Very good

Very nice

OVERPRICED! I came here last year for my routine service and they charged me $2,000+ and I went to other dealer they didn't charge me a dime. This year I came here again for my service (just because its so close to my office) they tried to charge me again for over $2,200 saying they have to open my transmission (for only 40K mileage car??) plus oil change?? The service guy doesn't even check my car nor, know what will be included in the service and ask for $2,200 from me which is ridiculous. Save your time go check with other dealer, this place is a BIG TIME SCAM.

I’m always will taken care by Naomi with kindness. I just drop by without an appointment and she always finds the time to have my car serviced. Highly recommend

Sonia is very attentive to my issues and always goes the extra mile for me.

David, Richard Ingrassia and Hasan were extremely nice and helpful. So overall I had a great experience.

perfect experience as usual. everything done as scheduled, very professional.

I've been with Southbay Mercedes-Benz for over 10 years Always treated 1st class!!!!$$$$

Got my brakes replaced although i did spend a lot ot cash my service came out lovely & im completely satisfied.

Excellent professional, efficient, courteous service provided by Mr. Frank Perry. Mr. Perry is an asset to Southbay MBZ.

Very helpful with inquiries & honest communication I was able to schedule an appointment quickly

Easy in and out. on time with the schedule and everything was straightforward.

Got me in quickly and found me a loaner vehicle too.

Mercedes Benz of South Bay always deliver great service. Everyone is always nice and professional. My service was done in a timely fashion.

Frank is the best Service Advisor at Mercedes Benz of South Bay. He goes above and beyond for his customers.

Mercedes Benz South bay is a great place to buy your next car. Our experience has turned favorable. Thank you Mercedes Benz of South bay Torrance, Ca.

The service was great. Sonia was the one who helped me get my truck checked out from the recall. She was great she made me feel really comfortable there. The only thing is I wish they would have told me about the complimentary car wash I had just detailed my truck it costed me $500 and it wasn?t supposed to be machine washed only hand wash so due to that there is now small scratches on my hood. I appreciate the nice gesture I just wish it would have change been mentioned to me but overall great.

Service advisor was knowledgeable and informative regarding the whole process. The wait took shorter than expected and extremely happy. Love the black golf umbrella that I purchased.

Very professional and good service from Natalie Duncan (Service Advisor).

Great Customer Sevice, Julian and Memo were on top of any of my concers and questions, helping me to get the right decision in this process. Its a pleasure to make s bussines with your Team.

Steve Shimkus runs a first class Service department. Sonia Gonzalez is definitely one of his Bright Stars. Her attention to detail and follow up is un matched in Auto Service. Highly recommend both. 2023 service was Exceptional

Great service and smooth transection.

Jacqlyn was very good at communicating with me, and letting me know what the issue was with my vehicle, I greatly appreciate it because it was the first major service my vehicle needed and she made it very easy and accomodated a rental car through midway, whom were also very great! Will continue to return.

I enjoyed the car I was loaned.it wasn't a Mercedes but I enjoyed.

Great service.

Great service and great technician!! very well recommended made my service experience easy and fast.

Great service visit! It’s always a pleasure to visit with Naomi when my car needs service. She does a thorough job and keeps me updated on what’s going on. She contacts me on anything they find beyond what’s scheduled while working on my car and provides options with pricing so I can decide how I would like to proceed. Thanks Naomi and Service Team!

Honestly I was really interested in getting this car but they wouldn’t let me see it or test drive it until I filled out all the paperwork which made absolutely no sense that should have been my red flag. The car did not come with any mats so fine moving on, drove it home Monday night did not use it until Wednesday and come to find out the horn doesn’t work. Honestly it’s been a nightmare since I live so far from the dealer. The receptionist was very rude and unprofessional hung up a phone call for no reason. The sales reps who initially sold the vehicle kept promising follow ups and I was the one having to call it’s so crazy. I brought it in for service and they could not fix it, they tried to sell me into a more expensive vehicle but honestly I wasn’t even offered any type of discount for my troubles. I was so upset that this was missed since it’s a safety issue. I told them to fix it and the service department technician I was assigned to was upset and said to me that the part and labor was extremely expensive and that the car sale wouldn’t even be worth it. Like man I’m sorry this was missed at inspection but somehow this is my fault? It’s been a nightmare, it’s back at the dealership waiting for it to be fixed, the only reason I give them 2 stars is because they ended up providing me with a rental. Maybe for a new car purchase but used cars I’ll think about it and it sucks because I bought at a dealer just because “they inspect” the cars. So to my luck I guess!

Had notification for recall repair and was set up for an appointment. Was dealt with promptly on day of appointment, and the repair was done in the amount of time estimated, including a multi-point inspection and a complimentary car wash! No additional work or service was suggested, which was nice, as I did not think my car was due to have any other work done. Also eceived a brief video by text showing recall repair that was done!

Chris was very professional, seeking solutions and giving an update whenever possible. I?d recommend Chris to anyone requiring assistance from Mercedes, and am very pleased with the personalized approach to customer care, a testament to what Mercedes represents and looks for in customer satisfaction.

Emily is the best! Efficient and so fast I love her!

Professional advisor giving all things to be done to your car..no complaints at all

I was looking for a new used car and it was my first time buying one on my own. Michael at Mercedes South Bay made it very easy for me to purchase this car. He was super friendly and easy to work with and very excellent at communicating. I definitely recommend working with him and this dealership!

Mr Frank attended to me and he was super in all.customer relations.,Perfect in his job. Very friendly.He makes sure everything is clean and honestly done I was highly impressed.He handled my job faster and with excellency

Thank you to Christopher for the excellent service & communication. Christopher helped me get a rental car when I didn't book it in advance, texted me several times with updates & even got off a stubborn sap spot on my windshield. Christopher was friendly & helpful throughout. He will be my "go-to "guy from now on!

Juan Raymundo is a good service advisor

My service advisor Amilcar Was totally professional, expeditious and helped me with the purchase of 4 new tires. He was incredibly thorough and made my experience as easy and quick as possible. Truly up to Mercedes Benz high standards

Great service. Very professional and helpful.

Greeted respectfully and professionally. Everything ahead was explained clearly and the service was timely

Excellent service . Very good management. Humble and Compassionate managers. Good customer service experience and great team work. On time finishing ?

Leased a GLC 300 through Mercedes Benz of South Bay. Had been speaking with Ronelle, but when I arrived at the dealership, she was not available, so Aly helped me. He got me a great car, at a great price. Very happy with the car. Sandeep

I'd like to compliment one of your Service Advisors, Emily Solis, for the excellent service she provided me last week. Emily's professionalism quickly exceeded my expectations. I am higly pleased with the professional manner. You have definitely gained a new customer who will refer all of her friends to Emily and Mercedes-Benz of South Bay. Thank you!

Fast and efficient!!

Service was outstanding! Chris in service department was awesome! thank you so much!

Frank is great! When I arrived at the service center, he was already waiting to check me in. Very efficient and helpful. Also very knowledgeable. I strongly recommend him as ur service agent.

Visited the dealership not expecting too much as I had looked at previous Yelp reviews. Glad that I took a chance and visited the dealership. The receptionist was courteous and warm and luckily Hasan was available to assist me. He was knowledgeable, patient, sincere and not too pushy in his sales approach and I appreciated that! He followed up with me and a week later I was able to secure the car of dreams🤗

Great service! They have been taking care of my GLK since 2013 and now my GLE and always do an amazing job.

Easy peasy experience. Friendly booking staff, flexible service dates, easy check in and quick service.

Sonia Gonzalez needs to work on her interpersonal skills with customers. I understand she's busy, but that shouldn't impede her ability to listen and take the time to ensure that my service-related questions are answered. She had a bit of negative attitude and body language, and it was clear that she was done with me and moving on to her next customer. I felt incredibly rushed throughout the beginning and end of my interaction with her. She got up and left while I was still reviewing the service invoice and asking for clarification on certain line items about the multi point inspection results. Is that the kind of behavior Mercedes Benz expects from a service advisor? Being busy is NO excuse. She also told me it would be a 1 hour wait and it ended up being over 2 hours. Setting proper expectation levels is also an important part of dealing with customers.

Friendly staff and excellent service. Never disappointed.

The work done to my car was done in an effective and efficient manner.

Best car buying experience in my 50 years of buying. Salesmen mark and Alex professional knowledgeable and polite. Best part auto nations no hassle pricing.

It was incredible to engage with Service Rep Sonia Gonzales. She was very attentive and understanding of my concerns. It is noteworthy that Sonia intended to educate me while ensuring I understood what was required and what the manufacturer's limitations were. Thank you, Sonia.

Love service at South Bay. Nice and friendly. Feel my cars ll be good care.

Bought a used car in August and noticed some issues with the suspension and the throttle. Brought it in to be checked, left it there (got a loaner), and picked it up about two weeks later (parts had to be ordered from Germany). Communication was great at all times and the car drives so much better now. Great job all around.

Bought a used car in August and noticed some issues with the suspension and the throttle. Brought it in to be checked, left it there (got a loaner), and picked it up about two weeks later (parts had to be ordered from Germany). Communication was great at all times and the car drives so much better now. Great job all around. All under warranty.

Outstanding Premium Service all the way. All dealerships should take lessons from Mercedes Benz of South Bay. Go see Monika Travis today you won’t be disappointed.

When I first got my benz I gave them a good review but the following month I discovered that Mercedes Benz of south bay has a fraudulent way of getting there innocent customers pay for what they did not signed for. my case I signed 36months of lease on my negotiation worksheet but on the agreement they change it to 48months. This is fraud! Fraud ! Fraud!

Great service and customer care. Christopher was great in advising

Be sure to check your car over many times before leaving the service center. Found damage to the car and it was pulling teeth for them to do the right thing. Service director was unapologetic about it and it shouldn't have had to be a haggling process for them to make it right. Found 3 issues before I left with the car. Only acknowledged one. When I got home found another scratch that wasn't there before I dropped the car off. Too frustrating to work with the service advisor. I'm searching for an alternate route to resolve this damage. Edit: Called the number in the reply. It was just the general phone number that took me to the automated operator.

Service advisor Brad Parker provided me with excellent service. The dealership is clean and bright, and there are plenty of people around to help you.

Our Salesman Daniel was wonderful and we so appreciated his knowledge of the car as we test drove it. He didn’t make it feel like a shell and he took a great care of us. I would give him five stars. I’m only leaving 3 stars on this review because then when we got to finance it felt like a shell game and we are sales-tricked into $10,000 in warrantees! And we kept saying no to the warrantees but he talked us into them allegedly offering better deals… Be careful to make sure you ask what the final bottom line is of purchase tax title and warranties . This was not shown to us and it was late at night and we had been there for hours and all they kept showing us was the the monthly payment. Apparently a standard trick of the trade. Silly of us but it was smoke and mirrors and we kept saying no to the warrantees and he kept offering us allegedly better deals on the warranties - but really all he did was extend our payments to 72 months which brought down the monthly of course and tricked us into $10,000 in warranties. Again we didn’t notice this until we got home and looked at the paperwork a week later…we now need to get out of. So be careful make sure you ask to see the total breakdown before you sign!… and you look at the total final cost of the car. I still can’t believe that my partner and I did not do this it is not like us but again it felt like a bamboozling shell game late at night. So upsetting on what could’ve been a five-star experience.

Excellent service!

Over the past 3 months I have had the worst experience ever. My car was in an accident and my insurance company covered my financial claim to have repairs fixed at SouthBay Mercedes of Torrance, Ca. During the three months my car was in their possession I experienced the worst communication and attitude ever with their Service Center employee. Mercedes has always provided the highest level of customer service for any auto inquiry in the past.This particular employee would find all the reasons to say NO , before she would consider a yes. The Manager mirrored the same negative attitude, but thankfully the Director stepped in and made the situation right. I’m going to Long Beach next time, although I’m only a few minutes from Torrance.

