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Car Shopping Made Easy
Have your eye on a Mercedes-Benz GLA, Mercedes-Benz A-Class, Mercedes-Benz G-Class, Mercedes-Benz E-Class Wagon, or Mercedes-AMG®? Mercedes-Benz of South Bay is your premier destination for new, pre-owned, and Certified Pre-Owned vehicles from Mercedes-Benz in the Torrance, California area.
If you're located in Inglewood, Hawthorne, or Manhattan Beach, Mercedes-Benz of South Bay is the go-to luxury car dealership for Mercedes-Benz car buying and servicing. We also carry an extensive and comprehensive inventory of pre-owned luxury vehicles from other exclusive brands. You'll also enjoy our lease specials and a wide array of financing options to suit your financial needs. You can even buy online!
At Mercedes-Benz of South Bay, we'll help you get behind the wheel of the Mercedes-Benz you've been dreaming about. Visit our Mercedes-Benz dealership and let us demonstrate our commitment to excellent customer service.
If you're located in Inglewood, Hawthorne, or Manhattan Beach, Mercedes-Benz of South Bay is the go-to luxury car dealership for Mercedes-Benz car buying and servicing. We also carry an extensive and comprehensive inventory of pre-owned luxury vehicles from other exclusive brands. You'll also enjoy our lease specials and a wide array of financing options to suit your financial needs. You can even buy online!
At Mercedes-Benz of South Bay, we'll help you get behind the wheel of the Mercedes-Benz you've been dreaming about. Visit our Mercedes-Benz dealership and let us demonstrate our commitment to excellent customer service.
New Mercedes-Benz Inventory
If you're shopping for a new Mercedes-Benz vehicle, stop by our store
and let us show you our extensive new inventory. We have a variety of
new Mercedes-Benz models in the Torrance area, including all the most
popular and sought-after models in a wide assortment of body styles and
colors. Come view inventory in our showroom.
Looking for a popular Mercedes-Benz model? We carry many brand new vehicles, including:
New Mercedes-Benz A-Class For Sale New Mercedes-Benz C-Class Coupe For Sale New Mercedes-Benz CLA Coupe For Sale New Mercedes-Benz E-Class Coupe For Sale New Mercedes-Benz S-Class For Sale New Mercedes-Benz C-Class For Sale New Mercedes-Benz CLS For Sale New Mercedes-Benz E-Class For Sale New Mercedes-Benz G-Class For Sale New Mercedes-Benz GLA 250 For Sale New Mercedes-Benz GLB 250 For Sale New Mercedes-Benz GLC 300 For Sale New Mercedes-Benz GLE 350 For Sale New Mercedes-Benz GLE 450 For Sale New Mercedes-Benz GLS 450 For Sale New Mercedes-AMG® GT 53 4-Door Coupe For Sale New Mercedes-AMG® SL Roadster For Sale
Looking for a popular Mercedes-Benz model? We carry many brand new vehicles, including:
Compare some of our leading models to competitors:
- Mercedes-Benz GLE vs Audi Q7
- Mercedes-Benz C-Class vs BMW 3 Series
- Mercedes-Benz S-Class vs BMW 7 Series
- Mercedes-Benz EQB vs Tesla Model Y
- Mercedes-Benz EQE vs BMW i4
- Mercedes-Benz EQS vs Tesla Model X
- Mercedes-Benz CLA vs Mercedes-Benz C-Class
- Mercedes-Benz GLA vs BMW X1
- Mercedes-Benz A-Class vs Audi A3
Whether you're looking for a sedan, roadster, cabriolet, SUV, electric vehicle, or wagon, at Mercedes-Benz of South Bay, we'll help you find the vehicle that fits your needs. We also carry a variety of Sprinter and Metris van models that you can test drive today.
Whether you're looking for a sedan, roadster, cabriolet, SUV, or wagon, at Mercedes-Benz of South Bay, we'll help you find the vehicle that fits your needs. We also carry a variety of Sprinter and Metris van models that you can test drive today. Learn about what the Mercedes-EQ vehicles have to offer and get answers to commonly asked questions with our Electric Vehicle Buyer's Guide.

Pre-Owned Car Inventory
If
you're in the market for a pre-owned or Certified Pre-Owned
Mercedes-Benz, we have an extensive inventory of various models
available. In addition, we carry several pre-owned vehicles from other
premium manufacturers. Come take a test drive today in one of our many
pre-owned vehicles like:
- Pre-Owned Mercedes-Benz A-Class For Sale In Torrance
- Pre-Owned Mercedes-Benz C-Class For Sale In Torrance
- Pre-Owned Mercedes-Benz CLA For Sale In Torrance
- Pre-Owned Mercedes-Benz E-Class For Sale In Torrance
- Pre-Owned Mercedes-Benz G-Class For Sale In Torrance
- Pre-Owned Mercedes-Benz GLA For Sale In Torrance
- Pre-Owned Mercedes-Benz GLB For Sale In Torrance
- Pre-Owned Mercedes-Benz GLC For Sale In Torrance
- Pre-Owned Mercedes-Benz GLE For Sale In Torrance
- Pre-Owned Mercedes-Benz GLS For Sale In Torrance
- Pre-Owned Mercedes-Benz S-Class For Sale In Torrance
- Pre-Owned Mercedes-Benz SL For Sale In Torrance
- Pre-Owned Mercedes-Benz SLC For Sale In Torrance
Our
certified TechXperts inspect every vehicle we offer for sale, so you
can drive off with a vehicle that meets our strict quality standards.
What's more, all of the pre-owned vehicles we carry come with our
Pre-Owned Vehicle 1Price formula that simplifies the car-buying process
by giving you a no-haggle way to get the best possible price on your
vehicle purchase.
Mercedes-Benz Service Center and Parts Department
The Mercedes-Benz of South Bay Service Center and parts department is your one-stop solution for all of your parts, service, and repair needs. Whether your Mercedes-Benz needs routine maintenance, such as an synthetic oil replacement, or significant repairs from a collision, our factory-certified technicians will put your vehicle back on the road quickly and in optimal condition.Our technicians are also certified to work on your Mercedes-Benz using high-quality parts including original equipment manufacturer (OEM) parts and the latest in technology and equipment. You can schedule service by calling the service department.
You can also buy OEM Mercedes-Benz parts at our service department, as well as a variety of accessories for your Mercedes-Benz vehicle.
Visit Mercedes-Benz of South Bay Today
If
you're ready to buy or lease a Mercedes-Benz in the Torrance area, call
us to schedule a test drive today. Or just stop by our showroom. We're
located at 3311 Pacific Coast Highway in Torrance, California. We gladly
accept trade-ins and are always adding new special offers to make
buying one of the saved vehicles from your wish list a reality.
Recent Reviews from Mercedes-Benz of South Bay
1
The worst service in history! I went in for one problem and left with 5 other problems that broke all of a sudden when they had the car !
L Gallien
Jun 5, 2023
5
I had an amazing experience with Jacky. Thank you.
Ernest King
Jun 5, 2023
5
Got great price and they provide excellent service
Kevin Chao
Jun 1, 2023
5
Very flexible and professional staff.
Yonatan Lavi
May 31, 2023
5
It was a great experience to shop with you guys, the entire process was seamless and the team was amazing! Appreciate for such a customer service.
Enes Adak
May 30, 2023
5
Service Agent Naomi is absolutely amazing, friendly and responsive. Highly recommend.
JPineda
May 30, 2023
5
I got the service last couple weeks ago. I was taking care by Chris. He is professional and helpful.
Porntip Jitserrote
May 30, 2023
5
I've enjoyed doing business here . Pricing on the cars will be fair, the buying process is easy
Kate
May 30, 2023
5
Outstanding service. The entire staff was professional, friendly and helpful. They made sure all the issues are resolved and car returned better than before. Awesome.
tony tam
May 29, 2023
5
Aly was great and made it the smoothest transaction. Thank you Aly for your help with our car and my brother’s car as well. Artie also made sure it was a memorable car leasing experience in a tough car marketplace where cars everywhere were priced out of what we could afford!
Mark Hanna
May 29, 2023
1
It wasn’t good I went to get my car fixed and to be told everything was good to pick it up the next day it still had the same problem
Javon Lee
May 29, 2023
1
After utilizing their online communication everything was going well. Until we got there next day knowing that I was coming and NOT having the vehicle on site, upon arriving my experience was little disappointed, no one was at the front desk, I seen several sales people passing by not acknowledging us, after 15 minutes finally someone came and assisted us, our sales person knew that we were coming at 11am but no on was there to greet us. After reviewing numbers the manager came in and with one word definition he told us that he don't need our business and to go to hell, his message was clearly not to waste his time. As I do work for customer service business as sales person he should offer us other options or try to convenes us to see the vehicle first. This is one on one of sales. he just told me that he didn't need my business, he justed saw 65k walked away on a Monday like nothing was going on. Very unpleasant and Unprofessionals.
Israel Vazquez
May 29, 2023
5
My experience is always okay when coming here to get my car serviced, but this time it was even better. Linda was great and she kept me informed the whole time my car was being serviced. I would recommend coming here and asking for Linda.
Ashleigh Hampton
May 29, 2023
5
Both the sales manager and sales associate were amazing professionals. Car buying can be stressful and in our case, we were "pressured" into buying a car before we anticipated having to purchase one because our other car was stolen. However, they made the experience low-anxiety and easy by listening and accommodating when possible, and I can't thank them both enough, but I will try, THANK YOU🙏🏽
Antoinette Bowie
May 29, 2023
5
I remain loyal to servicing both our Benz at MB of South Bay. Natalie(and April in service management) are the absolute best and go above and beyond to to provide superior customer service
Docrsh1
May 29, 2023
4
South Bay Mercedes is great
Connie Wimberly
May 27, 2023
5
The service here at the South Bay location is amazing the sale rep Hasan was able to accommodate me with the car I really wanted also the manager Kalan was very helpful I came over from the DTLA location and I will never go back to them for anything the South-bay location was very pleasing! I give them a 10 rating all across Mar in finance was such a lovely lady and made sure I purchased the right packages for my car. Please go to the South Bay location they will not disappoint you.
Mrs.twofourk
May 27, 2023
5
Excellent customer service rep !
Charlie Zhu
May 26, 2023
5
Always very helpful staff the sprinter department has always taken good care of me. Naomi, April and Juan are awesome thank you all so much for helping me troubleshoot my airconditioning issue.
vania francesca
May 25, 2023
5
Wonderful sales team. Great manager and loan’s advisor. Got a very experience ! Thank you
adrien flammier
May 25, 2023
1
These guys insist on using time wasting used car sales tactics no matter what you say. I arrived at the lot and wanted to look at new cars. I'm immediately approached by a pushy sales person who insists I come with him and sit at his desk. Really?! First thing I want to do when I go to a Mercedes dealer is sit with some guy at his desk?! I said I wanted to look at a GLC 300 and he still insists I have to cone and sit with him. At this point I decide I'll just leave...this place is obviously a waste of time. The GM meets me as I walk out and says he will bring the car I wanted to test around for me to try and he goes inside and leaves me standing out on the sidewalk. After waiting for the right amount of time to drive a car around I figured out that he wasn't coming and apparently I was being punished for not going thru their antiquated used car sales tactics (e.g. waste as much of the customers time as possible so they become invested in buying with you because they don't want to go thru that again). I left and will just buy from a dealer that's more professional.
Thomas Wright
May 25, 2023
5
I’ve worked with a different employee both times I have went to get my car serviced, Emily and Linda. Both very friendly and helpful and felt as if every time I’ve came here they are here to genuinely help me. Love the service offered here.
Jonathan Hong
May 25, 2023
5
Service is so professional and every person involved courteous and helpful.
Miss Molly
May 25, 2023
5
Sonia and Brad in the service department are very professional. Everyone there that I have had to deal with are great.
Richard Yamaxxxxa
May 25, 2023
5
Excellent professional service provided by Mr. Frank Peri
Paramjit Walia
May 25, 2023
5
My Service Advisor, Chris Zielyk, was excellent. I appreciated that he was friendly and greeted me with a big smile (even at 8am). Chris explained in details what services will be done and called me as soon as my vehicle was ready. You can't ask for more from your Service Advisor. Thank you again Chris!
Lauren Kim
May 25, 2023
2
I had a concern of a tapping noise as if something was loose coming from dashboard specific to drivers side. Service advisor stated vehicle was road tested and technician noted “7 different noises”. I was asked to road test with the Service Advisor to identify the sound I hear. Seemly if 7 noises were heard by the technician and those noises indicate something is broken /needs repair etc a proactive approach would’ve been taken. Instead I was asked to record the sound I hear. Very disappointing
Marq Davis
May 24, 2023
5
Had a great experience here! James Hwang is a great sales person, not pushy and attentive to my needs. Really enjoyed the experience here and they were able to work things out with my trade-in. I was working with 4 dealerships and South Bay really stepped up to the plate and made it happen for me.
Dennis Suh
May 24, 2023
5
My sales person (Emily Anderson) was terrific and treated me like I was her only customer. My finance person (Mar Castro) made the financing process as easy as possible and was very friendly and through. The Asst. Sales Manager went out of his way to hep me with the final purchase price that I feel was a win-win.
Dennis Young
May 24, 2023
3
This is the 1st repair since buying the car. I am disappointed that I was not provided a loaner car. However Sonia got be a lyft ride to take me home. The day of my car pick up, no lyft car was scheduled to pick me up. The dealership will be closing in an hour. I called the dealership and was desperate to talk to someone but the lady who answered the phone was not helpful and stated that she cannot get up to find someone to assist because she is in a different site. So I had to download the lyft app for me to be able to get a lyft car myself. While I was provided an invoice, I was not given a credit card transaction receipt, which should be automatic without asking. I take my car to this dealership for maintenance from the time I purchased the car. The maintenance service fees are just getting ridiculously expensive. I may start going to my wife's mechanic for maintenance.
Cloyd Moran Jr
May 24, 2023
5
I went to mercedes benz to change my gle for a better version, the salesperson Ashley helped me a lot! I want to thank you for giving me the best options and I really liked your kindness and your good humor. Thank you. I will be back in the next few years.😄
Melisa B Menendez
May 23, 2023
1
Worst dealership on earth. Lousy first impression. They lost our car, kept us waiting over 2 hours while they looked for it. I found it and drove it to them to show them no one was looking for it as they claimed. They repaired paint chips exteriorly but left many dirty fingerprints all over our off white interior which cannot be cleaned off and they left the car interior a mess with food wrappers and bottles of water everywhere. They deserve a minus 5 star. If this is the new MBZ quality, the company won't last .
Mantura Shelby
May 23, 2023
1
Found things to repair that did not address the issue. Had an available apt. , but didn?t look at the car for over a week. Then when I went to pick it up no work had been done, and they couldn?t locate my car. Customer for over 10years and treated like a zero.
Stephen Hinchliffe
May 23, 2023
3
They sent me a video that they checked my tire pressures but few minutes after I left this place my tire notification popped up showing Red on the Right rear tire at 36 psi (the Left Rear tire is good at 41 psi).
Denis A
May 23, 2023
5
Naomi is a great associate at MB South Bay and made sure I was well taken care of
Edenwhite
May 21, 2023
5
I had a nice experience for my first time visit to take care of a recall for my car. I was in and out quickly and Natalie was professional and took care of all the details for me. Thank You Natalie.
Kirk A
May 21, 2023
1
Extremely poor service. Regretfully I will be looking elsewhere to service my vehicle :(
Steve Hinchliffe
May 20, 2023
5
Juan Raymundo was the best!
edward smith
May 19, 2023
5
Honest.
Maria C Diaz
May 19, 2023
5
I recently had my car serviced at the Mercedes Benz South Bay service center and I must say, it was a great experience. My supervisor for the service was Pablo and he was fantastic. From the moment I arrived, he was courteous and professional, and he made sure I was kept informed throughout the entire process. The service itself was very quick and efficient and I was pleasantly surprised by how smoothly everything went. Pablo kept me updated throughout the entire process, letting me know what was being done to my car and how long it would take. One thing that really impressed me about the service center was how clean and well-maintained the common areas were. The waiting area was spotless and the restroom was immaculate. It was clear that the staff took pride in keeping the service center clean and tidy. Overall, I had a great experience with Mercedes Benz South Bay service center and I would highly recommend it to anyone in need of car service. Pablo was a great supervisor and made the entire process easy and stress-free.
Alisa Miroshnichenko
May 19, 2023
1
One of the most unprofessional experiences that I’ve had. My car was in the shop for 4 day before I received a diagnosis and the communication was not the best. This shocked me because this was the first time that I encountered this because it was always a great experience before.
Anthony Atkins
May 19, 2023
5
Monika was the best! She was very responsive, answered all our questions, and even gave us nice gifts! We love her!
Colin R
May 19, 2023
5
Loved Ashley’s service, she explained the ends and outs of the cls, great consultant and sales advisor! Also Abanoub the finance manger was super helpful and super friendly made the transaction smooth with no problems! Definitely recommend seeing those two when visiting! Thanks Mercedes
Mena Mansour
May 18, 2023
5
Welcoming and helpful doesn't even begin to describe the experience. When I bought my car last week, Emily prepared everything for a test drive and was able to explain each feature of the car, making it effortless to get to know it. Emily even drove to our house with us to see if the car would fit in our garage. Super friendly, engaged, knowledgeable and helpful.
Alexander Hast
May 17, 2023
5
Excellent experience at MB of south bay, the sales person was easy to work with. I would tell any body needing a car to check them out
Vincent Benton
May 16, 2023
3
I had very bad experience with this Mercedes Benz dealership. I took a certified GLE and had so many issue with the car and to my surprise they didn’t fix any of the issues and wanted to charge me for everything. 1 my car front seat was torn and they promised me in writing they will fix it. They fixed it just to get a new tear at the same place again. When I ask them that there is a tear at the same place again they told me that they will charge me for that . 2 after 3 weeks of buying I saw that the cargo cover was not even there and I asked for it as it cost 600 dollars and they told me it won’t be given . I am not sure what the hell do you sell the car as certified. 3 the sales person Julian told me that I will get 1 year subscription to Mercedes me app and after buying he just changed his words and told I need to buy the subscription. 4 my car wiper wasn’t working and when I told this they told me that I have to pay for it . I mean it’s still under factory warranty. I have bought multiple vehicles from here but this experience definitely puts an end to it. I am updating my review for some of the above points. 1 My Car front seat issue was fixed. They replaced it with new Seat Cushion cover. I appreciate April (Service Manager) who fixed this issue for me. 2 my car wiper was fixed. I again thank April for fixing this for me. Thanks to GM Arturo DiazGonzalez for reaching out to me.
Prasad Shetty
May 15, 2023
5
Customer service were very helpful and fast I did not have to wait there for a long time great experience.
Milad Younes
May 15, 2023
5
Great service and detailed oriented.
Howard Chen
May 15, 2023
5
Hands down best service out of all of the Mercedes Benz service facilities. I had originally called Glendale and they were trying to give me an appointment until August when my check engine light was on. I them called this location and the staff got me an appointment and a car the next day. They texted me to keep me updated, sent videos if everything they did and make drop off and pick up soooo fast. Jacqlyn was my point of contact, so huge shout out to her for facilitating such an great experience.
Diana C
May 15, 2023
5
The sales and finance teams at Mercedes Benz of South Bay was fantastic. They valued us as customers even though my son was purchasing a used car. Really appreciated Julian, our sales rep.
RSL Satisfied
May 14, 2023
5
The best place to buy and service a Mercedes, super friendly staff that are personal and professional. Have bought 8 cars here over the years and am very happy with my latest car SL63 AMG! Thank you South Bay Mercedes for always making the car buying experience and service visits exceptional!
Ion Gott
May 13, 2023
5
Got my 7th car from South Bay Mercedes (SL63 AMG) this last weekend and it was another amazing experience. The sales team is so knowledgeable and my daughter had a lot of fun through the whole process. Thank you South Bay Mercedes for another amazing car buying experience. The Best or Nothing!
