep me always in update.

Amazing service at the service department! Especially from Jacky. She took care of my vehicle and provided 5 star service at every step!

Professional and fairly quick service

Friendly staff and great customer service

My last visit to the dealership was by far the best customer service experience I’ve ever had. My service agent was Juan, and he was the nicest friendliest person I’ve ever encountered at South Bay Mercedes!!! Every time in the past when I’ve dropped off my car for service no one smiles and you get the feeling like the staff feels inconvenienced that they have to help you. Not Juan…he was friendly from the moment I met him, he was in a great mood and seemed genuinely interested in helping me get my car fixed. He investigated my warranty to see if my repairs were eligible, even though they were not, he helped find the solution in the most affordable way possible. My partner and I both own Mercedes’ and have been going to Southbay Mercedes for many years, and I’ve never had as great as an experience as I did this visit with Juan. I own a hair salon in the Southbay just a few blocks from the dealership and customer service and the customer experience is the foundation of our business model, so I know first hand how a customer should feel and be treated when they walk in the door. I hope that the rest of the service department could learn from Juan how a smile and a warm greeting can create a memorable customer experience!

My last visit to the dealership was by far the best customer service experience I’ve ever had. My service agent was Juan, and he was the nicest friendliest person I’ve ever encountered at South Bay Mercedes!!! Every time in the past when I’ve dropped off my car for service no one smiles and you get the feeling like the staff feels inconvenienced that they have to help you. Not Juan…he was friendly from the moment I met him, he was in a great mood and seemed genuinely interested in helping me get my car fixed. He investigated my warranty to see if my repairs were eligible, even though they were not, he helped find the solution in the most affordable way possible. My partner and I both own Mercedes’ and have been going to Southbay Mercedes for many years, and I’ve never had as great as an experience as I did this visit with Juan. I own a hair salon in the Southbay just a few blocks from the dealership and customer service and the customer experience is the foundation of our business model, so I know first hand how a customer should feel and be treated when they walk in the door. I hope that the rest of the service department could learn from Juan how a smile and a warm greeting can create a memorable customer experience!

I would give a negative star if possible. I have ordered a set of duplicate keys from this dealership with the expected turn around time of 3-5 days. I understand transit times with packages and I am not complaining about the wait; however I am complaining about how no one calls you back from this dealership unless it is related to sales. After waiting for 8 days with no phone calls or emails what so ever, I call and email the service advisor to find out she is out of the office for 5 days. So far I have left multiple voicemails, in person message, chat function with the dealership website to speak to any service advisor to check the status of my order and received no response. I am not trying to be difficult or cause any problems and my question is something any service advisor can look up in matter of minutes. I tried getting the general managers name and email from the dealership chat function and was the response was " unfortunately, I do not have their contact information to provide" Yes, this is unfortunate how the dealership is choosing to neglect customers!

Good job go to Mercedes Benz of south Bay 😄thank you

I have had my car serviced there twice. I’m very satisfied with the service. I would highly recommend Mercedes of Southbay.

The salesman HAYES MCMILLAN is absolutely AMAZING! He has gone above and beyond to make sure I was satisfied with my deal. Best customer service I’ve ever had from a dealership.

I got the worst experience ever from this dealer shop. I visited them for test driving of GLS 450. But the sales person: Zulma Chinchilla didn't show up. Her co-worker tried to help me. Of course, he didn't have any information about my visit. I needed to explain again about why I was there that day. The worse thing is that no car available!! I visited there for test driving with confirmation phone call and even with manager email. But NO CAR~ I can't believe Mercedes is that kind of low level. I was extremely disappointed. And again. Don't work with Zulma Chinchilla.

Jacqlyn is the best, she is knowledgeable and responsive. I come to South Bay because of her service to meet the clients needs

My service advisor, Jacqlyn Mohl, was awesome and the service was quick! This was my best experience with a service advisor at Mercedes to date!

This was my second purchase, but definitely not my last. I was just looking around at GLE’s and had no intention of getting a car that day. I had my daughter and 6 yr old grandson with me. We met Cordell, whom I told at our initial meeting I do NOT want to be followed around. He honored my wishes and afforded me the opportunity to look around. I then asked for a test drive, which was nice. He inquired as to how soon was I looking to purchase I said could be today if I’m not going to be beleaguered by you and the finance guy ( I don’t do well with the back and forth thing) long story short, I took my family home, came back my car was ready, I signed my docs and I was off to enjoy the balance of my afternoon. They did as promised, and for that, they have my loyalty. Integrity in times like these matter. Thank you MB of South Bay .

Overall these people are pleasant. However, they seem to have an issues with removing your name or completing DMV information for transfer of title/ownership. Example: I've purchased 3 new vehicles (not used) from them and I've received "Toll Road" charges totaling over $1k (I don't use toll roads). As of this post, for the last 4 months since my last purchase... the charges keep coming. I was assured 2 months ago this would be handled. It hasn't happened. WTH!!

Great customer service and attention to detail from Frank Pirri and the team at South Bay Mercedes. My vehicle was ready when promised and I was kept up to date during the service.

Very poor communication , We did atempt to talk to manager on service, on this newly MBZ that we just paid in full till Oct 19 , and did not get any respond, even thow we try three times all was unanswerd ,

Got my GLE AMG here at South Bay Mercedes'! Employees are great and helpful!! Been looking for a great car with amazing prices for a while now and so glad I came here. So happy with my purchase!

The process was smooth until the GM of the dealer asked the sales person. To follow me to the bank and sit behind me while I was getiting the cashier check as I know no credit. I have explain to them that I was living abroad for past 15 years. Once I told them I feel offended by their request and was going to cancel the ourchase, they changed their mind.

I had to have emergency service on my tire that got flat and Jackie took care of me even that I didn’t make an appointment.

Accurate and efficient. Honest and trustworthy. Extremely fair. Technician Brad Parker is to be commended for his outstanding service and his over and beyond commitment to customer satisfaction.

Customer service were very helpful and fast I did not have to wait there for a long time great experience.

They know how to make you feel at home!

Came in to replace a run-flat tire that was leaking air. Not really sure how the dealer came up with the adjusted warranty replacement price, but the car had about 5K on the tire and the tire came with a 70K mileage wear indicator. The car was driven out of the dealership and when I got home, the tire inflation pressure on the replaced tire was low, prompting the warning light. Fired up my own air compressor and inflated all of the tires to MBZ specs. ran the car to reset the inflation indicators. No further problems the next day, so apparently the technician did not inflate the tire to the proper air pressure.

for something easy like oil change or brakes you wait the regular dealer hours but if something needs repair it's gonna be awhile. everyone very nice and helpful. they offer Lyft rides if you need it.

Tonaiya and Dave were very helpful

had a great experience with Sam in Sales and Takeo in Finance. Thanks to them, I got a great deal on a 2020 C Class.

Frank Perri, service advisor is superb! Some of his supporting cast -- not so much. They need to improve on time management (last session was ~ 1 month) and attention to detail (washed car but skipped wheels and tires)

The Mercedes Dealership in Torrance has consistently given the best customer service since I started driving with them in 2013. Naomi helped me out this time because I was picking up an RV for my boss. Our situation was a bit more complicated but she offered solutions to every problem that arose! Brad is who I usually see when I'm dealing with my personal car.