My service was exceptional.. Mercedes Bens reminded me of my maintenance appointment, and my service agent, Pablo, immediately booked an early morning app within two days and on the day I requested which was very convenient. I was given a Mercedes loaner car and Pablo texted me in the afternoon to go pick it up. Everything was done professionally. Pablo is exceptional. He is the best Mercedes agent in all my years. He is friendly, professional, punctual and doesn’t waist time. Excellent service!

friendly competent service

Chris was really professional, helpful and very nice. It's always great to arrive at the South Bay Mercedes and have a nice welcome also by the people that are working outside ... Great place!

Great experience and very smooth process. Shoutout to Keith Cambra!

The salesman mark‘ Derambakhsh was very helpfull and professional. He took me for a test drive on GLA 250 and explain all the features and how to operate the vehicle. Overall, I was very happy with his service and I will highly recommend him to my friends

Found damage to the car when I picked it up from service center. They only acknowledged that one thing was their fault and they were pretty unapologetic about it. It was a real haggle to get them to make the situation right. I found further damage once I got home, but it's too frustrating to work with service advisor previously as they were unhelpful.

Jaclyn is amazing. She worked with me to get the best deal on my repairs.

good salesman,but bad back office work,I asked my sigend documents copy including receipt ,but now respond!you can not image you paid ,and without any receipt and singed documents,purchuse agreement.

I have been visiting this dealership for over 20 years for the service on my many MBZs. This I the FIRST time that I was very disappointed with the result of their work. I brought my vehicle in for a problem with an error message on the dashboard. My vehicle is a 2022 E450 with only 2,700 miles on it and 7 months of age. The error message is "TEMPORARILY UNAVAILABLE - CAMERA VIEW RESTRICTED". The car was left for 7+ days and the technicians said we needed a new camera lens in front which was installed. After picking up the vehicle, the same error message occurred within five miles of the dealership. Now I must deal with the same process of giving up my vehicle for another several days. Hopefully, the technicians will get it RIGHT this time.

I just bought a GLC300 at Mercedes Benz South Bay. Ronelle was amazing. Ask for her. She was delightful, helpful and professional. Everyone there was gracious and professional.

Aly and everyone else took great care to make our purchase a good experience.

The service rep was knowledgeable and his customer service was excellent.

Jay Simmons is the salesman I recommends!!! Him and their Finance manager Jake are incredible and able to assist in helping you get into your new Benz! Great customer service!!

came in for annual maintenance. easy drop off, lyft taken care of to/from home, easy pick up. didn't take that long.

I purchased a used vehicle from Mercedes Benz of South Bay Auto Nation and I could not believe how helpful and friendly they were. Help me throughout the entire process and the contacted me soon after to check if there was any concerns. First that ever happened.

Frank is as good as it gets. I’d trust him with my child if I had one. He addresses every issue that I’ve ever had with my car. Makes sure that my pre paid maintenance doesn’t go to waste. He’s reliable, easy to communicate with and sure does know the ins and out of Mercedes Benz cars. If you just bought a Mercedes and need to find a service manager, ask for Frank. You’ll thank me later.

My new GLB was experiencing some chirping and we mentioned this when we brought it in for an oil change. Frank P. was our advisor and said the techs didn’t hear it that day, but asked us to please bring it back so we could leave it overnight and they could investigate the issue further. frank was very committed to making us happy and they were able to find & fix the noise! Normally, mechanics just say, “yep, sorry, didn’t hear anything, nothing is wrong” and send you home. MB of SB was very committed to my satisfaction, so 5 stars, Frank!

Juan Raymundo was the best!

My go-to for all my MBZ needs and issues. I’m always received by a friendly staff member, whether by appointment or drop-in. I book with my service advisor, Amilcar, who has been excellent every time: friendly, happy, interested in what I need, and works quickly to get me back in my car. I unknowingly left my wallet in my car for the whole day and when I came back to pick up my car, it was on the seat, untouched! Not all dealerships are as friendly or honest! Hope this convinces you why this one is special!!

Purchased my S550 8 years ago and have only taken my car to this Torrance dealer for all service. (My prior Mercedes was purchase from the same dealer and they did all service on that car also.) This time the car was there for over 48 hours with no communication from my service advisor. I called repeatedly and left messages for him to return my call because I needed my car for Friday night and the weekend. No response. I called and asked to speak with the Service Manager or the head of the dealership because I was unhappy and was told they were both in meetings but one would call me back. That never happened. Finally I was able to get through to my service advisor Brad Parker and he said "diagnostics" was what took so long and that my car was taken out of the queue while wating for the diagnostics to start. What?? I could have brought my car back for a later scheduled time and not waited 48+ hours. Finally $1300 later and at 5:30 p.m. I got my car in time to make my Friday night engagement. Also, I wanted the automatic high beams checked because they do not go off when cars are approaching. Brad said the dial was not turned to "Auto" and that was the easy fix for the problem. BUT now the dial is positioned correctly and the high beams do not go off as they once did when cars approach. Not worth it to me to go back for this problem and have the dealership keep my car again for 48+ hours. My confidence in this dealership's service department has certainly diminished. I guess the bottom line is that when you purchase a Mercedes you are buying a high performance prestige car but you are also expecting a higher level of service and professionalism for all after-purchase encounters. I am not happy with what happened this time.

Shopped 3 dealers in person. The salesman at South Bay was younger and knew how to operate the technology. Not the case at the other dealers (they needed help) showing the vehicle.

Ask for Jaclyn. She's the best!

Frank Perri and the South Bay Mercedes crew went above and beyond to take care of us. They suggested a couple extra fixes before my warranty expired which they did not have to do. Thanks Mercedes South Bay Team!!

Amicar always help always listen and tells me what’s wrong with the car he’s been my service provider for about 5 years now

Please thank the repair team on yet another world class visit !!!!....My service advisor Natalie is an expert on repairs and costs, with a calming sense that every issue will be taken car off for you. All in a 3 hour visit for all that work, meaning they are Fast too !!.......Thank you.

Jackie went beyond helping to solve a problem that Mercedes me was less than helpful.

Friendly, courtesy, and respectful

Amilcar was great , friendly , and made sure I had a great experience! Thank you !!

Excellent service, done on time from the first visit, thank you, Pablo for your excellent advice as usual

I didn?t feel very comfortable with my deal. Usually I have a satisfying feeling about the purchase this time I didn?t have that feeling?.

Absolutely perfect. My scheduled appointment was right on time. The loaner vehicle was waiting for me. My car was repaired the same day and returned clean looking like a new car. This is a fantastic dealership.

Our Sprinter service adviser Juan was excellent to work with.

Christopher met me in the service line at my scheduled time. He was kind and courteous and explained the service to be performed and the time needed for the service. I waited in the lounge and let me know when the car was almost ready. My car was ready and washed in the time he quoted. I will keep returning to Mercedes South Bay for service and I appreciate this advisor's amazing service. I should also mention a follow up text was sent with a video of my vehicle being serviced with narration by the mechanic servicing the vehicle. This was also amazing and appreciated.

Our service advisor, Sonia, is among the best. Super knowledgeable, professional and customer friendly.

DO NOT GO THERE! Service dept. is a total mess. CS is a nightmare. Regretting getting my car from there.

Very easy to work with and want to earn your business

Excellent

I had a great experience at MB of South Bay. My sale’s rep Hasan was a pleasure to work with, highly recommend.

Had to get the side small window replaced and they did it the same day. My service advisor for this was Pablo. He did great and kept me updated on the car status.

Clean, professional staff. Felt comfortable & safe. My agent was very professional & pleasant well dressed & friendly. GLC was serviced in a appropriate time frame and courtesy vehicle offered & satisfied with exvhange.

Great staff and awesome service!

Great customer service. Easy to make appointment online. Jacqlyn was my service advisor. She took the time to listen to all on my concerns and quickly got them all resolved. A plus!

Frank Perry is outstanding

Mercedes South Bay was super helpful and solved my car problems really fast.

The full experience from beginning to end was great. Aly was very professional, informative and lost especially very patient.

Used car department play games and their finance department is worse!!! A gang of sharks looking for pray. I bought a pre-owned vehicle just recently and when the first monthly payment slip came in, it was almost $50 more monthly, than agreed on. I called the dealer for a week about the matter and finally 2 weeks later the finance director Guillermo contact me saying that what I signed is exactly that amount. I explained to him that I have signed papers showing a different amount in front of me. He said he would contact me back, but then Jeromy Leon contacts me, which is the scum finance person I sat with to sign the finance papers, saying he didn’t understand what happen. He also said that the difference was because of the overall length/term of the loan, that it was only about $30 bucks off, and that I would pay the car off quicker on these terms. I responded, this loan is not what I agreed too, the dollar amount difference was never agreed or accepted by me and that I wasn’t looking for financial advice. Their solution to resolve this, was running my credit again. I assume a refinance, which first off I don’t trust you with my credit anymore, I can always do this on my own, but more importantly it will affect my credit. What scam are you trying to run here? I have signed paper work saying one thing but your system says another?? Since they haven’t offered a real solution and I’ve waited weeks, I had to hire an attorney to represent me. We’ll see what a judge has to say about it all and go after their licenses for defrauding customers! Oh and please don’t respond with your false “Please call our General Manager at (310) 513-5300 for ways we can work towards resolving these issues” you guys don’t care to resolve anything.

Nasty service!

I love Mercedes-Benz of South Bay, they take care of you & treat you like family. I’m always satisfied by them. My service advisor Emily is always a pleasure she takes care of any issues or concerns I may have.

Customer loyalty is huge here. I was told that during my first purchase. Mina, Mar, and Memo worked very hard together to help make a deal tailored to my needs. Worked above and beyond to make everyone happy.

Everyone at this location is great! This is my second Mercedes from this dealer. Sonia in service was awesome! She helped me get my recalls done in a timely manner, communicated with me on text and got me a loaner so I could get to/from work! Also, I really like the video they text from the mechanic of my car showing me everything and recommendations. Classy touch Mercedes! Cheers

Excellent service.

Service advisor was fantastic once I was connected with her. Unfortunately it took many emails, text messages and phone calls to get in touch with anyone who could give me an estimate before I brought my car in. Once it was ready, the checkout process with the service advisor was very smooth, then they made me wait over half an hour while they "washed and dried" my car, knowing I was in a hurry, and it was RAINING (so drying it made no sense). They tried, but missed the mark completely.

Took my w204 in for an airbag recall and came back to my car not starting. Natalie said they would charge me $300 just to diagnose the issue. Just poor professionalism, it was my first time at this dealership so it did not leave a great impression.

Mina found the car I wanted and got me a great deal! What I thought was impossible Mina made it possible and exceeded my expectations. He was attentive, organized, and transparent. The dealership atmosphere makes you feel right at home. I met other MBZ owners who are repeat customers I can see why. I highly recommend MBZ of South Bay

I came in for an airbag recall on my w204 and came back to my car not working. Natalie did not help me out at all and was just blaming the issue on me. They were charging a $300 diagnostic fee so instead I got my car towed to my mechanic where we found an ignition issue. How do you replace an airbag and then cause an ignition issue to the car when it was working perfectly fine when I brought it in? Just low class professionalism displayed by natalie, I was not offered anything in compensation but instead was blamed for the issue on my car.

I appreciate the thoroughness of Mercedes SouthBay. When bringing my car in for regular maintenance, they found there were two recalls that also needed to be dealt with. One needed the parts to be ordered so they had my car a couple days extra but it was not a problem as they provided a loaner car. I've been taking my cars to this dealership for many years and have always had a good experience.

Jacqlyn Mohl -service advisor was very helpful, professional and kind . I would recommend my friend now go to the Torrance for services their Mercedeses .

I always leave South Bay Mercedes-Benz feeling like a VIP! The service is extraordinary, and they have found a loyal customer in me because they always go over and above my expectations. Nothing can stop me from returning whenever I need repairs or service. I look forward to seeing my service manager and the rest of the staff. So helpful with answering questions and concerns I may have. I appreciate them so much!

When going on road trip it's nice to know your car has been given some kind of inspection, tires, brakes etc.