IonGott
May 13, 2023
5
Mercedes Benz of South Bay I have purchased my last 4 Mercedes from this dealership and have nothing but great things to say about them. One of the reasons l like it there is Because Frank Perry in service is the best. This guy know know everything about the Mercedes he is differently your go to service person.
MaryAnn Miller
May 12, 2023
5
I love this dealership (my 3rd S-Class) I buy the maintenance package and like the option of a possible loaner car or a ride back to the office. Performed the multi point checkup, changed the oil and a few air filters even replaced a fuel line that had a recall notice out for it. The car comes back with a fresh wash and looked better coming out than went I sent it in.
Gregg Mac
May 12, 2023
1
I left my vehicle with the mechanic for two days for three reasons. After picking it up, I noticed that the brake light had been changed ( so i keep my vehicle for 2 Daye to change the brake light ) , but the AC, it didn't work and despite the fact that my car was still under the 90-day warranty, they refused to repair it. Additionally, I tried to reach out to the mechanic to complain, but no one answered my calls or returned them. This is a frustrating experience and I'm disappointed with the lack of customer service.
Hesham
May 11, 2023
1
Terrible customer service don’t help just take money nd make excuses paid extra 12,000 on warranty stuff can’t get none of the warranty stuff
Derrick Harris
May 11, 2023
1
Worst dealership I’ve ever been to. The service center will rip you off if you’re not under warranty. It’s shocking that Mercedes doesn’t do a better job of monitoring this behavior, because it completely wrecks the brand they’ve built.
Alex Blazer
May 11, 2023
5
My experience with AutoNation was excellent! I am a very happy and satisfied customer.
yvette ward
May 10, 2023
5
I went in to buy a 2011 Xterra and had a great experience. Ryad, Kaalan, Tom, and the entire team were all very helpful and professional. They really went above and beyond to accommodate my needs and make me feel comfortable driving off the lot with a purchase I can trust. I highly recommend the Mercedes-Benz of South Bay to anyone looking to purchase a car. Thanks!
Kevin Hall
May 10, 2023
5
Monika is the best! She really answered all my questions and went out of her way to make us feel welcomed and deliver our car beyond satisfaction.
Colin Rajah
May 10, 2023
1
Horrible experience this past visit. Took a month (4 weeks) for my car to be diagnosed & fixed. Communication was bad with service advisor as well.
Alicia Corwin
May 10, 2023
5
Monika is the best! She really answered all my questions and went out of her way to make us feel welcomed and deliver our car beyond satisfaction.
Colin Rajah
May 10, 2023
1
I should have known when I bought my GLC from Mercedes-Benz of South Bay nearly three years ago that they were bad. During the purchase process, they made me wait over 90 minutes at the end of the day in the nearly empty dealership (COVID times) to see a Finance Manager, which was not critical since we had agreed on price and I was paying cash. They said sorry, they thought I had left, which was a lie since I had been sitting in the same chair they had directed me to the whole time. Also made me go to the bank for a cashier's check. Fast forward 35 months later. An engine light came on after 54,000 mostly freeway, cruise-control miles. I dropped the car off for a Thursday service appointment Wednesday night. They didn't look at it until Friday, when they told me I needed a new cylinder head. Repairsmith.com says the average cost to replace a GLC300 cylinder head is $3800. M-B of South Bay generously offered to do the job for $9800--2.5x! So I asked for a trade in value. They took until Saturday to offer me $10,000 (net of repairs). Instead I disclosed the engine light issue and sold the car to another company for $27,600, which is not great for a less than 3 year old car that was originally over $50,000, but much better than trading with Mercedes-Benz of South Bay! M-B South Bay was inconsiderate and would have ripped me off had I let them. AVOID them.
NeverAgainMercedes
May 10, 2023
5
Love mercedes benz South Bay lounge and accessories shop
alma renrick
May 9, 2023
5
I always work with Emily. She is wonderful!!! Her service is exceptional. There?s no one like her. I was also happy to see they brought snacks back.
Staci Riven
May 9, 2023
5
Great service
Tashia Beasley
May 8, 2023
5
I always work with Emily. She is wonderful!!! Her service is exceptional. There’s no one like her. I was also happy to see they brought snacks back.
Staci Riven
May 8, 2023
5
Appreciated the Manager politely explaining the process in detail ! Thank you for a pleasant experience.
Rokita Sharpe
May 8, 2023
5
Bought my gla 250 last year and had an excellent browsing and buying experience. The pricing was fair and the customer service was excellent. The car has been running very well since then. Update to today... had to sell the vehicle due to an international tour. Yousef helped facilitate me through the process. I was promised a fair offer but I still did my due diligence and collected offers from other dealerships. They knew I was doing my due diligence and still treated me with respect. I decided to sell my vehicle to Mercedes Benz of South Bay because of the customer service and the fair offer I received. They made sure I was taken care of from the beginning of the Mercedes ownership process. I wouldn't hesitate buying my next vehicle with Yousef and the Mercedes Benz of South Bay.
R
May 8, 2023
5
Fast service from knowledgeable and courteous staff
Mercedes Chocek
May 8, 2023
5
I have always had my automobile serviced at South Bay and have always been satisfied.
Denise Ortiz
May 8, 2023
2
I was able to schedule a 10:30 am appointment for a B service, that it is bascule oil change , filter change and some other checks . The service advisor told me it will take about 2-3 hrs. I did not received a phone call at 1:30pm from the advisor , so I wanted . It was 3 pm and no phone call . I called at 3:05 pm and the car wasn’t ready and need it another 45 mins . At 3:50 pm, I received a phone call saying it will be ready soon so they will pick me up. I got to the dealer and the car was about to be ready. Just for what the service requires, I was very unpleasant and disappointed that I was left without a car for the whole day . The service advisor apologized and told me that they were busy. My point is that if the dealer knows they are busy , a better appointment would of be in the afternoon or another day. It is very irresponsible to say a time and not commit. I have kids and needed it to pick up my kid at 3 pm .
Adilia Miller
May 8, 2023
5
Mercedes Benz South Bay Service Team is very responsive, detail to attention to maintain my vehicle as best as it can.
Charles
May 8, 2023
5
I went in for the yearly service and Brad was very kind, courteous, friendly and professional. He provided me with a ride from and back to Mercedes and my car was ready earlier than promised.
Minoo Khatakhotan
May 8, 2023
5
Very organized and helpful. Also great that Lyft is offered. I was able to go to another appointment while my car was being serviced. Thank you!
Sheyra Emerson
May 7, 2023
5
Excellent customer service
Maria Torres
May 7, 2023
5
I received great service.
Dwight Whitfield
May 5, 2023
5
My oil change was done so fast, i got back my car in 2 hours
Tonia Okoye
May 3, 2023
1
I bought an SL 63 just recently but the battery keeps dying repeatedly. It's frustrating to think that the dealership may have sold me a car with a dying battery or without inspecting it properly. Today, after getting a car wash, the vehicle is completely unresponsive, and the keys were left inside by the washing attendants. Unfortunately, I am currently stranded at work, and even though I contacted MBUSA for roadside assistance three hours ago, they have yet to arrive.
Basit Rahim
May 2, 2023
5
Frank Perri gets it done right. My service advisor.
Roni Serrato
May 2, 2023
1
I drove down from East LA to test drive a car. They knew I was coming. I get there, after driving an hour, and they couldn't find the keys for the car I was supposed to test drive. After an hour of waiting for them to find the keys, I finally went on the test drive. I told him I'd come back in two days to buy the car. They had not detailed the car. It was dirty, had black stains all over the seats, but drove well. After saying I’d return in two days to give them time to detail the car while I think about the purchase, They pressured me into buying the car. They assured me I had to take the car off the lot today and they’d do everything they were SUPPOSED to do to the car later. While I knew this was a sales tactic, I mean, I succumbed to the pressure. (I was just involved in a horrendous accident and I just wanted one thing to go right. They knew this and they preyed on it.) they offered drive with me to drop off my rental car if I bought the car that day. So, I agree to make the sale and further hell breaks loose. $65 estimates suddenly became $228. Suddenly, they are no longer able to detail my car that day, and asked me to drive all the way down to Torrance again. After each inconvenience, they offered me a free tank of gas. But, so many things happened during this experience, that, they ran out of services to offer me for my inconveniences. But the PROMISED me that my detail would be perfect if i came tomorrow. The next day I drove an hour in the morning to get it detailed. Yesterday they told me it would take 30 minutes. But when I show up, they say oh no, it's going to take three hours. I wait three hours, frustrated. Not to mention, the people I approached when I first arrived didn't believe that I (a young black man) had bought the car straight off the lot. After the three hours I get my car back and THE CAR WAS HORRENDOUS. WORSE THAN BEFORE. And they didn't give me the gas I promised! I demanded to speak to the manager again. Two days in a row, I had to speak with him. He offered more services in exchange for my time though the services they offer at this establishment are inefficient and inconvenient. I asked to speak to the general manager "Artie" but he couldn't bother to make himself available. Do not waste your time. Read the one star reviews. The way they do business in this establishment is insane. Incredibly inefficient.
Jahred King
May 1, 2023
1
I drove down from East LA to test drive a car. They knew I was coming. I get there, after driving an hour, and they couldn't find the keys for the car. I was supposed to test drive. After an hour of waiting for them to find the keys, I finally went on the test drive. I told him I'd come back in two days to buy the car. They had not detailed the car. It was dirty, had black stains all over the seats, but drove well. After saying, I return in two days, give them time to detail the car while I think about the purchase . They pressured me into buying the car today. They assured me I had to take the car off the lot today. And while I knew this was a sales tactic, I mean, I succumbed to the pressure. (I was just involved in a horrendous accident and I just wanted one thing to go right. They knew this and they preyed on it.) they offered drive with me to drop off my rental car if I bought the car that day. So, I agree to make the sale and further hell breaks loose. $65 estimates suddenly became $228. Suddenly, they are no longer able to detail my car that day, and asked me to drive all the way down to Torrance again. After each inconvenience, they offered me a free tank of gas. But, so many things happened during this experience, that, they ran out of services to offer me for my inconveniences. But the PROMISED me that my detail would be perfect if i came tomorrow. The next day I drove an hour in the morning to get it detailed. Yesterday they told me it would take 30 minutes. But when I show up, they say oh no, it's going to take three hours. I wait three hours, frustrated. Not to mention, the people I approached when I first arrived didn't believe that I (a young black man) had bought the car straight off the lot. After the three hours I get my car back and THE CAR WAS HORRENDOUS. WORSE THAN BEFORE. And they didn't give me the gas I promised! I demanded to speak to the manager again. Two days in a row, I had to speak with him. He offered more services in exchange for my time though the services they offer at this establishment are inefficient and inconvenient. I asked to speak to the general manager "Artie" but he couldn't bother to make himself available. Do not waste your time. Read the one star reviews. The way they do business in this establishment is insane. Incredibly inefficient.
badboyjahjah
May 1, 2023
5
Everything was good and i enjoy durin my purchase .
Ayeh Inc
May 1, 2023
5
I love South Bay Mercedes I was looking online first and saw the suv I wanted got a call from Sam he is the best. I would go to him for all your Mercedes needs. He was very welcoming from the phone until the time we walked in, people were friendly. Now my mom is on the hunt for Mercedes and most definitely be going to Sam. The staff is phenomenal ❤️
Eshai Fowler
Apr 29, 2023
1
Worst car-buying experience in my life. I think it is hysterical that responses to bad reviews contain a request to call the GM. NONE of the managers, returned any of my calls. Not finance manager, not service manager, not GM, no one. On to MBZ USA and BBB to try to get some help.
Stephanie Speliopoulos
Apr 28, 2023
5
Pablo provided incredible service! Thank you so much!
Sammy Randolph
Apr 28, 2023
5
Jacky was a well qualified service advisor and knew what was needed for my 2000GLK. Was on schedule without any difficulty. Have yet to have any problems with this dealer or adviser.
Harry Ross
Apr 28, 2023
5
I love my dealership, they treat you like kings and queens.
Happy camper
Apr 28, 2023
5
I had a great experience at Mercedes Benz of South Bay and leased a new car .
Richard Bayer
Apr 27, 2023
5
I appreciate for Frank’s professional attitude and service. Welcome back to my car!
Nishiyama Koji
Apr 27, 2023
5
One of the best services I’ve ever had. Emily was friendly, efficient and competent to the max.
JJMERCEDES
Apr 27, 2023
5
I called and I talk to Ronelle Florentino she made me feel good about that dealership and than I get email and phone call from David Araujo Jr that is what close the deal I went to the dealership and met Ronelle she have the car ready for me since I came late she have other customer she called Rick which he took great job and than I met Tom in finance I can say that is the best experience I have of buying car if you think you want to buy a car call Torrance Mercedes they great people.
Kamal Girgis
Apr 26, 2023
5
We've brought our GLB in a few times for service, and Brad is consistently an amazing service rep. Overall the service and parts team have been accommodating, professional, and consistent. Any time we have an issue, Mercedes-Benz of South Bay is our first go-to!
Myles Delcambre
Apr 25, 2023
5
This is the 5th time I've done business with the dealership. Working with Emily Anderson is the best experience. She takes on the responsibility of the purchase details. A true advocate for the buyer. I left with a great feeling, not to mention an economical value.
Josh Craig
Apr 25, 2023
5
Frank is very knowledgeable and helpful all the time
nabil el sayad
Apr 24, 2023
5
Great experience
aura Crespo
Apr 24, 2023
5
I called Mercedes SB on a Thursday to get a Safety Check apportionment for a road trip. I was able to get an appointment on Saturday morning (sooner than I thought!). Naomi was great. Service took about 1 - 1.5 hours, and I was out of there! Thank you Naomi and team for the quick service!
Patrice Baker
Apr 24, 2023
5
Efficient service. Service advisor Juan Raymundo provided excellent service with his communication and follow up.
Mark Mitchell
Apr 24, 2023
5
My service experience went as smoothly as possible. Was checked-in on time with no hassle, work completed on time and the quoted price. Can't ask for more than that.
James99
Apr 24, 2023
4
All depends on the person who is helping you. If you get a nice person to help you it will be easy but if the representative does want to help, you hit a wall.
David Coury
Apr 22, 2023
5
Service Advisor, Naomi Gutierrez got my car in exactly when she said she would. Sand got me out of service the same way. This is very important to me as most time I’m on a tight schedule.
Mark Grimme
Apr 21, 2023
5
Great service and left my car shiny and clean
Debra Lininger
Apr 21, 2023
5
It had been over 20 years since I bought a vehicle from a dealer but Mercedes Benz of South Bay made the process very easy even though there were many documents to review and sign. Picking out the car was easy since there was plenty of inventory to choose from. A year ago I ordered a car from another dealer but had to cancel it after three months since they had no idea when it would be available. That was during the chip shortage. Anyway this experience took one day. Thank you Mercedes Benz.
Mark M
Apr 20, 2023
5
They We're very busy when I went in Natalie took good care of me provided a vehicle for me. I explained the issue with the car. They did a thorough inspection.
Jennifer Muir
Apr 20, 2023
5
I had to deal with a few tech issues with the car. Amillcar was great, he took care of all the issues! Many thanks!
Micha Riss
Apr 20, 2023
5
They treat me like family at the dealership.
Donald R
Apr 19, 2023
5
Because they are very nice at the South Bay dealership they treat me like family.
Donald Runderson
Apr 19, 2023
5
Frank is the best!!! He?s been my service advisor for nearly 20 years. He?s thorough and very meticulous. He?s a great educator about the varied processes my car has needed or will need and why. He?s reliable , responsible, trustworthy and dependable. Has a wonderful personality and just an overall good guy!
Gwendelyon Brown
Apr 18, 2023
5
The assistant for getting service in MB Southbay was Natalie Duncan who sincerely provided services to make my car work right. Now, I feel safe to drive my car.
Jinhyoung Park
Apr 17, 2023
5
Our buying experience was great. Never felt pressured and everyone took the time to explain everything thoroughly. This was my second MB purchase and will be coming back again.
David Minei
Apr 17, 2023
5
My experience with Mercedes was excellent! They told me a two hour wait but it only took 1 hour for a oil change. Pablo was nice and kind. He really gave us the whole run down. I’m glad I brought a Mercedes.
Darnell Baylor
Apr 17, 2023
5
Amilcar Mejia has been taking care of my car for the last 8 years at MB South Bay. It continues running smoothly.
Alvaro R
Apr 17, 2023
1
I had a 9 am appointment for an oil change. It is now 5:15 pm and I am just leaving. I missed a very important meeting and had no vehicle for picking up my child from school. I called the service agent 3 times with no return phone call. Really stressful.
Nina Wennerstrand
Apr 14, 2023
5
Great service today coordinated by Sonia. Car also returned sparkling clean. thank you
Diane Giaquinta
Apr 14, 2023
5
Work was done on time with minimal waiting. Set up a ride as well.
Chris Miller
Apr 14, 2023
5
Sewrivce was timely. The video follow and service advisor info was helpful.
Mitch Rachman
Apr 13, 2023
5
The services done to my car was completed as promised and the system was done smoothly. Coffee and snacks are available at the waiting lounge. My service rep is friendly and accommodating. Highly recommended to friends.
Ernie V
Apr 13, 2023
5
I brought in my new to me 2018 GLS450 for routine maintenance. My service advisor, Chris Z., explained the recommended service needs of my vehicle and provided an accurate cost estimate. Chris also took the time to explain the features of my vehicle and followed up with information regarding future use as a tow vehicle. Thank you Chris!
Rick Grefsrud
Apr 13, 2023
2
Well I went in for a Routine check maintenance after receiving a call from mercedes. Only needed a oil change so I thought but wasn't told that Mercedes only change oil every 10000 miles in which I had already changed my oil 2 Months ago and no one told me so I'm not happy about that. I just waste some money. Mercedes needs to do a better job with communicating To customers.
Kimberly Hilliard
Apr 13, 2023
4
Having checked with 3 other dealers in different country the cost of the service I had carried out at South Bay is 3 times more expensive glad warranty expires so can us other garage for my oil changes !
Bill Britton
Apr 12, 2023
5
My experience was good. The service was excellent and completed as promised. My car was returned clean and no damages were noted.
Robert Hamilton
Apr 11, 2023
5
My service help was Frank Perri. He was professional, kind, funny and very informative of the vehicle and it?s service needed. I don?t like coming to the dealership, it?s just me but Frank makes that feeling disappear quickly with his personality. He reads people well and when your in front of him you have his undivided attention. He is through in making sure he hears all my complaints.
Cathy Richey
Apr 11, 2023
5
It was a good experience they gave me my paperwork a day late , but I live there communication, it’s been the best Benz dealer I been to way better then Beverly hills
Wesley Jennette
Apr 10, 2023
5
Brought my car in because I had a service light on. Had it there for 5 days and got my car back , all fixed.
Shaynmk
Apr 10, 2023
5
Emily Solis was very friendly and helpful. The car was serviced at a reasonable time. She recommended an alignment since with the recent rains there were many potholes in the street. I agreed and was pleasantly surprised that there was a special this month. I thought the price was very fair.
HHS Gal
Apr 10, 2023
5
The sales person Julian, and the rest of the staff were professional and nice to listen to your requests and needs and did the best to have your 100% satisfaction, definitely going back there to get another vehicle. Thank you for the great service.
Edward M
Apr 10, 2023
5
Great customer service every time. Mercedes Benz of South Bay takes care of me every time I get my car serviced. Everyone so far that I?ve encountered with is always great!
Merlina Murillo
Apr 10, 2023
5
Custemer service helps me And delivery ahead of time they are committed to their deadlines
Janette Tawfek
Apr 10, 2023
5
We were taking care of it by Ronelle. They did not have the car we wanted in stock but she managed to find it somewhere in LA and we love it. She and everyone at South Bay Mercedes in Torrance California were extremely helpful and non-pushy.
GordyGordy
Apr 9, 2023
5
Sonia Gonzalez, our service advisor was on top of every problem I was facing. Lots of repairs needed to be done on this vehicle. She?s informed me on all the updates & dealing with insurance company.