This review is based solely on the service department.....the sales department gets 5 stars! I bought a brand new AMG and 2 weeks later my brakes started squeaking and then a week later "squealing". I brought it in for service and my service department rep was very nice at first...as a nearly 2 week service saga went on with my brand new car, my service rep became less and less responsive. I kept requesting him to call and he never did. When I called for him he was never around. It was so bad that my father had to literally go down there on my behalf just to find out what was going on with my car. The day I picked up my car I was supposed to meet with my rep. I'm standing near his office waiting and he never saw me....just sent a clerk out with my paperwork and was told I'd be checked out at the front. At the service counter they asked me to sign a stack of papers and then only gave me 3 back saying "these are your copies" I told them I need a copy of each form I'm required to sign. I was told some of the paperwork was for the dealership "only". I asked them "are you telling me that even though I own the car I don't have rights to look at information concerning my car?" I was told that was correct. As they gave me the papers to sign I took pictures while being yelled at by staff that I can't do that. While sales was great my appalling experience with service has convinced me that this is the last place you would want to buy or fix your Mercedes...btw MY BRAKES ARE STILL SQUEAKING!!!

Treated like a FAM not a customer, great job

Horrible customer service with the designated Service Advisor.

Good service and friendly. Have been coming here for a few years now. Very helpful for my yearly car check-ups.

I moved here from LA and this was my first experience with this dealership. Emily my service advisor was amazing!!! She was professional and efficient. She got me a loaner and apologized it would take longer than expected. My car was washed perfectly and Emily kept me updated each step of the way. She is my girl for the future. Very impressed with Emily and this dealership

Emily was my service advisor and she has great customer service.

Thank you Ronelle . You are Amazing . You made my car buying experience a great one .

Natalie Duncan was professional and very friendly and was responsive to questions and comments. Vehicle was left clean and washed and the Waiting room is comfortable and well stocked with coffee and water. Overall satisfied although it is a very busy location.

Great experience with Emily and the MB service team! I had some repairs to my ML400 and some routine service. Nice work on both! Also, had my ML350 for recall work which was performed timely and efficiently.

Friendly service representative. Car was towed in. After car was assessed . I was called and apprised of repairs and replaced 2 tires.

Great place very friendly customer service my sales man was great and gave me a great offer.

My salesman, Riyadh, and the finance team, Jake and Alam, went to battle for me got me into my family dream car. When I lost hope with the other crook- dealers, South bay showed me that I'm a valuable customer. Gave me top $$$ for my trade. Made sure I'm going home with my new car. Easy down payment and affordable monthly payment. I know it sounds like a commercial, but it's not. Drive the 20 miles and see for yourselves.

Wonderful, low pressure, car buying experience, everyone was extremely knowledgeable and professional. Will definitely be going back for my next purchase.

Great experience. Just bought my C43 AMG here. After my many trips to different dealerships all over LA and OC, I can confidently say my two experience at Mercedes South Bay were the best. I was very well treated even when they didn't know whether I was going to buy the car from them in that time period. I can't say the same for most of the other dealerships (Mercedes or other brands) I went to. If you are looking to buy a Mercedes, I'd recommend you to talk to the salesman Vroom at Mercedes-Benz of South Bay.

Frank Perri is amazing. I enjoy being a client of his very much. He makes the process easy and understandable Frank is always looking out for his clients. Thank you for your customer service Frank and for taking car of my vehicle. I appreciate you.

My service advisor, Naomi was attentive and consistently provide excellent service . I am very pleased with her wonderful and professionalism.

I been with Mercedes Benz of South Bay for eight years. Always pleased with the Service department. Enjoy the Lift ride when needed.

I was scheduled an appointment by Jerome to come in for a vehicle I inquired about online. Upon my arrival, I learned he scheduled an appointment with someone else for the same time apparently for the exact same vehicle. He basically pushed me off to his coworker Hayes. Long story short, it was obvious to myself and my husband that he had already decided to sell the vehicle to the other woman. We were given a lame excuse that a part was needed so they couldn't sell the car. Needless to say the car is sold. It's sad when your own race assumes you're not capable of purchasing a vehicle and decides to sell to the other race. Both gentlemen did me a huge favor because I would much rather spend my money elsewhere as I have done. Very poor Customer service skills and I would never recommend this place to anyone.

The only reason Mercedes-Benz of South Bay receives a 4 star is the exorbitant prices. The schedule B maintenance was very expensive.

Worst Mercedes dealership ever. Service advisor try to scam me for $1000 fro Factory recall. I wanted 2 weeks for my car to be fixed. Never buy any cars from this dealership

I hesitated to write a review because I have been so utterly and completely disgusted with this dealership. Initial contact was great but since my purchase of a C300 literally every area of the transaction, zero availability from sales, finance and service. Made an appointment for service but when I arrived found that probably 50 other people had the same appointment. Following the transaction discovered that finance ran credit check for multiple financial institutions which has adversely affected my credit. I made it clear at the outset that I only wanted to finance the remaining $12,000 with Mercedes since my score was 826. But they wanted the best deal for the dealership. I won’t continue because this is already too long. But yes there is more.

First time going to this branch and I'M SOLD. I've given others a try and honestly, they don't begin to compare. My service advisor, Emily, was really nice and helpful. The wait time for check-in here was a little lengthy, but considering I was a walk-in, they got to me swiftly. The team checking everyone in was very friendly. The vast waiting area featured several televisions, reading, and light refreshments. After feeling like just a number at other Benz dealerships, this experience really brought the joy back into my membership in the Mercedes-Benz family. My was delivered in record time and with a fresh wash! Great job!

First time going to this branch and I'M SOLD. I've given others a try and honestly, they don't begin to compare. My service advisor, Emily, was really nice and helpful. The wait time for check-in here was a little lengthy, but considering I was a walk-in, they got to me swiftly. The team checking everyone in was very friendly. The vast waiting area featured several televisions, reading, and light refreshments. After feeling like just a number at other Benz dealerships, this experience really brought the joy back into my membership in the Mercedes-Benz family. My was delivered in record time and with a fresh wash! Great job! Definitely trusting with my car in the future!

When I was just looking and deciding what car I even wanted, Hayes was patient with me and took the time to show me different models. I looked at other dealerships and decided I wanted a Mercedes. I scheduled a time with Hayes and everything went smoothly. After my purchase, I have come back with questions and the team is happy to take the time to show me features of the car I missed on the initial overview. I would definitely recommend Mercedes-Benz of South Bay

Ashley was super helpful in finding me the exact vehicle I wanted. The entire process was very quick and easy. Highly recommend Mercedes of South Bay!

Team was very busy but remained attentive and kind.

Honestly, super disappointed in this dealership's service department (not the service team doing the labor - they were great. But my service advisor and their managers left A LOT to be desired). This was the worst experience I have ever had going to get service completed on a vehicle. They got me in quickly and completed the service A, but then held my Sprinter van for 6 days without any communication while completing the other repair. The disappointing part was that I had called at least twice a day (for six days) and left messages each time with my service adviser, Naomi, never to receive a call back once. This van is my home, so I was staying in a hotel while in service and a call back (when I had left soo many messages) with communication/updates on my home would have been nice (that's a good business practice and just basic human decency, right?). I did go in and address the lack of communication in person and they assured me that they would do better. But, when Monday rolled around and I had called FIVE times, leaving FIVE voicemails (yes, I waited an hour or two between each call), still with no returned call, I finally went and picked up my van without getting the repair fixed and decided to bring it to another dealer. This was completely unacceptable and I felt very disrespected. All I was looking for was an update and some communication on what was going on, again, because this is my home.