Had to reschedule my service appointment from 1/27/23 to 1/28/23. Due to my wife needed a loaner car. They asked my wife if she wanted to wait?! It would be at least or around “3” hours for a Oil & point inspection. By doing so the lady told me that next appointment date was not until mid April?! I then had her transfer me to a service manager April (very kind) in which there was no problem whatsoever on rescheduling!! “3” month wait for a B1 Oil service & inspection?? Really “NOT ACCEPTABLE”!!

The service advisor was very helpful in resolving the problem of my vehicle . It was a pleasure working with someone who is knowledgeable.

Very good experience, except I had to go back the next day for a reset of the service repair reminder

Great job. Fast service. And the staff are helpful

April Stewart-Cortez is the rudest manager at this establishment. Very disappointed because the sales staff is excellent. True when people say bad apple spoils the bunch.

Staff was very attentive, respectful and patient.

I just had a service and a couple of minor repairs done and the results and service are great.

Excellent job keep up the great work

Had received a notification from my service advisor regarding a recall from the factory. Went and spoke with her and she inspected the vehicle for the recall. Quickly determined the issue and advised me of next steps all in under 15 minutes. As always dealership took excellent care of my needs.

I went in to the dealership to replace an expiring lease to a new car with a new lease. As soon as I arrived, Michael Amos was extremely friendly and helpful. He went above and beyond to make sure that I leave the night with my selected car! Also, Mar Castro was incredibly friendly as my finance advisor. I had a great experience at the dealership and will be returning there for another brand new car when my lease is up.

My advisor Natalie was great! She kept me updated with everything my car needed. Made sure I had a loaner car to get me around meanwhile. I will definitely request her for next time I take my car to get serviced.

ml350 purchased in march 2022, 10 months later diagnosis, internal oil leakage. they won't cover repair. only driven less than 2400 miles. beware buying a vehicle from SBM on pacific coast hwy, torrance. january 2023.

Easy to book a service appointment. The service manager was there to greet me. The nature of the service was well explained. The car was ready on time and washed before I picked it up. Great service as usual.

Good Job. Adviser explained repairs required well. Quotes for repairs were high.

Got great customer service from Emily. Thanks Emily!

Soon as I walked in the building I was greeted by a young man and he asked have you been helped and I said no he said let me help you whatever it takes I will take care of it for you I said Ok I know every time I come here they are so friendly and nice and always offer me coffee and snacks I love owning a Mercedes Benz

Had my first annual service on my car this week. Frank, the rep who checked me in, was timely and knowledgeable. I waited for the service and it was done in about two hours. Very pleasant experience.

Service advisor Sonia was kind and professional!!

Fast, they pay attention to all my complaints. All service people are awesome.

David, Ray and Alfred all have been great in finding the car I need and answering any questions.

We had a terrible experience here. The salesman was unfriendly and seemed put out to show us cars. When we found one we wanted to see he left to get the keys and never returned. We won't be back.

Attended to quickly even though I was there before my appointment time. Nice attendants and service representatives.

Scheduled a service for my fiancé’s vehicle and was asked if we would wait at the dealership for the vehicle. We decided we would. When we arrived there, our service advisor was not there and then we were told the vehicle wouldn’t be ready until the following day due to the time of the appointment and many vehicles. If the late appointment was not going to have the vehicle ready the same day, the advisor should have communicated this prior to the date. Luckily, Cliff helped us and got us an Uber back home.

This was a great experience and Jacqlyn Mohl was amazing. She was very attentive and helpful.

I arrived in time for my appointment. MBSB was ready to accept my vehicle as scheduled.

When I arrived I was waiting the rep. in the car 10min. Finally, she showed up and didn't say anything about my waiting. Whenever I visited the Southbay svc center, no one takes care of customer. They're all in the building and I have to figure it out. The other svc center I visited in LA, the cars come in svc center, the reps. approached ask why I come. They take care of customer.

I love Mercedes-Benz of South Bay. I have purchased several Mercedes from them. This is the only place that I shop for my Mercedes. I love the customer service that they provide and the warm and welcoming feel that you receive.

Easy to get into the store and the people work are very kind to get approach of any question

My husband recently purchase an EQS and worked closely with Monika Travis. She was excellent at pursuing the right car to meet his requirements. She was very diligent throughout the process and it was a very professional and smooth transaction. Loving the car.

Rick from Sales was very helpful and knowledgeable. Even though I bought a used BMW and not a Mercedes, they treated me just the same as if I was buying a Mercedes. They made sure the car was ready (maintenance and detailed) before I could purchase it. Rick kept me in the loop every step of the way. Thank you for your help.

Jacqlyn is a great service associate!

I do not normally leave reviews especially when it is not good, but I had a really bad experience when I bought a car at this dealership. They have the WORST customer service and staffs are NOT friendly! I want to warn other people. 1. They tried to screw me over with the higher rate (6.59%- dealer rate) when I had over 780 credit score saying it was the best rate they could offer and that I would need to get a refinance on my car after the first payment to get a lower rate. (I went to BofA directly and got 4.69%- when I told them I would get the loan directly from them, they then offered me 4.59%) Not only that, They lied about sending a rate quote to 3 major banks to get me the best rate. But my credit report only showed 1 credit inquiry from Wells fargo which meant they only sent it to one major bank. 2. They tried to rip me off with an additional financing charges. ** You need to look at the contract very carefully. Ask them to print out the documents and go over every items. They will put wrong numbers and misc. charges that you can simply miss if you don’t look carefully. And this is review re: SERVICE DEPT My car was having some issues 2 months after I bought the car. so I took it to the service dept and was scheduled to pick it up a week after. I was supposed to pick up my car at 8:40 in the morning. Got there 10mins early and by the time I picked up my car and left the dealer was 12:30pm. I got no sincere apology from anyone when I complained about the waiting time. No one explained to me what was done, my car was just left outside on the parking area. My whole experience with this dealer has been so TERRIBLE AND AWFUL. I DO NOT RECOMMEND THIS DEALER TO ANYONE!

Great services. Natalie was very professional and helpful. Thank you

My service advisor Emily Solis made my experience palatable. She always gave me updates on my vehicle. Emily is the only person that makes me want to return.

I do not normally leave reviews especially when it is not good, but I had a really bad experience when I bought a car at this dealership. They have the WORST customer service and staffs are NOT friendly! I want to warn other people. 1. They tried to screw me over with the higher rate (6.59%- dealer rate) when I had over 780 credit score saying it was the best rate they could offer and that I would need to get a refinance on my car after the first payment to get a lower rate. (I went to BofA directly and got 4.69%- when I told them I would get the loan directly from them, they then offered me 4.59%) Not only that, They lied about sending a rate quote to 3 major banks to get me the best rate. But my credit report only showed 1 credit inquiry from Wells fargo which meant they only sent it to one major bank. 2. They tried to rip me off with an additional financing charges. ** You need to look at the contract very carefully. Ask them to print out the documents and go over every items. They will put wrong numbers and misc. charges that you can simply miss if you don’t look carefully. And this is review re: SERVICE DEPT My car was having some issues 2 months after I bought the car. so I took it to the service dept and was scheduled to pick it up a week after. I was supposed to pick up my car at 8:40 in the morning. Got there 10mins early and by the time I picked up my car and left the dealer was 12:30pm. I got no sincere apology from anyone when I complained about the waiting time. No one explained to me what was done, my car was just left outside on the parking area. My whole experience with this dealer has been so TERRIBLE AND AWFUL. I DO NOT RECOMMEND THIS DEALER TO ANYONE!

I was told the process would take 2 hours...it took 4 1/2 they wanted to certify my car but it took 3 hours and I never received an offer....a ballpark that it was going to be $5k and I certainly wasn't going to accept that

I do not normally leave reviews especially when it is not good, but I had a really bad experience when I bought a car at this dealership. They have the WORST customer service and staffs are NOT friendly! I want to warn other people. 1. They tried to screw me over with the higher rate (6.59%- dealer rate) when I had over 780 credit score saying it was the best rate they could offer and that I would need to get a refinance on my car after the first payment to get a lower rate. (I went to BofA directly and got 4.69%- when I told them I would get the loan directly from them, they then offered me 4.59%) Not only that, They lied about sending a rate quote to 3 major banks to get me the best rate. But my credit report only showed 1 credit inquiry from Wells fargo which meant they only sent it to one major bank. 2. They tried to rip me off with an additional financing charges. ** You need to look at the contract very carefully. Ask them to print out the documents and go over every items. They will put wrong numbers and misc. charges that you can simply miss if you don?t look carefully. And this is review re: SERVICE DEPT My car was having some issues 2 months after I bought the car. so I took it to the service dept and was scheduled to pick it up a week after. I was supposed to pick up my car at 8:40 in the morning. Got there 10mins early and by the time I picked up my car and left the dealer was 12:30pm. I got no sincere apology from anyone when I complained about the waiting time. No one explained to me what was done, my car was just left outside on the parking area. My whole experience with this dealer has been so TERRIBLE AND AWFUL. I DO NOT RECOMMEND THIS DEALER TO ANYONE!

My appointment was apparently not in the system . I had to show my email confirmation. I was asked to come back at 2 when my appointment was at 12:40 Thanks to Emily my service advisor for doing a goid job always otherwise, I would have not returned to this dealer .

Wife car getting service

Service tech was very professional and friendly and helpful.

April was very diligent, patient and professional in addressing the repair needs for my vehicle. Also, the person that schedule the appointment over the telephone was professional and provide excellent service. Excellent customer service by both staff members from beginning to end.

Customer Service great from start to finish. My service tech is very knowledgeable and knows what I expect when I come in for service on mycars

Needed immediate service. Juan took care of my car and sent me home via Lyft. My car was ready for pickup before closing!

Great service

Ashley was excellent when it came to explaining everything & ensuring we were comfortable with our purchase. Thank you Ashley!

Excelente service and a excellent and professional courteous agent, yes I recommend Mercedes Benz automobiles.

The best service i have ever received at any dealership. Everyone was transparent and very helpful. Even though they were busy, I didn’t have to wait long either. Im a Mercedes Benz of South Bay customer for life!

Extremely friendly and professional staff

My car was due for scheduled maintenance. Service was easy and hassle free - I was able to get a loaner car for the two days they kept my car. Communication was good. They even vacuumed my car before returning to me - and my car was full of sand and dog hair so that was really appreciated

To begin, my car has been in at this dealer for a sunroof/sunscreen repair a total of 4 different times within 6 months. Each time I have gotten the car back, I was assured that the issue had been resolved, but in each instance, I found myself back at the dealership because the “repair” had failed. Every time I have gone to the dealership to either drop off or pick up the car, it has taken a minimum of 2 hours of my day. If my issue had been properly resolved on the first visit, this time would have been nothing in the grand scheme of things. However, the lack of a successful resolution of my issue has resulted in a significant amount of inconvenience to my personal time (currently up to 8 hours and counting). Beyond that, each time my car was returned to me there was debris from the repair all over my interior, tools left on the front seats, and filthy smudges on multiple interior windows. On the final return, I even found a cigarette lighter on my passenger seat. To add insult to injury, when I came to pick up the car after the FOURTH sunroof repair, I (not the dealer rep) found a deep scratch on the driver’s side door that had to be fixed before I could take the car home. At this point, my car has been torn apart so many times that I am extremely worried about excessive wear on the components that needed to be gone through in order to fix my roof. And even more so, I am scared to use my sunroof for fear that it will fail again. After how many times “repairs” have been performed, I really shouldn't have to feel that way, but I do. My service writer was always very helpful and apologetic and did her best to keep me updated on the progress or lack thereof, but that good customer service does not make up for the overall bad experience I have had each time I have visited this dealer.

Extremely friendly and professional staff

service is okay and wait time is within what was promised

It was the most smooth car buying experience. Mercedes was a great salesperson who took care of us.

Took me vehicle in for its scheduled service and the service was excellent. I also asked for some additional items to checkout which were performed per my request. Couldn't be happier!

It was the most smooth car buying experience. Mercedes was a great salesperson who took care of us.

