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Car Shopping Made Easy
Have your eye on a Mercedes-Benz GLA, Mercedes-Benz A-Class, Mercedes-Benz G-Class, Mercedes-Benz E-Class Wagon, or Mercedes-AMG®? Mercedes-Benz of South Bay is your premier destination for new, pre-owned, and Certified Pre-Owned vehicles from Mercedes-Benz in the Torrance, California area.
If you're located in Inglewood, Hawthorne, or Manhattan Beach, Mercedes-Benz of South Bay is the go-to luxury car dealership for Mercedes-Benz car buying and servicing. We also carry an extensive and comprehensive inventory of pre-owned luxury vehicles from other exclusive brands. You'll also enjoy our lease specials and a wide array of financing options to suit your financial needs. You can even buy online!
At Mercedes-Benz of South Bay, we'll help you get behind the wheel of the Mercedes-Benz you've been dreaming about. Visit our Mercedes-Benz dealership and let us demonstrate our commitment to excellent customer service.
If you're located in Inglewood, Hawthorne, or Manhattan Beach, Mercedes-Benz of South Bay is the go-to luxury car dealership for Mercedes-Benz car buying and servicing. We also carry an extensive and comprehensive inventory of pre-owned luxury vehicles from other exclusive brands. You'll also enjoy our lease specials and a wide array of financing options to suit your financial needs. You can even buy online!
At Mercedes-Benz of South Bay, we'll help you get behind the wheel of the Mercedes-Benz you've been dreaming about. Visit our Mercedes-Benz dealership and let us demonstrate our commitment to excellent customer service.
New Mercedes-Benz Inventory
If you're shopping for a new Mercedes-Benz vehicle, stop by our store
and let us show you our extensive new inventory. We have a variety of
new Mercedes-Benz models in the Torrance area, including all the most
popular and sought-after models in a wide assortment of body styles and
colors. Come view inventory in our showroom.
Looking for a popular Mercedes-Benz model? We carry many brand new vehicles, including:
Whether you're looking for a sedan, roadster, cabriolet, SUV, or wagon, at Mercedes-Benz of South Bay, we'll help you find the vehicle that fits your needs. We also carry a variety of Sprinter and Metris van models that you can test drive today. Learn about what the Mercedes-EQ vehicles have to offer and get answers to commonly asked questions with our Electric Vehicle Buyer's Guide.
Looking for a popular Mercedes-Benz model? We carry many brand new vehicles, including:
- New Mercedes-Benz A-Class For Sale In Torrance
- New Mercedes-Benz C-Class For Sale In Torrance
- New Mercedes-Benz CLA For Sale In Torrance
- New Mercedes-Benz CLS For Sale In Torrance
- New Mercedes-Benz E-Class For Sale In Torrance
- New Mercedes-Benz G-Class For Sale In Torrance
- New Mercedes-Benz GLA 250 For Sale In Torrance
- New Mercedes-Benz GLB For Sale In Torrance
- New Mercedes-Benz GLC 300 For Sale In Torrance
- New Mercedes-Benz GLC 300 4MATIC® For Sale In Torrance
- New Mercedes-Benz GLE 450 For Sale In Torrance
- New Mercedes-Benz GLS 450 For Sale In Torrance
- New Mercedes-Benz S-Class For Sale In Torrance
- New Mercedes-Benz S 500 For Sale In Torrance
- New Mercedes-Benz SL For Sale In Torrance
- New Mercedes-Benz SLC For Sale In Torrance
- New EQS Sedan For Sale In Torrance, CA
- New EQS SUV For Sale In Torrance, CA
- New EQB SUV For Sale In Torrance, CA
Whether you're looking for a sedan, roadster, cabriolet, SUV, or wagon, at Mercedes-Benz of South Bay, we'll help you find the vehicle that fits your needs. We also carry a variety of Sprinter and Metris van models that you can test drive today. Learn about what the Mercedes-EQ vehicles have to offer and get answers to commonly asked questions with our Electric Vehicle Buyer's Guide.


Pre-Owned Car Inventory
If
you're in the market for a pre-owned or Certified Pre-Owned
Mercedes-Benz, we have an extensive inventory of various models
available. In addition, we carry several pre-owned vehicles from other
premium manufacturers. Come take a test drive today in one of our many
pre-owned vehicles like:
- Pre-Owned Mercedes-Benz A-Class For Sale In Torrance
- Pre-Owned Mercedes-Benz C-Class For Sale in Torrance, CA
- Pre-Owned Mercedes-Benz CLA For Sale In Torrance
- Pre-Owned Mercedes-Benz E-Class For Sale in Torrance, CA
- Pre-Owned Mercedes-Benz G-Class For Sale In Torrance
- Pre-Owned Mercedes-Benz GLA For Sale In Torrance
- Pre-Owned Mercedes-Benz GLB For Sale In Torrance
- Pre-Owned Mercedes-Benz GLC For Sale In Torrance
- Pre-Owned Mercedes-Benz GLC 300 For Sale in Torrance, CA
- Pre-Owned Mercedes-Benz GLE For Sale In Torrance
- Pre-Owned Mercedes-Benz GLS For Sale In Torrance
- Pre-Owned Mercedes-Benz S-Class For Sale In Torrance
- Pre-Owned Mercedes-Benz SL For Sale In Torrance
- Pre-Owned Mercedes-Benz SLC For Sale In Torrance
Our
certified TechXperts inspect every vehicle we offer for sale, so you
can drive off with a vehicle that meets our strict quality standards.
What's more, all of the pre-owned vehicles we carry come with our
Pre-Owned Vehicle 1Price formula that simplifies the car-buying process
by giving you a no-haggle way to get the best possible price on your
vehicle purchase.
Mercedes-Benz Service Center and Parts Department
The Mercedes-Benz of South Bay Service Center and parts department is your one-stop solution for all of your parts, service, and repair needs. Whether your Mercedes-Benz needs routine maintenance, such as an synthetic oil replacement, or significant repairs from a collision, our factory-certified technicians will put your vehicle back on the road quickly and in optimal condition.Our technicians are also certified to work on your Mercedes-Benz using high-quality parts including original equipment manufacturer (OEM) parts and the latest in technology and equipment. You can schedule service by calling the service department.
You can also buy OEM Mercedes-Benz parts at our service department, as well as a variety of accessories for your Mercedes-Benz vehicle.
Visit Mercedes-Benz of South Bay Today
If
you're ready to buy or lease a Mercedes-Benz in the Torrance area, call
us to schedule a test drive today. Or just stop by our showroom. We're
located at 3311 Pacific Coast Highway in Torrance, California. We gladly
accept trade-ins and are always adding new special offers to make
buying one of the saved vehicles from your wish list a reality.
Recent Reviews from Mercedes-Benz of South Bay
5
Great job. Fast service. And the staff are helpful
Wagd Alrabadi
Jan 28, 2023
1
April Stewart-Cortez is the rudest manager at this establishment. Very disappointed because the sales staff is excellent. True when people say bad apple spoils the bunch.
Stat Griffin
Jan 28, 2023
5
Staff was very attentive, respectful and patient.
Trina White
Jan 27, 2023
5
I just had a service and a couple of minor repairs done and the results and service are great.
John Chen
Jan 27, 2023
5
Excellent job keep up the great work
Yolanda Simmons
Jan 26, 2023
5
Had received a notification from my service advisor regarding a recall from the factory. Went and spoke with her and she inspected the vehicle for the recall. Quickly determined the issue and advised me of next steps all in under 15 minutes. As always dealership took excellent care of my needs.
W A
Jan 25, 2023
5
I went in to the dealership to replace an expiring lease to a new car with a new lease. As soon as I arrived, Michael Amos was extremely friendly and helpful. He went above and beyond to make sure that I leave the night with my selected car! Also, Mar Castro was incredibly friendly as my finance advisor. I had a great experience at the dealership and will be returning there for another brand new car when my lease is up.
Rosita Szatkowska
Jan 25, 2023
5
My advisor Natalie was great! She kept me updated with everything my car needed. Made sure I had a loaner car to get me around meanwhile. I will definitely request her for next time I take my car to get serviced.
Karina Jaimes
Jan 25, 2023
5
Easy to book a service appointment. The service manager was there to greet me. The nature of the service was well explained. The car was ready on time and washed before I picked it up. Great service as usual.
Jean-Michel Maarek
Jan 25, 2023
4
Good Job. Adviser explained repairs required well. Quotes for repairs were high.
Anthony Greger
Jan 25, 2023
5
Got great customer service from Emily. Thanks Emily!
Mark Sabol
Jan 24, 2023
5
Soon as I walked in the building I was greeted by a young man and he asked have you been helped and I said no he said let me help you whatever it takes I will take care of it for you I said Ok I know every time I come here they are so friendly and nice and always offer me coffee and snacks I love owning a Mercedes Benz
Curonda Brown
Jan 24, 2023
5
Had my first annual service on my car this week. Frank, the rep who checked me in, was timely and knowledgeable. I waited for the service and it was done in about two hours. Very pleasant experience.
Laura Bunnell
Jan 23, 2023
5
Service advisor Sonia was kind and professional!!
Elena Garcia
Jan 23, 2023
5
Fast, they pay attention to all my complaints. All service people are awesome.
Fakolejo Solanke
Jan 23, 2023
5
David, Ray and Alfred all have been great in finding the car I need and answering any questions.
Michael Kang
Jan 22, 2023
1
We had a terrible experience here. The salesman was unfriendly and seemed put out to show us cars. When we found one we wanted to see he left to get the keys and never returned. We won't be back.
Mark Botta
Jan 22, 2023
5
Attended to quickly even though I was there before my appointment time. Nice attendants and service representatives.
Fakolejo Solanke
Jan 22, 2023
2
Scheduled a service for my fiancé’s vehicle and was asked if we would wait at the dealership for the vehicle. We decided we would. When we arrived there, our service advisor was not there and then we were told the vehicle wouldn’t be ready until the following day due to the time of the appointment and many vehicles. If the late appointment was not going to have the vehicle ready the same day, the advisor should have communicated this prior to the date. Luckily, Cliff helped us and got us an Uber back home.
Gabegabe
Jan 21, 2023
4
Great service friendly customer service great experience.
Agustina Montano
Jan 20, 2023
4
This was a great experience and Jacqlyn Mohl was amazing. She was very attentive and helpful.
Tascila Oaks
Jan 19, 2023
5
I arrived in time for my appointment. MBSB was ready to accept my vehicle as scheduled.
Diane Doty
Jan 19, 2023
5
EXCELLENT CAR SERVICE. I APPRECIATE THE KINDNESS AND COOPERATION GIVEN BY MY ADVISOR SONIA GONZALEZ.
MARICELA ESPINOZA
Jan 19, 2023
3
When I arrived I was waiting the rep. in the car 10min. Finally, she showed up and didn't say anything about my waiting. Whenever I visited the Southbay svc center, no one takes care of customer. They're all in the building and I have to figure it out. The other svc center I visited in LA, the cars come in svc center, the reps. approached ask why I come. They take care of customer.
Hyejin Cho
Jan 18, 2023
5
I love Mercedes-Benz of South Bay. I have purchased several Mercedes from them. This is the only place that I shop for my Mercedes. I love the customer service that they provide and the warm and welcoming feel that you receive.
Harriett Russ
Jan 18, 2023
5
Easy to get into the store and the people work are very kind to get approach of any question
Pepe Rein
Jan 18, 2023
5
My husband recently purchase an EQS and worked closely with Monika Travis. She was excellent at pursuing the right car to meet his requirements. She was very diligent throughout the process and it was a very professional and smooth transaction. Loving the car.
Dalia Viera
Jan 17, 2023
5
Rick from Sales was very helpful and knowledgeable. Even though I bought a used BMW and not a Mercedes, they treated me just the same as if I was buying a Mercedes. They made sure the car was ready (maintenance and detailed) before I could purchase it. Rick kept me in the loop every step of the way. Thank you for your help.
Yvette H.
Jan 17, 2023
5
Jacqlyn is a great service associate!
Salahuddin Ahmad
Jan 16, 2023
1
I do not normally leave reviews especially when it is not good, but I had a really bad experience when I bought a car at this dealership. They have the WORST customer service and staffs are NOT friendly! I want to warn other people. 1. They tried to screw me over with the higher rate (6.59%- dealer rate) when I had over 780 credit score saying it was the best rate they could offer and that I would need to get a refinance on my car after the first payment to get a lower rate. (I went to BofA directly and got 4.69%- when I told them I would get the loan directly from them, they then offered me 4.59%) Not only that, They lied about sending a rate quote to 3 major banks to get me the best rate. But my credit report only showed 1 credit inquiry from Wells fargo which meant they only sent it to one major bank. 2. They tried to rip me off with an additional financing charges. ** You need to look at the contract very carefully. Ask them to print out the documents and go over every items. They will put wrong numbers and misc. charges that you can simply miss if you don’t look carefully. And this is review re: SERVICE DEPT My car was having some issues 2 months after I bought the car. so I took it to the service dept and was scheduled to pick it up a week after. I was supposed to pick up my car at 8:40 in the morning. Got there 10mins early and by the time I picked up my car and left the dealer was 12:30pm. I got no sincere apology from anyone when I complained about the waiting time. No one explained to me what was done, my car was just left outside on the parking area. My whole experience with this dealer has been so TERRIBLE AND AWFUL. I DO NOT RECOMMEND THIS DEALER TO ANYONE!
CeeCee J
Jan 16, 2023
5
Great services. Natalie was very professional and helpful. Thank you
شادي غالي
Jan 16, 2023
3
My service advisor Emily Solis made my experience palatable. She always gave me updates on my vehicle. Emily is the only person that makes me want to return.
Lionelram1
Jan 16, 2023
1
I do not normally leave reviews especially when it is not good, but I had a really bad experience when I bought a car at this dealership. They have the WORST customer service and staffs are NOT friendly! I want to warn other people. 1. They tried to screw me over with the higher rate (6.59%- dealer rate) when I had over 780 credit score saying it was the best rate they could offer and that I would need to get a refinance on my car after the first payment to get a lower rate. (I went to BofA directly and got 4.69%- when I told them I would get the loan directly from them, they then offered me 4.59%) Not only that, They lied about sending a rate quote to 3 major banks to get me the best rate. But my credit report only showed 1 credit inquiry from Wells fargo which meant they only sent it to one major bank. 2. They tried to rip me off with an additional financing charges. ** You need to look at the contract very carefully. Ask them to print out the documents and go over every items. They will put wrong numbers and misc. charges that you can simply miss if you don’t look carefully. And this is review re: SERVICE DEPT My car was having some issues 2 months after I bought the car. so I took it to the service dept and was scheduled to pick it up a week after. I was supposed to pick up my car at 8:40 in the morning. Got there 10mins early and by the time I picked up my car and left the dealer was 12:30pm. I got no sincere apology from anyone when I complained about the waiting time. No one explained to me what was done, my car was just left outside on the parking area. My whole experience with this dealer has been so TERRIBLE AND AWFUL. I DO NOT RECOMMEND THIS DEALER TO ANYONE!
Ceecee012
Jan 16, 2023
1
I was told the process would take 2 hours...it took 4 1/2 they wanted to certify my car but it took 3 hours and I never received an offer....a ballpark that it was going to be $5k and I certainly wasn't going to accept that
Paul Kinkelaar
Jan 16, 2023
1
I do not normally leave reviews especially when it is not good, but I had a really bad experience when I bought a car at this dealership. They have the WORST customer service and staffs are NOT friendly! I want to warn other people. 1. They tried to screw me over with the higher rate (6.59%- dealer rate) when I had over 780 credit score saying it was the best rate they could offer and that I would need to get a refinance on my car after the first payment to get a lower rate. (I went to BofA directly and got 4.69%- when I told them I would get the loan directly from them, they then offered me 4.59%) Not only that, They lied about sending a rate quote to 3 major banks to get me the best rate. But my credit report only showed 1 credit inquiry from Wells fargo which meant they only sent it to one major bank. 2. They tried to rip me off with an additional financing charges. ** You need to look at the contract very carefully. Ask them to print out the documents and go over every items. They will put wrong numbers and misc. charges that you can simply miss if you don?t look carefully. And this is review re: SERVICE DEPT My car was having some issues 2 months after I bought the car. so I took it to the service dept and was scheduled to pick it up a week after. I was supposed to pick up my car at 8:40 in the morning. Got there 10mins early and by the time I picked up my car and left the dealer was 12:30pm. I got no sincere apology from anyone when I complained about the waiting time. No one explained to me what was done, my car was just left outside on the parking area. My whole experience with this dealer has been so TERRIBLE AND AWFUL. I DO NOT RECOMMEND THIS DEALER TO ANYONE!
Myung Choi
Jan 16, 2023
3
My appointment was apparently not in the system . I had to show my email confirmation. I was asked to come back at 2 when my appointment was at 12:40 Thanks to Emily my service advisor for doing a goid job always otherwise, I would have not returned to this dealer .
Elsie Ben
Jan 16, 2023
5
Wife car getting service
mcclinton hamilton
Jan 15, 2023
4
Service tech was very professional and friendly and helpful.
Tyrone Haynes
Jan 14, 2023
5
April was very diligent, patient and professional in addressing the repair needs for my vehicle. Also, the person that schedule the appointment over the telephone was professional and provide excellent service. Excellent customer service by both staff members from beginning to end.
Zulema Behm
Jan 13, 2023
5
Customer Service great from start to finish. My service tech is very knowledgeable and knows what I expect when I come in for service on mycars
Theodore R Farnham III
Jan 13, 2023
5
Needed immediate service. Juan took care of my car and sent me home via Lyft. My car was ready for pickup before closing!
Morris Jones
Jan 13, 2023
5
Great service
aurcloud
Jan 12, 2023
5
Ashley was excellent when it came to explaining everything & ensuring we were comfortable with our purchase. Thank you Ashley!
Nicole Rival
Jan 11, 2023
5
Excelente service and a excellent and professional courteous agent, yes I recommend Mercedes Benz automobiles.
Martha Arzaga
Jan 11, 2023
5
The best service i have ever received at any dealership. Everyone was transparent and very helpful. Even though they were busy, I didn’t have to wait long either. Im a Mercedes Benz of South Bay customer for life!
Fazal Shah
Jan 11, 2023
5
Extremely friendly and professional staff
Bahram Mirzaie
Jan 11, 2023
5
My car was due for scheduled maintenance. Service was easy and hassle free - I was able to get a loaner car for the two days they kept my car. Communication was good. They even vacuumed my car before returning to me - and my car was full of sand and dog hair so that was really appreciated
Mercedes
Jan 11, 2023
1
To begin, my car has been in at this dealer for a sunroof/sunscreen repair a total of 4 different times within 6 months. Each time I have gotten the car back, I was assured that the issue had been resolved, but in each instance, I found myself back at the dealership because the “repair” had failed. Every time I have gone to the dealership to either drop off or pick up the car, it has taken a minimum of 2 hours of my day. If my issue had been properly resolved on the first visit, this time would have been nothing in the grand scheme of things. However, the lack of a successful resolution of my issue has resulted in a significant amount of inconvenience to my personal time (currently up to 8 hours and counting). Beyond that, each time my car was returned to me there was debris from the repair all over my interior, tools left on the front seats, and filthy smudges on multiple interior windows. On the final return, I even found a cigarette lighter on my passenger seat. To add insult to injury, when I came to pick up the car after the FOURTH sunroof repair, I (not the dealer rep) found a deep scratch on the driver’s side door that had to be fixed before I could take the car home. At this point, my car has been torn apart so many times that I am extremely worried about excessive wear on the components that needed to be gone through in order to fix my roof. And even more so, I am scared to use my sunroof for fear that it will fail again. After how many times “repairs” have been performed, I really shouldn't have to feel that way, but I do. My service writer was always very helpful and apologetic and did her best to keep me updated on the progress or lack thereof, but that good customer service does not make up for the overall bad experience I have had each time I have visited this dealer.
DMiranda
Jan 11, 2023
5
Extremely friendly and professional staff
BmgMars
Jan 11, 2023
4
service is okay and wait time is within what was promised
Wenceslao Soriano
Jan 11, 2023
5
It was the most smooth car buying experience. Mercedes was a great salesperson who took care of us.
Syed Shah
Jan 11, 2023
5
Took me vehicle in for its scheduled service and the service was excellent. I also asked for some additional items to checkout which were performed per my request. Couldn't be happier!
Gerald Boden
Jan 11, 2023
5
Fast and efficient
Luc Etienne
Jan 10, 2023
5
It was the most smooth car buying experience. Mercedes was a great salesperson who took care of us.
Imran Shah
Jan 10, 2023
5
I have impossible expectations for dealers to meet when buying a car, because, unfortunately, I worked in this business. After selling only a couple hundred cars, I got out of the car sales gig, but the stench was hard to wash off. Now I'm very sensitive to even the slightest whiff of shady business practices, and I find any interaction that's less than transparent, honest, and straightforward to be so aversive, I have a really hard time finding someone I will work with. That is until I ran into Hasan at South Bay Benz. Hasan was accommodating, easy to work with, up front, and transparent throughout the entire process. He anticipated my concerns, offered creative solutions, and never once set off my shady sales radar. He made the deal happen and facilitated the entire transaction from my internet inquiry to delivery. In finance, Mar was just as delightful to work with. Again, she also offered only options and products that might confer some benefit to me, and her suggestions were tailored to my unique situation and the type of car I was buying. She also suggested creative solutions to my concerns and earned my trust quickly (this is not easy). Jason (sales manager) was also nothing short of professional and easy to communicate with, and Mike was kind enough to help with delivery the next day. Both are assets to the business. In the end, I drove a total of 11 hours over 2 days get the car my wife wanted. I'm delighted that Hasan, Mar, Jason, and Mike made the transaction pleasurable and worth the drive. (l can't believe I would call any car deal "pleasurable," but good people are good people, even if you find them in car dealership).