Naomi was a great & very helpful service agent! Very class & clean atmosphere as overall.

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Great overall experience! Vroom sold me my car and couldn't be happier. Great customer service. Thank you!

직원들 특히 우리 담당이 여자분 인데 자기일처럼 넘 잘 도와죠요^*^

We did not plan to buy the car so quickly. Was shopping around several brands. But the representative gave us very good demonstration about the car and offer is good.

Update 9/12- Went back for issue with tires for new C300 2022 and Frank was generous with his time to fit me into his busy schedule and went above and beyond to take care of the issue for me. Thank you, Frank for your support through past few years and taking care of me. I had an issue with my new 2021 AMG GLE 53 SUV. it stopped in the middle of the road and wouldn't move. even though i had a bad experience with the Mercedes Assist and took 3 hours to get a tow, Frank at the dealership was extremely helpful. since these models have EQ boost and that's new tech in production cars, the battery and motor had failed so it took 3 weeks to get the parts and fix. Frank kept me up to date and pushed as much as he could to resolve the issue soon. very satisfied with his assistance and service.

My visit to your office was very enjoyable I love the attention to detail and the Video update the ride home, even though it was expensive. I really enjoyed it. Thank you

Roadside assistance helped me get to MB South Bay, which accepted my car as a walk-in. Sonia efficiently and kindly assisted me, and it took half the estimated time to complete the work! I highly recommend the MB South Bay Service Department!

My car was service last week and that was satisfactory up to the time had to pick it up. The car was ready for pickup and I paid for it and was told it would be right up front shortly. Well, it wasn't they could find the keys.. An hour still no keys found. the communication between the mechanic the lot personnel lost along with the keys. The manager finally came out of the office and at that time I was extremely late to work . I left the lot and requested they drop my car off at my home. My husband had to home to wait for it 5 hours later. Totally wrong way to start my day!!! No compensation offer or discount apply...not happy!!!

Sonia was great!

I'll be back for service because of your expertise. Thanks for taking care of my car on short short notice, "Good job". I do expect my car to be wash if needed, without asking.

Frank Perri, my Service Advisor was very thorough and cooperative. He ordered a Lyft for me(round trip)and it was very convenient for me. When my car was done with the Recall, Frank called twice, once for the status and then he called me a Lyft to pick me up at home. I was very pleased with Frank Perri's services. 9-9-22

Two 👍👍 the Mercedes-Benz of South Bay…😊 highly recommended coz the employees they are very nice and helpful when I did my car service. Keep up the good work guys 😊

Great customer service to the team at South Bay Mercedes?

I had a bit of rough start, as my car was not ready by the time it was to be done; but all felt back into right place at the end. I dropped the car off on 2 Sep to service and get it back on 3 Sep, but I didn't get the car back until 8 Sep. I was very frustrated as I did not have my car over the long weekend. And then I was surprised with much higher than expected bill. I was gong to give one star to none, BUT WHY THE 4 STAR? Amilcar, the Service Representative, although we had some communication gaps based on own assumptions, turned my frustration into positive customer experience by providing additional discounts and free next-service. I made the appointment for A1 service and rear tire replacements, and then called the parts to ensure those tires are in stock. A lady in the parts (I didn't take her name) told me they are in stock and then reserve them to Amilcar so that my car can be done within the same time as A1 service. However, something went wrong in this communication. When I dropped the car off, those tires were not available and thus the delay started. Had I known this, I would made the appointment after the long weekend, not before. Thanks again for servicing my car.

I am very pleased with the service I've received at MB South Bay. My Service Advisor, Sonia Gonzalez, is professional, pleasant and knowledgeable, a rare combination of qualities difficult to find these days.

Had an excellent service experience with Cliff Bryan. He was very knowledgeable and accommodating for my C300. Will likely return for additional service in the future.

My salesman was Julian Luna,Great attitude, attentive, Also grew up in the same area which was a PLUS. Incredible experience for myself and my Fiancé purchase was super fast and easy. Julian And Mar were a great team and I hope others experience. Thank you, The Uriarte family

I had excellent service and Sonia is the best!

Ronelle and TK were the dream team to finance a car from MB of south bay. I couldnt have had a better experience. I was able to get a great deal and a snack while i waited. It was marvelous.

I really have a good experience with Sales representative Monika and Chinchela. I also think Manager Dan was very fair and up to date on issues. In every move he tried to get feedback. I hate to say Finance agent Mrs. Kelly was not very polite. She didn't even update me on the paperwork she send me to sign electronically.

South Bay Mercedes does everything in their power to get you in the car that you want. Definitely recommend everyone get a car from here

My advisor Natalie is the best!!! Natalie was very professional, eager to resolve my problem and just overall a great employee.

South Bay Mercedes is the best. I have leased 3 Mercedes from this dealership. Frank in service is awesome. Frank is very Is knowledgeable about all Mercedes vehicles. Frank in service is the best.

Sonia is Great service representative She was very through in in investigating why my car?s electrical system failed

Best experience when I bought my car. Julian Luna was my sales men and he helped me with every single question I had . I got a 2022 GLC 300 super happy to own a Benz. I feel safe!

I was at South Bay Mercedes? to order a valet key replacement. Unfortunately, I could not walk up to the parts department, order the valet key, pay and leave. Instead I was previously informed (by phone) that this transaction was now being handled by the service technician. I was told that I didn?t need an appt. I went to South Bay mercedes on a Friday at ~ 11:45a with no appt. My service guy offered to wash the car for me (okay), but between his work load (I guess) I didn?t leave until 1:30p. I was livid. 2 hours just to order a part? Bad process or lack of priority on the service tech. Either way unacceptable.

Great experience! Always the best! Professional and friendly staff, very accommodating, knowledgeable about the parts and services. I highly recommended MB of SB it is the best by far in South Bay Area. You will leave satisfied and trust that the service provided is up to par!!! Best, Christianne Calbang

The atmosphere and service.

Had a flat tire on my new S580, and have the warranty on the tire, i had the car dropped off, Natalie didn't have a spare in stock so she gave me a loaner for 3 days while they found one, replaced it and I picked it up all covered by warranty/MB! Complete white glove treatment!

Emily solis was wonderful, she was so kind and nice

Timely service. Car was ready when promised. Shuttle service was conveniently available.

The service is quick and the staff is very polite.

Emily is a great service advisor!!!

340 miles 17 hours 1 month old new car in 2022 while driving I couldn't move due to a breakdown in the middle of the road I had to wait 4 hours on the side of the road to tow

The car was not ready at the time promised, but the manager followed up and made it right by offering my next oil change maintenance at no charge

We have had a great experience at MBSB. Mr Frank Perri, service advisor is very professional.

Excellent service, fast, my car super clean, beautiful dealer, I was having my good coffee and doing errands on the phone while they took care of my car, Emily the best that?s why is the second time I take it to her, is 45 minutes of my house I can choose a closer dealer but quality, customer service and trust is worth the driving

I have been with this dealership for 30 years and have always received great service. I have had the same service advisor for at least 10 years and this makes it easy to make appointments and get communication.