I have impossible expectations for dealers to meet when buying a car, because, unfortunately, I worked in this business. After selling only a couple hundred cars, I got out of the car sales gig, but the stench was hard to wash off. Now I'm very sensitive to even the slightest whiff of shady business practices, and I find any interaction that's less than transparent, honest, and straightforward to be so aversive, I have a really hard time finding someone I will work with. That is until I ran into Hasan at South Bay Benz. Hasan was accommodating, easy to work with, up front, and transparent throughout the entire process. He anticipated my concerns, offered creative solutions, and never once set off my shady sales radar. He made the deal happen and facilitated the entire transaction from my internet inquiry to delivery. In finance, Mar was just as delightful to work with. Again, she also offered only options and products that might confer some benefit to me, and her suggestions were tailored to my unique situation and the type of car I was buying. She also suggested creative solutions to my concerns and earned my trust quickly (this is not easy). Jason (sales manager) was also nothing short of professional and easy to communicate with, and Mike was kind enough to help with delivery the next day. Both are assets to the business. In the end, I drove a total of 11 hours over 2 days get the car my wife wanted. I'm delighted that Hasan, Mar, Jason, and Mike made the transaction pleasurable and worth the drive. (l can't believe I would call any car deal "pleasurable," but good people are good people, even if you find them in car dealership).

Pablo was great inorder to take care of my car for first service. But I feel costing is too high being it is MB. If you can work on pricing part that would be great.

Dealer told me I could transfer financing to another bank within 7 days to get better rate. After buying car, dealer finance mgr won’t allow the transfer. Mgr says she was never told there would be transfer.

Jaqlyn the service advisor is top notch and friendly and very helpful for all our Mercedes Benz needs for our 2 Mercedes vehicles!!!! I will not go anywhere else! Very satisfying to deal with her, Jaqlyn mohl is the BEST!!!!!

I had an appointment for an oil change and was told it could take more than a day as the parts were not there even though I had the appointment which they had time to get parts, the service advisor said they don't get parts until the vehicle is there. I was told I would receive a call once the parts arrived so I could take my vehicle back and I never received a phone call. I had to pay for another place to do it even though I have prepaid oil changes with AutoNation. I informed a service manager a couple weeks later as I still hadn't received a call and was told to make future appointments with her which I did for the next oil change. I went in on my appointment day and was told it would be a few hours even though I had an appointment. I was told an appointment was just to drop the vehicle off not for the service. I received a call 6 hours later to pick up my vehicle. 6 hours for an oil change is unacceptable even if there are 6 vehicles ahead of me (which is what I was told). Once I received my vehicle, the paperwork said that oil maintenance light was reset but it wasn't as I had to reset it myself.

Being my first experience purchasing a vehicle through a larger dealership, I can confirm that the experience was better than I could have imagined. The staff were kind and helpful. I am very happy with my new car. Emily and Mar were attentive and walked me through everything carefully and went above and beyond to make the experience easy and relaxing. 10/10 would recommend.

Best Mercedes ever! Julian was great he was very genuine and took the time to learn what I really wanted. Very satisfied with the service I highly recommend him!!

Great service with Juan. Ill definitely be coming back here in the future for my sprinter vans. Thank you, Juan!

Bad, unprofessional experience. Many issues with our purchase. Good car but had an issue that said there was no problems. Moreover, purchased the cat on 12-9 and as of today 1-4-23 the dmv paperwork has not been submitted and we are driving with an expired registration because of this. Having difficulty getting a call back. Appears to be one of those…got your money…good luck. Not professional— Mike and Jeannette.

Every time we come in with a problem or when service is needed on our car, Amilcar is so kind and attentive to us. He is always so welcoming to all of our questions and patient when I need to translate in korean to my family which I am beyond thankful for. We only have one car so its a must we are given a loaner car and Amilcar goes above and beyond to make sure we are taken care of. Thank you so much for always being so helpful and kind every single visit!

Every time we come in with a problem or when service is needed on our car, Amilcar is so kind and attentive to us. He is always so welcoming to all of our questions and patient when I need to translate in korean to my family which I am beyond thankful for. We only have one car so its a must we are given a loaner car and Amilcar goes above and beyond to make sure we are taken care of. Thank you so much for always being so helpful and kind every single visit!

I describe my experience with Southbay, Mercedes Benz, exceptional, great customer service all the way from management, sales staff .

I describe my experience with Southbay, Mercedes Benz, exceptional, great customer service all the way from management, sales staff .

The whole process took almost 4 hours. A little long would you not say also. However, everybody was extremely pleasant and polite and courteous and professional, but 4 hours is still too long………. Update………………Since the GM reached out to my post and left a phone number to call, I tried to contact him 2 days in a row and left messages and was told he would call me back within a few hours but unfortunately he never did.

My sales man James was awesome, straight forward and great to work with as well as Allam in the finance department, I will being going back to purchase another vehicle with them in the future. Highly recommended!

I had an appointment for an oil change and was told it could take more than a day as the parts were not there even though I had the appointment which they had time to get parts, the service advisor said they don't get parts until the vehicle is there. I was told I would receive a call once the parts arrived so I could take my vehicle back and I never received a phone call. I had to pay for another place to do it even though I have prepaid oil changes with AutoNation. I informed a service manager a couple weeks later as I still hadn't received a call and was told to make future appointments with her which I did for the next oil change. I went in on my appointment day and was told it would be a few hours even though I had an appointment. I was told an appointment was just to drop the vehicle off not for the service. I received a call 6 hours later to pick up my vehicle. 6 hours for an oil change is unacceptable even if there are 6 vehicles ahead of me (which is what I was told). Once I received my vehicle, the paperwork said that oil maintenance light was reset but it wasn't as I had to reset it myself.

The service experience was easy and I was able to schedule a flexible pickup time as my car was being serviced while on vacation. Great experience!

Excellent

Excellent, Frank Perry was on top of my problem. He acted quickly and even replied - at length - to my text inquiry.

Tires cam back deflated when it was supposedly checked. The car was dirty inside and out. I hope they did do all the service. I’m going to check at a local garage and see if they did do it. For $1000, these guys are not the ones to go to.

My service advisor was great, but did not get great feedback on when vehicle would be ready. I can appreciate it was New Year’s Eve, but her team all left at closing time and there was an over 2 hour delay to quoted pick up time.

Monica made the transaction very easy as well as the finance department. We are extremely pleased with our new GLB250. Would come back to Thai dealer in the future. Thank you for making this purchase so easy for my wife and I.

Thanks for the fantastic service! Aly and the team are very professional and made it happen! Excellent place I recommend with 5 stars🥂

As a first time owner of a certified perpendicular 300 GLC, I did feel as if my questions regarding a B1 service after fewer than 6,000 miles were driven on a newly certified MB. I received a phone call from from MB to inquire about my level of satisfaction with the service appointment. When I voiced concern about the experience, I was told I would receive a follow up call from a service manager. It?s now been 72 hours since that call, and no one has contacted me.

Amilcar did an awesome job and everyone I encountered was very friendly. Will definitely comeback for anything my car needs.

I was amazed by how polite and nice everyone was. Definitely went the extra mile to make sure we were treated right.

Jacqlyn Mohl is a pleasure to work with and my go to service advisor. Knowledgeable, professional, and top notch communication.

My experience was nothing short of fantastic! Everyone was very professional, timely and made the car buying experience painless! I will definitely look to Southbay for my next vehicle purchase!!!!

Went in Mercedes of South Bay to have my service done. Check-in and drop off was quick and easy. Amilcar was very helpful and informative. They even sent me a video showing my car up on the rack being worked on… loved this special touch. Car was ready earlier than expected and I was promptly notified. Overall Wonderful experience.

Natalie Duncan did a professional job, was friendly and kept me up to date on the progress of my car.

Emily was great and communications were prompt as was the service

I was amazed by how polite and nice everyone was. Definitely went the extra mile to make sure we were treated right.

I love doing business with Mercedes Benz of South Bay! Especially David Guerra, he?s been great at helping me lease cars , and he just helped me with the buyout of my lease!

Mercedes Benz of South-bay is my favorite and most trusted place to take my car for maintenance/service. I don’t trust my car with anyone but them! I just recently had my vehicle serviced here and their service department is amazing! Emily was my service advisor and she is one of the best you can have to help you with whatever needs your cars has. Emily is beyond terrific she is very pleasant to deal with and makes the process of booking seamless. She is very knowledgeable about the timing and service your car needs and she is was very helpful and will answer all concerns you may have,she was also very thorough with keeping me updated on the status of my car throughout the duration of the time it was there! She made me feel my car was in good care and took the time to follow up with me. I must say Mercedes Benz of South-bay is one of the best service departments in Southern California and I will always be committed to them because of their customer service and convenience. They manage to make me very happy to take good care of my car. I love Southbay Mercedes Benz, thanks again so much!

Frank Perry always provides the best service!

i had an service appointment scheduled at south bay location for first time. Amilcar Mejia helped me with this and got my car ready in very timely manner, and he was helpful with explaining thoroughly that needs to done. will definitely come back for next appointment.

Southbay Mercedes should be the only store you buy your next car from. Jake and Ryad are both great guys, very professional and easy to deal with.

My Mercedes was towed in for a failed ignition switch, ABS and tire pressure sensor. The car sat for a week and they didn't offer a loaner. They determined the problem was the ignition switch and it took a week to get the part. They tested the car and determined another part was needed to resolve the problem. Their method to is keep changing parts until the car function and are NOT ABLE TO DIAGNOSE the problem. The access panels were not replaced along with other parts not reattached. The Tire Pressure is not working and now sunroof is not working properly.

Work done in time

I needed to have some work done on my car and I was so grateful that was brought to my attention that one of the items was on my warranty, and I really appreciate my service advisor, Frank Perry for bringing that to my attention and also appreciate the courteous service.

Chris Zielyk was extremely helpful; I took my car for loosing air from rear tire. Within 1.5 hours I had my car back with changed tire and ready to go. I appreciate the effort and supervision of Chris in getting the job done so fast on a Saturday and I was able to get to my appointment.

Cliff is the best advisor. He is cool

They are not professionals, sellers are very dumb to speak and serve the client

Updated 12/26 Went in today after April the service manager told me they wanted to fix the issue, she told me I wouldn’t have to wait long and it’d be done by the end of the day. Came in and was told they “don’t know when it’ll be ready” Brad helped and tried to get April to meet with me in person but she was unresponsive. This branch is full of irresponsible adults who don’t know how to have integrity and don’t keep their words on situations that need servicing. Not wasting my time here anymore. I had an appointment with Sonia 12/8 to get my car serviced, had no issue getting in as it was at 7am. The same day I was told that it would need a few more things but would be ready by 12/9. 12/9 comes and I go to return the rental (from Midway)that I had to request (they didn’t offer it at all). They tell me it will be ready Monday afternoon 12/12. Monday turns into Tuesday which turns into Thursday. I got another rental from the dealership themselves for this time, the car was extremely dirty, clearly not cleaned out from the previous drivers and stains /spills all over. 12/15 I FINALLY get to pick up my car, I won’t complain about price because it’s expected taking it to the dealership however, I paid for an alignment, oil change, full service check including lights and fuses. Alignment was not done correctly, oil change was average, lights that burned out were not fixed, they left a dirty rag in the car when I picked up too. The whole time Sonia did not answer any of my phone calls for updates and instead I had to go over to be told when my car would be finished (which was never accurate). I emailed her about the alignment the day after pick up and still no response, any response from her was two days after the initial text. I do not recommend going here if you have something more than an oil change especially servicing with Sonia. Take your money elsewhere, I’ll be going to the one in Long Beach from now on.

i love Mercades-Benz South Bay they give the best service and they leave my car spotless, i love them !

I scheduled a tire replacement at Mercedes-Benz of South Bay. The tires were somehow unavailable due to logistics. Service manager Frank tries his best to minimize the inconvenience. Will definitely come back to him.

Been having my car serviced here for years. Sonia is definitely the BEST! She’s always attentive and helpful.

I leased my vehicle from SouthBay so naturally I have it serviced there. The service is great, easy and dependable. The attendees are helpful and I enjoy working with my service advisor Jacqueline.