Barbara Miloe
Apr 9, 2023
1
Quick and efficient; the only problem was that I was unable to schedule a loaner car
Irving Keschner
Apr 8, 2023
5
I had an emergency the gas tank will not open, so I drove to the dealer. The service dept almost closing but the rep is very kind to assisted me issued the order slip and on to go to the back. In 15-20 minutes came back and gas tank is fixed. Excellent service!!! I'm very happy 😊
VICTORIA ANUNCIACION
Apr 6, 2023
1
Set an appointment for my overdue service on my car. Got to the dealer and waited close to thirty minutes for the service rep to come and look at the car. Car porter saw that I was waiting and said the service agent was busy and to grab some tea or coffee. Grabbed tea came back and my car was still sitting there. It was not busy. My car was the only one sitting in the service bay. I wait another 15 minutes. Agent comes out looks at car then tells me all her guys have gone to lunch so it's going to be a couple hours before i get my car back. She told me it should be done by 3pm. I got my car back about 4:30. Cause they seemed to have lost it while I stood and waited another 20 to 30 minutes wondering where my car is. Meanwhile another customer was pacing cause they lost his car too. Service department needs some training on customer service. Agent didn’t even apologize for having me wait almost an hour after my appointment time. She did apologize at the end for it taking longer to find my car. I try to get Mercedes-Benz service but wound up with something like Pep Boys service. Maybe my expectations are too high. Anyway try a different dealer unless you like waiting for them to find your car which is confusing.
Chris Jordan
Apr 6, 2023
5
Service provided was very good. Car was repaired and serviced in a timely manner. The recommendations for up-dates were of great importance to the maintenance and performance of the vehicle. Service representative was very attentive and pleasant.
Rickey Reed
Apr 5, 2023
5
I needed a tire and called. Talked with Natalie who put me in touch with Parts. They ordered the tire and I was scheduled to come in Saturday, March 25 at 10. Friday morning i got a call the tire was in and did I wish to bring the car in today. which I did. It took about an hour to replace the tire and off I was. Great service.
Lewis Turchi
Apr 4, 2023
5
Reliable and efficient
Vicki Cor
Apr 3, 2023
5
This car dealership is the best one i have visited, Sam helped me out and everything was a quick and easy process. I bought a used car and it feels brand new. Thank you Mercedes!
Caitlyn O'Shaughnessy
Apr 3, 2023
5
My purchase arrangements were handled flawlessly.
Bill Kenedy
Apr 3, 2023
5
My servive advisor Pablo went above and beyond to make sure I was completely satisfied.
Jamie Armstead
Apr 3, 2023
5
This is a great dealership to come and purchase your next Mercedes Benz. The staff was very friendly and knowledgeable. Special thanks Monika .👍
Artur Ayvazyan
Apr 2, 2023
5
My family and I received excellent customer service and we'll return to Mercedes Benz of South Bay for any service needs In future thank you, LK
Loretta Kimble
Apr 1, 2023
5
Friendly courtesy polite knowledgeable and respectful
Charles Fenison
Apr 1, 2023
1
Did not repair any of the (2) $10K+ costs issues that we repeatedly reported to them while under warranty and/or Class Action law suits. Instead, gave us a $32K repair bill for the same issues that while during warranty they could "not find" and we needed serviced. Magically, now they find these critical problems, now that all covered costs are expired. Our car was given a $1,500 retail value per Dealership Service Manager. Our mint car with 51K miles is now WORTHLESS, it cannot accelerate to driving speeds, cannot be registered in CA. This dealership is shameful, dishonest and unlawful. Mercedes USA and this Dealership refuse to cover their negligence and dangerous actions. More details available upon request.
G Mercer
Mar 31, 2023
5
Brad park is the best rep & Amy w midway car rental was a real pro too
Susan Dehen
Mar 31, 2023
5
Brought my van in to check the computer. Juan was courteous and thorough. I greatly appreciated the way he dealt with me. A great experience with the dealership.
Sel Sarkin
Mar 31, 2023
4
I took my car into get serviced here, my advisor Brad Parker was awesome. He took care of me and my car. Will definitely be coming back for service appointments and to purchase my next vehicle.
Robert Maasch
Mar 31, 2023
5
Awesome service. All customer service and sales person support to me.
Kyo Jong Bong
Mar 31, 2023
5
Very nice people
Dilyan Ivanov
Mar 30, 2023
1
TERRIBLE DEALERSHIP. Avoid. Scammers in Service. Took my car in for service and to get a part replaced that I already knew needed replacing. Then of course after the car is already dropped off, all of a sudden they call me and tell me my tailights arent working even though they were fully functioning when i arrived so then they try to charge me over $1600 just to replace the $300 taillights. I declined to get it done and just do what i needed done and then of course when I picked up the car my taillights were still functioning. Scammers at this dealership, the service writers really that hungry for money lying to people to try to oversell them on things they DONT even need at all. And on top of that the service writer never answered my calls or spoke to me one on one, can only type to me through text. Terrible. Saved myself over $1600 spending money on something i knew i didnt need. Will never return to this dealership and you shouldnt either. 0/5 stars.
Andrew silva
Mar 30, 2023
5
They were VERY Patient regarding picking up rhe car after repairs were finished!
Mary Leaveck
Mar 30, 2023
1
The service here has become inefficient and unresponsive. They hide behind a poor automated phone system.
Monty Westmore
Mar 29, 2023
5
James did a fantastic job. I am very happy for his attention and attitude to serve the customer. I am sure he will be a very good sales manager in near future
JIGNESH PATEL
Mar 29, 2023
5
Frank, the service consultant was very friendly and knowledgeable.
John Mai
Mar 28, 2023
5
I do enjoy coming to this location for the most part. When I’ve had mediocre customer service it was removed by someone with excellent customer service.
A Justice
Mar 28, 2023
4
5 stars to my rep Christopher. He worked extra hard trying to make my experience as painless as possible. Did you know they’ll send a Lyft to pick you up if you need a ride to/from the shop? These types of things go a long way.
E M
Mar 27, 2023
5
My ML350 Blutec was brought in for the diesel emissions campaign. I received excellent care by Frank the service advisor. He even checked my front and rear wipers. So, it was very comforting to have new wipers when we got more rain than I have ever seen in SoCal this season. He has also gone out of the way to make sure I have a loaner when I had to bring my car back in for erroneous check engine lights after the emission modifications. Frank is a gentleman and car historian - have enjoyed listening to his ruminations.
Bruce Long
Mar 27, 2023
5
Mr. Julian Luna is amazing!! Definitely over delivers with his product knowledge and his ambition to help get the best deal for his client. It is a pleasure to know him and I would recommend everyone in the South Bay and beyond to reach out to him.
Alan Hernandez
Mar 27, 2023
5
My servive advisor Pablo went above and beyond to make sure I was completely satisfied.
Crybaby68
Mar 27, 2023
5
My experience with Jackie and Emily were great. They helped me purchase a new key for my car at the greatest value. I called at least 4 Mercedes Benz Dealerships and South best in Customer Service, Pricing, and service. I would definitely return and recommend this dealership. Thank you for everything Jackie!
Mykesha Mack
Mar 25, 2023
5
Very good
Eric W
Mar 24, 2023
5
Got a great deal on a great car, and everyone involved in the process (Mina, Mar, & Memo) was a pleasure to work with!
dcoughlan
Mar 24, 2023
5
Chris was superb. The practice however of scheduling a service appt but having no technicians to diagnose for 3 days is at best questionable. Chris however was able to push and have my vehicle looked at the next day.
AndrewG
Mar 24, 2023
5
The service advisor (Juan) was courteous and helpful. The documentation summarizing the work performed was excellent.
Jerome Juine
Mar 24, 2023
5
Very nice
Zac Wu
Mar 23, 2023
1
OVERPRICED! I came here last year for my routine service and they charged me $2,000+ and I went to other dealer they didn't charge me a dime. This year I came here again for my service (just because its so close to my office) they tried to charge me again for over $2,200 saying they have to open my transmission (for only 40K mileage car??) plus oil change?? The service guy doesn't even check my car nor, know what will be included in the service and ask for $2,200 from me which is ridiculous. Save your time go check with other dealer, this place is a BIG TIME SCAM.
Alina Wu
Mar 23, 2023
5
I’m always will taken care by Naomi with kindness. I just drop by without an appointment and she always finds the time to have my car serviced. Highly recommend
Manuel Acuna
Mar 23, 2023
5
Sonia is very attentive to my issues and always goes the extra mile for me.
Ron N
Mar 23, 2023
5
David, Richard Ingrassia and Hasan were extremely nice and helpful. So overall I had a great experience.
Rodrigo Gracie
Mar 23, 2023
5
I've been with Southbay Mercedes-Benz for over 10 years Always treated 1st class!!!!$$$$
Paul Newman
Mar 21, 2023
5
Got my brakes replaced although i did spend a lot ot cash my service came out lovely & im completely satisfied.
Sasha Pineda
Mar 21, 2023
5
Excellent professional, efficient, courteous service provided by Mr. Frank Perry. Mr. Perry is an asset to Southbay MBZ.
Paramjit Walia
Mar 21, 2023
5
Very helpful with inquiries & honest communication I was able to schedule an appointment quickly
Liv Aung
Mar 21, 2023
5
Got me in quickly and found me a loaner vehicle too.
Christensen Hill
Mar 20, 2023
5
Mercedes Benz of South Bay always deliver great service. Everyone is always nice and professional. My service was done in a timely fashion.
Kimberly
Mar 20, 2023
5
Frank is the best Service Advisor at Mercedes Benz of South Bay. He goes above and beyond for his customers.
Elysebelize
Mar 20, 2023
5
Mercedes Benz South bay is a great place to buy your next car. Our experience has turned favorable. Thank you Mercedes Benz of South bay Torrance, Ca.
2015 ML 350
Mar 20, 2023
5
The service was great. Sonia was the one who helped me get my truck checked out from the recall. She was great she made me feel really comfortable there. The only thing is I wish they would have told me about the complimentary car wash I had just detailed my truck it costed me $500 and it wasn?t supposed to be machine washed only hand wash so due to that there is now small scratches on my hood. I appreciate the nice gesture I just wish it would have change been mentioned to me but overall great.
Melissa Cerna
Mar 19, 2023
5
Service advisor was knowledgeable and informative regarding the whole process. The wait took shorter than expected and extremely happy. Love the black golf umbrella that I purchased.
Marie Berkey
Mar 18, 2023
5
Great Customer Sevice, Julian and Memo were on top of any of my concers and questions, helping me to get the right decision in this process. Its a pleasure to make s bussines with your Team.
jose antonio yupanqui perez
Mar 17, 2023
5
Steve Shimkus runs a first class Service department. Sonia Gonzalez is definitely one of his Bright Stars. Her attention to detail and follow up is un matched in Auto Service. Highly recommend both. 2023 service was Exceptional
Jeffrey Thompson
Mar 17, 2023
5
Great service and smooth transection.
제이 Jay Lee
Mar 16, 2023
5
Jacqlyn was very good at communicating with me, and letting me know what the issue was with my vehicle, I greatly appreciate it because it was the first major service my vehicle needed and she made it very easy and accomodated a rental car through midway, whom were also very great! Will continue to return.
Jessica Serrano
Mar 16, 2023
5
I enjoyed the car I was loaned.it wasn't a Mercedes but I enjoyed.
Aljerita Mobley
Mar 16, 2023
5
Great service.
Mike Cassidy
Mar 15, 2023
5
Great service and great technician!! very well recommended made my service experience easy and fast.
Eddie Linares
Mar 14, 2023
5
Great service visit! It’s always a pleasure to visit with Naomi when my car needs service. She does a thorough job and keeps me updated on what’s going on. She contacts me on anything they find beyond what’s scheduled while working on my car and provides options with pricing so I can decide how I would like to proceed. Thanks Naomi and Service Team!
T.Pappas
Mar 14, 2023
2
Honestly I was really interested in getting this car but they wouldn’t let me see it or test drive it until I filled out all the paperwork which made absolutely no sense that should have been my red flag. The car did not come with any mats so fine moving on, drove it home Monday night did not use it until Wednesday and come to find out the horn doesn’t work. Honestly it’s been a nightmare since I live so far from the dealer. The receptionist was very rude and unprofessional hung up a phone call for no reason. The sales reps who initially sold the vehicle kept promising follow ups and I was the one having to call it’s so crazy. I brought it in for service and they could not fix it, they tried to sell me into a more expensive vehicle but honestly I wasn’t even offered any type of discount for my troubles. I was so upset that this was missed since it’s a safety issue. I told them to fix it and the service department technician I was assigned to was upset and said to me that the part and labor was extremely expensive and that the car sale wouldn’t even be worth it. Like man I’m sorry this was missed at inspection but somehow this is my fault? It’s been a nightmare, it’s back at the dealership waiting for it to be fixed, the only reason I give them 2 stars is because they ended up providing me with a rental. Maybe for a new car purchase but used cars I’ll think about it and it sucks because I bought at a dealer just because “they inspect” the cars. So to my luck I guess!
Jannette
Mar 14, 2023
5
Had notification for recall repair and was set up for an appointment. Was dealt with promptly on day of appointment, and the repair was done in the amount of time estimated, including a multi-point inspection and a complimentary car wash! No additional work or service was suggested, which was nice, as I did not think my car was due to have any other work done. Also eceived a brief video by text showing recall repair that was done!
M C
Mar 14, 2023
5
Chris was very professional, seeking solutions and giving an update whenever possible. I?d recommend Chris to anyone requiring assistance from Mercedes, and am very pleased with the personalized approach to customer care, a testament to what Mercedes represents and looks for in customer satisfaction.
James
Mar 14, 2023
5
Emily is the best! Efficient and so fast I love her!
Leslie Gabriela Duarte
Mar 13, 2023
5
Professional advisor giving all things to be done to your car..no complaints at all
Butch Agcaoili
Mar 13, 2023
5
I was looking for a new used car and it was my first time buying one on my own. Michael at Mercedes South Bay made it very easy for me to purchase this car. He was super friendly and easy to work with and very excellent at communicating. I definitely recommend working with him and this dealership!
Jessica
Mar 13, 2023
5
Mr Frank attended to me and he was super in all.customer relations.,Perfect in his job. Very friendly.He makes sure everything is clean and honestly done I was highly impressed.He handled my job faster and with excellency
Celestine Epuna
Mar 11, 2023
5
Thank you to Christopher for the excellent service & communication. Christopher helped me get a rental car when I didn't book it in advance, texted me several times with updates & even got off a stubborn sap spot on my windshield. Christopher was friendly & helpful throughout. He will be my "go-to "guy from now on!
Christine
Mar 10, 2023
5
Juan Raymundo is a good service advisor
NANCY SANCHEZ
Mar 9, 2023
5
My service advisor Amilcar Was totally professional, expeditious and helped me with the purchase of 4 new tires. He was incredibly thorough and made my experience as easy and quick as possible. Truly up to Mercedes Benz high standards
Hal Maltz
Mar 9, 2023
5
Great service. Very professional and helpful.
Cydney1
Mar 9, 2023
5
Greeted respectfully and professionally. Everything ahead was explained clearly and the service was timely
Charles Slay
Mar 9, 2023
5
Excellent service . Very good management. Humble and Compassionate managers. Good customer service experience and great team work. On time finishing ?
Gibson Ojukwu
Mar 9, 2023
5
Leased a GLC 300 through Mercedes Benz of South Bay. Had been speaking with Ronelle, but when I arrived at the dealership, she was not available, so Aly helped me. He got me a great car, at a great price. Very happy with the car. Sandeep
Sandeep Agarwal
Mar 8, 2023
5
I'd like to compliment one of your Service Advisors, Emily Solis, for the excellent service she provided me last week. Emily's professionalism quickly exceeded my expectations. I am higly pleased with the professional manner. You have definitely gained a new customer who will refer all of her friends to Emily and Mercedes-Benz of South Bay. Thank you!
Megumi Ae
Mar 7, 2023
5
Fast and efficient!!
Luc Etienne
Mar 6, 2023
5
Service was outstanding! Chris in service department was awesome! thank you so much!
Jeremae Mendigoria
Mar 6, 2023
5
Frank is great! When I arrived at the service center, he was already waiting to check me in. Very efficient and helpful. Also very knowledgeable. I strongly recommend him as ur service agent.
Ivy Mi
Mar 6, 2023
5
Visited the dealership not expecting too much as I had looked at previous Yelp reviews. Glad that I took a chance and visited the dealership. The receptionist was courteous and warm and luckily Hasan was available to assist me. He was knowledgeable, patient, sincere and not too pushy in his sales approach and I appreciated that! He followed up with me and a week later I was able to secure the car of dreams🤗
KBristow
Mar 6, 2023
5
Great service! They have been taking care of my GLK since 2013 and now my GLE and always do an amazing job.
John Hatzis
Mar 4, 2023
5
Easy peasy experience. Friendly booking staff, flexible service dates, easy check in and quick service.
Danielle lujan
Mar 3, 2023
1
Sonia Gonzalez needs to work on her interpersonal skills with customers. I understand she's busy, but that shouldn't impede her ability to listen and take the time to ensure that my service-related questions are answered. She had a bit of negative attitude and body language, and it was clear that she was done with me and moving on to her next customer. I felt incredibly rushed throughout the beginning and end of my interaction with her. She got up and left while I was still reviewing the service invoice and asking for clarification on certain line items about the multi point inspection results. Is that the kind of behavior Mercedes Benz expects from a service advisor? Being busy is NO excuse. She also told me it would be a 1 hour wait and it ended up being over 2 hours. Setting proper expectation levels is also an important part of dealing with customers.
nothanks
Mar 3, 2023
5
Friendly staff and excellent service. Never disappointed.
Mark Brostoff
Mar 2, 2023
5
The work done to my car was done in an effective and efficient manner.
Marv Brown
Mar 1, 2023
5
Best car buying experience in my 50 years of buying. Salesmen mark and Alex professional knowledgeable and polite. Best part auto nations no hassle pricing.
Joseph Hagan
Mar 1, 2023
5
It was incredible to engage with Service Rep Sonia Gonzales. She was very attentive and understanding of my concerns. It is noteworthy that Sonia intended to educate me while ensuring I understood what was required and what the manufacturer's limitations were. Thank you, Sonia.
Roye
Mar 1, 2023
5
Love service at South Bay. Nice and friendly. Feel my cars ll be good care.
Natalie Lipton
Feb 28, 2023
5
Bought a used car in August and noticed some issues with the suspension and the throttle. Brought it in to be checked, left it there (got a loaner), and picked it up about two weeks later (parts had to be ordered from Germany). Communication was great at all times and the car drives so much better now. Great job all around.
Ingrid Safranek
Feb 27, 2023
5
Bought a used car in August and noticed some issues with the suspension and the throttle. Brought it in to be checked, left it there (got a loaner), and picked it up about two weeks later (parts had to be ordered from Germany). Communication was great at all times and the car drives so much better now. Great job all around. All under warranty.
Ingrid Goldstein Safranek
Feb 27, 2023
5
Outstanding Premium Service all the way. All dealerships should take lessons from Mercedes Benz of South Bay. Go see Monika Travis today you won’t be disappointed.
William Tanner
Feb 26, 2023
1
When I first got my benz I gave them a good review but the following month I discovered that Mercedes Benz of south bay has a fraudulent way of getting there innocent customers pay for what they did not signed for. my case I signed 36months of lease on my negotiation worksheet but on the agreement they change it to 48months. This is fraud! Fraud ! Fraud!
Adedamola
Feb 26, 2023
5
Great service and customer care. Christopher was great in advising
Wasantha Arumapperuma
Feb 24, 2023
1
Be sure to check your car over many times before leaving the service center. Found damage to the car and it was pulling teeth for them to do the right thing. Service director was unapologetic about it and it shouldn't have had to be a haggling process for them to make it right. Found 3 issues before I left with the car. Only acknowledged one. When I got home found another scratch that wasn't there before I dropped the car off. Too frustrating to work with the service advisor. I'm searching for an alternate route to resolve this damage. Edit: Called the number in the reply. It was just the general phone number that took me to the automated operator.