I was told the service rep would get me a loaner car. that didn't happen. unless I got a scheduled service. since I had a service plan I said ok do the service. I was told or led to believe in the closing room when I purchased the vehicle there would be three years of service covered. well, that wasn't true. so no service no loaner. Never again will I fall for any extras in the Finance/Closing room. it will have to be a really great price for me to ever buy again from this dealer.

*Easy to make an appointment *Very kind explanation of service needed *Well provided services

My service advisor is great and the quality of work is exceptional.

The service advisor was extremely knowledgeable and professional. The work was done as promised.

Hans called as he said he would at the time he said. Car was ready and waiting when I Arrived.

Frank Perri from the Service Dept is the best !

I really appreciate Sonia awesome professionalism and communication was very clear what was being serviced.

Frank Perri is great. He facilitated our warranty work and was very thorough in his actions with timely updates. Thank you Frank!

I had an appointment due to a check engine light. Car seemed great. Brought it in. 3 days later I was contacted that a simple thing needed to be replaced. Next day car was ready . I was told same day I?d be contacted and if they needed to get a part maybe I?d have to wait an extra day for that. I?m sure Covid had changed things but geez? that has never happened. Bummed

Professional staff, easy you purchase my dream vehicle.

Emily in service assisted me, and she was exceptional. She kept me updated about my car and answered all of my questions. Professional and courteous, I will request her again to assist me.

Frank Perri is our service advisor. He?s always very professional, knowledgeable and courteous. A pleasure to do business with.

Yes 10/10 Julian Luna Fast efficient knowledge friendly He delivered my car to my home personally and reviewed everything with me

Frank Perri is very knowledgable. explains every step of repair

Frank Perri is always great to work with. ...................

right on time, Mercedes made it easy to schedule and perform the service.

Great service. Advisor Frank Perri is very professional and knowledgeable. It's always a pleasure to spend time with him discussing questions and potential solutions to any concerns or questions I may have on my E350. Thank you Frank and Team!

Natalie was awesome and provided excellent service. I was a little early, Natalie was an onetime machine, took care of me and called Lift to take me home..

Great experience every time I get my GLE serviced. Only recommendation is to hire more finance personnel to speed the process of finance and/or purchasing

They have a great selection of vehicles Monica Travis was very knowledgeable and professional when I was there with my wife thx Monica for all your help.

SONIA WS WONDERFUL AS USUAL. THANKS FOR A GREAT SERVICE

I did my lease buy out at South Bay Mercedes, Keith, Ali and Jason were all great in assisting me. Thanks guys!

I’ve used MB of SB for years for 3 autos. Always great service (Hello Sonia!)

Not 100 % happy my car only had lease than 2000 miles no service a needed and they would not Turn off my light

Pablo Moreno is a courteous person, his big smile gave me confidence I?m in good hands, very approachable & polite, coz Paul used to take care of me but he was no longer as you staff. He listens to my concern, great customer service, he is a keeper!

My experience was very good. Naomi was very proficient and professional with a wonderful personality !! ? I purchased my vehicle in November 2021 and I didn't need any repairs on July 2, 2022.

Everything was OK, they seem to be real busy and takes a while to get parts

I would recommend Mercedes-Benz of Southbay because they are excellent service they keep you up on what’s going on with your vehicle they don’t have you like any waiting wondering what’s going on they have excellent service so I would recommend Mercedes-Benz of Southbay anyone I know I will recommend them to go see them and very polite representatives

e got our dream car from this dealership almost within our budget. We have been looking to buy BENZ for almost a year but couldn?t buy it because of less inventory, inflated prices etc. etc. We finally made the plunge this weekend. We went to the store with no hopes of getting a car in our budget. When I first called Mr. Mina ? our sales hero, to book the appointment, his attitude was super optimistic. He told me, you guys come in and I will make this happen. In my mind, I was like every salesperson says that but no one is able to meet my budget. Anyways I went with my husband and 2 kids to the dealership on Sunday. It was busy; I mean busy. There were 3-4 salespersons with clients. I thought in my mind, does this dealership even have cars in the inventory? But they had a lot of options. We were greeted nicely by Mr. Mina, he listened to our requests and showed us some options. He took us for a test drive and explained all the features patiently. We really loved the car but when we saw the actual price, we were disappointed because the car was out of our budget, and from our past experiences with the dealership, we were thinking we won?t be even close to our budget. Mr. Mina finally shared the numbers and man we were right; the car was way out of our budget. Then we met with Jason- Manager of the store. He was very honest and transparent with communication. There were no false hopes created by him. He asked about our budget and said there is no way he can meet the exact budget, but he can come up with some options. Unlike another dealership, he didn?t straight say, Sorry, but this is what we can do. He said, let me see what I can do to help. He made some calls and gave us some options. He came back with final numbers, which were not exactly our budget but still close to what we could go with. We completed the deal. For sure, meeting with numbers was one thing but another primary thing was the dream team- Mr. Mina and Mr. Jason. They are there to work with you, not just get your money. They both were very transparent and very patient with us. They knew we were with small kids; they did their best to accommodate that. Last, I also want to recognize Ms. Mara- the finance lady ? who was the most important person to close the deal. She was supposed to leave at 6 pm but we were in her office till 9 PM to close the deal. She let my kids to play with her puppy and was very patient in dealing with my impatient kids( who were there in the dealership from 3 PM ? 9 PM). I also spoke to other customers that day; I think the store closed 4-6 cars deal that day and I can imagine that because everyone was so patient with their customers. In fact Mr Mina, in the end, said, this is not the end of a relationship but the start of one. This totally proved that we made the right choice to get the car from this dealership. By the way, this was our 2nd visit to this dealership in 9 months and the experience was extremely different. I would honestly say, this is one of the best dealership experiences we have had so far. Great JOB team. I would highly recommend this dealership.

Frank Perri, my service advisor, again provided excellent service during my recent, urgent, visit to Mercedes South Bay. The consistency and quality of his performance is outstanding.

Brought car in for recall notice. Natalie explained everything very clearly

The whole experience was very comfortable. Staff were very knowledgeable all vehicles.

Mr. Hans Rico (Service Representative) was respectful, kind and explained process of service as well as answering some questions from me.

The folks here were pleasant and professional, with the service performed in good time. My service writer, Emily, was efficient and personable, the guys who had to move several cars in a limited space to free my car so I could leave were professional, upbeat, and showed both skill and patience. I had a good experience... but the guy I first met in the service entrance was a little sullen and curmudgeonly, maybe having a bad day?

Great experience, Collin was very helpful helping get an appointment. They found the problem and got my car fix in few days Thank you

I recently leased my first Mercedes-Benz from here and was more than satisfied with my overall experience. The front desk agent was extremely kind and welcoming, which really set the tone for the day. The sales associate who helped me throughout most of the visit, coincidentally named Mercedes, went above and beyond to ensure I got the car I wanted. The finance person I dealt with, Hector, was extremely personable and worked to get me the best deal possible. Everyone else from the finance manager to the gentleman who swapped out my license plate frame to the employees I briefly spoke to in passing made the ordinary experience of going to a car dealership pretty extraordinary.