Amlicar service advisor knowledgeable and best, he is pro and knows what he is doing,

Customer service is always good. However, the loaner car experience was horrible. MB didn’t have any vehicles available so had to use Midway. Noticed inside was a little dirty but I was only going to have it for about 4 hrs. Went to the store & as I was putting my packages in the car I was able to see all of the filth. Trash, food & dog hair everywhere. I immediately returned the car & a replacement was given. However, there is no way that vehicle should have been given to anyone. Worst loaner vehicle service since being a MB customer from 2019.

Great experience

Stop with the terrible washes. They actually make the car look worse!

I gave it a 4 star because it took longer for them to actually check my car. I understand that it’s due to the lack of staff. However, my contact, Sonia, took care of all my questions timely and professionally. In the end I was happy to get my car back.

Jacqlyn my service advisor was very knowledgeable, professional & understanding of my needs. Highly recommended

Good service!

Loved the time spent and the attention to detail. I knew what I wanted- in a general- and walked away happy with a (new to me) MB SUV. Duvier was great.

All the services and courses were satisfactory Thank you for helping me with language communication and kindness, especially because there is a Korean

My ML350 was brought to South Bay Mercedes on 9/2/2022 as a result of an attempted theft of my catalytic converters. The local police department helped me to facilitate a flatbed tow given there was much debris found under my vehicle and it was unclear as to what damage was done to the undercarriage. The car was delivered to South Bay Mercedes for repairs. My vehicle was inspected nearly a week after it was delivered. The mechanic created an estimate for repairs and stated that I was lucky that the catalytic converters were not stolen. The exhaust system was damaged in the attempted theft. Approximately $1,400 was estimated for the repair. My insurance adjuster inspected the vehicle within days, met with their mechanic, took pictures, and authorized the repairs as recommended by their service department. I was advised parts needed to be ordered and I would be notified when they arrive, however they would be keeping my car because it was undriveable. The service representative assigned did not keep me apprised of the status, therefore I would follow-up with them every few weeks for an update. Nearly a month had gone by, and I was advised by their service manager that there were issues obtaining the parts because of the supply chain on going dilemma. There was an ETA for the parts noted for ?10/25?. After this date I follow-up with service for an update on the parts and repairs. This carried on for another few weeks. When I finally reached a person, I was advised the parts were still not received, and they did not have a new ETA. I again attempted follow-up with the service manager who did not return my calls. I reached out to the general manager on or about 11/22 and was advised that I could follow-up with him anytime should I not receive communication from his staff. The next day I received a call from the service manager who said that the parts had still not been received but would keep me advised. I asked if they could do a temporary repair, so that I could have use of my vehicle and he stated that he would investigate this option and get back to me. On 11/28, I called the service manager several times and finally reached him. He stated that he looked under my vehicle with a mirror and did not see any damage and there was nothing wrong with my vehicle, I could come pick it up. I though surely that this amateur inspection was inaccurate, given I was advised by the tow truck driver that he could see the damages, and pictures showed the damages taken the day of the incident, their mechanic diagnosed the problems that needed repair, and he also inspected the vehicle with my insurance adjuster, and I was awaiting parts for 3 months. But now, 11/28, my vehicle has no damages? I had my vehicle removed from this facility and had the damages addressed elsewhere. I cannot begin to express my dissatisfaction with the way this entire incident was handled. I reached out to the general manager once more and he has not returned my calls. As a result of this incident, I do not recommend this dealership for service: 1. They did not perform adequate customer service for updates or even return calls. 2. They self-claim to have misdiagnosed the damage to my vehicle and apparently advised of a $1,400 repair that did not need to be performed. 3.They kept my vehicle for 3 months for no reason creating a loss of its use. 4. The dealership has no apology made, nor concern for what they have done. I did not feel that my vehicle was in the car of a Mercedes dealership, rather a mickey mouse operation. Being a Mercedes family all my life, I was blown away by the lack of regard, professionalism, and courtesy I received. I have been in the market for a newer model, but I can assure you as a result of this incident, it will not be purchased at South Bay Mercedes.

This was a scheduled maintenance visit. Obtaining the appointment was easy and the service was completed earlier than planned. Christopher answered all of my questions and is very professional.

I don't know how they did it, but they did it! I got the car I wanted, with the options I wanted, in the color I wanted for the monthly payment I wanted...All of the credit goes to my amazing sales rep, Duvier Vasquez! I thought we were too far apart on price but Duvier kept working on my behalf until the management team gave me a very good price for my trade and knocked off whatever they could on the price of my new car. I had a VW Atlas. Now, I have a 2023 GLE 350 and I couldn't be happier! Thank you!!!

My ML350 was brought to South Bay Mercedes on 9/2/2022 as a result of an attempted theft of my catalytic converters. The local police department helped me to facilitate a flatbed tow given there was much debris found under my vehicle and it was unclear as to what damage was done to the undercarriage. The car was delivered to South Bay Mercedes for repairs. My vehicle was inspected nearly a week after it was delivered. The mechanic created an estimate for repairs and stated that I was lucky that the catalytic converters were not stolen. The exhaust system was damaged in the attempted theft. Approximately $1,400 was estimated for the repair. My insurance adjuster inspected the vehicle within days, met with their mechanic, took pictures, and authorized the repairs as recommended by their service department. I was advised parts needed to be ordered and I would be notified when they arrive, however they would be keeping my car because it was undriveable. The service representative assigned did not keep me apprised of the status, therefore I would follow-up with them every few weeks for an update. Nearly a month had gone by, and I was advised by their service manager that there were issues obtaining the parts because of the supply chain on going dilemma. There was an ETA for the parts noted for “10/25”. After this date I follow-up with service for an update on the parts and repairs. This carried on for another few weeks. When I finally reached a person, I was advised the parts were still not received, and they did not have a new ETA. I again attempted follow-up with the service manager who did not return my calls. I reached out to the general manager on or about 11/22 and was advised that I could follow-up with him anytime should I not receive communication from his staff. The next day I received a call from the service manager who said that the parts had still not been received but would keep me advised. I asked if they could do a temporary repair, so that I could have use of my vehicle and he stated that he would investigate this option and get back to me. On 11/28, I called the service manager several times and finally reached him. He stated that he looked under my vehicle with a mirror and did not see any damage and there was nothing wrong with my vehicle, I could come pick it up. I though surely that this amateur inspection was inaccurate, given I was advised by the tow truck driver that he could see the damages, and pictures showed the damages taken the day of the incident, their mechanic diagnosed the problems that needed repair, and he also inspected the vehicle with my insurance adjuster, and I was awaiting parts for 3 months. But now, 11/28, my vehicle has no damages? I had my vehicle removed from this facility and had the damages addressed elsewhere. I cannot begin to express my dissatisfaction with the way this entire incident was handled. I reached out to the general manager once more and he has not returned my calls. As a result of this incident, I do not recommend this dealership for service: 1. They did not perform adequate customer service for updates or even return calls. 2. They self-claim to have misdiagnosed the damage to my vehicle and apparently advised of a $1,400 repair that did not need to be performed. 3.They kept my vehicle for 3 months for no reason creating a loss of its use. 4. The dealership has no apology made, nor concern for what they have done. I did not feel that my vehicle was in the care of a Mercedes dealership, rather a mickey mouse operation. Being a Mercedes family all my life, I was blown away by the lack of regard, professionalism, and courtesy I received. I have been in the market for a newer model, but I can assure you as a result of this incident, it will not be purchased at South Bay Mercedes.

Our experience was wonderful and our service advisor Emily was great! Emily kept us up to date on our designated services and was there to answer all our questions.

I don't know how they did it, but they did it! I got the car I wanted, with the options I wanted, in the color I wanted for the monthly payment I wanted...All of the credit goes to my amazing sales rep, Duvier Vasquez! I thought we were too far apart on price but Duvier kept working on my behalf until the management team gave me a very good price for my trade and knocked off whatever they could on the price of my new car. I had a VW Atlas. Now, I have a 2023 GLE 350 and I couldn't be happier! Thank you!!!

Brought my car in for service and Pablo was my Advisor. My experience was excellent, they were friendly, quick and knowledgeable. Thank you!

No complaints. Everyone was very helpful and I am very pleased

It was good and fast

Friendly courtesy polite and respectful

I made a service appointment online with Mercedes Benz of South Bay easy enough, no technical issues. I had a major service done requiring me to leave my car overnight and get a loaner, which was also a pleasant transaction. I make these points because Covid has made it painfully difficult to take care of common service needs. But not here. Customer service was top notch - Jacqlyn always provides the best customer experience, and service of my car was exceptional as usual. I really like that they provide a video of the mechanic’s inspection so you know exactly what’s good and what needs attention before moving forward with additional repairs, etc.

James Hwang was very kind and helpful over all

I would've given 5 stars however, I was not happy with the car loaner I was provided. When I made my appointment I requested a loaner for the days that my car will be servicing. The loaner that was given was not what I expected. I have been driving Mercedes and been with Mercedes South Bay for over 10years and never had to drive a loaner other then a Mercedes. I feel that as a loyal customer and Mercedes Benz owner, I should have been given a Mercedes for a loaner and nothing less.

I am sad to say it was a terrible experience. The agents are not welcoming. I’ve received service in the past and I was told the issue with my car would be resolved. In less than a year that turned out to be false and other issues arises. They didn’t want to take responsibility and want to extort more money that’s hard to believe. I am getting the service needed from an independent service center with a much cheaper price. Even with all the money they charge they don’t want to guarantee their work. They’re dishonest and cannot he trusted. I won’t recommend their service to anyone.

I recently purchased a GLC 300 and when I tell you MiKe Amos went above and beyond I'm so very grateful or him. Every one was very courteous. Thank you for the wonderful experience

This is an update to my purchasing process. Ryad was our sales representative and he was amazing. Very friendly and knowledgeable. He followed through on everything and made sure we were happy.

The service we received it was very helpful, very clear and definitely good service Very good team work everyone very nice and kind Merry Christmas to all you guys

Great service

Fast and friendly service

Great service! I’ve been taking my cars here for years and never had a bad experience. Knowledgeable techs and service writer. Thanks Frank, you are the best!

Took my car in for service on emergency basis close to closing time with dead battery (Auto Club had jumped me.) While there, did Service B 80,000 service needed as well as new battery. First time working with Jacqlyn Mohl and will use her as advisor in the future. Very good about advising me of status as service done and made claim with extended warranty company for me. Took time to answer all my questions. Arranged for Lyft driver to take me home and then pick me up when service done.

It’s been such a great experience, originally I saw the car on Carfax and I asked if the car was still available, they responded to me right away, they called me next day and we scheduled an appointment for the next day. When I got at the dealership, Emily helped me all the way until she put the GLS 450 keys on my hands, it was a trade in for a GLA 250. Kelly was so crucial in this trade and I drove out of the place with $0.00 down payment. Full tank of gasoline. Thank you so much mr. David Araujo, Kelly and Emily Anderson. I highly recommend this Mercedes-Benz dealership.

They are the professional maintenance team. I had a back lamp problem but they replace it only 2 days completely.

Amilcar took PERFECT care of me and had tremendous service . He is the reason I walked out of my appointment smiling ! He took such great care of me !

Very efficient and timely . Personal service and availability of courtesy car

good

I came in for an oil change. Got additionally a tire rotation and car wash + vacuum as a bonus. It took about an hour and a half from drop off to pick up. I worked on my laptop and sipped hot chocolate in the lounge meanwhile. There is a nice work station, WiFi and coffee bar.

Naomi Gutierrez offered excellent service! Best service adviser.

Such a great experience! Hayes McMillan is a phenomenal salesman! I have went to him 3 times over the years and he never disappoints! Overall this location is awesome, plenty inventory to choose from and always going the extra mile!

Car service was completed promptly as promised, however when I started the car to leave the dealership my dash displayed a 'service due' message. Had to wait another 30 minutes before they reset the computer.

