Mercedes-Benz of South Bay Recognized as a CARFAX Top-Rated Dealer
Mercedes-Benz of South Bay is being honored in the second annual CARFAX Top-Rated Dealer Program. The 2021 CARFAX Top-Rated Dealers received an average of 4.6 stars out of a possible five stars. The select group of dealers are being celebrated for their commitment to building consumer confidence through exceptional service and customer care.
"CARFAX has more than 2.2 million verified customer ratings and reviews for dealerships around the country," said Bill Eager, CARFAX Vice President of Dealer Business. "The Top-Rated Dealer program recognizes the best of the best for exceptional service and customer care."
"We at Mercedes-Benz of South Bay are incredibly proud to have earned this CARFAX Top-Rated Dealer recognition. It is a direct reflection of our commitment to provide the best experience possible to every customer we serve. From all of our team members, Thank You for making this possible!"
You can look for Mercedes-Benz of South Bay 2021 CARFAX Top-Rated Dealer badge on the CARFAX Vehicle History Reports they provide customers.
About CARFAX
CARFAX, part of IHS Markit (NYSE: INFO), helps millions of people every day confidently shop, buy, service and sell pre-owned cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Pre-owned Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX® Vehicle History Report™ to consumers and the automotive industry. CARFAX owns the world's largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell - Show me the CARFAX™. Based in London, IHS Markit is a world leader in critical information, analytics and solutions.
Mercedes-Benz of South Bay is a 2022 Dealer of Excellence for the Customer Sales Experience
The J.D. Power Dealer of Excellence ProgramSM reflects the commitment and dedication of select retailers to provide their customers with a purchase experience that meets today's consumer expectations. Not all dealerships can qualify. Those that do must pass a three-step process:
First, J.D. Power uses feedback from more than 25,000 consumers like you to limit the percentage of eligible dealerships by brand. In other words, we consider proportionally more dealerships from top-performing brands for Dealer of Excellence.
Second, interested dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in J.D. Power's Sales Satisfaction Index (SSI) StudySM.
Finally, qualifying dealers must pass a dealership audit and show they meet or exceed J.D. Power sales best practices.
Those best practices include, but are not limited to:
- Listing vehicle inventory and pricing on the dealership website
- Negotiating in an efficient and transparent manner
- Offering a fair trade-in value
- Presenting a clear and easy-to-understand F&I product menu
When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer experience as they are to selling a vehicle.
J.D. Power 2022 Dealer of Excellence Program recognition is based on achievement of high scores from automotive manufacturer customer research and completion of an in-dealership best practices verification visit. For more information, visit J.D. Power DOE.
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