David
Jan 6, 2023
5
Pablo was great inorder to take care of my car for first service. But I feel costing is too high being it is MB. If you can work on pricing part that would be great.
Anuj Tripathi
Jan 6, 2023
3
Dealer told me I could transfer financing to another bank within 7 days to get better rate. After buying car, dealer finance mgr won’t allow the transfer. Mgr says she was never told there would be transfer.
Chrispark
Jan 6, 2023
5
Jaqlyn the service advisor is top notch and friendly and very helpful for all our Mercedes Benz needs for our 2 Mercedes vehicles!!!! I will not go anywhere else! Very satisfying to deal with her, Jaqlyn mohl is the BEST!!!!!
Tom Buddhasiri
Jan 6, 2023
1
I had an appointment for an oil change and was told it could take more than a day as the parts were not there even though I had the appointment which they had time to get parts, the service advisor said they don't get parts until the vehicle is there. I was told I would receive a call once the parts arrived so I could take my vehicle back and I never received a phone call. I had to pay for another place to do it even though I have prepaid oil changes with AutoNation. I informed a service manager a couple weeks later as I still hadn't received a call and was told to make future appointments with her which I did for the next oil change. I went in on my appointment day and was told it would be a few hours even though I had an appointment. I was told an appointment was just to drop the vehicle off not for the service. I received a call 6 hours later to pick up my vehicle. 6 hours for an oil change is unacceptable even if there are 6 vehicles ahead of me (which is what I was told). Once I received my vehicle, the paperwork said that oil maintenance light was reset but it wasn't as I had to reset it myself.
Julian Morales
Jan 6, 2023
5
Being my first experience purchasing a vehicle through a larger dealership, I can confirm that the experience was better than I could have imagined. The staff were kind and helpful. I am very happy with my new car. Emily and Mar were attentive and walked me through everything carefully and went above and beyond to make the experience easy and relaxing. 10/10 would recommend.
colin murray
Jan 5, 2023
5
Best Mercedes ever! Julian was great he was very genuine and took the time to learn what I really wanted. Very satisfied with the service I highly recommend him!!
irene Gutierrez
Jan 4, 2023
5
Great service with Juan. Ill definitely be coming back here in the future for my sprinter vans. Thank you, Juan!
Samantha Masover
Jan 4, 2023
2
Bad, unprofessional experience. Many issues with our purchase. Good car but had an issue that said there was no problems. Moreover, purchased the cat on 12-9 and as of today 1-4-23 the dmv paperwork has not been submitted and we are driving with an expired registration because of this. Having difficulty getting a call back. Appears to be one of those…got your money…good luck. Not professional— Mike and Jeannette.
Michael Sweeny
Jan 4, 2023
5
Every time we come in with a problem or when service is needed on our car, Amilcar is so kind and attentive to us. He is always so welcoming to all of our questions and patient when I need to translate in korean to my family which I am beyond thankful for. We only have one car so its a must we are given a loaner car and Amilcar goes above and beyond to make sure we are taken care of. Thank you so much for always being so helpful and kind every single visit!
Angie E Kim
Jan 4, 2023
5
Every time we come in with a problem or when service is needed on our car, Amilcar is so kind and attentive to us. He is always so welcoming to all of our questions and patient when I need to translate in korean to my family which I am beyond thankful for. We only have one car so its a must we are given a loaner car and Amilcar goes above and beyond to make sure we are taken care of. Thank you so much for always being so helpful and kind every single visit!
Jung Kim
Jan 4, 2023
5
I describe my experience with Southbay, Mercedes Benz, exceptional, great customer service all the way from management, sales staff .
Georges Mikhael
Jan 4, 2023
5
I describe my experience with Southbay, Mercedes Benz, exceptional, great customer service all the way from management, sales staff .
SAM H
Jan 3, 2023
4
The whole process took almost 4 hours. A little long would you not say also. However, everybody was extremely pleasant and polite and courteous and professional, but 4 hours is still too long………. Update………………Since the GM reached out to my post and left a phone number to call, I tried to contact him 2 days in a row and left messages and was told he would call me back within a few hours but unfortunately he never did.
Robert Munjko
Jan 3, 2023
5
My sales man James was awesome, straight forward and great to work with as well as Allam in the finance department, I will being going back to purchase another vehicle with them in the future. Highly recommended!
John Senesac
Jan 3, 2023
1
I had an appointment for an oil change and was told it could take more than a day as the parts were not there even though I had the appointment which they had time to get parts, the service advisor said they don't get parts until the vehicle is there. I was told I would receive a call once the parts arrived so I could take my vehicle back and I never received a phone call. I had to pay for another place to do it even though I have prepaid oil changes with AutoNation. I informed a service manager a couple weeks later as I still hadn't received a call and was told to make future appointments with her which I did for the next oil change. I went in on my appointment day and was told it would be a few hours even though I had an appointment. I was told an appointment was just to drop the vehicle off not for the service. I received a call 6 hours later to pick up my vehicle. 6 hours for an oil change is unacceptable even if there are 6 vehicles ahead of me (which is what I was told). Once I received my vehicle, the paperwork said that oil maintenance light was reset but it wasn't as I had to reset it myself.
Jewels19
Jan 3, 2023
5
The service experience was easy and I was able to schedule a flexible pickup time as my car was being serviced while on vacation. Great experience!
Sean Meier
Jan 2, 2023
5
Excellent
Camelia Elcott
Jan 2, 2023
5
Excellent, Frank Perry was on top of my problem. He acted quickly and even replied - at length - to my text inquiry.
Bill Paul
Jan 2, 2023
1
Tires cam back deflated when it was supposedly checked. The car was dirty inside and out. I hope they did do all the service. I’m going to check at a local garage and see if they did do it. For $1000, these guys are not the ones to go to.
SouthbayDT
Jan 2, 2023
3
My service advisor was great, but did not get great feedback on when vehicle would be ready. I can appreciate it was New Year’s Eve, but her team all left at closing time and there was an over 2 hour delay to quoted pick up time.
Mbenzgle
Jan 2, 2023
5
Monica made the transaction very easy as well as the finance department. We are extremely pleased with our new GLB250. Would come back to Thai dealer in the future. Thank you for making this purchase so easy for my wife and I.
Brandon Ojeda
Jan 1, 2023
5
Thanks for the fantastic service! Aly and the team are very professional and made it happen! Excellent place I recommend with 5 stars🥂
jack abramov
Dec 31, 2022
2
As a first time owner of a certified perpendicular 300 GLC, I did feel as if my questions regarding a B1 service after fewer than 6,000 miles were driven on a newly certified MB. I received a phone call from from MB to inquire about my level of satisfaction with the service appointment. When I voiced concern about the experience, I was told I would receive a follow up call from a service manager. It?s now been 72 hours since that call, and no one has contacted me.
Gennaro Dimassa
Dec 31, 2022
5
Amilcar did an awesome job and everyone I encountered was very friendly. Will definitely comeback for anything my car needs.
Claudia
Dec 31, 2022
5
I was amazed by how polite and nice everyone was. Definitely went the extra mile to make sure we were treated right.
Armando Marquez
Dec 31, 2022
5
Jacqlyn Mohl is a pleasure to work with and my go to service advisor. Knowledgeable, professional, and top notch communication.
Darren Mack
Dec 30, 2022
5
My experience was nothing short of fantastic! Everyone was very professional, timely and made the car buying experience painless! I will definitely look to Southbay for my next vehicle purchase!!!!
Anthony Watley
Dec 30, 2022
5
Went in Mercedes of South Bay to have my service done. Check-in and drop off was quick and easy. Amilcar was very helpful and informative. They even sent me a video showing my car up on the rack being worked on… loved this special touch. Car was ready earlier than expected and I was promptly notified. Overall Wonderful experience.
Tara Torres
Dec 30, 2022
5
Natalie Duncan did a professional job, was friendly and kept me up to date on the progress of my car.
lanmorris
Dec 30, 2022
5
Emily was great and communications were prompt as was the service
Ron Anfuso
Dec 30, 2022
5
I was amazed by how polite and nice everyone was. Definitely went the extra mile to make sure we were treated right.
Armando21
Dec 30, 2022
5
I love doing business with Mercedes Benz of South Bay! Especially David Guerra, he?s been great at helping me lease cars , and he just helped me with the buyout of my lease!
Judith Billings
Dec 30, 2022
5
Mercedes Benz of South-bay is my favorite and most trusted place to take my car for maintenance/service. I don’t trust my car with anyone but them! I just recently had my vehicle serviced here and their service department is amazing! Emily was my service advisor and she is one of the best you can have to help you with whatever needs your cars has. Emily is beyond terrific she is very pleasant to deal with and makes the process of booking seamless. She is very knowledgeable about the timing and service your car needs and she is was very helpful and will answer all concerns you may have,she was also very thorough with keeping me updated on the status of my car throughout the duration of the time it was there! She made me feel my car was in good care and took the time to follow up with me. I must say Mercedes Benz of South-bay is one of the best service departments in Southern California and I will always be committed to them because of their customer service and convenience. They manage to make me very happy to take good care of my car. I love Southbay Mercedes Benz, thanks again so much!
Nique T
Dec 29, 2022
5
Frank Perry always provides the best service!
Beverly CHEN-DUNN
Dec 29, 2022
5
i had an service appointment scheduled at south bay location for first time. Amilcar Mejia helped me with this and got my car ready in very timely manner, and he was helpful with explaining thoroughly that needs to done. will definitely come back for next appointment.
simranjit
Dec 29, 2022
5
Southbay Mercedes should be the only store you buy your next car from. Jake and Ryad are both great guys, very professional and easy to deal with.
josh scott
Dec 28, 2022
1
My Mercedes was towed in for a failed ignition switch, ABS and tire pressure sensor. The car sat for a week and they didn't offer a loaner. They determined the problem was the ignition switch and it took a week to get the part. They tested the car and determined another part was needed to resolve the problem. Their method to is keep changing parts until the car function and are NOT ABLE TO DIAGNOSE the problem. The access panels were not replaced along with other parts not reattached. The Tire Pressure is not working and now sunroof is not working properly.
Rayj310
Dec 28, 2022
5
Work done in time
Deepali
Dec 28, 2022
5
I needed to have some work done on my car and I was so grateful that was brought to my attention that one of the items was on my warranty, and I really appreciate my service advisor, Frank Perry for bringing that to my attention and also appreciate the courteous service.
Alicia H
Dec 28, 2022
5
Chris Zielyk was extremely helpful; I took my car for loosing air from rear tire. Within 1.5 hours I had my car back with changed tire and ready to go. I appreciate the effort and supervision of Chris in getting the job done so fast on a Saturday and I was able to get to my appointment.
Ross
Dec 28, 2022
5
Cliff is the best advisor. He is cool
Jordan Sunarjo
Dec 27, 2022
1
They are not professionals, sellers are very dumb to speak and serve the client
jose luis Castaneda
Dec 26, 2022
1
Updated 12/26 Went in today after April the service manager told me they wanted to fix the issue, she told me I wouldn’t have to wait long and it’d be done by the end of the day. Came in and was told they “don’t know when it’ll be ready” Brad helped and tried to get April to meet with me in person but she was unresponsive. This branch is full of irresponsible adults who don’t know how to have integrity and don’t keep their words on situations that need servicing. Not wasting my time here anymore. I had an appointment with Sonia 12/8 to get my car serviced, had no issue getting in as it was at 7am. The same day I was told that it would need a few more things but would be ready by 12/9. 12/9 comes and I go to return the rental (from Midway)that I had to request (they didn’t offer it at all). They tell me it will be ready Monday afternoon 12/12. Monday turns into Tuesday which turns into Thursday. I got another rental from the dealership themselves for this time, the car was extremely dirty, clearly not cleaned out from the previous drivers and stains /spills all over. 12/15 I FINALLY get to pick up my car, I won’t complain about price because it’s expected taking it to the dealership however, I paid for an alignment, oil change, full service check including lights and fuses. Alignment was not done correctly, oil change was average, lights that burned out were not fixed, they left a dirty rag in the car when I picked up too. The whole time Sonia did not answer any of my phone calls for updates and instead I had to go over to be told when my car would be finished (which was never accurate). I emailed her about the alignment the day after pick up and still no response, any response from her was two days after the initial text. I do not recommend going here if you have something more than an oil change especially servicing with Sonia. Take your money elsewhere, I’ll be going to the one in Long Beach from now on.
D A
Dec 26, 2022
5
i love Mercades-Benz South Bay they give the best service and they leave my car spotless, i love them !
Champagne Rodri
Dec 26, 2022
5
I scheduled a tire replacement at Mercedes-Benz of South Bay. The tires were somehow unavailable due to logistics. Service manager Frank tries his best to minimize the inconvenience. Will definitely come back to him.
Sean H.
Dec 24, 2022
5
Been having my car serviced here for years. Sonia is definitely the BEST! She’s always attentive and helpful.
Stevie Jangaard
Dec 23, 2022
4
I leased my vehicle from SouthBay so naturally I have it serviced there. The service is great, easy and dependable. The attendees are helpful and I enjoy working with my service advisor Jacqueline.
Alelasmith
Dec 23, 2022
5
Amlicar service advisor knowledgeable and best, he is pro and knows what he is doing,
Chinbat Khurelkhuu
Dec 23, 2022
2
Customer service is always good. However, the loaner car experience was horrible. MB didn’t have any vehicles available so had to use Midway. Noticed inside was a little dirty but I was only going to have it for about 4 hrs. Went to the store & as I was putting my packages in the car I was able to see all of the filth. Trash, food & dog hair everywhere. I immediately returned the car & a replacement was given. However, there is no way that vehicle should have been given to anyone. Worst loaner vehicle service since being a MB customer from 2019.
kenya johnson
Dec 22, 2022
5
Great experience
Tammy Cheng
Dec 22, 2022
4
Stop with the terrible washes. They actually make the car look worse!
Big H
Dec 22, 2022
4
I gave it a 4 star because it took longer for them to actually check my car. I understand that it’s due to the lack of staff. However, my contact, Sonia, took care of all my questions timely and professionally. In the end I was happy to get my car back.
Flordeliz
Dec 22, 2022
5
Jacqlyn my service advisor was very knowledgeable, professional & understanding of my needs. Highly recommended
Bglou02
Dec 22, 2022
5
Good service!
Wang Yao
Dec 21, 2022
5
Loved the time spent and the attention to detail. I knew what I wanted- in a general- and walked away happy with a (new to me) MB SUV. Duvier was great.
Darien Holznagel
Dec 21, 2022
5
All the services and courses were satisfactory Thank you for helping me with language communication and kindness, especially because there is a Korean
Kyung Lee
Dec 21, 2022
1
My ML350 was brought to South Bay Mercedes on 9/2/2022 as a result of an attempted theft of my catalytic converters. The local police department helped me to facilitate a flatbed tow given there was much debris found under my vehicle and it was unclear as to what damage was done to the undercarriage. The car was delivered to South Bay Mercedes for repairs. My vehicle was inspected nearly a week after it was delivered. The mechanic created an estimate for repairs and stated that I was lucky that the catalytic converters were not stolen. The exhaust system was damaged in the attempted theft. Approximately $1,400 was estimated for the repair. My insurance adjuster inspected the vehicle within days, met with their mechanic, took pictures, and authorized the repairs as recommended by their service department. I was advised parts needed to be ordered and I would be notified when they arrive, however they would be keeping my car because it was undriveable. The service representative assigned did not keep me apprised of the status, therefore I would follow-up with them every few weeks for an update. Nearly a month had gone by, and I was advised by their service manager that there were issues obtaining the parts because of the supply chain on going dilemma. There was an ETA for the parts noted for ?10/25?. After this date I follow-up with service for an update on the parts and repairs. This carried on for another few weeks. When I finally reached a person, I was advised the parts were still not received, and they did not have a new ETA. I again attempted follow-up with the service manager who did not return my calls. I reached out to the general manager on or about 11/22 and was advised that I could follow-up with him anytime should I not receive communication from his staff. The next day I received a call from the service manager who said that the parts had still not been received but would keep me advised. I asked if they could do a temporary repair, so that I could have use of my vehicle and he stated that he would investigate this option and get back to me. On 11/28, I called the service manager several times and finally reached him. He stated that he looked under my vehicle with a mirror and did not see any damage and there was nothing wrong with my vehicle, I could come pick it up. I though surely that this amateur inspection was inaccurate, given I was advised by the tow truck driver that he could see the damages, and pictures showed the damages taken the day of the incident, their mechanic diagnosed the problems that needed repair, and he also inspected the vehicle with my insurance adjuster, and I was awaiting parts for 3 months. But now, 11/28, my vehicle has no damages? I had my vehicle removed from this facility and had the damages addressed elsewhere. I cannot begin to express my dissatisfaction with the way this entire incident was handled. I reached out to the general manager once more and he has not returned my calls. As a result of this incident, I do not recommend this dealership for service: 1. They did not perform adequate customer service for updates or even return calls. 2. They self-claim to have misdiagnosed the damage to my vehicle and apparently advised of a $1,400 repair that did not need to be performed. 3.They kept my vehicle for 3 months for no reason creating a loss of its use. 4. The dealership has no apology made, nor concern for what they have done. I did not feel that my vehicle was in the car of a Mercedes dealership, rather a mickey mouse operation. Being a Mercedes family all my life, I was blown away by the lack of regard, professionalism, and courtesy I received. I have been in the market for a newer model, but I can assure you as a result of this incident, it will not be purchased at South Bay Mercedes.
K. Ventura
Dec 20, 2022
5
This was a scheduled maintenance visit. Obtaining the appointment was easy and the service was completed earlier than planned. Christopher answered all of my questions and is very professional.
Bob J
Dec 20, 2022
5
I don't know how they did it, but they did it! I got the car I wanted, with the options I wanted, in the color I wanted for the monthly payment I wanted...All of the credit goes to my amazing sales rep, Duvier Vasquez! I thought we were too far apart on price but Duvier kept working on my behalf until the management team gave me a very good price for my trade and knocked off whatever they could on the price of my new car. I had a VW Atlas. Now, I have a 2023 GLE 350 and I couldn't be happier! Thank you!!!
Jason Friedman
Dec 19, 2022
1
My ML350 was brought to South Bay Mercedes on 9/2/2022 as a result of an attempted theft of my catalytic converters. The local police department helped me to facilitate a flatbed tow given there was much debris found under my vehicle and it was unclear as to what damage was done to the undercarriage. The car was delivered to South Bay Mercedes for repairs. My vehicle was inspected nearly a week after it was delivered. The mechanic created an estimate for repairs and stated that I was lucky that the catalytic converters were not stolen. The exhaust system was damaged in the attempted theft. Approximately $1,400 was estimated for the repair. My insurance adjuster inspected the vehicle within days, met with their mechanic, took pictures, and authorized the repairs as recommended by their service department. I was advised parts needed to be ordered and I would be notified when they arrive, however they would be keeping my car because it was undriveable. The service representative assigned did not keep me apprised of the status, therefore I would follow-up with them every few weeks for an update. Nearly a month had gone by, and I was advised by their service manager that there were issues obtaining the parts because of the supply chain on going dilemma. There was an ETA for the parts noted for “10/25”. After this date I follow-up with service for an update on the parts and repairs. This carried on for another few weeks. When I finally reached a person, I was advised the parts were still not received, and they did not have a new ETA. I again attempted follow-up with the service manager who did not return my calls. I reached out to the general manager on or about 11/22 and was advised that I could follow-up with him anytime should I not receive communication from his staff. The next day I received a call from the service manager who said that the parts had still not been received but would keep me advised. I asked if they could do a temporary repair, so that I could have use of my vehicle and he stated that he would investigate this option and get back to me. On 11/28, I called the service manager several times and finally reached him. He stated that he looked under my vehicle with a mirror and did not see any damage and there was nothing wrong with my vehicle, I could come pick it up. I though surely that this amateur inspection was inaccurate, given I was advised by the tow truck driver that he could see the damages, and pictures showed the damages taken the day of the incident, their mechanic diagnosed the problems that needed repair, and he also inspected the vehicle with my insurance adjuster, and I was awaiting parts for 3 months. But now, 11/28, my vehicle has no damages? I had my vehicle removed from this facility and had the damages addressed elsewhere. I cannot begin to express my dissatisfaction with the way this entire incident was handled. I reached out to the general manager once more and he has not returned my calls. As a result of this incident, I do not recommend this dealership for service: 1. They did not perform adequate customer service for updates or even return calls. 2. They self-claim to have misdiagnosed the damage to my vehicle and apparently advised of a $1,400 repair that did not need to be performed. 3.They kept my vehicle for 3 months for no reason creating a loss of its use. 4. The dealership has no apology made, nor concern for what they have done. I did not feel that my vehicle was in the care of a Mercedes dealership, rather a mickey mouse operation. Being a Mercedes family all my life, I was blown away by the lack of regard, professionalism, and courtesy I received. I have been in the market for a newer model, but I can assure you as a result of this incident, it will not be purchased at South Bay Mercedes.