The job was down cleanly and thoroughly

service writer denied I had a problem with my wiper blades. He refuse to have them checked by the service department, unless I paid $225.00. My receipt from last year indicated a two year guarantee on the blades & new battery I had purchased. An auto parts store will both sell & install Bosch blades for $39,99. I felt terribly insulted, as the service writer would not believe that I had any problem,

Repair on key driving component plus multi point inspection. Done throughly.

Welcoming and friendly.

Excellent service. Vroom made buying my first car extra special and easy

Frank was very communicative and helpful!

5 starts to Duvier Vasquez excellent customer service.

felt welcome and non pressure buy car. My sales person was super nice and very helpful. Definite recommend this dealership any in the market for a car.

Excellent customer service sales man Duvier Vasquez did a great job, thank you . My Mercedes GLC 300 coupe is amazing 🤩

They were really helpful with answering all my questions and went into depth for better understanding

Recall for front Axle Axle replaced, suspension work alignment performed. Very fast, quality service.

I can not say enough positive things about Frank Perri. He goes above and beyond every time!! Client satisfaction is his priority. He’s very straight forward and honest. If you need a new service advisor see Frank Perri, you will not be disappointed!

Dealer was pretty busy. I was able to get my vehicle service within the allotted time promised and on the go.

Service impeccable! Communication, workmanship, honesty we had absolutely no complaints. All around a great experience.

We were told it will take couple days After dropping the car we were told that parts need to be ordered and that will take a few days for them to arrive. The question is this is a recall for certain car, how come the parts wasn’t ordered before giving us an appointment? Secondly. We had to waste almost a day in your shop for loaner.

Quick fast and efficient eager to help always deliver thank you

We received excellent service from Monika and everyone else was very friendly. We left happily with our new car. Thanks Monika!

Great service & best care.

My issue was handle quickly. They kept me current on what was happening. The Customer Care Representative did a excellence job. (Naomi).

We had a very positive experience. The staff were all very friendly and helpful and we received a fair price on the car that we purchased. This was my best car buying experience from a dealer- hands down.

Frank Perri is amazing

The service team at South Bay Mercedes in Torrance is the BEST!! The service team here is extremely efficient, quick, professional, and knowledgeable. I greatly appreciate the entire service team at South Bay Mercedes! With a team that outperforms with phenomenal service, you know they have strong leadership and a cohesive team. As always, HUGE THANKS to the entire service team at South Bay Mercedes!

The car came pack in mint condition the detail to making me feel like I have a new car.

Recently I visited south bay Mercedes-Benz for the recall service. Frank was very knowledgeable in providing an excellent explanation. Furthermore, he was able to have the technician evaluate my car so quickly and efficiently. The visit was probably one of the most effortless car service visits I have ever had. I appreciated Franck’s quick response and excellent service. Frank was very accommodating.

Love my Merc but AVOID this dealership! Not sure how they sleep at night! We were very clear of the options we wanted on our car. Ordered the car which took 7 months to arrive which is fine. Checked in with Collin Flores, their salesperson to confirm spec and etc throughout the 7 months. Day the car arrived, the upgrade at the top of our list which he knew super well was missing. He did not tell us anything. He had every opportunity to be upfront and let us decide to take it or leave. Fails to do so. We were so easy with him considering he messed up on some numbers and stuff (not going into details, not relevant here). We noticed the upgrade was missing the next day, reached out to him. He apologized and said the factory never notified them but didn't offer to resolve things. We felt we deserved a bit more than an apology. Why? We literally waited 7 months for this one option or else we would have taken the 2022 model versus the 2023. He then goes on to ignore our gentle outreaches. 3 weeks later, I get a hold of his Manager, Jason. Jason lets out of the bag that him and Collin actually discussed that the option was missing the day we signed but this was NOT communicated to us. Says he'll make this right and will do whatever he can...another 3 weeks goes by...ignores all emails and messages. We reach out and get a hold of Hector, another Sales Manager. He said 100%, I will get a call back today... 3-4 days go by. I finally get a hold of their Head Sales Manager. Nice person and was at least upfront with us, but the best she offered was something from their merch store...really? In short, losing the upgrade and waiting 7 months for it sucked. But, they should have been honest and let us decide to move forward with the car or not at signing. Instead, they really unnecessarily ruined our first experience with Mercedes by: 1) Not being upfront 2) Lying that the factory didn't tell them 3) First salesperson ghosting us for 3 weeks + 4) Sales Manager ghosting us for another 3 weeks + 5) Another Sales Manager promising a call back and didn't 6) Offering some cheap merch to resolve an issue they ballooned? Just crazy if this is the Mercedes buying experience. They really turned a small problem to really ruining a special moment. Go find a different dealership!

I have been to this dealership a number of ties and I love how they handle my needs. The service advisor really got the part quick and service was top notch. Thank you.

銷售人元說不二價，別家都可以議價,後來還是和別家經銷商購買，也拿到不錯的折扣。

My service person Juan is accommodating and pleasant. I always have a good experience since purchasing my vehicle from So Bay Mercedes.

Very friendly and very knowledgeable, they helped me with the lots of information about the car and financial options.

They did the job efficiently and gave me a loaner for the 2 days they needed my car.

Everyone is so friendly and respectful, they always greet me with a smile. Emily is phenomenal I trust her to give me her honest opinion, and that’s why my car is always running good with her and the mechanics advice ,and that makes me happy. A very professional place to take your car with people you can trust.

Sonia and team did a great job getting me in and out for service. Everyone was kind at the dealership and did a good job on my car.

My experience was professional prompt and Accommodating. The staff was attentive to all of my needs going over and beyond to make sure that I was happy with my loaner vehicle.

I loved the experience of buying my new GLB. My sales guy Mina is great. He does not rush anything and he gives the customer time to take their own conclusions. It’s much different than tear the other BMW and Audi dealer I’ve been before Mercedes. The finance department was not that great because they kind of force their additional coverages like wear and tear, maintenance, etc… overall, it was a great experience. About a month since I bought my car and my sales guy is still sending emails to check on my new car.

Appointment scheduled With Jaclyn was handled on time. Paper work for Service B filed quickly with request to inspect tires too. Received a call suggesting tire replacement. New original replacement tire purchase with alignment and mounting made on phone with work completed same day. Exceptional service.

This place is very reliable and really cares for their customers. I missed my appointment by a day and was still able to squeeze me in despite the busy day. Jacky was outstanding in getting my GLE serviced and made sure it was ready the moment she estimated it did. Definitely will be coming back again.

I absolutely love Mercedes-Benz of South Bay. Amilcar Mejia is the best Service Advisor EVER! He's on top of things and you will never feel like you are one of many (although I've seen all the service paperwork on his desk!) :)

Emily was extremely helpful and answered all questions I had. She explained every component in detail for a Schedule A service.

Good services and fast. Very Comfortable Lounge, so I spend a wating time until finish the services.

Christopher Zielyk is perfect ,good knowledge and nice person. Thanks for your help.

My experience with the service department has always been excellent.

Great place to purchase a car

Nice Service!

The service was excellent.

Staff was attentive and friendly. We visited for service. Cliff was our service advisor. He did a good job at explaining what was required for our maintenance. Rebecca at the cashiers desk was also very nice and friendly.

I really liked that the service was fast. My manager, Frank, was also a very kind person. He washed the car clean, so I felt good until the end.

Great experience. My only issue is. I was told repairs may take a week more.

Emily Solis at client service was very helpful, informative right from the beginning. She was very good at giving constant updates and also looked up relevant recalls for the vehicle. The technicians were knowlegdeable and were able to find the problem right away, which other mechanics took days and extra fees to guess. I will definitely be returning to Mercedes-Benz of South Bay for future needs.

My husband and me been with South Bay Mercedes’ sense 2008 before he passed away in 2011 . Sonia have been my service advisor sense than and I love her customer service and the well manner welcoming she is the perfect person for the company I love her thank you Sonia for being here when I need you god bless

I bought my car here and I can honestly say the customer service was exceptional. I’ve had really bad past dealership experiences but this is one I will never forget. I will for sure bring all my family here with Monika . She will go out her way to give you the car that you want no matter the circumstances. It felt like home . I’m very grateful for the whole staff for helping me . 😊

Great job again for Amilcar Mejia from SBMB

My appointment was not in theirtheir system. I arrived at the appointed time. Waited five minutes before anyone acknowledged me. Was treated rudely by this person. My repair advisor was professional at first contact. She made the statement that she hD pulled some strings to accommodate me. This didn't meet the level of service Mercedes is known to provide. The person assisting me with my rental, loaner. car mispronounced my name and refused to correct the mistake after I made her aware of it. I've been buying and driving Mercedes Benz before either of these people were born.

Emily Solis listened to me and explained everything to me. She helped me to do my repairs and servicing over time as my funds are limited.

I needed service and was able to secure an appointment the next day. There was virtually no waiting time once I arrived and the service was done the same done. Very satisfied.

Karol was professional in helping me with my deal.

Pablo, thank you for your attentiveness. Thank you for making this service visit painless..... Roberta

Ashley went above and beyond for me even after closing hours she was overly helpful and she still communicates with me. Excellent customer service

Precise work done and professional courtesy provided.

Great communication, tailored customer service. Despite being busy on a Friday, Jacqlyn made sure we were taken care of and kept us updated via text. Despite not all issues being addressed due to inability to replicate by the techs, the experience was overall smooth with no major complaint. MBSB has resorted to an outside rental car organization due to overages, but personally, I prefer the level of quality of the dealer MB vehicles rather than an external vendor. I consider this an important contributor to the elevated MB dealership experience.

March 2019: The staff at South Bay Mercedes Benz were very helpful and determined to get you in the car you want. They're willing to work with you and go over all your options. Couldn't have asked for better service. February 2022: my lease was coming to an end in march, so I reached out to Mercedes and asked for a specific vehicle I was interested in. They promptly got me the car I wanted within 2 days of my initial email of interest and I was driving off in my brand new GLB that had all the must haves I wanted. Karol really goes above and beyond for her clients and due to the time sensitive exchange of my vehicle, wasn’t able to go into Mercedes the day I was going in but had Keith help me which worked out perfectly. They both keep in mind your preferences and truly value your opinions. Thank you again. Will definitely continue to stay with Mercedes of south bay as I have been a client for 6 years now. November 2022: Had the pleasure of working with Juan Raymond as my advisor for some concerns I had about my current vehicle. He was informative and made sure all my needs were taken care of and kept me updated on the status of my vehicle. Thank you again and ask for Juan, he’s great!

Great dealership. I had my car serviced here. They made sure I had a ride to and from the dealership and kept me up to date on my service status throughout the day. Cliff Bryan made my day easy and seamless!

The team goes above and beyond to ensure guest satisfaction! I am appreciative of the care they give to me and my SUV 😉. Jacky is the best!

Service advisor Juan Raymundo is great. Thanks for fixing my stuck headrest. Will definitely come back

We were not very happy with what was promised and given wrong info pertaining to vehicle purchased. Ive tried calling to speak to someone to have my "due bill" taken care of and no one answers the phone.

I always receive excellent service from Almicar at Mercedes Benz of South Bay.

The sales person was very professional and helped me select the perfect call. The finance department was extremely helpful! I have bought several cars over the years!

This is my second review about Mercedes South Bay service center. They have great service but it takes long sometimes. I do understand that they are very busy due to their quality work but no car for 10 days was a long time. Thanks god we have 2 Mercedes at home since we love the quality of this brand. Mercedes is the best car ever. The people are helpful and answer all questions. It is more expensive than other places.

A friend just recently told me her awful experienced with the service she received from your service dept. Told her the same bad experience I had before. It’s been a while, and I have been taking my car somewhere else even though you are near.

Juan was my service advisor and I received excellent customer service. The overall experience was top notch. He answered all my questions and always got back to me promptly. He set up Lyft transportation and I didn’t have to worry about anything. I was very pleased and satisfied with the whole experience. I highly recommend Mercedes South Bay and Juan! Thank you .