Andrew Ju
Feb 24, 2023
5
Service advisor Brad Parker provided me with excellent service. The dealership is clean and bright, and there are plenty of people around to help you.
Glenn Bailey
Feb 24, 2023
3
Our Salesman Daniel was wonderful and we so appreciated his knowledge of the car as we test drove it. He didn’t make it feel like a shell and he took a great care of us. I would give him five stars. I’m only leaving 3 stars on this review because then when we got to finance it felt like a shell game and we are sales-tricked into $10,000 in warrantees! And we kept saying no to the warrantees but he talked us into them allegedly offering better deals… Be careful to make sure you ask what the final bottom line is of purchase tax title and warranties . This was not shown to us and it was late at night and we had been there for hours and all they kept showing us was the the monthly payment. Apparently a standard trick of the trade. Silly of us but it was smoke and mirrors and we kept saying no to the warrantees and he kept offering us allegedly better deals on the warranties - but really all he did was extend our payments to 72 months which brought down the monthly of course and tricked us into $10,000 in warranties. Again we didn’t notice this until we got home and looked at the paperwork a week later…we now need to get out of. So be careful make sure you ask to see the total breakdown before you sign!… and you look at the total final cost of the car. I still can’t believe that my partner and I did not do this it is not like us but again it felt like a bamboozling shell game late at night. So upsetting on what could’ve been a five-star experience.
Susan Agostinelli
Feb 23, 2023
5
Excellent service!
Mak Mashal
Feb 23, 2023
1
Over the past 3 months I have had the worst experience ever. My car was in an accident and my insurance company covered my financial claim to have repairs fixed at SouthBay Mercedes of Torrance, Ca. During the three months my car was in their possession I experienced the worst communication and attitude ever with their Service Center employee. Mercedes has always provided the highest level of customer service for any auto inquiry in the past.This particular employee would find all the reasons to say NO , before she would consider a yes. The Manager mirrored the same negative attitude, but thankfully the Director stepped in and made the situation right. I’m going to Long Beach next time, although I’m only a few minutes from Torrance.
Mike Whittiker
Feb 23, 2023
5
My service was exceptional.. Mercedes Bens reminded me of my maintenance appointment, and my service agent, Pablo, immediately booked an early morning app within two days and on the day I requested which was very convenient. I was given a Mercedes loaner car and Pablo texted me in the afternoon to go pick it up. Everything was done professionally. Pablo is exceptional. He is the best Mercedes agent in all my years. He is friendly, professional, punctual and doesn’t waist time. Excellent service!
Rihamoa
Feb 23, 2023
5
friendly competent service
Attitude
Feb 23, 2023
5
Chris was really professional, helpful and very nice. It's always great to arrive at the South Bay Mercedes and have a nice welcome also by the people that are working outside ... Great place!
Anne Irvin
Feb 22, 2023
5
Great experience and very smooth process. Shoutout to Keith Cambra!
Ahmed Elshinnawy
Feb 22, 2023
4
The salesman mark‘ Derambakhsh was very helpfull and professional. He took me for a test drive on GLA 250 and explain all the features and how to operate the vehicle. Overall, I was very happy with his service and I will highly recommend him to my friends
Mino falkenborg
Feb 22, 2023
1
Found damage to the car when I picked it up from service center. They only acknowledged that one thing was their fault and they were pretty unapologetic about it. It was a real haggle to get them to make the situation right. I found further damage once I got home, but it's too frustrating to work with service advisor previously as they were unhelpful.
DuoMax
Feb 22, 2023
5
Jaclyn is amazing. She worked with me to get the best deal on my repairs.
Delvin Warren
Feb 21, 2023
1
good salesman,but bad back office work,I asked my sigend documents copy including receipt ,but now respond!you can not image you paid ,and without any receipt and singed documents,purchuse agreement.
patrick you
Feb 20, 2023
1
I have been visiting this dealership for over 20 years for the service on my many MBZs. This I the FIRST time that I was very disappointed with the result of their work. I brought my vehicle in for a problem with an error message on the dashboard. My vehicle is a 2022 E450 with only 2,700 miles on it and 7 months of age. The error message is "TEMPORARILY UNAVAILABLE - CAMERA VIEW RESTRICTED". The car was left for 7+ days and the technicians said we needed a new camera lens in front which was installed. After picking up the vehicle, the same error message occurred within five miles of the dealership. Now I must deal with the same process of giving up my vehicle for another several days. Hopefully, the technicians will get it RIGHT this time.
KJLANIGAN
Feb 20, 2023
5
I just bought a GLC300 at Mercedes Benz South Bay. Ronelle was amazing. Ask for her. She was delightful, helpful and professional. Everyone there was gracious and professional.
Kuuipo Cashman
Feb 18, 2023
5
Aly and everyone else took great care to make our purchase a good experience.
MarkandSuz
Feb 17, 2023
5
The service rep was knowledgeable and his customer service was excellent.
Sonja Hodge
Feb 17, 2023
5
Jay Simmons is the salesman I recommends!!! Him and their Finance manager Jake are incredible and able to assist in helping you get into your new Benz! Great customer service!!
Juan Alvarez
Feb 16, 2023
5
came in for annual maintenance. easy drop off, lyft taken care of to/from home, easy pick up. didn't take that long.
Desiree Alinea
Feb 16, 2023
4
I purchased a used vehicle from Mercedes Benz of South Bay Auto Nation and I could not believe how helpful and friendly they were. Help me throughout the entire process and the contacted me soon after to check if there was any concerns. First that ever happened.
Carlin Stine
Feb 16, 2023
5
Frank is as good as it gets. I’d trust him with my child if I had one. He addresses every issue that I’ve ever had with my car. Makes sure that my pre paid maintenance doesn’t go to waste. He’s reliable, easy to communicate with and sure does know the ins and out of Mercedes Benz cars. If you just bought a Mercedes and need to find a service manager, ask for Frank. You’ll thank me later.
Matthew Willens
Feb 15, 2023
5
My new GLB was experiencing some chirping and we mentioned this when we brought it in for an oil change. Frank P. was our advisor and said the techs didn’t hear it that day, but asked us to please bring it back so we could leave it overnight and they could investigate the issue further. frank was very committed to making us happy and they were able to find & fix the noise! Normally, mechanics just say, “yep, sorry, didn’t hear anything, nothing is wrong” and send you home. MB of SB was very committed to my satisfaction, so 5 stars, Frank!
Kristie S
Feb 15, 2023
5
My go-to for all my MBZ needs and issues. I’m always received by a friendly staff member, whether by appointment or drop-in. I book with my service advisor, Amilcar, who has been excellent every time: friendly, happy, interested in what I need, and works quickly to get me back in my car. I unknowingly left my wallet in my car for the whole day and when I came back to pick up my car, it was on the seat, untouched! Not all dealerships are as friendly or honest! Hope this convinces you why this one is special!!
Irene Walker
Feb 14, 2023
2
Purchased my S550 8 years ago and have only taken my car to this Torrance dealer for all service. (My prior Mercedes was purchase from the same dealer and they did all service on that car also.) This time the car was there for over 48 hours with no communication from my service advisor. I called repeatedly and left messages for him to return my call because I needed my car for Friday night and the weekend. No response. I called and asked to speak with the Service Manager or the head of the dealership because I was unhappy and was told they were both in meetings but one would call me back. That never happened. Finally I was able to get through to my service advisor Brad Parker and he said "diagnostics" was what took so long and that my car was taken out of the queue while wating for the diagnostics to start. What?? I could have brought my car back for a later scheduled time and not waited 48+ hours. Finally $1300 later and at 5:30 p.m. I got my car in time to make my Friday night engagement. Also, I wanted the automatic high beams checked because they do not go off when cars are approaching. Brad said the dial was not turned to "Auto" and that was the easy fix for the problem. BUT now the dial is positioned correctly and the high beams do not go off as they once did when cars approach. Not worth it to me to go back for this problem and have the dealership keep my car again for 48+ hours. My confidence in this dealership's service department has certainly diminished. I guess the bottom line is that when you purchase a Mercedes you are buying a high performance prestige car but you are also expecting a higher level of service and professionalism for all after-purchase encounters. I am not happy with what happened this time.
JoyousLA
Feb 14, 2023
5
Shopped 3 dealers in person. The salesman at South Bay was younger and knew how to operate the technology. Not the case at the other dealers (they needed help) showing the vehicle.
Joel Sandler
Feb 14, 2023
5
Ask for Jaclyn. She's the best!
Delvin Warren
Feb 13, 2023
5
Frank Perri and the South Bay Mercedes crew went above and beyond to take care of us. They suggested a couple extra fixes before my warranty expired which they did not have to do. Thanks Mercedes South Bay Team!!
Brian Ellis
Feb 13, 2023
5
Amicar always help always listen and tells me what’s wrong with the car he’s been my service provider for about 5 years now
Ernest Wayne
Feb 13, 2023
5
Please thank the repair team on yet another world class visit !!!!....My service advisor Natalie is an expert on repairs and costs, with a calming sense that every issue will be taken car off for you. All in a 3 hour visit for all that work, meaning they are Fast too !!.......Thank you.
Dino von Noy
Feb 13, 2023
5
Jackie went beyond helping to solve a problem that Mercedes me was less than helpful.
DR JEFF
Feb 12, 2023
5
Friendly, courtesy, and respectful
Veronica
Feb 11, 2023
5
Amilcar was great , friendly , and made sure I had a great experience! Thank you !!
Arlene Salvador
Feb 10, 2023
5
Excellent service, done on time from the first visit, thank you, Pablo for your excellent advice as usual
Bassam Zahlan
Feb 10, 2023
5
I didn?t feel very comfortable with my deal. Usually I have a satisfying feeling about the purchase this time I didn?t have that feeling?.
Anthony Baerga
Feb 10, 2023
5
Absolutely perfect. My scheduled appointment was right on time. The loaner vehicle was waiting for me. My car was repaired the same day and returned clean looking like a new car. This is a fantastic dealership.
Jeff Robbins
Feb 9, 2023
5
Our Sprinter service adviser Juan was excellent to work with.
Darren Ota
Feb 9, 2023
5
Christopher met me in the service line at my scheduled time. He was kind and courteous and explained the service to be performed and the time needed for the service. I waited in the lounge and let me know when the car was almost ready. My car was ready and washed in the time he quoted. I will keep returning to Mercedes South Bay for service and I appreciate this advisor's amazing service. I should also mention a follow up text was sent with a video of my vehicle being serviced with narration by the mechanic servicing the vehicle. This was also amazing and appreciated.
mrs russo
Feb 9, 2023
5
Our service advisor, Sonia, is among the best. Super knowledgeable, professional and customer friendly.
Drtoy999
Feb 9, 2023
2
DO NOT GO THERE! Service dept. is a total mess. CS is a nightmare. Regretting getting my car from there.
Elena Guentcheva
Feb 8, 2023
5
Very easy to work with and want to earn your business
Nikmat B
Feb 7, 2023
5
Excellent
Cindy Huang
Feb 7, 2023
5
I had a great experience at MB of South Bay. My sale’s rep Hasan was a pleasure to work with, highly recommend.
Brian Lee
Feb 7, 2023
5
Had to get the side small window replaced and they did it the same day. My service advisor for this was Pablo. He did great and kept me updated on the car status.
daniel lopez
Feb 6, 2023
5
Clean, professional staff. Felt comfortable & safe. My agent was very professional & pleasant well dressed & friendly. GLC was serviced in a appropriate time frame and courtesy vehicle offered & satisfied with exvhange.
Tiffy M
Feb 6, 2023
5
Great staff and awesome service!
Myesha Boozer
Feb 6, 2023
5
Great customer service. Easy to make appointment online. Jacqlyn was my service advisor. She took the time to listen to all on my concerns and quickly got them all resolved. A plus!
Melinda Bauman
Feb 6, 2023
5
Frank Perry is outstanding
Linda Frank
Feb 6, 2023
5
Mercedes South Bay was super helpful and solved my car problems really fast.
eulahwu
Feb 5, 2023
5
The full experience from beginning to end was great. Aly was very professional, informative and lost especially very patient.
Evelyn Delos Santos
Feb 5, 2023
1
Used car department play games and their finance department is worse!!! A gang of sharks looking for pray. I bought a pre-owned vehicle just recently and when the first monthly payment slip came in, it was almost $50 more monthly, than agreed on. I called the dealer for a week about the matter and finally 2 weeks later the finance director Guillermo contact me saying that what I signed is exactly that amount. I explained to him that I have signed papers showing a different amount in front of me. He said he would contact me back, but then Jeromy Leon contacts me, which is the scum finance person I sat with to sign the finance papers, saying he didn’t understand what happen. He also said that the difference was because of the overall length/term of the loan, that it was only about $30 bucks off, and that I would pay the car off quicker on these terms. I responded, this loan is not what I agreed too, the dollar amount difference was never agreed or accepted by me and that I wasn’t looking for financial advice. Their solution to resolve this, was running my credit again. I assume a refinance, which first off I don’t trust you with my credit anymore, I can always do this on my own, but more importantly it will affect my credit. What scam are you trying to run here? I have signed paper work saying one thing but your system says another?? Since they haven’t offered a real solution and I’ve waited weeks, I had to hire an attorney to represent me. We’ll see what a judge has to say about it all and go after their licenses for defrauding customers! Oh and please don’t respond with your false “Please call our General Manager at (310) 513-5300 for ways we can work towards resolving these issues” you guys don’t care to resolve anything.
Javier Oseguera
Feb 4, 2023
1
Nasty service!
Raul Reyes
Feb 3, 2023
5
I love Mercedes-Benz of South Bay, they take care of you & treat you like family. I’m always satisfied by them. My service advisor Emily is always a pleasure she takes care of any issues or concerns I may have.
Mina M
Feb 2, 2023
5
Customer loyalty is huge here. I was told that during my first purchase. Mina, Mar, and Memo worked very hard together to help make a deal tailored to my needs. Worked above and beyond to make everyone happy.
B C
Feb 2, 2023
5
Everyone at this location is great! This is my second Mercedes from this dealer. Sonia in service was awesome! She helped me get my recalls done in a timely manner, communicated with me on text and got me a loaner so I could get to/from work! Also, I really like the video they text from the mechanic of my car showing me everything and recommendations. Classy touch Mercedes! Cheers
Trudy Linke
Feb 1, 2023
5
Excellent service.
Jonathan Maldonado
Feb 1, 2023
3
Service advisor was fantastic once I was connected with her. Unfortunately it took many emails, text messages and phone calls to get in touch with anyone who could give me an estimate before I brought my car in. Once it was ready, the checkout process with the service advisor was very smooth, then they made me wait over half an hour while they "washed and dried" my car, knowing I was in a hurry, and it was RAINING (so drying it made no sense). They tried, but missed the mark completely.
Nona Janssen Walls
Jan 31, 2023
1
Took my w204 in for an airbag recall and came back to my car not starting. Natalie said they would charge me $300 just to diagnose the issue. Just poor professionalism, it was my first time at this dealership so it did not leave a great impression.
Lance Angeles
Jan 31, 2023
5
Mina found the car I wanted and got me a great deal! What I thought was impossible Mina made it possible and exceeded my expectations. He was attentive, organized, and transparent. The dealership atmosphere makes you feel right at home. I met other MBZ owners who are repeat customers I can see why. I highly recommend MBZ of South Bay
Jeanne Duplantier
Jan 31, 2023
1
I came in for an airbag recall on my w204 and came back to my car not working. Natalie did not help me out at all and was just blaming the issue on me. They were charging a $300 diagnostic fee so instead I got my car towed to my mechanic where we found an ignition issue. How do you replace an airbag and then cause an ignition issue to the car when it was working perfectly fine when I brought it in? Just low class professionalism displayed by natalie, I was not offered anything in compensation but instead was blamed for the issue on my car.
Raphael
Jan 31, 2023
5
I appreciate the thoroughness of Mercedes SouthBay. When bringing my car in for regular maintenance, they found there were two recalls that also needed to be dealt with. One needed the parts to be ordered so they had my car a couple days extra but it was not a problem as they provided a loaner car. I've been taking my cars to this dealership for many years and have always had a good experience.
Daniel S.
Jan 31, 2023
5
Jacqlyn Mohl -service advisor was very helpful, professional and kind . I would recommend my friend now go to the Torrance for services their Mercedeses .
Tatiana Atwill
Jan 31, 2023
5
I always leave South Bay Mercedes-Benz feeling like a VIP! The service is extraordinary, and they have found a loyal customer in me because they always go over and above my expectations. Nothing can stop me from returning whenever I need repairs or service. I look forward to seeing my service manager and the rest of the staff. So helpful with answering questions and concerns I may have. I appreciate them so much!
Jeanie Buss
Jan 31, 2023
5
When going on road trip it's nice to know your car has been given some kind of inspection, tires, brakes etc.
Gloria Salas
Jan 31, 2023
3
Had to reschedule my service appointment from 1/27/23 to 1/28/23. Due to my wife needed a loaner car. They asked my wife if she wanted to wait?! It would be at least or around “3” hours for a Oil & point inspection. By doing so the lady told me that next appointment date was not until mid April?! I then had her transfer me to a service manager April (very kind) in which there was no problem whatsoever on rescheduling!! “3” month wait for a B1 Oil service & inspection?? Really “NOT ACCEPTABLE”!!
Edward Palos
Jan 30, 2023
5
The service advisor was very helpful in resolving the problem of my vehicle . It was a pleasure working with someone who is knowledgeable.
filjamlil
Jan 29, 2023
4
Very good experience, except I had to go back the next day for a reset of the service repair reminder
Stuart Glassman
Jan 29, 2023
5
Great job. Fast service. And the staff are helpful
Wagd Alrabadi
Jan 28, 2023
1
April Stewart-Cortez is the rudest manager at this establishment. Very disappointed because the sales staff is excellent. True when people say bad apple spoils the bunch.
Stat Griffin
Jan 28, 2023
5
Staff was very attentive, respectful and patient.
Trina White
Jan 27, 2023
5
I just had a service and a couple of minor repairs done and the results and service are great.
John Chen
Jan 27, 2023
5
Excellent job keep up the great work
Yolanda Simmons
Jan 26, 2023
5
Had received a notification from my service advisor regarding a recall from the factory. Went and spoke with her and she inspected the vehicle for the recall. Quickly determined the issue and advised me of next steps all in under 15 minutes. As always dealership took excellent care of my needs.
W A
Jan 25, 2023
5
I went in to the dealership to replace an expiring lease to a new car with a new lease. As soon as I arrived, Michael Amos was extremely friendly and helpful. He went above and beyond to make sure that I leave the night with my selected car! Also, Mar Castro was incredibly friendly as my finance advisor. I had a great experience at the dealership and will be returning there for another brand new car when my lease is up.
Rosita Szatkowska
Jan 25, 2023
5
My advisor Natalie was great! She kept me updated with everything my car needed. Made sure I had a loaner car to get me around meanwhile. I will definitely request her for next time I take my car to get serviced.
Karina Jaimes
Jan 25, 2023
1
ml350 purchased in march 2022, 10 months later diagnosis, internal oil leakage. they won't cover repair. only driven less than 2400 miles. beware buying a vehicle from SBM on pacific coast hwy, torrance. january 2023.
ronald s
Jan 25, 2023
5
Easy to book a service appointment. The service manager was there to greet me. The nature of the service was well explained. The car was ready on time and washed before I picked it up. Great service as usual.
Jean-Michel Maarek
Jan 25, 2023
4
Good Job. Adviser explained repairs required well. Quotes for repairs were high.
Anthony Greger
Jan 25, 2023
5
Got great customer service from Emily. Thanks Emily!
Mark Sabol
Jan 24, 2023
5
Soon as I walked in the building I was greeted by a young man and he asked have you been helped and I said no he said let me help you whatever it takes I will take care of it for you I said Ok I know every time I come here they are so friendly and nice and always offer me coffee and snacks I love owning a Mercedes Benz
Curonda Brown
Jan 24, 2023
5
Service advisor Sonia was kind and professional!!
Elena Garcia
Jan 23, 2023
5
Fast, they pay attention to all my complaints. All service people are awesome.