Kimberly Ann
Dec 19, 2022
5
Our experience was wonderful and our service advisor Emily was great! Emily kept us up to date on our designated services and was there to answer all our questions.
Beth Petri
Dec 19, 2022
5
I don't know how they did it, but they did it! I got the car I wanted, with the options I wanted, in the color I wanted for the monthly payment I wanted...All of the credit goes to my amazing sales rep, Duvier Vasquez! I thought we were too far apart on price but Duvier kept working on my behalf until the management team gave me a very good price for my trade and knocked off whatever they could on the price of my new car. I had a VW Atlas. Now, I have a 2023 GLE 350 and I couldn't be happier! Thank you!!!
Jason Friedman
Dec 19, 2022
5
Brought my car in for service and Pablo was my Advisor. My experience was excellent, they were friendly, quick and knowledgeable. Thank you!
Joyce Gugino
Dec 18, 2022
5
No complaints. Everyone was very helpful and I am very pleased
Anne Farrelly
Dec 17, 2022
4
It was good and fast
Jose Cadillo
Dec 15, 2022
5
Friendly courtesy polite and respectful
charles fenison
Dec 14, 2022
5
I made a service appointment online with Mercedes Benz of South Bay easy enough, no technical issues. I had a major service done requiring me to leave my car overnight and get a loaner, which was also a pleasant transaction. I make these points because Covid has made it painfully difficult to take care of common service needs. But not here. Customer service was top notch - Jacqlyn always provides the best customer experience, and service of my car was exceptional as usual. I really like that they provide a video of the mechanic’s inspection so you know exactly what’s good and what needs attention before moving forward with additional repairs, etc.
Vanessa
Dec 14, 2022
5
James Hwang was very kind and helpful over all
Roy Ko
Dec 14, 2022
4
I would've given 5 stars however, I was not happy with the car loaner I was provided. When I made my appointment I requested a loaner for the days that my car will be servicing. The loaner that was given was not what I expected. I have been driving Mercedes and been with Mercedes South Bay for over 10years and never had to drive a loaner other then a Mercedes. I feel that as a loyal customer and Mercedes Benz owner, I should have been given a Mercedes for a loaner and nothing less.
Rosie Rodriguez
Dec 14, 2022
1
I am sad to say it was a terrible experience. The agents are not welcoming. I’ve received service in the past and I was told the issue with my car would be resolved. In less than a year that turned out to be false and other issues arises. They didn’t want to take responsibility and want to extort more money that’s hard to believe. I am getting the service needed from an independent service center with a much cheaper price. Even with all the money they charge they don’t want to guarantee their work. They’re dishonest and cannot he trusted. I won’t recommend their service to anyone.
Mohammed Ahmed
Dec 14, 2022
5
I recently purchased a GLC 300 and when I tell you MiKe Amos went above and beyond I'm so very grateful or him. Every one was very courteous. Thank you for the wonderful experience
D B
Dec 14, 2022
5
This is an update to my purchasing process. Ryad was our sales representative and he was amazing. Very friendly and knowledgeable. He followed through on everything and made sure we were happy.
Nick S
Dec 13, 2022
5
The service we received it was very helpful, very clear and definitely good service Very good team work everyone very nice and kind Merry Christmas to all you guys
Miriam Amezquita
Dec 13, 2022
5
Great service
Jennifer Klain
Dec 13, 2022
5
Fast and friendly service
David Yao
Dec 13, 2022
5
Great service! I’ve been taking my cars here for years and never had a bad experience. Knowledgeable techs and service writer. Thanks Frank, you are the best!
Jennifer Teoli Klain
Dec 13, 2022
5
Took my car in for service on emergency basis close to closing time with dead battery (Auto Club had jumped me.) While there, did Service B 80,000 service needed as well as new battery. First time working with Jacqlyn Mohl and will use her as advisor in the future. Very good about advising me of status as service done and made claim with extended warranty company for me. Took time to answer all my questions. Arranged for Lyft driver to take me home and then pick me up when service done.
Janice Dorn
Dec 13, 2022
5
It’s been such a great experience, originally I saw the car on Carfax and I asked if the car was still available, they responded to me right away, they called me next day and we scheduled an appointment for the next day. When I got at the dealership, Emily helped me all the way until she put the GLS 450 keys on my hands, it was a trade in for a GLA 250. Kelly was so crucial in this trade and I drove out of the place with $0.00 down payment. Full tank of gasoline. Thank you so much mr. David Araujo, Kelly and Emily Anderson. I highly recommend this Mercedes-Benz dealership.
Noe Herrera
Dec 12, 2022
5
They are the professional maintenance team. I had a back lamp problem but they replace it only 2 days completely.
Maryvonne Keiko Suzuki
Dec 12, 2022
5
Amilcar took PERFECT care of me and had tremendous service . He is the reason I walked out of my appointment smiling ! He took such great care of me !
JaNarie Rhambo
Dec 12, 2022
5
Very efficient and timely . Personal service and availability of courtesy car
Jeffrey Cowan
Dec 12, 2022
5
good
박근행
Dec 11, 2022
5
I came in for an oil change. Got additionally a tire rotation and car wash + vacuum as a bonus. It took about an hour and a half from drop off to pick up. I worked on my laptop and sipped hot chocolate in the lounge meanwhile. There is a nice work station, WiFi and coffee bar.
Heidi P
Dec 11, 2022
5
Naomi Gutierrez offered excellent service! Best service adviser.
Jenniffer Pineda
Dec 10, 2022
5
Such a great experience! Hayes McMillan is a phenomenal salesman! I have went to him 3 times over the years and he never disappoints! Overall this location is awesome, plenty inventory to choose from and always going the extra mile!
LaDrea Warren
Dec 9, 2022
4
Car service was completed promptly as promised, however when I started the car to leave the dealership my dash displayed a 'service due' message. Had to wait another 30 minutes before they reset the computer.
Cindy Sweida
Dec 9, 2022
5
The job was down cleanly and thoroughly
Bella Gomez
Dec 9, 2022
1
service writer denied I had a problem with my wiper blades. He refuse to have them checked by the service department, unless I paid $225.00. My receipt from last year indicated a two year guarantee on the blades & new battery I had purchased. An auto parts store will both sell & install Bosch blades for $39,99. I felt terribly insulted, as the service writer would not believe that I had any problem,
Nathan Zaslowsky
Dec 9, 2022
4
Repair on key driving component plus multi point inspection. Done throughly.
Kie papadakis
Dec 9, 2022
5
Welcoming and friendly.
Rose Kerns
Dec 8, 2022
5
Excellent service. Vroom made buying my first car extra special and easy
Leslie Chairez
Dec 8, 2022
5
Frank was very communicative and helpful!
Holly McPeak
Dec 8, 2022
5
5 starts to Duvier Vasquez excellent customer service.
Alfonso Alizo
Dec 8, 2022
5
felt welcome and non pressure buy car. My sales person was super nice and very helpful. Definite recommend this dealership any in the market for a car.
Javier Rodriguez
Dec 8, 2022
5
Excellent customer service sales man Duvier Vasquez did a great job, thank you . My Mercedes GLC 300 coupe is amazing 🤩
Alfonso David Alizo
Dec 8, 2022
5
They were really helpful with answering all my questions and went into depth for better understanding
Abigail Morales
Dec 7, 2022
5
Recall for front Axle Axle replaced, suspension work alignment performed. Very fast, quality service.
Dennis Curry
Dec 7, 2022
5
I can not say enough positive things about Frank Perri. He goes above and beyond every time!! Client satisfaction is his priority. He’s very straight forward and honest. If you need a new service advisor see Frank Perri, you will not be disappointed!
Crystal D
Dec 7, 2022
5
Dealer was pretty busy. I was able to get my vehicle service within the allotted time promised and on the go.
Nay-Nay Tarver
Dec 6, 2022
5
Service impeccable! Communication, workmanship, honesty we had absolutely no complaints. All around a great experience.
Barbara Knott-Verdiell
Dec 5, 2022
3
We were told it will take couple days After dropping the car we were told that parts need to be ordered and that will take a few days for them to arrive. The question is this is a recall for certain car, how come the parts wasn’t ordered before giving us an appointment? Secondly. We had to waste almost a day in your shop for loaner.
Ed Jafari
Dec 4, 2022
5
Quick fast and efficient eager to help always deliver thank you
Patrick Spencer
Dec 2, 2022
5
We received excellent service from Monika and everyone else was very friendly. We left happily with our new car. Thanks Monika!
Mario & Ariana Mazon
Dec 2, 2022
5
Great service & best care.
Linda Wong
Dec 2, 2022
5
My issue was handle quickly. They kept me current on what was happening. The Customer Care Representative did a excellence job. (Naomi).
Bruce Berger
Dec 2, 2022
5
We had a very positive experience. The staff were all very friendly and helpful and we received a fair price on the car that we purchased. This was my best car buying experience from a dealer- hands down.
Carl Busch
Dec 2, 2022
5
Emily is the BEST!!!! She’s so sweet, efficient, and fast.
Leslie Gabriela Duarte
Dec 1, 2022
5
Frank Perri is amazing
Shane S
Nov 30, 2022
5
The service team at South Bay Mercedes in Torrance is the BEST!! The service team here is extremely efficient, quick, professional, and knowledgeable. I greatly appreciate the entire service team at South Bay Mercedes! With a team that outperforms with phenomenal service, you know they have strong leadership and a cohesive team. As always, HUGE THANKS to the entire service team at South Bay Mercedes!
Lily K
Nov 30, 2022
5
The car came pack in mint condition the detail to making me feel like I have a new car.
Clay Helton
Nov 30, 2022
5
Recently I visited south bay Mercedes-Benz for the recall service. Frank was very knowledgeable in providing an excellent explanation. Furthermore, he was able to have the technician evaluate my car so quickly and efficiently. The visit was probably one of the most effortless car service visits I have ever had. I appreciated Franck’s quick response and excellent service. Frank was very accommodating.
Lily Sherif
Nov 30, 2022
1
Love my Merc but AVOID this dealership! Not sure how they sleep at night! We were very clear of the options we wanted on our car. Ordered the car which took 7 months to arrive which is fine. Checked in with Collin Flores, their salesperson to confirm spec and etc throughout the 7 months. Day the car arrived, the upgrade at the top of our list which he knew super well was missing. He did not tell us anything. He had every opportunity to be upfront and let us decide to take it or leave. Fails to do so. We were so easy with him considering he messed up on some numbers and stuff (not going into details, not relevant here). We noticed the upgrade was missing the next day, reached out to him. He apologized and said the factory never notified them but didn't offer to resolve things. We felt we deserved a bit more than an apology. Why? We literally waited 7 months for this one option or else we would have taken the 2022 model versus the 2023. He then goes on to ignore our gentle outreaches. 3 weeks later, I get a hold of his Manager, Jason. Jason lets out of the bag that him and Collin actually discussed that the option was missing the day we signed but this was NOT communicated to us. Says he'll make this right and will do whatever he can...another 3 weeks goes by...ignores all emails and messages. We reach out and get a hold of Hector, another Sales Manager. He said 100%, I will get a call back today... 3-4 days go by. I finally get a hold of their Head Sales Manager. Nice person and was at least upfront with us, but the best she offered was something from their merch store...really? In short, losing the upgrade and waiting 7 months for it sucked. But, they should have been honest and let us decide to move forward with the car or not at signing. Instead, they really unnecessarily ruined our first experience with Mercedes by: 1) Not being upfront 2) Lying that the factory didn't tell them 3) First salesperson ghosting us for 3 weeks + 4) Sales Manager ghosting us for another 3 weeks + 5) Another Sales Manager promising a call back and didn't 6) Offering some cheap merch to resolve an issue they ballooned? Just crazy if this is the Mercedes buying experience. They really turned a small problem to really ruining a special moment. Go find a different dealership!
Will Yau
Nov 29, 2022
5
I have been to this dealership a number of ties and I love how they handle my needs. The service advisor really got the part quick and service was top notch. Thank you.
Ruel de Mesa
Nov 28, 2022
3
銷售人元說不二價,別家都可以議價,後來還是和別家經銷商購買,也拿到不錯的折扣。
Paul Chou
Nov 28, 2022
5
My service person Juan is accommodating and pleasant. I always have a good experience since purchasing my vehicle from So Bay Mercedes.
Alicia Hamilton
Nov 28, 2022
5
Very friendly and very knowledgeable, they helped me with the lots of information about the car and financial options.
Mohammad Jafartehrani
Nov 26, 2022
5
They did the job efficiently and gave me a loaner for the 2 days they needed my car.
Linda Swanson
Nov 25, 2022
5
Everyone is so friendly and respectful, they always greet me with a smile. Emily is phenomenal I trust her to give me her honest opinion, and that’s why my car is always running good with her and the mechanics advice ,and that makes me happy. A very professional place to take your car with people you can trust.
Tina Ayala
Nov 24, 2022
5
Sonia and team did a great job getting me in and out for service. Everyone was kind at the dealership and did a good job on my car.
Jasmine Rollins
Nov 24, 2022
5
My experience was professional prompt and Accommodating. The staff was attentive to all of my needs going over and beyond to make sure that I was happy with my loaner vehicle.
Channa Thomas
Nov 24, 2022
4
I loved the experience of buying my new GLB. My sales guy Mina is great. He does not rush anything and he gives the customer time to take their own conclusions. It’s much different than tear the other BMW and Audi dealer I’ve been before Mercedes. The finance department was not that great because they kind of force their additional coverages like wear and tear, maintenance, etc… overall, it was a great experience. About a month since I bought my car and my sales guy is still sending emails to check on my new car.
Briz Cathala
Nov 24, 2022
5
Appointment scheduled With Jaclyn was handled on time. Paper work for Service B filed quickly with request to inspect tires too. Received a call suggesting tire replacement. New original replacement tire purchase with alignment and mounting made on phone with work completed same day. Exceptional service.
R H
Nov 24, 2022
5
This place is very reliable and really cares for their customers. I missed my appointment by a day and was still able to squeeze me in despite the busy day. Jacky was outstanding in getting my GLE serviced and made sure it was ready the moment she estimated it did. Definitely will be coming back again.
Peter Ruero
Nov 23, 2022
5
I absolutely love Mercedes-Benz of South Bay. Amilcar Mejia is the best Service Advisor EVER! He's on top of things and you will never feel like you are one of many (although I've seen all the service paperwork on his desk!) :)
Dii Jon
Nov 23, 2022
5
Emily was extremely helpful and answered all questions I had. She explained every component in detail for a Schedule A service.
Screenname
Nov 23, 2022
5
Good services and fast. Very Comfortable Lounge, so I spend a wating time until finish the services.
Young Jung
Nov 23, 2022
5
Christopher Zielyk is perfect ,good knowledge and nice person. Thanks for your help.
Thinh Hoang
Nov 23, 2022
5
My experience with the service department has always been excellent.
Beth De Los Santos
Nov 23, 2022
5
Great place to purchase a car
Michael Del Tufo
Nov 22, 2022
5
Nice Service!
Linkh
Nov 22, 2022
5
I really liked that the service was fast. My manager, Frank, was also a very kind person. He washed the car clean, so I felt good until the end.
min Kim
Nov 21, 2022
5
The service was excellent.
crystal yoon
Nov 21, 2022
5
Staff was attentive and friendly. We visited for service. Cliff was our service advisor. He did a good job at explaining what was required for our maintenance. Rebecca at the cashiers desk was also very nice and friendly.
Kenny Solares
Nov 21, 2022
5
I really liked that the service was fast. My manager, Frank, was also a very kind person. He washed the car clean, so I felt good until the end.
Min Kim
Nov 21, 2022
5
Great experience. My only issue is. I was told repairs may take a week more.
Ernest King
Nov 21, 2022
5
Emily Solis at client service was very helpful, informative right from the beginning. She was very good at giving constant updates and also looked up relevant recalls for the vehicle. The technicians were knowlegdeable and were able to find the problem right away, which other mechanics took days and extra fees to guess. I will definitely be returning to Mercedes-Benz of South Bay for future needs.
Ari Dev
Nov 20, 2022
5
My husband and me been with South Bay Mercedes’ sense 2008 before he passed away in 2011 . Sonia have been my service advisor sense than and I love her customer service and the well manner welcoming she is the perfect person for the company I love her thank you Sonia for being here when I need you god bless
Flossie Johnson
Nov 19, 2022
5
I bought my car here and I can honestly say the customer service was exceptional. I’ve had really bad past dealership experiences but this is one I will never forget. I will for sure bring all my family here with Monika . She will go out her way to give you the car that you want no matter the circumstances. It felt like home . I’m very grateful for the whole staff for helping me . 😊
Dayanna Michel
Nov 18, 2022
5
Great job again for Amilcar Mejia from SBMB
Robski MC
Nov 18, 2022
4
My appointment was not in theirtheir system. I arrived at the appointed time. Waited five minutes before anyone acknowledged me. Was treated rudely by this person. My repair advisor was professional at first contact. She made the statement that she hD pulled some strings to accommodate me. This didn't meet the level of service Mercedes is known to provide. The person assisting me with my rental, loaner. car mispronounced my name and refused to correct the mistake after I made her aware of it. I've been buying and driving Mercedes Benz before either of these people were born.
Velma J Thompson
Nov 18, 2022
5
Emily Solis listened to me and explained everything to me. She helped me to do my repairs and servicing over time as my funds are limited.
Thomas Townsend
Nov 18, 2022
5
I needed service and was able to secure an appointment the next day. There was virtually no waiting time once I arrived and the service was done the same done. Very satisfied.
Theresa K
Nov 18, 2022
5
Karol was professional in helping me with my deal.
Richard Hague
Nov 18, 2022
5
Pablo, thank you for your attentiveness. Thank you for making this service visit painless..... Roberta
Perkins Professional
Nov 17, 2022
5
Ashley went above and beyond for me even after closing hours she was overly helpful and she still communicates with me. Excellent customer service
Shadai Milow
Nov 16, 2022
5
Precise work done and professional courtesy provided.
Laddie Nicks
Nov 15, 2022
5
Great communication, tailored customer service. Despite being busy on a Friday, Jacqlyn made sure we were taken care of and kept us updated via text. Despite not all issues being addressed due to inability to replicate by the techs, the experience was overall smooth with no major complaint. MBSB has resorted to an outside rental car organization due to overages, but personally, I prefer the level of quality of the dealer MB vehicles rather than an external vendor. I consider this an important contributor to the elevated MB dealership experience.
Kevin Choi
Nov 14, 2022
5
March 2019: The staff at South Bay Mercedes Benz were very helpful and determined to get you in the car you want. They're willing to work with you and go over all your options. Couldn't have asked for better service. February 2022: my lease was coming to an end in march, so I reached out to Mercedes and asked for a specific vehicle I was interested in. They promptly got me the car I wanted within 2 days of my initial email of interest and I was driving off in my brand new GLB that had all the must haves I wanted. Karol really goes above and beyond for her clients and due to the time sensitive exchange of my vehicle, wasn’t able to go into Mercedes the day I was going in but had Keith help me which worked out perfectly. They both keep in mind your preferences and truly value your opinions. Thank you again. Will definitely continue to stay with Mercedes of south bay as I have been a client for 6 years now. November 2022: Had the pleasure of working with Juan Raymond as my advisor for some concerns I had about my current vehicle. He was informative and made sure all my needs were taken care of and kept me updated on the status of my vehicle. Thank you again and ask for Juan, he’s great!
Amber Serrano
Nov 14, 2022
5
Great dealership. I had my car serviced here. They made sure I had a ride to and from the dealership and kept me up to date on my service status throughout the day. Cliff Bryan made my day easy and seamless!
Gerard Brown
Nov 12, 2022
5
The team goes above and beyond to ensure guest satisfaction! I am appreciative of the care they give to me and my SUV 😉. Jacky is the best!
Lillian McIntosh
Nov 10, 2022
5
Service advisor Juan Raymundo is great. Thanks for fixing my stuck headrest. Will definitely come back
Edwin Gonzales
Nov 10, 2022
2
We were not very happy with what was promised and given wrong info pertaining to vehicle purchased. Ive tried calling to speak to someone to have my "due bill" taken care of and no one answers the phone.
Leo Ramirez
Nov 9, 2022
5
I always receive excellent service from Almicar at Mercedes Benz of South Bay.
Greg Zwetow
Nov 9, 2022
5
The sales person was very professional and helped me select the perfect call. The finance department was extremely helpful! I have bought several cars over the years!
Terry Again
Nov 9, 2022
4
This is my second review about Mercedes South Bay service center. They have great service but it takes long sometimes. I do understand that they are very busy due to their quality work but no car for 10 days was a long time. Thanks god we have 2 Mercedes at home since we love the quality of this brand. Mercedes is the best car ever. The people are helpful and answer all questions. It is more expensive than other places.
yeliz altunsoy
Nov 8, 2022
3
A friend just recently told me her awful experienced with the service she received from your service dept. Told her the same bad experience I had before. It’s been a while, and I have been taking my car somewhere else even though you are near.
rolacan
Nov 7, 2022
5
Juan was my service advisor and I received excellent customer service. The overall experience was top notch. He answered all my questions and always got back to me promptly. He set up Lyft transportation and I didn’t have to worry about anything. I was very pleased and satisfied with the whole experience. I highly recommend Mercedes South Bay and Juan! Thank you .