Everything was taken care of on my Mercedes that needed to be fixed. Excellent service from Juan and the other staff at Mercedes South Bay

In the past I have found car buying to be a confusing, frustrating experience, but I truly had a wonderful experience at South Bay Mercedes-Benz. From the top down Dan Turner the sales manager worked with me for months to find me the perfect car, along with my incredible salesman Keith Cambra. Once the car came in, they were able to do most of the credit and line up financing so that when I came in to see Kelly it was seamless and quick. I really can’t tell you how much I appreciate the experience… And on top of that I absolutely love my car! I have a G wagon and a Tesla, and have had Porsches, Escalades etc. and my GL 450 is just the perfect car!! It drives like a car, but has the seating and space of a truck… It’s fabulous! I really can’t thank of the team enough for finding me the perfect car, and giving me a smooth and seamless experience. I’ll be back!

My service technician was awesome. Mr. Frank Perri so attentive, follow up, communicated all details to me.

Horrible dealer with horrible customer service. After this dealer serviced my vehicle I took it elsewhere for a second opinion and found out that issues still remained with the vehicle. I called my representative Naomi and 4 weeks have gone by with no response. I spoke with the weirdo Director Dave and they might as well close it down and tell ppl to go to LBC because they don’t fix cars here, if anything you’ll get your car back with problems. All the workers have attitudes, and you can never get in touch with anybody. Go with Southbay Autobahn or another Mercedes dealer before you get scammed here. Maybe my service representative Naomi will respond once she gets this review.

Michael, Hector, and Allan were extremely friendly and helpful. It was the most pleasant and easy car buying experience I have ever had. With their help I found exactly what I was looking for. I’ll be going back for all my future purchases!

Michael, Hector, and Allan were extremely friendly and helpful. It was the most pleasant and easy car buying experience I have ever had. With their help I found exactly what I was looking for. I’ll be going back for all my future purchases!

Emily was amazing!! . She was very Honest and helpful. Her customer service skills are impeccable. I highly recommend her.

I schedule my vehicle for a tune-up and 3 other issues were identified. My service advisor informed that all 3 issues were still under warranty. I was so relieved and happy to get my car back when promised.

This time, excellent service and very helpful and friendly interactions with staff.

Mercedes Benz provided me with great service

I have always had pleasant experiences every time I take my vehicle in to Mercedes-Benz of South Bay. My service advisor and others that I have had to deal with have always been pleasant, courteous, and professional.

My Service Rep, Jackie was professional , pleasant, concerned, and accommodating. I highly recommend Mercedes Benz, Southbay Service Department.

Customer service is Excellent. Emily Solis was very helpful and did an excellent follow up.

Emily was amazing. My car was done and I received a video showing me work completed

Sonia Gonzalez was amazing. Excellent customer service.

Best place to take my W211 E320 CDI

I went in to have routine maintenance on my c300 2016, for a wheel alignment and fuel injection. As well as exchange a recent purchase of a broken umbrella. One beam (metal rod) busted on the first heavy rainy day. As well as to check on an email regarding my car to be repurchased because its in high demand. Not sure if that's just a flyer to get you meeting with sales but I was there anyway, so I inquired about it. The maintenence service person Babak, walked me over to the desk where an agent takes care of issuing loaner vehicles. I liked that he walked me over, adds personal touch. I also wanted to exchange an umbrella that broke on its first day of heavy rain. The sales person in the merchandise store let me pick out the umbrella that was same model and choose a different color. No hassels, from store agents. She said, just pick one of same models. Ok, wow that's great didn't check or ask me about a receipt, nice! My experience was pleasant and easy. My car was finished a few hours later. I returned the loaner and picked up my washed vehicle. I asked Babak in service if he knew anything about this email. He said no, but if I wanted to meet with a sales associate they could help me. So he walked me over to sales and explained why I was there. I thanked Babak. He introduced me to Mark Derambakhas in sales and leasing. I explained that I wanted to find out what my email meant. He said that the company sends out emails like this to buy back car.s in demand across there data base. Its based on its appraisal as well as what is left in the balance. He also explained in detail that if my car gets a good appraisal and my balance of what I owe is in lower end. That Mercedes will cut me a check and possibly come back with money for me. That is of course if what I owe is not upside down. But that its very possible they would buy it back. He also let me ask about other models in show room. He was friendly, informative and very patient with me. He took the time to let me enjoy the browsing experience. So I decided to put my information into there data base for curiosity because he took the time to let me enjoy the show room. I didn't recieve any new any information about my situation but its been just one day. As for the maintenance? Well, my car runs straight and clean. Overall, each department I encountered were excellent in service. They deserve 5 stars for friendliness, knowledgability as as great customer service.

Excellent service from the top to the bottom The service department treats you like a celebrity

Had an amazing experience, sales was super helpful and made buying my vehicle extremely enjoyable. If you’re looking at buying a new or used vehicle ask for Julian, he’s willing to go the extra mile to get you into the car you love.

I have bad experience on this dealer I bought a new car at this dealer, and after a few days it began to fail, and the dealer did not want to change it, he said no, I had to keep the same car because they do not make returns, even when they gave me something in bad condition.

Very good service my service advisor was amilacar Mejia . Done a complete check over on my car . Thank you Southbay Mercedes Benz for a great service

I have driven 5 MB vehicles: 3 leased and 2 purchased. I appreciate how the team values their customer's time. As an informed consumer, father of 3, and busy executive, time is extremely valuable. Getting in and out quickly when transacting business is a key reason why I'm a MBZ customer. THank you for my most recent efficient purchase of a 2022 GLE350 4Matic at the SouthBay branch.

Sonia was absolutely wonderful! I brought in my car for my first service appt and she was very helpful and explained everything that would be done. She text me once my car was ready and it was a smooth and easy process.

Had a great experience with service advisory Jacqlyn! Attentive, responsive & was able to get my car back same day & accomodate for morning pick up! She was also able to update me on my car & let me know what the techs were going to be doing as well as sent me a video!

Jacky always makes sure that I?m in and out quick and that my car baby is always well taken care off

I have 2 cars that I needed to bring in for warranty work. The first was fine at drop off, but it took them an hour to "find" my car when I went to pick it up, and it came back dirtier than when I'd dropped it off. The 2nd visit resulted in my "Hood open" warning going off whenever I accelerated after their repair. They took it back and "fixed" it, however the next time I drove that car it happened again. Brought the car back and they lied, saying the sensor short had nothing to do with their repair, although to their credit they did not charge me.

Frank P ?at Mercedes Benz of Torrance, is the best agent in terms on knowledge of the Mercedes Benz brands and how best to effectuate long lasting repairs at affordable and recession proof rates!

I like this dealership because they value your time and provide excellent customer service.

Mr. Frank Perri is an asset to Southbay Mercedes Dealership. He is professional, efficient, courteous and very knowledgeable. He made servicing my car a pleasant experience.

Naomi as service rep was great. I have had poor communication with other service rep and service manager on simple things such as trying to find out if my car was ready to pick up. Ask for Naomi

My B3 service went smoothly. I had a courtesy Lyft service to my home and back to the dealership to pick up my car. Truly appreciate it.

Great customer service they did their best to get me out of there in a timely manner

My service adviser, Frank Perri, is the best. He takes excellent care of my car and remembers everything about the car that I forget. It's almost as if he can read my mind. I can rest assured that everything that my car needs will be attended to. And the technicians at Mercedes are great. The car always comes back with everything taken care of, feeling perfect on the road, and always looking its best. It's a great experience to get back into my car with the confidence that comes along with getting my car serviced at Mercedes-Benz of South Bay.

Good job and quality work..clean and friendly facility..short wait time and professional people

Jacqlyn is the best, she is knowledgeable and responsive. I come to South Bay because of her service to meet the clients needs

Frank Perri excellent and exceptional overall service

I had a problem with my A220 on 405 on Friday night and had no choice but pull off the freeway. SouthBay Mercedes Benz service was closing but still helped me with no appointment and even assisted with a loaner. The support I received was excellent and Christopher Zielyk your communication was exceptional. Many Thanks.

The process was smooth until the GM of the dealer asked the sales person. To follow me to the bank and sit behind me while I was getiting the cashier check as I know no credit. I have explain to them that I was living abroad for past 15 years. Once I told them I feel offended by their request and was going to cancel the ourchase, they changed their mind.

the service writer was professional , friendly and knowledgeable. they were our of loaner cars, but they got me a free rental. car was fixed and returned clean.

Did not repair my wireless charging pad after I told them it made a loud noise. I was told the software was updated and was asked to send video of noise. My car was at the dealer for a long time and I wish all items were repaired while there as requested. I do not want to go without my new GLE53 coupe again. Wireless pad and battery have been ongoing issues since purchase of brand new car. Towing it dead with no power has caused me to have bad tires which the dealership says it normal wear and tear. They should support their customers more with ongoing issues. I expected more from the Service manager of the entire dept. My service rep works hard but they need leaders that care. Never thought I would say this but BMW treated me better with my X6.

I have 2 Mercedes Benz dealerships near my house. One location is downtown LA and the other is Beverly Hills. Mercedes Benz of South Bay is about 40 mins away from my home, but they are the best dealership in Los Angeles.

South Bay Mercedes is a great place to purchase lease or service your car. My service coordinator Frank Perriman is under utilized he’s very helpful with purchasing and service. I highly recommend Frank Perriman 10 stars for him.

Walked in and let them know we had approvals already and they forced us to have our credit run just so they can use the credit they ran to pick the company we were already approved for with a higher limit. Also as they we getting the paperwork ready that they were switching on us Kelly Rodriguez the finance person comes out and is cussing her daughter out in front of my 3 children who are sitting the car. So they are definitely not a dealership to recommend. They switch your paperwork without your knowledge and act very unprofessional in front of you.

Service was performed on time with good communication.

Excellent service and helpful service department. I?d definitely recommend serving your car here at Southbay Mercedez Autonation!

Excellent Service, done on time, no problem, thank you very much Pablo

Advised me of recalls I was unaware of and repaired them at no charge. Treated well as if I was a paying client

Sonia always does a great job and always follows through on the service

I got an oil change for my BMW at Mercedes because it?s under the Autonation umbrella and a lot closer in location for me. I had to wait on them to order the part but once it arrived, the service was rapid. Great service, very quick and no issues. Thanks Pablo and team!

Amazing service at the service department! Especially from Jacky. She took care of my vehicle and provided 5 star service at every step!

My last visit to the dealership was by far the best customer service experience I’ve ever had. My service agent was Juan, and he was the nicest friendliest person I’ve ever encountered at South Bay Mercedes!!! Every time in the past when I’ve dropped off my car for service no one smiles and you get the feeling like the staff feels inconvenienced that they have to help you. Not Juan…he was friendly from the moment I met him, he was in a great mood and seemed genuinely interested in helping me get my car fixed. He investigated my warranty to see if my repairs were eligible, even though they were not, he helped find the solution in the most affordable way possible. My partner and I both own Mercedes’ and have been going to Southbay Mercedes for many years, and I’ve never had as great as an experience as I did this visit with Juan. I own a hair salon in the Southbay just a few blocks from the dealership and customer service and the customer experience is the foundation of our business model, so I know first hand how a customer should feel and be treated when they walk in the door. I hope that the rest of the service department could learn from Juan how a smile and a warm greeting can create a memorable customer experience!

Good job go to Mercedes Benz of south Bay 😄thank you

I have had my car serviced there twice. I’m very satisfied with the service. I would highly recommend Mercedes of Southbay.

I had to have emergency service on my tire that got flat and Jackie took care of me even that I didn’t make an appointment.

They know how to make you feel at home!

for something easy like oil change or brakes you wait the regular dealer hours but if something needs repair it's gonna be awhile. everyone very nice and helpful. they offer Lyft rides if you need it.

had a great experience with Sam in Sales and Takeo in Finance. Thanks to them, I got a great deal on a 2020 C Class.

Frank Perri, service advisor is superb! Some of his supporting cast -- not so much. They need to improve on time management (last session was ~ 1 month) and attention to detail (washed car but skipped wheels and tires)

Treated like a FAM not a customer, great job

Thank you Ronelle . You are Amazing . You made my car buying experience a great one .