Just bought a GLC300 (2019) there. I love this car with reasonable price and upgraded gear. However, I need to wait for more than 2.5 hrs to complete the payment procedure. This is definitely too long.

Great experience. Our sales person Mercedes was fantastic

Fantastic staff and service. Everyone should buy a car here. Beware, get the best warranty, service and parts are pricey!!

My experience with Jacqulyn Mohl was outstanding from start to finish! She by far was the best Customer Service rep I have ever dealt with! Mercedes Benz of South Bay is extremely lucky to have her on their team! From the second I met her I knew that she was there to help from setting upt he loaner car and keeping me posted as to what my car needed...She is an MVP and takes pride in helping and servicing people's needs! THANK YOU!

I don't even know where to begin about Clarice.. she is AMAZING! From the first day, we contact we knew we found the right person for our day. She is kind, personable, makes you feel relaxed, and takes her time to do the right thing. I could go on and on. We had some struggles since both our families are split so then tension was definitely felt on the day off but she when above and beyond to make everyone feel comfortable, and stayed positive. And of course, was right on the budget for our day! She worked with us to stay on budget. I would HIGHLY recommend Mrs. Clarice Haynes to anyone who asked! If your still looking, stop and contact Mrs. Clarice Haynes for your investment by reaching her via WhatsApp:+447862074282 /Email: claricehaynestrades@gmail.com

Great service! Jacklyn Mohl is awesome, she really took care of me from start to finish!

Since buying our new Sprinters we have had a few issues that required dealers servicing and the team at South Bay was awesome, kind of like family. Naomi our service rep was very attentive and made sure we were always taken care of and kept us well informed on the status of our vehicles. We manage a fleet and these vehicles are critical to our operation which is what made the experience the best.

I took my GLA in for service and my service advisor Hans Ricoh took very good care of me. He is so attentive and made sure all my needs were met. I always receive great customer service when I visit Mercedes Benz of South Bay. Thank you Hans Ricoh.

I had a pleasant experience. Everything went well costumer services was good.

My overall experience was amazing. From the start Rich helped the whole way to find the car that I wanted I've had the car for a month and I have no regrets about it I appreciate the Mercedes dealership and the workers very friendly. Will definitely be back for more cars.

I had a good experience! Service went really well and everyone was very nice during my appointment. 👍

Very professional. On point on service and time. Mr B .Parker the service rep. Is awesome and explains well …SouthBay is lucky to have him on board. I love the video that shows and explains what’s needed to be done, I’m a visual learner love that.

Finance gave our loan to another bank without informing us. Kept calling to try to find out which bank had my loan. Left the finance director multiple voicemails and no call back. Horrible customer service.

Cố vấn dịch vụ đã có thể lắng nghe vấn đề của tôi và làm việc trên ô tô của tôi một cách chuyên nghiệp và nhanh chóng giải quyết vấn đề ô tô của tôi

Thank you to Natalie for helping me with my services needs.

Service was completed faster than anticipated. All staff are great to work with.

Sonia was great to work with! She kept me informed every step of the way.

It was great they got me into the exact car i seen online and got me a good deal. I Love the car I am in.

I needed a part that I was originally told would be delivered in a couple of weeks. I paid almost $700 for a rental they provided and for the diagnostic work and was ultimately told the part won?t be available for another 6 months.

Excellent, thank you Pablo for great service, done on time, very professional, kept me informed

Amilcar Mejia did an outstanding job of getting my car serviced and he kept me well informed. The service on the car was excellent also. Amilcar also got the price of the repairs reduced and performed quickly. This is quality service that will bring me back to this dealer with all my car servicing. Roger.

Staffs are welcoming, they have a good customer service

Scheduled to resolve noise, left with new tires, new battery with clicking noise unresolved after telling me it was fixed.

Frank was knowledgeable Service fast and quick They knew immediately what was wrong with my car

They treated me real good and the process was easy

My experience was very pleasant and professional. The person who leased me my new car was absolutely exceptional. I will definitely recommend him to friends.

Lack of communication to either call or email me to discuss the bank I would finance with. Was under the impression that I would be financed directly with Mercedes but I find out the day my payment is due that my loan was transferred to another bank.

😍 Service is great especially my Service Advisor Mr. Frank Perri. Couldn't ask for more. Thank you Frank!

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We are long term customers more than 30 years, Southbay Mercedes has always been the best in the area.

Frank is so helpful and detailed when discussing about my car maintenance. I feel confident with his knowledge in MB cars that he is taking good care of my vehicle. Recommend everyone to reach out to him as your representative for service.

Came in due to a sudden battery malfunction indicator light. Was provided service as well as a ride to/from home without any issues. The problem was taken care of ahead of expected time, all went very smooth.

very nice experience,very nice experience,very nice experience,very nice experience,very nice experience,very nice experience,very nice experience,

Excellent. Very attentive and accommodating staff. Very professional service department.

Recently, i had to get A5 service for my GLE A43. Brad in the service department was professional and on point. As I waited on site Brad kept me informed on the progress of my vehicle servicing. Because of his courteous and expeditious service, I highly recommend Brad at Mercedes Benz of South Bay.

Recently, i had to get A5 service for my GLE A43. Brad in the service department was professional and on point. As I waited on site Brad kept me informed on the progress of my vehicle servicing. Because of his courteous and expeditious service, I highly recommend Brad at Mercedes Benz of South Bay.

I?ve been having South Bay Mercedes service my cars for years now. Always thought their prices of repairs were on the high-end but it gave me a sense of confidence to have the dealership take care of my car and develop a history of repairs since the car was originally purchased there. I?m giving a 4 star rating this time because of I had confusion about the car loan policy. The receptionist who answered said that my service advisor had to approve the car loan while my car was being repaired. Then I spoke to my service advisor and she said that she could get a rental car and we made the appointment for the following day. I take the car in and ask for a rental and my advisor said that since it wasn?t a major service she could not approve a rental, knowing that it?s annual maintenance. So I felt this was a ?bait and switch? to get me in soon and then offered me Lyft services to/from the dealership to home. This was fine with me since I didn?t have any appointments that day. My car wasn?t ready until the following morning and the my husband said ?what happens if we didn?t have a second car?? which was true. Luckily we had a backup. Think that loaner car policies should be upfront to customers from the beginning so customers would know what to expect and be honest. Otherwise service was good and car was ready and washed when I picked up my vehicle.

The service advisor was able to listen to my problem and work on my car in a professional manner and was fast to solved my car problem

I just bought out my lease, and it was a great experience from start to finish. I leased my car from Doug three years ago, and once again he made the process easy - and got me a great deal!

Great service as usual. When they told me two hours for the work, they really got the car back to me in two hours. I only gave four stars for facilities because they still haven?t brought back any snacks to the waiting area. It?s just bottled water and a coffee machine. C?mon. Covid has been around for over two years. You can certainly figure out by now how to bring snacks back for your customers.

Quick and easy. Everyone and everything was perfect.

Mercedes-Benz of South Bay treats their customers with respect and gentleness. They made my birthday VERY SPECIAL with the purchase of my new 2022!!! In need of a car, stop by Mercedes-Benz of South Bay they will work hard to help you!!

I’ve owned Mercedes for years. Always great service explaining what was needed. During yesterday’s visit, advisor Frank realized it would take longer, due to other concerns with my car. So, they gave me a loaner to run errands while they repaired my car. Wouldn’t go anyplace else.