Lori Francis
Nov 7, 2022
5
Everything was taken care of on my Mercedes that needed to be fixed. Excellent service from Juan and the other staff at Mercedes South Bay
Lauren Walker
Nov 7, 2022
5
In the past I have found car buying to be a confusing, frustrating experience, but I truly had a wonderful experience at South Bay Mercedes-Benz. From the top down Dan Turner the sales manager worked with me for months to find me the perfect car, along with my incredible salesman Keith Cambra. Once the car came in, they were able to do most of the credit and line up financing so that when I came in to see Kelly it was seamless and quick. I really can’t tell you how much I appreciate the experience… And on top of that I absolutely love my car! I have a G wagon and a Tesla, and have had Porsches, Escalades etc. and my GL 450 is just the perfect car!! It drives like a car, but has the seating and space of a truck… It’s fabulous! I really can’t thank of the team enough for finding me the perfect car, and giving me a smooth and seamless experience. I’ll be back!
Molly L
Nov 5, 2022
5
My service technician was awesome. Mr. Frank Perri so attentive, follow up, communicated all details to me.
LaNear Montgomery
Nov 5, 2022
1
Horrible dealer with horrible customer service. After this dealer serviced my vehicle I took it elsewhere for a second opinion and found out that issues still remained with the vehicle. I called my representative Naomi and 4 weeks have gone by with no response. I spoke with the weirdo Director Dave and they might as well close it down and tell ppl to go to LBC because they don’t fix cars here, if anything you’ll get your car back with problems. All the workers have attitudes, and you can never get in touch with anybody. Go with Southbay Autobahn or another Mercedes dealer before you get scammed here. Maybe my service representative Naomi will respond once she gets this review.
Lia Jones
Nov 4, 2022
5
Michael, Hector, and Allan were extremely friendly and helpful. It was the most pleasant and easy car buying experience I have ever had. With their help I found exactly what I was looking for. I’ll be going back for all my future purchases!
Ursula M
Nov 4, 2022
5
Michael, Hector, and Allan were extremely friendly and helpful. It was the most pleasant and easy car buying experience I have ever had. With their help I found exactly what I was looking for. I’ll be going back for all my future purchases!
Ursula Medina
Nov 3, 2022
5
Emily was amazing!! . She was very Honest and helpful. Her customer service skills are impeccable. I highly recommend her.
Sina Shapiro
Nov 3, 2022
5
I schedule my vehicle for a tune-up and 3 other issues were identified. My service advisor informed that all 3 issues were still under warranty. I was so relieved and happy to get my car back when promised.
Rosalie Gutierrez
Nov 3, 2022
5
This time, excellent service and very helpful and friendly interactions with staff.
Elaine Knauf
Nov 2, 2022
5
Mercedes Benz provided me with great service
Lissette Medina
Nov 1, 2022
5
Great service! They have been taking care of my GLK since 2013 and now my GLE and always do an amazing job.
John Hatzis
Nov 1, 2022
5
I have always had pleasant experiences every time I take my vehicle in to Mercedes-Benz of South Bay. My service advisor and others that I have had to deal with have always been pleasant, courteous, and professional.
Rebecca Sands
Oct 31, 2022
5
My Service Rep, Jackie was professional , pleasant, concerned, and accommodating. I highly recommend Mercedes Benz, Southbay Service Department.
Janet Simms
Oct 31, 2022
5
Customer service is Excellent. Emily Solis was very helpful and did an excellent follow up.
Tarun Sharma
Oct 31, 2022
5
Emily was amazing. My car was done and I received a video showing me work completed
Marisol Viera
Oct 31, 2022
5
Sonia Gonzalez was amazing. Excellent customer service.
Dianne Wellbaum
Oct 31, 2022
5
Best place to take my W211 E320 CDI
Roosevelt White
Oct 30, 2022
5
I went in to have routine maintenance on my c300 2016, for a wheel alignment and fuel injection. As well as exchange a recent purchase of a broken umbrella. One beam (metal rod) busted on the first heavy rainy day. As well as to check on an email regarding my car to be repurchased because its in high demand. Not sure if that's just a flyer to get you meeting with sales but I was there anyway, so I inquired about it. The maintenence service person Babak, walked me over to the desk where an agent takes care of issuing loaner vehicles. I liked that he walked me over, adds personal touch. I also wanted to exchange an umbrella that broke on its first day of heavy rain. The sales person in the merchandise store let me pick out the umbrella that was same model and choose a different color. No hassels, from store agents. She said, just pick one of same models. Ok, wow that's great didn't check or ask me about a receipt, nice! My experience was pleasant and easy. My car was finished a few hours later. I returned the loaner and picked up my washed vehicle. I asked Babak in service if he knew anything about this email. He said no, but if I wanted to meet with a sales associate they could help me. So he walked me over to sales and explained why I was there. I thanked Babak. He introduced me to Mark Derambakhas in sales and leasing. I explained that I wanted to find out what my email meant. He said that the company sends out emails like this to buy back car.s in demand across there data base. Its based on its appraisal as well as what is left in the balance. He also explained in detail that if my car gets a good appraisal and my balance of what I owe is in lower end. That Mercedes will cut me a check and possibly come back with money for me. That is of course if what I owe is not upside down. But that its very possible they would buy it back. He also let me ask about other models in show room. He was friendly, informative and very patient with me. He took the time to let me enjoy the browsing experience. So I decided to put my information into there data base for curiosity because he took the time to let me enjoy the show room. I didn't recieve any new any information about my situation but its been just one day. As for the maintenance? Well, my car runs straight and clean. Overall, each department I encountered were excellent in service. They deserve 5 stars for friendliness, knowledgability as as great customer service.
Vix Meeker
Oct 29, 2022
5
Christina and Mark were superb, they know how to represent Mercedes Benz. They are an asset to the company. I will definitely recommend them to everyone. Very accommodating.
Vic Uy
Oct 28, 2022
5
Juan Raymundo is fabulous! He is sincere, attentive, polite, hard-working and was a 100% joy to work with at your dealership.
Bonnie Mitrosilis
Oct 28, 2022
5
Definitely a great dealer with a nice facility for both service and sales (nice amenities while you wait and lots of AMG swag in the shop…personally love it because I have a 2019 E53 AMG cabrio). Juan Raymundo communicated very clearly with me about path forward for my E53 recall repair and is making sure I get the parts I need in a timely manner. Will for sure keep going back to Juan for my extended warranty and maintenance plan needs!
Kyle Kochanski
Oct 27, 2022
5
Always Great Service when I need service or anything related to my Mercedes. The staff here really goes above and beyond and treat their customers like family :)
Eileen Gutierrez
Oct 27, 2022
5
Excellent service from the top to the bottom The service department treats you like a celebrity
Doris Douglass
Oct 27, 2022
5
Had an amazing experience, sales was super helpful and made buying my vehicle extremely enjoyable. If you’re looking at buying a new or used vehicle ask for Julian, he’s willing to go the extra mile to get you into the car you love.
Daniel Reineck
Oct 27, 2022
5
On time very attentive and precise about what they have to do with the car repair .
Von Santa Ana
Oct 26, 2022
1
I have bad experience on this dealer I bought a new car at this dealer, and after a few days it began to fail, and the dealer did not want to change it, he said no, I had to keep the same car because they do not make returns, even when they gave me something in bad condition. I got a headache .
Lucero Garcia
Oct 26, 2022
5
Serviced my S65 with Cliff he was very professional and honest about the repairs that had to be done. Definitely worth the drive from SD as I know my car is in good hands.
James Setiawan
Oct 26, 2022
5
My experience was good no complaints .
Jai Jon
Oct 26, 2022
1
I have bad experience on this dealer I bought a new car at this dealer, and after a few days it began to fail, and the dealer did not want to change it, he said no, I had to keep the same car because they do not make returns, even when they gave me something in bad condition.
Lucero Garcia
Oct 26, 2022
5
Very good service my service advisor was amilacar Mejia . Done a complete check over on my car . Thank you Southbay Mercedes Benz for a great service
ROBERT LARRAGOITIY
Oct 26, 2022
2
Ronell, Jacob, and Ashley were awesome. Everything was well until it came to the finance department. We were at the end of signing paper work until someone from finance had to use the sales person to let me know what was going on. Had to drive 2 times for finance to let me know we would need more DP even after signing the agreement. Unprofessional
william simon
Oct 25, 2022
5
I have driven 5 MB vehicles: 3 leased and 2 purchased. I appreciate how the team values their customer's time. As an informed consumer, father of 3, and busy executive, time is extremely valuable. Getting in and out quickly when transacting business is a key reason why I'm a MBZ customer. THank you for my most recent efficient purchase of a 2022 GLE350 4Matic at the SouthBay branch.
Robert Martinez
Oct 25, 2022
5
Very knowledgeable service associate. Work was identified and performed as promised.
Sylvester Mabry
Oct 24, 2022
5
Jacquelyn & Tanner are amazing!...World class service!
LIZ ZZY
Oct 24, 2022
5
Our company has been bringing our fleet of 30 vans to Naomi at MB of South Bay for a couple of years now. The service she and her staff have performed for us has been exceptional. I highly recommend them if you are in need of repairs for your vehicle.
Kyle Frattarelli
Oct 24, 2022
5
I've gone to Mercedes of South Bay for a decade now and there's a great reason... My service advisor Sonia Gonzalez is the BEST!!! The standards at any Mercedes location and with a Mercedes are far above standard. The difference is only with the people you deal with, speak with, experience with... And Sonia sets the bar higher than anyone I've ever dealt with at any Mercedes location and dealership. She looks into any concerns I have, and also those that I may have overlooked. Sometimes I may have missed a service deal, she'll look into what's available without asking. Even if my concerns aren't part of the main wheelhouse of service at the location, for example collision repairs, she still finds the answers. Going beyond what is expected is truly a Mercedes experience and that's what you get with Sonia. Maybe the "S" in both my S Classes stand for "Sonia"? The only thing better than 1 Sonia is 2. 😉
Eddie N.
Oct 24, 2022
5
Amazing buying experience. We love our new GLS. It took 8 months to arrive but our salesman, Cordell, kept us apprised the whole way. Best car buying experience I have ever had
Chris Scanlan
Oct 24, 2022
5
Sonia was absolutely wonderful! I brought in my car for my first service appt and she was very helpful and explained everything that would be done. She text me once my car was ready and it was a smooth and easy process.
Selena Pallaviccini
Oct 24, 2022
5
I had a great experience buying a GLS450. The awesome salesman called Vroom was so professional, helpful and patient. I highly recommend buying your new or pre-owned Mercedes here (and they even have lots of bmws, Aston Martin and other awesome cars). Definitely, call them and ask for Vroom - he is quite helpful, honest and always happy to work with clients. Now, off to drive the GLS (may God bring the gas prices lower) 🙏 😃
Koz Khosravani
Oct 23, 2022
5
Had a great experience with service advisory Jacqlyn! Attentive, responsive & was able to get my car back same day & accomodate for morning pick up! She was also able to update me on my car & let me know what the techs were going to be doing as well as sent me a video!
Monique Figueroa
Oct 23, 2022
5
Jacky always makes sure that I?m in and out quick and that my car baby is always well taken care off
Dirk Aschmoneit
Oct 22, 2022
5
From check-in with Natalie until drive off in my freshly-serviced vehicle, the experience was most memorable. Natalie is the consummate professional - professionally warm, knowledgeable, and attentive. The comfy lobby atmosphere, along with every service employee encountered, made for another great experience. Thank you, Mercedes🤗!!
terri monk
Oct 21, 2022
5
My car was due for the A service. I had an expired coupon for 10% discount which was honored by my service counselor Brad Parker. Brad was very concerned that I got my car within the promised scheduled time which was much appreciated. My C 300 was given a thorough checkup and everything was in good working order which is always a relief. Car looks great and drives great. Brad took care of everything and I’m a happy camper.
Glenda Owens
Oct 21, 2022
5
My wife and I went to the Dealership to look at E class cars. We were greeted by a sales person (Cordell) who was very friendly and did not apply any pressure. He patiently answered our many questions and, upon or request, showed us other models so we could feel comfortable that the E class was the one for us. We got great information from him and left with no pressure. We were informed when a car came in that we may be interested in, i.e., color and specs. We ended up purchasing that car. The buying experience was comfortable and our salesman continues to be very helpful after having purchased the car.
Andy Monheiser
Oct 21, 2022
2
Booked an appointment 2 weeks ago so that I can drop off my vehicle and have a loaner car. Was told I was unable to get a loaner since my service would take less than an hour. Ended up taking almost 3 hours and I wasted my entire morning sitting there.
Alex Driggers
Oct 21, 2022
1
I have 2 cars that I needed to bring in for warranty work. The first was fine at drop off, but it took them an hour to "find" my car when I went to pick it up, and it came back dirtier than when I'd dropped it off. The 2nd visit resulted in my "Hood open" warning going off whenever I accelerated after their repair. They took it back and "fixed" it, however the next time I drove that car it happened again. Brought the car back and they lied, saying the sensor short had nothing to do with their repair, although to their credit they did not charge me.
SouthBayDriver
Oct 21, 2022
5
Frank P ?at Mercedes Benz of Torrance, is the best agent in terms on knowledge of the Mercedes Benz brands and how best to effectuate long lasting repairs at affordable and recession proof rates!
William Wagabaza
Oct 21, 2022
5
I like this dealership because they value your time and provide excellent customer service.
Hedda Golden
Oct 21, 2022
3
Excellent support by my customer service rep Natalie D. was very professional and attentive. However, i was shocked at the high cost of a B schedule maintenance; $1600 was a total shocker. I was also disappointed that I was not offered any of the specials and discounts that were being advertised. I discovered afterwards that I could have saved hundreds of dollars on my bill. Totally disappointed.
dale wright
Oct 20, 2022
2
Just bought a 2022 GLE63S from Sourh Bay Mercedes. Salesperson was great. The car had to be shipped to my house. I prepaid the entire amount and it took almost one week after I prepaid in full for the dealer to release the car to the shipper. When I received the car it had only 7 miles worth of gas in the tank. This was a$150,000 car so you would have thought they would have filled the tank with gas. I live about 7 miles to the nearest gas station so I had to get a gas can and put enough gas in the tank to drive to the gas station. It’s been over one week since I received the car and the dealer has yet to send me the documents so I can get a license plate and title the car. Again, salesperson was good management was really disorganized and lack any follow through.
Mark Bouchillon
Oct 20, 2022
5
Excellent Customer Service. I'm so happy I choose Mercedes-Benz of South Bay to service my Benz SUV.
Carmella Smith-Hayes
Oct 20, 2022
5
Mr. Frank Perri is an asset to Southbay Mercedes Dealership. He is professional, efficient, courteous and very knowledgeable. He made servicing my car a pleasant experience.
Paramjit Singh Walia
Oct 20, 2022
5
Naomi as service rep was great. I have had poor communication with other service rep and service manager on simple things such as trying to find out if my car was ready to pick up. Ask for Naomi
James
Oct 20, 2022
5
My B3 service went smoothly. I had a courtesy Lyft service to my home and back to the dealership to pick up my car. Truly appreciate it.
Evelyn Castro-Greenspan
Oct 20, 2022
5
Great customer service they did their best to get me out of there in a timely manner
Alexis Pineda
Oct 20, 2022
5
Frank P …at Mercedes Benz of Torrance, is the best agent in terms on knowledge of the Mercedes Benz brands and how best to effectuate long lasting repairs at affordable and recession proof rates!
WILLIAM WAGABAZA
Oct 19, 2022
5
Good customer service. My sales agent was friendly, flexible, respectful of my time and was very transparent.
Kimberly Green-Russell
Oct 19, 2022
5
My service adviser, Frank Perri, is the best. He takes excellent care of my car and remembers everything about the car that I forget. It's almost as if he can read my mind. I can rest assured that everything that my car needs will be attended to. And the technicians at Mercedes are great. The car always comes back with everything taken care of, feeling perfect on the road, and always looking its best. It's a great experience to get back into my car with the confidence that comes along with getting my car serviced at Mercedes-Benz of South Bay.
Carl Friedlander
Oct 19, 2022
4
Good job and quality work..clean and friendly facility..short wait time and professional people
Darrell C Dent
Oct 19, 2022
5
Jacqlyn is the best, she is knowledgeable and responsive. I come to South Bay because of her service to meet the clients needs
Anita Castille
Oct 19, 2022
5
My service advisor, Jacqlyn Mohl, always takes excellent care of me and makes it a fun appointment.
Dan Withee
Oct 18, 2022
5
I love Mercedes of Southbay. The customer service is impeccable. They treat you like your special and appreciated. April Stewart ( manager) and Emily are the best , they never disappoint. I give the service 10 stars if applicable.
April Mccall
Oct 18, 2022
5
Service Rep, Frank Perri is AWESOME AND THE GOLD STANDARD
kerman dental
Oct 17, 2022
5
The advisor, Mr. Frank Perri is very professional and caring and makes the service to the next level. Also, the technicians and foreman are doing a high standards job.
Kasra Navabi
Oct 17, 2022
5
excellent service
Cecilia Leiva
Oct 17, 2022
5
Frank Perri excellent and exceptional overall service
Naveed Riaz
Oct 17, 2022
5
I had a problem with my A220 on 405 on Friday night and had no choice but pull off the freeway. SouthBay Mercedes Benz service was closing but still helped me with no appointment and even assisted with a loaner. The support I received was excellent and Christopher Zielyk your communication was exceptional. Many Thanks.
Lorri A Carroll
Oct 17, 2022
5
it was the best service in my more than 10 years service with Mercedes
Jane Kim
Oct 15, 2022
3
The process was smooth until the GM of the dealer asked the sales person. To follow me to the bank and sit behind me while I was getiting the cashier check as I know no credit. I have explain to them that I was living abroad for past 15 years. Once I told them I feel offended by their request and was going to cancel the ourchase, they changed their mind.
jaeho jang
Oct 15, 2022
5
the service writer was professional , friendly and knowledgeable. they were our of loaner cars, but they got me a free rental. car was fixed and returned clean.
Tony Tam
Oct 15, 2022
3
Did not repair my wireless charging pad after I told them it made a loud noise. I was told the software was updated and was asked to send video of noise. My car was at the dealer for a long time and I wish all items were repaired while there as requested. I do not want to go without my new GLE53 coupe again. Wireless pad and battery have been ongoing issues since purchase of brand new car. Towing it dead with no power has caused me to have bad tires which the dealership says it normal wear and tear. They should support their customers more with ongoing issues. I expected more from the Service manager of the entire dept. My service rep works hard but they need leaders that care. Never thought I would say this but BMW treated me better with my X6.
Jacqueline Johnson
Oct 15, 2022
5
I have 2 Mercedes Benz dealerships near my house. One location is downtown LA and the other is Beverly Hills. Mercedes Benz of South Bay is about 40 mins away from my home, but they are the best dealership in Los Angeles.
Elyse Garbutt
Oct 15, 2022
5
Emily and Jackie are consistently professional, communicative and thoroughly addressed my MANY questions. Always a pleasure to work with them!
Jeannine Taylor
Oct 14, 2022
5
My husband and I went in to purchase a vehicle and their service was exceptional, The Sales agents Florentino was amazing and I recommend visiting this location
Shantel Garcia
Oct 13, 2022
5
Very helpful services staff and problem was corrected
SCOTTIE STRONG
Oct 13, 2022
5
Always professional and reliable servicing. Brad P goes out of his way to make sure I'm informed about all aspects of my car and its performance.
Adam Ghijben
Oct 13, 2022
5
South Bay Mercedes is a great place to purchase lease or service your car. My service coordinator Frank Perriman is under utilized he’s very helpful with purchasing and service. I highly recommend Frank Perriman 10 stars for him.
Juanita Wright
Oct 13, 2022
1
Walked in and let them know we had approvals already and they forced us to have our credit run just so they can use the credit they ran to pick the company we were already approved for with a higher limit. Also as they we getting the paperwork ready that they were switching on us Kelly Rodriguez the finance person comes out and is cussing her daughter out in front of my 3 children who are sitting the car. So they are definitely not a dealership to recommend. They switch your paperwork without your knowledge and act very unprofessional in front of you.
E123456
Oct 13, 2022
5
Service was performed on time with good communication.
Richard Gluckman
Oct 13, 2022
5
Excellent service and helpful service department. I?d definitely recommend serving your car here at Southbay Mercedez Autonation!
Natalie Gonzales
Oct 13, 2022
5
Excellent Service, done on time, no problem, thank you very much Pablo
Bassam Zahlan
Oct 12, 2022
5
Advised me of recalls I was unaware of and repaired them at no charge. Treated well as if I was a paying client
Ronald Sanner
Oct 11, 2022
5
Sonia always does a great job and always follows through on the service
Guy Spencer
Oct 11, 2022
5
I got an oil change for my BMW at Mercedes because it?s under the Autonation umbrella and a lot closer in location for me. I had to wait on them to order the part but once it arrived, the service was rapid. Great service, very quick and no issues. Thanks Pablo and team!
BMW Owner
Oct 11, 2022
5
Amazing service at the service department! Especially from Jacky. She took care of my vehicle and provided 5 star service at every step!