Fakolejo Solanke
Jan 23, 2023
5
David, Ray and Alfred all have been great in finding the car I need and answering any questions.
Michael Kang
Jan 22, 2023
1
We had a terrible experience here. The salesman was unfriendly and seemed put out to show us cars. When we found one we wanted to see he left to get the keys and never returned. We won't be back.
Mark Botta
Jan 22, 2023
5
Attended to quickly even though I was there before my appointment time. Nice attendants and service representatives.
Fakolejo Solanke
Jan 22, 2023
2
Scheduled a service for my fiancé’s vehicle and was asked if we would wait at the dealership for the vehicle. We decided we would. When we arrived there, our service advisor was not there and then we were told the vehicle wouldn’t be ready until the following day due to the time of the appointment and many vehicles. If the late appointment was not going to have the vehicle ready the same day, the advisor should have communicated this prior to the date. Luckily, Cliff helped us and got us an Uber back home.
Gabegabe
Jan 21, 2023
4
This was a great experience and Jacqlyn Mohl was amazing. She was very attentive and helpful.
Tascila Oaks
Jan 19, 2023
5
I arrived in time for my appointment. MBSB was ready to accept my vehicle as scheduled.
Diane Doty
Jan 19, 2023
3
When I arrived I was waiting the rep. in the car 10min. Finally, she showed up and didn't say anything about my waiting. Whenever I visited the Southbay svc center, no one takes care of customer. They're all in the building and I have to figure it out. The other svc center I visited in LA, the cars come in svc center, the reps. approached ask why I come. They take care of customer.
Hyejin Cho
Jan 18, 2023
5
I love Mercedes-Benz of South Bay. I have purchased several Mercedes from them. This is the only place that I shop for my Mercedes. I love the customer service that they provide and the warm and welcoming feel that you receive.
Harriett Russ
Jan 18, 2023
5
Easy to get into the store and the people work are very kind to get approach of any question
Pepe Rein
Jan 18, 2023
5
My husband recently purchase an EQS and worked closely with Monika Travis. She was excellent at pursuing the right car to meet his requirements. She was very diligent throughout the process and it was a very professional and smooth transaction. Loving the car.
Dalia Viera
Jan 17, 2023
5
Rick from Sales was very helpful and knowledgeable. Even though I bought a used BMW and not a Mercedes, they treated me just the same as if I was buying a Mercedes. They made sure the car was ready (maintenance and detailed) before I could purchase it. Rick kept me in the loop every step of the way. Thank you for your help.
Yvette H.
Jan 17, 2023
5
Jacqlyn is a great service associate!
Salahuddin Ahmad
Jan 16, 2023
1
I do not normally leave reviews especially when it is not good, but I had a really bad experience when I bought a car at this dealership. They have the WORST customer service and staffs are NOT friendly! I want to warn other people. 1. They tried to screw me over with the higher rate (6.59%- dealer rate) when I had over 780 credit score saying it was the best rate they could offer and that I would need to get a refinance on my car after the first payment to get a lower rate. (I went to BofA directly and got 4.69%- when I told them I would get the loan directly from them, they then offered me 4.59%) Not only that, They lied about sending a rate quote to 3 major banks to get me the best rate. But my credit report only showed 1 credit inquiry from Wells fargo which meant they only sent it to one major bank. 2. They tried to rip me off with an additional financing charges. ** You need to look at the contract very carefully. Ask them to print out the documents and go over every items. They will put wrong numbers and misc. charges that you can simply miss if you don’t look carefully. And this is review re: SERVICE DEPT My car was having some issues 2 months after I bought the car. so I took it to the service dept and was scheduled to pick it up a week after. I was supposed to pick up my car at 8:40 in the morning. Got there 10mins early and by the time I picked up my car and left the dealer was 12:30pm. I got no sincere apology from anyone when I complained about the waiting time. No one explained to me what was done, my car was just left outside on the parking area. My whole experience with this dealer has been so TERRIBLE AND AWFUL. I DO NOT RECOMMEND THIS DEALER TO ANYONE!
CeeCee J
Jan 16, 2023
5
Great services. Natalie was very professional and helpful. Thank you
شادي غالي
Jan 16, 2023
3
My service advisor Emily Solis made my experience palatable. She always gave me updates on my vehicle. Emily is the only person that makes me want to return.
Lionelram1
Jan 16, 2023
1
I do not normally leave reviews especially when it is not good, but I had a really bad experience when I bought a car at this dealership. They have the WORST customer service and staffs are NOT friendly! I want to warn other people. 1. They tried to screw me over with the higher rate (6.59%- dealer rate) when I had over 780 credit score saying it was the best rate they could offer and that I would need to get a refinance on my car after the first payment to get a lower rate. (I went to BofA directly and got 4.69%- when I told them I would get the loan directly from them, they then offered me 4.59%) Not only that, They lied about sending a rate quote to 3 major banks to get me the best rate. But my credit report only showed 1 credit inquiry from Wells fargo which meant they only sent it to one major bank. 2. They tried to rip me off with an additional financing charges. ** You need to look at the contract very carefully. Ask them to print out the documents and go over every items. They will put wrong numbers and misc. charges that you can simply miss if you don’t look carefully. And this is review re: SERVICE DEPT My car was having some issues 2 months after I bought the car. so I took it to the service dept and was scheduled to pick it up a week after. I was supposed to pick up my car at 8:40 in the morning. Got there 10mins early and by the time I picked up my car and left the dealer was 12:30pm. I got no sincere apology from anyone when I complained about the waiting time. No one explained to me what was done, my car was just left outside on the parking area. My whole experience with this dealer has been so TERRIBLE AND AWFUL. I DO NOT RECOMMEND THIS DEALER TO ANYONE!
Ceecee012
Jan 16, 2023
1
I was told the process would take 2 hours...it took 4 1/2 they wanted to certify my car but it took 3 hours and I never received an offer....a ballpark that it was going to be $5k and I certainly wasn't going to accept that
Paul Kinkelaar
Jan 16, 2023
1
I do not normally leave reviews especially when it is not good, but I had a really bad experience when I bought a car at this dealership. They have the WORST customer service and staffs are NOT friendly! I want to warn other people. 1. They tried to screw me over with the higher rate (6.59%- dealer rate) when I had over 780 credit score saying it was the best rate they could offer and that I would need to get a refinance on my car after the first payment to get a lower rate. (I went to BofA directly and got 4.69%- when I told them I would get the loan directly from them, they then offered me 4.59%) Not only that, They lied about sending a rate quote to 3 major banks to get me the best rate. But my credit report only showed 1 credit inquiry from Wells fargo which meant they only sent it to one major bank. 2. They tried to rip me off with an additional financing charges. ** You need to look at the contract very carefully. Ask them to print out the documents and go over every items. They will put wrong numbers and misc. charges that you can simply miss if you don?t look carefully. And this is review re: SERVICE DEPT My car was having some issues 2 months after I bought the car. so I took it to the service dept and was scheduled to pick it up a week after. I was supposed to pick up my car at 8:40 in the morning. Got there 10mins early and by the time I picked up my car and left the dealer was 12:30pm. I got no sincere apology from anyone when I complained about the waiting time. No one explained to me what was done, my car was just left outside on the parking area. My whole experience with this dealer has been so TERRIBLE AND AWFUL. I DO NOT RECOMMEND THIS DEALER TO ANYONE!
Myung Choi
Jan 16, 2023
3
My appointment was apparently not in the system . I had to show my email confirmation. I was asked to come back at 2 when my appointment was at 12:40 Thanks to Emily my service advisor for doing a goid job always otherwise, I would have not returned to this dealer .
Elsie Ben
Jan 16, 2023
5
Wife car getting service
mcclinton hamilton
Jan 15, 2023
4
Service tech was very professional and friendly and helpful.
Tyrone Haynes
Jan 14, 2023
5
April was very diligent, patient and professional in addressing the repair needs for my vehicle. Also, the person that schedule the appointment over the telephone was professional and provide excellent service. Excellent customer service by both staff members from beginning to end.
Zulema Behm
Jan 13, 2023
5
Customer Service great from start to finish. My service tech is very knowledgeable and knows what I expect when I come in for service on mycars
Theodore R Farnham III
Jan 13, 2023
5
Needed immediate service. Juan took care of my car and sent me home via Lyft. My car was ready for pickup before closing!
Morris Jones
Jan 13, 2023
5
Great service
aurcloud
Jan 12, 2023
5
Ashley was excellent when it came to explaining everything & ensuring we were comfortable with our purchase. Thank you Ashley!
Nicole Rival
Jan 11, 2023
5
Excelente service and a excellent and professional courteous agent, yes I recommend Mercedes Benz automobiles.
Martha Arzaga
Jan 11, 2023
5
The best service i have ever received at any dealership. Everyone was transparent and very helpful. Even though they were busy, I didn’t have to wait long either. Im a Mercedes Benz of South Bay customer for life!
Fazal Shah
Jan 11, 2023
5
Extremely friendly and professional staff
Bahram Mirzaie
Jan 11, 2023
5
My car was due for scheduled maintenance. Service was easy and hassle free - I was able to get a loaner car for the two days they kept my car. Communication was good. They even vacuumed my car before returning to me - and my car was full of sand and dog hair so that was really appreciated
Mercedes
Jan 11, 2023
1
To begin, my car has been in at this dealer for a sunroof/sunscreen repair a total of 4 different times within 6 months. Each time I have gotten the car back, I was assured that the issue had been resolved, but in each instance, I found myself back at the dealership because the “repair” had failed. Every time I have gone to the dealership to either drop off or pick up the car, it has taken a minimum of 2 hours of my day. If my issue had been properly resolved on the first visit, this time would have been nothing in the grand scheme of things. However, the lack of a successful resolution of my issue has resulted in a significant amount of inconvenience to my personal time (currently up to 8 hours and counting). Beyond that, each time my car was returned to me there was debris from the repair all over my interior, tools left on the front seats, and filthy smudges on multiple interior windows. On the final return, I even found a cigarette lighter on my passenger seat. To add insult to injury, when I came to pick up the car after the FOURTH sunroof repair, I (not the dealer rep) found a deep scratch on the driver’s side door that had to be fixed before I could take the car home. At this point, my car has been torn apart so many times that I am extremely worried about excessive wear on the components that needed to be gone through in order to fix my roof. And even more so, I am scared to use my sunroof for fear that it will fail again. After how many times “repairs” have been performed, I really shouldn't have to feel that way, but I do. My service writer was always very helpful and apologetic and did her best to keep me updated on the progress or lack thereof, but that good customer service does not make up for the overall bad experience I have had each time I have visited this dealer.
DMiranda
Jan 11, 2023
5
Extremely friendly and professional staff
BmgMars
Jan 11, 2023
4
service is okay and wait time is within what was promised
Wenceslao Soriano
Jan 11, 2023
5
It was the most smooth car buying experience. Mercedes was a great salesperson who took care of us.
Syed Shah
Jan 11, 2023
5
Took me vehicle in for its scheduled service and the service was excellent. I also asked for some additional items to checkout which were performed per my request. Couldn't be happier!
Gerald Boden
Jan 11, 2023
5
It was the most smooth car buying experience. Mercedes was a great salesperson who took care of us.
Imran Shah
Jan 10, 2023
5
I have impossible expectations for dealers to meet when buying a car, because, unfortunately, I worked in this business. After selling only a couple hundred cars, I got out of the car sales gig, but the stench was hard to wash off. Now I'm very sensitive to even the slightest whiff of shady business practices, and I find any interaction that's less than transparent, honest, and straightforward to be so aversive, I have a really hard time finding someone I will work with. That is until I ran into Hasan at South Bay Benz. Hasan was accommodating, easy to work with, up front, and transparent throughout the entire process. He anticipated my concerns, offered creative solutions, and never once set off my shady sales radar. He made the deal happen and facilitated the entire transaction from my internet inquiry to delivery. In finance, Mar was just as delightful to work with. Again, she also offered only options and products that might confer some benefit to me, and her suggestions were tailored to my unique situation and the type of car I was buying. She also suggested creative solutions to my concerns and earned my trust quickly (this is not easy). Jason (sales manager) was also nothing short of professional and easy to communicate with, and Mike was kind enough to help with delivery the next day. Both are assets to the business. In the end, I drove a total of 11 hours over 2 days get the car my wife wanted. I'm delighted that Hasan, Mar, Jason, and Mike made the transaction pleasurable and worth the drive. (l can't believe I would call any car deal "pleasurable," but good people are good people, even if you find them in car dealership).
David
Jan 6, 2023
5
Pablo was great inorder to take care of my car for first service. But I feel costing is too high being it is MB. If you can work on pricing part that would be great.
Anuj Tripathi
Jan 6, 2023
3
Dealer told me I could transfer financing to another bank within 7 days to get better rate. After buying car, dealer finance mgr won’t allow the transfer. Mgr says she was never told there would be transfer.
Chrispark
Jan 6, 2023
5
Jaqlyn the service advisor is top notch and friendly and very helpful for all our Mercedes Benz needs for our 2 Mercedes vehicles!!!! I will not go anywhere else! Very satisfying to deal with her, Jaqlyn mohl is the BEST!!!!!
Tom Buddhasiri
Jan 6, 2023
1
I had an appointment for an oil change and was told it could take more than a day as the parts were not there even though I had the appointment which they had time to get parts, the service advisor said they don't get parts until the vehicle is there. I was told I would receive a call once the parts arrived so I could take my vehicle back and I never received a phone call. I had to pay for another place to do it even though I have prepaid oil changes with AutoNation. I informed a service manager a couple weeks later as I still hadn't received a call and was told to make future appointments with her which I did for the next oil change. I went in on my appointment day and was told it would be a few hours even though I had an appointment. I was told an appointment was just to drop the vehicle off not for the service. I received a call 6 hours later to pick up my vehicle. 6 hours for an oil change is unacceptable even if there are 6 vehicles ahead of me (which is what I was told). Once I received my vehicle, the paperwork said that oil maintenance light was reset but it wasn't as I had to reset it myself.
Julian Morales
Jan 6, 2023
5
Being my first experience purchasing a vehicle through a larger dealership, I can confirm that the experience was better than I could have imagined. The staff were kind and helpful. I am very happy with my new car. Emily and Mar were attentive and walked me through everything carefully and went above and beyond to make the experience easy and relaxing. 10/10 would recommend.
colin murray
Jan 5, 2023
5
Best Mercedes ever! Julian was great he was very genuine and took the time to learn what I really wanted. Very satisfied with the service I highly recommend him!!
irene Gutierrez
Jan 4, 2023
5
Great service with Juan. Ill definitely be coming back here in the future for my sprinter vans. Thank you, Juan!
Samantha Masover
Jan 4, 2023
2
Bad, unprofessional experience. Many issues with our purchase. Good car but had an issue that said there was no problems. Moreover, purchased the cat on 12-9 and as of today 1-4-23 the dmv paperwork has not been submitted and we are driving with an expired registration because of this. Having difficulty getting a call back. Appears to be one of those…got your money…good luck. Not professional— Mike and Jeannette.
Michael Sweeny
Jan 4, 2023
5
Every time we come in with a problem or when service is needed on our car, Amilcar is so kind and attentive to us. He is always so welcoming to all of our questions and patient when I need to translate in korean to my family which I am beyond thankful for. We only have one car so its a must we are given a loaner car and Amilcar goes above and beyond to make sure we are taken care of. Thank you so much for always being so helpful and kind every single visit!
Angie E Kim
Jan 4, 2023
5
Every time we come in with a problem or when service is needed on our car, Amilcar is so kind and attentive to us. He is always so welcoming to all of our questions and patient when I need to translate in korean to my family which I am beyond thankful for. We only have one car so its a must we are given a loaner car and Amilcar goes above and beyond to make sure we are taken care of. Thank you so much for always being so helpful and kind every single visit!
Jung Kim
Jan 4, 2023
5
I describe my experience with Southbay, Mercedes Benz, exceptional, great customer service all the way from management, sales staff .
Georges Mikhael
Jan 4, 2023
4
The whole process took almost 4 hours. A little long would you not say also. However, everybody was extremely pleasant and polite and courteous and professional, but 4 hours is still too long………. Update………………Since the GM reached out to my post and left a phone number to call, I tried to contact him 2 days in a row and left messages and was told he would call me back within a few hours but unfortunately he never did.
Robert Munjko
Jan 3, 2023
5
My sales man James was awesome, straight forward and great to work with as well as Allam in the finance department, I will being going back to purchase another vehicle with them in the future. Highly recommended!
John Senesac
Jan 3, 2023
1
I had an appointment for an oil change and was told it could take more than a day as the parts were not there even though I had the appointment which they had time to get parts, the service advisor said they don't get parts until the vehicle is there. I was told I would receive a call once the parts arrived so I could take my vehicle back and I never received a phone call. I had to pay for another place to do it even though I have prepaid oil changes with AutoNation. I informed a service manager a couple weeks later as I still hadn't received a call and was told to make future appointments with her which I did for the next oil change. I went in on my appointment day and was told it would be a few hours even though I had an appointment. I was told an appointment was just to drop the vehicle off not for the service. I received a call 6 hours later to pick up my vehicle. 6 hours for an oil change is unacceptable even if there are 6 vehicles ahead of me (which is what I was told). Once I received my vehicle, the paperwork said that oil maintenance light was reset but it wasn't as I had to reset it myself.
Jewels19
Jan 3, 2023
5
The service experience was easy and I was able to schedule a flexible pickup time as my car was being serviced while on vacation. Great experience!
Sean Meier
Jan 2, 2023
5
Excellent
Camelia Elcott
Jan 2, 2023
5
Excellent, Frank Perry was on top of my problem. He acted quickly and even replied - at length - to my text inquiry.
Bill Paul
Jan 2, 2023
1
Tires cam back deflated when it was supposedly checked. The car was dirty inside and out. I hope they did do all the service. I’m going to check at a local garage and see if they did do it. For $1000, these guys are not the ones to go to.
SouthbayDT
Jan 2, 2023
3
My service advisor was great, but did not get great feedback on when vehicle would be ready. I can appreciate it was New Year’s Eve, but her team all left at closing time and there was an over 2 hour delay to quoted pick up time.
Mbenzgle
Jan 2, 2023
5
Monica made the transaction very easy as well as the finance department. We are extremely pleased with our new GLB250. Would come back to Thai dealer in the future. Thank you for making this purchase so easy for my wife and I.
Brandon Ojeda
Jan 1, 2023
5
Thanks for the fantastic service! Aly and the team are very professional and made it happen! Excellent place I recommend with 5 stars🥂
jack abramov
Dec 31, 2022
2
As a first time owner of a certified perpendicular 300 GLC, I did feel as if my questions regarding a B1 service after fewer than 6,000 miles were driven on a newly certified MB. I received a phone call from from MB to inquire about my level of satisfaction with the service appointment. When I voiced concern about the experience, I was told I would receive a follow up call from a service manager. It?s now been 72 hours since that call, and no one has contacted me.
Gennaro Dimassa
Dec 31, 2022
5
Amilcar did an awesome job and everyone I encountered was very friendly. Will definitely comeback for anything my car needs.
Claudia
Dec 31, 2022
5
I was amazed by how polite and nice everyone was. Definitely went the extra mile to make sure we were treated right.
Armando Marquez
Dec 31, 2022
5
Jacqlyn Mohl is a pleasure to work with and my go to service advisor. Knowledgeable, professional, and top notch communication.
Darren Mack
Dec 30, 2022
5
My experience was nothing short of fantastic! Everyone was very professional, timely and made the car buying experience painless! I will definitely look to Southbay for my next vehicle purchase!!!!
Anthony Watley
Dec 30, 2022
5
Went in Mercedes of South Bay to have my service done. Check-in and drop off was quick and easy. Amilcar was very helpful and informative. They even sent me a video showing my car up on the rack being worked on… loved this special touch. Car was ready earlier than expected and I was promptly notified. Overall Wonderful experience.