Is this car for sale or not because it was just posted with house of imports bueno ca? White 2017 63 I do not understand why it’s posted if it’s not for sale!

Hans was really good, very friendly and kept his word, very responsive as well. Thank you

I should have learned from my first time dealing with Mercedes Benz South Bay / Autonation. Clueless -- it should not take 3 weeks to get a car fixed for a key issue - Not to mention that they did not even offer me a loaner car and I had to pay out of pocket for something that was under warranty. Which later by the way they ended up telling me was not -- totally clueless staff and my family will never be buying anything from mercedes or autonation again . I am also passing this horror tale to the 8000 people in my company . Steer clear !!!

When I need a repair the last couple of times I had to leave the car for a whole week. Also this last repair was for the same thing four times. Its ridiculous. Oil leak.

Hans at Mercedes of South Bay provided me with excellent customer service , he took the time to listen to all the problems my car had and helped me decide on what my car needed. He was very knowledgeable about the parts and service needed. He looked through lots of the records of my vehicle and took the time to break things down to me. I definetly recommend Hans Rico to anyone who needs service on their vehicle.

The service department is great! They are very helpful. Just purchased a car and even though it is a long process they made it very relaxing and comfortable!!!!

Amazing service department. Sonia is an incredible service advisor. Knowledgeable, professional and courteous.

The person who help me was very rude attitude. He basically got upset because I told him to remove a couple of services that I didn't want.

would not recommend!!! very poor at communicating any information

Friendly and knowledgeable service advisor Very attentive and caring

My Service Adviser, Frank Perri, and the Service Manager, Steve Schimkuss, are great. They take good care of me and, especially, my car. They go the extra mile to ensure that everything is taken care of properly and promptly. I've been a very long term customer here precisely because of the exemplary service that I receive.

Great service and made buying process easy. Definitely recommend.

Excellent service, I was very pleased. My service representative was very helpful and informative.

Frank is always very friendly and extremely helpful.

Sonia was very helpful.i was very satisfied with customer service.

I have a rare B250e electric car. It took them a very long time to diagnose what was going on with an indicator but eventually, they resolved it. I am super grateful for this favorable resolution as I really love my car.

Excellent job done by service writer Sonia. Top quality loner car.

To install a center console cover it took from 8am to 4pm, which is understanding they have a lot of work. I was texted around 4pm that the car was ready for pick up, I arrived around 4:20 to pick up, when I check out I was told that I was going to get a complimentary wash. When I went to the porter to get me car he said that is was going to take a while, after 30 min they bring my car and it is not washed, he said that there was a big line to get it washed.

Excellent! All staff members are well trained. Keep customers posted of all situation in a timely manner. Rental car arrangement is prompt.

I would like to write this review. In regards to Natalie Duncan. The customer service experience given by Natalie was exceptional. Your communication skills are superb. On a daily basis she kept me updated with everything that was going on with my car. I think Natalie is an an amazing example of what a customer service representative should be like.

The car runs good, I am enjoying it and the people are awesome and nice people.

Fast service, good customer serce from babak, car got washed

Always the best experience , faster service and very friendly staff

Five Stars The service was excellent

No hassle at all, Customer Service is Superb. I arrived early and the person assigned to me is still on lunch break. I was assisted by the next available person.

I paid a ridiculous amount of money to fix my beater, it's old and doesn't get much use. The estimate was poor and incomplete!

Service is excellent, efficient and easy.

My experience with Mercedes Benz has been nothing but wonderful. They have great customer service, that would do everything to make you happy. They send reminders to me in advance for car service and recalls. While my car is being serviced, complimentary car is given to me if needed.

Very pleasant staff, I was treated kindly. Car service was complete in the same day that my car was brought in. I was able to get a great loan car for the time it was needed and the car was nice and Clean. My car was returned to me with a complimentary car wash which I appreciate. Namoi Gutierrez provided great costumer service.

I recommend Mercedes Benz of South Bay,especially Ryad who helped me a lot and explained to me everything. I had a very satisfying experience in this place. I would definitely recommend this place.

I took my car for a service and Frank help me he is very knowledgeable and good customer service

Everything was straightforward, including pricing and delivery. I was in and out of the dealership in less than an hour with the new 2022 Mercedes Metris.

When I called to schedule service, my Service coordinator person, Natalie, was great, pulled up my records, set the time and took care of everything when I took my car in. Natalie has always been very helpful and knowledgeable. After the service, I can feel that the car is driving smoother and quieter. At the same time, may car cleaned and washed thoroughly. Great job.

Routine scheduled maintenance done by appointment. Service was on time and completed within time provided.

My service writer Amilcar Is to be complimented. Though when just pulling into the service area, some the guys directing me where & what to do while waiting for Amilcars help. One of them in particular was verbally rude, & also felt ignored for a while.

Just bought my E400 used and needed to have a Factory Recall taken care of. I'll be having my services dine here. A very Professional and nice facility. Hans is a great service writer and appreciated his professionalism.

I waited 2 years due to the covid to finally get my new car. Slowly the cars were being delivered. I have been working with Michael Amos. He is a super great person. He helped me for two years until that one special car was delivered. I am so thankful I had Michael to help me. so understaning and very helpful. I could go on about Michael. Plus I really happy I got to meet Christine (Michael's manager). she was very helpful and concern everything was processed good. I waited for the GLC300 so that I could stay with Mercedes in Torrance.

My experience at South Bay Mercedes Service Center was great. I was greeted by my service advisor and promptly examined the vehicle. Babak constantly kept me up to date on the repairs of the vehicle. Always a pleasure trusted my vehicle in the hands of South Bay Mercedes and Babak.

I had a 50,000 mile service done on my 2014 E350 last Friday. Hans went over every detail with me. My car feels like new. I wouldn't take it anywhere else. Five Stars!!!

Nice service people. The process of getting set-up was really quick. They gave me a ride back home.

They work with you, they’re polite. They let you play around with the 2022 c63 (: good people.

Pablo was a great advisor, he explained everything in detail and had our car back before end of day like he said

Nice and easy to deal with the people ,they take good care of your concern in maintaining your car, they professional.

Everyone I encountered was friendly and helpful. The time for my car being serviced was good and efficient.

This is our first time buying a Mercedes and our buying process was smooth and none stressful. Our sales lady was professional and knowledgeable. She is also friendly and give us alot of useful advise. The financing guy was also professional and friendly as well. We will definitely buy from them again. We recently had to service our car and our service advisor was very good as well. She took care of us and our car.

Stayed too long at the shop. Had to wait about two and half weeks to have the vehicle ready.

Nice friendly environment, Phone customer service, none on weekends quite an issue, if loaner, requested during previous week. But Staff handled situation well.

The repair service was excellent. The complimentary car wash was absolutely horrifying. My car looked 10 times worse than when I took it in.

5 stars for Frank! He was the most helpful and thorough advisor I?ve encountered in a long time. He explained to me my options and offered suggestions about how to choose what was best for the maintenance needs of my car. He is extremely knowledgeable and that isn?t something easy to find in a service advisor. I will stick with this one! Oh and kindness goes a long way also. Top Notch!