Dee Lopez
Oct 10, 2022
5
My last visit to the dealership was by far the best customer service experience I’ve ever had. My service agent was Juan, and he was the nicest friendliest person I’ve ever encountered at South Bay Mercedes!!! Every time in the past when I’ve dropped off my car for service no one smiles and you get the feeling like the staff feels inconvenienced that they have to help you. Not Juan…he was friendly from the moment I met him, he was in a great mood and seemed genuinely interested in helping me get my car fixed. He investigated my warranty to see if my repairs were eligible, even though they were not, he helped find the solution in the most affordable way possible. My partner and I both own Mercedes’ and have been going to Southbay Mercedes for many years, and I’ve never had as great as an experience as I did this visit with Juan. I own a hair salon in the Southbay just a few blocks from the dealership and customer service and the customer experience is the foundation of our business model, so I know first hand how a customer should feel and be treated when they walk in the door. I hope that the rest of the service department could learn from Juan how a smile and a warm greeting can create a memorable customer experience!
Antonio Lobato
Oct 9, 2022
5
Good job go to Mercedes Benz of south Bay 😄thank you
Salpi Darakjian
Oct 8, 2022
5
I have had my car serviced there twice. I’m very satisfied with the service. I would highly recommend Mercedes of Southbay.
Gina Barras Campbell
Oct 8, 2022
5
I had to have emergency service on my tire that got flat and Jackie took care of me even that I didn’t make an appointment.
MalouSO
Oct 2, 2022
5
They know how to make you feel at home!
Laura Fuentes Diaz
Sep 30, 2022
5
for something easy like oil change or brakes you wait the regular dealer hours but if something needs repair it's gonna be awhile. everyone very nice and helpful. they offer Lyft rides if you need it.
Omar Echevarria
Sep 29, 2022
5
had a great experience with Sam in Sales and Takeo in Finance. Thanks to them, I got a great deal on a 2020 C Class.
Sajjad
Sep 28, 2022
5
Frank Perri, service advisor is superb! Some of his supporting cast -- not so much. They need to improve on time management (last session was ~ 1 month) and attention to detail (washed car but skipped wheels and tires)
Art McClellan
Sep 27, 2022
5
Treated like a FAM not a customer, great job
RobertMC
Sep 24, 2022
5
Thank you Ronelle . You are Amazing . You made my car buying experience a great one .
Kat Carol
Sep 23, 2022
5
Great experience with Emily and the MB service team! I had some repairs to my ML400 and some routine service. Nice work on both! Also, had my ML350 for recall work which was performed timely and efficiently.
George Fernandez
Sep 21, 2022
5
Friendly service representative. Car was towed in. After car was assessed . I was called and apprised of repairs and replaced 2 tires.
Dana Michelle Scott
Sep 21, 2022
5
Great place very friendly customer service my sales man was great and gave me a great offer.
April Jackson
Sep 21, 2022
5
My salesman, Riyadh, and the finance team, Jake and Alam, went to battle for me got me into my family dream car. When I lost hope with the other crook- dealers, South bay showed me that I'm a valuable customer. Gave me top $$$ for my trade. Made sure I'm going home with my new car. Easy down payment and affordable monthly payment. I know it sounds like a commercial, but it's not. Drive the 20 miles and see for yourselves.
Ben Maccabee
Sep 20, 2022
5
I been with Mercedes Benz of South Bay for eight years. Always pleased with the Service department. Enjoy the Lift ride when needed.
Ingrid Beaudet
Sep 19, 2022
1
Worst Mercedes dealership ever. Service advisor try to scam me for $1000 fro Factory recall. I wanted 2 weeks for my car to be fixed. Never buy any cars from this dealership
Piotr K
Sep 17, 2022
5
First time going to this branch and I'M SOLD. I've given others a try and honestly, they don't begin to compare. My service advisor, Emily, was really nice and helpful. The wait time for check-in here was a little lengthy, but considering I was a walk-in, they got to me swiftly. The team checking everyone in was very friendly. The vast waiting area featured several televisions, reading, and light refreshments. After feeling like just a number at other Benz dealerships, this experience really brought the joy back into my membership in the Mercedes-Benz family. My was delivered in record time and with a fresh wash! Great job! Definitely trusting with my car in the future!
Capitola Parker
Sep 16, 2022
5
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Dokambo James
Sep 14, 2022
5
We did not plan to buy the car so quickly. Was shopping around several brands. But the representative gave us very good demonstration about the car and offer is good.
Yunqi Zheng
Sep 13, 2022
5
I'll be back for service because of your expertise. Thanks for taking care of my car on short short notice, "Good job". I do expect my car to be wash if needed, without asking.
Van Frank
Sep 12, 2022
5
Frank Perri, my Service Advisor was very thorough and cooperative. He ordered a Lyft for me(round trip)and it was very convenient for me. When my car was done with the Recall, Frank called twice, once for the status and then he called me a Lyft to pick me up at home. I was very pleased with Frank Perri's services. 9-9-22
Linda Lee
Sep 11, 2022
5
Two 👍👍 the Mercedes-Benz of South Bay…😊 highly recommended coz the employees they are very nice and helpful when I did my car service. Keep up the good work guys 😊
Sharif AL Tan Alawi
Sep 10, 2022
5
Great customer service to the team at South Bay Mercedes?
Luvenia Holland
Sep 10, 2022
5
My advisor Natalie is the best!!! Natalie was very professional, eager to resolve my problem and just overall a great employee.
Charise Taliaferro
Sep 2, 2022
5
South Bay Mercedes is the best. I have leased 3 Mercedes from this dealership. Frank in service is awesome. Frank is very Is knowledgeable about all Mercedes vehicles. Frank in service is the best.
Me-Me Miller
Sep 1, 2022
5
Sonia is Great service representative She was very through in in investigating why my car?s electrical system failed
Col Ronald Estroff
Sep 1, 2022
5
Best experience when I bought my car. Julian Luna was my sales men and he helped me with every single question I had . I got a 2022 GLC 300 super happy to own a Benz. I feel safe!
Monica Yanes Vidaurre
Aug 31, 2022
3
I was at South Bay Mercedes? to order a valet key replacement. Unfortunately, I could not walk up to the parts department, order the valet key, pay and leave. Instead I was previously informed (by phone) that this transaction was now being handled by the service technician. I was told that I didn?t need an appt. I went to South Bay mercedes on a Friday at ~ 11:45a with no appt. My service guy offered to wash the car for me (okay), but between his work load (I guess) I didn?t leave until 1:30p. I was livid. 2 hours just to order a part? Bad process or lack of priority on the service tech. Either way unacceptable.
Ernestine Miller
Aug 31, 2022
5
Great experience! Always the best! Professional and friendly staff, very accommodating, knowledgeable about the parts and services. I highly recommended MB of SB it is the best by far in South Bay Area. You will leave satisfied and trust that the service provided is up to par!!! Best, Christianne Calbang
Christianne Calbang
Aug 31, 2022
5
The atmosphere and service.
Sharon Mcbride-Brooks
Aug 29, 2022
5
Had a flat tire on my new S580, and have the warranty on the tire, i had the car dropped off, Natalie didn't have a spare in stock so she gave me a loaner for 3 days while they found one, replaced it and I picked it up all covered by warranty/MB! Complete white glove treatment!
Vik Sachar
Aug 29, 2022
5
Emily solis was wonderful, she was so kind and nice
Patricia Quiroz
Aug 28, 2022
5
Timely service. Car was ready when promised. Shuttle service was conveniently available.
Jim Gadioma
Aug 27, 2022
5
The service is quick and the staff is very polite.
Yalee Wang
Aug 27, 2022
5
Emily is a great service advisor!!!
Sandii Witherell Minshull
Aug 26, 2022
1
340 miles 17 hours 1 month old new car in 2022 while driving I couldn't move due to a breakdown in the middle of the road I had to wait 4 hours on the side of the road to tow
Young
Aug 25, 2022
3
The car was not ready at the time promised, but the manager followed up and made it right by offering my next oil change maintenance at no charge
Mitch Rachman
Aug 24, 2022
5
We have had a great experience at MBSB. Mr Frank Perri, service advisor is very professional.
Maria Chavez
Aug 23, 2022
5
Excellent service, fast, my car super clean, beautiful dealer, I was having my good coffee and doing errands on the phone while they took care of my car, Emily the best that?s why is the second time I take it to her, is 45 minutes of my house I can choose a closer dealer but quality, customer service and trust is worth the driving
Mar Castro
Aug 21, 2022
5
I have been with this dealership for 30 years and have always received great service. I have had the same service advisor for at least 10 years and this makes it easy to make appointments and get communication.
L Nolan
Aug 20, 2022
1
I was told the service rep would get me a loaner car. that didn't happen. unless I got a scheduled service. since I had a service plan I said ok do the service. I was told or led to believe in the closing room when I purchased the vehicle there would be three years of service covered. well, that wasn't true. so no service no loaner. Never again will I fall for any extras in the Finance/Closing room. it will have to be a really great price for me to ever buy again from this dealer.
Robert Coors
Aug 19, 2022
5
*Easy to make an appointment *Very kind explanation of service needed *Well provided services
Inwon Jo
Aug 19, 2022
5
My service advisor is great and the quality of work is exceptional.
Carl Friedlander
Aug 17, 2022
5
The service advisor was extremely knowledgeable and professional. The work was done as promised.
Joyce Sarmiento
Aug 15, 2022
5
Hans called as he said he would at the time he said. Car was ready and waiting when I Arrived.
Michelle Helene Saldonis
Aug 14, 2022
5
Frank Perri from the Service Dept is the best !
Dina Agiba
Aug 10, 2022
4
I really appreciate Sonia awesome professionalism and communication was very clear what was being serviced.
Theodore Green
Aug 9, 2022
5
Frank Perri is great. He facilitated our warranty work and was very thorough in his actions with timely updates. Thank you Frank!
Nancy Racowschi
Aug 6, 2022
3
I had an appointment due to a check engine light. Car seemed great. Brought it in. 3 days later I was contacted that a simple thing needed to be replaced. Next day car was ready . I was told same day I?d be contacted and if they needed to get a part maybe I?d have to wait an extra day for that. I?m sure Covid had changed things but geez? that has never happened. Bummed
Gwen Grabb
Aug 6, 2022
5
Professional staff, easy you purchase my dream vehicle.
Alcien Jalisco
Aug 5, 2022
5
Emily in service assisted me, and she was exceptional. She kept me updated about my car and answered all of my questions. Professional and courteous, I will request her again to assist me.
Lynn B.
Aug 4, 2022
5
Frank Perri is our service advisor. He?s always very professional, knowledgeable and courteous. A pleasure to do business with.
Gisele Herrington
Aug 4, 2022
5
Yes 10/10 Julian Luna Fast efficient knowledge friendly He delivered my car to my home personally and reviewed everything with me
Osep Armagan
Aug 2, 2022
5
Frank Perri is very knowledgable. explains every step of repair
Zizi Burgers
Jul 31, 2022
5
Frank Perri is always great to work with. ...................
Nicholas Marsico
Jul 31, 2022
5
right on time, Mercedes made it easy to schedule and perform the service.
David Coury
Jul 31, 2022
5
Great service. Advisor Frank Perri is very professional and knowledgeable. It's always a pleasure to spend time with him discussing questions and potential solutions to any concerns or questions I may have on my E350. Thank you Frank and Team!
Boris Adrian Hidalgo
Jul 30, 2022
5
Natalie was awesome and provided excellent service. I was a little early, Natalie was an onetime machine, took care of me and called Lift to take me home..
Travis Mays
Jul 27, 2022
4
Great experience every time I get my GLE serviced. Only recommendation is to hire more finance personnel to speed the process of finance and/or purchasing
Nixon Achong
Jul 24, 2022
5
They have a great selection of vehicles Monica Travis was very knowledgeable and professional when I was there with my wife thx Monica for all your help.
Jesse Hernandez
Jul 23, 2022
5
SONIA WS WONDERFUL AS USUAL. THANKS FOR A GREAT SERVICE
Oliva Campos
Jul 23, 2022
5
I did my lease buy out at South Bay Mercedes, Keith, Ali and Jason were all great in assisting me. Thanks guys!
Kendrick Nigel Thomas
Jul 23, 2022
5
I’ve used MB of SB for years for 3 autos. Always great service (Hello Sonia!)
Judith Johnson
Jul 21, 2022
5
Not 100 % happy my car only had lease than 2000 miles no service a needed and they would not Turn off my light
Benita Dehorney
Jul 21, 2022
5
Pablo Moreno is a courteous person, his big smile gave me confidence I?m in good hands, very approachable & polite, coz Paul used to take care of me but he was no longer as you staff. He listens to my concern, great customer service, he is a keeper!
Priscilla Y Zinszer
Jul 19, 2022
5
My experience was very good. Naomi was very proficient and professional with a wonderful personality !! ? I purchased my vehicle in November 2021 and I didn't need any repairs on July 2, 2022.
Jaboneia Minor
Jul 17, 2022
4
Everything was OK, they seem to be real busy and takes a while to get parts
Brandon Devoldre
Jul 16, 2022
5
I would recommend Mercedes-Benz of Southbay because they are excellent service they keep you up on what’s going on with your vehicle they don’t have you like any waiting wondering what’s going on they have excellent service so I would recommend Mercedes-Benz of Southbay anyone I know I will recommend them to go see them and very polite representatives
Rhonda Bess
Jul 15, 2022
5
e got our dream car from this dealership almost within our budget. We have been looking to buy BENZ for almost a year but couldn?t buy it because of less inventory, inflated prices etc. etc. We finally made the plunge this weekend. We went to the store with no hopes of getting a car in our budget. When I first called Mr. Mina ? our sales hero, to book the appointment, his attitude was super optimistic. He told me, you guys come in and I will make this happen. In my mind, I was like every salesperson says that but no one is able to meet my budget. Anyways I went with my husband and 2 kids to the dealership on Sunday. It was busy; I mean busy. There were 3-4 salespersons with clients. I thought in my mind, does this dealership even have cars in the inventory? But they had a lot of options. We were greeted nicely by Mr. Mina, he listened to our requests and showed us some options. He took us for a test drive and explained all the features patiently. We really loved the car but when we saw the actual price, we were disappointed because the car was out of our budget, and from our past experiences with the dealership, we were thinking we won?t be even close to our budget. Mr. Mina finally shared the numbers and man we were right; the car was way out of our budget. Then we met with Jason- Manager of the store. He was very honest and transparent with communication. There were no false hopes created by him. He asked about our budget and said there is no way he can meet the exact budget, but he can come up with some options. Unlike another dealership, he didn?t straight say, Sorry, but this is what we can do. He said, let me see what I can do to help. He made some calls and gave us some options. He came back with final numbers, which were not exactly our budget but still close to what we could go with. We completed the deal. For sure, meeting with numbers was one thing but another primary thing was the dream team- Mr. Mina and Mr. Jason. They are there to work with you, not just get your money. They both were very transparent and very patient with us. They knew we were with small kids; they did their best to accommodate that. Last, I also want to recognize Ms. Mara- the finance lady ? who was the most important person to close the deal. She was supposed to leave at 6 pm but we were in her office till 9 PM to close the deal. She let my kids to play with her puppy and was very patient in dealing with my impatient kids( who were there in the dealership from 3 PM ? 9 PM). I also spoke to other customers that day; I think the store closed 4-6 cars deal that day and I can imagine that because everyone was so patient with their customers. In fact Mr Mina, in the end, said, this is not the end of a relationship but the start of one. This totally proved that we made the right choice to get the car from this dealership. By the way, this was our 2nd visit to this dealership in 9 months and the experience was extremely different. I would honestly say, this is one of the best dealership experiences we have had so far. Great JOB team. I would highly recommend this dealership.
Kamini Mahajan
Jul 15, 2022
5
Frank Perri, my service advisor, again provided excellent service during my recent, urgent, visit to Mercedes South Bay. The consistency and quality of his performance is outstanding.
Richard Koskoff
Jul 13, 2022
5
Brought car in for recall notice. Natalie explained everything very clearly
Mary Anne Gears
Jul 13, 2022
5
The whole experience was very comfortable. Staff were very knowledgeable all vehicles.
Pete Washington, Jr
Jul 12, 2022
5
Mr. Hans Rico (Service Representative) was respectful, kind and explained process of service as well as answering some questions from me.
Yasmin Faiz
Jul 11, 2022
5
The folks here were pleasant and professional, with the service performed in good time. My service writer, Emily, was efficient and personable, the guys who had to move several cars in a limited space to free my car so I could leave were professional, upbeat, and showed both skill and patience. I had a good experience... but the guy I first met in the service entrance was a little sullen and curmudgeonly, maybe having a bad day?
Paul Crowe
Jul 11, 2022
5
Great experience, Collin was very helpful helping get an appointment. They found the problem and got my car fix in few days Thank you
Paul Flores
Jul 10, 2022
5
I recently leased my first Mercedes-Benz from here and was more than satisfied with my overall experience. The front desk agent was extremely kind and welcoming, which really set the tone for the day. The sales associate who helped me throughout most of the visit, coincidentally named Mercedes, went above and beyond to ensure I got the car I wanted. The finance person I dealt with, Hector, was extremely personable and worked to get me the best deal possible. Everyone else from the finance manager to the gentleman who swapped out my license plate frame to the employees I briefly spoke to in passing made the ordinary experience of going to a car dealership pretty extraordinary.
Jake s.
Jul 10, 2022
3
Just bought a GLC300 (2019) there. I love this car with reasonable price and upgraded gear. However, I need to wait for more than 2.5 hrs to complete the payment procedure. This is definitely too long.
Sai Chuen Tang
Jul 6, 2022
5
Great experience. Our sales person Mercedes was fantastic
Thomas Hirschmann
Jul 2, 2022
5
Fantastic staff and service. Everyone should buy a car here. Beware, get the best warranty, service and parts are pricey!!
Hope V Arnold
Jul 1, 2022
5
My experience with Jacqulyn Mohl was outstanding from start to finish! She by far was the best Customer Service rep I have ever dealt with! Mercedes Benz of South Bay is extremely lucky to have her on their team! From the second I met her I knew that she was there to help from setting upt he loaner car and keeping me posted as to what my car needed...She is an MVP and takes pride in helping and servicing people's needs! THANK YOU!
Dave Miller
Jul 1, 2022
5
I don't even know where to begin about Clarice.. she is AMAZING! From the first day, we contact we knew we found the right person for our day. She is kind, personable, makes you feel relaxed, and takes her time to do the right thing. I could go on and on. We had some struggles since both our families are split so then tension was definitely felt on the day off but she when above and beyond to make everyone feel comfortable, and stayed positive. And of course, was right on the budget for our day! She worked with us to stay on budget. I would HIGHLY recommend Mrs. Clarice Haynes to anyone who asked! If your still looking, stop and contact Mrs. Clarice Haynes for your investment by reaching her via WhatsApp:+447862074282 /Email: claricehaynestrades@gmail.com
Vanecent Katungu
Jun 30, 2022
5
Great service! Jacklyn Mohl is awesome, she really took care of me from start to finish!
Jana Papina
Jun 30, 2022
5
Since buying our new Sprinters we have had a few issues that required dealers servicing and the team at South Bay was awesome, kind of like family. Naomi our service rep was very attentive and made sure we were always taken care of and kept us well informed on the status of our vehicles. We manage a fleet and these vehicles are critical to our operation which is what made the experience the best.
mark betancourt
Jun 30, 2022
5
I took my GLA in for service and my service advisor Hans Ricoh took very good care of me. He is so attentive and made sure all my needs were met. I always receive great customer service when I visit Mercedes Benz of South Bay. Thank you Hans Ricoh.
Kimmy Kim
Jun 29, 2022
4
I had a pleasant experience. Everything went well costumer services was good.
Victoria Thomas
Jun 27, 2022
5
My overall experience was amazing. From the start Rich helped the whole way to find the car that I wanted I've had the car for a month and I have no regrets about it I appreciate the Mercedes dealership and the workers very friendly. Will definitely be back for more cars.
Sylvester J Stewart
Jun 27, 2022
5
I had a good experience! Service went really well and everyone was very nice during my appointment. 👍
Wilston Poon
Jun 23, 2022
5
Very professional. On point on service and time. Mr B .Parker the service rep. Is awesome and explains well …SouthBay is lucky to have him on board. I love the video that shows and explains what’s needed to be done, I’m a visual learner love that.
Ann Kate-maryjane Carter
Jun 22, 2022
1
Finance gave our loan to another bank without informing us. Kept calling to try to find out which bank had my loan. Left the finance director multiple voicemails and no call back. Horrible customer service.
G
Jun 22, 2022
5
Cố vấn dịch vụ đã có thể lắng nghe vấn đề của tôi và làm việc trên ô tô của tôi một cách chuyên nghiệp và nhanh chóng giải quyết vấn đề ô tô của tôi
Vinh Dat Trieu
Jun 16, 2022
5
Thank you to Natalie for helping me with my services needs.
Grace St Clair
Jun 15, 2022
5
Service was completed faster than anticipated. All staff are great to work with.
Donald Derbyshire
Jun 15, 2022
5
Sonia was great to work with! She kept me informed every step of the way.
Pauline Paredes
Jun 14, 2022
4
It was great they got me into the exact car i seen online and got me a good deal. I Love the car I am in.
Latrice Woods
Jun 12, 2022
3
I needed a part that I was originally told would be delivered in a couple of weeks. I paid almost $700 for a rental they provided and for the diagnostic work and was ultimately told the part won?t be available for another 6 months.
Bruce Mandel
Jun 11, 2022
5
Excellent, thank you Pablo for great service, done on time, very professional, kept me informed
Bassam Zahlan
Jun 9, 2022
5
Amilcar Mejia did an outstanding job of getting my car serviced and he kept me well informed. The service on the car was excellent also. Amilcar also got the price of the repairs reduced and performed quickly. This is quality service that will bring me back to this dealer with all my car servicing. Roger.