Tara Torres
Dec 30, 2022
5
Natalie Duncan did a professional job, was friendly and kept me up to date on the progress of my car.
lanmorris
Dec 30, 2022
5
Emily was great and communications were prompt as was the service
Ron Anfuso
Dec 30, 2022
5
I was amazed by how polite and nice everyone was. Definitely went the extra mile to make sure we were treated right.
Armando21
Dec 30, 2022
5
I love doing business with Mercedes Benz of South Bay! Especially David Guerra, he?s been great at helping me lease cars , and he just helped me with the buyout of my lease!
Judith Billings
Dec 30, 2022
5
Mercedes Benz of South-bay is my favorite and most trusted place to take my car for maintenance/service. I don’t trust my car with anyone but them! I just recently had my vehicle serviced here and their service department is amazing! Emily was my service advisor and she is one of the best you can have to help you with whatever needs your cars has. Emily is beyond terrific she is very pleasant to deal with and makes the process of booking seamless. She is very knowledgeable about the timing and service your car needs and she is was very helpful and will answer all concerns you may have,she was also very thorough with keeping me updated on the status of my car throughout the duration of the time it was there! She made me feel my car was in good care and took the time to follow up with me. I must say Mercedes Benz of South-bay is one of the best service departments in Southern California and I will always be committed to them because of their customer service and convenience. They manage to make me very happy to take good care of my car. I love Southbay Mercedes Benz, thanks again so much!
Nique T
Dec 29, 2022
5
Frank Perry always provides the best service!
Beverly CHEN-DUNN
Dec 29, 2022
5
i had an service appointment scheduled at south bay location for first time. Amilcar Mejia helped me with this and got my car ready in very timely manner, and he was helpful with explaining thoroughly that needs to done. will definitely come back for next appointment.
simranjit
Dec 29, 2022
5
Southbay Mercedes should be the only store you buy your next car from. Jake and Ryad are both great guys, very professional and easy to deal with.
josh scott
Dec 28, 2022
1
My Mercedes was towed in for a failed ignition switch, ABS and tire pressure sensor. The car sat for a week and they didn't offer a loaner. They determined the problem was the ignition switch and it took a week to get the part. They tested the car and determined another part was needed to resolve the problem. Their method to is keep changing parts until the car function and are NOT ABLE TO DIAGNOSE the problem. The access panels were not replaced along with other parts not reattached. The Tire Pressure is not working and now sunroof is not working properly.
Rayj310
Dec 28, 2022
5
Work done in time
Deepali
Dec 28, 2022
5
I needed to have some work done on my car and I was so grateful that was brought to my attention that one of the items was on my warranty, and I really appreciate my service advisor, Frank Perry for bringing that to my attention and also appreciate the courteous service.
Alicia H
Dec 28, 2022
5
Chris Zielyk was extremely helpful; I took my car for loosing air from rear tire. Within 1.5 hours I had my car back with changed tire and ready to go. I appreciate the effort and supervision of Chris in getting the job done so fast on a Saturday and I was able to get to my appointment.
Ross
Dec 28, 2022
5
Cliff is the best advisor. He is cool
Jordan Sunarjo
Dec 27, 2022
1
They are not professionals, sellers are very dumb to speak and serve the client
jose luis Castaneda
Dec 26, 2022
1
Updated 12/26 Went in today after April the service manager told me they wanted to fix the issue, she told me I wouldn’t have to wait long and it’d be done by the end of the day. Came in and was told they “don’t know when it’ll be ready” Brad helped and tried to get April to meet with me in person but she was unresponsive. This branch is full of irresponsible adults who don’t know how to have integrity and don’t keep their words on situations that need servicing. Not wasting my time here anymore. I had an appointment with Sonia 12/8 to get my car serviced, had no issue getting in as it was at 7am. The same day I was told that it would need a few more things but would be ready by 12/9. 12/9 comes and I go to return the rental (from Midway)that I had to request (they didn’t offer it at all). They tell me it will be ready Monday afternoon 12/12. Monday turns into Tuesday which turns into Thursday. I got another rental from the dealership themselves for this time, the car was extremely dirty, clearly not cleaned out from the previous drivers and stains /spills all over. 12/15 I FINALLY get to pick up my car, I won’t complain about price because it’s expected taking it to the dealership however, I paid for an alignment, oil change, full service check including lights and fuses. Alignment was not done correctly, oil change was average, lights that burned out were not fixed, they left a dirty rag in the car when I picked up too. The whole time Sonia did not answer any of my phone calls for updates and instead I had to go over to be told when my car would be finished (which was never accurate). I emailed her about the alignment the day after pick up and still no response, any response from her was two days after the initial text. I do not recommend going here if you have something more than an oil change especially servicing with Sonia. Take your money elsewhere, I’ll be going to the one in Long Beach from now on.
D A
Dec 26, 2022
5
i love Mercades-Benz South Bay they give the best service and they leave my car spotless, i love them !
Champagne Rodri
Dec 26, 2022
5
I scheduled a tire replacement at Mercedes-Benz of South Bay. The tires were somehow unavailable due to logistics. Service manager Frank tries his best to minimize the inconvenience. Will definitely come back to him.
Sean H.
Dec 24, 2022
5
Been having my car serviced here for years. Sonia is definitely the BEST! She’s always attentive and helpful.
Stevie Jangaard
Dec 23, 2022
4
I leased my vehicle from SouthBay so naturally I have it serviced there. The service is great, easy and dependable. The attendees are helpful and I enjoy working with my service advisor Jacqueline.
Alelasmith
Dec 23, 2022
5
Amlicar service advisor knowledgeable and best, he is pro and knows what he is doing,
Chinbat Khurelkhuu
Dec 23, 2022
2
Customer service is always good. However, the loaner car experience was horrible. MB didn’t have any vehicles available so had to use Midway. Noticed inside was a little dirty but I was only going to have it for about 4 hrs. Went to the store & as I was putting my packages in the car I was able to see all of the filth. Trash, food & dog hair everywhere. I immediately returned the car & a replacement was given. However, there is no way that vehicle should have been given to anyone. Worst loaner vehicle service since being a MB customer from 2019.
kenya johnson
Dec 22, 2022
5
Great experience
Tammy Cheng
Dec 22, 2022
4
Stop with the terrible washes. They actually make the car look worse!
Big H
Dec 22, 2022
4
I gave it a 4 star because it took longer for them to actually check my car. I understand that it’s due to the lack of staff. However, my contact, Sonia, took care of all my questions timely and professionally. In the end I was happy to get my car back.
Flordeliz
Dec 22, 2022
5
Jacqlyn my service advisor was very knowledgeable, professional & understanding of my needs. Highly recommended
Bglou02
Dec 22, 2022
5
Good service!
Wang Yao
Dec 21, 2022
5
Loved the time spent and the attention to detail. I knew what I wanted- in a general- and walked away happy with a (new to me) MB SUV. Duvier was great.
Darien Holznagel
Dec 21, 2022
5
All the services and courses were satisfactory Thank you for helping me with language communication and kindness, especially because there is a Korean
Kyung Lee
Dec 21, 2022
1
My ML350 was brought to South Bay Mercedes on 9/2/2022 as a result of an attempted theft of my catalytic converters. The local police department helped me to facilitate a flatbed tow given there was much debris found under my vehicle and it was unclear as to what damage was done to the undercarriage. The car was delivered to South Bay Mercedes for repairs. My vehicle was inspected nearly a week after it was delivered. The mechanic created an estimate for repairs and stated that I was lucky that the catalytic converters were not stolen. The exhaust system was damaged in the attempted theft. Approximately $1,400 was estimated for the repair. My insurance adjuster inspected the vehicle within days, met with their mechanic, took pictures, and authorized the repairs as recommended by their service department. I was advised parts needed to be ordered and I would be notified when they arrive, however they would be keeping my car because it was undriveable. The service representative assigned did not keep me apprised of the status, therefore I would follow-up with them every few weeks for an update. Nearly a month had gone by, and I was advised by their service manager that there were issues obtaining the parts because of the supply chain on going dilemma. There was an ETA for the parts noted for ?10/25?. After this date I follow-up with service for an update on the parts and repairs. This carried on for another few weeks. When I finally reached a person, I was advised the parts were still not received, and they did not have a new ETA. I again attempted follow-up with the service manager who did not return my calls. I reached out to the general manager on or about 11/22 and was advised that I could follow-up with him anytime should I not receive communication from his staff. The next day I received a call from the service manager who said that the parts had still not been received but would keep me advised. I asked if they could do a temporary repair, so that I could have use of my vehicle and he stated that he would investigate this option and get back to me. On 11/28, I called the service manager several times and finally reached him. He stated that he looked under my vehicle with a mirror and did not see any damage and there was nothing wrong with my vehicle, I could come pick it up. I though surely that this amateur inspection was inaccurate, given I was advised by the tow truck driver that he could see the damages, and pictures showed the damages taken the day of the incident, their mechanic diagnosed the problems that needed repair, and he also inspected the vehicle with my insurance adjuster, and I was awaiting parts for 3 months. But now, 11/28, my vehicle has no damages? I had my vehicle removed from this facility and had the damages addressed elsewhere. I cannot begin to express my dissatisfaction with the way this entire incident was handled. I reached out to the general manager once more and he has not returned my calls. As a result of this incident, I do not recommend this dealership for service: 1. They did not perform adequate customer service for updates or even return calls. 2. They self-claim to have misdiagnosed the damage to my vehicle and apparently advised of a $1,400 repair that did not need to be performed. 3.They kept my vehicle for 3 months for no reason creating a loss of its use. 4. The dealership has no apology made, nor concern for what they have done. I did not feel that my vehicle was in the car of a Mercedes dealership, rather a mickey mouse operation. Being a Mercedes family all my life, I was blown away by the lack of regard, professionalism, and courtesy I received. I have been in the market for a newer model, but I can assure you as a result of this incident, it will not be purchased at South Bay Mercedes.
K. Ventura
Dec 20, 2022
5
This was a scheduled maintenance visit. Obtaining the appointment was easy and the service was completed earlier than planned. Christopher answered all of my questions and is very professional.
Bob J
Dec 20, 2022
5
I don't know how they did it, but they did it! I got the car I wanted, with the options I wanted, in the color I wanted for the monthly payment I wanted...All of the credit goes to my amazing sales rep, Duvier Vasquez! I thought we were too far apart on price but Duvier kept working on my behalf until the management team gave me a very good price for my trade and knocked off whatever they could on the price of my new car. I had a VW Atlas. Now, I have a 2023 GLE 350 and I couldn't be happier! Thank you!!!
Jason Friedman
Dec 19, 2022
1
My ML350 was brought to South Bay Mercedes on 9/2/2022 as a result of an attempted theft of my catalytic converters. The local police department helped me to facilitate a flatbed tow given there was much debris found under my vehicle and it was unclear as to what damage was done to the undercarriage. The car was delivered to South Bay Mercedes for repairs. My vehicle was inspected nearly a week after it was delivered. The mechanic created an estimate for repairs and stated that I was lucky that the catalytic converters were not stolen. The exhaust system was damaged in the attempted theft. Approximately $1,400 was estimated for the repair. My insurance adjuster inspected the vehicle within days, met with their mechanic, took pictures, and authorized the repairs as recommended by their service department. I was advised parts needed to be ordered and I would be notified when they arrive, however they would be keeping my car because it was undriveable. The service representative assigned did not keep me apprised of the status, therefore I would follow-up with them every few weeks for an update. Nearly a month had gone by, and I was advised by their service manager that there were issues obtaining the parts because of the supply chain on going dilemma. There was an ETA for the parts noted for “10/25”. After this date I follow-up with service for an update on the parts and repairs. This carried on for another few weeks. When I finally reached a person, I was advised the parts were still not received, and they did not have a new ETA. I again attempted follow-up with the service manager who did not return my calls. I reached out to the general manager on or about 11/22 and was advised that I could follow-up with him anytime should I not receive communication from his staff. The next day I received a call from the service manager who said that the parts had still not been received but would keep me advised. I asked if they could do a temporary repair, so that I could have use of my vehicle and he stated that he would investigate this option and get back to me. On 11/28, I called the service manager several times and finally reached him. He stated that he looked under my vehicle with a mirror and did not see any damage and there was nothing wrong with my vehicle, I could come pick it up. I though surely that this amateur inspection was inaccurate, given I was advised by the tow truck driver that he could see the damages, and pictures showed the damages taken the day of the incident, their mechanic diagnosed the problems that needed repair, and he also inspected the vehicle with my insurance adjuster, and I was awaiting parts for 3 months. But now, 11/28, my vehicle has no damages? I had my vehicle removed from this facility and had the damages addressed elsewhere. I cannot begin to express my dissatisfaction with the way this entire incident was handled. I reached out to the general manager once more and he has not returned my calls. As a result of this incident, I do not recommend this dealership for service: 1. They did not perform adequate customer service for updates or even return calls. 2. They self-claim to have misdiagnosed the damage to my vehicle and apparently advised of a $1,400 repair that did not need to be performed. 3.They kept my vehicle for 3 months for no reason creating a loss of its use. 4. The dealership has no apology made, nor concern for what they have done. I did not feel that my vehicle was in the care of a Mercedes dealership, rather a mickey mouse operation. Being a Mercedes family all my life, I was blown away by the lack of regard, professionalism, and courtesy I received. I have been in the market for a newer model, but I can assure you as a result of this incident, it will not be purchased at South Bay Mercedes.
Kimberly Ann
Dec 19, 2022
5
Our experience was wonderful and our service advisor Emily was great! Emily kept us up to date on our designated services and was there to answer all our questions.
Beth Petri
Dec 19, 2022
5
I don't know how they did it, but they did it! I got the car I wanted, with the options I wanted, in the color I wanted for the monthly payment I wanted...All of the credit goes to my amazing sales rep, Duvier Vasquez! I thought we were too far apart on price but Duvier kept working on my behalf until the management team gave me a very good price for my trade and knocked off whatever they could on the price of my new car. I had a VW Atlas. Now, I have a 2023 GLE 350 and I couldn't be happier! Thank you!!!
Jason Friedman
Dec 19, 2022
5
No complaints. Everyone was very helpful and I am very pleased
Anne Farrelly
Dec 17, 2022
5
Great service! I’ve been taking my cars here for years and never had a bad experience. Knowledgeable techs and service writer. Thanks Frank, you are the best!
Jennifer Teoli Klain
Dec 13, 2022
5
Took my car in for service on emergency basis close to closing time with dead battery (Auto Club had jumped me.) While there, did Service B 80,000 service needed as well as new battery. First time working with Jacqlyn Mohl and will use her as advisor in the future. Very good about advising me of status as service done and made claim with extended warranty company for me. Took time to answer all my questions. Arranged for Lyft driver to take me home and then pick me up when service done.
Janice Dorn
Dec 13, 2022
5
Very efficient and timely . Personal service and availability of courtesy car
Jeffrey Cowan
Dec 12, 2022
1
service writer denied I had a problem with my wiper blades. He refuse to have them checked by the service department, unless I paid $225.00. My receipt from last year indicated a two year guarantee on the blades & new battery I had purchased. An auto parts store will both sell & install Bosch blades for $39,99. I felt terribly insulted, as the service writer would not believe that I had any problem,
Nathan Zaslowsky
Dec 9, 2022
4
Repair on key driving component plus multi point inspection. Done throughly.
Kie papadakis
Dec 9, 2022
5
felt welcome and non pressure buy car. My sales person was super nice and very helpful. Definite recommend this dealership any in the market for a car.
Javier Rodriguez
Dec 8, 2022
5
Excellent customer service sales man Duvier Vasquez did a great job, thank you . My Mercedes GLC 300 coupe is amazing 🤩
Alfonso David Alizo
Dec 8, 2022
5
Recall for front Axle Axle replaced, suspension work alignment performed. Very fast, quality service.
Dennis Curry
Dec 7, 2022
5
I can not say enough positive things about Frank Perri. He goes above and beyond every time!! Client satisfaction is his priority. He’s very straight forward and honest. If you need a new service advisor see Frank Perri, you will not be disappointed!
Crystal D
Dec 7, 2022
5
Service impeccable! Communication, workmanship, honesty we had absolutely no complaints. All around a great experience.
Barbara Knott-Verdiell
Dec 5, 2022
5
We had a very positive experience. The staff were all very friendly and helpful and we received a fair price on the car that we purchased. This was my best car buying experience from a dealer- hands down.
Carl Busch
Dec 2, 2022
5
Recently I visited south bay Mercedes-Benz for the recall service. Frank was very knowledgeable in providing an excellent explanation. Furthermore, he was able to have the technician evaluate my car so quickly and efficiently. The visit was probably one of the most effortless car service visits I have ever had. I appreciated Franck’s quick response and excellent service. Frank was very accommodating.
Lily Sherif
Nov 30, 2022
5
My service person Juan is accommodating and pleasant. I always have a good experience since purchasing my vehicle from So Bay Mercedes.
Alicia Hamilton
Nov 28, 2022
5
Very friendly and very knowledgeable, they helped me with the lots of information about the car and financial options.
Mohammad Jafartehrani
Nov 26, 2022
5
They did the job efficiently and gave me a loaner for the 2 days they needed my car.
Linda Swanson
Nov 25, 2022
5
Appointment scheduled With Jaclyn was handled on time. Paper work for Service B filed quickly with request to inspect tires too. Received a call suggesting tire replacement. New original replacement tire purchase with alignment and mounting made on phone with work completed same day. Exceptional service.
R H
Nov 24, 2022
5
Emily was extremely helpful and answered all questions I had. She explained every component in detail for a Schedule A service.
Screenname
Nov 23, 2022
5
Good services and fast. Very Comfortable Lounge, so I spend a wating time until finish the services.
Young Jung
Nov 23, 2022
5
Christopher Zielyk is perfect ,good knowledge and nice person. Thanks for your help.
Thinh Hoang
Nov 23, 2022
5
My experience with the service department has always been excellent.
Beth De Los Santos
Nov 23, 2022
5
I really liked that the service was fast. My manager, Frank, was also a very kind person. He washed the car clean, so I felt good until the end.
Min Kim
Nov 21, 2022
5
Great experience. My only issue is. I was told repairs may take a week more.
Ernest King
Nov 21, 2022
5
Great job again for Amilcar Mejia from SBMB
Robski MC
Nov 18, 2022
4
My appointment was not in theirtheir system. I arrived at the appointed time. Waited five minutes before anyone acknowledged me. Was treated rudely by this person. My repair advisor was professional at first contact. She made the statement that she hD pulled some strings to accommodate me. This didn't meet the level of service Mercedes is known to provide. The person assisting me with my rental, loaner. car mispronounced my name and refused to correct the mistake after I made her aware of it. I've been buying and driving Mercedes Benz before either of these people were born.
Velma J Thompson
Nov 18, 2022
5
Emily Solis listened to me and explained everything to me. She helped me to do my repairs and servicing over time as my funds are limited.
Thomas Townsend
Nov 18, 2022
5
I needed service and was able to secure an appointment the next day. There was virtually no waiting time once I arrived and the service was done the same done. Very satisfied.
Theresa K
Nov 18, 2022
5
Karol was professional in helping me with my deal.
Richard Hague
Nov 18, 2022
5
Ashley went above and beyond for me even after closing hours she was overly helpful and she still communicates with me. Excellent customer service
Shadai Milow
Nov 16, 2022
5
Precise work done and professional courtesy provided.
Laddie Nicks
Nov 15, 2022
5
The team goes above and beyond to ensure guest satisfaction! I am appreciative of the care they give to me and my SUV 😉. Jacky is the best!
Lillian McIntosh
Nov 10, 2022
5
Service advisor Juan Raymundo is great. Thanks for fixing my stuck headrest. Will definitely come back
Edwin Gonzales
Nov 10, 2022
5
The sales person was very professional and helped me select the perfect call. The finance department was extremely helpful! I have bought several cars over the years!
Terry Again
Nov 9, 2022
5
Michael, Hector, and Allan were extremely friendly and helpful. It was the most pleasant and easy car buying experience I have ever had. With their help I found exactly what I was looking for. I’ll be going back for all my future purchases!
Ursula M
Nov 4, 2022
5
Customer service is Excellent. Emily Solis was very helpful and did an excellent follow up.