Took my car in for servicing and Pablo Moreno helped me every step of the way very personable and helpful and got me out of there in a timely manner thank you Pablo

Amazing customer service. Natalie was on time for my 7:20AM appointment. Took care of everything within a few minutes. I was given free cab rides to and from the dealership. Overall it was a pleasant hassle free experience at Mercedes Benz of South Bay.

Brad service agent has the worst costumer service. He made me feel like it was an inconvenience to his day having to deal with another car. I?m had better service at a local shop. Parts are missing and found broken tabs to engine cover. Charged to work not preformed and agreed

Very Excellent!!! The representative was very polite, patient and fully ready to help me. It was very clear easy for me to understand what he explained to me. The car was in perfect condition.

Service work was completed as scheduled . Brad in service is always very helpful!

We took the car for service. The consultant assigned to my car did a great job communicating to us. Due to pandemic, they were short staffed so they had my car for a week with no rental available. This is why I gave them a 4 star only.

Easy process?.in and out quickly. Not cheap but you get what you pay for!!

It?s a great place to get your car serviced as you make an appointment and you don?t have to wait very long. Frank is great! He will take care of you!

Dropped of my vehicle at 7AM, was told it would be done by 4PM the same day. Never heard from Amilcar that day, or the next day. I texted, called and nothing. Finally had to call the receptionist to get information about my car, was told it was done but had to get myself to the dealer even though they didn't offer me a loaner when I dropped mine off. They had my car for over 40 hours but never communicated anything with me the entire time.

My service experience was very good and helpful. I would recommend this place.

Because I've been driving my 2018 E400 Coupe very little over the past two years due to the Covid pandemic, I've been having a lot of problems with keeping the car's battery charged. It died completely in October 2021 and the car had to be transported to South Bay MB. The mechanics concluded that the battery itself was defective and replaced it under warranty. The problems resurfaced recently, and this time the mechanic went through the car's entire electrical system to make sure that nothing was draining the battery when the car was not in use. No such problems were found and it was again determined that the battery was the problem, perhaps because of the lack of use, and once again it was again replaced with a new battery. Although the car was out of warranty at that point, the dealership nonetheless did not charge me for either the battery or the time spent diagnosing this vexing problem. I was particularly pleased with the great service provided by Customer Care Representative Babak Vahedi. Kudos!

Service was done in time and had few floor mats that were ordered.

I recommend Mercedes Benz to everyone, becouse they provide excellent service.

I did not receive the level of customer severs that I use to receiving. First- My Service Provider was late for my appointment after I reserved an 8am appointment. Second- The repairs on my car were over priced for a simple for a A5 Service. Third- My Service Provider was very short with me after being very late for my appointment. Fourth- After paying for the A5 service I was told in a very rude response that my car would not receive the complementary car wash or cleaned by the service personal at the South Bay Mercedes dealership. When I ask why, I was giving a nasty & unacceptable response with an attitude. My visit to the dealership was not a good experience & I mostly likely will not return to the dealership for future service on my Mercedes Benz considering the amount of money that I payed to have my car serviced. The car rental at the dealership was okay but the rental provider gave me a car with a empty gas tank level therefor I had to refuel the gas tank after leaving the dealership. When I returned the rental I provided a receipt for a refund & I was denied a refund for the gas purchase. The gas level was not check by the rental company before I was given the rental at the dealership. Over all my service experience was VERY POOR & I was not happy with the service provided on my Mercedes Benz of South Bay. The entire level of service was poor & my rating would be a Failure to provide excellent service is what they pride their reputation on. The service grade would be an F. In the past I have had EXCELLENT service but not this time. Totally unacceptable. of my

Naomi and her associates provided an excellent service just as Paul Buntukampol did before! I am blessed to have them caring for my car!

Service adviser Frank Perri is always very professional and helpful.

Excellent and prompt service. Very clean facilities and very knowledgeable

I was very disappointed with the customer service my wife and I received at Mercedes of SBay. Our sale person was helpful through most of the transaction. After signing the paperwork I took the key and headed home once home. Once home I realized I only have the one key. I Called my salesman Julian and he told me it only came with 1 key. He said he would speak with his sales manager and try to do something about getting another key. A couple days went by I called ands spoke to Dave the sales manager he said there was nothing they could do, not even order a key at their cost. Now we're out over $600 to have a spare key after spending $36,000. They also wanted $180 to program the key after purchase. It has been several years since we've purchased a car but never did I thing a Giant company like AutoNation could certainly afford better than my wife and I to absorb almost $1000 in cost for a missing key. Shame on you AutoNation. I would not recommend AutoNation for your next car purchase!

I went there Feb 10 for a simple procedure (affixing emblem letters, 4MATIC). Everyone was very professional from the service tech to the agent , Naomi. I was directed to the waiting area where I had coffee. They came and fetched me when it was done. Bonus : no charge 👏🏻👏🏻 Great experience 👍

This review differs between service and the loan car. Service from the dealer, as usual, was great. Service from the new loan car company was, at best, the poorest ever experienced.

Everyone at the Dealership very respectful and polite

Very professional and nice. Stood by their verbal commitments .

Great customer service and fast service! Wait time was short for my inspection. Thanks!

Excellent service and the Service Advisor was very helpful.

The customer service representative Amilcar Mejia was excellent. He listened patiently to me as I tried to explain what was wrong with my car. I would certainly recommend him to anyone that is bringing their car in.

Emily was great She was very efficient and took care of my problem

Good Evening; In my opinion, Mercedes-Benz of South Bay maintains professional & kind efforts to customers in any regard when concerning... a "Benz"! I've visited Mercedes-Benz of Escondido & the architectural features of their building / offices makes it a noteworthy mention!! Nevertheless, South Bay is unrivaled & #1 to me! ❌⭕❌⭕ Tam L. Perez p.s. Merry Christmas & ever prosperous New Year 2022! 🎼

Service manager, Naomi, does not return calls from me or insurance agent regarding services for Benz- have to go in person to get response!

We were offered a Mercedes Premium Service Contract and Protection Plus - 2 different contracts that cost of total almost $6,000 when we purchased a car from South Bay MB. The finance Manager - Kelly- said that we can later cancel the contract if decided otherwise. We were resistance to sign the contract, but as Kelly convinced it can be easily cancelled later, then we signed it. We requested for the contract terms sheet to study the contract coverage and to date only the Mercedes Premium Service contract was given - nothing on Protection Plus. On August 28, 2021 just one day after we purchased the car and signed the contract - even when the car had not been delivered - we decided to cancel the Protection Plus contract and informed Kelly as well as Memo via emails and phone calls. Memo said that $2k on the Protection Plus is nothing for SB Mercedes and wouldn't be a problem to cancel. Until today Oct 22,2021 - almost 2 months after the cancellation request, we haven't heard back the refund confirmation, let alone receiving the refund itself.While $2k might be nothing for SB Mercedes, for us is a lot! Just after I wrote the review - almost 2 months after we confirmed the cancellation of the Protection Plus, Memo called me, told me in a rude way that we haven't filed any cancellation properly as the contract is under my daughter's names she should be the one to cancel. He instructed me to get my daughter to check the current mileage of the car to get the cancellation prorated. We informed him that our daughter has send an email confirmation for the cancellation just 2 days after the contract was signed when the car had not even been delivered, thus it is not acceptable at all if they want to use the current mileage to prorate. Story short, after long argument he then checked the email correspondence and found our daughter confirmation thus agreed to "help" to forward the cancellation request to cancellation Dept. Wow.... it took almost 2 months to get a confirmation of contract cancellation, and were accused that we have not filing the cancellation properly. Be careful in signing any Maintenance or Protection Plus contract from MB. It looks minutes to sign in but 2 months for cancellation just to get proceed! In addition he said that it would need 3-9 weeks to get the refund. The worst cancellation experience ever!