Great experience with Emily and the MB service team! I had some repairs to my ML400 and some routine service. Nice work on both! Also, had my ML350 for recall work which was performed timely and efficiently.

Friendly service representative. Car was towed in. After car was assessed . I was called and apprised of repairs and replaced 2 tires.

Great place very friendly customer service my sales man was great and gave me a great offer.

My salesman, Riyadh, and the finance team, Jake and Alam, went to battle for me got me into my family dream car. When I lost hope with the other crook- dealers, South bay showed me that I'm a valuable customer. Gave me top $$$ for my trade. Made sure I'm going home with my new car. Easy down payment and affordable monthly payment. I know it sounds like a commercial, but it's not. Drive the 20 miles and see for yourselves.

I been with Mercedes Benz of South Bay for eight years. Always pleased with the Service department. Enjoy the Lift ride when needed.

Worst Mercedes dealership ever. Service advisor try to scam me for $1000 fro Factory recall. I wanted 2 weeks for my car to be fixed. Never buy any cars from this dealership

First time going to this branch and I'M SOLD. I've given others a try and honestly, they don't begin to compare. My service advisor, Emily, was really nice and helpful. The wait time for check-in here was a little lengthy, but considering I was a walk-in, they got to me swiftly. The team checking everyone in was very friendly. The vast waiting area featured several televisions, reading, and light refreshments. After feeling like just a number at other Benz dealerships, this experience really brought the joy back into my membership in the Mercedes-Benz family. My was delivered in record time and with a fresh wash! Great job! Definitely trusting with my car in the future!

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We did not plan to buy the car so quickly. Was shopping around several brands. But the representative gave us very good demonstration about the car and offer is good.

I'll be back for service because of your expertise. Thanks for taking care of my car on short short notice, "Good job". I do expect my car to be wash if needed, without asking.

Frank Perri, my Service Advisor was very thorough and cooperative. He ordered a Lyft for me(round trip)and it was very convenient for me. When my car was done with the Recall, Frank called twice, once for the status and then he called me a Lyft to pick me up at home. I was very pleased with Frank Perri's services. 9-9-22

Two 👍👍 the Mercedes-Benz of South Bay…😊 highly recommended coz the employees they are very nice and helpful when I did my car service. Keep up the good work guys 😊

Great customer service to the team at South Bay Mercedes?

My advisor Natalie is the best!!! Natalie was very professional, eager to resolve my problem and just overall a great employee.

South Bay Mercedes is the best. I have leased 3 Mercedes from this dealership. Frank in service is awesome. Frank is very Is knowledgeable about all Mercedes vehicles. Frank in service is the best.

Sonia is Great service representative She was very through in in investigating why my car?s electrical system failed

Best experience when I bought my car. Julian Luna was my sales men and he helped me with every single question I had . I got a 2022 GLC 300 super happy to own a Benz. I feel safe!

I was at South Bay Mercedes? to order a valet key replacement. Unfortunately, I could not walk up to the parts department, order the valet key, pay and leave. Instead I was previously informed (by phone) that this transaction was now being handled by the service technician. I was told that I didn?t need an appt. I went to South Bay mercedes on a Friday at ~ 11:45a with no appt. My service guy offered to wash the car for me (okay), but between his work load (I guess) I didn?t leave until 1:30p. I was livid. 2 hours just to order a part? Bad process or lack of priority on the service tech. Either way unacceptable.

Great experience! Always the best! Professional and friendly staff, very accommodating, knowledgeable about the parts and services. I highly recommended MB of SB it is the best by far in South Bay Area. You will leave satisfied and trust that the service provided is up to par!!! Best, Christianne Calbang

The atmosphere and service.

Had a flat tire on my new S580, and have the warranty on the tire, i had the car dropped off, Natalie didn't have a spare in stock so she gave me a loaner for 3 days while they found one, replaced it and I picked it up all covered by warranty/MB! Complete white glove treatment!

Emily solis was wonderful, she was so kind and nice

Timely service. Car was ready when promised. Shuttle service was conveniently available.

The service is quick and the staff is very polite.

Emily is a great service advisor!!!

340 miles 17 hours 1 month old new car in 2022 while driving I couldn't move due to a breakdown in the middle of the road I had to wait 4 hours on the side of the road to tow

The car was not ready at the time promised, but the manager followed up and made it right by offering my next oil change maintenance at no charge

We have had a great experience at MBSB. Mr Frank Perri, service advisor is very professional.

Excellent service, fast, my car super clean, beautiful dealer, I was having my good coffee and doing errands on the phone while they took care of my car, Emily the best that?s why is the second time I take it to her, is 45 minutes of my house I can choose a closer dealer but quality, customer service and trust is worth the driving

I have been with this dealership for 30 years and have always received great service. I have had the same service advisor for at least 10 years and this makes it easy to make appointments and get communication.

I was told the service rep would get me a loaner car. that didn't happen. unless I got a scheduled service. since I had a service plan I said ok do the service. I was told or led to believe in the closing room when I purchased the vehicle there would be three years of service covered. well, that wasn't true. so no service no loaner. Never again will I fall for any extras in the Finance/Closing room. it will have to be a really great price for me to ever buy again from this dealer.

*Easy to make an appointment *Very kind explanation of service needed *Well provided services

My service advisor is great and the quality of work is exceptional.

The service advisor was extremely knowledgeable and professional. The work was done as promised.

Hans called as he said he would at the time he said. Car was ready and waiting when I Arrived.

Frank Perri from the Service Dept is the best !

I really appreciate Sonia awesome professionalism and communication was very clear what was being serviced.

Frank Perri is great. He facilitated our warranty work and was very thorough in his actions with timely updates. Thank you Frank!

I had an appointment due to a check engine light. Car seemed great. Brought it in. 3 days later I was contacted that a simple thing needed to be replaced. Next day car was ready . I was told same day I?d be contacted and if they needed to get a part maybe I?d have to wait an extra day for that. I?m sure Covid had changed things but geez? that has never happened. Bummed

Professional staff, easy you purchase my dream vehicle.

Emily in service assisted me, and she was exceptional. She kept me updated about my car and answered all of my questions. Professional and courteous, I will request her again to assist me.

Frank Perri is our service advisor. He?s always very professional, knowledgeable and courteous. A pleasure to do business with.

Yes 10/10 Julian Luna Fast efficient knowledge friendly He delivered my car to my home personally and reviewed everything with me

Frank Perri is very knowledgable. explains every step of repair

Frank Perri is always great to work with. ...................

right on time, Mercedes made it easy to schedule and perform the service.

Great service. Advisor Frank Perri is very professional and knowledgeable. It's always a pleasure to spend time with him discussing questions and potential solutions to any concerns or questions I may have on my E350. Thank you Frank and Team!

Natalie was awesome and provided excellent service. I was a little early, Natalie was an onetime machine, took care of me and called Lift to take me home..

Great experience every time I get my GLE serviced. Only recommendation is to hire more finance personnel to speed the process of finance and/or purchasing

They have a great selection of vehicles Monica Travis was very knowledgeable and professional when I was there with my wife thx Monica for all your help.

SONIA WS WONDERFUL AS USUAL. THANKS FOR A GREAT SERVICE

I did my lease buy out at South Bay Mercedes, Keith, Ali and Jason were all great in assisting me. Thanks guys!

I’ve used MB of SB for years for 3 autos. Always great service (Hello Sonia!)

Not 100 % happy my car only had lease than 2000 miles no service a needed and they would not Turn off my light

Pablo Moreno is a courteous person, his big smile gave me confidence I?m in good hands, very approachable & polite, coz Paul used to take care of me but he was no longer as you staff. He listens to my concern, great customer service, he is a keeper!

My experience was very good. Naomi was very proficient and professional with a wonderful personality !! ? I purchased my vehicle in November 2021 and I didn't need any repairs on July 2, 2022.

Everything was OK, they seem to be real busy and takes a while to get parts

I would recommend Mercedes-Benz of Southbay because they are excellent service they keep you up on what’s going on with your vehicle they don’t have you like any waiting wondering what’s going on they have excellent service so I would recommend Mercedes-Benz of Southbay anyone I know I will recommend them to go see them and very polite representatives

e got our dream car from this dealership almost within our budget. We have been looking to buy BENZ for almost a year but couldn?t buy it because of less inventory, inflated prices etc. etc. We finally made the plunge this weekend. We went to the store with no hopes of getting a car in our budget. When I first called Mr. Mina ? our sales hero, to book the appointment, his attitude was super optimistic. He told me, you guys come in and I will make this happen. In my mind, I was like every salesperson says that but no one is able to meet my budget. Anyways I went with my husband and 2 kids to the dealership on Sunday. It was busy; I mean busy. There were 3-4 salespersons with clients. I thought in my mind, does this dealership even have cars in the inventory? But they had a lot of options. We were greeted nicely by Mr. Mina, he listened to our requests and showed us some options. He took us for a test drive and explained all the features patiently. We really loved the car but when we saw the actual price, we were disappointed because the car was out of our budget, and from our past experiences with the dealership, we were thinking we won?t be even close to our budget. Mr. Mina finally shared the numbers and man we were right; the car was way out of our budget. Then we met with Jason- Manager of the store. He was very honest and transparent with communication. There were no false hopes created by him. He asked about our budget and said there is no way he can meet the exact budget, but he can come up with some options. Unlike another dealership, he didn?t straight say, Sorry, but this is what we can do. He said, let me see what I can do to help. He made some calls and gave us some options. He came back with final numbers, which were not exactly our budget but still close to what we could go with. We completed the deal. For sure, meeting with numbers was one thing but another primary thing was the dream team- Mr. Mina and Mr. Jason. They are there to work with you, not just get your money. They both were very transparent and very patient with us. They knew we were with small kids; they did their best to accommodate that. Last, I also want to recognize Ms. Mara- the finance lady ? who was the most important person to close the deal. She was supposed to leave at 6 pm but we were in her office till 9 PM to close the deal. She let my kids to play with her puppy and was very patient in dealing with my impatient kids( who were there in the dealership from 3 PM ? 9 PM). I also spoke to other customers that day; I think the store closed 4-6 cars deal that day and I can imagine that because everyone was so patient with their customers. In fact Mr Mina, in the end, said, this is not the end of a relationship but the start of one. This totally proved that we made the right choice to get the car from this dealership. By the way, this was our 2nd visit to this dealership in 9 months and the experience was extremely different. I would honestly say, this is one of the best dealership experiences we have had so far. Great JOB team. I would highly recommend this dealership.

Frank Perri, my service advisor, again provided excellent service during my recent, urgent, visit to Mercedes South Bay. The consistency and quality of his performance is outstanding.

Brought car in for recall notice. Natalie explained everything very clearly

The whole experience was very comfortable. Staff were very knowledgeable all vehicles.

Mr. Hans Rico (Service Representative) was respectful, kind and explained process of service as well as answering some questions from me.

The folks here were pleasant and professional, with the service performed in good time. My service writer, Emily, was efficient and personable, the guys who had to move several cars in a limited space to free my car so I could leave were professional, upbeat, and showed both skill and patience. I had a good experience... but the guy I first met in the service entrance was a little sullen and curmudgeonly, maybe having a bad day?

Great experience, Collin was very helpful helping get an appointment. They found the problem and got my car fix in few days Thank you

I recently leased my first Mercedes-Benz from here and was more than satisfied with my overall experience. The front desk agent was extremely kind and welcoming, which really set the tone for the day. The sales associate who helped me throughout most of the visit, coincidentally named Mercedes, went above and beyond to ensure I got the car I wanted. The finance person I dealt with, Hector, was extremely personable and worked to get me the best deal possible. Everyone else from the finance manager to the gentleman who swapped out my license plate frame to the employees I briefly spoke to in passing made the ordinary experience of going to a car dealership pretty extraordinary.

Just bought a GLC300 (2019) there. I love this car with reasonable price and upgraded gear. However, I need to wait for more than 2.5 hrs to complete the payment procedure. This is definitely too long.

Great experience. Our sales person Mercedes was fantastic