Tarun Sharma
Oct 31, 2022
5
Emily was amazing. My car was done and I received a video showing me work completed
Marisol Viera
Oct 31, 2022
5
Sonia Gonzalez was amazing. Excellent customer service.
Dianne Wellbaum
Oct 31, 2022
5
Excellent service from the top to the bottom The service department treats you like a celebrity
Doris Douglass
Oct 27, 2022
5
Had an amazing experience, sales was super helpful and made buying my vehicle extremely enjoyable. If you’re looking at buying a new or used vehicle ask for Julian, he’s willing to go the extra mile to get you into the car you love.
Daniel Reineck
Oct 27, 2022
1
I have bad experience on this dealer I bought a new car at this dealer, and after a few days it began to fail, and the dealer did not want to change it, he said no, I had to keep the same car because they do not make returns, even when they gave me something in bad condition.
Lucero Garcia
Oct 26, 2022
5
Very good service my service advisor was amilacar Mejia . Done a complete check over on my car . Thank you Southbay Mercedes Benz for a great service
ROBERT LARRAGOITIY
Oct 26, 2022
5
I have driven 5 MB vehicles: 3 leased and 2 purchased. I appreciate how the team values their customer's time. As an informed consumer, father of 3, and busy executive, time is extremely valuable. Getting in and out quickly when transacting business is a key reason why I'm a MBZ customer. THank you for my most recent efficient purchase of a 2022 GLE350 4Matic at the SouthBay branch.
Robert Martinez
Oct 25, 2022
5
Sonia was absolutely wonderful! I brought in my car for my first service appt and she was very helpful and explained everything that would be done. She text me once my car was ready and it was a smooth and easy process.
Selena Pallaviccini
Oct 24, 2022
5
Had a great experience with service advisory Jacqlyn! Attentive, responsive & was able to get my car back same day & accomodate for morning pick up! She was also able to update me on my car & let me know what the techs were going to be doing as well as sent me a video!
Monique Figueroa
Oct 23, 2022
5
Jacky always makes sure that I?m in and out quick and that my car baby is always well taken care off
Dirk Aschmoneit
Oct 22, 2022
1
I have 2 cars that I needed to bring in for warranty work. The first was fine at drop off, but it took them an hour to "find" my car when I went to pick it up, and it came back dirtier than when I'd dropped it off. The 2nd visit resulted in my "Hood open" warning going off whenever I accelerated after their repair. They took it back and "fixed" it, however the next time I drove that car it happened again. Brought the car back and they lied, saying the sensor short had nothing to do with their repair, although to their credit they did not charge me.
SouthBayDriver
Oct 21, 2022
5
Frank P ?at Mercedes Benz of Torrance, is the best agent in terms on knowledge of the Mercedes Benz brands and how best to effectuate long lasting repairs at affordable and recession proof rates!
William Wagabaza
Oct 21, 2022
5
I like this dealership because they value your time and provide excellent customer service.
Hedda Golden
Oct 21, 2022
5
Mr. Frank Perri is an asset to Southbay Mercedes Dealership. He is professional, efficient, courteous and very knowledgeable. He made servicing my car a pleasant experience.
Paramjit Singh Walia
Oct 20, 2022
5
Naomi as service rep was great. I have had poor communication with other service rep and service manager on simple things such as trying to find out if my car was ready to pick up. Ask for Naomi
James
Oct 20, 2022
5
My B3 service went smoothly. I had a courtesy Lyft service to my home and back to the dealership to pick up my car. Truly appreciate it.
Evelyn Castro-Greenspan
Oct 20, 2022
5
Great customer service they did their best to get me out of there in a timely manner
Alexis Pineda
Oct 20, 2022
5
My service adviser, Frank Perri, is the best. He takes excellent care of my car and remembers everything about the car that I forget. It's almost as if he can read my mind. I can rest assured that everything that my car needs will be attended to. And the technicians at Mercedes are great. The car always comes back with everything taken care of, feeling perfect on the road, and always looking its best. It's a great experience to get back into my car with the confidence that comes along with getting my car serviced at Mercedes-Benz of South Bay.
Carl Friedlander
Oct 19, 2022
4
Good job and quality work..clean and friendly facility..short wait time and professional people
Darrell C Dent
Oct 19, 2022
5
Jacqlyn is the best, she is knowledgeable and responsive. I come to South Bay because of her service to meet the clients needs
Anita Castille
Oct 19, 2022
5
Frank Perri excellent and exceptional overall service
Naveed Riaz
Oct 17, 2022
5
I had a problem with my A220 on 405 on Friday night and had no choice but pull off the freeway. SouthBay Mercedes Benz service was closing but still helped me with no appointment and even assisted with a loaner. The support I received was excellent and Christopher Zielyk your communication was exceptional. Many Thanks.
Lorri A Carroll
Oct 17, 2022
3
The process was smooth until the GM of the dealer asked the sales person. To follow me to the bank and sit behind me while I was getiting the cashier check as I know no credit. I have explain to them that I was living abroad for past 15 years. Once I told them I feel offended by their request and was going to cancel the ourchase, they changed their mind.
jaeho jang
Oct 15, 2022
5
the service writer was professional , friendly and knowledgeable. they were our of loaner cars, but they got me a free rental. car was fixed and returned clean.
Tony Tam
Oct 15, 2022
3
Did not repair my wireless charging pad after I told them it made a loud noise. I was told the software was updated and was asked to send video of noise. My car was at the dealer for a long time and I wish all items were repaired while there as requested. I do not want to go without my new GLE53 coupe again. Wireless pad and battery have been ongoing issues since purchase of brand new car. Towing it dead with no power has caused me to have bad tires which the dealership says it normal wear and tear. They should support their customers more with ongoing issues. I expected more from the Service manager of the entire dept. My service rep works hard but they need leaders that care. Never thought I would say this but BMW treated me better with my X6.
Jacqueline Johnson
Oct 15, 2022
5
I have 2 Mercedes Benz dealerships near my house. One location is downtown LA and the other is Beverly Hills. Mercedes Benz of South Bay is about 40 mins away from my home, but they are the best dealership in Los Angeles.
Elyse Garbutt
Oct 15, 2022
5
South Bay Mercedes is a great place to purchase lease or service your car. My service coordinator Frank Perriman is under utilized he’s very helpful with purchasing and service. I highly recommend Frank Perriman 10 stars for him.
Juanita Wright
Oct 13, 2022
1
Walked in and let them know we had approvals already and they forced us to have our credit run just so they can use the credit they ran to pick the company we were already approved for with a higher limit. Also as they we getting the paperwork ready that they were switching on us Kelly Rodriguez the finance person comes out and is cussing her daughter out in front of my 3 children who are sitting the car. So they are definitely not a dealership to recommend. They switch your paperwork without your knowledge and act very unprofessional in front of you.
E123456
Oct 13, 2022
5
Service was performed on time with good communication.
Richard Gluckman
Oct 13, 2022
5
Excellent service and helpful service department. I?d definitely recommend serving your car here at Southbay Mercedez Autonation!
Natalie Gonzales
Oct 13, 2022
5
Excellent Service, done on time, no problem, thank you very much Pablo
Bassam Zahlan
Oct 12, 2022
5
Advised me of recalls I was unaware of and repaired them at no charge. Treated well as if I was a paying client
Ronald Sanner
Oct 11, 2022
5
Sonia always does a great job and always follows through on the service
Guy Spencer
Oct 11, 2022
5
I got an oil change for my BMW at Mercedes because it?s under the Autonation umbrella and a lot closer in location for me. I had to wait on them to order the part but once it arrived, the service was rapid. Great service, very quick and no issues. Thanks Pablo and team!
BMW Owner
Oct 11, 2022
5
Amazing service at the service department! Especially from Jacky. She took care of my vehicle and provided 5 star service at every step!
Dee Lopez
Oct 10, 2022
5
My last visit to the dealership was by far the best customer service experience I’ve ever had. My service agent was Juan, and he was the nicest friendliest person I’ve ever encountered at South Bay Mercedes!!! Every time in the past when I’ve dropped off my car for service no one smiles and you get the feeling like the staff feels inconvenienced that they have to help you. Not Juan…he was friendly from the moment I met him, he was in a great mood and seemed genuinely interested in helping me get my car fixed. He investigated my warranty to see if my repairs were eligible, even though they were not, he helped find the solution in the most affordable way possible. My partner and I both own Mercedes’ and have been going to Southbay Mercedes for many years, and I’ve never had as great as an experience as I did this visit with Juan. I own a hair salon in the Southbay just a few blocks from the dealership and customer service and the customer experience is the foundation of our business model, so I know first hand how a customer should feel and be treated when they walk in the door. I hope that the rest of the service department could learn from Juan how a smile and a warm greeting can create a memorable customer experience!
Antonio Lobato
Oct 9, 2022
5
Good job go to Mercedes Benz of south Bay 😄thank you
Salpi Darakjian
Oct 8, 2022
5
I have had my car serviced there twice. I’m very satisfied with the service. I would highly recommend Mercedes of Southbay.
Gina Barras Campbell
Oct 8, 2022
5
I had to have emergency service on my tire that got flat and Jackie took care of me even that I didn’t make an appointment.
MalouSO
Oct 2, 2022
5
They know how to make you feel at home!
Laura Fuentes Diaz
Sep 30, 2022
5
for something easy like oil change or brakes you wait the regular dealer hours but if something needs repair it's gonna be awhile. everyone very nice and helpful. they offer Lyft rides if you need it.
Omar Echevarria
Sep 29, 2022
5
had a great experience with Sam in Sales and Takeo in Finance. Thanks to them, I got a great deal on a 2020 C Class.
Sajjad
Sep 28, 2022
5
Frank Perri, service advisor is superb! Some of his supporting cast -- not so much. They need to improve on time management (last session was ~ 1 month) and attention to detail (washed car but skipped wheels and tires)
Art McClellan
Sep 27, 2022
5
Treated like a FAM not a customer, great job
RobertMC
Sep 24, 2022
5
Thank you Ronelle . You are Amazing . You made my car buying experience a great one .
Carol Kat Ann Woods
Sep 23, 2022
5
Great experience with Emily and the MB service team! I had some repairs to my ML400 and some routine service. Nice work on both! Also, had my ML350 for recall work which was performed timely and efficiently.
George Fernandez
Sep 21, 2022
5
Friendly service representative. Car was towed in. After car was assessed . I was called and apprised of repairs and replaced 2 tires.
Dana Michelle Scott
Sep 21, 2022
5
Great place very friendly customer service my sales man was great and gave me a great offer.
April Jackson
Sep 21, 2022
5
My salesman, Riyadh, and the finance team, Jake and Alam, went to battle for me got me into my family dream car. When I lost hope with the other crook- dealers, South bay showed me that I'm a valuable customer. Gave me top $$$ for my trade. Made sure I'm going home with my new car. Easy down payment and affordable monthly payment. I know it sounds like a commercial, but it's not. Drive the 20 miles and see for yourselves.
Ben Maccabee
Sep 20, 2022
5
I been with Mercedes Benz of South Bay for eight years. Always pleased with the Service department. Enjoy the Lift ride when needed.
Ingrid Beaudet
Sep 19, 2022
1
Worst Mercedes dealership ever. Service advisor try to scam me for $1000 fro Factory recall. I wanted 2 weeks for my car to be fixed. Never buy any cars from this dealership
Piotr K
Sep 17, 2022
5
First time going to this branch and I'M SOLD. I've given others a try and honestly, they don't begin to compare. My service advisor, Emily, was really nice and helpful. The wait time for check-in here was a little lengthy, but considering I was a walk-in, they got to me swiftly. The team checking everyone in was very friendly. The vast waiting area featured several televisions, reading, and light refreshments. After feeling like just a number at other Benz dealerships, this experience really brought the joy back into my membership in the Mercedes-Benz family. My was delivered in record time and with a fresh wash! Great job! Definitely trusting with my car in the future!
Capitola Parker
Sep 16, 2022
5
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Dokambo James
Sep 14, 2022
5
We did not plan to buy the car so quickly. Was shopping around several brands. But the representative gave us very good demonstration about the car and offer is good.
Yunqi Zheng
Sep 13, 2022
5
I'll be back for service because of your expertise. Thanks for taking care of my car on short short notice, "Good job". I do expect my car to be wash if needed, without asking.
Van Frank
Sep 12, 2022
5
Frank Perri, my Service Advisor was very thorough and cooperative. He ordered a Lyft for me(round trip)and it was very convenient for me. When my car was done with the Recall, Frank called twice, once for the status and then he called me a Lyft to pick me up at home. I was very pleased with Frank Perri's services. 9-9-22
Linda Lee
Sep 11, 2022
5
Two 👍👍 the Mercedes-Benz of South Bay…😊 highly recommended coz the employees they are very nice and helpful when I did my car service. Keep up the good work guys 😊
Sharif AL Tan Alawi
Sep 10, 2022
5
Great customer service to the team at South Bay Mercedes?
Luvenia Holland
Sep 10, 2022
5
My advisor Natalie is the best!!! Natalie was very professional, eager to resolve my problem and just overall a great employee.
Charise Taliaferro
Sep 2, 2022
5
South Bay Mercedes is the best. I have leased 3 Mercedes from this dealership. Frank in service is awesome. Frank is very Is knowledgeable about all Mercedes vehicles. Frank in service is the best.
Me-Me Miller
Sep 1, 2022
5
Sonia is Great service representative She was very through in in investigating why my car?s electrical system failed
Col Ronald Estroff
Sep 1, 2022
5
Best experience when I bought my car. Julian Luna was my sales men and he helped me with every single question I had . I got a 2022 GLC 300 super happy to own a Benz. I feel safe!
Monica Yanes Vidaurre
Aug 31, 2022
3
I was at South Bay Mercedes? to order a valet key replacement. Unfortunately, I could not walk up to the parts department, order the valet key, pay and leave. Instead I was previously informed (by phone) that this transaction was now being handled by the service technician. I was told that I didn?t need an appt. I went to South Bay mercedes on a Friday at ~ 11:45a with no appt. My service guy offered to wash the car for me (okay), but between his work load (I guess) I didn?t leave until 1:30p. I was livid. 2 hours just to order a part? Bad process or lack of priority on the service tech. Either way unacceptable.
Ernestine Miller
Aug 31, 2022
5
Great experience! Always the best! Professional and friendly staff, very accommodating, knowledgeable about the parts and services. I highly recommended MB of SB it is the best by far in South Bay Area. You will leave satisfied and trust that the service provided is up to par!!! Best, Christianne Calbang
Christianne Calbang
Aug 31, 2022
5
The atmosphere and service.
Sharon Mcbride-Brooks
Aug 29, 2022
5
Had a flat tire on my new S580, and have the warranty on the tire, i had the car dropped off, Natalie didn't have a spare in stock so she gave me a loaner for 3 days while they found one, replaced it and I picked it up all covered by warranty/MB! Complete white glove treatment!
Vik Sachar
Aug 29, 2022
5
Emily solis was wonderful, she was so kind and nice
Patricia Quiroz
Aug 28, 2022
5
Timely service. Car was ready when promised. Shuttle service was conveniently available.
Jim Gadioma
Aug 27, 2022
5
The service is quick and the staff is very polite.
Yalee Wang
Aug 27, 2022
5
Emily is a great service advisor!!!
Sandii Witherell Minshull
Aug 26, 2022
1
340 miles 17 hours 1 month old new car in 2022 while driving I couldn't move due to a breakdown in the middle of the road I had to wait 4 hours on the side of the road to tow
Young
Aug 25, 2022
3
The car was not ready at the time promised, but the manager followed up and made it right by offering my next oil change maintenance at no charge
Mitch Rachman
Aug 24, 2022
5
We have had a great experience at MBSB. Mr Frank Perri, service advisor is very professional.
Maria Chavez
Aug 23, 2022
5
Excellent service, fast, my car super clean, beautiful dealer, I was having my good coffee and doing errands on the phone while they took care of my car, Emily the best that?s why is the second time I take it to her, is 45 minutes of my house I can choose a closer dealer but quality, customer service and trust is worth the driving
Mar Castro
Aug 21, 2022
5
I have been with this dealership for 30 years and have always received great service. I have had the same service advisor for at least 10 years and this makes it easy to make appointments and get communication.
L Nolan
Aug 20, 2022
1
I was told the service rep would get me a loaner car. that didn't happen. unless I got a scheduled service. since I had a service plan I said ok do the service. I was told or led to believe in the closing room when I purchased the vehicle there would be three years of service covered. well, that wasn't true. so no service no loaner. Never again will I fall for any extras in the Finance/Closing room. it will have to be a really great price for me to ever buy again from this dealer.
Robert Coors
Aug 19, 2022
5
*Easy to make an appointment *Very kind explanation of service needed *Well provided services
Inwon Jo
Aug 19, 2022
5
My service advisor is great and the quality of work is exceptional.
Carl Friedlander
Aug 17, 2022
5
The service advisor was extremely knowledgeable and professional. The work was done as promised.
Joyce Sarmiento
Aug 15, 2022
5
Hans called as he said he would at the time he said. Car was ready and waiting when I Arrived.
Michelle Helene Saldonis
Aug 14, 2022
5
Frank Perri from the Service Dept is the best !
Dina Agiba
Aug 10, 2022
4
I really appreciate Sonia awesome professionalism and communication was very clear what was being serviced.
Theodore Green
Aug 9, 2022
5
Frank Perri is great. He facilitated our warranty work and was very thorough in his actions with timely updates. Thank you Frank!
Nancy Racowschi
Aug 6, 2022
3
I had an appointment due to a check engine light. Car seemed great. Brought it in. 3 days later I was contacted that a simple thing needed to be replaced. Next day car was ready . I was told same day I?d be contacted and if they needed to get a part maybe I?d have to wait an extra day for that. I?m sure Covid had changed things but geez? that has never happened. Bummed
Gwen Grabb
Aug 6, 2022
5
Professional staff, easy you purchase my dream vehicle.
Alcien Jalisco
Aug 5, 2022
5
Emily in service assisted me, and she was exceptional. She kept me updated about my car and answered all of my questions. Professional and courteous, I will request her again to assist me.
Lynn B.
Aug 4, 2022
5
Frank Perri is our service advisor. He?s always very professional, knowledgeable and courteous. A pleasure to do business with.
Gisele Herrington
Aug 4, 2022
5
Frank Perri is very knowledgable. explains every step of repair
Zizi Burgers
Jul 31, 2022
5
Frank Perri is always great to work with. ...................
Nicholas Marsico
Jul 31, 2022
5
right on time, Mercedes made it easy to schedule and perform the service.
David Coury
Jul 31, 2022
5
Great service. Advisor Frank Perri is very professional and knowledgeable. It's always a pleasure to spend time with him discussing questions and potential solutions to any concerns or questions I may have on my E350. Thank you Frank and Team!
Boris Adrian Hidalgo
Jul 30, 2022
5
Natalie was awesome and provided excellent service. I was a little early, Natalie was an onetime machine, took care of me and called Lift to take me home..
Travis Mays
Jul 27, 2022
4
Great experience every time I get my GLE serviced. Only recommendation is to hire more finance personnel to speed the process of finance and/or purchasing
Nixon Achong
Jul 24, 2022
5
They have a great selection of vehicles Monica Travis was very knowledgeable and professional when I was there with my wife thx Monica for all your help.
Jesse Hernandez
Jul 23, 2022
5
SONIA WS WONDERFUL AS USUAL. THANKS FOR A GREAT SERVICE
Oliva Campos
Jul 23, 2022
5
I did my lease buy out at South Bay Mercedes, Keith, Ali and Jason were all great in assisting me. Thanks guys!
Kendrick Nigel Thomas
Jul 23, 2022
5
I’ve used MB of SB for years for 3 autos. Always great service (Hello Sonia!)
Judith Johnson
Jul 21, 2022
5
Not 100 % happy my car only had lease than 2000 miles no service a needed and they would not Turn off my light
Benita Dehorney
Jul 21, 2022
5
Pablo Moreno is a courteous person, his big smile gave me confidence I?m in good hands, very approachable & polite, coz Paul used to take care of me but he was no longer as you staff. He listens to my concern, great customer service, he is a keeper!