Roger Fujii
Jun 8, 2022
4
Staffs are welcoming, they have a good customer service
Noelronald Torralba
Jun 7, 2022
3
Scheduled to resolve noise, left with new tires, new battery with clicking noise unresolved after telling me it was fixed.
SouthBay driver
Jun 5, 2022
5
Frank was knowledgeable Service fast and quick They knew immediately what was wrong with my car
Krystal Howard-Quinn
Jun 5, 2022
5
They treated me real good and the process was easy
Kenneth Glover
Jun 4, 2022
5
My experience was very pleasant and professional. The person who leased me my new car was absolutely exceptional. I will definitely recommend him to friends.
Dwight Whitfield
Jun 4, 2022
1
Lack of communication to either call or email me to discuss the bank I would finance with. Was under the impression that I would be financed directly with Mercedes but I find out the day my payment is due that my loan was transferred to another bank.
Gabriel Sanchez
Jun 3, 2022
5
😍 Service is great especially my Service Advisor Mr. Frank Perri. Couldn't ask for more. Thank you Frank!
Betsog Jugo
Jun 2, 2022
5
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Princess Q. Higgins
May 31, 2022
5
We are long term customers more than 30 years, Southbay Mercedes has always been the best in the area.
Sonia Hua
May 30, 2022
5
Frank is so helpful and detailed when discussing about my car maintenance. I feel confident with his knowledge in MB cars that he is taking good care of my vehicle. Recommend everyone to reach out to him as your representative for service.
Sharon Kitagawa
May 28, 2022
4
Came in due to a sudden battery malfunction indicator light. Was provided service as well as a ride to/from home without any issues. The problem was taken care of ahead of expected time, all went very smooth.
Hashmi Tauseef
May 28, 2022
5
very nice experience,very nice experience,very nice experience,very nice experience,very nice experience,very nice experience,very nice experience,
Diogo duarte brauner
May 27, 2022
5
Excellent. Very attentive and accommodating staff. Very professional service department.
Nicholas Tonsich
May 26, 2022
5
Recently, i had to get A5 service for my GLE A43. Brad in the service department was professional and on point. As I waited on site Brad kept me informed on the progress of my vehicle servicing. Because of his courteous and expeditious service, I highly recommend Brad at Mercedes Benz of South Bay.
Kevin Dunigan
May 25, 2022
5
Recently, i had to get A5 service for my GLE A43. Brad in the service department was professional and on point. As I waited on site Brad kept me informed on the progress of my vehicle servicing. Because of his courteous and expeditious service, I highly recommend Brad at Mercedes Benz of South Bay.
Showtime
May 25, 2022
4
I?ve been having South Bay Mercedes service my cars for years now. Always thought their prices of repairs were on the high-end but it gave me a sense of confidence to have the dealership take care of my car and develop a history of repairs since the car was originally purchased there. I?m giving a 4 star rating this time because of I had confusion about the car loan policy. The receptionist who answered said that my service advisor had to approve the car loan while my car was being repaired. Then I spoke to my service advisor and she said that she could get a rental car and we made the appointment for the following day. I take the car in and ask for a rental and my advisor said that since it wasn?t a major service she could not approve a rental, knowing that it?s annual maintenance. So I felt this was a ?bait and switch? to get me in soon and then offered me Lyft services to/from the dealership to home. This was fine with me since I didn?t have any appointments that day. My car wasn?t ready until the following morning and the my husband said ?what happens if we didn?t have a second car?? which was true. Luckily we had a backup. Think that loaner car policies should be upfront to customers from the beginning so customers would know what to expect and be honest. Otherwise service was good and car was ready and washed when I picked up my vehicle.
Doris Mori
May 25, 2022
5
The service advisor was able to listen to my problem and work on my car in a professional manner and was fast to solved my car problem
Friday Ekanem
May 21, 2022
5
I just bought out my lease, and it was a great experience from start to finish. I leased my car from Doug three years ago, and once again he made the process easy - and got me a great deal!
Alie Lombardi
May 21, 2022
5
Great service as usual. When they told me two hours for the work, they really got the car back to me in two hours. I only gave four stars for facilities because they still haven?t brought back any snacks to the waiting area. It?s just bottled water and a coffee machine. C?mon. Covid has been around for over two years. You can certainly figure out by now how to bring snacks back for your customers.
Ellis Lai
May 21, 2022
5
Quick and easy. Everyone and everything was perfect.
pvcatlady
May 19, 2022
5
Mercedes-Benz of South Bay treats their customers with respect and gentleness. They made my birthday VERY SPECIAL with the purchase of my new 2022!!! In need of a car, stop by Mercedes-Benz of South Bay they will work hard to help you!!
Michelle Ingram
May 18, 2022
5
I’ve owned Mercedes for years. Always great service explaining what was needed. During yesterday’s visit, advisor Frank realized it would take longer, due to other concerns with my car. So, they gave me a loaner to run errands while they repaired my car. Wouldn’t go anyplace else.
Dmmckn McKnight-Polk
May 18, 2022
1
Is this car for sale or not because it was just posted with house of imports bueno ca? White 2017 63 I do not understand why it’s posted if it’s not for sale!
Katherine Crosland
May 12, 2022
5
Hans was really good, very friendly and kept his word, very responsive as well. Thank you
alimohammedi
May 9, 2022
1
I should have learned from my first time dealing with Mercedes Benz South Bay / Autonation. Clueless -- it should not take 3 weeks to get a car fixed for a key issue - Not to mention that they did not even offer me a loaner car and I had to pay out of pocket for something that was under warranty. Which later by the way they ended up telling me was not -- totally clueless staff and my family will never be buying anything from mercedes or autonation again . I am also passing this horror tale to the 8000 people in my company . Steer clear !!!
Gary Prescott
May 7, 2022
2
When I need a repair the last couple of times I had to leave the car for a whole week. Also this last repair was for the same thing four times. Its ridiculous. Oil leak.
David Salzman
May 6, 2022
5
Hans at Mercedes of South Bay provided me with excellent customer service , he took the time to listen to all the problems my car had and helped me decide on what my car needed. He was very knowledgeable about the parts and service needed. He looked through lots of the records of my vehicle and took the time to break things down to me. I definetly recommend Hans Rico to anyone who needs service on their vehicle.
Daniel Karas
May 6, 2022
5
The service department is great! They are very helpful. Just purchased a car and even though it is a long process they made it very relaxing and comfortable!!!!
Brenda Garibaldi
May 2, 2022
5
Amazing service department. Sonia is an incredible service advisor. Knowledgeable, professional and courteous.
Jeffrey Robbins
May 1, 2022
4
The person who help me was very rude attitude. He basically got upset because I told him to remove a couple of services that I didn't want.
Hans Pojoy
May 1, 2022
1
would not recommend!!! very poor at communicating any information
Alexander Marin
Apr 28, 2022
5
Friendly and knowledgeable service advisor Very attentive and caring
Fidel Cabanilla
Apr 27, 2022
5
My Service Adviser, Frank Perri, and the Service Manager, Steve Schimkuss, are great. They take good care of me and, especially, my car. They go the extra mile to ensure that everything is taken care of properly and promptly. I've been a very long term customer here precisely because of the exemplary service that I receive.
Carl Friedlander
Apr 27, 2022
5
Great service and made buying process easy. Definitely recommend.
Bt Capital Group
Apr 24, 2022
5
Excellent service, I was very pleased. My service representative was very helpful and informative.
Laura Sanchez-Freyre
Apr 23, 2022
5
Frank is always very friendly and extremely helpful.
Ninfa Rivera Bojorquez
Apr 22, 2022
5
Sonia was very helpful.i was very satisfied with customer service.
Mary Novilla
Apr 22, 2022
5
I have a rare B250e electric car. It took them a very long time to diagnose what was going on with an indicator but eventually, they resolved it. I am super grateful for this favorable resolution as I really love my car.
Bobby Bakshi
Apr 20, 2022
5
Excellent job done by service writer Sonia. Top quality loner car.
Michael Hecht
Apr 17, 2022
3
To install a center console cover it took from 8am to 4pm, which is understanding they have a lot of work. I was texted around 4pm that the car was ready for pick up, I arrived around 4:20 to pick up, when I check out I was told that I was going to get a complimentary wash. When I went to the porter to get me car he said that is was going to take a while, after 30 min they bring my car and it is not washed, he said that there was a big line to get it washed.
Mario Chavez
Apr 17, 2022
5
Excellent! All staff members are well trained. Keep customers posted of all situation in a timely manner. Rental car arrangement is prompt.
Sonia Hua
Apr 16, 2022
5
I would like to write this review. In regards to Natalie Duncan. The customer service experience given by Natalie was exceptional. Your communication skills are superb. On a daily basis she kept me updated with everything that was going on with my car. I think Natalie is an an amazing example of what a customer service representative should be like.
David Hupp
Apr 16, 2022
5
The car runs good, I am enjoying it and the people are awesome and nice people.
Fakolejo Solanke
Apr 15, 2022
5
Fast service, good customer serce from babak, car got washed
Sherif awad
Apr 14, 2022
5
Always the best experience , faster service and very friendly staff
Erika Rivera
Apr 14, 2022
5
Five Stars The service was excellent
Laura Kinzel Bunnell
Apr 13, 2022
5
No hassle at all, Customer Service is Superb. I arrived early and the person assigned to me is still on lunch break. I was assisted by the next available person.
Celia Concepcion
Apr 13, 2022
2
I paid a ridiculous amount of money to fix my beater, it's old and doesn't get much use. The estimate was poor and incomplete!
Carl Bernal
Apr 13, 2022
5
Service is excellent, efficient and easy.
Dawn Schmarje
Apr 11, 2022
5
My experience with Mercedes Benz has been nothing but wonderful. They have great customer service, that would do everything to make you happy. They send reminders to me in advance for car service and recalls. While my car is being serviced, complimentary car is given to me if needed.
Nekpen Isibor
Apr 11, 2022
5
Very pleasant staff, I was treated kindly. Car service was complete in the same day that my car was brought in. I was able to get a great loan car for the time it was needed and the car was nice and Clean. My car was returned to me with a complimentary car wash which I appreciate. Namoi Gutierrez provided great costumer service.
Anedra Thomas
Apr 8, 2022
5
I recommend Mercedes Benz of South Bay,especially Ryad who helped me a lot and explained to me everything. I had a very satisfying experience in this place. I would definitely recommend this place.
Michael John Lopez
Apr 7, 2022
5
I took my car for a service and Frank help me he is very knowledgeable and good customer service
Laura Lopez
Apr 7, 2022
5
Everything was straightforward, including pricing and delivery. I was in and out of the dealership in less than an hour with the new 2022 Mercedes Metris.
Reynen & Bardis Homes, Inc.
Apr 6, 2022
5
When I called to schedule service, my Service coordinator person, Natalie, was great, pulled up my records, set the time and took care of everything when I took my car in. Natalie has always been very helpful and knowledgeable. After the service, I can feel that the car is driving smoother and quieter. At the same time, may car cleaned and washed thoroughly. Great job.
David Yap
Apr 5, 2022
5
Routine scheduled maintenance done by appointment. Service was on time and completed within time provided.
Cheryl Jackson-Harris
Apr 4, 2022
4
My service writer Amilcar Is to be complimented. Though when just pulling into the service area, some the guys directing me where & what to do while waiting for Amilcars help. One of them in particular was verbally rude, & also felt ignored for a while.
Nathan Zaslowsky
Apr 3, 2022
5
Just bought my E400 used and needed to have a Factory Recall taken care of. I'll be having my services dine here. A very Professional and nice facility. Hans is a great service writer and appreciated his professionalism.
Chuck Weger
Apr 1, 2022
5
I waited 2 years due to the covid to finally get my new car. Slowly the cars were being delivered. I have been working with Michael Amos. He is a super great person. He helped me for two years until that one special car was delivered. I am so thankful I had Michael to help me. so understaning and very helpful. I could go on about Michael. Plus I really happy I got to meet Christine (Michael's manager). she was very helpful and concern everything was processed good. I waited for the GLC300 so that I could stay with Mercedes in Torrance.
Carole Kajikawa
Apr 1, 2022
5
My experience at South Bay Mercedes Service Center was great. I was greeted by my service advisor and promptly examined the vehicle. Babak constantly kept me up to date on the repairs of the vehicle. Always a pleasure trusted my vehicle in the hands of South Bay Mercedes and Babak.
Avo Ter-Saakyan
Mar 30, 2022
5
I had a 50,000 mile service done on my 2014 E350 last Friday. Hans went over every detail with me. My car feels like new. I wouldn't take it anywhere else. Five Stars!!!
Chris Plante
Mar 29, 2022
5
Nice service people. The process of getting set-up was really quick. They gave me a ride back home.
Enrique Yaya
Mar 23, 2022
5
They work with you, they’re polite. They let you play around with the 2022 c63 (: good people.
Steven Kick
Mar 22, 2022
5
Pablo was a great advisor, he explained everything in detail and had our car back before end of day like he said
Josh Wickman
Mar 21, 2022
5
Nice and easy to deal with the people ,they take good care of your concern in maintaining your car, they professional.
Jerhalito Recalde
Mar 20, 2022
5
Everyone I encountered was friendly and helpful. The time for my car being serviced was good and efficient.
Chiquita Fuller
Mar 19, 2022
5
This is our first time buying a Mercedes and our buying process was smooth and none stressful. Our sales lady was professional and knowledgeable. She is also friendly and give us alot of useful advise. The financing guy was also professional and friendly as well. We will definitely buy from them again. We recently had to service our car and our service advisor was very good as well. She took care of us and our car.
Betty
Mar 15, 2022
4
Stayed too long at the shop. Had to wait about two and half weeks to have the vehicle ready.
Joe Oduoza
Mar 11, 2022
4
Nice friendly environment, Phone customer service, none on weekends quite an issue, if loaner, requested during previous week. But Staff handled situation well.
William
Mar 9, 2022
4
The repair service was excellent. The complimentary car wash was absolutely horrifying. My car looked 10 times worse than when I took it in.
Patrice Kelley
Mar 9, 2022
5
5 stars for Frank! He was the most helpful and thorough advisor I?ve encountered in a long time. He explained to me my options and offered suggestions about how to choose what was best for the maintenance needs of my car. He is extremely knowledgeable and that isn?t something easy to find in a service advisor. I will stick with this one! Oh and kindness goes a long way also. Top Notch!
Aronna H
Mar 9, 2022
5
Took my car in for servicing and Pablo Moreno helped me every step of the way very personable and helpful and got me out of there in a timely manner thank you Pablo
Sandee Pugliese
Mar 7, 2022
5
Amazing customer service. Natalie was on time for my 7:20AM appointment. Took care of everything within a few minutes. I was given free cab rides to and from the dealership. Overall it was a pleasant hassle free experience at Mercedes Benz of South Bay.
Prathiksha Chandra Mohan
Mar 5, 2022
1
Brad service agent has the worst costumer service. He made me feel like it was an inconvenience to his day having to deal with another car. I?m had better service at a local shop. Parts are missing and found broken tabs to engine cover. Charged to work not preformed and agreed
Luis Chavez
Mar 4, 2022
5
Very Excellent!!! The representative was very polite, patient and fully ready to help me. It was very clear easy for me to understand what he explained to me. The car was in perfect condition.
Aki
Mar 3, 2022
5
Service work was completed as scheduled . Brad in service is always very helpful!
Karon Batesole
Feb 28, 2022
5
We took the car for service. The consultant assigned to my car did a great job communicating to us. Due to pandemic, they were short staffed so they had my car for a week with no rental available. This is why I gave them a 4 star only.
Flor Romero Laforteza
Feb 25, 2022
5
Easy process?.in and out quickly. Not cheap but you get what you pay for!!
Paul Gibbs
Feb 25, 2022
5
It?s a great place to get your car serviced as you make an appointment and you don?t have to wait very long. Frank is great! He will take care of you!
Vickie Castaldi
Feb 23, 2022
3
Dropped of my vehicle at 7AM, was told it would be done by 4PM the same day. Never heard from Amilcar that day, or the next day. I texted, called and nothing. Finally had to call the receptionist to get information about my car, was told it was done but had to get myself to the dealer even though they didn't offer me a loaner when I dropped mine off. They had my car for over 40 hours but never communicated anything with me the entire time.
Robert P
Feb 23, 2022
5
My service experience was very good and helpful. I would recommend this place.
Ebru Beygo Ozgit
Feb 23, 2022
5
Because I've been driving my 2018 E400 Coupe very little over the past two years due to the Covid pandemic, I've been having a lot of problems with keeping the car's battery charged. It died completely in October 2021 and the car had to be transported to South Bay MB. The mechanics concluded that the battery itself was defective and replaced it under warranty. The problems resurfaced recently, and this time the mechanic went through the car's entire electrical system to make sure that nothing was draining the battery when the car was not in use. No such problems were found and it was again determined that the battery was the problem, perhaps because of the lack of use, and once again it was again replaced with a new battery. Although the car was out of warranty at that point, the dealership nonetheless did not charge me for either the battery or the time spent diagnosing this vexing problem. I was particularly pleased with the great service provided by Customer Care Representative Babak Vahedi. Kudos!
Doug Collins
Feb 23, 2022
4
Service was done in time and had few floor mats that were ordered.
Harry
Feb 22, 2022
5
I recommend Mercedes Benz to everyone, becouse they provide excellent service.
Xiaoying Liu
Feb 17, 2022
2
I did not receive the level of customer severs that I use to receiving. First- My Service Provider was late for my appointment after I reserved an 8am appointment. Second- The repairs on my car were over priced for a simple for a A5 Service. Third- My Service Provider was very short with me after being very late for my appointment. Fourth- After paying for the A5 service I was told in a very rude response that my car would not receive the complementary car wash or cleaned by the service personal at the South Bay Mercedes dealership. When I ask why, I was giving a nasty & unacceptable response with an attitude. My visit to the dealership was not a good experience & I mostly likely will not return to the dealership for future service on my Mercedes Benz considering the amount of money that I payed to have my car serviced. The car rental at the dealership was okay but the rental provider gave me a car with a empty gas tank level therefor I had to refuel the gas tank after leaving the dealership. When I returned the rental I provided a receipt for a refund & I was denied a refund for the gas purchase. The gas level was not check by the rental company before I was given the rental at the dealership. Over all my service experience was VERY POOR & I was not happy with the service provided on my Mercedes Benz of South Bay. The entire level of service was poor & my rating would be a Failure to provide excellent service is what they pride their reputation on. The service grade would be an F. In the past I have had EXCELLENT service but not this time. Totally unacceptable. of my
Vesha Edwards
Feb 17, 2022
5
Naomi and her associates provided an excellent service just as Paul Buntukampol did before! I am blessed to have them caring for my car!
Ling Tang Lin
Feb 16, 2022
5
Service adviser Frank Perri is always very professional and helpful.
Aloisia Ribitsch
Feb 15, 2022
5
Excellent and prompt service. Very clean facilities and very knowledgeable
Beatrice Collis
Feb 12, 2022
5
I was very disappointed with the customer service my wife and I received at Mercedes of SBay. Our sale person was helpful through most of the transaction. After signing the paperwork I took the key and headed home once home. Once home I realized I only have the one key. I Called my salesman Julian and he told me it only came with 1 key. He said he would speak with his sales manager and try to do something about getting another key. A couple days went by I called ands spoke to Dave the sales manager he said there was nothing they could do, not even order a key at their cost. Now we're out over $600 to have a spare key after spending $36,000. They also wanted $180 to program the key after purchase. It has been several years since we've purchased a car but never did I thing a Giant company like AutoNation could certainly afford better than my wife and I to absorb almost $1000 in cost for a missing key. Shame on you AutoNation. I would not recommend AutoNation for your next car purchase!
Phelan Meadows
Feb 11, 2022
5
I went there Feb 10 for a simple procedure (affixing emblem letters, 4MATIC). Everyone was very professional from the service tech to the agent , Naomi. I was directed to the waiting area where I had coffee. They came and fetched me when it was done. Bonus : no charge 👏🏻👏🏻 Great experience 👍
Michael Labrador
Feb 11, 2022
1
This review differs between service and the loan car. Service from the dealer, as usual, was great. Service from the new loan car company was, at best, the poorest ever experienced.
William
Feb 10, 2022
5
Everyone at the Dealership very respectful and polite
Gwilym Collins
Feb 9, 2022
5
Very professional and nice. Stood by their verbal commitments .
Anthony Francisco
Feb 8, 2022
5
Great customer service and fast service! Wait time was short for my inspection. Thanks!
Stephanie Davidson
Feb 1, 2022
5
Excellent service and the Service Advisor was very helpful.
Marjorie Berry
Jan 26, 2022
5
The customer service representative Amilcar Mejia was excellent. He listened patiently to me as I tried to explain what was wrong with my car. I would certainly recommend him to anyone that is bringing their car in.
Gayle Devirian
Jan 24, 2022
5
Emily was great She was very efficient and took care of my problem
Larry Rudy
Jan 24, 2022
5
Good Evening; In my opinion, Mercedes-Benz of South Bay maintains professional & kind efforts to customers in any regard when concerning... a "Benz"! I've visited Mercedes-Benz of Escondido & the architectural features of their building / offices makes it a noteworthy mention!! Nevertheless, South Bay is unrivaled & #1 to me! ❌⭕❌⭕ Tam L. Perez p.s. Merry Christmas & ever prosperous New Year 2022! 🎼
Tam-Tam Perez
Dec 22, 2021
1
Service manager, Naomi, does not return calls from me or insurance agent regarding services for Benz- have to go in person to get response!