No BS in my dealing with the owner. Hot the deal that I want within 30 minutes.

Steve is a good communicator and helped us with our Mini Cooper. At 133,000 miles almost everything failed. Steve and his mechanics did a great job, and now our car is like new! We highly recommend

friendly and accommodating, thanks Sam

I would like to thank Sam for all his help as well as the lady in the finance department (I forgot her name but not her accent). these 2 are a dream team I would like to add that 5 phone calls in 1 day by 3 different people to make sure I was going to be arriving to purchase the car is extremely unnecessary and frankly off putting. the sales Manager was also rude. the only saving grace for this purchase was Sam the sales person who went out of his way to make my experience enjoyable.

As always, excellent service from Brad Parker!

I brought in my vehicle after having a suspicious leak. Pablo and his team ran a diagnostic and checked every square inch of the car. Pablo has never failed to reassure me when I am having car troubles. If you are a person who likes to lease cars, and you need a consistent service advisor. I highly recommend Pablo!

Very professional and customer friendly

3 1/2 stars There are quite a few pluses and minuses to this dealership experience. The overriding shining fact I was dealing withAMG sales person: Collin Flores: easy-going, low pressure, knowledgeable, no games. Unfortunately I cannot say the same thing for his Ally supervisor or finance team that was working that day. They wanted to use old car sales person tactics befuddlement to get me to commit and purchase add-ons which I did not want.I would have walked had it not been for Collin. Physically as expected the dealership is immaculate and beautiful.It seemed they wanted to use old car sales person tactics befuddlement to get me to commit. I would’ve walked out of there Collin was extremely helpful and save the day and I did purchase a vehicle from him. It was an AMG and they did have the car immaculate as expected.

My service appointment was awesome! I dropped my vehicle off for a nail in the tire and my service tech informed me I was due for service and I had prepaid for 3 service appointments! Jacqlyn was PHENOMENAL!! She estimated my car would be ready by end of day and SHE WAS READY!!! Thank you SOUTH BAY MERCEDES 🥰🥰🥰

South Bay Torrance 8s everything. They guaranteed the car I wanted and made it happen on reasonable terms. I would personally like to thank Mark and Allah 4 making it happen

Ask for Frank for your advisor.

I got a check engine light on my 2019 Sprinter on a Friday. I called for an appointment and they could work me in on Monday, first thing in the morning. Unfortunately, I had business meetings that would preclude me from bringing it in at that time. They said I could bring it in for a walk on on Saturday. I viewed this as very responsive. So I get to the dealership and am first inline in the service line. But to my dismay, they started processing people who had gotten there after me. I had to complain to finally get processed. I mean clearly, my vehicle was the very first in line and it is hard to miss a 4x4 Sprinter…. While I was being in processed, I asked about all the safety recalls on the vehicle and they could only work one. Not the dealer’s fault, but that just means another trip later. Then I asked about doing an upcoming A service. I was shocked at the price. Replacing wiper blades was $99. The major other elements were an oil change and fuel filter change… total price was $1000. Unbelievable for an oil change, a fuel filter change, and wiper blade replacement. They said they could eliminate the wiper blade change. Anyway, I will be going elsewhere for the service. That is just gouging. Oh and no replacement vehicle for a Sprinter, just their cars. Hmmm, second class citizen treatment. But they did pay for an Lyft ride home…. So they did nothing but park the vehicle on Saturday. I assume they were closed Sunday. It took them a day and a half to determine the fault (which was id’ed in a fault code in seconds… I had done it at home, literally in seconds), and then to troubleshoot and replace an O2 sensor. First off, why’d it take so long to plug in a code reader? Second, why so long to change out a sensor? Three, why did a sensor fail this early? They did wash the vehicle before returning it. Overall: dealing with the coordinator was a very pleasant experience. Getting me in quickly and accommodating my work schedule was a real plus. The experience in the drop-off line was infuriating. Feeling like a second class MB customer, no replacement vehicle, was not pleasant. The price for the regular service was ridiculous. And the amount of time to troubleshoot and replace the faulty sensor was excessive. The free car wash was nice.

The service department is flat out great. My service contact is Frank Perri and he is most informative and helpful.

My service advisor Babak at South Bay Benz is very professional, knowledgeable, and provides excellent customer service with all of the services I've rendered for my 2018 AMG C63S.

I had a issue with the pressure with my tires and did not want to mess up my car so I brought it in to have it checked. Everyone was kind and helpful. I appreciated it.

It was easy and thorough.

Love my new car. The experience at the auto nation was incredibly pleasant.

I dropped my truck off everyone there helpful and nice. Emily the cashier assisted me with my loaner if you have to wait the the area clean.

Martin was a pleasure to work with. He was genuine and helped me get the best deal. Had a great experience at Mercedes of South Bay.

I have to be honest. With a brand new car with 550 miles on it I am not expecting the car to be towed on a flat bed with a dead battery and there to be no timetable on when it would arrive. Anyone would be upset hearing that. I am not expecting to be dealing with a combative service rep Jackie Mohl who is barely giving me the time of day. Fast forward 2 weeks later and the battery arrives and they install it and I tell them not to wash it for fear of them scratching it. It is returned to me FILTHY with fingerprints and dirt still on the car as if it was on a mud road race....so I said "Go wash it" reluctantly. It comes out 35 minutes later in sunlight with fine scratches all over the paint. I was in shock I have to be honest. I left in a loaner again and left the car with them for them to detail. I picked it up 48 hours later cleaned yes but the scratches remained(black car). I don't know what type of towels they use there but they are not microfiber. I was upset naturally and spoke to April the Service Manager and she spoke to Mercedes USA and they finally agreed to let me get the car professionally detailed and scratches removed. Yes they paid for it but it was an agonizing 3 weeks with a BRAND NEW car. There is no way I can recommend this dealership. Calling me before this review to tell me to give them a great rating also a bad idea. Can you imagine being told what kind of rating to give a dealership? I have the car back yes and it is running yes and the scratches have been removed yes but I would not recommend getting your car washed there. I will say that April was nice but the Jackie Mohl Service Rep was not. I love my car but I am not happy with how the whole thing was handled. That was an AMG GLE53 Coupe 2021 Black fyi. The dealership would benefit greatly from buying their towels from Chemical Guys in Gardena which are the softest anywhere but I doubt they will nor listen to me.

I took my car in for repairs, Sonia my advisor is great at communicating and kept me updated on my car, I noticed some finger prints on the inside of my convertible top I let them know and they took care of it right away. I always have a good experience there

Service advisor didn?t answer her phone, didn?t return my calls after leaving voicemails throughout the day, didn?t give me a quote for the work, didn?t notify me it was completed and I had to pick up the car from sales because service was closed by the time we found out the car was ready. Unfortunately, this is common among service at this dealer.