Priscilla Y Zinszer
Jul 19, 2022
5
My experience was very good. Naomi was very proficient and professional with a wonderful personality !! ? I purchased my vehicle in November 2021 and I didn't need any repairs on July 2, 2022.
Jaboneia Minor
Jul 17, 2022
4
Everything was OK, they seem to be real busy and takes a while to get parts
Brandon Devoldre
Jul 16, 2022
5
I would recommend Mercedes-Benz of Southbay because they are excellent service they keep you up on what’s going on with your vehicle they don’t have you like any waiting wondering what’s going on they have excellent service so I would recommend Mercedes-Benz of Southbay anyone I know I will recommend them to go see them and very polite representatives
Rhonda Bess
Jul 15, 2022
5
e got our dream car from this dealership almost within our budget. We have been looking to buy BENZ for almost a year but couldn?t buy it because of less inventory, inflated prices etc. etc. We finally made the plunge this weekend. We went to the store with no hopes of getting a car in our budget. When I first called Mr. Mina ? our sales hero, to book the appointment, his attitude was super optimistic. He told me, you guys come in and I will make this happen. In my mind, I was like every salesperson says that but no one is able to meet my budget. Anyways I went with my husband and 2 kids to the dealership on Sunday. It was busy; I mean busy. There were 3-4 salespersons with clients. I thought in my mind, does this dealership even have cars in the inventory? But they had a lot of options. We were greeted nicely by Mr. Mina, he listened to our requests and showed us some options. He took us for a test drive and explained all the features patiently. We really loved the car but when we saw the actual price, we were disappointed because the car was out of our budget, and from our past experiences with the dealership, we were thinking we won?t be even close to our budget. Mr. Mina finally shared the numbers and man we were right; the car was way out of our budget. Then we met with Jason- Manager of the store. He was very honest and transparent with communication. There were no false hopes created by him. He asked about our budget and said there is no way he can meet the exact budget, but he can come up with some options. Unlike another dealership, he didn?t straight say, Sorry, but this is what we can do. He said, let me see what I can do to help. He made some calls and gave us some options. He came back with final numbers, which were not exactly our budget but still close to what we could go with. We completed the deal. For sure, meeting with numbers was one thing but another primary thing was the dream team- Mr. Mina and Mr. Jason. They are there to work with you, not just get your money. They both were very transparent and very patient with us. They knew we were with small kids; they did their best to accommodate that. Last, I also want to recognize Ms. Mara- the finance lady ? who was the most important person to close the deal. She was supposed to leave at 6 pm but we were in her office till 9 PM to close the deal. She let my kids to play with her puppy and was very patient in dealing with my impatient kids( who were there in the dealership from 3 PM ? 9 PM). I also spoke to other customers that day; I think the store closed 4-6 cars deal that day and I can imagine that because everyone was so patient with their customers. In fact Mr Mina, in the end, said, this is not the end of a relationship but the start of one. This totally proved that we made the right choice to get the car from this dealership. By the way, this was our 2nd visit to this dealership in 9 months and the experience was extremely different. I would honestly say, this is one of the best dealership experiences we have had so far. Great JOB team. I would highly recommend this dealership.
Kamini Mahajan
Jul 15, 2022
5
Frank Perri, my service advisor, again provided excellent service during my recent, urgent, visit to Mercedes South Bay. The consistency and quality of his performance is outstanding.
Richard Koskoff
Jul 13, 2022
5
Brought car in for recall notice. Natalie explained everything very clearly
Mary Anne Gears
Jul 13, 2022
5
The whole experience was very comfortable. Staff were very knowledgeable all vehicles.
Pete Washington, Jr
Jul 12, 2022
5
Mr. Hans Rico (Service Representative) was respectful, kind and explained process of service as well as answering some questions from me.
Yasmin Faiz
Jul 11, 2022
5
The folks here were pleasant and professional, with the service performed in good time. My service writer, Emily, was efficient and personable, the guys who had to move several cars in a limited space to free my car so I could leave were professional, upbeat, and showed both skill and patience. I had a good experience... but the guy I first met in the service entrance was a little sullen and curmudgeonly, maybe having a bad day?
Paul Crowe
Jul 11, 2022
5
Great experience, Collin was very helpful helping get an appointment. They found the problem and got my car fix in few days Thank you
Paul Flores
Jul 10, 2022
5
I recently leased my first Mercedes-Benz from here and was more than satisfied with my overall experience. The front desk agent was extremely kind and welcoming, which really set the tone for the day. The sales associate who helped me throughout most of the visit, coincidentally named Mercedes, went above and beyond to ensure I got the car I wanted. The finance person I dealt with, Hector, was extremely personable and worked to get me the best deal possible. Everyone else from the finance manager to the gentleman who swapped out my license plate frame to the employees I briefly spoke to in passing made the ordinary experience of going to a car dealership pretty extraordinary.
Jake s.
Jul 10, 2022
3
Just bought a GLC300 (2019) there. I love this car with reasonable price and upgraded gear. However, I need to wait for more than 2.5 hrs to complete the payment procedure. This is definitely too long.
Sai Chuen Tang
Jul 6, 2022
5
Great experience. Our sales person Mercedes was fantastic
Thomas Hirschmann
Jul 2, 2022
5
Fantastic staff and service. Everyone should buy a car here. Beware, get the best warranty, service and parts are pricey!!
Hope V Arnold
Jul 1, 2022
5
My experience with Jacqulyn Mohl was outstanding from start to finish! She by far was the best Customer Service rep I have ever dealt with! Mercedes Benz of South Bay is extremely lucky to have her on their team! From the second I met her I knew that she was there to help from setting upt he loaner car and keeping me posted as to what my car needed...She is an MVP and takes pride in helping and servicing people's needs! THANK YOU!
Dave Miller
Jul 1, 2022
5
I don't even know where to begin about Clarice.. she is AMAZING! From the first day, we contact we knew we found the right person for our day. She is kind, personable, makes you feel relaxed, and takes her time to do the right thing. I could go on and on. We had some struggles since both our families are split so then tension was definitely felt on the day off but she when above and beyond to make everyone feel comfortable, and stayed positive. And of course, was right on the budget for our day! She worked with us to stay on budget. I would HIGHLY recommend Mrs. Clarice Haynes to anyone who asked! If your still looking, stop and contact Mrs. Clarice Haynes for your investment by reaching her via WhatsApp:+447862074282 /Email: claricehaynestrades@gmail.com
Vanecent Katungu
Jun 30, 2022
5
Great service! Jacklyn Mohl is awesome, she really took care of me from start to finish!
Jana Papina
Jun 30, 2022
5
Since buying our new Sprinters we have had a few issues that required dealers servicing and the team at South Bay was awesome, kind of like family. Naomi our service rep was very attentive and made sure we were always taken care of and kept us well informed on the status of our vehicles. We manage a fleet and these vehicles are critical to our operation which is what made the experience the best.
mark betancourt
Jun 30, 2022
5
I took my GLA in for service and my service advisor Hans Ricoh took very good care of me. He is so attentive and made sure all my needs were met. I always receive great customer service when I visit Mercedes Benz of South Bay. Thank you Hans Ricoh.
Kimmy Kim
Jun 29, 2022
4
I had a pleasant experience. Everything went well costumer services was good.
Victoria Thomas
Jun 27, 2022
5
My overall experience was amazing. From the start Rich helped the whole way to find the car that I wanted I've had the car for a month and I have no regrets about it I appreciate the Mercedes dealership and the workers very friendly. Will definitely be back for more cars.
Sylvester J Stewart
Jun 27, 2022
5
I had a good experience! Service went really well and everyone was very nice during my appointment. 👍
Wilston Poon
Jun 23, 2022
5
Very professional. On point on service and time. Mr B .Parker the service rep. Is awesome and explains well …SouthBay is lucky to have him on board. I love the video that shows and explains what’s needed to be done, I’m a visual learner love that.
Ann Kate-maryjane Carter
Jun 22, 2022
1
Finance gave our loan to another bank without informing us. Kept calling to try to find out which bank had my loan. Left the finance director multiple voicemails and no call back. Horrible customer service.
G
Jun 22, 2022
5
Cố vấn dịch vụ đã có thể lắng nghe vấn đề của tôi và làm việc trên ô tô của tôi một cách chuyên nghiệp và nhanh chóng giải quyết vấn đề ô tô của tôi
Vinh Dat Trieu
Jun 16, 2022
5
Thank you to Natalie for helping me with my services needs.
Grace St Clair
Jun 15, 2022
5
Service was completed faster than anticipated. All staff are great to work with.
Donald Derbyshire
Jun 15, 2022
5
Sonia was great to work with! She kept me informed every step of the way.
Pauline Paredes
Jun 14, 2022
4
It was great they got me into the exact car i seen online and got me a good deal. I Love the car I am in.
Latrice Woods
Jun 12, 2022
3
I needed a part that I was originally told would be delivered in a couple of weeks. I paid almost $700 for a rental they provided and for the diagnostic work and was ultimately told the part won?t be available for another 6 months.
Bruce Mandel
Jun 11, 2022
5
Excellent, thank you Pablo for great service, done on time, very professional, kept me informed
Bassam Zahlan
Jun 9, 2022
5
Amilcar Mejia did an outstanding job of getting my car serviced and he kept me well informed. The service on the car was excellent also. Amilcar also got the price of the repairs reduced and performed quickly. This is quality service that will bring me back to this dealer with all my car servicing. Roger.
Roger Fujii
Jun 8, 2022
4
Staffs are welcoming, they have a good customer service
Noelronald Torralba
Jun 7, 2022
3
Scheduled to resolve noise, left with new tires, new battery with clicking noise unresolved after telling me it was fixed.
SouthBay driver
Jun 5, 2022
5
Frank was knowledgeable Service fast and quick They knew immediately what was wrong with my car
Krystal Howard-Quinn
Jun 5, 2022
5
They treated me real good and the process was easy
Kenneth Glover
Jun 4, 2022
5
My experience was very pleasant and professional. The person who leased me my new car was absolutely exceptional. I will definitely recommend him to friends.
Dwight Whitfield
Jun 4, 2022
1
Lack of communication to either call or email me to discuss the bank I would finance with. Was under the impression that I would be financed directly with Mercedes but I find out the day my payment is due that my loan was transferred to another bank.
Gabriel Sanchez
Jun 3, 2022
5
😍 Service is great especially my Service Advisor Mr. Frank Perri. Couldn't ask for more. Thank you Frank!
Betsog Jugo
Jun 2, 2022
5
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Princess Q. Higgins
May 31, 2022
5
We are long term customers more than 30 years, Southbay Mercedes has always been the best in the area.
Sonia Hua
May 30, 2022
5
Frank is so helpful and detailed when discussing about my car maintenance. I feel confident with his knowledge in MB cars that he is taking good care of my vehicle. Recommend everyone to reach out to him as your representative for service.
Sharon Kitagawa
May 28, 2022
4
Came in due to a sudden battery malfunction indicator light. Was provided service as well as a ride to/from home without any issues. The problem was taken care of ahead of expected time, all went very smooth.
Hashmi Tauseef
May 28, 2022
5
very nice experience,very nice experience,very nice experience,very nice experience,very nice experience,very nice experience,very nice experience,
Diogo duarte brauner
May 27, 2022
5
Excellent. Very attentive and accommodating staff. Very professional service department.
Nicholas Tonsich
May 26, 2022
5
Recently, i had to get A5 service for my GLE A43. Brad in the service department was professional and on point. As I waited on site Brad kept me informed on the progress of my vehicle servicing. Because of his courteous and expeditious service, I highly recommend Brad at Mercedes Benz of South Bay.
Kevin Dunigan Sr.
May 25, 2022
5
Recently, i had to get A5 service for my GLE A43. Brad in the service department was professional and on point. As I waited on site Brad kept me informed on the progress of my vehicle servicing. Because of his courteous and expeditious service, I highly recommend Brad at Mercedes Benz of South Bay.
Showtime
May 25, 2022
4
I?ve been having South Bay Mercedes service my cars for years now. Always thought their prices of repairs were on the high-end but it gave me a sense of confidence to have the dealership take care of my car and develop a history of repairs since the car was originally purchased there. I?m giving a 4 star rating this time because of I had confusion about the car loan policy. The receptionist who answered said that my service advisor had to approve the car loan while my car was being repaired. Then I spoke to my service advisor and she said that she could get a rental car and we made the appointment for the following day. I take the car in and ask for a rental and my advisor said that since it wasn?t a major service she could not approve a rental, knowing that it?s annual maintenance. So I felt this was a ?bait and switch? to get me in soon and then offered me Lyft services to/from the dealership to home. This was fine with me since I didn?t have any appointments that day. My car wasn?t ready until the following morning and the my husband said ?what happens if we didn?t have a second car?? which was true. Luckily we had a backup. Think that loaner car policies should be upfront to customers from the beginning so customers would know what to expect and be honest. Otherwise service was good and car was ready and washed when I picked up my vehicle.
Doris Mori
May 25, 2022
5
The service advisor was able to listen to my problem and work on my car in a professional manner and was fast to solved my car problem
Friday Ekanem
May 21, 2022
5
I just bought out my lease, and it was a great experience from start to finish. I leased my car from Doug three years ago, and once again he made the process easy - and got me a great deal!
Alie Lombardi
May 21, 2022
5
Great service as usual. When they told me two hours for the work, they really got the car back to me in two hours. I only gave four stars for facilities because they still haven?t brought back any snacks to the waiting area. It?s just bottled water and a coffee machine. C?mon. Covid has been around for over two years. You can certainly figure out by now how to bring snacks back for your customers.
Ellis Lai
May 21, 2022
5
Quick and easy. Everyone and everything was perfect.
pvcatlady
May 19, 2022
5
Mercedes-Benz of South Bay treats their customers with respect and gentleness. They made my birthday VERY SPECIAL with the purchase of my new 2022!!! In need of a car, stop by Mercedes-Benz of South Bay they will work hard to help you!!
Michelle Ingram
May 18, 2022
5
I’ve owned Mercedes for years. Always great service explaining what was needed. During yesterday’s visit, advisor Frank realized it would take longer, due to other concerns with my car. So, they gave me a loaner to run errands while they repaired my car. Wouldn’t go anyplace else.
Dmmckn McKnight-Polk
May 18, 2022
1
Is this car for sale or not because it was just posted with house of imports bueno ca? White 2017 63 I do not understand why it’s posted if it’s not for sale!
Katherine Crosland
May 12, 2022
5
Hans was really good, very friendly and kept his word, very responsive as well. Thank you
alimohammedi
May 9, 2022
1
I should have learned from my first time dealing with Mercedes Benz South Bay / Autonation. Clueless -- it should not take 3 weeks to get a car fixed for a key issue - Not to mention that they did not even offer me a loaner car and I had to pay out of pocket for something that was under warranty. Which later by the way they ended up telling me was not -- totally clueless staff and my family will never be buying anything from mercedes or autonation again . I am also passing this horror tale to the 8000 people in my company . Steer clear !!!
Gary Prescott
May 7, 2022
2
When I need a repair the last couple of times I had to leave the car for a whole week. Also this last repair was for the same thing four times. Its ridiculous. Oil leak.
David Salzman
May 6, 2022
5
Hans at Mercedes of South Bay provided me with excellent customer service , he took the time to listen to all the problems my car had and helped me decide on what my car needed. He was very knowledgeable about the parts and service needed. He looked through lots of the records of my vehicle and took the time to break things down to me. I definetly recommend Hans Rico to anyone who needs service on their vehicle.
Daniel Karas
May 6, 2022
5
The service department is great! They are very helpful. Just purchased a car and even though it is a long process they made it very relaxing and comfortable!!!!
Brenda Garibaldi
May 2, 2022
5
Amazing service department. Sonia is an incredible service advisor. Knowledgeable, professional and courteous.
Jeffrey Robbins
May 1, 2022
4
The person who help me was very rude attitude. He basically got upset because I told him to remove a couple of services that I didn't want.
Hans Pojoy
May 1, 2022
1
would not recommend!!! very poor at communicating any information
Alexander Marin
Apr 28, 2022
5
Friendly and knowledgeable service advisor Very attentive and caring
Fidel Cabanilla
Apr 27, 2022
5
My Service Adviser, Frank Perri, and the Service Manager, Steve Schimkuss, are great. They take good care of me and, especially, my car. They go the extra mile to ensure that everything is taken care of properly and promptly. I've been a very long term customer here precisely because of the exemplary service that I receive.
Carl Friedlander
Apr 27, 2022
5
Great service and made buying process easy. Definitely recommend.
Bt Capital Group
Apr 24, 2022
5
Excellent service, I was very pleased. My service representative was very helpful and informative.
Laura Sanchez-Freyre
Apr 23, 2022
5
Frank is always very friendly and extremely helpful.
Ninfa Rivera Bojorquez
Apr 22, 2022
5
Sonia was very helpful.i was very satisfied with customer service.
Mary Novilla
Apr 22, 2022
5
I have a rare B250e electric car. It took them a very long time to diagnose what was going on with an indicator but eventually, they resolved it. I am super grateful for this favorable resolution as I really love my car.
Bobby Bakshi
Apr 20, 2022
5
Excellent job done by service writer Sonia. Top quality loner car.
Michael Hecht
Apr 17, 2022
3
To install a center console cover it took from 8am to 4pm, which is understanding they have a lot of work. I was texted around 4pm that the car was ready for pick up, I arrived around 4:20 to pick up, when I check out I was told that I was going to get a complimentary wash. When I went to the porter to get me car he said that is was going to take a while, after 30 min they bring my car and it is not washed, he said that there was a big line to get it washed.
Mario Chavez
Apr 17, 2022
5
Excellent! All staff members are well trained. Keep customers posted of all situation in a timely manner. Rental car arrangement is prompt.
Sonia Hua
Apr 16, 2022
5
I would like to write this review. In regards to Natalie Duncan. The customer service experience given by Natalie was exceptional. Your communication skills are superb. On a daily basis she kept me updated with everything that was going on with my car. I think Natalie is an an amazing example of what a customer service representative should be like.
David Hupp
Apr 16, 2022
5
The car runs good, I am enjoying it and the people are awesome and nice people.
Fakolejo Solanke
Apr 15, 2022
5
Fast service, good customer serce from babak, car got washed
Sherif awad
Apr 14, 2022
5
Always the best experience , faster service and very friendly staff
Erika Rivera
Apr 14, 2022
5
Five Stars The service was excellent
Laura Kinzel Bunnell
Apr 13, 2022
5
No hassle at all, Customer Service is Superb. I arrived early and the person assigned to me is still on lunch break. I was assisted by the next available person.
Celia Concepcion
Apr 13, 2022
2
I paid a ridiculous amount of money to fix my beater, it's old and doesn't get much use. The estimate was poor and incomplete!
Carl Bernal
Apr 13, 2022
5
Service is excellent, efficient and easy.
Dawn Schmarje
Apr 11, 2022
5
My experience with Mercedes Benz has been nothing but wonderful. They have great customer service, that would do everything to make you happy. They send reminders to me in advance for car service and recalls. While my car is being serviced, complimentary car is given to me if needed.
Nekpen Isibor
Apr 11, 2022
5
Very pleasant staff, I was treated kindly. Car service was complete in the same day that my car was brought in. I was able to get a great loan car for the time it was needed and the car was nice and Clean. My car was returned to me with a complimentary car wash which I appreciate. Namoi Gutierrez provided great costumer service.
Anedra Thomas
Apr 8, 2022
5
I recommend Mercedes Benz of South Bay,especially Ryad who helped me a lot and explained to me everything. I had a very satisfying experience in this place. I would definitely recommend this place.
Michael John Lopez
Apr 7, 2022
5
I took my car for a service and Frank help me he is very knowledgeable and good customer service
Laura Lopez
Apr 7, 2022
5
Everything was straightforward, including pricing and delivery. I was in and out of the dealership in less than an hour with the new 2022 Mercedes Metris.
Reynen & Bardis Homes, Inc.
Apr 6, 2022