Tomberchin
Oct 27, 2021
1
We were offered a Mercedes Premium Service Contract and Protection Plus - 2 different contracts that cost of total almost $6,000 when we purchased a car from South Bay MB. The finance Manager - Kelly- said that we can later cancel the contract if decided otherwise. We were resistance to sign the contract, but as Kelly convinced it can be easily cancelled later, then we signed it. We requested for the contract terms sheet to study the contract coverage and to date only the Mercedes Premium Service contract was given - nothing on Protection Plus. On August 28, 2021 just one day after we purchased the car and signed the contract - even when the car had not been delivered - we decided to cancel the Protection Plus contract and informed Kelly as well as Memo via emails and phone calls. Memo said that $2k on the Protection Plus is nothing for SB Mercedes and wouldn't be a problem to cancel. Until today Oct 22,2021 - almost 2 months after the cancellation request, we haven't heard back the refund confirmation, let alone receiving the refund itself.While $2k might be nothing for SB Mercedes, for us is a lot! Just after I wrote the review - almost 2 months after we confirmed the cancellation of the Protection Plus, Memo called me, told me in a rude way that we haven't filed any cancellation properly as the contract is under my daughter's names she should be the one to cancel. He instructed me to get my daughter to check the current mileage of the car to get the cancellation prorated. We informed him that our daughter has send an email confirmation for the cancellation just 2 days after the contract was signed when the car had not even been delivered, thus it is not acceptable at all if they want to use the current mileage to prorate. Story short, after long argument he then checked the email correspondence and found our daughter confirmation thus agreed to "help" to forward the cancellation request to cancellation Dept. Wow.... it took almost 2 months to get a confirmation of contract cancellation, and were accused that we have not filing the cancellation properly. Be careful in signing any Maintenance or Protection Plus contract from MB. It looks minutes to sign in but 2 months for cancellation just to get proceed! In addition he said that it would need 3-9 weeks to get the refund. The worst cancellation experience ever!
Livia
Oct 22, 2021
5
No BS in my dealing with the owner. Hot the deal that I want within 30 minutes.
Ruel de Mesa
Sep 25, 2021
5
Steve is a good communicator and helped us with our Mini Cooper. At 133,000 miles almost everything failed. Steve and his mechanics did a great job, and now our car is like new! We highly recommend
Steve Vallance
Sep 24, 2021
5
friendly and accommodating, thanks Sam
Shawn Terry
Sep 6, 2021
5
I would like to thank Sam for all his help as well as the lady in the finance department (I forgot her name but not her accent). these 2 are a dream team I would like to add that 5 phone calls in 1 day by 3 different people to make sure I was going to be arriving to purchase the car is extremely unnecessary and frankly off putting. the sales Manager was also rude. the only saving grace for this purchase was Sam the sales person who went out of his way to make my experience enjoyable.
Ted Beckmann
Aug 29, 2021
5
As always, excellent service from Brad Parker!
Iliana Stoltz
Aug 23, 2021
5
I brought in my vehicle after having a suspicious leak. Pablo and his team ran a diagnostic and checked every square inch of the car. Pablo has never failed to reassure me when I am having car troubles. If you are a person who likes to lease cars, and you need a consistent service advisor. I highly recommend Pablo!
Angelina Kasih
Aug 20, 2021
5
Very professional and customer friendly
Elizabeth Paul
Aug 16, 2021
5
3 1/2 stars There are quite a few pluses and minuses to this dealership experience. The overriding shining fact I was dealing withAMG sales person: Collin Flores: easy-going, low pressure, knowledgeable, no games. Unfortunately I cannot say the same thing for his Ally supervisor or finance team that was working that day. They wanted to use old car sales person tactics befuddlement to get me to commit and purchase add-ons which I did not want.I would have walked had it not been for Collin. Physically as expected the dealership is immaculate and beautiful.It seemed they wanted to use old car sales person tactics befuddlement to get me to commit. I would’ve walked out of there Collin was extremely helpful and save the day and I did purchase a vehicle from him. It was an AMG and they did have the car immaculate as expected.
Jim Sloves
Aug 10, 2021
5
My service appointment was awesome! I dropped my vehicle off for a nail in the tire and my service tech informed me I was due for service and I had prepaid for 3 service appointments! Jacqlyn was PHENOMENAL!! She estimated my car would be ready by end of day and SHE WAS READY!!! Thank you SOUTH BAY MERCEDES 🥰🥰🥰
Peety Fisher
Jul 22, 2021
5
South Bay Torrance 8s everything. They guaranteed the car I wanted and made it happen on reasonable terms. I would personally like to thank Mark and Allah 4 making it happen
Natasha Farries
Jul 20, 2021
5
Ask for Frank for your advisor.
Irmgard Lake
Jul 16, 2021
5
I got a check engine light on my 2019 Sprinter on a Friday. I called for an appointment and they could work me in on Monday, first thing in the morning. Unfortunately, I had business meetings that would preclude me from bringing it in at that time. They said I could bring it in for a walk on on Saturday. I viewed this as very responsive. So I get to the dealership and am first inline in the service line. But to my dismay, they started processing people who had gotten there after me. I had to complain to finally get processed. I mean clearly, my vehicle was the very first in line and it is hard to miss a 4x4 Sprinter…. While I was being in processed, I asked about all the safety recalls on the vehicle and they could only work one. Not the dealer’s fault, but that just means another trip later. Then I asked about doing an upcoming A service. I was shocked at the price. Replacing wiper blades was $99. The major other elements were an oil change and fuel filter change… total price was $1000. Unbelievable for an oil change, a fuel filter change, and wiper blade replacement. They said they could eliminate the wiper blade change. Anyway, I will be going elsewhere for the service. That is just gouging. Oh and no replacement vehicle for a Sprinter, just their cars. Hmmm, second class citizen treatment. But they did pay for an Lyft ride home…. So they did nothing but park the vehicle on Saturday. I assume they were closed Sunday. It took them a day and a half to determine the fault (which was id’ed in a fault code in seconds… I had done it at home, literally in seconds), and then to troubleshoot and replace an O2 sensor. First off, why’d it take so long to plug in a code reader? Second, why so long to change out a sensor? Three, why did a sensor fail this early? They did wash the vehicle before returning it. Overall: dealing with the coordinator was a very pleasant experience. Getting me in quickly and accommodating my work schedule was a real plus. The experience in the drop-off line was infuriating. Feeling like a second class MB customer, no replacement vehicle, was not pleasant. The price for the regular service was ridiculous. And the amount of time to troubleshoot and replace the faulty sensor was excessive. The free car wash was nice.
Jim Light
Jul 14, 2021
5
The service department is flat out great. My service contact is Frank Perri and he is most informative and helpful.
Kay Holmes
Jul 12, 2021
5
My service advisor Babak at South Bay Benz is very professional, knowledgeable, and provides excellent customer service with all of the services I've rendered for my 2018 AMG C63S.
roderickr
Jul 11, 2021
5
I had a issue with the pressure with my tires and did not want to mess up my car so I brought it in to have it checked. Everyone was kind and helpful. I appreciated it.
Cfuller
Jul 9, 2021
4
It was easy and thorough.
S freeman
Jul 3, 2021
5
Love my new car. The experience at the auto nation was incredibly pleasant.
Yelena Yushenko
Jul 1, 2021
5
I dropped my truck off everyone there helpful and nice. Emily the cashier assisted me with my loaner if you have to wait the the area clean.
Bianca Williams
Jul 1, 2021
5
Martin was a pleasure to work with. He was genuine and helped me get the best deal. Had a great experience at Mercedes of South Bay.
Andrew Kraus
Jun 30, 2021
1
I have to be honest. With a brand new car with 550 miles on it I am not expecting the car to be towed on a flat bed with a dead battery and there to be no timetable on when it would arrive. Anyone would be upset hearing that. I am not expecting to be dealing with a combative service rep Jackie Mohl who is barely giving me the time of day. Fast forward 2 weeks later and the battery arrives and they install it and I tell them not to wash it for fear of them scratching it. It is returned to me FILTHY with fingerprints and dirt still on the car as if it was on a mud road race....so I said "Go wash it" reluctantly. It comes out 35 minutes later in sunlight with fine scratches all over the paint. I was in shock I have to be honest. I left in a loaner again and left the car with them for them to detail. I picked it up 48 hours later cleaned yes but the scratches remained(black car). I don't know what type of towels they use there but they are not microfiber. I was upset naturally and spoke to April the Service Manager and she spoke to Mercedes USA and they finally agreed to let me get the car professionally detailed and scratches removed. Yes they paid for it but it was an agonizing 3 weeks with a BRAND NEW car. There is no way I can recommend this dealership. Calling me before this review to tell me to give them a great rating also a bad idea. Can you imagine being told what kind of rating to give a dealership? I have the car back yes and it is running yes and the scratches have been removed yes but I would not recommend getting your car washed there. I will say that April was nice but the Jackie Mohl Service Rep was not. I love my car but I am not happy with how the whole thing was handled. That was an AMG GLE53 Coupe 2021 Black fyi. The dealership would benefit greatly from buying their towels from Chemical Guys in Gardena which are the softest anywhere but I doubt they will nor listen to me.
Mark Gontar
Jun 26, 2021
5
I took my car in for repairs, Sonia my advisor is great at communicating and kept me updated on my car, I noticed some finger prints on the inside of my convertible top I let them know and they took care of it right away. I always have a good experience there
Maria Huesca
Jun 24, 2021
4
Service advisor didn?t answer her phone, didn?t return my calls after leaving voicemails throughout the day, didn?t give me a quote for the work, didn?t notify me it was completed and I had to pick up the car from sales because service was closed by the time we found out the car was ready. Unfortunately, this is common among service at this dealer.
Larry Cohen
Jun 24, 2021
5
Collin in sales was very helpful and responsive to my every question, while buying my car remotely. Good car at a good price.
Dick Blanding
Jun 23, 2021
5
I had a great time. My technician and all the people who assisted me were very knowledgeable, Kind and honest. I got a car from Mercedes Benz so I didn’t have to wait. I was notified very often on the status of the car. I appreciated knowing what was going on with the car. The workers are great. I love Mercedes Benz workers because I am always treated with respect. Thank you so much.
Kazaun17
Jun 22, 2021
1
Horrible experience! Not friendly or good customer service! Service technician seems not knowledgeable enough! I have been too several Mercedise Benz dealership in LA and South Bay is worst one in my experience!
Suzana Ahmed
Jun 22, 2021
5
Overall service was good and the people are professional in dealing with their clients.
Joy Souza
Jun 21, 2021
5
Sonia displays attention to detail....Relief to know that someone is Listening to what you are saying. Work ten minutes away from Dealership......no one else available so I got a Loaner car. "huge" disappointment" called Sonia back to report windshield wiper "stuck" on.
Silvia Mendez
Jun 18, 2021
5
The customer service is awesome, thank you Monika for your patience and kindness, the environment is warm and inviting, thanks everyone for getting me into my dream car❤️
Angie Youngblood
Jun 16, 2021
5
Service lady Jaci was very nice and helpful, all the requested job tasks are performed efficiently and finished at promised time. It was a very nice experience.
Chung Che Shei
Jun 16, 2021
5
The service was fine all work they done as required .
Harold Thomas
Jun 15, 2021
5
I scheduled my appointment over the phone, in advance. The person I spoke with provided me with outstanding service. I promptly received an email confirming my service advisors name in the time of my appointment. I arrived at the dealership and was greeted by a service representative who directed me to my Advisor, Amilcar Mejia. Mr. Mejia was very professional, courteous and friendly. Within 10 minutes he had not only taken care of all of the paperwork but had put me in a rental car for the day. As promised, Service was completed on time, and it took less than five minutes to return my rental car and get my car back. Outstanding service!
Kandeele
Jun 14, 2021
5
I had the best experience ever when I purchased my new car I was treated very well
Tericita Malone
Jun 14, 2021
5
Frank went above and beyond to facilitate the service of my car. He was personable, responsive and attentive to detail.
Maryann Russo
Jun 14, 2021
5
I was welcomed with a VIP welcome, I felt like family, I was given a cap and key chain by my sales rep, Karol as a thank you gift. Mar in financing made sure I was driving off the lot in my dream car.
Debbie Magbie
Jun 10, 2021
5
Babak was very helpful. The service was fast, efficient, and easy. The team was flexible to work around my schedule.
Colin Campbell
Jun 10, 2021
5
Had a great buying experience. Monica Travis was extremely helpful.
Ernest Dominguez
Jun 9, 2021
5
Outstanding service….Amilcar was very professional, as always. Knowledgeable and very pleasant to communicate with and solve my C300 Cabriolet.
Dennis Conrad
Jun 8, 2021
5
Amilcar Majia in customer service was outstanding. Very professional and answered all of my questions and concerns. Delivered and repaired on time with thoughtful car wash.
Dennis Conrad
Jun 8, 2021
5
It is always a pleasure to work with Mr. Amilcar Mejia from Mercedes Bens South Bay. Mr. Mejia?s knowledge and expertise keep my car running smoothly. Not only that, but Mr. Mejia is a truly ambassador of Mercedes Benz.
Alvaro Ramirez
Jun 7, 2021
5
Amir was excellent. He was prompt and helpful.
Peter Lim
Jun 4, 2021
5
Brandi Lovelady is my advisor she takes great care of her customers
Zanja Tarver
Jun 4, 2021
1
Dropping off the car took a very long time with a wait to drop off to get to the service advisor (20 mins), then wait for rental car (courtesy cars out) (35 mins) then picking up very long wait for car to be brought (35 mins)
Teresa Foresman Brugma
Jun 3, 2021
5
Love Mercedes Benz South Bay. Getting my car serviced is alway easy and quick.
Denise Ortiz
Jun 3, 2021
5
Service, good deals and good customer service
Millie Rios
Jun 2, 2021
4
In the past, I have been very critical of the service department at Mercedes Benz of the South Bay. However my experience this time was very positive. Even though there was a significant "crunch" at the time I arrived, I got in and out reasonably quickly. Same experience with picking up the car. My only complaint is their inability to determine the cause of a slow leak in one of my tires that has been going on since date of purchase. I lose 2 to 4 pounds of pressure per week. From their explanation, it sounds like they are taking all the steps to find the cause, but the problem still continues.
Bob Faulkner
Jun 2, 2021
5
It was very good, we had a great experience, thank you!
Siu Kwan Wong
May 31, 2021
5
My sale person Mercedes Bonness is very caring and helpful sales person that I ever met. The finance department was unbelievable they all took their time to make sure that everything was right with my purchase .
Kathy Yates
May 31, 2021
5
The sales representative was so helpful and she took her time to show us all the features in the vehicle.
Chukwuma Anammah
May 29, 2021
1
WORST SERVICE EVER!!! I would give them a zero if I could. They kept my car for 13 days for basic service and auxiliary battery replacement. Service Rep never once initiated a call to update me. I had to call him. When my car was finally ready, I showed up the following day and still had to wait another 25 minutes while the Service Rep completed the paperwork that should have been completed the day before. I tried contacting the Service Manager, but had no success with that. I guess that makes sense. I will never set foot in that place again!
Steven Holloway
May 25, 2021
3
Service advisor was not nice a bit rude and unprofessional in my opinion, I won’t like to work with her on my next visit, before my appointment I requested for a loaner to be able to run errands, I was granted in the replied email, but she rudely refused, hence spent all my time at dealership, I lost a lot!
KojoAddo
May 25, 2021
5
I had a ten year service with only 29,000 miles, including new tires because the old ones had exceeded their shelf life. I was very satisfied with all of the work and now understand the problem with 10 year old tires.
Rodney Barnes
May 25, 2021
5
Wonderful service. Very accommodating to my schedule, which is so appreciated.
Karen Vilicich
May 25, 2021
5
I was in lots of hurry and I had no appointment and My car needed service A. The service lady Sonia Gonzalez was very accommodating and she promised to finish in less than 2 hours. After 1-1/2 hour she came looking for me the car was done and the car was very clean inside and out Thank you
Maestro
May 24, 2021
5
Monica made my buying journey super easy, non stressful just amazing.
Martha Mendez
May 24, 2021
5
Amazing friendly service clean fabulous facilities
Marie Weinstein
May 21, 2021
5
As always Jackie Mohl knows what needs to be done in order that my car is always in tiptop condition. She also knows when the best timing is to do what and how best to do them. I will only entrust my car to her.
Malou01
May 21, 2021
5
All Good would not expect anything less always top notch
Jonathan Blamires
May 21, 2021
2
The vehicle was CPO but right after a week of purchase, it was sent to service for replacement of parts, break rotors, pads, blisters in upholstery etc. the vehicle remained with dealer for another 10-15 days and now it seems it’s overheating and I saw under hood insulation needs replacement and still awaiting on sales to provide me the mbrace account. This can’t be a CPO with just 20k miles on it for which I paid $46K plus.. My first Mercedes and I am disappointed 😞
Kapil_Verma
May 16, 2021
5
I would highly recommend Hayes Mcmillan for all your leasing and purchasing needs. He has been with Mercedes Benz of South Bay for 20+ years and is truly knowledgeable and professional. In addition, he is generally just a wonderful person with so much charisma and compassion, he truly makes you feel like family.
EGeenen
May 15, 2021
5
It was the best experience I've ever experienced. Hayes was absolutely knowledgeable, patient, accommodating through the entire process, he was great even beyond when I drove my GLA off the lot. You can't find any better help, and one that is passionate about the business as Hayes. This is why I've gotten my last 3 Benz's from him. I don't know what I'm going to do when he retires. Cheers to you Mr. Hayes and the entire Mercedes team. See you in 4 years.
Jeanette Gates
May 15, 2021
5
service rep was very professional and was very helpful.
tasmndv
May 12, 2021
5
Jackie Mohl is my service advisor and she has always been very prompt and diligent on getting back to me regarding any issues that may arise with the service of my car. She is proactive to make sure I know what is coming up and always very knowledgeable about whatever comes up! Excellent!!!
Malou O
May 12, 2021
5
Frank is amazing and very knowledgeable. Thank you for always taking good care of me and my car
Shirley Wallace
May 12, 2021
5
I LOVE PABLO MORENO, HE IS THE BEST CUSTOMER SERVICE EVER- I HAD A FEW ISSUES WHEN I PURCHASED MY METRIS LAST SUMMER- AND SINCE -PABLO MADE SURE EVERYTHING WAS COMPLETE! HE WENT ABOVE AND BEYOND. As a business owner myself, it’s really nice to see someone do their job and love doing it, this is Mr. Moreno. THANK YOU, I WILL CONTINUE TO SEND MY FRIENDS AND FAMILY TO YOU. ❤️
Theresa Sardisco
May 10, 2021
1
Horrible experience Staff has sold me a supposedly cpo car with a collision damage, smells like smoke, and multiple electrical issues ... promised to repair the collision damage over 2 months ago now , still not resolved a after countless calls and emails, manager impossible to reach If you can get the car you want at another dealer do it ...
AlanMercedes
May 10, 2021
5
Frank Perri always does a great job! There was a snafu and he made it better!
Nicholas Marsico
May 10, 2021
5
Quick Service And Efficient Very Satisfactory, Good public Relations.
Clara Nkem Epuna
May 10, 2021
5
All services needed were done perfectly and timely
Roger Wang
May 6, 2021
5
I always have positive experiences at South Bay Mercedes.
Gina Bowles
May 2, 2021
4
Everyone so helpful and kind to me. Forced to buy a car as mine had been stolen.
Sherry Raymond
Apr 30, 2021
5
Frank was excellent, professional and extremely knowledgeable.
Taneka Henderson
Apr 29, 2021
5
It started online by looking at the inventory to see if they had what I might be looking for. Daniel immediately reached out following my inquiry and immediately was helpful. I was considering a trade-in as well and they made the whole process seamless for when I finally came into the dealership. I never felt pressured and they heard me our on my expectations for a new purchase. I'd highly recommend working with Daniel if you go to Mercedes South Bay!
Catherine Mctiernan
Apr 29, 2021
5
Perfect service, super professional , good timing, good car wash
Bahareh Seyed Mahmoud
Apr 29, 2021
5
Great and friendly associates.
Fidel Cabanilla
Apr 27, 2021
5
I have been customer for over than 4 years in Mercedes of South Bay Thy do professional and thy never disappoint me My service advisor her name April always do great job and I trust what she said to do in my car Thnx for all of you guys
Mohamed Nasr Fisher
Apr 26, 2021
5
Paul, a service manager, was most helpful. He got me a ride home when the car was left for repairs and saw to it that I was brought back to pick it up.
Barbara Lange
Apr 26, 2021
5
Aaron Rice was superb! Literally superb! He was a major reason we bought our s63 there. Very honest and straight forward as was the finance manager. We bought a week ago and we are going back to replace my wife’s Mercedes with one from there. Steve Friedman
Steve Friedman
Apr 25, 2021
5
A little tough on the front end of communication..called once for a quote on getting a service "A" done on my sprinter van. Person that I spoke with couldn't answer my question and referred me another service person. My call went to voice mail .I left my contact info and my question with who I was told was the " service manager". No call back. Called again a week later asked the same question, This time I was told the service "A" was appx 320.- Later I find out they only quoted the oil change and not the total service charge. Over 900.-. Little sticker shock. I was told my service advisor was Frank. To speak with him upon arrival. Day before I went in for the appointment I called and left a voice message with a question.. No call back. Went in for the appt, found out I had a new service person to work with.She was helpful and to the point. I was told she handled service for the sprinters. Should have started with her...I give her ⭐️⭐️⭐️⭐️ 4 out of 5 stars . Don't have her name in front of me but she would be the reason I would go back.. Got her a coffee Bean gift card..
Jr Schimmick
Apr 23, 2021
1
I had a service appointment yesterday. I had to wait 2 hours for the dealership to tell me they were backed up and wouldn’t be able to change the tires. After talking to the service director they finally decided they would change the tires. It took them 3.5 hours and could have taken 10 minutes. The service advisor was rude. They indicated they were busy but I looked around and most of the employees were standing around. My GLE AMG is a great car but my lease is up and I don’t want to own another car that needs to be serviced here. I have come here for service for 3.5 years and I am done.
Benjamin Lowry
Apr 21, 2021
2
I had an appointment at 9am for service. The advisor said I should have an estimate by 3pm. I didn't get a call around 3pm. So I called at 4pm and my advisor was not available. They said someone would me back within an hour, but no one called. I called back at 5 and still no response. I finally got a text back around 6 to say the mu car wasn't looked at and they would try tomorrow if I wanted to leave it. I left it and the next day I waited till about 2pm and still hasn't been looked at. So I just picked it up and will take it somewhere else.
Lemark Cooper
Apr 21, 2021
5
Even if we didn’t get the car there at MB South Bay, the service department is always willing to help out. My service advisor, Brandi excels at what she does. When they needed the car for more than a day to look at an issue, Brandi set me up with a loaner. I actually didn’t expect this! Highly recommend. So glad I don’t have to drive to Newport Beach for everything MB related.
Aldwin Petisme
Apr 17, 2021
5
Frank is always available and professional, he is extremely knowledgeable about cars and he will make sure my needs are met each and every time.
Taneka Henderson-Batiste
Apr 16, 2021
4
Brad was a great service representative, explained the process and was very responsive throughout the process.
Nicole Rodgers
Apr 16, 2021
5
Amilcar is a top notch service advisor. I have been requesting him since I purchased my car. I feel confident with his recommendations. He is knowledgeable, friendly and has my vehicle ready as promised.
Ann Modisette
Apr 16, 2021
5
Wonderful sales people that took the time and effort to make a long process quiet pleasant.
St Antony Pharmacy, Inc
Apr 13, 2021
1
I called at 8 am and explained I had a slow leak in one of my tires. I was given a 9:20 am appointment. When I brought the car in at 9:20 am, I was told the agency would need the car for two hours, and that I?d get a phone call about the status of the tire. I received no phone calls. After three hours, I left messages with Steve, the manager, and my rep. Neither returned my calls. After 4 1/2 hours, my husband dropped me off at the dealership which is a 30 minute drive from our home. I learned that my car still had not been worked on, and I was then told even if I have a slow leak, the tired would need to be replaced. I decided to take my car at that time. So five hours later, and driving 30 minutes to and from my home twice, this being on the road 2 hours, I?m not happy with the Mercedes service department.
Debra Zelman
Apr 13, 2021
5
The service manager, Frank, was extremely knowledgeable and professional. My car’s needed repairs were done promptly and within the time frame promised, and within the cost estimates we discussed. This was a top-notch experience!
Catherine White
Apr 12, 2021
5
I telephoned the dealer for a Service appt. I was assigned to Mr. Frank Pierri .We arrived about an hour EARLY for the appt.MR. Pierri was rude and told us that because we were early we would have to wait. We went to reception and mare an appt for the next day with my daughter's service rep. The second appt was 5 Star.
tom pierry
Apr 7, 2021
5
PROFESSIONAL, COURTEOUS, AND KNOWLEDGEABLE SERVICE. EXCELLENT SERVICE DEPARTMENT.
John Smith
Apr 5, 2021
5
I had the best buying experience at South Bay Mercedes, because not only did I have fun selecting my beautiful new Mercedes convertible, the friendly service by Aaron Rice and his Sales Manager made my day! I didn’t have an appointment or anything, but still was greeted and treated like I was family, and boy did they help me get the car I wanted in a short amount of time! They are so nice, as I even went back to get pointers on my car!! The whole place rocks!
Jocelyn Marie Cole
Apr 5, 2021
5
Frank was excellent!!! Thank you for helping me get the wheels back and they look great. Hope all my future service needs are as easy as that was.
Molly Lee
Apr 5, 2021
1
they told me if there is a dent the dealer will take care, but they make me mad in the end
Engr John Tiongco
Apr 1, 2021
5
Good but never got to meet the tech who serviced my car. Need that one on one.
Mike Rafter
Mar 30, 2021
5
Service rep, Frank Peri, was the best. Courteous, communicative and friendly.
Ralph Strafaci
Mar 23, 2021
5
Excellent Customer Service/Care.
Palmer Shelly Mischele
Mar 23, 2021
5
Great service and Brad is the best!
Brian Jablon
Mar 19, 2021
5
Customer service was outstanding
Kevin Newkirk
Mar 16, 2021
5
Fast, friendly, organized!!
Celia Salter Sisson
Mar 16, 2021
1
Do yourself a favor, go elsewhere. They love you right up until they get your money. You can see my review of my sales experience and the total mishandling of my experience from the beginning on Google Reviews. But, now I am compelled to write more reviews. I have owned my Certified Preowned 2017 C43 AMG for a total of 22 days. 14 of those days it has been in the service department. I was so upset with the handling of my experience from the beginning, I was referred to speak to the General Manager. He or she did not feel the need to speak with me and asked a Sales Director to speak with me. He was very nice and reassured me this is not how they do business. I met with him in person when I returned my car to the service department for the second time in less than two weeks. Same problem both times. AC/heat not functioning properly. First time they assured me it was resolved. One week later I returned with exact same problem. I have owned this car for 22 days. 8 of those days it has been in the service department. A Certified Preowned! I inquired about the progress and was informed by service advisor the problem was resolved, but now my mechanic broke the “overhead trim cover” and they have had to order yet another part. Of course I called the Sales Director and left a message asking him to call me. No return call. Yet, when I met him in person 7 days ago when I dropped off my vehicle, he assured me he was personally going to be involved in this case so it is properly handled. I assume his idea of properly handling a situation is avoidance. I am a realist. I understand things happen. I do not understand this dealership’s stance on customer service. To understand the full scope of my displeasure with this dealership, please see my Google Review. This has been a menagerie of misleadings, bait and switch, poor management, deceit and absurd customer service from the beginning. I am at my wit’s end. Not sure of my next steps. But, please save yourself. There are other MB dealerships that are far more reputable. Go elsewhere!
Eternally disheartened
Mar 16, 2021
1
I dropped off the car at the service and asked for the loaner car. But the staff at the desk said there’s no loaner car without saying sorry. She was very rude and unkind. I requested the loaner car when I made an appointment. This is disappointing. I started thinking of purchasing a different brand car next time.
South Bay
Mar 15, 2021
5
Pablo was a Great service advisor and very knowledgeable.
Fz11333
Mar 15, 2021
5
nice loaner car, quick in and out the only problem is with the system update the car has been acting strange. with the cruise control on it started stoping on the freeway for no reason slowing down on slight turns for again no reason. most setting changed. I'm not happy with the update hopefully they can reverse it.
Buzz Coors
Mar 9, 2021
1
Awfull response to problem with the used car we bougth from this dealer,2009 CLK 350,after driving it less than 105 miles the check engine light came on which was diagnosed as a left cylinder bank timing issues by my mechanic. Unfortunately the warranty was 5 days or 250 miles and this happen on the 7th day of ownership so we were told there was nothing they could do for us.We even ask if we could buy a more expensive car if they would take the problem car, but their answer was always the same a resounding NO
miguel11
Mar 8, 2021
5
Work done with minimum inconvenience.
Howards
Mar 6, 2021
3
I've been having my car serviced at South Bay for the past 8 years and have always been very satisfies with the customer service and given a 5 rating. MY experience this time was not the same, I'm not talking about the repairs. I was not comfortable with customer service rep. he kept coming back with more repairs and not very customer-oriented, The previous service manager was very attentive to customers and made it a point to acknowledge you if he observed that you were waiting for a while. I met with the present service manager to review the bill since it was the highest I've ever paid, considering we're in a pandemic and I did not do much driving, I felt on the defensive the whole time. I'm very grateful and appreciative that my request to have the tab picked up for my wheel alignment was honored, which was not done during the initial repairs because the spare was on. While he agreed, no notes were left so when I tried to schedule and appointment and he was not available it was very uncomfortable trying to explain. I'm very satisfied with the repairs.
panglo1
Feb 26, 2021
1
Horrible experience that gave me the impression that I am a victim to a bunch of money hungry scavengers who were looking for every tiny detail to increase the cost of the service. Also treated me with no respect as a loyal customer who has always paid leasing agreement on-time. Couldn't even give me a decent loaner vehicle that covers the length of repairs, but stretched the time to repair by adding more and more work to the work order.
Gregory
Feb 26, 2021
1
I bought a GLB in December. I live in Az. I just received a temporary Az tag. 3 weeks after we bought the vehicle, I decided to call the dealership and inquire about license plates. Unbelieveably, they had not started the process of licensing the new vehicle. I had to talk with several employees until 1 actually knew what to do and got the ball rolling so we could get a temporary Az license tag. And that is just a taste of what went wrong.
Jerry Wear
Feb 25, 2021
5
Professionalism caring and efficient
Martha D Peters
Feb 22, 2021
5
April was great. Got the job done
Angela Park
Feb 16, 2021
5
Frank Perri is a excellent service advisor with understanding!🙂🙂
Tommy L. McNeil
Feb 12, 2021
5
We had excellent service from Frank with constant updates via text and email. I highly recommend their service department! We were able to get a loaner vehicle with no notice - all is good. We are back on the road in a nice clean Mercedes!
Joni Reilly Owens
Feb 12, 2021
5
Very Friendly way better than the one downtown
Apple Thomas
Feb 11, 2021
5
They are very polite and very helpful with any question that we ask.give us very important information.
Federico Alva
Feb 6, 2021
5
I recommend Mercedes-Benz of South Bay because of the overall service I've always received as a customer..the service is great from the desk to the repair shop. I'm treated with the utmost respect and my car is well taken care of. I'd recommend this service center to anyone who needs the best care for their car and the personal care for themselves.
Myrtle Riptoe-Chambers
Feb 5, 2021
5
Very good service timing,transportation and the service personnel are excellent
Josephine Saad
Feb 5, 2021
5
They always do a perfect job in very little time. Their waiting area includes a real desk and a very good internet connection.
Adam Reed
Feb 5, 2021
5
☺ My sales person......Edward was the BEST. I've bought many many cars before and I must say he was second to none. He answered every question and made my buying experience very pleasant....Mercedes Benz Southbay
Ronnie Martin
Feb 3, 2021
5
My sales person......Edward was the BEST. I've bought many many cars before and I must say he was second to none. He answered every question and mid my buying experience very pleasant....Mercedes Benz Southbay
Martin S560
Feb 3, 2021
1
The people that work in this location are very rude considering you pay so much for the car and service. Not friendly at all. Especially Jackie and the manager Steve. I will definitely not be returning to this place to get my car serviced. They don’t know how to greet customers. Such a bad place to take your car!!!!!
JinxMB1
Jan 27, 2021
2
I brought my car at 8:00 am on the 20th of this month but was not ready till the next day at 2:00 pm. When I called and left messages to Sonia cut no return calls. I called the service department to find out my car was ready so went to picked up. Sonia asked my name several times which made me feel that she just did not care . Regret I did not get Paul
Norikosan
Jan 26, 2021
5
Brad Parker was my Service Rep. He was the best Rep I’ve had. Professional, knowledgeable and gets back to you with all your questions answered in a timely manner. Give him a raise, he’s worth it!
Karla Ross
Jan 25, 2021
5
I had 5 issue of recall from MBZ, which is not good but I contact MBZ south bay service. Left 3 times message but no answer. I call my sales person then I got call back 2 min. Thank you James. after I brought my Van, they are take care me perfect.
hiroardath
Jan 23, 2021
5
I had my car's first service yesterday, Frank Perri was my advisor. He did a great job taking care of my needs and provided great customer service. He is awesome. Thank you Frank!
Nancy Berglund Racowschi
Jan 22, 2021
5
Happy with my experience in dealing with salesperson, manager and finance person. Most of all, love my car!
Tokitath
Jan 13, 2021
5
Quality service and prompt
Marjorie Berry
Jan 12, 2021
3
I took my car in for Trunk repair and gear shift problem . Told Service man if they fix the trunk the gear will work. It took 3 1/2 days to get my car back!
Karen Brown
Jan 11, 2021
5
Thanks to T.Garcia great service
SandrayTancho Rodriguez RRamirez
Jan 7, 2021
5
We are billions, who loves Mercedes!!! You need more words? South Bay Mercedes-Benz in my area the best I know! Attentive, professional, diligent specialists.
Oksana Boiar
Jan 5, 2021
5
If there were technician concerns my advisor contacted me immediately to review options.
Mike Stavros
Jan 5, 2021
4
My salesperson to the general manager were supportive and friendly, I call this excellent customer service.
FrankBroidy
Jan 3, 2021
5
My car was just there and Frank Perri did a fantastic job keeping me informed on my car’s repairs. He was available both via email and phone and was very patient with me even though I was very frustrated about the repairs (no fault of the dealer though, just the way it is). Thank you Frank!
Lisa Yacoubian
Jan 1, 2021
5
in and out
Daniela
Jan 1, 2021
5
Thank you for service I’m happy to brought my Mercedez last December 15,2020 regarding my recall... airbag but now went I’m start my car ,I ll can’t start but showing on the monitor?airbag SRS Malfunction Service required: and beside I’ll spend 1300.00 for break pad / some linking parts and engine oil ,,, I’m so sad because I’ll thought gonna be alright 🙏 I love ❤️ my Mercedes Benz 👌
Feh Barillas
Dec 30, 2020
5
Excellent Customer Service. Thanks to Monika and Sonia !
Grace Del Rosario Aquino
Dec 18, 2020
5
Always provide excellent service. Give detail explanation of work performed.
Velma J Thompson
Dec 16, 2020
5
The Sales person Michael Amos was great, no pressure answered all questions and honered our wishes, in fact I did refer someone to him the following week
damarahill
Dec 16, 2020
5
Brandi was my advisor. Explained everything included in my service. Had great conversation and she’s my boost girl. Thanks for the shot. Pleasant experience.
Blackgirl Twin
Dec 14, 2020
5
Always excellent customer service! Amilcar is terrific! MSB stands behind their work!
Joe Pinto
Dec 4, 2020
5
Had a pleasant experience with Eduardo Bacilio. Hassle free !
Alex G Santos
Dec 2, 2020
5
Great service I would highly recommend Frank kept me informed what’s going on with the vehicle I would highly recommend him and the dealership
Mark R Groves Sr.
Dec 1, 2020
5
Very happy with the purchase of this car and all the attention received from the dealer.
Dulcemoist@g
Nov 23, 2020
5
I needed to get an SUV and was looking at several brands. With Covid, inventory everywhere has been tight and my search went on for months. Emily Anderson at Mercedes Benz of South Bay did an excellent job keeping me up to speed with new inventory and we eventually made a deal. Very happy.
Happy Buyer
Nov 17, 2020
5
My service experience was awesome April is to me the best service rep at South Bay she is very professional very attentive very informative very understanding and very thorough also the surrounding staff at South Bay is also very accommodating I will recommend South Bay to everyone.
Carolyn Jessie
Nov 14, 2020
5
Fantastic service. Make sure you ask for Taidy for any sprinter needs!
Robert Lykins
Nov 3, 2020
5
Great service as usual. It’s nice to have confidence in the work that is being done on my 2005 E500.
Gay Lathrom
Nov 2, 2020
5
Tadia was very helpful in getting our problem diagnosed and getting us into a loaner car made it super simple!
Victoria Ash
Oct 31, 2020
5
Great customer service. I’ve had my car there twice, and both times they got me in and out in a reasonable amount of time. That’s important to me.
David Hochman
Oct 31, 2020
1
My drop off appointment was at 8:20am yesterday. The service guy, Pablo was supposed to call my husband after diagnosis. I didn’t hear anything for 6 hours so I called Pablo at 2:33pm. He called me back in 10 min said he called my husband but my husband didn’t answer. When did he call my husband? AFTER I CALLED PABLO. So Pablo FORGOT to call and started telling me that I need to replace my passenger seatbelt and need to order the parts and it takes a few days blah blah blah... First of all, he FORGOT to call us and they did NOT do anything for 6 hours and telling me that I don’t get my car back for days. The quote for replacing the passenger seatbelt or buckle is $955. I asked him WHY I don’t use passenger seat almost never but it needs to replace before driver’s side. Also I said price is ridiculous. Pablo said “BECAUSE YOUR CAR IS OLD AND DOESN’T HAVE WARRANTY” ARE YOU KIDDING ME⁈ I am calling MB headquarter customer service today. I DO NOT RECOMMEND THIS PLACE.
Hiromi Arico
Oct 30, 2020
5
Great service , very accommodating! Thank you!
Michele
Oct 26, 2020
5
Good customer service and quality work! Jackie is my advisor and is very knowledgeable and attentive to my concerns and makes sure I am satisfied. 👍🏾 I would recommend to a friend
Susan Carr
Oct 24, 2020
5
Excellent staff and service overall - Frank Perri is a simply outstanding Service Advisor. Highly recommended dealership.
Edward Kaiser
Oct 24, 2020
5
Excellent customer service!
Chris Villarreal
Oct 24, 2020
1
I did not like my experience at SB Mercedes. I felt I was charged a diagnostic fee for a problem I already knew I had. Also the diagnosis didn’t tell me where the issue was on my vehicle. I will take all of my family’s Mercedes to DTLA Mercedes from now on.
D'Andre Archie
Oct 23, 2020
5
Emily is the best she takes care of you from the beginning till the end! Emily makes sure that you drive off in car you like!! She’s the best!! She’s helped me out 3 times and everytime I left happy! Thank you Emily !
Monica Contreras Leyva
Oct 19, 2020
5
Service Maintenance- Service consultant was so nice, she also assist on loan car that my errands be done at same time.
Lisa Dela Cruz
Oct 19, 2020
5
Brandi Lovelady has been my advisor for some time now and she’s been great! It’s been a pleasure to work with her on my vehicle’s service needs. She takes the time to insure all my concerns are addressed and keeps me informed on my car’s status throughout the process. Thanks Brandi :)
Anton da Greek
Oct 19, 2020
5
My experience was excellent! Mercedes Benz of South Bay is the best! My sales person Wendy was professional and knowledgeable. She helped me navigate the purchase of my new car!
Terry Again
Oct 13, 2020
5
Took my 2014 E350 in for an air conditioning issue. Was assigned Brad Parker as my service advisor. Brad went above and beyond and ordered a multipoint inspection which uncovered a few other significant issues that needed repair. I’m glad he was thinking of the car as a whole rather then just focusing on one item. Everything got handled smoothly under warranty. Much appreciated !
Justin S
Oct 4, 2020
5
Had a great experience at Mercedes Benz, no complaints with customer service. This may seem off-topic, I hope they consider getting rid of the tiny individual sized plastic water bottles they offer to customers and employees. Plastic is extremely damaging to the environment, and almost always ends up in landfill. I was bothered to see their employees drinking out of these bottles - i wish they would install a water filter instead, and people can bring in reusables. We must do all we can to help the environment, and this is such an easy thing to fix.
Mike
Oct 2, 2020
2
I was looking for glc lease and found good deal on southbay benz. I submitted my info and received one of sales persons. Due to work hour, i set 6pm appointment on Friday and he agreed that. So i went there and tried to meet him based on email conv and phone convo,Luke. I waited over 20min to meet him and came to me there is no appointments. Wow. Why i went there for no appointment. Anyhow, assigned Mina who explained and helped alot during test drive. Ok. I can take till this. After test driving, they gave an offer which is much higher than what I received thru edmunds. So I showed the numbers on the edmunds and they said they can’t do business with this price. I do not know it is from southbay benz, Benz finance, or edmunds. I decided not to have a biz with them and left. They are not ready to do a truthful business and I disappointed. I do not recommend this dealer. If you are willing to do, please be prepare carefully.
KP
Sep 25, 2020
1
Poniendo más atención a los clientes
Carolina Murillo Roa
Sep 22, 2020
2
The service guy Paul B. is the best. The people walking around have no clue and not helpful.
Peeku13
Sep 11, 2020
5
Accommodating and delivered as promised!
Leonard Lee
Sep 10, 2020
5
Always kind advice with professional knowledge.
HanYoung Lee
Sep 9, 2020
5
Friendly reliable service
Paul Joseph Modschiedler
Sep 4, 2020
5
My representative was very knowledgeable and helpful. He even got my car washed for me.
oldster
Sep 4, 2020
5
I always get great service at this location. Brad Parker is a very helpful and a knowledgeable service advisor. This location has a great sales and service team.
Cris Alejo Blomgren
Sep 3, 2020
5
Amilcar was great and the service was in poin
Mina N Carl Adams
Aug 27, 2020